Clay Cooley Mitsubishi

I was quite shocked to hear Mr*** had made up a story about my GPS I do happen to own a GPS, which I bought after my first one was stolen at Clay Cooley's shop I use my GPS whenever I drive into an unfamiliar part of town, which may be about once a week or less I am very conscious to unplug my GPS and put it away to get rid of the wire clutter every time I use it.Mr*** doesn't address the fact that his shop was unable to diagnose a dead battery while I was even standing there watching His highly trained technician knew nothing about the heated seats being controlled by a cabin thermostat, quite different from my previous GM and Chrysler vehicles It took two trips to the shop before he called Mitsubishi and learned how heated seats work on this brand vehicle.Mr*** can't explain why I was told not to bring my car back to his location by one of his own employees who claimed Mitsubishi told him to call Mitsubishi says that definitely does NOT happen.Mr*** had to take over my purchase of this vehicle after his salesman was so incompetent, told me the advertised price was invalid, even told me features about the vehicle that don't exist.Bottom line is that Clay Cooley dealers are incompetent from the sales to the service with no apparent exception The manufacturer allows an incredible warranty which is totally worthless if they don't have a dealer chain which is capable of maintaining that warranty I can attest that I have a network of friends who ask me all the time if my car is still running because they know Clay Cooley has been so incompetent My pastor liked the car and was planning to buy oneHe has changed his mind Word gets around when your company exhibits such a lack of customer service
Regards,
*** ***

To Whom It May Concern: We have researched this matter, and a check for the funds in question was overnighted last weekMr*** did receive this overnight package todayWhen asked if there was anything else we could do for the client, the client advised us that they considered this matter closedThank you for your help in this matter, and if we can be of further assistance please do net hesitate to contact us
** *** ***COO Clay Cooley Automotive Group

To Whom It May Concern:This message is in regards to the concerns that were expressed by Mr*** ***We regret if any erroneous information was given to him by his sales representativeWhile we do have multiple approvals for Mr*** the amount that he is requesting was deemed by our
lenders to be excessive in regards to his credit historyMr* ***'s highest and only auto loan is for $17,745, and the amount Mr* *** was requesting was $38,We do have approvals for Mr*** however they are not for the amount he is requestingThis is the reason his salesperson was asking for additional down payment in order to get him into the truck he was attempting to purchaseWe regret that his salesperson told him information about his approval status that was incorrectWe have addressed the salesperson and instructed her that only our finance department is able to review the details of approvals with our customersIt is unfortunate that Mr* *** was instructed to put insurance on the truck he was attempting to purchase, however he may at his discretion cancel that policy and get a refund for the policy, that should be a majority of his moneyWe have worked tirelessly on Mr* ***'s loan and regret that we were unable to get him into the truckWe do have approvals for him however and will be happy to work with him to get him into another vehicleWe do appreciate Mr* ***'s concerns and have addressed the salesperson in question about her actions and misleading any customerWe appreciate Mr* ***'s business in the past and would be happy to do anything we can to earn his future and continued businessRespectfully;*** ***Clay Cooley Mitsubishi

The attached transactions only cover February, and not the state March 3rd removal of provisional creditPlease attach this statement as well so we can verify funds were not dispersed and then removedThank you for your continued assistance in resolving this matter

We aren't sure what the customer is asking us to do???? What resolution are they looking for?

this issue is taking care off, customer finalized deal at one of our sister store, thanks

I was quite shocked to hear Mr*** had made up a story about my GPS I do happen to own a GPS, which I bought after my first one was stolen at Clay Cooley's shop I use my GPS whenever I drive into an unfamiliar part of town, which may be about once a week or less I am very conscious to unplug my GPS and put it away to get rid of the wire clutter every time I use it.Mr*** doesn't address the fact that his shop was unable to diagnose a dead battery while I was even standing there watching His highly trained technician knew nothing about the heated seats being controlled by a cabin thermostat, quite different from my previous GM and Chrysler vehicles It took two trips to the shop before he called Mitsubishi and learned how heated seats work on this brand vehicle.Mr*** can't explain why I was told not to bring my car back to his location by one of his own employees who claimed Mitsubishi told him to call Mitsubishi says that definitely does NOT happen.Mr*** had to take over my purchase of this vehicle after his salesman was so incompetent, told me the advertised price was invalid, even told me features about the vehicle that don't exist.Bottom line is that Clay Cooley dealers are incompetent from the sales to the service with no apparent exception The manufacturer allows an incredible warranty which is totally worthless if they don't have a dealer chain which is capable of maintaining that warranty I can attest that I have a network of friends who ask me all the time if my car is still running because they know Clay Cooley has been so incompetent My pastor liked the car and was planning to buy oneHe has changed his mind Word gets around when your company exhibits such a lack of customer service
Regards,
*** ***

*** ***Please accept our apologies for the problems you have encounteredOn paying your vehicle off we always request a day payoff on trades to make sure that we have all required documents requiredIn our office we were not aware of the payment due and we will always make those a
priorityJust a simple miscommunication and I would like to apologize for thatIf you would like us to contact the lienholder on your behalf we would be more than happy to help you with this.I believe you have been working with *** and have received the cancellation refund in question.It also my understanding that your plates have been processed and are at the Mitsubishi dealership in Arlington Once again please accept our apologies for the issues and lack of responseIf you have questions or additional concerns please let me know.*** ***

The protection we offer at the time *** *** came in is in fact already refunded to the finance company wich is Capital One auto Finance, if you have any questions please feel free to call *** *** at *** *** ***, thanks

The protection we offer at the time *** *** came in is in fact already refunded to the finance company wich is Capital One auto Finance, if you have any questions please feel free to call *** *** at *** *** ***, thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern, I *** *** called the customer and came up with a solution for her problem, please feel free to call me back at *** *** *** for any questions, thanks.

