[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The response provided by the business is included below and has a statement that I do not agree with. The statement that it was Ethical Electrics understanding that I had intended to sign up for service is not accurate. When I spoke to the representative, he was clear that a follow up phone call would be held so we could discuss the potential for switching in more detail. I did not provide any information that Ethical had the understanding that I intended to sign up. With the exception of this incorrect part of the statement from Ethical Electric I am happy with and accept the resolution.Response from Ethical Electric:
[redacted] contacted the Revdex.com alleging her account was enrolled for electric supply service with Ethical Electric without her authorization. Upon receipt of the customer's complaint, a supervisor reviewed the customer's account and spoke directly with [redacted]. We discussed with [redacted] that, based on information provided by her, it was our understanding that she had intended to sign up for service with Ethical Electric. However, [redacted] expressed that she had intended only to obtain additional information and did not intend to sign up for service at that time. As a sign of good faith, Ethical Electric has cancelled service to [redacted]'s account and will issue the customer a goodwill credit. The goodwill credit reflects the total amount charged by Ethical Electric, for electric supply, for all billed periods. We believe this brings this matter to a mutually satisfactory conclusion and sincerely hope that [redacted] considers Ethical Electric for electric supply in the future.
Regards,
[redacted]
Ethical Electric now calls itself either Green Energy or Clean Energy.
I received two phone calls today asking me to "renew" my contract with Green Energy to supply electricity through the deregulated system with PEPCO as my distributor.
I asked specifically whether this was a renewal on service we currently have in place and was assured that yes it was.
I asked repeatedly about the specific rate charge for Green Energy and each time received a run-around answer about guaranteeing my rate for the next 12 months with no specific information on rate charges.
After answering a few questions, I was asked to verify my information to enter into the energy supply contract. Because I needed information from my bill, I noticed at that point that I receive power services from the PEPCO pool, not form Green Energy.
I raised this and said that I had been misled. The very aggressive sales agent said that she never indicated that Green Energy was my current provider. She had. In fact, we started the call with my stated reluctance to share information with a cold caller.
She also denied that I had ever asked about specific rates. I had.
This whole calling operation has the smell and feel of a scam. Aggressive and dishonest sales representatives who work hard to make sure you cannot get a word in edgewise present an extremely unhelpful way of dealing with consumer choice.
The goal of providing environmentally friendly energy is a noble one. From our prior experience with this company, the monthly rates are very high. That's why we dropped their service in the past.
I understand the need for marketing, and I understand that the sales rep I'm reporting on here is probably working commission or quota to make a living.
Shame on the company employing her for using dishonest means to lure people into contracts
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: [redacted]
font-family: arial, sans-serif;"><[redacted]>Date: Thu, May 22, 2014 at 10:31 PMSubject: Complaint ID#10046995 resolution.To: "[email protected]" <[email protected]>
Hello! I am happily writing to tell you that I received a call from a supervisor from Ethical Electric named [redacted] this morning. She informed me that they will issue a check in the amount of $251.34 and it should arrive in the next 7 - 10 days. I've been able to reach an agreement with my utility company and have avoided a power shut-off. I want to thank anyone involved for helping me resolve this. I felt helpless and ignored. If there is a review or something similar that I can fill out please let me know! I want everyone to know how quickly this turned around.
Sincerely Grateful,
[redacted]
[redacted] contacted the Revdex.com requesting to be removed from Ethical Electric’s contact lists. Ethical Electric has removed the complainant's contact information from our contact lists. We ask that [redacted] allow up to 30 days for this change...
to take effect. A letter will be sent to the address provided in the complaint to notify the complainant of this resolution.
[redacted] contacted the Revdex.com regarding her account with Ethical Electric. Upon receipt of her complaint with the Revdex.com, a supervisor reviewed the...
customer's account. Our review showed that the customer enrolled, via the web, and agreed to a 12-month fixed rate of 9.5 cents per kWh and was subsequently billed in accordance with her agreement.As a sign of good faith, Ethical Electric attempted to contact the customer by way of phone and email to resolve their complaint, however; as of current, we have not been able to reach the customer. A letter will be sent to the customer via mail requesting that [redacted] contact us regarding her account. Should [redacted] contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion.
