Clay Cooley Mitsubishi

To Whom It May Concern:Thank you for all of the information requested by my accounting departmentNow that they have received and documented all information required they have cut a check in the amount of $made payable to Mrs*** ***This check may be picked up at our receptionist's desk any day until 9PMPlease be aware that we are closed on Sundays, and that our receptionist will require a photo ID to collect the checkWe are sorry for any inconvenience in this matter and now consider this issue as closed*** ***

To Whom It May Concern:We were shocked to learn that Mr*** had a GPS unit stolen from our shop, but failed to report it to any of the staff here at the dealershipIn the previous response, there is a passed battery diagnostic where absolutely nothing was found wrong with Mr***'s batteryWe still replaced the battery in question in good faithAs a matter of fact, the dealership replaced two batteries for Mr*** in good faith.We have done everything in our power to attempt to make things right with Mr***, and as always do our best to provide nothing but the absolute best in customer service for all of our clientsWe believe it is unfair of Mr*** to claim that we have not gone above and beyond to address his concernsWe thank Mr*** for his business, and regret that we were not able to meet his total satisfaction.? Respectfully:*** ***

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Mr*** and Mr*** were very helpful in resolving the matter
*** ***

Mr. [redacted] is correct. The dealership has indeed reached out and offered an adequate resolution. The modifications are to be completed at the dealership on Thursday, November 6, 2015. I very much appreciate the attention given to this matter by Mr. [redacted] and Mr. [redacted]

To Whom It May Concern:Please include a copy of bank statements showing both debits to your account. In order to have my accounting office refund your $750.00 in question, my accounting office is requiring statements showing both debits on your account in order for us to issue a refund. We did receive your copy of a cancelled check, however this only proves one payment in the amount of $750.00. Please provide us with these documents and it will allow us to promptly address your concern.

To Whom It May Concern: The customers in question Mrs. [redacted] and Mrs. [redacted] did
in fact come to purchase a vehicle on January 26, 2016. We submitted the loan
for funding and about a week later heard back from funding at that bank that
Mrs. [redacted] was no longer employed by her employer J.P....

Morgan Chase. I have
this email still on file if you would like for me to forward it to you where we
were advised that our customer had not been employed since the end of 2013.
When the customer came back and we advised her that we had been told that the
cosigner employment and failed verification and that we would have to void out
this contract. We advised her that we would issue a full refund as soon as the
second key to our car was returned. Since then the customer has returned our
key and we did issue a full refund of her money. The customer has stated to us
that she is still employed with Chase Bank however with the information she
provided us with only results and also verifying a final date of employment at
the end of 2013. We do not come to work to give people cars and then get them
back we come to work to sell cars and provide people with a quality service and
the utmost in customer service. Unfortunately in this case we were unable to
finalize the loan due to the information we received from our lender regarding
the employment of Mrs. [redacted]. In regards to her statement that no one
authorized us to pull her credit again it is the verbal statement of one of my
managers of the customer did in fact request on February 6, 2016 on the date that
we got the car back for us to try to get the loan approved using only the
income from the primary applicant. Please feel free to contact me for any other
questions or concerns regarding this matter.

To Whom It May Concern: We have reached out to Mr. [redacted], and have come to an agreement to take care of all of his concerns. We mutually agree that if we take care of her concerns about his grill and his roof rack that we will consider this matter closed. We appreciate Mr. [redacted] willingness to...

work with us in this matter and will do our best to do the work as quickly and professionally as possible.Situations like Mr. [redacted] are a learning and training opportunity for our staff to continually better ourselves and offer our clients nothing but the best in customer service! As Mr. [redacted] says, customer service is not an option, it is a job requirement!! [redacted]General ManagerClay [redacted] Mitsubshi

To Whom It May Concern: We have received Mr. [redacted] complaint and looked into his concerns. His request to cancel his contracts have been received and processed, and Mr. [redacted] was informed that it is a process to cancel the contracts in question. The process usually takes up to eight...

weeks to complete, and due to a personnel change within our organization in this particular circumstance has taken a little longer than usual. We are issuing a refund to Mr. [redacted] and he should receive it by mail very shortly. The customer service we offer our guests is very important to us and we appreciate the feedback given to us by Mr. [redacted]. Feedback like his allows us to continually improve our guest's customer experience, as well as allows us the opportunity to coach and improve our staff.Please contact me directly if there is anything else we can do in this matter, as Mr. [redacted] will be receiving his refund very shortly. Sincerely:[redacted]COO Clay Cooley Automotive Group

To Whom It May Concern: On 11/5/15 Mr. [redacted] brought his vehicle in to complete the agreed repairs. Once Our technician began the grill repair he noticed some other items that should have been replaced once the grill cover was removed. There were other items that were damaged that also needed to be replaced / repaired. While these items were not discussed or agreed upon, the company was and is willing to take care of these other issues at no additional cost to Mr. [redacted]. The company instructed Mr. [redacted] that these additional parts were not in stock and would need to be ordered to complete the repair. The company currently has all parts for the requested repair(s) and is ready and willing to take care of all of Mr. [redacted]' concerns. However, the company is not willing to pay a third party that is outside of our control for these repairs. Please have Mr. [redacted] contact me directly at [redacted] to make arrangements to put this matter to rest. If we need to come pick the vehicle up from Mr. [redacted], bringing a rental for his use, and returning his vehicle once repairs are made, we are willing to do so in order not to inconvenience Mr. [redacted].  [redacted]Finance DirectorClay Cooley Mitsubishi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Attached is the copy, front and back, of the check that was cashed by Clay Cooley for $750.00 that is in dispute.

