*** *** contacted the Revdex.com regarding a bill she received from Ethical
ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountIt has been determined that *** *** agreed to an introductory fixed rate for three billing cycles with a variable rate thereafter and has been billed accordingly. As a sign of good faith, Ethical Electric will issue the customer a good will credit for her accountA supervisor with Ethical Electric spoke with *** *** on November 12, and notified her of the credit. Additionally, we have adjusted the customer's rate for her remaining time on service with Ethical Electric to match the current rate of her UtilityWe believe the customer is satisfied with this resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Ethical Electric continues to misrepresent and over-charge unsuspecting clients after monthsI believe that if they disclose their regular rates which they will charge after months, or if they notify clients that their rates are increasing by 80+ percent, they will not get any businessI believe that they know that fact and do not disclose in order to fool clients into highly inflated ratesThousands are victims and Ethical Electric is making millions off of the scam.
Regards,
*** ***
*** *** contacted the RevDex.com regarding her
account with Ethical ElectricUpon receipt of her complaint with the RevDex.com a supervisor reviewed the customer's accountAt the time of
enrollment, *** *** agreed to an introductory fixed rate of cents per
kWh for three billing cycles with a variable rate thereafter and was billed in
accordance to her agreement. As a gesture of good faith, Ethical Electric
will issue the customer a goodwill credit for all bills issued at a variable
rate. A supervisor with Ethical Electric spoke with *** *** on
February 18, and informed her of the credit. We believe the customer
is satisfied with this resolution
*** *** contacted the Revdex.com as he was concerned with a change in his most recent billUpon receipt of *** ***'s complaint, a supervisor researched the
customer's account to ensure he was charged the correct rateAt the time of enrollment, *** *** agreed to a variable rate plan with a 3-month introductory rate with Ethical ElectricIt has been determined that the customer has been billed correctly as per his agreement with Ethical ElectricHowever, as a sign of good faith, we will provide *** *** a creditOn May 23, a representative with Ethical Electric called and spoke with *** to notify her that she'd receive a credit in the form of a checkWe feel **and *** are satisfied with the resolution
*** *** contacted the Revdex.com as he was concerned with a change in his most recent billUpon receipt of *** ***’s complaint with the RevDex.com, a supervisor researched *** ***’s account to ensure he was charged the correct rateAt the time of enrollment, *** *** agreed to a month to month variable rate with Ethical ElectricIt has been determined that *** *** has been billed correctly as per his agreement with Ethical Electric However, as a gesture of good will we will provide *** *** with a refund*** *** spoke with a Member Services Representative with Ethical Electric on March 28, who notified him of the refundWe believe *** *** is satisfied with the resolution
*** *** contacted the Revdex.com alleging her account was enrolled for electric supply service with Ethical Electric without her authorizationUpon receipt of the customer's complaint, a
supervisor reviewed the customer's account and spoke directly with *** ***. We discussed with *** *** that, based on information provided by her, it was our understanding that she had intended to sign up for service with Ethical Electric. However, *** *** expressed that she had intended only to obtain additional information and did not intend to sign up for service at that time As a sign of good faith, Ethical Electric has cancelled service to *** ***'s account and will issue the customer a goodwill creditThe goodwill credit reflects the total amount charged by Ethical Electric, for electric supply, for all billed periods. We believe this brings this matter to a mutually satisfactory conclusion and sincerely hope that *** *** considers Ethical Electric for electric supply in the future
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The response provided by the business is included below and has a statement that I do not agree withThe statement that it was Ethical Electrics understanding that I had intended to sign up for service is not accurateWhen I spoke to the representative, he was clear that a follow up phone call would be held so we could discuss the potential for switching in more detailI did not provide any information that Ethical had the understanding that I intended to sign upWith the exception of this incorrect part of the statement from Ethical Electric I am happy with and accept the resolutionResponse from Ethical Electric:
