Dear [redacted] ***,Thanks for passing along Mrs [redacted] communicationFullBeauty Brands(d/b/a King Size) is committed to providing a positive customer experience andwe are confident we can resolve this matter to the customer' satisfactionOur records show that an order for a KS jacket ($39.99) was placed on 1/11/2015inclusive of free shipping and handling coupon and defer billing until April, We understand that Mrs [redacted] contacted us via phone and e-mail to inquireabout a price difference of $ Please be advised that Mrs [redacted] was contacted over the phone and offeredclarification in regards to the jacket priceThis jacket was not offered a price of$29.99, but as a one-time courtesy, a credit in the amount of $was issuedon 3/30/This was issued back to the original method of payment.We trust this matter is now resolvedSincerely, [redacted] FullBeauty BrandsExecutive Communications Dept
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Dear [redacted] ***,Thank you for passing along Ms [redacted] communicationWe reached out to her and resolved the matter to her satisfaction.We understand that Ms [redacted] had an offer for free shipping and free returns on orders of $or moreMs [redacted] returned the merchandise she purchased and expected to receive a full refund.Our records indicate that Ms [redacted] submitted her order online with coupon redemption for 40% off highest priced item on her orderThe promotional offer did not include free shipping and free returnsMs [redacted] did not receive a good explanation regarding coupon policy when she inquired via chatWe value Ms [redacted] as a customer and can see how this can be confusing As a courtesy, we refunded the shipping and handling on the order as well as the return postage fee for a total refund in the amount of $She should see the refund post to her credit card within the next two business days.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely, [redacted] , Executive CommunicationsOffice: | Fax: [redacted] @fbbrands.com
Dear [redacted] ***,Thank you for passing along [redacted] communicationWe reached out to her via email and resolved this matter to her satisfactionMs [redacted] submitted an order online on 4/17/in the amount of $She realized that she had forgotten to redeem her promotional offer and called the same day to have the coupon added to the orderThe new order total after the discount was quoted as $Ms [redacted] claims that the amount of $was charged to her MasterCard on 4/17/instead of the $95.98.Our records indicate that an Authorization Inquiry was submitted to Ms [redacted] ’s MasterCard in the amount of $when the order was submitted on 4/17/Authorization Inquiries will cause a temporary hold on the account and will normally drop off within to business days, depending on the issuing bank’s policyThe order was shipped April 20, and charged to her MasterCard on April 21, in the amount of $95.98.Ms [redacted] ’s MasterCard is issued through Citi BankWe contacted Citi Bank via phone to inquire about the $Authorization inquiry through Brylane HomeWe were informed that the only transaction from Brylane Home on Ms [redacted] ’s MasterCard is a charge in the amount of $on April 21, Any Authorization inquiries have since dropped off Ms [redacted] ’s account.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted] , FullBeauty Brands Executive CommunicationsOffice: | Fax: 1.800.265.7073L [redacted] @fbbrands.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the curt response made by the business in reference to complaint ID [redacted] , and find that although this resolution is unsatisfactory to me, however I don't really have a choice in accepting their response if I want to get any money back In their response, for some odd reason they told me all about the discount code I used which had nothing to do with the issue since I stated the correct discounted price in my complaint and was not disputing anything at all about the cost or the amount paid or a discount, etc; they also still failed to answer my question about when/if I was told that my order would be fulfilled by a third partyI will wait for the other business (Swimsuits For All) that I never knew I was ordering from instead of the one I actually ordered from (Roaman's) to perform the action of refunding my money in a timely and customer service oriented manner after I send the swimsuit back and, if they do refund my money in a timely manner, will only consider this complaint to be fully resolved at that time.I acknowledge that this is a minor issue but I stand on principle that no matter how minor or seemingly insignificant, each customer's experience should matter Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI spoke with Lorena who suddenly was able to honor the $price In her written response she states the catalogues were mailed the same dayI received one catalog via USPSThe 2nd catalog came in the shipment with the shoes over a week later I'd also like to know where the provision covering the scenario can be found in the cataloguesThe company is unethical, seems to use advertising, and changes the story and pricing to fit their bottom lineThey are not interested in the consumer, only the money the consumer sends to their profit marginsBottom line is their representatives tell