Classy Limo Taxi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I STILL have not received said refundAll their so called transaction numbers in the world do not mean anythingI contacted my bank that has confirmed there has been NO refund issuedI cancelled my order immediatelyI never received the product until JULY! I just want my money backThank you for your help Regards,

Regarding:Ms [redacted] : File No [redacted] Dear Ms [redacted] ,I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up the Garcinia CambogiaXT TrialShe signed up for the trial on 4/25/I assume her complaint is related to the charges of $and $Ms [redacted] received a full day supply of the Garcinia Cambogia XT when she signed up for the trialMs [redacted] did not contact us during the trial and she was billed for bottles in her possession on 5/10/and 6/9/as well as shipped and billed for an additional supply of Garcinia Cambogia XT ($78.94) on 7/9/On 7/21/15, Ms [redacted] did call after these billings had taken place She was reminded of the terms and conditions agreed upon and understood as stated in the notes belowMs [redacted] agreed to a full refund on the most recent shipment as well as a courtesy 35% refund on the June billing All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For your review, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted] .It’s very unfortunate that Ms [redacted] feels that she was misledWestrive to provide a great product for healthy living and professional customerservice We provide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfullyby our company and I trust that this response will satisfy all issues.If you need additional information, please don’t hesitate to contact usBest Regards,OptimalHealth Products Inc ACCOUNTINFORMATION:08/06/08:57am - [redacted] - CCITO CONFIRM CX AND REFUNDPROVIDED HER WITH TRANSACTION ID NUMBERS FOR REFUND.no refunds offered or required on prev charges to settle acctcx acct asrequested by cust- [redacted] *.08/04/02:38pm - [redacted] *- CEI-wanted to know where refund is, sent customer email explained refunds typicallytake to business days to process back into accountif customer callshandle accordingly– [redacted] *07/21/08:08pm - [redacted] *- ceito cancel but has already been cancelledSent customer email confirmingcancellation.- if customer calls handle accordingly– [redacted] *07/21/02:16pm - [redacted] -added to previous notes because no more roomrefund required by customer tosettle account($$ and applied as agreed to by customerCancelledacct as requested by customer- [redacted] *.07/21/02:15pm - [redacted] - ccito cx due to the charges on her accti reminded her of the t/c she accepted onthe checkout page she understoodshe stated that she never received theproducti tracked the product and it showed that it was received at heraddressi offered her a replacement shipment and I informed her that she wouldbe able to send the july product back for a refund but the other charges she isresponsible fori offered her 35%, 50%, and 75% disc with a date ext and afree shipment she declinedi cx the acct and provided the cx number to the cxaccti informed her of the rma processi offered her 35%, 50%, and 75% refundshe decliendi generated and provided the rma numberi reoffered her thereplacement shipment and she asked if she could keep the last shipment and geta refund on one of the last chargesi spoke with darwin and he informed me todo a full refund on the july charge and a partial on the juneso I offered hera full on the july and a 35% refund on the june she accepted 08/06/08:57am By [redacted] -Added Notes 08/04/02:38pm By [redacted] -Added Notes 07/21/08:08pm By [redacted] -Added Notes 07/21/02:16pm By [redacted] -Added Notes 07/21/02:15pm By [redacted] -Added Notes 07/21/02:08pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/21/02:08pm By [redacted] -Refunded - $Trans-ID: 273884886707/21/01:56pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/21/01:56pm By [redacted] -Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 07/21/01:56pm By [redacted] -Recurring turned OFF 07/21/12:14pm By Sean T - AddedNotes 07/10/03:42am By Lime Light CRM- Tracking number received from fulfillment 07/10/03:42am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$0.0007/09/02:28am By Lime Light CRM- order sent to fulfillmentFulfillment #: 679648007/09/02:28am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/09/02:28am By Lime Light CRM- Street Address and Digit Zip Exact Match07/09/02:28am Order Created 5/10/01:31am By Lime Light CRM - New Recurring with new order id 338413304/28/05:44am By Lime Light CRM - Tracking numberreceived from fulfillment 04/28/05:44am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9504/25/01:48pm By Lime Light CRM - order sent tofulfillmentFulfillment #: 624408004/25/01:48pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.04/25/01:48pm By Lime Light CRM - Order Confirmationprocess successfully posted to Five9.04/25/01:48pm By Lime Light CRM - CVV2/CVCmatch04/25/01:48pm By Lime Light CRM - Street Address and 5Digit Zip Exact Match04/25/01:48pm - This order passed the fraud screeningcheckFraud Id = 04/25/01:48pm Order Created

