Classy Limo Taxi

Greetings,I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttal.Ms [redacted] did order a trial of Bioderm Eye Renew and Age Defy on 1/26/16 and agreed to the terms and conditions at check out. See http://africanmangoxt.com/Garcinia-Cambogia-XT_cda102/ .Ms [redacted] did not contact us to cancel within the trial as stipulated in the terms and conditions and was billed for the month supply she received. When she called , we offered her discounts to continue which she declined.  As stated in the first response, the products were at her post office for 9 days before she retrieved them. It is unfortunate Ms [redacted] feels misled but all of the information was provided to her on the website as well as in emails.We strive to be customer centric and adhere to customer satisfaction.  We hope this response resolves any issue and if Ms. [redacted] would like to contact us for further resolution, we are open 24 hours M-F and 6-6 Sat, Sun at [redacted]Best Regards,[redacted]Optimal Health Tell us why here...

Please see attached file for response to this complaint

Tell us wh July 21, 2015Ms. [redacted]   File No. [redacted]Dear Ms. [redacted]I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed up for the...

trial on 6/27/15. I assume her complaint is related to the $4.95 shipping charge, along with the after trial charges of $78.94 for the Garcinia Cambogia XT and $59.52 for the Natural Cleanse Plus.Ms [redacted] received two bottles of Garcinia XT and one bottle of Natural Cleanse.  She was subsequently billed for one bottle of each (per the terms and conditions agreed upon), refunded 75% and kept the second bottle of Garcinia XT free of charge.For your information, Ms. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com  & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as a Trial program with a summary of the terms and conditions provided on the check-out pages  (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php &  http://naturalcleanseplus.com/terms.phpMs [redacted] did call on 7/12/15 and 7/21/15 as well as emailed on 7/13/15 and 7/17/15. The first call she was offered discounts which were declined. She was then offered refunds for resolution and accepted a 75% return on both charges. Ms [redacted] then called again on 7/21/15 to verify her account was cancelled and refunded; she did not ask for any refunds at that time.For your Convenience I have included a copy of all charges that we have for her. The dates and times charges took place as well as order ids that go along with each charge and the account notations.  Ms [redacted]’s account has been cancelled with us since 7/12/15. Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at [redacted] and we strive to answer and callers within 2 minutes or less.It’s very unfortunate that Ms. [redacted] feels that she was misled as that was not ourintention. We strive to provide a great product and even better customerservice.  We provide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records Ms. [redacted] was treated responsibly and respectfullyby our company and I trust that this response will satisfy this issue.If youneed additional information, please feel free to contact us again.Best Regards,Optimal Health Products Inc.            ACCOUNT INFORMATION:07/21/201509:36am - Emmanuel B - CCI to see what was taking her refund so long toprocess, reviewed the acct, refund was processed on 07/12/2015, provided thecust with Trans-id for both refunds. no refunds offered or required on prevcharges to settle acct. cx acct as requested by cust.emmanuel b(hud).07/17/201501:03am - Paul D - cei to cancel but has already called in and been cancelled.Sent customer email confirming cancellation.- if customer calls handleaccordingly.-pauld07/13/201508:03pm - hannah r - CEI- requesting for a refund, explained unable to processrequest for refund via email to call in with the request- if customer callshandle accordingly. –Hannah R07/12/201501:36pm - Shanell M - cci to see why she been charged. let cust t/c and offcust 35% 50% & 75% disc cust said no. cust wanted to speak with asupervisor off cust 35% & 50% refund cust said no. off cust 75% refund custagreed. refunded cust 75% refund and gave cust cancellation numbers.REFUNDREQUIRED BY CUST TO SETTLE ACCT. 75% refund APPLIED AS AGREED TO BY CUST. CANCELLEDACCT AS REQUESTED BY CUST. –SHANELL 07/21/201509:36am By Emmanuel - Added Notes 07/17/201501:03am By Paul - Added Notes 07/13/201508:03pm By hannah - Added Notes 07/12/201501:37pm By Lime Light CRM - Revguard post skipped, all products have been configuredas exclusions.07/12/201501:37pm By Shanell - Refunded - $44.64 Trans-ID: 274188688507/12/201501:37pm By Shanell - Refunded - $59.21 Trans-ID: 274188683007/12/201501:37pm By Lime Light CRM - Revguard post skipped, all products have beenconfigured as exclusions.07/12/201501:37pm By Shanell - Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 07/12/201501:37pm By Shanell - Recurring turned OFF  07/12/2015 02:26am By Lime Light CRM - New Recurring withnew order id  379046906/30/2015 03:38am By Lime Light CRM - Tracking numberreceived from fulfillment 06/30/2015 03:38am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9506/27/2015 10:57am By Lime Light CRM - order sent tofulfillment. Fulfillment #: 670510406/27/2015 10:57am By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.06/27/2015 10:57am By Lime Light CRM - Order Confirmationprocess Failed to Post to Five9 Marketing. Reason: List was not found.06/27/2015 10:57am By Lime Light CRM - CVV2/CVC2 match06/27/2015 10:57am By Lime Light CRM - No Street AddressMatch, 5 Digit Zip Exact Match Only06/27/2015 10:57am - This order passed the fraud screeningcheckFraud Id = 06/27/2015 10:57am Order Createdy here...