you they've spoken with a supervisor when they haven't You're lead to believe you're dealing with a reputable company when you're not I have sent the shoes back to Jessica London via USPS and expect a full refund Dear [redacted] ***,Thank you for passing along [redacted] communicationWe reached out to her via email and provided an explanation.We understand that Ms [redacted] placed an order for shoesThe catalog displayed the shoes at the price of $instead of $She also states her catalog offered free shippingMs [redacted] was charged the full price for the as the shippingShe is requesting a price adjustment for the shoes and a refund of the shipping.Our records indicate that the promotion code for the free shipping was not provided at the time the order was placedThe promotion code activates the offer; therefore, the order was shipped and the postage was charged on the order.The April issue of the Jessica London catalog displays the Comfortview(R) Sport 'Ria' Woven Sneaker at the incorrect price of $in the W and WW widths and $for the M widthThe correct price in the W and WW widths is $We are not honoring the incorrect price The Catalog was printed with two different covers and were mailed on the same date.The provision covering this scenario states:WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED.Ms [redacted] was informed that she has the option to return the shoes for a full refundThe shipping and handling on this order was refunded to Ms [redacted] ’s Visa on 5/3/The return label located on her invoice was activated free of charge so she can return the merchandise at no cost to herAs of today, we have not received a return.It is rare that product pricing is incorrect and we hope this information satisfies this inquiryWe trust that this matter is now resolvedPlease feel free to let us know if you have further questions or issues.Sincerely,Lorena [redacted] FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso TX, 79912Office: | Fax: 1.800.265.7073L[redacted] @fbbrands.com
Dear [redacted] ***,Thanks for passing along Mrs [redacted] communicationFullBeauty Brands(d/b/a King Size) is committed to providing a positive customer experience and we are confident we can resolvethis matter to the customer’s satisfaction.We understand that Mr [redacted] has been trying to unsubscribe from our e-mail distro list for a couple of weeks and e-mails were still being sent to him due to a web system issuePlease be advised that Mr [redacted] was contacted by e-mail and offered an apology and an explanation of the problemWe also updated his e-mail address in our system today in orderto stop the e-mails being sent We thanked Mr [redacted] in advance for his patience during this time frame.Please be also advised, that, our IT group was able to have the system issue resolved on 6/but any requests submitted prior that date might not have processedWe trust this matter is nowresolved.Sincerely, Marcela [redacted] FullBeauty BrandsExecutive Communications Dept
Dear *** ***,Thank you for passing along *** *** communicationWe reached out to him via email and resolved the matter to his satisfaction.Mr*** submitted an order online on March 18, and an authorization was placed on his account in the amount of $Authorizations are placed
on the customer’s card to verify that the card is active and has not been reported lost or stolenAuthorizations are usually dropped within 3-business days, depending on issuing credit card company’s policy. During processing the merchandise Mr*** ordered became unavailableCustomer demand for certain items is sometimes much higher than we expect and we simply run out of stock before we can replenish our inventoriesWhen this happens and additional inventory is on its way, we will place our customer’s merchandise request on backorderAs soon as we receive new shipments from our manufacturer, we immediately process and ship orders to our waiting customersWe don't charge our credit card customers until backorders are shipped.Two items were prepared for shipment and the amount of $was authorized for each item on 3/20/When a backordered item is ready to be shipped, prior to shipping the item we will authorize the amount of the pending item on the customer’s credit cardThe two items shipped the same day and were charged $each.Two additional items were prepared to be shipped along with the two corresponding authorizations that were submitted to the customer’s credit card on 3/23/in the amount of $and $Unfortunately, shipping issues resulted in the two items not shippingThese two cancelled shipments were not charged to the customer’s account.We faxed the customer’s bank requesting to drop any pending authorizations from the customer’s accountAny remaining authorizations should be released within to hours, depending on issuing credit card company’s policy. Mr*** is valued as a customer and we understand how disappointing this experience was for himMr*** will receive a $gift card via email within the next business days.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena ***, OSP Group Executive CommunicationsOffice: | Fax: 1.800.265.7073Lorena.***@ospgroup.com
Dear *** ***, Thanks for passing along Mrs*** *** communicationFull Beauty Brands (d/b/a Woman Within)is committed to providing a positive customerexperience and we are confident that we can resolve this matter tothe customer’ satisfactionWe understand that an on-line order under
