Clay Cooley Mitsubishi

To Whom It May Concern: This email is regarding the claim made by Mr.
[redacted]. Mr. [redacted] has made the claim to the Revdex.com that he had
an ongoing issue, and what he claims to be a "lemon" on the purchase of his 2015
Mitsubishi Outlander Sport. The Vin number on the...

vehicle in question is [redacted]. We have attached the records for all of Mr. [redacted]'s concerns and his
numerous trips to the dealership. Mr. [redacted] has in fact had two batteries
replaced which the dealership replaced at no charge to the customer and at the opinion of our highly
experienced Service Manager and technicians is due to the fact that Mr. [redacted] was leaving
non-factory accessories (GPS Unit)  plugged in when the vehicle was not in operation thus
draining these batteries. As anyone with even elementary electrical knowledge
will tell you if you leave a device plugged into a battery without any charge it will run down the battery and eventually kill that battery if the battery is ran down to dead dry multiple times. Eventually it kills this battery as they are not designed to be ran dead and recharged. Mr. [redacted] did not provide our technicians with the information on the GPS unit on his first visit. It
is our opinion that this is what was happening with Mr. [redacted]'s vehicles batteries. It is
our understanding that once Mr. [redacted] stopped draining the batteries with accessories plugged
in, this situation has not reoccurred. This also explains in our records why our
technicians were unable to duplicate Mr. [redacted]'s situation because our
technicians did not leave accessories plugged into the vehicle for days at a
time without operating the vehicle.
In regards to the heated seat concern that Mr. [redacted] had, we have and you will see in our records contacted Mitsubishi corporate about
this issue. Mr. [redacted]'s concerns on this matter were in the peak heat of the
summer in July 2015 when the outside ambient temperature was in excess of
100°F. According to Mitsubishi engineers and corporate technicians the vehicle
is equipped with an internal safety temperature switch which will not allow the
heated seats to operate when the inside temperature of the vehicle is over 80°
or when the outside temperature is in excess of a certain threshold. As a
goodwill the dealership replaced the devices that heat the seats on two separate occasions before it was found out that it
was a design and safety issue not an issue with the devices themselves.
We feel, and our extensive records have shown
that we have done everything in our power to try to assist Mr. [redacted] and his
concerns. In regards to Mr. [redacted]s claims that this vehicle might possibly be a "lemon" we feel that this vehicle does not have issues which
continually occur and can be documented and verified without interruptions
from outside sources. In all of our experience with Mr. [redacted]'s vehicle none
of his issues could be repeated or duplicated as they are described by Mr.
[redacted]. We feel we have gone above and beyond in attempting to help Mr. [redacted]
with these issues before we discovered the underlying causes in the case of the
batteries or safety systems in the case of the heated seats within the vehicle
which caused the two issues Mr. [redacted] has. Please contact us directly should
you have any other questions or concerns in this matter as we always we do our
best to completely accommodate every guest and leave them with nothing less
then the absolute best buying experience and provide nothing less then 100%
customer satisfaction.Respectfully,[redacted]Finance DirectorClay Cooley Mitsubishi

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.
I don't understand the business's answer, they don't know what I am asking for--how about the money owed to me and a little honesty in responding. For two weeks I have been told the "check" has been signed and in the mail. Last response from them was "the check is in my hand and will be sent overnight to your address with tracking information" Did not receive the check or any tracking information. They act like they can't afford to pay what is owed to me. This has gone on with the false statements and lies for over 2 months--just ridiculous how they treat customers after the sale.  Regards,[redacted]

I told the service department people every time I was in their shop that I had a GPS stolen.  Nobody cared, since there is a notice stating that they are not responsible hanging in their service department.  As for the replacement batteries "in good faith", BALONEY!  The batteries were both dead and under warranty.  Clay Cooley Auto Company does nothing in good faith.  I saw the bill they sent to Mitsubishi for their good faith jesture.  They cannot get their stories straight and I am here to tell them what liars and dishonest people they are.They are bad people.[redacted]
Regards,
[redacted]

I have spoken to our accounting office, and they have no record of the check for 02/08 ever clearing our bank. Please provide to us from Wells Fargo proof of both checks clearing so that we may investigate further into this matter. Thank you in advance for your help to close this matter.

To Whom It May Concern:We here at Clay Cooley Mitsubishi have reached out to Mr. and Mrs. [redacted]. We have explained to them that we are required to provide Mitsubishi Motors North America with documentation regarding the regularly scheduled maintenance on the vehicle in question in order to honor...

any engine warranty claim. We are still awaiting legal documentation from Mr. and Mrs. [redacted] to proceed in presenting this information with Mitsubishi Corporate regarding the engine problem in question. Without this documentation Mitsubishi Motors North America corporate representative came out himself. Mr. [redacted] of Mitsubishi inspected the engine personally and the following was found. There was oil sludge buildup on the cam cover gasket and head that was diagnosed as a lack of proper maintenance by the owner. At the time of this inspection the customer was unable to produce any receipts or regularly scheduled maintenance for Mitsubishi motors corporate. Therefore the claim was denied. This sludge and build up is the reason for the burning of oil and the vehicle continuing to lose oil not due to a leak but because of internal mechanical failure due to the sludge and build up. Once again we are awaiting Mr. Mrs. [redacted] to provide us with the necessary documentation to re-present to Mitsubishi Motors corporate an additional claim for warranty repairs. Unfortunately at the time of purchase Mr. Mrs. [redacted] declined any additional warranties or coverages on the vehicle that would go above and beyond what manufacture warranty is willing to cover. So the manufacturer warranty is the only coverage available on the vehicle in question. Please contact me with any questions or concerns directly at ###-###-####. Respectfully: [redacted]Finance DirectorClay Cooley Mitsubishi

Please contact the General Manager, [redacted] at [redacted] and he will help you with your issue on your new vehicle.