*** *** contacted the Revdex.com alleging her account was enrolled for electric supply service with Ethical Electric without her authorizationUpon receipt of the customer's complaint, a supervisor reviewed the customer's account and spoke directly with *** ***. We discussed with *** *** that, based on information provided by her, it was our understanding that she had intended to sign up for service with Ethical Electric. However, *** *** expressed that she had intended only to obtain additional information and did not intend to sign up for service at that time As a sign of good faith, Ethical Electric has cancelled service to *** ***'s account and will issue the customer a goodwill creditThe goodwill credit reflects the total amount charged by Ethical Electric, for electric supply, for all billed periods. We believe this brings this matter to a mutually satisfactory conclusion and sincerely hope that *** *** considers Ethical Electric for electric supply in the future
Regards,
*** ***
first of all, The Ethical electric was not intend to make a satisfactory move to the complaintThe compamy representative had offered a small amount of money to compensate me as a friendly offer but not admit its wrong doingThe representative claimed the offer is "half of the bill amount it had billed me"The actual amount they offered was less than a quarter of bill Amount and the representative refused to offer me how they culculated the amountI am attaching a spread sheet so you can clearly see why I filed the complaint and how the ethical electric, Incripped off their customersI also did not receive any further call from Ethical Electric for finakl settlemantThey had lied in their message to Revdex.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
*** *** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a
supervisor reviewed the customer's account*** *** agreed to an introductory fixed rate for three billing cycles with a variable rate thereafter. It has been determined that the customer was billed according to the agreement made upon enrollmentAs a sign of good faith, Ethical Electric will issue the customer a good will credit for her accountA supervisor with Ethical Electric called and left a message with the customer regarding her account on September 18, Ethical Electric will work with the customer to determine a satisfactory resolutionAdditionally, we have adjusted the customer's rate for her remaining time on service with Ethical Electric to match the current rate of her Utility
*** *** contacted the Revdex.com regarding his account with Ethical ElectricUpon receipt of his complaint with the Revdex.com a supervisor
reviewed the customer's accountAt the time of enrollment, *** *** agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to his agreement. As a gesture of good faith, Ethical Electric offered the customer a goodwill credit for their their bill issued in January of 2015. A supervisor with Ethical Electric will reach out to *** *** to offer the customer a refund for all bills issued while on service with Ethical ElectricThis credit would effectively adjust the customer's rate back to the rate charged by the Utility at the time the bill was issued for all service periods in question. We believe this will be a satisfactory resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending that I receive the refund they promised over the phoneThanks
Regards,
*** ***
I switched electric service from met Ed to ethical electric back in November, They promised me that my electric rates would be discounted for the first month and would vary with the industry standard afterwardHowever, the rates rose significantly more than the industry standard They increased my rate from $in November of to $on March 1per kilowatt hour.I feel betrayed and mislead and out of a lot of cash for the months that my rates were increased so substantially (in December, in January and the beginning of March, and at the end of MarchI have since gone back to paying with energy plus as of April so I know this is the industry standard and ethical electric was charging me a rate significantly higher than the industry standardThat being said, my bigger concern is that after I switched electric services away from ethical electric, they started calling me about times per day at all hours of the business day Monday through FridayI finally answered one of their calls, told them how frequently I had been receiving calls and asked them to stop calling and to put me on such a listi have continued to receive about calls per day and it has become harassing and disruptive to my dayI finally picked up again and harshly told the woman from ethical to stop calling meShe said that this was the first time she called meObviously, whatever distribution retention service they use does not comminicate with one another as this woman had no idea I had made a request and no idea at the number of times I was receiving phone callsThis needs to to stopIf it continues, I will get a lawyer, show them my phone with all of the data of incoming phone calls and seek council
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: as I did only want the difference in what Ethical Electric owed me they fraudulently obtained my supposed Voice verificationI am attaching recordingthat is from *** *** the company I had signed up with to be my distributorI never did the verification process with Ethical ElectricThey some how got a hold of my verification from *** *** and edited it to their processPlease listen to how my name and address is saidthere is an "umm" before I say my nameI want nothing else from this company but it should be known that they are frauds
Please make sure this is reviewed and taken care of.