the name of *** *** was placedon 4/17/at 2:AM (EST); the order included a shaddress for *** ***Our records indicate that on 4/18/at 3:PM (EST), a day after the order was placed,Mrs*** *** contacted via phone requesting an order cancellation; during this callshe states that she had mistakenly ordered the wrong itemOur FullBeauty Brands representativeimmediately informed Mrs*** that the order could not be cancelled because the order was already "in process" Mrs*** contacted us again on 4/20/with the same order cancellation request and spoke toseveral representatives including our Supervisor *** *** Mrs*** contacted the warehouse directly and they were able to manually stop the package from being sent to the customer Please be advised that this is not our business practiceThe authorization hold on the method of payment she used will drop within 1-business days. We trust that this matter is now resolvedBest Regards, *** ***Executive Communications Dept
Dear *** ***,Thank you for passing along *** *** communication We reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms*** placed an order for a jacket on May 10, The item appeared to be available at the time the order
was placedUnfortunately, by the time her order was processed the merchandise was no longer in our current inventory We understand how disappointing it can be when items are not immediately available Customer demand for certain items can be higher than we anticipate When this happens and we have merchandise on the way to replenish our inventories we create and send a notice indicating that the item is on backorderWe reserve the product to fill the order once the goods are received and backorders are processed prior to any new orders for the same item.Ms*** indicated that the backorder notice was not receivedShe called May 20, to check on the order and was informed that the jacket was expected to arrive around June 16, Ms*** was provided the option to cancel the backorder but she opted to wait for the itemShe was informed that she could cancel the jacket any time prior to the shipment processing to shipOnce an order or backorder is pulled for processing, we are not able to stop the shipment.Ms*** contacted us on June 24, to cancel the orderShe was advised that the jacket had been pulled for processing on June 21, and could no longer be cancelledShe was provided the option to return the merchandise for a full refund and the return label, which is located on her invoice, would be activated free of charge so she can return the jacket at no cost to her We explained to Ms*** that the shipping charges would be refunded as soon as the shipment was out of processing and the jacket would be refunded as soon as we receive the jacket at our return department. We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,*** ***FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax: 1.800.265.7073***@fbbrands.com
Dear *** ***,Thank you for passing along *** *** *** communicationWe reached out to her via phone and resolved this matter to her satisfaction.We understand that Ms*** placed an order that was shipped from *** which is a third party vendor on our websiteDue to the vendor’s
return policy, Ms*** is unable to return the item for a refund. We understand how it can be confusing to our customers when our 3rd party vendors have different return policies from our ownFor this reason, we have issued a refund in the amount of $17.99.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,*** ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073***@fbbrands.com
Dear *** *** Thank you for passing along Ms*** *** *** *** communicationWe reached out to her via email and provided an explanation. We understand that Ms*** *** purchased a swimsuit from the Swimsuit for All collection onlineShe contacted customer service via
chat to inquire about the return policyShe indicates that she was informed that she could return the item for a full refund. Our chat records indicate that Ms*** *** contacted us via chat on 3/21/and she asked if the swimwear was returnableShe received a response that "any unwashed, unworn, or defective items can be returned for an exchange or a refund." Please see attachment. Ms*** *** states that Roaman’s offers free returnsRoamans.com and Roaman’s catalog does not offer free returnsOccasionally, we will offer promotion codes that offer free shipping and free returnsThe promotion code must be redeemed at the time the order is placed for the offer to applyThe offer cannot be combined with other promotional offers. Our records indicate that Ms*** *** redeemed a promotion code for 30% off the highest priced item on her orderThe offer reduced her swimsuit from the original price of $to the promotional price of $which is the 30% discount offered by the promotion code. - Promo Code: RDT0002, Extra 30% off your highest priced itemReturns will be credited at the discounted priceDoes not apply to multiple units of the same itemNot applicable on gift cards or prior purchasesApplies to subtotal onlyMay not be redeemed for cash or combined with other offersExcludes items shipped directly from manufacturer, clearance, fragrances, and watches, and items from