October 7, Ms [redacted] File No [redacted] Dear Ms [redacted] ,I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for Natural Cleanse Plus and Garcinia XT trial on 9/09/ It appears that this complaint is erroneous as we have never charged her that amountShe was only charged shipping and handling ($4.95, $USD) For the record, below is what transpired.Ms [redacted] received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trial on 9/09/She called on 9/15/and canceled within the parameters of the trial terms and conditionsMs [redacted] called again on 10/04/claiming we charged her, as shown in the notes below we never charged her that amountOur price point is $USDShe was allowed to keep all bottles free of chargeAll calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.phpThis claim appears to be for another company and is not associated with Optimal HealthThere are many trial offers available onlineMs [redacted] needs to contact her bank to find out who charged herFor yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted] .Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissuesAs this complaint is not for our company, kindly remove any negativeimpact it may carry.If youneed additional information, please feel free to contact us againBestRegards, OptimalHealth Products Inc ACCOUNT INFORMATION:10/04/10:24am - [redacted] C - CCI-upset states that we took money out of her account and she wants us to refundthe moneylooked into cust account seen that she wasnt charge anything for theproduct and that she called to cx out on the 15th and spoke with two reps.explain to cust that we cant refund her any charges back, because we dont havethat we charged her for the products in our systemtold cust to contact herbankcust use key word *speak with manger* [redacted] took over the call and toldcust same thing I explain to cust.No refund offered or required on Prev chargesto settle acct- ***09/15/06:24pm - [redacted] C - CCITO INQUIRE ABOUT SHIPPING BACK PRODUCTSI INFORMED HER ON THE CHARGES SHE WILLBE CHARGEDCUST SEV REP APPROVED HER TO KEEP THE PRODUCT TO TEST IT OUT.Norefunds offered or required on prev charges to settle acct.09/15/05:58pm - [redacted] F - CCITO CX SAYS THAT SHE GO A CHARGE AND DONT WHERE IT CAME FROM,INFORMED CUST THATTHE CHARGES THAT THE CHARGES DID NOT COME FROM US AND THAT SHE SHOULD TALK TOHER BANK AND THAT SHE WAS ONLY CHARGED FOR SHIPPING $AND $4.95,CUST DONTKNOW HOW OR WHERE THE CHARGES CAME FROM BUT WILL LIKE TO CX OUT UNTIL SHE FINEDOUT WHATS GOING ON AN SHE WILL CALL BACK IF SHE LIKE TO GO ON WITH THE PRODUCT.norefunds offered or required on prev charges to settle acctcx acct asrequested by cust[redacted] F 10/04/10:24am By [redacted] C -Added Notes 09/15/06:24pm By [redacted] C -Added Notes 09/15/05:58pm By [redacted] F- MainProduct: NaturalCleanse - Trial (Cda) was placed on HOLD 09/15/05:58pm By [redacted] F -Recurring turned OFF 09/15/05:58pm By [redacted] Fn -Added Notes 09/11/05:44am By Lime Light CRM - Tracking number receivedfrom fulfillment 09/10/05:07am By Lime Light CRM- order sent to fulfillmentFulfillment #: 404171809/09/11:59pm By Lime Light CRM- Order Confirmation process Failed to Post to FiveMarketingReason: Domainwasn't found.09/09/11:59pm By Lime Light CRM- CVV2/CVCmatch09/09/11:59pm By Lime Light CRM- Street Address and Digit Zip Exact Match09/09/11:59pm - This orderpassed the fraud screening checkFraud Id = 09/09/11:59pm Order Created 09/09/11:59pm [redacted] NaturalCleanse - Trial (Cda) (115) $NCP Click Upsell Page - Canada (75) USPS First Class Mail (2) $No Recurring None 09/09/11:58pm [redacted] Garcinia CambogiaXT Trial (Cda) (104) $cdaGarcinia Cambogia XT (mobile) (225) USPS First Class Mail (1) $No Recurring None