To Whom It May Concern:This message is in regards to the concerns that were expressed by Mr*** ***We regret if any erroneous information was given to him by his sales representativeWhile we do have multiple approvals for Mr*** the amount that he is requesting was deemed by our
lenders to be excessive in regards to his credit historyMr* ***'s highest and only auto loan is for $17,745, and the amount Mr* *** was requesting was $38,We do have approvals for Mr*** however they are not for the amount he is requestingThis is the reason his salesperson was asking for additional down payment in order to get him into the truck he was attempting to purchaseWe regret that his salesperson told him information about his approval status that was incorrectWe have addressed the salesperson and instructed her that only our finance department is able to review the details of approvals with our customersIt is unfortunate that Mr* *** was instructed to put insurance on the truck he was attempting to purchase, however he may at his discretion cancel that policy and get a refund for the policy, that should be a majority of his moneyWe have worked tirelessly on Mr* ***'s loan and regret that we were unable to get him into the truckWe do have approvals for him however and will be happy to work with him to get him into another vehicleWe do appreciate Mr* ***'s concerns and have addressed the salesperson in question about her actions and misleading any customerWe appreciate Mr* ***'s business in the past and would be happy to do anything we can to earn his future and continued businessRespectfully;*** ***Clay Cooley Mitsubishi

To Whom It May Concern: We have reached out to Mrs*** about the issues she experienced during the purchase of her new vehicleWe have made arrangements to get the customer their second set of keys and her owner's paperwork and documents as wellWe discussed the remote start with Mrs***
during the sales process and before taking final delivery of the vehicle and explained to her that the addition of remote start had to be wired into the vehicle using aftermarket parts and because of this could possibly void the manufacturers warrantyMrs*** relayed to us that she wishes this was made clear to her earlier in the process of her purchaseWe have instructed our staff and provided them with coaching about this matter. We appreciate Mrs*** business and regret being to provide anything but the utmost in customer experience and the best buying experience.Respectfully:*** ***Clay Cooley Mitsubishi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11535334, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.We were able to provide proof of the oil changes performed on our Mitsubishi from September to the present, as well as two oil changes performed at the Clay Cooley Mitsubishi Service Department in 2014. It is our belief that Clay Cooley is responsible for the repair of our vehicle because they did not repair the engine when they saw the issue in December 2015. We find it difficult to understand how a Service Manager could hand a car back to my husband and tell him they were unable to determine the issue and to continue driving the car and change the oil in 3,milesThere was no resolution at that time and we believe had Clay Cooley addressed the problem at that time we would not be in the position we are in now.The resolution we are asking for is that Clay Cooley would address this issue by responding in an ethical business manner and repair the engine, at no cost to us
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Continuation of claim# ***On 1/26/16, attempted to purchase vehicle with a $down payment, divided on checks of $each, dated for 1/and 2/On 2/6, was informed the deal did not go through the bank so needed to bring vehicle backInformed dealership on 2/and 2/8, since deal is not done, do not cash the 2nd deposit check of $and to refund the initial $depositDealership refunded the initial $but claim that they did not cash the check for the other half of the depositPer Wells Fargo bank, check #was paid on 2/to Clay Cooley MitsubishiMultiple times we have contacted the dealership and asked to speak to someone in Finance and every time it is a voicemail and no one has returned the calls and it has been almost days since the check was cashed by the dealership.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Just refund the $down payment that was cashed on 2/8/

To Whom It May Concern: We have researched this matter, and a check for the funds in question was overnighted last weekMr*** did receive this overnight package todayWhen asked if there was anything else we could do for the client, the client advised us that they considered this matter closedThank you for your help in this matter, and if we can be of further assistance please do net hesitate to contact us
** *** ***COO Clay Cooley Automotive Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below
1) The customer service is terribleThey answer the phone and send you to someone that does not pick up or if you leave a message will not return your callsI spoke with a manager (I assume) because he would not give me his name, who told me he would call me back within the hour, that was weeks agoI was never told eight weeks, but was told 30/daysI do not feel it is my problem that the business had some changes, I think the customer should come first and this issue should have be resolved more professionallyRegards,*** ***

To Whom It May Concern:Attached is the statements my accounting office received regarding the down payments for the deal in questionMy accounting office has noted these statements circling two debits for $one on 02/02/a card purchase, and another on 02/08/for check #While there are two debits, my accounting office has noted that there are also two credits for exactly $eachThe first is credited on 02/09/and is a provisional card refund credit for which there is no cancelation or debit afterThe second is an online transfer from Clay Cooley business dated 02/16/2016.When you total all four transactions they leave you with a balance of zero ($0.00) in regards to the business dealings between Clay Cooley Mitsubishi Arlington and MrsCarterPerhaps this was an accounting error on MrsCarter's part, but her own bank statements reflect that there is no money owed to her by this organization.

To whom it may concern, I *** *** called the customer and came up with a solution for her problem, please feel free to call me back at *** *** *** for any questions, thanks