Reebok, Aerosoles, and EbagsExpires in hours Ms*** *** may return the swimsuit to Swimsuits for All for a merchandise refundShe will be responsible for the return postageThe item must be returned to the following address: SWIMSUITS FOR ALL SANDEN DRIVE SUITE 100DALLAS, TX We trust that this resolves this matter Please feel free to let me know if you have any other questions. Sincerely,*** *** Executive CommunicationsOffice: | Fax: 1.800.265.7073***@fbbrands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I applied for and received the Woman Within Credit CardIt is advertised as "No Payments for days"I have attached a screen shot of the landing page for Woman Within's websiteIt clearly states Do not pay for days.I made a partial payment of $in December as a show of good faith since I was traveling at the timeMy days had not elapsed when I returned the itemsI even attempted to use the credit toward another garment and the Woman Within did not have this item in stockI abided by the "terms" and expect a refundThe response from Woman Within that you received is the first I have heard that I did not pay in timeI believe this is inaccurate
Regards,
*** ***
Dear*** ***, Thanks for passing along Mrs*** *** notification.FullBeauty Brands (d/b/a BCOutlet) is committed to providing a positivecustomer experience and we are confident we can resolve this matter to the customer' satisfaction. Our records show, that an order for three pairs of
pants and a jacket ($33.36)was placed on 3/20/and a $tax was incorrectly added to the orderdue to a systemic issueThis issue is being resolved to avoid further instances. Please be advise that a tax credit of $1.70, was issued today back to the originalmethod of payment, which should post into your account within 2-business days. We trust this matter is now resolved.Sincerely,*** ***FullBeauty BrandsExecutive Communications Dept
Dear *** ***Thanks for passing Mrs*** *** communicationto usFullBeauty Brands (d/b/a Woman Within) is committed to providing apositive customer experience and we are confident that we will resolve thismatter to your satisfaction.We understand that Mrs*** placed an order
on10/16/in the amount of $ and returned back to us on 12/30/usingour easy return labelA merchandise credit in the amount of $was issued back to the originalmethod of payment at the time of the returnIt is our policy to accept any unwashed/unworn merchandisereturned to us within days of purchase for a full refund minus originalshipping and handling charges and/or easy return label fee of $7.50.Our records show that payment of $was processed byComenity on 12/16/Unfortunately, the payment was received past thestatement due date of 12/06/and Mrs*** incurred bank fees in theamount of $ that were deducted from Comenity’s final refund check. Please be advised that a credit for the original shippingand handling and the ERL fee went back to Mrs *** account today as a one-timecourtesy We also reached out to Comenity and have them credit theaccount for the bank fees accumulatedThey will be sending the customer asecond refund check thru the mail once all credit transactions have beenprocessedWe trust that this issue is now resolved. Best regards, Marcela ***Executive Communications Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I did receive a call from FullBeauty yesterdayI was told that it stated on the invoice the merchandise was being shipped by the vendorThat didn't mean anything special to me if that is trueI didn't see it anywayI have never seen this company issue such a statement beforeSo I wasn't expecting or looking for any alerts/changes to policyAny online purchase I make from business that have have merchandise that ships desperately from vendors states it on the products informationI shop with *** (I am a Prime Member with ***) and I've never had this problem with themI also shop online with *** who sells products from ***I've never had a problem with them eitherSo for her to say that I was satisfied with her call yesterday is a lieI had to hang up on her because she had me so upset I started coughingI am yrs old and I have asthmaStress, especially when I'm on the phone in a stressful conversation causes me to start coughing (which can flair up into a visit to the hospital.) so I told her I had to hang upI told her goodbye and I hung the phone on herI told her she was being unreasonableShe just kept repeating that stores no return policy over and over againI told her I knew nothing about their policy> I never even knew I was buying from anyone else but FullBeauty Had I known that I was buying from another vendor other than FullBeauty, I never would have made a purchaseI don't buy "nonrefundable" merchandise online, especially clothingThat customer service representative telling you a lie about our conversationsSaying that she resolved the issue is NOT TRUEThis only validates my complaintIt shows that they will do anything to cover their backsI can't believe she would tell you thatShe told you a lieNot trustworthy
Regards,
*** ***
Dear [redacted], Thank you for passing along Ms. [redacted]’s communication. Ms. [redacted] states she requested to be removed from the email distribution lists, but she continues to receive emails. She states she placed an order on 12/01/16 and received email promotions on...
