Our records indicate that the first credit issued to Mr. [redacted] by Ethical Electric has been received by the customer. The second credit for Mr. [redacted]'s final bill issued by Ethical Electric is being processed and will be received by Mr. [redacted] within 7-10 business days. A copy of the terms and conditions that were sent to Mr. [redacted] on January 31, 2014 will be sent to the customer by was of USPS.
[redacted] contacted the Revdex.com regarding his account with Ethical Electric. Upon receipt of his complaint with the Revdex.com a...
supervisor reviewed the customer's account. At the time of enrollment, [redacted] [redacted] agreed to an introductory fixed rate of 12.65 cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to his agreement. Ethical Electric has attempted to contact the customer by way of phone and mail. As of current, we have not been able to reach [redacted] to discuss his complaint. Should the customer contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion.
Good Afternoon,
We are writing in response, to [redacted]'s rejection of our initial response, to her request to be removed from Ethical Electric’s contact lists.
As a result of the initial complaint we have taken the following steps:
Placed the number provided in the Consumer Information section of the Revdex.com complaint ("Customer's Phone Number") on Ethical Electric's internal Do Not Call list.
Removed the Customer's Phone Number from all of our current outbound call campaigns.
Requested confirmation from [redacted] that the number provided in the Consumer Information of the Revdex.com complaint, is in fact the number that [redacted] wishes to have placed on Ethical Electric's internal Do Not Call list.
Additionally, in her rejection, [redacted] stated that she wishes all communication regarding this matter to be made via e-mail or traditional mail. Going forward, Ethical Electric will send all communications regarding this matter to the email address on file for [redacted].
We believe that this will bring this matter to a satisfactory conclusion and we apologize for any inconvenience that we may have caused.
Sincerely,
Ethical Electric Customer Service [email protected]
Our records indicate that the first credit issued to Mr. [redacted] by Ethical Electric has been received by the customer. The second credit for Mr. [redacted]'s final bill issued by Ethical Electric is being processed and will be received by Mr. [redacted] within 7-10 business days. A copy of the terms and conditions that were sent to Mr. [redacted] on January 31, 2014 will be sent to the customer by was of USPS.
[redacted] contacted the Revdex.com regarding his account with Ethical Electric. Upon receipt of his complaint with the Revdex.com a...
supervisor reviewed the customer's account. At the time of enrollment, [redacted] [redacted] agreed to an introductory fixed rate of 12.65 cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to his agreement. Ethical Electric has attempted to contact the customer by way of phone and mail. As of current, we have not been able to reach [redacted] to discuss his complaint. Should the customer contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion.
Good Afternoon,
We are writing in response, to [redacted]'s rejection of our initial response, to her request to be removed from Ethical Electric’s contact lists.
As a result of the initial complaint we have taken the following steps:
Placed the number provided in the Consumer Information section of the Revdex.com complaint ("Customer's Phone Number") on Ethical Electric's internal Do Not Call list.
Removed the Customer's Phone Number from all of our current outbound call campaigns.
Requested confirmation from [redacted] that the number provided in the Consumer Information of the Revdex.com complaint, is in fact the number that [redacted] wishes to have placed on Ethical Electric's internal Do Not Call list.
Additionally, in her rejection, [redacted] stated that she wishes all communication regarding this matter to be made via e-mail or traditional mail. Going forward, Ethical Electric will send all communications regarding this matter to the email address on file for [redacted].
We believe that this will bring this matter to a satisfactory conclusion and we apologize for any inconvenience that we may have caused.
Sincerely,
Ethical Electric Customer Service
[email protected]