Regards,
*** ***
*** *** **. contacted the Revdex.com regarding his account with Ethical
ElectricUpon receipt of his complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, *** *** **agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to his agreement. As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for their their bill issued in February of 2015. A supervisor with Ethical Electric spoke with the *** *** **. on February 10, and informed him of the credit. We believe the customer is satisfied with this resolution
*** *** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her
complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreementOn January 31, 2015, *** *** requested the cancellation of her account with Ethical Electric by way of emailOn February 2, 2015, a representative with Ethical Electric sent an email to the customer confirming that her cancellation request had been processed. The customer's utility set an effective date of February 9, for the cancellation As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for her four most recent bills issued by Ethical Electric. On April 1, 2015, a supervisor with Ethical Electric reached out to the customer by way of email to notify *** *** of the credit. We believe the customer is satisfied with this resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I will not accept the response until the final refund is received and clears my bank account and the requested document is received and reviewed properly
Thank you.
Regards,
*** ***
Mr*** feels that he is due a full refund for all bills issued by Ethical Electric as he was not the authorizing party that enrolled his account for services with Ethical ElectricWith respect to the enrollment of Mr*** electric account, Ethical Electric is in compliance with the rules and regulations required for the enrollment of an account in the State of Pennsylvania. As part of the third party verification process required for a telephone enrollment, Mrs*** confirmed that she was authorized to make decisions on the account and agreed to change her electric supply service to Ethical ElectricAs a result of the sales call, the customer's account was enrolled for services with Ethical Electric effective February 14, Terms and conditions were sent to the customer on January 17, notifying Mr*** of the agreement made over the phone. The Terms and Conditions were mailed to the service address where Mr*** is currently receiving his utility bills. Additionally, Mr*** would have been notified by his Utility that a request to change suppliers was made for his account. Mr*** received eleven (11) bills which indicated that Ethical Electric was his current supplierAs a result of Mr*** complaint with the Revdex.com, Ethical Electric offered the customer a goodwill credit in the amount of $This credit would effectively adjust all bills invoiced at a rate which was above the Utility's rate at the time of issuance, to a rate which is halfway back to the Utility's rate for the service periods in question. However the customer did not find this resolution to be satisfactory. We apologize that Mr*** was not satisfied with his experience with our company. Ethical Electric believes it has made reasonable efforts to achieve a mutually satisfactory outcome to Mr*** complaint and our offer of a goodwill credit of $will remain available at any time should Mr*** choose to accept it
*** *** contacted the Revdex.com as he was concerned with a change in his most recent billUpon receipt of *** *** complaint with the Revdex.com, a
supervisor researched *** *** account to ensure he was charged the correct rate for his February billAs per his agreement, *** *** was billed accordingly. However, as a gesture of good will we will provide *** *** with a refundOn March 31, a supervisor called *** *** to notify him of the refund
Mr*** contacted the Revdex.com alleging his account was enrolled for electric supply service with Ethical
Electric without his authorization. Upon receipt of the customer's complaint, a supervisor researched Mr. ***'s accountIt has been determined that his account was enrolled as a result of a completed sales call that occurred on January 16, with Ms***Mr*** has been receiving electric supply service with Ethical Electric since February 14, and was billed accordinglyAs per the customer's request, Mr*** account with Ethical Electric was canceled effective December 31, As of current Ethical Electric has made numerous attempts to contact the customer to discuss their concerns, however at this time we have not been able to reach the ***We will continue to work with the customer to bring this matter to a close
*** *** contacted the Revdex.com regarding his account with Ethical Electric
Upon receipt of his complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, *** *** agreed to an introductory fixed rate for three billing cycles with a variable rate thereafter. It has been determined that a billing error occurred on the customer's third billAs such, we are issuing the customer a refund. As a gesture of good faith, Ethical Electric will issue the customer an additional good will credit for any inconvenience we may have caused. A supervisor with Ethical Electric spoke with the *** *** on December 30, and informed him of the creditWe believe the customer is satisfied with this resolution
*** *** contacted the Revdex.com regarding a bill she received from Ethical
ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountIt has been determined that *** *** agreed to an introductory fixed rate for three billing cycles with a variable rate thereafter and has been billed accordingly. As a sign of good faith, Ethical Electric will issue the customer a good will credit for her accountA supervisor with Ethical Electric spoke with *** *** on November 12, and notified her of the credit. Additionally, we have adjusted the customer's rate for her remaining time on service with Ethical Electric to match the current rate of her UtilityWe believe the customer is satisfied with this resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Ethical Electric continues to misrepresent and over-charge unsuspecting clients after monthsI believe that if they disclose their regular rates which they will charge after months, or if they notify clients that their rates are increasing by 80+ percent, they will not get any businessI believe that they know that fact and do not disclose in order to fool clients into highly inflated ratesThousands are victims and Ethical Electric is making millions off of the scam.