[redacted] (the "Complainant") contacted the Revdex.com requesting to be removed from Ethical Electric’s contact lists. Ethical Electric has removed...
the complainant's contact information from our contact lists. We ask that the complainant allow up to 30 days for this change to take effect. A letter will be sent to the address provided in the complaint to notify the complainant of this resolution.
I have been a lifelong environmentalist. Ten years ago I became a mother to a wonderful boy. My concern for the planet increased ten fold when he was born and my resolve to leave a better world for future generations was solidified.
Ten tears ago I also became a home owner and I have strived to do all of the recommended acts to reduce the carbon footprint from my home's energy use. Homes are necessary, but are also the largest contributors to global greenhouse gases.
Two years ago I became an Ethical Electric customer. Now I feel pride when I pay my bill each month because I know that my falling asleep with the TV on did not impact the planet or my child's world in the future. It's a decision I would make over and over again.
**. [redacted] contacted the Revdex.com as he was concerned with a change in his most recent bill. Upon...
receipt of **. [redacted]’ complaint, a supervisor researched **. [redacted]’ account to ensure he was charged the correct rate. At the time of enrollment, **. [redacted] agreed to a month to month variable rate with Ethical Electric. It has been determined that **. [redacted] has been billed correctly as per his agreement with Ethical Electric. However, as a sign of good faith, we will provide **. [redacted] a refund. On May 5, 2014 a representative with Ethical Electric called and spoke with **. [redacted] to notify him of the refund. We feel **. [redacted] is satisfied with the resolution.
[redacted] contacted the Revdex.com alleging there was a delay in cancelling his account with Ethical Electric. Upon receipt of [redacted]'s...
complaint, a supervisor researched the customer's account to determine whether [redacted]'s account had been canceled according to his request. Upon review of his account, it was determined a processing error had occurred which caused a delay in [redacted]'s account being canceled. As such, Ethical Electric has issued [redacted] a credit for all bills issued after the date the customer requested their account be canceled. On October 9, 2014 a supervisor spoke with [redacted], explained the delay in the cancellation of the customer's account, and provided the credit information. We believe [redacted] is satisfied with the resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory, however I feel they should be doing a better job at making sure the what is stated in the phone call is exactly what is in the agreement. I would never have agreed to pay more money per month for my electric bill.
Regards,
[redacted]
[redacted] contacted the Revdex.com regarding her account with Ethical Electric. Upon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's account. At the...
time of enrollment, the customer agreed to an introductory fixed rate of 10.5 cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement.As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for the customer’s bills issued between February 2015 and April 2015. The credit is based upon the initial agreed upon rate and will be sent to [redacted] in the form of a check. On April 29, 2015, a supervisor with Ethical Electric spoke with [redacted] regarding the credit. We believe the customer is satisfied with this resolution.
A Senior Representative with Ethical Electric attempted to reach out to **. [redacted] to assist him further, however he did not respond. We apologize that **. [redacted] was not satisfied with his experience with our company. At this time, we believe we’ve done everything we can to address **. [redacted]’s concerns and resolve his complaint.
Ms. [redacted] contacted the Revdex.com regarding her account with Ethical Electric. Upon...
receipt of her complaint with the Revdex.com a supervisor reviewed the customer's account. At the time of enrollment, Ms. [redacted] agreed to an introductory fixed rate of 9.4 cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to her agreement. As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for their bill issued in February of 2015. A supervisor with Ethical Electric spoke with the Ms. [redacted] on February 12, 2015 and informed her of the credit. We believe the customer is satisfied with this resolution.
Upon receipt of [redacted]'s complaint with the Revdex.com, a supervisor with Ethical Electric researched her account. Our records indicate the customer was...
billed according to the agreement made upon enrollment. As a sign of good faith Ethical Electric will issue the customer a good will credit for the difference in the rate the customer was charged and the rate of their Utility at the time they were billed. On August 5, 2014 a supervisor with Ethical Electric reached out to [redacted] to notify her of the solution. We feel the customer is satisfied with the resolution.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
In my notification to the company via their email system, [redacted] message, and message to the company owner via [redacted] I specifically told them to NOT CONTACT ME VIA PHONE on the matter. I want written proof of all communications. Instead of honoring my wishes I received a phone call. This company does not get it. I want absolutely no further contact from them via phone. They need to communicate with me via email or snail mail. I spoke with the company owner Tom M[redacted] via [redacted] on the matter on April 30th. He proceeded to tell me I was wrong and it was a scam number harassing me and not his company until I gave hime the phone numbers I have been receiving calls from and names of employees at his call center. After than he said he will investigate and follow up. He never did. It is clear this company is not taking me seriously and has no respect for my wishes nor how serious this harassment is.
