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Clear Credit Solutions

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Clear Credit Solutions Reviews (126)

Review: [redacted] AT CLEAR CREDIT SOLUTIONS HAS CALLED MY CELL PHONE TWICE LOOKING FOR SOMEONE WHO IS NOT ME. AFTER THE SECOND CALL, I CALLED BACK AND TOLD MR. [redacted] THAT I WASN'T THE PERSON HE WAS LOOKING FOR AND THAT MY CELL NUMBER DIDN'T BELONG TO THEM. MR. [redacted] SAID TO ME TO HAVE THE PERSON HE IS LOOKING FOR TO CALL HIM. HE TOLD ME TO HAVE A NICE DAY THEN HUNG UP IN MY FACE.

Business

Response:

This is in regards to complaint number I [redacted] Please advise the consumer that we understand that this is a wrong number and we are willing to remove it, but the contact number provided does not appear in our database. If the consumer is willing to give us the number that we are calling, we will remove it.May we express our sincere apologies for any and all inconveniences that may have occurred.

Review: Today my sister received a voicemail message from a [redacted] about me. She sent me a text message saying this man said he was with the County Clerk's office and that he was going to be accompanied by local law enforcement to serve me (not her) a summons between the hours of 3 and 5 p.m. and that if I was not home, he would contact my human resources department. I then checked my phone, saw that I missed a phone call from an 'unknown' number and then checked my voicemail. It was the exact same guy, [redacted], saying the exact same thing. He also said that my car could be taken away, gave the description of my car and even my license plate number!! I called the number that he provided me and when he answered, he didn't answer it with the name of the company, instead he answered it 'Legal Department'. He knew very personal information about me, my ss#, my address, my make and model of my car, where I used to bank and my email address. He said I had taken out a 'fast cash' loan through HydraFinancial in the amount of $300 in May of 2013 which was deposited into my checking account and that I was going to be charged with check fraud since my account was closed when they supposedly tried to take payments out. I called my previous bank where I had banked at the time and had them look to see if $300 was ever deposited from a 'unknown' company. She looked from March of 2013 to June of 2013 and no such deposit was ever made!! I went to the bank and got copies of my account activity during this time period so I have proof that no such thing ever happened. I will hire an attorney if I have to, that I don't mind, if this company continues to harrass me about something that is completely false!!! SCAMMERS!!!!Desired Settlement: I want these people stopped!! They are scammers trying to take things away from innocent people. I want them put out of business actually.

Business

Response:

This is in regards to complaint number [redacted] Please advise the consumer that this account has been closed and that no attempts at further communications will be made from our office. The associate involved has been remanded to attend • retraining courses in FDCPA and collector courtesy. Upon successful completionof these courses, the associate will be allowed to go back to the collection floor. At this time a 90 day probationary period will begin for the associate dwing which time he will be monitored by Floor Managers as well as the Compliance Department. Any further incidents during this time will result in the associate' s . immediate termination from employment with our company. Please extend our apologies for any inconveniences that may have occurred .

Review: My family started getting threatening phone calls with ALL of my personal information including the fact that there are "serious Allegations" against me. I phoned them and gave them my telephone number to reach me directly and have NEVER received a phone call from them! Yet they continue to call and harass my family including going as far as to tell my sister that she will be sitting in jail next to me for not giving them debit card information. I have yet to receive ANYTHING in the mail stating this is a legitimate DEBT nor did either time that I spoke with them did they disclose to me they were even a collection agency. I was NEVER informed that I was being recorded and I DONT like being told that I will go to jail for debt! This is getting out of hand and I am moving forward with this to my local general attorney and have also given as much information as I can to my personal attorney.Desired Settlement: I want this company to leave me and my family alone!!!!!!!!!!!!

Business

Response:

This is in regards to complaint number [redacted] This account has been closed in our office and the consumer will receive no further conununication from us.Please extend our apologies for any inconveniences that may have occurred.