December 11, 2015 RevDex.com Serving Delaware60
Reads WayNew
Castle, DE 19720Att'n.: [redacted]Regarding:
Ms [redacted]:   File No. [redacted]Dear Ms [redacted],I am in
receipt of the complaint mentioned above and would offer the following in
response.Ms [redacted] did sign up...

for the Garcinia XT trial on 7/09/2015. I assume her complaint
is related to the charges of $4.95 and $78.94. Ms [redacted] received a full 60 day supply of the Garcinia XT when she signed up for
the trial. When we did not hear from Ms [redacted] during the 14 day trial, she
was billed for the first bottle of Garcinia XT ($78.94) on 7/24/15. She
was then billed for the second bottle of Garcinia XT on 8/23/15.  She never contacted our company and was
entered into the monthly auto ship program.According to USPS tracking
numbers [redacted] the products were forwarded to her current
residence. Ms [redacted] also acknowledges receiving the first two bottles at
her prior address.Ms [redacted] contacted customer care on 12/7/15 where the
connection was poor and we attempted to call back. She then called back
and was offered refunds for resolution then accepted a refund for the past
three products for a total of $236.00. The additional refund she is
requesting is for products she acknowledged she received and according to
USPS records she also received the products we refunded her.All calls are recorded and time stamped and the record of
communication is attached below.For your information, Ms [redacted] entered the trial program for the Garcinia XT at http://www.buygcxt.com   The program is clearly detailed as a
Trial program with a summary of the program terms provided on the
check-out pages (https://www.buygcxt.com/payment.php), and full details
provided in the Terms & Conditions. See: www.buygcxt.com/terms.phpDespite the fact that she
appears to have missed all of the on-site verbiage detailing the program,
we still provided her with a number of ways to contact us &/or to
remove herself from the program as follows:The website that she signed
up on has an Easy Cancel button on the top right corner and through the
site that would allow her to cancel her membership prior to rebilling,
without needing to speak to anyone.All of the email
correspondence that she received from us includes instructions on how she
could have contacted us by telephone or email to get more details or to
cancel. We provide a 7 day a week Customer Support Line at 855-986-2646
and we strive to answer all calls within 2 minutes or less.Lastly, the literature that
she would have received with the initial shipment includes detailed
instructions for product usage, program details and customer support
contact details via email and telephone.It’s very
unfortunate that Ms [redacted] feels that she was misled. We
strive to provide a great product for healthy living and professional customer
service.  We
provide a number of ways to cancel a trial membership from our Easy Cancel
button, to email and Toll-Free call center.Ultimately,
according to our records, Ms [redacted] was treated responsibly and
respectfully by our company and I trust that this response will satisfy all
issues.If you
need additional information, please feel free to contact us again.Best
Regards,[redacted]Optimal
Health Products Inc.  ACCOUNT INFORMATION:12/07/2015 12:46pm - [redacted] W - cci
due to charges on acct. reminded cust of t/c. reminded cust that her acct was
cx by former rep as of 12/07/2015. cust stated keyword "sup" offered
35% refund cust declined. refunded acct with 78.94 to settle acct as agreed by
cust. cust continued to state keyword "sup" refunded acct with 78.94
for october charge and 78.94 for September charge to settle acct as a greed by
cust. cust continued to state keyword "sup" zane took over phone
reminded cust that her acct was handled accordingly. cust agreed. Refund
Required by Customer to settle account - ($$236.00 back into acct for precious
charges to settle acct. - Applied as agreed to by Customer. - cancelled acct as
requested by customer. -[redacted] w.12/07/2015 12:02pm - [redacted] C - CCI
TO CX WAS NOT ABLE TO HEAR ME I ASKED HER TO CALL BACK I TRIED CALLING HER BACK
BUT NUMBER WAS A WORK NUMBER I CX ACCT IF CALL BACK GIVE CX # GC4326907 No
refund offered or required on prev charges to settle acct. Cx acct as requested
by cust.-[redacted] C12/07/2015 12:35pm By [redacted] W - Refunded - $78.94 Trans-ID: 2824063252 12/07/2015 12:34pm By [redacted] W- Refunded - $78.94 Trans-ID: 285882182112/07/2015 12:32pm By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions. 12/07/2015 12:32pm By [redacted] W- Refunded
- $78.94 Trans-ID: 2893721816 12/07/2015 12:02pm By [redacted] C -
Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 12/07/2015 12:02pm By [redacted] C -
Recurring turned OFF 11/22/2015 03:24am By Lime Light CRM
- Tracking number received from fulfillment. 11/22/2015 03:24am By Lime Light CRM
- At Cost shipped this order using USPS First Class Mail with a total cost of
$0.00 11/21/2015 03:00am By Lime Light CRM
- Order sent to fulfillment. Fulfillment #: 7648492 11/21/2015 03:00am Order Created07/24/2015 02:31am By Lime Light CRM - New Recurring with
new order id 386732707/11/2015 03:41am By Lime Light CRM - Tracking number
received from fulfillment. 07/11/2015 03:41am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $4.95 07/09/2015 12:04pm By Lime Light CRM - Order sent to
fulfillment. Fulfillment #: 6801215 07/09/2015 12:04pm By Lime Light CRM - CVV2/CVC2 match 07/09/2015 12:04pm By Lime Light CRM - Street Address and 5
Digit Zip Exact Match 07/09/2015 12:04pm This order passed the fraud screening
check Fraud Id = 07/09/2015 12:04pm Order Created

April 4, 2017 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720   [redacted] Regarding: Ms [redacted]:   File No. 12070439 Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. Ms...

[redacted] did sign up for the Slimfit Garcinia XT/Natural Cleanse trial on 1/13/17. I assume her complaint is related to the charges of $4.90, $99.90, $59.52, $23.81 and $39.96 (USD). Ms [redacted] received a full 60 day supply of the Garcinia XT and a 60 day supply of Natural Cleanse when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the first shipment of Garcinia XT ($99.90) and Natural Cleanse ($59.52) on 2/16/17. A second shipment was sent and billed on 3/27/17 at a discounted price. She was then enrolled in the auto ship program per the terms and conditions agreed upon.Ms [redacted] did not attempt to cancel or resolve her account prior to her complaint. Her account was canceled upon receipt of this complaint (4/4/17).All calls are recorded and time stamped and the record of communication is attached below.For your information, Ms [redacted] entered the trial program for the Garcinia XT at http://www.buygcxt.com  and http://www.NaturalCleansePlus.com.The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php http://naturalcleanseplus.com/terms.   Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again.   Best Regards,   [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: : 02/16/2017 04:08am By Lime Light CRM - New Recurring with new order id 5321729 02/02/2017 03:25am By Lime Light CRM - Tracking number received from fulfillment. 02/02/2017 03:25am By Lime Light CRM - At Cost shipped this order using N/C Free Shipping with a total cost of $0.00 02/01/2017 04:19am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 10561458 01/31/2017 11:48pm By Lime Light CRM - Updated order data successfully sent to Midigator. UUID: 589176903a2c817e1f3548a3 01/31/2017 11:47pm By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: The requested domain is disabled. 01/31/2017 11:47pm By Lime Light CRM - CVV2/CVC2 match 01/31/2017 11:47pm By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 01/31/2017 11:47pm By Lime Light CRM - This order passed the fraud screening check Fraud Id = 01/31/2017 11:47pm Order Created