Regards,
[redacted]
Upon receipt of [redacted]' complaint with the Revdex.com, a supervisor with Ethical Electric researched her account. Our records indicate the...
customer was billed according to the agreement made upon enrollment. As a sign of good faith Ethical Electric will issue the customer a good will credit for the difference in the rate the customer was charged and the rate of their Utility at the time they were billed. On August 14, 2014 a supervisor with Ethical Electric reached out to [redacted] to notify her of the solution. We feel the customer is satisfied with the resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the timely response of Ethical Electric and how well the Revdex.com system works. My father has written letters in the past and has never received a response and I thought I would be treated the same.
Thank you,
[redacted]
Roman";color:#222222">**. [redacted] contacted
the Revdex.com as he was concerned with a change in his most recent
bill. Upon receipt of **. [redacted]’s complaint, a supervisor researched **.
[redacted]’s account to ensure he was charged the correct rate. At the time of
enrollment, [redacted] agreed to a month to month variable rate with Ethical
Electric. It has been determined that the [redacted]s have been billed correctly
as per their agreement with Ethical Electric. However, as a sign of good faith,
we will provide the [redacted]s a refund. On May 5, 2014 a representative with
Ethical Electric called and spoke with [redacted] to notify her of the
refund. We feel the [redacted]s are satisfied with the resolution.
[redacted] contacted the Revdex.com as he was concerned with a change in his most recent bill. Upon receipt of [redacted] complaint with the Better Business...
Bureau, a supervisor researched [redacted] account to ensure he was charged the correct rate. At the time of enrollment, [redacted] agreed to a month to month variable rate with Ethical Electric. It has been determined that [redacted] has been billed correctly as per his agreement with Ethical Electric. However, as a gesture of good will we will provide [redacted] with a refund. On March 28, 2014 a supervisor called and spoke with [redacted] to notify him of the refund. We feel [redacted] is satisfied with the resolution.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The response provided by the business is included below and has a statement that I do not agree with. The statement that it was Ethical Electrics understanding that I had intended to sign up for service is not accurate. When I spoke to the representative, he was clear that a follow up phone call would be held so we could discuss the potential for switching in more detail. I did not provide any information that Ethical had the understanding that I intended to sign up. With the exception of this incorrect part of the statement from Ethical Electric I am happy with and accept the resolution.Response from Ethical Electric:
[redacted] contacted the Revdex.com alleging her account was enrolled for electric supply service with Ethical Electric without her authorization. Upon receipt of the customer's complaint, a supervisor reviewed the customer's account and spoke directly with [redacted]. We discussed with [redacted] that, based on information provided by her, it was our understanding that she had intended to sign up for service with Ethical Electric. However, [redacted] expressed that she had intended only to obtain additional information and did not intend to sign up for service at that time. As a sign of good faith, Ethical Electric has cancelled service to [redacted]'s account and will issue the customer a goodwill credit. The goodwill credit reflects the total amount charged by Ethical Electric, for electric supply, for all billed periods. We believe this brings this matter to a mutually satisfactory conclusion and sincerely hope that [redacted] considers Ethical Electric for electric supply in the future.
Regards,
[redacted]
Ethical Electric now calls itself either Green Energy or Clean Energy.
I received two phone calls today asking me to "renew" my contract with Green Energy to supply electricity through the deregulated system with PEPCO as my distributor.
I asked specifically whether this was a renewal on service we currently have in place and was assured that yes it was.
I asked repeatedly about the specific rate charge for Green Energy and each time received a run-around answer about guaranteeing my rate for the next 12 months with no specific information on rate charges.
After answering a few questions, I was asked to verify my information to enter into the energy supply contract. Because I needed information from my bill, I noticed at that point that I receive power services from the PEPCO pool, not form Green Energy.
I raised this and said that I had been misled. The very aggressive sales agent said that she never indicated that Green Energy was my current provider. She had. In fact, we started the call with my stated reluctance to share information with a cold caller.
She also denied that I had ever asked about specific rates. I had.