Review: I have been contacted by this number [redacted] saying I owe for a pay day loan that was deposited in my account on 4/10/2013 . I have look at my account and tried to tell them there was not any money deposited in my account. The company had me speaking to a [redacted] one day and I haven't spoke with her any more then one day I spoke with a lady who said she was ms long and when I call back they stated there was not anyone by that name and I tried to explain to the lady I had just spoke with someone. I tried to give the number she gave me as a reference and it popped up as someone else .I got another lady she who said was ms love. she was rude and I tried to explain to her that I talk to ms Williams and that I didn't see any charges on my account. I also ask could she give me information on the company I am suppose to owe and she would not. I also ask could I get proof that the company is real before give any information related to an account they won't tell me about. If this is real they would have electronic transfers of the money given. I have no such proof in my account.Desired Settlement: I would like this company to stop contacting me about this issue and remove my file

Review: On December 1,2014 I received a call from Clear credit solution. I spoke to Mr. [redacted] he told me owe over $2,000 for payday loan I did not receive. The company had all of my information but could not produce any legal documents that said I was being sued by a payday loan company. [redacted] said if I don't pay a judgement will go against me. Sir/Ma'am I haven't produced any legal documents stating that I am being sued everything is verbal.

Thank You

[redacted]Desired Settlement: I want legal documents from Maryland court stating that I am being sued.

Business

Response:

Dear Sir of Madam,This is in regards to complaint nwnber [redacted]. Please advise the consumer that this account has been closed and that no attempts at further communications will be made from our office. The associate involved has been remanded to attend retraining courses in FDCPA and collector courtesy. Upon successful completion of these courses, the associate will be allowed to go back to the collection floor. At this time a 90 day probationary period will begin for the associate during wh ich time he will be monitored by Floor Managers as well as the Compliance Department. Any further incidents during this time will result in the associate's immediate tennination from employment with our company. Please extend our apologies for any inconveniences that may have occurred .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: zThis company keeps calling my phone and my work phone stating that they have a pre-litigation matter to discuss. No info as to what they are calling about, or for whom they are calling. I work for an attorney and I know this is not how this is done.... threatening messages left on voicemail and work answering machine. No documents have been received by me. This is a scam or something like it. They state they have a complaint against my name and SSN....Desired Settlement: They need to stop contacting me. They have no valid complaint against me, nothing has been received by me other than telephone calls. I want this to stop, and especially at my job. Unfair Collection Practices Act is being violated here.

Review: This Business keeps calling and harassing my Father. Its bad enough There calling his home but there also calling his parents house in Seattle, Washington. There has got to be something that can be done. My dad is 64 and fly's airplanes for a living he doesn't need this stress that its causing.Desired Settlement: I understand I owe this collection agency, but they can contact me at my number [redacted]nd keep my family out of it!!!

Business

Response:

This is in regards to complaint number [redacted] We have closed this account in our office and the consumer and all numbers that she listed as references will no longer receive any communications from our office.

Review: This company called me the week of 3/23/15. I explained to them I didn't know what the collection activity was for. They told me it was for an online loan taken with a company I have never heard of. I asked them to send me documentation of the debt, to fax it. The representative told me she'd fax it right over. Within 5 minutes another woman called me and said their fax machine was not working correctly and would send me the information via email. I gave my email address and waited, nothing showed up. During the conversation she proceeded to tell me that this was going to Harris County (the county I live in) and charges would be filed and I would have to pay far more to fight the case against me. I said, "what case?" She informed me that I had taken out an online payday advance, the closed my account. She knew my social, and my banking institution. She told me they have a signed affidavit from my bank that I received a $400 deposit on May, 2011. Then closed my account shortly after. That account is still open and operating. I haven't taken a payday loan. I disagreed with her and said, please send me everything you have and let me look into this. Her reply just before hanging up on me, was. "why would I send you my evidence against you??" I tried calling back my "representative" multiple times to no answer.