Regards,
*** ***
*** *** contacted the RevDex.com regarding her
account with Ethical ElectricUpon receipt of her complaint with the RevDex.com a supervisor reviewed the customer's accountAt the time of
enrollment, *** *** agreed to an introductory fixed rate of cents per
kWh for three billing cycles with a variable rate thereafter and was billed in
accordance to her agreement. As a gesture of good faith, Ethical Electric
will issue the customer a goodwill credit for all bills issued at a variable
rate. A supervisor with Ethical Electric spoke with *** *** on
February 18, and informed her of the credit. We believe the customer
is satisfied with this resolution
*** *** contacted the Revdex.com as he was concerned with a change in his most recent billUpon receipt of *** ***'s complaint, a supervisor researched the
customer's account to ensure he was charged the correct rateAt the time of enrollment, *** *** agreed to a variable rate plan with a 3-month introductory rate with Ethical ElectricIt has been determined that the customer has been billed correctly as per his agreement with Ethical ElectricHowever, as a sign of good faith, we will provide *** *** a creditOn May 23, a representative with Ethical Electric called and spoke with *** to notify her that she'd receive a credit in the form of a checkWe feel **and *** are satisfied with the resolution
*** *** contacted the Revdex.com as he was concerned with a change in his most recent billUpon receipt of *** ***’s complaint with the RevDex.com, a supervisor researched *** ***’s account to ensure he was charged the correct rateAt the time of enrollment, *** *** agreed to a month to month variable rate with Ethical ElectricIt has been determined that *** *** has been billed correctly as per his agreement with Ethical Electric However, as a gesture of good will we will provide *** *** with a refund*** *** spoke with a Member Services Representative with Ethical Electric on March 28, who notified him of the refundWe believe *** *** is satisfied with the resolution
*** *** contacted the Revdex.com alleging her account was enrolled for electric supply service with Ethical Electric without her authorizationUpon receipt of the customer's complaint, a
supervisor reviewed the customer's account and spoke directly with *** ***. We discussed with *** *** that, based on information provided by her, it was our understanding that she had intended to sign up for service with Ethical Electric. However, *** *** expressed that she had intended only to obtain additional information and did not intend to sign up for service at that time As a sign of good faith, Ethical Electric has cancelled service to *** ***'s account and will issue the customer a goodwill creditThe goodwill credit reflects the total amount charged by Ethical Electric, for electric supply, for all billed periods. We believe this brings this matter to a mutually satisfactory conclusion and sincerely hope that *** *** considers Ethical Electric for electric supply in the future
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The response provided by the business is included below and has a statement that I do not agree withThe statement that it was Ethical Electrics understanding that I had intended to sign up for service is not accurateWhen I spoke to the representative, he was clear that a follow up phone call would be held so we could discuss the potential for switching in more detailI did not provide any information that Ethical had the understanding that I intended to sign upWith the exception of this incorrect part of the statement from Ethical Electric I am happy with and accept the resolutionResponse from Ethical Electric:
*** *** contacted the Revdex.com alleging her account was enrolled for electric supply service with Ethical Electric without her authorizationUpon receipt of the customer's complaint, a supervisor reviewed the customer's account and spoke directly with *** ***. We discussed with *** *** that, based on information provided by her, it was our understanding that she had intended to sign up for service with Ethical Electric. However, *** *** expressed that she had intended only to obtain additional information and did not intend to sign up for service at that time As a sign of good faith, Ethical Electric has cancelled service to *** ***'s account and will issue the customer a goodwill creditThe goodwill credit reflects the total amount charged by Ethical Electric, for electric supply, for all billed periods. We believe this brings this matter to a mutually satisfactory conclusion and sincerely hope that *** *** considers Ethical Electric for electric supply in the future
Regards,
