Clay Cooley Mitsubishi

The attached transactions only cover February, and not the state March 3rd removal of provisional creditPlease attach this statement as well so we can verify funds were not dispersed and then removedThank you for your continued assistance in resolving this matter.

this issue is taking care off, customer finalized deal at one of our sister store, thanks

To Whom It May Concern:We have reached out to Mrs***, and have addressed her concernsWe have agreed to repair her transmission whether done by factory warranty, or her extended protection as per her contract, taking care of the issue on her transmissionThe vehicle was towed in on Monday
morning and was diagnosed on the same day, and we have verified that there is an mechanical issue with the transmissionWe do have a vehicle available for Mrs*** however we do require effective insurance that can be transferred to the vehicle that she would be borrowingThe transmission job should be completed within the week pending final approval of the warranty companiesWe are completing repairs on her tire sensors and the rear tail lamp as wellWe value our customers complete satisfaction and are commited to making things right in instances such as this when we have issues with our customersWe value Mrs***'s business and will do our best to complete these repairs in a timely mannerPlease reach out to me with any further concerns or questions. Clay Cooley Mitsubishi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? UpdateI have received my prorated amount check for my gap from *** ***The complaint has been
resolved.? Regards,?
*** ***

To Whom It May Concern:? We have resolved the customer's concerns and replaced the transmission for the customerThe customer now has possession of their vehicle with a replaced transmissionWe did have to order the transmission kit and the parts to replace the transmission and we understand
the customer's concerns about the length of time required for this process, however the rebuild of a transmission does take a while, and this was extended due to the time it took to locate replacement partsWe do value the customer's business and appreciate their patience in this matter.? Respectfully:Roland L***Clay Cooley Mitsubishi?

To Whom It May Concern:? We have received Mr*** complaint and looked into his concernsHis request to cancel his contracts have been received and processed, and Mr*** was informed that it is a process to cancel the contracts in questionThe process usually takes? up to eight
weeks to complete, and due to a personnel change within our organization in this particular circumstance has taken a little longer than usualWe are issuing a refund to Mr*** and he should receive it by mail very shortly.? The customer service we offer our guests is very important to us and we appreciate the feedback given to us by Mr***Feedback like his allows us to continually improve our guest's customer experience, as well as allows us the opportunity to coach and improve our staff.Please contact me directly if there is anything else we can do in this matter, as Mr*** will be receiving his refund very shortly.? Sincerely:** *** ***COO Clay Cooley Automotive Group? ?

I have already attached the statement for March on the last message but here it is again

Please contact the General Manager, *** *** at *** and he will help you with your issue on your new vehicle

To Whom it May Concern:We have reached out to Mrand Mrs*** regarding their warranty claimThey purchased their vehicle on August 8th, At the time of the sale, the vehicle had only miles on itAccording to the records provided to us by Mrand Mrs***, they can only prove oil changes for the following dates:First Free Oil Change: September 6th, 2013? Mileage: 3563From Mileage to Mileage no receipts providedOil Change at Dealership April 25th, 2014? Mileage:26404From Mileage to Mileage no receipts providedOil Change at Local Valvoline September 4th, Mileage 57491Oil Change at Local Valvoline October 26th, Mileage 61077Diagnosis at Clay Cooley December 28th, Vehicle was diagnosed with sludge in motor and verified with RepKevin Smith of MMNABelieved to be because of gross negligence.Oil Change at Local Valvoline March 1st, Mileage 68908Oil Change at Local Valvoline March 14th, Mileage 70250? The warranty work has been declined due to the lack or proper documentation of regularly scheduled maintenance and MMNA has pictures of sludge build up which takes an extended period of negligence to build upThis issue was already in place before the customer brought their vehicle into our facility and therefore we have no liability in this matterShould the customer be able to provide us with the missing documentation we can have MMNA look into this case again and see if the manufacturer will address any mechanical issues with proper documentation of regularly scheduled maintenance.? Respectfully:*** ***Clay Cooley Mitsubishi? ?