12/30/16. Our records confirm that Ms. [redacted] placed an order through Swimsuitsforall on 10/21/16. We were unable to confirm with Ms. [redacted] if this is the company she is receiving email from. We don’t have record of orders placed with our other brands and we don’t show that emails are generating from those brands. FullBeauty brands (d/b/a Swimsuitsforall) has added Ms. [redacted]’s email address to the do not email list. It can take about two weeks for the entire process to complete since emails are prepared in advance.We contacted Ms. [redacted] via phone and left a message on her voice mail. We also contacted her via email and provided an explanation on how the customer information is managed. We thank Ms. [redacted] for taking the time to inquire and are confident that this matter is resolved to Ms. [redacted]'s satisfaction.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted] ***,Thanks for passing along Mrs [redacted] communicationFullBeauty Brands(d/b/a King Size) is committed to providing a positive customer experience andwe are confident we can resolve this matter to the customer' satisfactionOur records show that an order for a KS jacket ($39.99) was placed on 1/11/2015inclusive of free shipping and handling coupon and defer billing until April, We understand that Mrs [redacted] contacted us via phone and e-mail to inquireabout a price difference of $ Please be advised that Mrs [redacted] was contacted over the phone and offeredclarification in regards to the jacket priceThis jacket was not offered a price of$29.99, but as a one-time courtesy, a credit in the amount of $was issuedon 3/30/This was issued back to the original method of payment.We trust this matter is now resolvedSincerely, [redacted] FullBeauty BrandsExecutive Communications Dept
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Dear [redacted] ***,Thank you for passing along Ms [redacted] communicationWe reached out to her and resolved the matter to her satisfaction.We understand that Ms [redacted] had an offer for free shipping and free returns on orders of $or moreMs [redacted] returned the merchandise she purchased and expected to receive a full refund.Our records indicate that Ms [redacted] submitted her order online with coupon redemption for 40% off highest priced item on her orderThe promotional offer did not include free shipping and free returnsMs [redacted] did not receive a good explanation regarding coupon policy when she inquired via chatWe value Ms [redacted] as a customer and can see how this can be confusing As a courtesy, we refunded the shipping and handling on the order as well as the return postage fee for a total refund in the amount of $She should see the refund post to her credit card within the next two business days.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely, [redacted] , Executive CommunicationsOffice: | Fax: [redacted] @fbbrands.com
Dear [redacted] ***,Thank you for passing along [redacted] communicationWe reached out to her via email and resolved this matter to her satisfactionMs [redacted] submitted an order online on 4/17/in the amount of $She realized that she had forgotten to redeem her promotional offer and called the same day to have the coupon added to the orderThe new order total after the discount was quoted as $Ms [redacted] claims that the amount of $was charged to her MasterCard on 4/17/instead of the $95.98.Our records indicate that an Authorization Inquiry was submitted to Ms [redacted] ’s MasterCard in the amount of $when the order was submitted on 4/17/Authorization Inquiries will cause a temporary hold on the account and will normally drop off within to business days, depending on the issuing bank’s policyThe order was shipped April 20, and charged to her MasterCard on April 21, in the amount of $95.98.Ms [redacted] ’s MasterCard is issued through Citi BankWe contacted Citi Bank via phone to inquire about the $Authorization inquiry through Brylane HomeWe were informed that the only transaction from Brylane Home on Ms [redacted] ’s MasterCard is a charge in the amount of $on April 21, Any Authorization inquiries have since dropped off Ms [redacted] ’s account.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted] , FullBeauty Brands Executive CommunicationsOffice: | Fax: 1.800.265.7073L [redacted] @fbbrands.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the curt response made by the business in reference to complaint ID [redacted] , and find that although this resolution is unsatisfactory to me, however I don't really have a choice in accepting their response if I want to get any money back In their response, for some odd reason they told me all about the discount code I used which had nothing to do with the issue since I stated the correct discounted price in my complaint and was not disputing anything at all about the cost or the amount paid or a discount, etc; they also still failed to answer my question about when/if I was told that my order would be fulfilled by a third partyI will wait for the other business (Swimsuits For All) that I never knew I was ordering from instead of the one I actually ordered from (Roaman's) to perform the action of refunding my money in a timely and customer service oriented manner after I send the swimsuit back and, if they do refund my money in a timely manner, will only consider this complaint to be fully resolved at that time.I acknowledge that this is a minor issue but I stand on principle that no matter how minor or seemingly insignificant, each customer's experience should matter Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI spoke with Lorena who suddenly was able to honor the $price In her written response she states the catalogues were mailed the same dayI