*** ***
first of all, The Ethical electric was not intend to make a satisfactory move to the complaintThe compamy representative had offered a small amount of money to compensate me as a friendly offer but not admit its wrong doingThe representative claimed the offer is "half of the bill amount it had billed me"The actual amount they offered was less than a quarter of bill Amount and the representative refused to offer me how they culculated the amountI am attaching a spread sheet so you can clearly see why I filed the complaint and how the ethical electric, Incripped off their customersI also did not receive any further call from Ethical Electric for finakl settlemantThey had lied in their message to Revdex.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
*** *** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a
supervisor reviewed the customer's account*** *** agreed to an introductory fixed rate for three billing cycles with a variable rate thereafter. It has been determined that the customer was billed according to the agreement made upon enrollmentAs a sign of good faith, Ethical Electric will issue the customer a good will credit for her accountA supervisor with Ethical Electric called and left a message with the customer regarding her account on September 18, Ethical Electric will work with the customer to determine a satisfactory resolutionAdditionally, we have adjusted the customer's rate for her remaining time on service with Ethical Electric to match the current rate of her Utility
*** *** contacted the Revdex.com regarding his account with Ethical ElectricUpon receipt of his complaint with the Revdex.com a supervisor
reviewed the customer's accountAt the time of enrollment, *** *** agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to his agreement. As a gesture of good faith, Ethical Electric offered the customer a goodwill credit for their their bill issued in January of 2015. A supervisor with Ethical Electric will reach out to *** *** to offer the customer a refund for all bills issued while on service with Ethical ElectricThis credit would effectively adjust the customer's rate back to the rate charged by the Utility at the time the bill was issued for all service periods in question. We believe this will be a satisfactory resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending that I receive the refund they promised over the phoneThanks
Regards,
*** ***
I switched electric service from met Ed to ethical electric back in November, They promised me that my electric rates would be discounted for the first month and would vary with the industry standard afterwardHowever, the rates rose significantly more than the industry standard They increased my rate from $in November of to $on March 1per kilowatt hour.I feel betrayed and mislead and out of a lot of cash for the months that my rates were increased so substantially (in December, in January and the beginning of March, and at the end of MarchI have since gone back to paying with energy plus as of April so I know this is the industry standard and ethical electric was charging me a rate significantly higher than the industry standardThat being said, my bigger concern is that after I switched electric services away from ethical electric, they started calling me about times per day at all hours of the business day Monday through FridayI finally answered one of their calls, told them how frequently I had been receiving calls and asked them to stop calling and to put me on such a listi have continued to receive about calls per day and it has become harassing and disruptive to my dayI finally picked up again and harshly told the woman from ethical to stop calling meShe said that this was the first time she called meObviously, whatever distribution retention service they use does not comminicate with one another as this woman had no idea I had made a request and no idea at the number of times I was receiving phone callsThis needs to to stopIf it continues, I will get a lawyer, show them my phone with all of the data of incoming phone calls and seek council
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: as I did only want the difference in what Ethical Electric owed me they fraudulently obtained my supposed Voice verificationI am attaching recordingthat is from *** *** the company I had signed up with to be my distributorI never did the verification process with Ethical ElectricThey some how got a hold of my verification from *** *** and edited it to their processPlease listen to how my name and address is saidthere is an "umm" before I say my nameI want nothing else from this company but it should be known that they are frauds
Please make sure this is reviewed and taken care of.
