*** *** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per
kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement.As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for the customer’s bills issued between February and April The credit is based upon the initial agreed upon rate and will be sent to *** *** in the form of a checkOn April 29, 2015, a supervisor with Ethical Electric spoke with *** *** regarding the credit. We believe the customer is satisfied with this resolution
Roman">*** contacted
the Revdex.com as he was concerned with a change in his most recent
billUpon receipt of ***’s complaint, a supervisor researched **
***’s account to ensure he was charged the correct rateAt the time of
enrollment, *** agreed to a month to month variable rate with Ethical Electric
It has been determined that *** has been billed correctly as per his
agreement with Ethical ElectricHowever, as a sign of good faith, we will
provide *** a refundOn May 5, a representative with Ethical
Electric called and spoke with *** to notify him of the refundWe feel
*** is satisfied with the resolution
*** *** contacted the Revdex.com requesting to be removed from Ethical Electric’s contact listsAdditionally *** *** stated in her complaint that she was receiving
calls for services provided by Ethical Electric, however she does not reside in our service territoryEthical Electric will look into *** ***’s concerns and remove her from our contact listsOn April 29, a supervisor with Ethical Electric attempted to contact *** *** by way of phone regarding her complaint, however we were unable to speak with *** ***Should *** *** contact Ethical Electric we would be happy to answer any questions she might have regarding this matter
*** *** contacted the RevDex.com requesting to be removed from Ethical Electric’s contact lists. Ethical Electric has removed the complainant's contact information from our contact listsWe ask that *** *** allow up to days for this change to take effectA letter will be sent to the address provided in the complaint to notify the complainant of this resolution
On February 17, *** spoke with a representative
in our Member Services Department who processed his request to cancel his
accountUpon receipt of ***’s complaint with the Revdex.com,
a supervisor researched ***’s account to
ensure he was charged the
correct rateAt the time of enrollment, *** agreed to a month to month variable
rate with Ethical ElectricIt has been determined that ***’s last bill
was correct as per his agreement with Ethical Electric However, as a gesture of good will we will provide
*** a refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have received Ethical Electrics refund check and I consider this complaint closed.I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Ms*** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the RevDex.com a supervisor reviewed the customer's account.At the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement.As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for all bills issued at a variable rateThe credit is based upon the initial agreed upon rate and will be sent to Ms*** in the form of a checkOn April 14, 2015, a supervisor with Ethical Electric spoke with Ms*** regarding the credit. We believe the customer is satisfied with this resolution
*** was billed in accordance with the agreement made
upon enrollmentHowever, as a sign of good will, we have issued *** a
refund check for the difference in rates on his last billOn March 18, 2014, a
supervisor with Ethical Electric called and spoke with *** to notify him
of the refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good Afternoon,We are writing in response, to *** ***'s rejection of our initial response, to her request to be removed from Ethical Electric’s contact lists.As a result of the initial complaint we have taken the following steps:Placed the number provided in the Consumer Information section of the Revdex.com complaint ("Customer's Phone Number") on Ethical Electric's internal Do Not Call list.Removed the Customer's Phone Number from all of our current outbound call campaigns.Requested confirmation from *** *** that the number provided in the Consumer Information of the Revdex.com complaint, is in fact the number that *** *** wishes to have placed on Ethical Electric's internal Do Not Call list.Additionally, in her rejection, *** *** stated that she wishes all communication regarding this matter to be made via e-mail or traditional mail Going forward, Ethical Electric will send all communications regarding this matter to the email address on file for *** ***.We believe that this will bring this matter to a satisfactory conclusion and we apologize for any inconvenience that we may have caused.Sincerely,Ethical Electric Customer [email protected]
On February 12, *** spoke with a representative
in our Member Services Department as she was concerned by the change in her
most recent billA supervisor researched ***’s account and determined a
billing error had been madeAs such, we have refunded
*** for the difference
On February 25, a supervisor with Ethical Electric called *** to
notify her of the resolutionWe believe *** is happy with the outcome
*** *** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com, a Supervisor reviewed the customer's accountAt
the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement. As of current, we have not been able to reach *** *** to discuss her complaintA letter was sent to the customer on October 26, requesting that the customer contact Ethical Electric regarding her accountShould the customer contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:In my notification to the company via their email system, *** message, and message to the company owner via *** I specifically told them to NOT CONTACT ME VIA PHONE on the matterI want written proof of all communicationsInstead of honoring my wishes I received a phone callThis company does not get itI want absolutely no further contact from them via phoneThey need to communicate with me via email or snail mailI spoke with the company owner Tom M*** via *** on the matter on April 30thHe proceeded to tell me I was wrong and it was a scam number harassing me and not his company until I gave hime the phone numbers I have been receiving calls from and names of employees at his call centerAfter than he said he will investigate and follow upHe never didIt is clear this company is not taking me seriously and has no respect for my wishes nor how serious this harassment is.