Yesterday, 04/06/15, I got a text from my SISTER...they had called her and told her that I was facing a very serious situation, and would have charges filed against me if I didn't respond. I called them back, this time extremely irritated. I told the woman of the first two conversations. She told me at that point, there had been zero communication with me, as she was looking at the computer screen and there weren't any notes. I told her I have my bank statements and my account is still active, and there is no record of any loan with their fictitious company. To not call my sister or any of my family and to cease contacting me. Her rebuttal to me was that I cannot interrupt her and that after numerous attempts to collect from me, they go to my references....um, about 5 minutes ago they had not talked to me???? She then told me when I calm down I can call her back and make arrangements to settle the issue.Desired Settlement: I want the calls and harassment to stop. I would love to see them shut down. Their tactics and scams are unethical.

Business

Response:

This is in regards to complaint number [redacted]. Please advise the consumer that this account has been closed inour office and that no further communications will be attempted. My office is performing an inquiry into this issue and any negative findings will result in disciplinary actions to the associates involved depending on the severity of the infraction.May we express our sincere apologies for any and all inconveniences that may have occurred.

Review: Received several calls from a representative from Clear Credit Solutions [redacted] whom was very disrespectful towards me and use language that shouldn't be acceptable when dealing with customers. It was regarding a matter of a debt and he had explained to me in a forceful way that if I didn't rectify the situation immediately I would be subject to a lawsuit. I told him that what was my other options. [redacted] stated that I could set up monthly payment arrangements. I had asked [redacted] I he can call me back the next day after 6 because I was driving an wanted to discuss this while not driving and so I can go over my finances. [redacted] was very rude told me in a demanding manner to pull over because this needed to be discuss. I had repeated myself and [redacted] went on to say that "this is not his problem", "he doesn't care". Of course I had gotten upset becaus e the fact I had jus gotten off of work and the one and demanding way he was speaking to me was very unacceptable. [redacted] also stated that he wasn't going to call me anymore that I'll jus be sued and hung up the call.Desired Settlement: I don't want to be contacted by this business. I have read multiple reviews in regards to their unprofessionalism. I am open to other options such as payment arrangements.

Review: Received a message from [redacted] Director of Claims Department for Clear Credit Solutions, stating that this was regarding fraud and needed to resolved the issue or be arrested, as well as paying 3 times the amount of the debt, he called and harassed my previous employer, family and friends including my little brother who got really scare, I told him to stop harrasing and he said he won't till I agree with some sore of payment.Desired Settlement: This company needs to stop harrasing and telling people that they will be arrested, and leaving messages to friends family and co-workers.

Business

Response:

This is in regards to complaint number [redacted]. Please advise the consumer that this account has been closed in our office and that no further communications wil1 be attempted. The associate involved in this complaint was dismissed from emp1oyment with our company on May 1st, 2015.May we express our sincere apologies for any and all inconveniences that may have occurred.

Review: I received a call from this company on 1/29/15 about a debt from 2012. I asked for verification of this debt and I was told no. The same company called on 1/30/15 and I gave them my address and email and asked for verification of the debt. They said they emailed it to me and I had till 3 to fix it. I never received verification of the debtDesired Settlement: Send me verification of the debt according to the Fair Debt Collection Act

Business

Response:

This is in regards to complaint number [redacted] Please advise the consumer that this accowit has been closed in our office on 1/30/2014 and there will be no further attempts at communication. The associate involved has been brought in to the Compliance office and the issue has been reviewed with the associate and the Floor Supervisor. The associate has been remanded to take refresher courses in both FDCPA as well as collector courtesy. Upon satisfactory completion of the courses, the associate will be permitted to return to the collection floor.Please extend our apologies for any and all inconveniences that may have occurred.

Review: This comapny has made threats over debt with out verfiying it in mail . [redacted] from this company has left me threating message on my machine about lawsuits . She also has disclose personal info with a family member.Desired Settlement: letter with info on debt

Business

Response:

I have put a temporary hold on this account and the consumer will receive no further phone communications from our office until a letter confirming the debt has been sent to the address listed on the complaint(ID [redacted]). Thank you.

Review: Myself and family members keep receiving threatening phone calls from this company stating that they need my address to serve me papers concerning a debt. I've explained to them I will dispute this because I know that I don't owe this debt and haven't received any legal papers stating otherwise. I made it VERY clear to stop calling me and my family with harassing calls and they hang up and call right back. I was even called and yelled at by an employee saying "What are you going to do?? I'm calling you again, you can't stop me!". Not only is this such unprofessional behavior, it's going against my legal rights. This has to stop not just for me, but other's experiencing the same treatment.Desired Settlement: I do not want this company contacting myself or family members and to have this case closed...and all my info removed from this company.