? To Whom It May Concern:Please include a copy of bank statements showing both debits to your accountIn order to have my accounting office refund your $in question, my accounting office is requiring statements showing both debits on your account in order for us to issue a refundWe did receive your copy of a cancelled check, however this only proves one payment in the amount of $Please provide us with these documents and it will allow us to promptly address your concern

To Whom It May Concern:? The customers in question Mrs*** and Mrs*** did
in fact come to purchase a vehicle on January 26, We submitted the loan
for funding and about a week later heard back from funding at that bank that
Mrs*** was no longer employed by her employer J.P
Morgan ChaseI have
this email still on file if you would like for me to forward it to you where we
were advised that our customer had not been employed since the end of
When the customer came back and we advised her that we had been told that the
cosigner employment and failed verification and that we would have to void out
this contractWe advised her that we would issue a full refund as soon as the
second key to our car was returnedSince then the customer has returned our
key and we did issue a full refund of her moneyThe customer has stated to us
that she is still employed with Chase Bank however with the information she
provided us with only results and also verifying a final date of employment at
the end of We do not come to work to give people cars and then get them
back we come to work to sell cars and provide people with a quality service and
the utmost in customer serviceUnfortunately in this case we were unable to
finalize the loan due to the information we received from our lender regarding
the employment of Mrs***In regards to her statement that no one
authorized us to pull her credit again it is the verbal statement of one of my
managers of the customer did in fact request on February 6, on the date that
we got the car back for us to try to get the loan approved using only the
income from the primary applicantPlease feel free to contact me for any other
questions or concerns regarding this matter

To Whom It May Concern:? On 11/5/Mr*** brought his vehicle in to complete the agreed repairsOnce Our technician began the grill repair he noticed some other items that should have been replaced once the grill cover was removedThere were other items that were damaged that also needed to be replaced / repairedWhile these items were not discussed or agreed upon, the company was and is willing to take care of these other issues at no additional cost to Mr***The company instructed Mr*** that these additional parts were not in stock and would need to be ordered to complete the repairThe company currently has all parts for the requested repair(s) and is ready and willing to take care of all of Mr***' concernsHowever, the company is not willing to pay a third party that is outside of our control for these repairsPlease have Mr*** contact me directly at *** to make arrangements to put this matter to restIf we need to come pick the vehicle up from Mr***, bringing a rental for his use, and returning his vehicle once repairs are made, we are willing to do so in order not to inconvenience Mr***? *** ***Finance DirectorClay Cooley Mitsubishi

Just as I figured, Clay Cooley Mitsubishi would try and say, that there was an accounting error on my part, instead of admitting, they made a mistake because Clay Cooley Mitsubishi, does not want to refund the money.? Attached is the ledger with ALL the $transactions on the account and the March bank statement, to follow up on the fact that the $from check #has not been refunded.2/transaction - 1/down payment - debit card2/transaction - 2nd 1/down payment - check #1042/transaction - provisional credit from WF for first? 1/down payment2/transaction - received check from Clay Cooley Mitsubishi for refund of first 1/down payment3/transaction - provisional credit removed from WF since first 1/down payment was received from Clay Cooley MitsubishiI need for Clay Cooley Mitsubishi to stay focused on check #and stop trying to avoid giving a refund, when a refund is due

? Attached is the statement showing the debit card transaction on 2/for $and the check #cashed on 2/for $both from Clay Cooley MitsubishiIn all honesty, since Clay Cooley Mitsubishi? cashed the check after the deal was cancelled, Clay Cooley Mitsubishi? should be responsible for any bank fees that were paid, as well

Mr*** is correct The dealership has indeed reached out and offered an adequate resolution The modifications are to be completed at the dealership on Thursday, November 6, I very much appreciate the attention given to this matter by Mr*** and Mr***

