Clay Cooley Mitsubishi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Continuation of claim# [redacted] On 1/26/16, attempted to purchase vehicle with a $down payment, divided on checks of $each, dated for 1/and 2/On 2/6, was informed the deal did not go through the bank so needed to bring vehicle backInformed dealership on 2/and 2/8, since deal is not done, do not cash the 2nd deposit check of $and to refund the initial $depositDealership refunded the initial $but claim that they did not cash the check for the other half of the depositPer Wells Fargo bank, check #was paid on 2/to Clay Cooley MitsubishiMultiple times we have contacted the dealership and asked to speak to someone in Finance and every time it is a voicemail and no one has returned the calls and it has been almost days since the check was cashed by the dealership.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Just refund the $down payment that was cashed on 2/8/

To Whom It May Concern:Attached is the statements my accounting office received regarding the down payments for the deal in questionMy accounting office has noted these statements circling two debits for $one on 02/02/a card purchase, and another on 02/08/for check #While there are two debits, my accounting office has noted that there are also two credits for exactly $eachThe first is credited on 02/09/and is a provisional card refund credit for which there is no cancelation or debit afterThe second is an online transfer from Clay Cooley business dated 02/16/2016.When you total all four transactions they leave you with a balance of zero ($0.00) in regards to the business dealings between Clay Cooley Mitsubishi Arlington and MrsCarterPerhaps this was an accounting error on MrsCarter's part, but her own bank statements reflect that there is no money owed to her by this organization.?

To whom it may concern,? ? I [redacted] called the customer and came up with a solution for her problem, please feel free to call me back at [redacted] for any questions, thanks.?

To Whom It May Concern:We have reached out to Mrs [redacted] , and have addressed her concernsWe have agreed to repair her transmission whether done by factory warranty, or her extended protection as per her contract, taking care of the issue on her transmissionThe vehicle was towed in on Monday morning and was diagnosed on the same day, and we have verified that there is an mechanical issue with the transmissionWe do have a vehicle available for Mrs [redacted] however we do require effective insurance that can be transferred to the vehicle that she would be borrowingThe transmission job should be completed within the week pending final approval of the warranty companiesWe are completing repairs on her tire sensors and the rear tail lamp as wellWe value our customers complete satisfaction and are commited to making things right in instances such as this when we have issues with our customersWe value Mrs [redacted] 's business and will do our best to complete these repairs in a timely mannerPlease reach out to me with any further concerns or questions.? Clay Cooley Mitsubishi? ?

The protection we offer at the time [redacted] came in is in fact already refunded to the finance company? wich is Capital One auto Finance, if you have any questions please feel free to call [redacted] at [redacted] ***, thanks

[redacted] Please accept our apologies for the problems you have encounteredOn paying your vehicle off we always request a day payoff on trades to make sure that we have all required documents requiredIn our office we were not aware of the payment due and? we will always make those a priorityJust a simple miscommunication and I would like to apologize for thatIf you would like us to contact the lienholder on your behalf we would be more than happy to help you with this.I believe you have been working with [redacted] and have received the cancellation refund in question.It also my understanding that your plates have been processed and are at the Mitsubishi dealership in Arlington? Once again please accept our apologies for the issues and lack of responseIf you have questions or additional concerns please let me know[redacted] ? ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern: We have reached out to Mr***, and have come to an agreement to take care of all of his concernsWe mutually agree that if we take care of her concerns about his grill and his roof rack that we will consider this matter closedWe appreciate Mr [redacted] willingness to work with us in this matter and will do our best to do the work as quickly and professionally as possible.Situations like Mr [redacted] are a learning and training opportunity for our staff to continually better ourselves and offer our clients nothing but the best in customer service! As Mr [redacted] says, customer service is not an option, it is a job requirement!! [redacted] General ManagerClay [redacted] Mitsubshi

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below I don't understand the business's answer, they don't know what I am asking for--how about the money owed to me and a little honesty in respondingFor two weeks I have been told the "check" has been signed and in the mailLast response from them was "the check is in my hand and will be sent overnight to your address with tracking information" Did not receive the check or any tracking informationThey act like they can't afford to pay what is owed to meThis has gone on with the statements and lies for over months--just ridiculous how they treat customers after the sale? Regards, [redacted]

To Whom It May Concern:? We have resolved the customer's concerns and replaced the transmission for the customerThe customer now has possession of their vehicle with a replaced transmissionWe did have to order the transmission kit and the parts to replace the transmission and we understand the customer's concerns about the length of time required for this process, however the rebuild of a transmission does take a while, and this was extended due to the time it took to locate replacement partsWe do value the customer's business and appreciate their patience in this matter.? Respectfully:Roland L***Clay Cooley Mitsubishi?