Business

Response:

This is in regards to complaint number [redacted]. Please advise the consumer that this account has been closed in our office and that no further communications will be attempted.May we express our sincere apologies for any and all inconveniences that mayhave occurred.

Review: I received a call from a former co-worker. He stated that a voicemail had been left for me on my old work number, and it was from "Clear Credit Solutions". He stated that they had left a call back number [redacted] and a case number "[redacted]; he also stated the message sounded serious. I called [redacted] and instantly recevied an automated recording stated to leave my personal information and someone would return my call. I did not record a message. I went online to google and entered in the phone number provided and no results came up that associated with Clear Credit Solutions. I did a google search of "Clear Credit Solutions" and received results that included a number [redacted], which I called. The man on the other end answered the phone with a "Hello" and no formal introduction (i.e. company name, his name, etc.). I told him that I received a voicemail message to call back [redacted]1445 regarding a case and I wanted to know the call was in regards to. He asked what number was the voicemail left at, and I told him. He proceeded to state my name and asked me to verify the last four digits of my SSN. I stated that I wasn't going to verify my SSN until he told me what the call was about. He angrily stated that "Your case will be in court then [since I won't verify my SSN].", and he abruptly hung up without provided the opportunity for me to say anything.

I'm unclear at this point if this is a phishing scam, because I check my credit report on a monthly basis and I have no outstanding debts and the and the number [redacted]) left goes straight to a recording with asks me to leave my personal information. I was a victim of identity theft in 2012 when some filed a fraudulent tax return on my behalf, so I'm very cautious as to who I provide my personal information to.Desired Settlement: I want to know what this company wants from me and I want the phone calls to my previous place of employment to stop.

Business

Response:

This is in regards to complaint number 10293182. This account has been closed in our office and the consumer will receive no further communications from our office. Each of our collectors go through a training course in FDCPA and basic collection etiquette prior to entering the collection floor. After they complete the courses, it is up to the managers and compliance department to monitor the• collectors. Occasionally, someone will step out of line such as this associate did, usually out of desperation. This associate was brought in along with the Floor Supervisor and was given a written warning. They were both made aware of what took place and why it was wrong. The associate was trying to verify that they were speaking to the correct consumer but when the consumer refused the associate responded incorrectly.

Please express my sincere apologies for any inconveniences that may have occun-ed.

Review: Clear credit solutions LLC contacted me last month regarding a debt that I have I believe the amount was around 200$ the employer [redacted] stated where he was calling from and that he was collecting a debt informed that the it had to be paid and if not paid I was being summoned to be appear in court 2 days later. I explained what happend in that moment from why it could not be paid about 4 years ago. I told him that I can set up a payment arrangement. I paid 130 the first time this comming month the same gentlemen [redacted] called back 3 times in less then 3 hrs called back to back left a message harrassing my phone when I am at work. I explained to him that it could not be paid in full due to financial hardship I was in. [redacted] instantly came off so disrespectful I had to raise my voice and refused to speak to him because when the agreement I was trying to work out with this company was I can pay the 52 dollars and the following week another 52. He quotes "you made this payment arrangments if you dont pay it in full you are being summoned in court" I told him im not saying I cant pay it today im simplying saying to work with what I have and he was so rude I had to be a complete a** and then he had the nerve to tell me you know what sir your card will be charged the full amount tomorrow. Knowing that is illegal to charge a card with out authorization. I asked to speak to a manager he was arguing being outrageous over the phone. I decided let me place him on hold contacted my sister who worked for a collection agency so she knows the rules and regulations and laws you must follow I merged the call together and gave them permission to speak to my sister because this guy was so rude. I didnt know what to say but just curse him out. my sister asked what is the name of your company he stated CLEAR CREDIT SOLUTIONS LLC she stated that certains codes and rules that he went against and the man lost on the phone stating I no longer want to speak to you and, at the end of the day it dont matter im still getting paid so dont even trip ma'am I still get paid regardless. My sister then stated I want to speak to your manager and he just kept going off with the mouth. he finally got over his manager. The name Thomas Olwe, my sister in the process of telling [redacted] what he was breaking looked up clear credit solutions and googled their info and when thomas got on the phone she explained to thomas your company clear credit solutions LLC well it shows your a rip off company and he then stated that is not our company name. When loud and clear [redacted] stated numerous of times the name of there company need I mind you the company is recording. thomas says that is not the name of our company and she then stated ok well not surprised you are guys are F for failure on the Revdex.com site so then she said it is against the law to have your employee call and state that you are summoning him in court without legal documentation to prove that and not only but you guys have violated the FDCPA law she then explained that to him and that gentlemen lost it and started yelling saying he didnt want to speak to her and asked if she was power of attorney there was so much yelling I could not understand what this company was trying to get but a ear full of rude words. I have never dealt with company so disrespectful and rude. This company has placed me under so much stress and scaring me into thinking how bad im in trouble I dont have a bad record and I dont want one. I don't know a lot of the system because I wasnt raised by parents and wasnt taught a lot. This company placed me in tears and I want nothing to do with them. Please see what I can do this about this. this was yesterday and I am here today still botherd by them. Never again I hope not to hear from them.