Regards,
*** ***
*** *** contacted the Revdex.com requesting to be removed from Ethical Electric’s contact lists*** *** alleged that
Ethical Electric contacted him at the number provided in his complaint looking to speak with an individual who is not associated with that number. Ethical Electric will look into *** ***' concerns and remove him from our contact listsA letter will be sent to *** *** notifying him of this resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr*** contacted the Revdex.com regarding his account with Ethical ElectricUpon
receipt of his complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, Mr*** agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to his agreement. As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for all bills issued at a variable rate. In addition to the credit, Ethical Electric will adjust the customer's rate for their final bill issued with Ethical ElectricOn February 20, 2015, a supervisor with Ethical Electric spoke with Mr*** to notify him of the resolution. We believe the customer is satisfied with this resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr. [redacted] contacted the Revdex.com regarding his account with Ethical Electric. Upon receipt of his complaint with the...
Revdex.com a supervisor reviewed the customer's account. At the time of enrollment, the customer agreed to an introductory fixed rate of 6.81 cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to their agreement.
As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for the customer's bills issued in January and February of 2015.
On March 10, 2015, a supervisor with Ethical Electric spoke with Mr. [redacted] regarding the resolution. We believe the customer is satisfied with this resolution.
Mr. [redacted] contacted the Revdex.com regarding his account with Ethical Electric. Upon receipt of his complaint with the Better...
Business Bureau a supervisor reviewed the customer's account. At the time of enrollment, the customer agreed to an introductory fixed rate of 7.025 cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to their agreement. As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for the customer's bill issued in March of 2015. On March 19, 2015, a supervisor with Ethical Electric spoke with Mr. [redacted] regarding the resolution. We believe the customer is satisfied with this resolution.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I mentioned to Justin the Member service Manager of Ethical Electric that the amount involved was not $ 248. 13 but $840.24 as billed by [redacted] on behalf of Ethical Electric in February 2014.
Justin was advised that the previous two check of $ 109.02 and $ 44.41 were not cashed and will be returned to Ethical Electric. Justin advised me to deal with [redacted] for any adjustment on the bill. I let him know that I tried that and it did not work. [redacted] being their partner, any issue on my bill should be discussed and resolved by both companies, I am not part of their agreement.
Justin was advised that even if a check should be sent to me, I will not cashed it until Ethical and [redacted] made an adjustment to bring the bill to the normal amount I twas supposed to be in February 2014.
I made some extra payments to avoid my service suspended. Payments which were not supposed to be made if there were no mistakes made by Ethical Electric and its partner on my statements. I had to make an agreement with [redacted] to pay the amount of $840.24 by installments and this agreement is in force and the payment is being made to [redacted] accordingly. Where are these payments going to? To Ethical Electric or to [redacted]??
I want all these issues be resolved by Ethical Electric and [redacted] without being involved as suggested by Justin the manager Justin who called me on July 30, 2014. I also want extra payments made to avoid my service be cut off and extra payments made through the agreement with [redacted] be properly reviewed and reimbursed to me as soon as possible. This issue had been raised in February 2014 and withing two days it will be six months. I can wait any longer.
My sincerest thanks and regards to the staff of Revdex.com.