This whole calling operation has the smell and feel of a scam. Aggressive and dishonest sales representatives who work hard to make sure you cannot get a word in edgewise present an extremely unhelpful way of dealing with consumer choice.
The goal of providing environmentally friendly energy is a noble one. From our prior experience with this company, the monthly rates are very high. That's why we dropped their service in the past.
I understand the need for marketing, and I understand that the sales rep I'm reporting on here is probably working commission or quota to make a living.
Shame on the company employing her for using dishonest means to lure people into contracts
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: [redacted]
font-family: arial, sans-serif;"><[redacted]>Date: Thu, May 22, 2014 at 10:31 PMSubject: Complaint ID#10046995 resolution.To: "[email protected]" <[email protected]>
Hello! I am happily writing to tell you that I received a call from a supervisor from Ethical Electric named [redacted] this morning. She informed me that they will issue a check in the amount of $251.34 and it should arrive in the next 7 - 10 days. I've been able to reach an agreement with my utility company and have avoided a power shut-off. I want to thank anyone involved for helping me resolve this. I felt helpless and ignored. If there is a review or something similar that I can fill out please let me know! I want everyone to know how quickly this turned around.
Sincerely Grateful,
[redacted]
[redacted] contacted the Revdex.com requesting to be removed from Ethical Electric’s contact lists. Ethical Electric has removed the complainant's contact information from our contact lists. We ask that [redacted] allow up to 30 days for this change...
to take effect. A letter will be sent to the address provided in the complaint to notify the complainant of this resolution.
[redacted] contacted the Revdex.com regarding her account with Ethical Electric. Upon receipt of her complaint with the Revdex.com, a supervisor reviewed the...
customer's account. Our review showed that the customer enrolled, via the web, and agreed to a 12-month fixed rate of 9.5 cents per kWh and was subsequently billed in accordance with her agreement.As a sign of good faith, Ethical Electric attempted to contact the customer by way of phone and email to resolve their complaint, however; as of current, we have not been able to reach the customer. A letter will be sent to the customer via mail requesting that [redacted] contact us regarding her account. Should [redacted] contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion.
[redacted] (the "Complainant") contacted the Revdex.com requesting to be removed from Ethical Electric’s contact lists. Ethical Electric has removed...
the complainant's contact information from our contact lists. We ask that the complainant allow up to 30 days for this change to take effect. A letter will be sent to the address provided in the complaint to notify the complainant of this resolution.
I have been a lifelong environmentalist. Ten years ago I became a mother to a wonderful boy. My concern for the planet increased ten fold when he was born and my resolve to leave a better world for future generations was solidified.
Ten tears ago I also became a home owner and I have strived to do all of the recommended acts to reduce the carbon footprint from my home's energy use. Homes are necessary, but are also the largest contributors to global greenhouse gases.
Two years ago I became an Ethical Electric customer. Now I feel pride when I pay my bill each month because I know that my falling asleep with the TV on did not impact the planet or my child's world in the future. It's a decision I would make over and over again.
**. [redacted] contacted the Revdex.com as he was concerned with a change in his most recent bill. Upon...
receipt of **. [redacted]’ complaint, a supervisor researched **. [redacted]’ account to ensure he was charged the correct rate. At the time of enrollment, **. [redacted] agreed to a month to month variable rate with Ethical Electric. It has been determined that **. [redacted] has been billed correctly as per his agreement with Ethical Electric. However, as a sign of good faith, we will provide **. [redacted] a refund. On May 5, 2014 a representative with Ethical Electric called and spoke with **. [redacted] to notify him of the refund. We feel **. [redacted] is satisfied with the resolution.
[redacted] contacted the Revdex.com alleging there was a delay in cancelling his account with Ethical Electric. Upon receipt of [redacted]'s...
complaint, a supervisor researched the customer's account to determine whether [redacted]'s account had been canceled according to his request. Upon review of his account, it was determined a processing error had occurred which caused a delay in [redacted]'s account being canceled. As such, Ethical Electric has issued [redacted] a credit for all bills issued after the date the customer requested their account be canceled. On October 9, 2014 a supervisor spoke with [redacted], explained the delay in the cancellation of the customer's account, and provided the credit information. We believe [redacted] is satisfied with the resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory, however I feel they should be doing a better job at making sure the what is stated in the phone call is exactly what is in the agreement. I would never have agreed to pay more money per month for my electric bill.