To Whom It May Concern: This email is regarding the claim made by Mr
*** ***Mr*** has made the claim to the Revdex.com that he had
an ongoing issue, and what he claims to be a "lemon" on the purchase of his
Mitsubishi Outlander SportThe Vin number on the
vehicle? in question is ***.? We have attached? the records for all of Mr***'s concerns and his
numerous trips to the dealershipMr*** has in fact had two batteries
replaced which the dealership replaced at no charge to the customer? and at the opinion of our highly
experienced Service Manager and? technicians? is due to the fact that Mr*** was leaving
non-factory accessories? (GPS Unit) ? plugged in when the vehicle was not in operation thus
draining these batteriesAs anyone with even elementary electrical knowledge
will tell you if you leave a device plugged into a battery without any charge it will run down the battery and eventually kill that battery if the battery is? ran down to dead dry multiple timesEventually it kills this battery as they are not designed to be ran dead? and recharged.? Mr*** did not provide our technicians with the information? on the GPS unit on his first visit.? It
is our opinion that this is what was happening with Mr***'s vehicles batteriesIt is
our understanding that once Mr*** stopped draining the batteries with accessories plugged
in, this situation has not reoccurredThis also explains in our records why our
technicians were unable to duplicate Mr***'s situation because our
technicians did not leave accessories plugged into the vehicle for days at a
time without operating the vehicle
In regards to the heated seat concern that Mr*** had, we have and you will see in our records contacted Mitsubishi corporate about
this issueMr***'s concerns on this matter were in the peak heat of the
summer in July when the outside ambient temperature was in excess of
100°Fcording to Mitsubishi engineers and corporate technicians the vehicle
is equipped with an internal safety temperature switch which will not allow the
heated seats to operate when the inside temperature of the vehicle is over 80°
or when the outside temperature is in excess of a certain thresholdAs a
goodwill the dealership replaced the devices that heat the seats on two separate occasions before it was found out that it
was a design and safety issue not an issue with the devices themselves
We feel, and our extensive records have shown
that we have done everything in our power to try to? assist Mr*** and his
concernsIn regards to Mr***s claims that this vehicle might possibly be a "lemon" we feel that this vehicle does not have issues which
continually occur and can be documented and verified without interruptions
from outside sourcesIn all of our experience with Mr***'s vehicle none
of his issues could be repeated or duplicated as they are described by Mr
***We feel we have gone above and beyond in attempting to help Mr***
with these issues before we discovered the underlying causes in the case of the
batteries or safety systems in the case of the heated seats within the vehicle
which caused the two issues Mr*** hasPlease contact us directly should
you have any other questions or concerns in this matter as we? always we do our
best to completely accommodate every guest and leave them with nothing less
then the absolute best buying experience and provide nothing less then 100%
customer satisfaction.Respectfully,*** ***Finance DirectorClay Cooley Mitsubishi

spoke with customer and we are resolving her issue, any questions please feel free to call *** *** at *** *** ***? thanks

To Whom It May Concern:? We have reached out to Mr***, and have come to an agreement to take care of all of his concernsWe mutually agree that if we take care of her concerns about his grill and his roof rack that we will consider this matter closedWe appreciate Mr*** willingness to
work with us in this matter and will do our best to do the work as quickly and professionally as possible.Situations like? Mr*** are a learning and training opportunity for our staff to continually better ourselves? and offer our clients nothing but the best in customer service! As Mr*** says, customer service is not an option, it is a job requirement!!? *** ***General ManagerClay ***? Mitsubshi? ? ?

To Whom It May Concern:We regret this unfortunate experience happened with Mrs*** purchase with usWe strive to provide nothing but the best in customer service to all of Mr*** clients and rest assured the parties responsible for anything less than 100% customer satisfaction will be
dealt withIn regards to the monies due to the lender for Mrs*** we cancelled her products and are attaching a copy of the check sent to SunTrust BankShould they not receive these monies, or if there are any other questions or concerns, please reach out to us directly at *** ? Respectfully:*** ***Clay Cooley Mitsubishi

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.? Regards,
*** ***