Review: I RECENTLY BEGAN GETTING THREATENING CALLS FROM THIS COMPANY. THEY LEFT ME A MESSAGE USING KEYWORDS *STATE LAW* PRELGAL DIVISION*SERIOUS ALLEGATIONS*FAILURE TO CONTACT WILL RESULT IN CLAIM FILED AGAINST YOU*. I'VE NEVER RECEIVED ANYTHING IN WRITING FROM THEM IN MAIL AND NEVER RECEIVED ANY CALLS OR MAIL FROM THE COMPANY THEY STATE PUT ME IN COLLECTION. SUPPOSEDLY THIS IS FROM 2011-I NEVER HEARD OF THE COMPANY THEY CLAIM PUT ME IN COLLECTIONS. THIS WAS A HUGE RED FLAG. THEY CLAIMED THE COMPANY MAY HAVE GONE BY A DIFFERENT NAME. THE FIRST REP I SPOKE W/ WAS ADEMENT THAT I PAY ABOUT $350 OR SHE WOULD FORWARD IT TO A LEGAL DEPARTMENT WHERE THEY WOULD CHARGE ME ALMOST $600 PLUS ATTORNEY FEES. SHE WARNED ME THAT IT COULD GET MESSY. I TOLD HER I WANTED TO LOOK INTO IT, TO WHICH SHE RESPONDED IN A NASTY WAY AND TOLD ME ONCE PAYMENT AGREEMENT WAS SETUP THEY'LL SEND ME PAPERWORK IN MAIL TO REFRESH MY MEMORY. I ASK ED FOR A SUPERVISOR WHO WAS MUCH NICER-STATED COMPANY MOST LIKELY WENT BY A DIFFERENT NAME IN 2011. I STILL EXPLAINED I WANTED TO LOOK INTO IT. SHE SAID SHE WOULD GIVE ME TILL 6PM. I WENT TO THE BANK I HAD AT THIS TIME AND ASKED THEM TO LOOK UP IF I HAD A $300 DEPOSIT DATED 7/26/2011 WHICH WAS THE DATE THEY CLAIMED THE PAY DAY LOAN WAS RELEASED TO ME. AS I SUSPECTED THERE WAS NOTHING. I DID APPLY FOR PAYDAY LOANS AROUND THIS TIME WHICH ARE UNSECURE LOANS SO I THINNK THIS IS HOW THEY GOT MY INFORMATION. WHEN YOU OWE MONEY AND I HAVE IN THE PAST-COMPANIES DO EVERYTHING TO CONTACT YOU. NOONE HAS CONTACTED ME OTHER THEN THESE IS. IM SO GLAD I DECIDED TO LOOK INTO BECAUSE I ALMOST PROVIDED MY CREDIT/BANK INFO TO THEM.Desired Settlement: IF THIS IS A SCAM I WOULD LIKE THESE PEOPLE PROSECUTED. IF NOT THEY NEED TO GIVE ME THE DAY "$300" WAS DEPOSITED IN MY ACCOUNT AND THE NAME OF THE COMPANY AT THAT TIME.