I told the service department people every time I was in their shop that I had a GPS stolen Nobody cared, since there is a notice stating that they are not responsible hanging in their service department As for the replacement batteries "in good faith", BALONEY! The batteries were both dead and under warranty Clay Cooley Auto Company does nothing in good faith I saw the bill they sent to Mitsubishi for their good faith jesture They cannot get their stories straight and I am here to tell them what liars and dishonest people they are.They are bad people[redacted] Regards, [redacted]

To Whom It May Concern:We regret this unfortunate experience happened with Mrs [redacted] purchase with usWe strive to provide nothing but the best in customer service to all of Mr [redacted] clients and rest assured the parties responsible for anything less than 100% customer satisfaction will be dealt withIn regards to the monies due to the lender for Mrs [redacted] we cancelled her products and are attaching a copy of the check sent to SunTrust BankShould they not receive these monies, or if there are any other questions or concerns, please reach out to us directly at [redacted] ? Respectfully: [redacted] ***Clay Cooley Mitsubishi

spoke with customer and we are resolving her issue, any questions please feel free to call [redacted] at [redacted] ***? thanks

Please contact the General Manager, [redacted] at [redacted] and he will help you with your issue on your new vehicle

To Whom It May Concern:? We have reached out to Mr***, and have come to an agreement to take care of all of his concernsWe mutually agree that if we take care of her concerns about his grill and his roof rack that we will consider this matter closedWe appreciate Mr [redacted] willingness to work with us in this matter and will do our best to do the work as quickly and professionally as possible.Situations like? Mr [redacted] are a learning and training opportunity for our staff to continually better ourselves? and offer our clients nothing but the best in customer service! As Mr [redacted] says, customer service is not an option, it is a job requirement!!? [redacted] General ManagerClay [redacted] ? Mitsubshi? ? ?

To Whom It May Concern:? We have received Mr [redacted] complaint and looked into his concernsHis request to cancel his contracts have been received and processed, and Mr [redacted] was informed that it is a process to cancel the contracts in questionThe process usually takes? up to eight weeks to complete, and due to a personnel change within our organization in this particular circumstance has taken a little longer than usualWe are issuing a refund to Mr [redacted] and he should receive it by mail very shortly.? The customer service we offer our guests is very important to us and we appreciate the feedback given to us by Mr [redacted] Feedback like his allows us to continually improve our guest's customer experience, as well as allows us the opportunity to coach and improve our staff.Please contact me directly if there is anything else we can do in this matter, as Mr [redacted] will be receiving his refund very shortly.? Sincerely: [redacted] ***COO Clay Cooley Automotive Group? ?

Attached is the statement showing the debit card transaction on 2/for $and the check #cashed on 2/for $both from Clay Cooley MitsubishiIn all honesty, since Clay Cooley Mitsubishi cashed the check after the deal was cancelled, Clay Cooley Mitsubishi should be responsible for any bank fees that were paid, as well

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below I don't understand the business's answer, they don't know what I am asking for--how about the money owed to me and a little honesty in respondingFor two weeks I have been told the "check" has been signed and in the mailLast response from them was "the check is in my hand and will be sent overnight to your address with tracking information" Did not receive the check or any tracking informationThey act like they can't afford to pay what is owed to meThis has gone on with the statements and lies for over months--just ridiculous how they treat customers after the sale Regards, [redacted]

To Whom It May Concern: This email is regarding the claim made by Mr [redacted] Mr [redacted] has made the claim to the Revdex.com that he had an ongoing issue, and what he claims to be a "lemon" on the purchase of his Mitsubishi Outlander SportThe Vin number on the vehicle in question is [redacted] We have attached the records for all of Mr [redacted] 's concerns and his numerous trips to the dealershipMr [redacted] has in fact had two batteries replaced which the dealership replaced at no charge to the customer and at the opinion of our highly experienced Service Manager and technicians is due to the fact that Mr [redacted] was leaving non-factory accessories (GPS Unit) plugged in when the vehicle was not in operation thus draining these batteriesAs anyone with even elementary electrical knowledge will tell you if you leave a device plugged into a battery without any charge it will run down the battery and eventually kill that battery if the battery is ran down to dead dry multiple timesEventually it kills this battery as they are not designed to be ran dead and rechargedMr [redacted] did not provide our technicians with the information on the GPS unit on his first visitIt is our opinion that this is what was happening with Mr [redacted] 's vehicles batteriesIt is our understanding that once Mr [redacted] stopped draining the batteries with accessories plugged in, this situation has not reoccurredThis also explains in our records why our technicians were unable to duplicate Mr [redacted] 's situation because our technicians did not leave accessories plugged into the vehicle for days at a time without operating the vehicle In regards to the heated seat concern that Mr [redacted] had, we have and you will see in our records contacted Mitsubishi corporate about this issueMr [redacted] 's concerns on this matter were in the peak heat of the summer in July when the outside ambient temperature was in excess of 100°Fcording to Mitsubishi engineers and corporate technicians the vehicle is equipped with an internal safety temperature switch which will not allow the heated seats to operate when the inside temperature of the vehicle is over 80° or when the outside temperature is in excess of a certain thresholdAs a goodwill the dealership replaced the devices that heat the seats on two separate occasions before it was found out that it was a design and safety issue not an issue with the devices themselves We feel, and our extensive records have shown that we have done everything in our power to try to assist Mr [redacted] and his concernsIn regards to Mr [redacted] s claims that this vehicle might possibly be a "lemon" we feel that this vehicle does not have issues which continually occur and can be documented and verified without interruptions from outside sourcesIn all of our experience with Mr [redacted] 's vehicle none of his issues could be repeated or duplicated as they are described by Mr [redacted] We feel we have gone above and beyond in attempting to help Mr [redacted] with these issues before we discovered the underlying causes in the case of the batteries or safety systems in the case of the heated seats within the vehicle which caused the two issues Mr [redacted] hasPlease contact us directly should you have any other questions or concerns in this matter as we always we do our best to completely accommodate every guest and leave them with nothing less then the absolute best buying experience and provide nothing less then 100% customer satisfaction.Respectfully, [redacted] ***Finance DirectorClay Cooley Mitsubishi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? UpdateI have received my prorated amount check for my gap from [redacted] The complaint has been resolved.? Regards,? [redacted]