February 24, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: [redacted] Regarding: Ms [redacted] : File No [redacted] Dear Ms [redacted] , I am in receipt of the complaint mentioned above and would offer the following in responseMs [redacted] did sign up for the Natural Cleanse Plus and Garcinia XT trial on 10/17/I assume her complaint is related to the charges of $4.95, $and $Ms [redacted] received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms [redacted] during the day trial, she was billed for the bottle of Natural Cleanse she received ($59.92) and bottle of Garcinia XT ($78.94)She was then enrolled in the auto ship program which was agreed upon in the terms and conditions.Ms [redacted] has not contacted us via the phone but did send an email on 2/23/requesting a refund and was advised for security purposes refunds can only be handled over the phoneShe completed an auto cancel online on 2/19/2016.Ms [redacted] stated that there was always a busy signal when calling but our customer care hours are hours Monday through Friday and 6am-6pm (CST) on the weekends.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms [redacted] It’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 02/23/11:50am - [redacted] - CEI- requesting for a refund, explained unable to process request for refund via email to call in with the request- if customer calls handle accordingly– [redacted] R 02/19/05:42pm By Lime Light CRM - Recurring turned OFF 11/01/03:20am By Lime Light CRM - New Recurring with new order id 10/20/03:30am By Lime Light CRM - Tracking number received from fulfillment10/20/03:30am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $10/17/08:56am By Lime Light CRM - Order sent to fulfillmentFulfillment #:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The advertisement for this product was deceptive and I only wanted the free sample.I did not get the billing for product within the days that company said was required and was surprised to find the charge on my credit card.There was a charge for $that I agreed to which I thought was for the shipping chargeAt no time did I intend to sign up for future shipmentsThe attitude of company customer service was terrible and refused to give me location of the companyAt that time I did research and found out where company was located and checked with the Revdex.com and found hundreds of complaints had been filed against this company for the same reasonI then filed a complaint with the Revdex.combecause my bank said there was nothing else they could do unless I opened a new case with the bankI did send the bank additional informationto support my issue with this companyI still believe the company was late in billing or bank statement was late in being received and terms of free samplewas not clearly understood by me and hundreds of other peopleThe product received was to be the free sample I thoughtI believe that I should receive a full refund for the$

May 13, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in responseMs
*** did sign up for the Garcinia XT/Natural Cleanse trial on 1/23/I assume her complaint is related to the charges of $and $and $(USD)Ms *** received a full day supply of the Garcinia XT and a day supply of Natural Cleanse when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for the first bottle of Garcinia XT ($78.94) and the bottle of Natural Cleanse ($59.52) on 2/7/She was then billed for the second bottle of Garcinia XT and shipped another bottle of Natural Cleanse on 3/8/She never contacted our company and was entered into the monthly auto ship program.C called customer service times on 5/11/She was reminded of the terms and conditions agreed upon and offered multiple discounts and refunds for resolutionShe then accepted a full refund on the most recent charges and was allowed to keep those refunded products.Ms *** called again with her bank on the lineThe terms and conditions agreed upon were then explained again to which her bank representative agreed. They both were reminded of the day return policy in which all older orders were not eligible.All calls are recorded and time stamped and the record of communication is attached below.For your information, Ms *** entered the trial program for the Garcinia XT at http://www.buygcxt.com and http://www.NaturalCleansePlus.com.The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php http://naturalcleanseplus.com/terms Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneIt’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us again Best Regards, Optimal Health Products Inc. ACCOUNT INFORMATION: 05/11/05:53pm - *** - CCI: Customer call to say that she did not wanted the products in the first place and did not realize that this was a recurring program until she received her second shipmentShe said that she never received the cleanse for February for trail period and did not received cleanse in MarchShe just received her cleanse in AprilInformed her that she received the cleanse shipment in march, but the not the garcinia combogia because she already received two day supplies back in JanuaryShe did not received products on February because she was charged for the trail products that she has in her possessionFrom then on the customer kept on receiving shipments up until MayThe banker said okayNo refunds offered or required to settle accountPreviously cancel accounts as requested by customer*** O05/11/03:19pm - ***l - CCI because she just called and says she was charge multiple times that she doesnt understandTold her that she was refundedReminded Customer of T/C they agreed to on Checkout Page - Customer UnderstoodCant offer refundNo refunds offered or required on prev charges to settle acctPreviously CX’d, no changes made as agreed to by cust05/11/03:10pm - *** - CCI to find out why she was chargedReminded Cust of T/C they agreed to on Checkout Page- cust understoodCust asked for supFor training purposes, I informed cust I am the sup on the phoneEncouraged, offered 35% disc, cust declinedEncouraged, offered 50% disc, cust declinedOffered 75% disc, cust declinedProvided cx conf#Keyword usedCust stated she is going to contact the Revdex.comOffered 35% refund, cust declinedOffered 50% refund, cust declinedOffered 75% refund, cust declinedRefunded cust 100% of the chargeCust wanted all charges refundedInformed cust we only have a day return and refund policyCust is demanding all money back because she only signed up for the trialHad to hard closeRefund Required by Customer to settle account - $59.52- Applied as agreed to by Customer- cancelled acct as requested by customer.- *** H 05/11/03:01pm By *** - Refunded - $Trans-ID: 05/11/03:01pm By *** - Main Product: NaturalCleanseOngoing was placed on HOLD 05/11/03:01pm By *** - Refunded - $Trans-ID: 05/11/03:01pm By *** - Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD

March 1, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.* *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in responseMs *** did sign up for the
Natural Cleanse Plus and Garcinia XT trial on 11/08/I assume her complaint is related to the charges of $4.95, $and $Ms *** received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for the bottle on Natural Cleanse she received ($59.92) and bottle of Garcinia XT ($78.94)She was then enrolled in the auto ship program which was agreed upon in the terms and conditions.Ms *** did not contact us until 12/30/We reminded her of the terms and conditions agreed uponShe was offered discounts for continuation and accepted a 35% discount and free shipment. Ms *** called again on 1/28/and was given a full refund for the most recent charges per our return policies. Her account was then canceled and no further charges have taken place.Ms *** called times on 2/27/and was reminded of the terms and conditions agreed upon at checkout. She requested and was supplied a return addressAll calls are recorded and time stamped and the account notes are supplied belowFor your information, Ms *** entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms ***It’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, *** Optimal Health Products Inc. ACCOUNT Information: 02/27/02:21pm - *** - cci very upset about acct-cust asked how much have she been chrged since she had an acct with us- Informed cust t/c- Informedcust that signed up 11/8/16- Informed cust has been chrgd $over dates of 11/8/15-12/23/and on 1/28/refunded last chrgs on acct that in amount ($for GCXT & $for NCP) total refund $69.62)-Informed cust t/c-cust accpt-Informed cust sts that she did not recieve trial order and recieved one shipmt but did not recived anymore-Informed cust see that she cci 12/30/stated at that time that did not recieve product, pre rep send out new shiptmet 12/30/16-replacemnt NCP was sent-Informed cust that acct has been handled correctly-Apologize for inconvience, informed cust that acct is cxl as of 1/28/16, no new chrgs, no new shiptmt, acct completly inactive-Cust ask for adr-Optimal Health Product -P.OBOX -RPO Steeles West-North York, Ontario-M3J0JCanarefunds offered or required on previous charges to settle accountPreviously cx’d,lacon 02/27/01:38pm - *** - cci-stating that she was still upset about the charges on her accountI explained the charges on the account and confirmed the account was closed and refunds were issuedNo refunds offered or required on previous charges to settle accountPreviously cx’d, no changes made as agreed to by customerlynsie w 01/28/12:33pm - *** - CCI regarding the charges on her account if she did not receive her packagesCharges were from bottle in the trial50% discoffered, declined75% discoffered, declinedkeywords were used35% refund offered, declined50% refund offered, declined75% refund offered, declined100% with RMA issued offered, declined100% refund with RMA on last billing 1/28/and 35% refund on 1/22/16, declined100% refund with RMA on last billing 1/28/and 50% refund on 1/22/16, acceptedRMA number was issuedAccount was cancelled and cancellation numbers were givenRefund Required by Customer to settle account - ($for GCXT & $for NCP) - Applied as agreed to by Customer- cancelled acct as requested by customer*** 01/28/12:26pm By *** - Refunded - $Trans-ID: 7584807caa0491e9a4fa9df3a795f7df3396c01/28/12:26pm By *** - Refunded - $Trans-ID: fbd6a296184a366330255fc190f7a76c15a63aaf 12/30/02:42pm - *** - cci to cx her Natural Cleanse and find out where her Garcinia Cambogia wasOfferd to send cust a free shipment of GC-acceptedNo refunds offered or required on prev charges to settle acctAgreed to continue(free shipment of GC)Applied as agreed by cust.-***N 11/08/09:04pm This order passed the fraud screening check Fraud Id = 11/08/09:04pm Order Created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11082722, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThese people charged me twice for the one thing within days time $ dollars and $ 23.47- days laterThey need to be locked up