Regards,
*** ***
*** *** **. contacted the Revdex.com regarding his account with Ethical
ElectricUpon receipt of his complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, *** *** **agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to his agreement. As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for their their bill issued in February of 2015. A supervisor with Ethical Electric spoke with the *** *** **. on February 10, and informed him of the credit. We believe the customer is satisfied with this resolution
*** *** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her
complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreementOn January 31, 2015, *** *** requested the cancellation of her account with Ethical Electric by way of emailOn February 2, 2015, a representative with Ethical Electric sent an email to the customer confirming that her cancellation request had been processed. The customer's utility set an effective date of February 9, for the cancellation As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for her four most recent bills issued by Ethical Electric. On April 1, 2015, a supervisor with Ethical Electric reached out to the customer by way of email to notify *** *** of the credit. We believe the customer is satisfied with this resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I will not accept the response until the final refund is received and clears my bank account and the requested document is received and reviewed properly
Thank you.
Regards,
*** ***
Mr*** feels that he is due a full refund for all bills issued by Ethical Electric as he was not the authorizing party that enrolled his account for services with Ethical ElectricWith respect to the enrollment of Mr*** electric account, Ethical Electric is in compliance with the rules and regulations required for the enrollment of an account in the State of Pennsylvania. As part of the third party verification process required for a telephone enrollment, Mrs*** confirmed that she was authorized to make decisions on the account and agreed to change her electric supply service to Ethical ElectricAs a result of the sales call, the customer's account was enrolled for services with Ethical Electric effective February 14, Terms and conditions were sent to the customer on January 17, notifying Mr*** of the agreement made over the phone. The Terms and Conditions were mailed to the service address where Mr*** is currently receiving his utility bills. Additionally, Mr*** would have been notified by his Utility that a request to change suppliers was made for his account. Mr*** received eleven (11) bills which indicated that Ethical Electric was his current supplierAs a result of Mr*** complaint with the Revdex.com, Ethical Electric offered the customer a goodwill credit in the amount of $This credit would effectively adjust all bills invoiced at a rate which was above the Utility's rate at the time of issuance, to a rate which is halfway back to the Utility's rate for the service periods in question. However the customer did not find this resolution to be satisfactory. We apologize that Mr*** was not satisfied with his experience with our company. Ethical Electric believes it has made reasonable efforts to achieve a mutually satisfactory outcome to Mr*** complaint and our offer of a goodwill credit of $will remain available at any time should Mr*** choose to accept it
*** *** contacted the Revdex.com as he was concerned with a change in his most recent billUpon receipt of *** *** complaint with the Revdex.com, a
supervisor researched *** *** account to ensure he was charged the correct rate for his February billAs per his agreement, *** *** was billed accordingly. However, as a gesture of good will we will provide *** *** with a refundOn March 31, a supervisor called *** *** to notify him of the refund
Mr*** contacted the Revdex.com alleging his account was enrolled for electric supply service with Ethical
Electric without his authorization. Upon receipt of the customer's complaint, a supervisor researched Mr. ***'s accountIt has been determined that his account was enrolled as a result of a completed sales call that occurred on January 16, with Ms***Mr*** has been receiving electric supply service with Ethical Electric since February 14, and was billed accordinglyAs per the customer's request, Mr*** account with Ethical Electric was canceled effective December 31, As of current Ethical Electric has made numerous attempts to contact the customer to discuss their concerns, however at this time we have not been able to reach the ***We will continue to work with the customer to bring this matter to a close
*** *** contacted the Revdex.com regarding his account with Ethical Electric
Upon receipt of his complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, *** *** agreed to an introductory fixed rate for three billing cycles with a variable rate thereafter. It has been determined that a billing error occurred on the customer's third billAs such, we are issuing the customer a refund. As a gesture of good faith, Ethical Electric will issue the customer an additional good will credit for any inconvenience we may have caused. A supervisor with Ethical Electric spoke with the *** *** on December 30, and informed him of the creditWe believe the customer is satisfied with this resolution