Clear Credit Solutions

The following is in response to complaint number [redacted] An investigation has been completed by my office and the findings are as follows The first communication with the consumer was on June 6, The consumer agreed to a settlement and said he would call back No call back was received and consumer was contacted again on June 11, An agreement was set up at this time A Part Settlement in Full (SIF) letter was emailed at this time Consumer claims that he never received the email so it was resent on June 24, On June 30, 2014, the payment on file was ran and there were insufficient funds available On July 2, consumer was contacted and was argumentative Call was disconnected At no time have we received a cease and desist letter from the consumerAs of today, July 14, 2014,we have closed this account Our belief is that there is no intent by the consumer to make any payment s to our company

This is in regards to complaint number [redacted] Please advise the consumer that this account has been closed and that no attempts at further communications will be made from our officeThe associates involved have been given their warnings and understand what they did wrongWe are working with them to develop better methods by which to do their respective jobsPlease extend our apologies for any and all inconveniences that may have occurred

This is in regards to complaint number [redacted] This account has been closed in our office and the consumer will receive no further communications from our officeEach of our collectors go through a training course in FDCPA and basic collection etiquette prior to entering the collection floor After they complete the courses, it is up to the managers and compliance department to monitor the collectorsOccasionally, someone will step out of line such as this associate did, usually out of desperationThis associate was brought in along with the Floor Supervisor and was given a written warningThey were both made aware of what took place and why it was wrong Please express my sincere apologies for any inconveniences that may have occurred

This is in regards to complaint number [redacted] Please advise the consumer that this account has been closed and that no attempts at further communications will be made from our officeAt no time does our message reference that the consumer will go to jail and I am sorry if the consumer perceived thatAll of our associates go through FDCPA and collector courtesy training prior to being al1owed on the collection floorIfanything was said to the consumer that was deemed offensive or derogatory, then I am sorryPlease extend our apologies for any and all inconveniences that may have occurred

This is in regards to complaint number [redacted] This account has been closed in our office and the consumer will receive no further conununication from us.Please extend our apologies for any inconveniences that may have occurred

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have not perceived anything incorrectlyThe message that was automated said I would have legal ramificationsThe problem was that the people that called and threatened my freedom and repeatedly called my home, and cell telling anyone that answered the phone that if I didn't pay, I would go to jailI asked if they would tell me about the debt, they did notI asked them to stop calling, they did notI know under fair collection practices, this is not lawfulI want to know what account or accounts they were specifically collecting onI want those accounts closed and marked paid because of the violations that occurredI also want it in writing with a clear concise apology sent to my home address

This is in regards to complaint number [redacted] Please advise the consumer that this account has been closed in our office on 2/11/and there will be no further attempts at communication The associate involved has been brought in to the Compliance office and the issue has been reviewed with the associate and the Floor Supervisor The associate has been remanded to take refresher courses in both FDCPA as well as collector courtesyUpon satisfactory completion of the courses, the associate will be permitted to return to the collection floor

This is in regards to complaint number [redacted] Please advise the consumer that this account has been closed in our office and there will be no further communications attempted.May we express our sincere apologies for any and all inconveniences that may have occurred?

This is in regards to complaint number [redacted] This account does not exist in any of our filesI as well as our IT department have searched in every possible way using the information provided on this complaintIf there is a number that needs to be removed and the consumer would like to provide it to us, we would gladly remove it

The following is in response to complaint number [redacted] An investigation has been completed by my office and the findings are as follows: • The consumer did indeed take a payment of $to satisfy the first account and we did send her a Paid in Full letter • The consumer does have another outstanding loan in the amount of $ • The loans are from the same lender but they were taken out on two separate occasions using two separate bank accounts to secure the loans • These two loans also defaulted on separate dates Our associate did not use the best customer service skills while communicating with the consumer and for that he has been written up

I received a call threating me that I owe a loan of $if I don't pay they will see me in court I am so concerned because they have all my personal informationI will have to put an alert on my credit reportBecause I feel they are trying to steal persons information to extort money out of people

This is in regards to complaint number [redacted] Please advise the consumer that this account has been closed in our office and there will be no further communications attemptedThe associate involved will be disciplined according to our policies and procedures May we express our sincere apologies for any and all inconveniences that may have occurred

This is in regards to complaint number [redacted] Please advise the consumer that this account has been closed in our office and that no further communications wilbe attemptedThe associate involved in this complaint was dismissed from emp1oyment with our company on May 1st, 2015.May we express our sincere apologies for any and all inconveniences that may have occurred

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: I was contacted on my cellphone Oct10- am by this company regarding a debtI spoke with a customer service rep about getting this debt in writing mail to my home adressRep on refused to do so saying it was sent on May to my spam mailbox The rep then transfered me to her supervisor [redacted] ext *** [redacted] proceed to say the debt was from old payday loan in Jan for She also refused to send anything in mail to me only via email to my spam box I also check my email for date of Maynothing was found from this company The consumer has rights to get a bill for a debt in writing not something sent over spam email also, im not even sure if they are legally allowed to collect this debt after certain amount of years Translate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: Put it in writing through mail or stop contacting me NO SPAM EMAIL !!!!!!!!!!!!!!!!!!!

This is in regards to complaint number ***Please advise the consumer that a this account has been closed in our office and that no further attempts at communication will be made.May we express our sincere apologies for any and all inconveniences that may have occurred

This is in regards to
0.5pt;"> complaint number *** We have closed this account in our office and the consumer and all numbers that she listed as references will no longer receive any communications from our office

This is in regards to complaints *** *** *** On 2/4/2015, it is documented that there was communication with the consumer During this communication, it was decided with and by the consumer that we would remove all forthcoming payments and that the original payment would
satisfy the account in our office Documentation of this agreement was sent to the consumer on this date This is proof that the account was satisfied and can be used by the consumer to update his credit score As of this day, the consumer's account is closed in our office and no further communications have or will be attempted

This is in regards to complaint ID# * *** I have just received this complaint and my department has done an investigation This is what we have determined and what we are going to do to remedy the situation
First, the consumer will no longer receive any
communications from our company as we have closed the account The associate involved has been brought into my office along with the Floor Manager and we have talked about the complaint and the allegations that it containsAs this is not the first time this associate has had a complaint it has been decided to put her on a 1(one) week unpaid suspension and upon her return upper management will make a decision as to whether or not her employment will continue with our company In the event that her employment would continue with us, she would first be required to go through a complete retraining process that would include FDCPAIUDAAP as well as customer service and our company's policies and procedures In the event that this training and the subsequent testing that would be administered would not be satisfactory to my office, the associate would be terminated
Please extend my apologies to the consumer regarding this incident We do not condone what has been done and we train and monitor all of our employees and hold them to very high standards

I have put a temporary hold on this account and the consumer will receive no further phone communications from our office until a letter confirming the debt has been sent to the address listed on the complaint(ID ** ***) Thank you

This is in regards to complaint number *** Please advise the consumer that this account has been closed and that no attempts at further communications will be made from our officeThe associate involved has been remanded to attend • retraining courses in FDCPA and collector courtesyUpon
successful completionof these courses, the associate will be allowed to go back to the collection floorAt this time a day probationary period will begin for the associate dwing which time he will be monitored by Floor Managers as well as the Compliance DepartmentAny further incidents during this time will result in the associate' s immediate termination from employment with our companyPlease extend our apologies for any inconveniences that may have occurred