received one catalog via USPSThe 2nd catalog came in the shipment with the shoes over a week later I'd also like to know where the provision covering the scenario can be found in the cataloguesThe company is unethical, seems to use advertising, and changes the story and pricing to fit their bottom lineThey are not interested in the consumer, only the money the consumer sends to their profit marginsBottom line is their representatives tell you they've spoken with a supervisor when they haven't You're lead to believe you're dealing with a reputable company when you're not I have sent the shoes back to Jessica London via USPS and expect a full refund Dear [redacted] ***,Thank you for passing along [redacted] communicationWe reached out to her via email and provided an explanation.We understand that Ms [redacted] placed an order for shoesThe catalog displayed the shoes at the price of $instead of $She also states her catalog offered free shippingMs [redacted] was charged the full price for the as the shippingShe is requesting a price adjustment for the shoes and a refund of the shipping.Our records indicate that the promotion code for the free shipping was not provided at the time the order was placedThe promotion code activates the offer; therefore, the order was shipped and the postage was charged on the order.The April issue of the Jessica London catalog displays the Comfortview(R) Sport 'Ria' Woven Sneaker at the incorrect price of $in the W and WW widths and $for the M widthThe correct price in the W and WW widths is $We are not honoring the incorrect price The Catalog was printed with two different covers and were mailed on the same date.The provision covering this scenario states:WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED.Ms [redacted] was informed that she has the option to return the shoes for a full refundThe shipping and handling on this order was refunded to Ms [redacted] ’s Visa on 5/3/The return label located on her invoice was activated free of charge so she can return the merchandise at no cost to herAs of today, we have not received a return.It is rare that product pricing is incorrect and we hope this information satisfies this inquiryWe trust that this matter is now resolvedPlease feel free to let us know if you have further questions or issues.Sincerely,Lorena [redacted] FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso TX, 79912Office: | Fax: 1.800.265.7073L[redacted] @fbbrands.com
Dear [redacted] ***,Thanks for passing along Mrs [redacted] communicationFullBeauty Brands(d/b/a King Size) is committed to providing a positive customer experience and we are confident we can resolvethis matter to the customer’s satisfaction.We understand that Mr [redacted] has been trying to unsubscribe from our e-mail distro list for a couple of weeks and e-mails were still being sent to him due to a web system issuePlease be advised that Mr [redacted] was contacted by e-mail and offered an apology and an explanation of the problemWe also updated his e-mail address in our system today in orderto stop the e-mails being sent We thanked Mr [redacted] in advance for his patience during this time frame.Please be also advised, that, our IT group was able to have the system issue resolved on 6/but any requests submitted prior that date might not have processedWe trust this matter is nowresolved.Sincerely, Marcela [redacted] FullBeauty BrandsExecutive Communications Dept
Dear *** ***,Thank you for passing along *** *** communicationWe reached out to him via email and resolved the matter to his satisfaction.Mr*** submitted an order online on March 18, and an authorization was placed on his account in the amount of $Authorizations are placed
on the customer’s card to verify that the card is active and has not been reported lost or stolenAuthorizations are usually dropped within 3-business days, depending on issuing credit card company’s policy. During processing the merchandise Mr*** ordered became unavailableCustomer demand for certain items is sometimes much higher than we expect and we simply run out of stock before we can replenish our inventoriesWhen this happens and additional inventory is on its way, we will place our customer’s merchandise request on backorderAs soon as we receive new shipments from our manufacturer, we immediately process and ship orders to our waiting customersWe don't charge our credit card customers until backorders are shipped.Two items were prepared for shipment and the amount of $was authorized for each item on 3/20/When a backordered item is ready to be shipped, prior to shipping the item we will authorize the amount of the pending item on the customer’s credit cardThe two items shipped the same day and were charged $each.Two additional items were prepared to be shipped along with the two corresponding authorizations that were submitted to the customer’s credit card on 3/23/in the amount of $and $Unfortunately, shipping issues resulted in the two items not shippingThese two cancelled shipments were not charged to the customer’s account.We faxed the customer’s bank requesting to drop any pending authorizations from the customer’s accountAny remaining authorizations should be released within to hours, depending on issuing credit card company’s policy. Mr*** is valued as a customer and we understand how disappointing this experience was for himMr*** will receive a $gift card via email within the next business days.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena ***, OSP Group Executive CommunicationsOffice: | Fax: 1.800.265.7073Lorena.***@ospgroup.com
Dear *** ***, Thanks for passing along Mrs*** *** communicationFull Beauty Brands (d/b/a Woman Within)is committed to providing a positive customerexperience and we are confident that we can resolve this matter tothe customer’ satisfactionWe understand that an on-line order under