Review: On March 16, 2015 Clear Credit Solutions called my parents to give me a message even though they had a cell number where Mrs [redacted] wants to hurry up and have this debt of mine which isn't really mine it was a fraud made in my name by my husband. So now they are harassing me with fake processors and police men which I took this matter to Zehyrhills Police Department and calls every 2 times a day is getting on my nerves. I have told Mrs. [redacted] I would be glad to pay this debt but can she mail me out some paper work about my payday loan she said no . She sent paper work of how much I owe on an email . These people seem like scammers and I am trying to see another bill collector here in florida they don't seem to be very truth people this harassing has to stop.Desired Settlement: if they can work out an payment plan and send me a copy of how this amount was calculated I will pay them the debt I own from Great Plains Lending

Business

Response:

This is in regards to complaint number [redacted] Please advise the consumer that this account has been closed in our office and there will be no further communications attempted. The associate involved will be disciplined according to our policies and procedures. May we express our sincere apologies for any and all inconveniences that may have occurred.

Review: I keep receiving threatening phone calls from [redacted] stating that if I don't pay them over the phone with a credit card I will be taken to court and that I need to be prepared with two forms of id? This message was left on a cell phone answering machine and

I have never given this company permission to contact my cell phone number and I feel they are in violation of TCPA laws.[redacted] has called my cell phone at least 9 times and has repeatedly left threatening messages.Desired Settlement: To have any case with this company to be closed

Business

Response:

This is in regards to complaint number [redacted]. Please advise the consumer that this account has been closed and that no attempts at further communications will be made from our office. The associate involved has been given a warning and understands what he did wrong. We are working with him to develop betterethods by which to do what is expected of him. Let it be known that all of our associates attend FDCPA and co11ector courtesy training prior to being allowed on the collection floor. Please extend our apologies for any and all inconveniences that may have occurred

Review: I got a call last wednesday stating I owed money on a payday loan I never heard of. The woman on the phone last week would not tell me who she was with. She kept going on if I do not resolve this matter in 24 hours I will go to jail and get a summons to go to court. I kept wanting to jump in ask what are you talking about. And then again this past week I got hold of a [redacted]. She is with this Credit solutions. I called back the number a Kelsey Smith answered. I said my name she would hear a word I was saying. And kept saying I would not let her talk I will go to jail and pay three times what I owe. I bounced checks all over the place. Which is not true. I had to block the call. I am getting another cell phone and changing my number. I looked up this company there are alot of complaints with this company. What is scary they have your ssn# and your date of birth.Desired Settlement: To leave me alone,and quit calling.

Business

Response:

This is in regards to complaint number [redacted]. Please advise the consumer that this account has been closed in our office and there will be no further communications attempted.May we express our sincere apologies for any and all inconveniences that may have occurred?

Review: This company is very rude!! They stated I took out a loan with a company by the name of [redacted], which is not true. I have told them over and over I did not do this. They continue to call my cell phone and home phone. One rep told me I needed to stop being retorted and pay the money back. They won't stop harassing me. I have filed a complaint with the Federal Trade Commission. Not sure what else to do.Desired Settlement: I want these people to stop contacting me. Stop harassing me!

Business

Response:

The following communication is in regards to [redacted]. After an inquiry into this matter it has been decided that we would close this account in our office. A review of the account notes state that the consumer believes our company to be a scam. I can assure you that we are not a scam and that while we have closed this account and the consumer will receive no further communications from our company, this does not mean that the debt disappears.

I'm sorry that the consumer feels that she was mistreated but the fact of this matter is that no one likes to be contacted by debt collection agencies. Once again, the consumer will receive no further communications from our agency.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

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Description: COLLECTION AGENCIES

Address: 300 Delaware Avenue, Suite 210, Wilmington, Delaware, United States, 19803

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