November 23, RevDex.com Serving Delaware
Reads WayNew
Castle, DE 19720*** *** ***Regarding:
Ms ***: File No***Dear Ms ***,I am in
receipt of the complaint mentioned above and would offer the following in
response.Ms *** did
sign up for Garcinia XT trial on 8/27/She was charged shipping
and handling ($USD) and three charges of $78.94. For the record, below is what
transpired.Ms *** received a full months of Garcinia XT when she signed up for the trial
on 8/27/She called on 11/20/and canceled after the trial terms
and conditionsMs *** called again on 11/20/and was given a
75% refund which was accepted for resolutionAll calls are recorded and
time stamped.For your information, Ms *** entered the trial program for the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a
Trial program with a summary of the program terms provided on the
check-out pages (https://www.buygcxt.com/payment.php), and full details
provided in the Terms & ConditionsSee: www.buygcxt.com/terms.phpFor your
review, we have provided you with a copy of the complete record of our
communications with Ms ***.Ultimately,
according to our records, Ms *** was treated responsibly and
respectfully by our company and I trust that this response will satisfy all
issuesIf you need additional information, please feel free to contact us
again.Best
Regards,***Optimal
Health Products Inc. ACCOUNT INFORMATION:11/20/08:03am - *** E - CCI
TO SEE IF SHE WAS ASK TO SEND THE PRODUCT BACK I EXPLAINED TO THE CUSTOMER THAT
SHE CAN KEEP THE PRODUCT- CUSTOMER SAID KEYWORD SUPERVISOR SO OFFERED 75%
REFUND AGREED - Refund Required by Customer to settle account - ($ 75%
REFUND ) - Applied as agreed to by Customer- cancelled acct as requested by
customer11/20/07:20am - *** O - CCI
Due to priceCust wanted to return productI offered a 35%/ cust declinedI
offered a 50% refund cust agreedRefund required by cust to settle acct(50%
refund of $39.47) applied to as agreed to by cust -***O 11/20/07:05am - *** E - CCI
TO CX ACCOUNT DUE TO THE CHARGES OFFERED 35% DISCOUNT AND EXT 12/30/DECLI
OFFERED 50% DISCOUNT AND EXT 12/30/DECLI OFFERED 75% DISCOUNT AND EXT
12/30/DECLI- BUILD VALUE -no refunds offered or required on prev charges to
settle acctcx acct as requested by cust.11/20/08:04am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions11/20/08:04am By *** E -
Refunded - $Trans-ID: 11/20/08:03am By *** E -
Added Notes11/20/07:20am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions11/20/07:20am By *** O -
Refunded - $Trans-ID: 11/20/07:20am By *** O -
Added Notes11/20/07:05am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions11/20/07:05am By *** E -
Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 11/20/07:05am By *** E-
Recurring turned OFF 11/20/07:05am By *** E -
Changed Rebill Discount from to 11/20/07:05am By *** E -
Changed recurring date on product (74) from 12/10/to 12/30/11/20/07:05am By *** E -
Added Notes11/11/03:31am By Lime Light CRM
- Tracking number received from fulfillment11/11/03:31am By Lime Light CRM
- At Cost shipped this order using USPS First Class Mail with a total cost of
$11/10/02:49am By Lime Light CRM
- Order sent to fulfillmentFulfillment #: 11/10/02:49am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions11/10/02:49am By Lime Light CRM
- Street Address and Digit Zip Exact Match 11/10/02:49am Order Created09/11/01:53am By Lime Light CRM - New Recurring with
new order id 404608908/28/03:49am By Lime Light CRM - Tracking number
received from fulfillment08/28/03:49am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $08/27/08:30am By Lime Light CRM - Order sent to
fulfillmentFulfillment #: 08/27/08:30am By Lime Light CRM - Revguard post
skipped, all products have been configured as exclusions08/27/08:30am By Lime Light CRM - Order Confirmation
process Failed to Post to FiveMarketingReason: The requested domain is
disabled08/27/08:30am By Lime Light CRM - CVV2/CVCmatch 08/27/08:30am By Lime Light CRM - Street Address and
Digit Zip Exact Match 08/27/08:30am This order passed the fraud screening
check Fraud Id = 08/27/08:30am Order Created