the name of *** *** was placedon 4/17/at 2:AM (EST); the order included a shaddress for *** ***Our records indicate that on 4/18/at 3:PM (EST), a day after the order was placed,Mrs*** *** contacted via phone requesting an order cancellation; during this callshe states that she had mistakenly ordered the wrong itemOur FullBeauty Brands representativeimmediately informed Mrs*** that the order could not be cancelled because the order was already "in process" Mrs*** contacted us again on 4/20/with the same order cancellation request and spoke toseveral representatives including our Supervisor *** *** Mrs*** contacted the warehouse directly and they were able to manually stop the package from being sent to the customer Please be advised that this is not our business practiceThe authorization hold on the method of payment she used will drop within 1-business days. We trust that this matter is now resolvedBest Regards, *** ***Executive Communications Dept
Dear *** ***,Thank you for passing along *** *** communication We reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms*** placed an order for a jacket on May 10, The item appeared to be available at the time the order
was placedUnfortunately, by the time her order was processed the merchandise was no longer in our current inventory We understand how disappointing it can be when items are not immediately available Customer demand for certain items can be higher than we anticipate When this happens and we have merchandise on the way to replenish our inventories we create and send a notice indicating that the item is on backorderWe reserve the product to fill the order once the goods are received and backorders are processed prior to any new orders for the same item.Ms*** indicated that the backorder notice was not receivedShe called May 20, to check on the order and was informed that the jacket was expected to arrive around June 16, Ms*** was provided the option to cancel the backorder but she opted to wait for the itemShe was informed that she could cancel the jacket any time prior to the shipment processing to shipOnce an order or backorder is pulled for processing, we are not able to stop the shipment.Ms*** contacted us on June 24, to cancel the orderShe was advised that the jacket had been pulled for processing on June 21, and could no longer be cancelledShe was provided the option to return the merchandise for a full refund and the return label, which is located on her invoice, would be activated free of charge so she can return the jacket at no cost to her We explained to Ms*** that the shipping charges would be refunded as soon as the shipment was out of processing and the jacket would be refunded as soon as we receive the jacket at our return department. We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,*** ***FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax: 1.800.265.7073***@fbbrands.com
Dear *** ***,Thank you for passing along *** *** *** communicationWe reached out to her via phone and resolved this matter to her satisfaction.We understand that Ms*** placed an order that was shipped from *** which is a third party vendor on our websiteDue to the vendor’s
return policy, Ms*** is unable to return the item for a refund. We understand how it can be confusing to our customers when our 3rd party vendors have different return policies from our ownFor this reason, we have issued a refund in the amount of $17.99.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,*** ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073***@fbbrands.com
Dear *** *** Thank you for passing along Ms*** *** *** *** communicationWe reached out to her via email and provided an explanation. We understand that Ms*** *** purchased a swimsuit from the Swimsuit for All collection onlineShe contacted customer service via
chat to inquire about the return policyShe indicates that she was informed that she could return the item for a full refund. Our chat records indicate that Ms*** *** contacted us via chat on 3/21/and she asked if the swimwear was returnableShe received a response that "any unwashed, unworn, or defective items can be returned for an exchange or a refund." Please see attachment. Ms*** *** states that Roaman’s offers free returnsRoamans.com and Roaman’s catalog does not offer free returnsOccasionally, we will offer promotion codes that offer free shipping and free returnsThe promotion code must be redeemed at the time the order is placed for the offer to applyThe offer cannot be combined with other promotional offers. Our records indicate that Ms*** *** redeemed a promotion code for 30% off the highest priced item on her orderThe offer reduced her swimsuit from the original price of $to the promotional price of $which is the 30% discount offered by the promotion code. - Promo Code: RDT0002, Extra 30% off your highest priced itemReturns will be credited at the discounted priceDoes not apply to multiple units of the same itemNot applicable on gift cards or prior purchasesApplies to subtotal onlyMay not be redeemed for cash or combined with other offersExcludes items shipped directly from manufacturer, clearance, fragrances, and watches, and items from Reebok, Aerosoles, and EbagsExpires in hours Ms*** *** may return the swimsuit to Swimsuits for All for a merchandise refundShe will be responsible for the return postageThe item must be returned to the following address: SWIMSUITS FOR ALL SANDEN DRIVE SUITE 100DALLAS, TX We trust that this resolves this matter Please feel free to let me know if you have any other questions. Sincerely,*** *** Executive CommunicationsOffice: | Fax: 1.800.265.7073***@fbbrands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I applied for and received the Woman Within Credit CardIt is advertised as "No Payments for days"I have attached a screen shot of the landing page for Woman Within's websiteIt clearly states Do not pay for days.I made a partial payment of $in December as a show of good faith since I was traveling at the timeMy days had not elapsed when I returned the itemsI even attempted to use the credit toward another garment and the Woman Within did not have this item in stockI abided by the "terms" and expect a refundThe response from Woman Within that you received is the first I have heard that I did not pay in timeI believe this is inaccurate