Regards,
[redacted]
[redacted] contacted the Revdex.com regarding her account with Ethical Electric. Upon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's account. At the...
time of enrollment, the customer agreed to an introductory fixed rate of 10.5 cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement.As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for the customer’s bills issued between February 2015 and April 2015. The credit is based upon the initial agreed upon rate and will be sent to [redacted] in the form of a check. On April 29, 2015, a supervisor with Ethical Electric spoke with [redacted] regarding the credit. We believe the customer is satisfied with this resolution.
A Senior Representative with Ethical Electric attempted to reach out to **. [redacted] to assist him further, however he did not respond. We apologize that **. [redacted] was not satisfied with his experience with our company. At this time, we believe we’ve done everything we can to address **. [redacted]’s concerns and resolve his complaint.
Ms. [redacted] contacted the Revdex.com regarding her account with Ethical Electric. Upon...
receipt of her complaint with the Revdex.com a supervisor reviewed the customer's account. At the time of enrollment, Ms. [redacted] agreed to an introductory fixed rate of 9.4 cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to her agreement. As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for their bill issued in February of 2015. A supervisor with Ethical Electric spoke with the Ms. [redacted] on February 12, 2015 and informed her of the credit. We believe the customer is satisfied with this resolution.
Upon receipt of [redacted]'s complaint with the Revdex.com, a supervisor with Ethical Electric researched her account. Our records indicate the customer was...
billed according to the agreement made upon enrollment. As a sign of good faith Ethical Electric will issue the customer a good will credit for the difference in the rate the customer was charged and the rate of their Utility at the time they were billed. On August 5, 2014 a supervisor with Ethical Electric reached out to [redacted] to notify her of the solution. We feel the customer is satisfied with the resolution.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
In my notification to the company via their email system, [redacted] message, and message to the company owner via [redacted] I specifically told them to NOT CONTACT ME VIA PHONE on the matter. I want written proof of all communications. Instead of honoring my wishes I received a phone call. This company does not get it. I want absolutely no further contact from them via phone. They need to communicate with me via email or snail mail. I spoke with the company owner Tom M[redacted] via [redacted] on the matter on April 30th. He proceeded to tell me I was wrong and it was a scam number harassing me and not his company until I gave hime the phone numbers I have been receiving calls from and names of employees at his call center. After than he said he will investigate and follow up. He never did. It is clear this company is not taking me seriously and has no respect for my wishes nor how serious this harassment is.
Regards,
[redacted]
Upon receipt of [redacted]' complaint with the Revdex.com, a supervisor with Ethical Electric researched her account. Our records indicate the...
customer was billed according to the agreement made upon enrollment. As a sign of good faith Ethical Electric will issue the customer a good will credit for the difference in the rate the customer was charged and the rate of their Utility at the time they were billed. On August 14, 2014 a supervisor with Ethical Electric reached out to [redacted] to notify her of the solution. We feel the customer is satisfied with the resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the timely response of Ethical Electric and how well the Revdex.com system works. My father has written letters in the past and has never received a response and I thought I would be treated the same.
Thank you,
[redacted]
Roman";color:#222222">**. [redacted] contacted
the Revdex.com as he was concerned with a change in his most recent
bill. Upon receipt of **. [redacted]’s complaint, a supervisor researched **.
[redacted]’s account to ensure he was charged the correct rate. At the time of
enrollment, [redacted] agreed to a month to month variable rate with Ethical
Electric. It has been determined that the [redacted]s have been billed correctly
as per their agreement with Ethical Electric. However, as a sign of good faith,
we will provide the [redacted]s a refund. On May 5, 2014 a representative with
Ethical Electric called and spoke with [redacted] to notify her of the
refund. We feel the [redacted]s are satisfied with the resolution.
[redacted] contacted the Revdex.com as he was concerned with a change in his most recent bill. Upon receipt of [redacted] complaint with the Better Business...
Bureau, a supervisor researched [redacted] account to ensure he was charged the correct rate. At the time of enrollment, [redacted] agreed to a month to month variable rate with Ethical Electric. It has been determined that [redacted] has been billed correctly as per his agreement with Ethical Electric. However, as a gesture of good will we will provide [redacted] with a refund. On March 28, 2014 a supervisor called and spoke with [redacted] to notify him of the refund. We feel [redacted] is satisfied with the resolution.