July 20, 2015BetterBusiness Bureau Serving Delaware60Reads WayNewCastle, DE 19720Regarding:Ms ***: File No***Dear Ms ***,I am inreceipt of the complaint mentioned above and would offer the following for resolution.We trulyapologize that Ms *** feels misled as
that was not our intention. We strive for complete customer satisfactionand as such have refunded her account in full. This was processed on 7/20/Our customer care team reached out toMs *** and left her a voice mail informing her of our decision to refundall of her money, allowing her to keep our products free of charge.We trust this matter is settled and closedIf you have any further questions, pleasedon’t hesitate to contact us BestRegards, Optimal Health Products Inc. Responded on 7/20/by *** ***

Greetings, In response to the rejection number ***, we offer the following in returnMr*** did order the Striction BP on 11/29/respectively. He canceled outside of the day sale program after he was billed the remaining balance for his product on 12/14/Mr*** was advised about the terms and conditions that he agreed uponAccording to this complaint Mr*** was handled appropriately and fairlyThis response resolves any negative implications towards our companyIf you have any questions please do not hesitate to call 1-844-427-days a week from 6am to 6pm Central Standard timeBest Regards, Optimal Health

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12539908, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As you can see by the attached picture--I ordered a free SAMPLE for my wife and was baited and switched.I was not offered a refufact when I called them I was told I could NOT have a refund because it had been longer than days since I received the product.And agareasonable person reads "terms and conditions" while ordering a FREE sample.I was to only pay shipping and handling of approx $and was instead enrolled in their scheme---as have hundreds of other unhappy people--which I saw after being duped myself--it is all over the internet how this company scams people with this immoral business practice

March 9, Greetings, I am in receipt of a rejected complaint from Ms *** ID *** and offer the following in rebuttalMs *** did order a trial of Garcinia XT and Natural Cleanse 10/17/and agreed to the terms and conditions at check outSee http://africanmangoxt.com/Garcinia-Cambogia-XT_cda102/ Ms *** did not contact us to cancel within the trial as stipulated and was enrolled in the auto ship program as agreed to the in Terms and Conditions which are located on every page of the website per credit card requirementsShe did not contact us until 2/23/16, months after the initial orderAs stated in the first response, we are open hours Monday- Friday and 6am-6pm weekendsAfter each shipment an email is sent to confirm and advise cancelation methodsIt is unfortunate Ms *** feels misled but all of the information was provided to her on the website as well as in emailsWe strive to be customer centric and adhere to customer satisfaction. We hope this response resolves any issue and if Ms*** would like to contact us for further resolution, we are open hours M-F and 6-Sat, Sun (CST) at *** Best Regards, Optimal Health

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The first supply had no "zero" ways to contact the company or said anything about a trial offer or ways to cancel. It was the product only The second order I received had a card with a phone number on it but no websiteThe only website was to register for the Diet Playbook and that site does not have anything on it to cancel your orders I have tried numerous times to call the telephone number both on my credit card statement and the info in with the supply and it was "ALWAYS" a fast busy signal. When I did a search for Revdex.com and found that the company had many complaints against them and it was all true as it was the same things that happened to me, that is where I found the website I could get on to cancel orders. I feel they have been very misleading in their product and advertisements and there was NO information that I could find repeatedly on how to cancel other than the phone numbers which I could never get through on. The three numbers I have tried repeatedly and did so again just to make sure as I am writing this are 1-855-986-2646, 1-855-627-& 1-800-846-and ALL were still a busy signalI am not sure if they only work in certain states or what but I cannot get through on these numbers. I agree I ordered the first order, but it did not say anywhere that it was a trial offer or that I needed to cancel within days. I know I specifically looked through all the material as I have had this happen before. It makes me upset that a company can sell something and then just decide they will keep sending items and keep charging my credit card for things I did not ask for
Regards,