[redacted]
*** *** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per
kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement.As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for the customer’s bills issued between February and April The credit is based upon the initial agreed upon rate and will be sent to *** *** in the form of a checkOn April 29, 2015, a supervisor with Ethical Electric spoke with *** *** regarding the credit. We believe the customer is satisfied with this resolution
Roman">*** contacted
the Revdex.com as he was concerned with a change in his most recent
billUpon receipt of ***’s complaint, a supervisor researched **
***’s account to ensure he was charged the correct rateAt the time of
enrollment, *** agreed to a month to month variable rate with Ethical Electric
It has been determined that *** has been billed correctly as per his
agreement with Ethical ElectricHowever, as a sign of good faith, we will
provide *** a refundOn May 5, a representative with Ethical
Electric called and spoke with *** to notify him of the refundWe feel
*** is satisfied with the resolution
*** *** contacted the Revdex.com requesting to be removed from Ethical Electric’s contact listsAdditionally *** *** stated in her complaint that she was receiving
calls for services provided by Ethical Electric, however she does not reside in our service territoryEthical Electric will look into *** ***’s concerns and remove her from our contact listsOn April 29, a supervisor with Ethical Electric attempted to contact *** *** by way of phone regarding her complaint, however we were unable to speak with *** ***Should *** *** contact Ethical Electric we would be happy to answer any questions she might have regarding this matter
*** *** contacted the RevDex.com requesting to be removed from Ethical Electric’s contact lists. Ethical Electric has removed the complainant's contact information from our contact listsWe ask that *** *** allow up to days for this change to take effectA letter will be sent to the address provided in the complaint to notify the complainant of this resolution
On February 17, *** spoke with a representative
in our Member Services Department who processed his request to cancel his
accountUpon receipt of ***’s complaint with the Revdex.com,
a supervisor researched ***’s account to
ensure he was charged the
correct rateAt the time of enrollment, *** agreed to a month to month variable
rate with Ethical ElectricIt has been determined that ***’s last bill
was correct as per his agreement with Ethical Electric However, as a gesture of good will we will provide
*** a refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have received Ethical Electrics refund check and I consider this complaint closed.I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Ms*** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the RevDex.com a supervisor reviewed the customer's account.At the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement.As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for all bills issued at a variable rateThe credit is based upon the initial agreed upon rate and will be sent to Ms*** in the form of a checkOn April 14, 2015, a supervisor with Ethical Electric spoke with Ms*** regarding the credit. We believe the customer is satisfied with this resolution
*** was billed in accordance with the agreement made
upon enrollmentHowever, as a sign of good will, we have issued *** a
refund check for the difference in rates on his last billOn March 18, 2014, a
supervisor with Ethical Electric called and spoke with *** to notify him
of the refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good Afternoon,We are writing in response, to *** ***'s rejection of our initial response, to her request to be removed from Ethical Electric’s contact lists.As a result of the initial complaint we have taken the following steps:Placed the number provided in the Consumer Information section of the Revdex.com complaint ("Customer's Phone Number") on Ethical Electric's internal Do Not Call list.Removed the Customer's Phone Number from all of our current outbound call campaigns.Requested confirmation from *** *** that the number provided in the Consumer Information of the Revdex.com complaint, is in fact the number that *** *** wishes to have placed on Ethical Electric's internal Do Not Call list.Additionally, in her rejection, *** *** stated that she wishes all communication regarding this matter to be made via e-mail or traditional mail Going forward, Ethical Electric will send all communications regarding this matter to the email address on file for *** ***.We believe that this will bring this matter to a satisfactory conclusion and we apologize for any inconvenience that we may have caused.Sincerely,Ethical Electric Customer [email protected]
On February 12, *** spoke with a representative
in our Member Services Department as she was concerned by the change in her
most recent billA supervisor researched ***’s account and determined a
billing error had been madeAs such, we have refunded
*** for the difference
On February 25, a supervisor with Ethical Electric called *** to
notify her of the resolutionWe believe *** is happy with the outcome
*** *** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com, a Supervisor reviewed the customer's accountAt
the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement. As of current, we have not been able to reach *** *** to discuss her complaintA letter was sent to the customer on October 26, requesting that the customer contact Ethical Electric regarding her accountShould the customer contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:In my notification to the company via their email system, *** message, and message to the company owner via *** I specifically told them to NOT CONTACT ME VIA PHONE on the matterI want written proof of all communicationsInstead of honoring my wishes I received a phone callThis company does not get itI want absolutely no further contact from them via phoneThey need to communicate with me via email or snail mailI spoke with the company owner Tom M*** via *** on the matter on April 30thHe proceeded to tell me I was wrong and it was a scam number harassing me and not his company until I gave hime the phone numbers I have been receiving calls from and names of employees at his call centerAfter than he said he will investigate and follow upHe never didIt is clear this company is not taking me seriously and has no respect for my wishes nor how serious this harassment is.