To Whom It May Concern:We have reached out to Mrs. [redacted], and have addressed her concerns. We have agreed to repair her transmission whether done by factory warranty, or her extended protection as per her contract, taking care of the issue on her transmission. The vehicle was towed in on Monday...

morning and was diagnosed on the same day, and we have verified that there is an mechanical issue with the transmission. We do have a vehicle available for Mrs. [redacted] however we do require effective insurance that can be transferred to the vehicle that she would be borrowing. The transmission job should be completed within the week pending final approval of the warranty companies. We are completing repairs on her tire sensors and the rear tail lamp as well. We value our customers complete satisfaction and are commited to making things right in instances such as this when we have issues with our customers. We value Mrs. [redacted]'s business and will do our best to complete these repairs in a timely manner. Please reach out to me with any further concerns or questions. Clay Cooley Mitsubishi

Attached is the statement showing the debit card transaction on 2/2 for $750.00 and the check #104 cashed on 2/8 for $750.00 both from Clay Cooley Mitsubishi. In all honesty, since Clay Cooley Mitsubishi cashed the check after the deal was cancelled, Clay Cooley Mitsubishi should be responsible for any bank fees that were paid, as well.

To Whom It May Concern: We have resolved the customer's concerns and replaced the transmission for the customer. The customer now has possession of their vehicle with a replaced transmission. We did have to order the transmission kit and the parts to replace the transmission and we understand...

the customer's concerns about the length of time required for this process, however the rebuild of a transmission does take a while, and this was extended due to the time it took to locate replacement parts. We do value the customer's business and appreciate their patience in this matter. Respectfully:Roland L[redacted]Clay Cooley Mitsubishi

Just as I figured, Clay Cooley Mitsubishi would try and say, that there was an accounting error on my part, instead of admitting, they made a mistake because Clay Cooley Mitsubishi, does not want to refund the money. Attached is the ledger with ALL the $750.00 transactions on the account and the March bank statement, to follow up on the fact that the $750.00 from check #104 has not been refunded.2/2 transaction - 1/2 down payment - debit card2/8 transaction - 2nd 1/2 down payment - check #1042/9 transaction - provisional credit from WF for first 1/2 down payment2/16 transaction - received check from Clay Cooley Mitsubishi for refund of first 1/2 down payment3/3 transaction - provisional credit removed from WF since first 1/2 down payment was received from Clay Cooley MitsubishiI need for Clay Cooley Mitsubishi to stay focused on check #104 and stop trying to avoid giving a refund, when a refund is due.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Mr. [redacted] and Mr. [redacted] were very helpful in resolving the matter.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Continuation of claim# [redacted]. On 1/26/16, attempted to purchase vehicle with a $1500 down payment, divided on 2 checks of $750 each, dated for 1/26 and 2/8. On 2/6, was informed the deal did not go through the bank so needed to bring vehicle back. Informed dealership on 2/6 and 2/8, since deal is not done, do not cash the 2nd deposit check of $750 and to refund the initial $750 deposit. Dealership refunded the initial $750 but claim that they did not cash the check for the other half of the deposit. Per Wells Fargo bank, check #104 was paid on 2/8 to Clay Cooley Mitsubishi. Multiple times we have contacted the dealership and asked to speak to someone in Finance and every time it is a voicemail and no one has returned the calls and it has been almost 60 days since the check was cashed by the dealership.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Just refund the $750 down payment that was cashed on 2/8/16.

the vehicle was purchased AS IS no warranty, implied or expressed. The customer needs to review their documents. Not sure why the vehicle was taken to Auto Zone. We are the certified service department. If the customer so desires,please bring the vehicle into our Arlington store and ask for...

Johnny Fernandez. He is the Fixed Operations Director and he can help her with her vehicle.

To Whom It May Concern:We regret this unfortunate experience happened with Mrs. [redacted] purchase with us. We strive to provide nothing but the best in customer service to all of Mr. [redacted] clients and rest assured the parties responsible for anything less than 100% customer satisfaction will be...

dealt with. In regards to the monies due to the lender for Mrs. [redacted] we cancelled her products and are attaching a copy of the check sent to SunTrust Bank. Should they not receive these monies, or if there are any other questions or concerns, please reach out to us directly at [redacted]  Respectfully:[redacted]Clay Cooley Mitsubishi

To Whom It May Concern:We were shocked to learn that Mr. [redacted] had a GPS unit stolen from our shop, but failed to report it to any of the staff here at the dealership. In the previous response, there is a passed battery diagnostic where absolutely nothing was found wrong with Mr. [redacted]'s battery. We still replaced the battery in question in good faith. As a matter of fact, the dealership replaced two batteries for Mr. [redacted] in good faith.We have done everything in our power to attempt to make things right with Mr. [redacted], and as always do our best to provide nothing but the absolute best in customer service for all of our clients. We believe it is unfair of Mr. [redacted] to claim that we have not gone above and beyond to address his concerns. We thank Mr. [redacted] for his business, and regret that we were not able to meet his total satisfaction. Respectfully:[redacted]