April 13, Revdex.com Serving Delaware Att'n.: *** *** Regarding: Mr*** File No*** Dear Mr*** I am in receipt of the complaint mentioned above and would offer the following in responseMr*** did sign up for a Garcinia Cambogia XT/Natural
Cleanse Trial. I assume his complaint is related to our $Trial & $monthly membership re-bill for the Garcinia Cambogia XT that he entered into on 3/13/16. Mr*** was shipped a month supply of GarciniaWhen he did not contact us within the day trial as stipulated in the terms and conditions, he was billed for bottle of the productHe was never billed for the second bottle.Mr*** called customer care on 4/9/and was reminded of the terms and conditions agreed uponAs a courtesy for resolution, we refunded 50% of the charge and allowed him to keep the second bottle free of charge to which he agreed.For your information, Mr*** entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.phpDespite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows:The website that he signed up on has an Easy Cancel button above rush my order on the checkout pageAll of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.We have provided you with a copy of the complete record of our communications with Mr***It’s very unfortunate that Mr*** feels that he was misledWe strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records Mr*** was treated responsibly and fairly by our company and I trust that this response will put this matter to restSuch being the case, I trust that this matter has been addressed satisfactorilyIf you do need additional information, please feel free to contact us againRegards, *** Optimal Health Products Inc. ACCOUNT INFORMATION: 04/09/08:56am - *** - CCI TO CXSTATED WHEN HE SIGNED UP HE NEVER SAW ANYWHERE HED BE ILLEDEXPLAINED TERMS AND CONDITIONS TO CUSTOMER, CUSTOMER DID NOT UNDERSTANDBECAUSE CTR MINS KEYWORD (ATTORNEY GENEREAL) OFFERED 50% REFUND CUSTOMER ACCEPTEDGAVE CX NUMBERSRefund Required by Customer to settle account - ($) - Applied as agreed to by Customer- cancelled acct as requested by customer*** C EXP RAMSEY 04/09/08:53am By *** - Refunded - $Trans-ID: 04/09/08:53am By *** - Main Product: Garcinia CambogiaXT Rebill was placed on HOLD 04/09/08:53am By *** - Recurring turned OFF : 03/28/03:54am By Lime Light CRM - New Recurring with new order id 03/15/03:32am By Lime Light CRM - Tracking number received from fulfillment03/15/03:32am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $03/13/10:40am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 03/13/10:40am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found03/13/10:40am By Lime Light CRM - CVV2/CVCmatch 03/13/10:40am By Lime Light CRM - Street Address and Digit Zip Exact Match 03/13/10:40am This order passed the fraud screening check Fraud Id = 03/13/10:39am Order Created

March 1, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in responseMs *** did sign
up for the BiodermRX Age Defy and Eye Renew trial on 1/26/I assume her complaint is related to the charges of $4.95, $1.95, $and $89.47.Ms *** was shipped a month’s supply of the product and when she did not contact us within the trial period as agreed to in the terms and conditions, was billed for those shipmentsMs *** called on 2/11/and was offered a 50% discount and a billing extension which was acceptedShe called again on 2/22/and was reminded of the terms and conditions agreed uponShe requested to cancel and the account was closed.The complaint states that she did not receive the products until 2/12/as she forgot she ordered them. The order was at her post office on 2/3/16. We cannot be held responsible for the customer picking up a parcel days in waitingFor your information, Ms *** entered the trial program for BiodermRX Age Defy and Eye Renew at our website: http://biodermrx.com.The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.biodermrx.com/special-offer/v1/order.php), and full details provided in the Terms & ConditionsSee: https://www.biodermrx.com/special-offer/v1/terms.htm.Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 866-975-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms ***It’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, *** Optimal Health Products Inc. Account information: 02/22/07:44pm - *** - cci ask to cx due to price customer said she wanted to cx so I cx with Anthony approval*** no refunds offered or required on prev charges to settle acctcx acct as requested by cust02/22/07:44pm By *** - Main Product: BiodermRX Eye Renew (1) was placed on HOLD 02/22/07:44pm By *** - Main Product: BiodermRX Age Defy (Membership) was placed on HOLD 02/11/07:35pm - *** - CCI TO CXCUSTSAY SHE JUST RECEIVED THE PRODUCT TODAY.INFORMED CUST THAT SHE COULD HAVE CALLED TO GET AN EXTENSIONENCOURAGED CUST TO CONTOFFERED CUST A 35% DISCCUST WASNT SATISFIEDOFFERED CUST A 50% DISC.AND A DAY TRIAL EXTCUST AGREEDNo refunds offered or required on prev charges to settle acctAgreed to continue - (EXT TIL 03-20-AND A 50% DISC) applied as agreed to by cust*** L02/10/05:12am By Lime Light CRM - New Recurring with new order id 01/27/03:34am By Lime Light CRM - Tracking number received from fulfillment01/27/03:34am By Lime Light CRM - At Cost shipped this order using USPS First Class with a total cost of $01/26/07:38am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 01/26/07:38am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: The requested domain is disabled01/26/07:38am By Lime Light CRM - Added Notes01/26/07:38am By Lime Light CRM - CVV2/CVCmatch 01/26/07:38am By Lime Light CRM - Street Address and Digit Zip Exact Match 01/26/07:38am This order passed the fraud screening check Fraud Id = 01/26/07:38am Order Created