Regards,
*** ***
*** *** contacted the Revdex.com requesting to be removed from Ethical Electric’s contact lists*** *** alleged that
Ethical Electric contacted him at the number provided in his complaint looking to speak with an individual who is not associated with that number. Ethical Electric will look into *** ***' concerns and remove him from our contact listsA letter will be sent to *** *** notifying him of this resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr*** contacted the Revdex.com regarding his account with Ethical ElectricUpon
receipt of his complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, Mr*** agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to his agreement. As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for all bills issued at a variable rate. In addition to the credit, Ethical Electric will adjust the customer's rate for their final bill issued with Ethical ElectricOn February 20, 2015, a supervisor with Ethical Electric spoke with Mr*** to notify him of the resolution. We believe the customer is satisfied with this resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr. [redacted] contacted the Revdex.com regarding his account with Ethical Electric. Upon receipt of his complaint with the...
Revdex.com a supervisor reviewed the customer's account. At the time of enrollment, the customer agreed to an introductory fixed rate of 6.81 cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to their agreement.
As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for the customer's bills issued in January and February of 2015.
On March 10, 2015, a supervisor with Ethical Electric spoke with Mr. [redacted] regarding the resolution. We believe the customer is satisfied with this resolution.
Mr. [redacted] contacted the Revdex.com regarding his account with Ethical Electric. Upon receipt of his complaint with the Better...
Business Bureau a supervisor reviewed the customer's account. At the time of enrollment, the customer agreed to an introductory fixed rate of 7.025 cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to their agreement. As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for the customer's bill issued in March of 2015. On March 19, 2015, a supervisor with Ethical Electric spoke with Mr. [redacted] regarding the resolution. We believe the customer is satisfied with this resolution.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I mentioned to Justin the Member service Manager of Ethical Electric that the amount involved was not $ 248. 13 but $840.24 as billed by [redacted] on behalf of Ethical Electric in February 2014.
Justin was advised that the previous two check of $ 109.02 and $ 44.41 were not cashed and will be returned to Ethical Electric. Justin advised me to deal with [redacted] for any adjustment on the bill. I let him know that I tried that and it did not work. [redacted] being their partner, any issue on my bill should be discussed and resolved by both companies, I am not part of their agreement.
Justin was advised that even if a check should be sent to me, I will not cashed it until Ethical and [redacted] made an adjustment to bring the bill to the normal amount I twas supposed to be in February 2014.
I made some extra payments to avoid my service suspended. Payments which were not supposed to be made if there were no mistakes made by Ethical Electric and its partner on my statements. I had to make an agreement with [redacted] to pay the amount of $840.24 by installments and this agreement is in force and the payment is being made to [redacted] accordingly. Where are these payments going to? To Ethical Electric or to [redacted]??
I want all these issues be resolved by Ethical Electric and [redacted] without being involved as suggested by Justin the manager Justin who called me on July 30, 2014. I also want extra payments made to avoid my service be cut off and extra payments made through the agreement with [redacted] be properly reviewed and reimbursed to me as soon as possible. This issue had been raised in February 2014 and withing two days it will be six months. I can wait any longer.
My sincerest thanks and regards to the staff of Revdex.com.
[redacted]