Regards,
*** ***
Dear*** ***, Thanks for passing along Mrs*** *** notification.FullBeauty Brands (d/b/a BCOutlet) is committed to providing a positivecustomer experience and we are confident we can resolve this matter to the customer' satisfaction. Our records show, that an order for three pairs of
pants and a jacket ($33.36)was placed on 3/20/and a $tax was incorrectly added to the orderdue to a systemic issueThis issue is being resolved to avoid further instances. Please be advise that a tax credit of $1.70, was issued today back to the originalmethod of payment, which should post into your account within 2-business days. We trust this matter is now resolved.Sincerely,*** ***FullBeauty BrandsExecutive Communications Dept
Dear *** ***Thanks for passing Mrs*** *** communicationto usFullBeauty Brands (d/b/a Woman Within) is committed to providing apositive customer experience and we are confident that we will resolve thismatter to your satisfaction.We understand that Mrs*** placed an order
on10/16/in the amount of $ and returned back to us on 12/30/usingour easy return labelA merchandise credit in the amount of $was issued back to the originalmethod of payment at the time of the returnIt is our policy to accept any unwashed/unworn merchandisereturned to us within days of purchase for a full refund minus originalshipping and handling charges and/or easy return label fee of $7.50.Our records show that payment of $was processed byComenity on 12/16/Unfortunately, the payment was received past thestatement due date of 12/06/and Mrs*** incurred bank fees in theamount of $ that were deducted from Comenity’s final refund check. Please be advised that a credit for the original shippingand handling and the ERL fee went back to Mrs *** account today as a one-timecourtesy We also reached out to Comenity and have them credit theaccount for the bank fees accumulatedThey will be sending the customer asecond refund check thru the mail once all credit transactions have beenprocessedWe trust that this issue is now resolved. Best regards, Marcela ***Executive Communications Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I did receive a call from FullBeauty yesterdayI was told that it stated on the invoice the merchandise was being shipped by the vendorThat didn't mean anything special to me if that is trueI didn't see it anywayI have never seen this company issue such a statement beforeSo I wasn't expecting or looking for any alerts/changes to policyAny online purchase I make from business that have have merchandise that ships desperately from vendors states it on the products informationI shop with *** (I am a Prime Member with ***) and I've never had this problem with themI also shop online with *** who sells products from ***I've never had a problem with them eitherSo for her to say that I was satisfied with her call yesterday is a lieI had to hang up on her because she had me so upset I started coughingI am yrs old and I have asthmaStress, especially when I'm on the phone in a stressful conversation causes me to start coughing (which can flair up into a visit to the hospital.) so I told her I had to hang upI told her goodbye and I hung the phone on herI told her she was being unreasonableShe just kept repeating that stores no return policy over and over againI told her I knew nothing about their policy> I never even knew I was buying from anyone else but FullBeauty Had I known that I was buying from another vendor other than FullBeauty, I never would have made a purchaseI don't buy "nonrefundable" merchandise online, especially clothingThat customer service representative telling you a lie about our conversationsSaying that she resolved the issue is NOT TRUEThis only validates my complaintIt shows that they will do anything to cover their backsI can't believe she would tell you thatShe told you a lieNot trustworthy
Regards,
*** ***
Dear [redacted], Thank you for passing along Ms. [redacted]’s communication. Ms. [redacted] states she requested to be removed from the email distribution lists, but she continues to receive emails. She states she placed an order on 12/01/16 and received email promotions on...
12/30/16. Our records confirm that Ms. [redacted] placed an order through Swimsuitsforall on 10/21/16. We were unable to confirm with Ms. [redacted] if this is the company she is receiving email from. We don’t have record of orders placed with our other brands and we don’t show that emails are generating from those brands. FullBeauty brands (d/b/a Swimsuitsforall) has added Ms. [redacted]’s email address to the do not email list. It can take about two weeks for the entire process to complete since emails are prepared in advance.We contacted Ms. [redacted] via phone and left a message on her voice mail. We also contacted her via email and provided an explanation on how the customer information is managed. We thank Ms. [redacted] for taking the time to inquire and are confident that this matter is resolved to Ms. [redacted]'s satisfaction.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]