Attn, I filed a complaint against this company for the failure to credit my order in a timely manner, as your pursuit to this company, I must report of a very successful return of my funds as I received a check today from Optimal Health products. You can close my case and I would like to give
you all my sincere appreciation for my return of funds from them. Thank you very much. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I signed up for a trial for $I was given days to cancel the trial and to be billed no furtherI cancelled the subscription on July 21stand therefore should not have been billed any charges other than the initial $I continued to be charged and cancelled several more times before the subscription was finally cancelled on 12/7/There was no literature contained in the shipment received in July and NO emails had ever been received from this comapny, not even an email confirming my initial orderI received my initial shipment ONLY (for $4.95), which I do still have, unopened and offered to send back to themThey were not interested in receiving their product backOf the many, many times I called most representatives were "unable" to locate my account, even when looking up by the shipping addressThere were many phone calls made where I was told I had the "wrong company" to "call someone else"I was in fact speaking with the correct company the entire timeIt took two separate phone calls just on the day of 12/7/in order for someone to locate my accountI moved July 27th and never received any shipment after the initial shipmentThey do not have any records of the products being forwarded to my new address and in fact the post office WILL NOT forward any packaged material and will forward envelopes ONLYTheir shipping records show only that THEY shipped an item out not that any item was received by me or by anyone elseI was also told by their representative that they do have a record of items being sent back to them as they were sent to the wrong addressI have not lived at ** *** ** since July 27th and received no additional productsI cancelled multiple times using the phone number on the bottle of product I still have, yet this company "mysteriously" seems to have no record of my numerous attempts to cancel prior to December 7thAgain, I have cancelled several times, I have received no product after the initial shipment for $and I do still have the unopened and sealed product which I have offered to send back to them regardless of the fact that that is not required on my part as I did cancel my subscription within the day period
Regards,

Regarding:Ms ***: File No***Dear Ms ***,I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms *** did sign up for the Natural Cleanse Plus and Garcinia XT trial on 9/14/I assume her complaint is related to the charges of
$4.95, $and $Ms *** received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for the bottle she received ($59.92) and bottle of Garcinia XT ($78.94)She was never billed for the second bottle of Garcinia XT On 10/13/2015, Ms *** did call after this billing had taken place and was reminded of the terms and conditions agreed upon and her account was canceled She was offered discounts to continue for resolution but refusedFor your information, Ms *** entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms ***.It’s veryunfortunate that Ms *** feels that she was misledWestrive to provide a great product for healthy living and professional customerservice. Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms *** was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please feel free to contact us again. BestRegards, OptimalHealth Products Inc. ACCOUNT INFORMATION:10/13/12:29pm - *** C - CI DUE TO UNAUHTORIZEDCHARGES,EXP THE T/C TO CUST,ENCOURAGED CUST TO CONTINUE,CHUD,CX ACCT ASREQUESTEDno refunds offered or required on prev charges to settle acctcxacct as requested by cust.-***.C10/13/12:31pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.10/13/12:31pm By *** C - MainProduct: NaturalCleanseRebill was placed on HOLD 10/13/12:31pm By *** C -Recurring turned OFF 10/13/12:29pm By *** C -Added Notes 09/29/07:18am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/29/07:18am Order Created 09/29/07:18am By Lime Light CRM - New Recurring withnew order id 411435109/16/03:51am By Lime Light CRM - Tracking numberreceived from fulfillment 09/16/03:51am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9509/14/03:41pm By Lime Light CRM - order sent tofulfillmentFulfillment #: 724801409/14/03:41pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.09/14/03:41pm By Lime Light CRM - Order Confirmationprocess Failed to Post to FiveMarketingReason: The requested domain isdisabled.09/14/03:41pm By Lime Light CRM - CVV2/CVCmatch09/14/03:41pm By Lime Light CRM - Street Address and 5Digit Zip Exact Match09/14/03:41pm - This order passed the fraud screeningcheckFraud Id = 09/14/03:41pm Order CreatedCallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype