Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From: [redacted] Sent: Tuesday, April 25, 2017 10:44 AM To: info Subject: RE: You have a new message from the Revdex.com of Central Indiana complaint #[redacted]. I received a call from someone with their corporate office around 5 thirty last night. After I had already received an email about an hour earlier telling me it was too late to modify or cancel the order. The only option was that I would be charged and would have to attempt to return the unwanted items. The person with corporate confirmed they did release the fraud hold without my authorization. They apparently called my bank just to match my information and then released the hold. Their customer service department did not place a notification in my account as they should have when I called, which may have prevented all of this as they would have had to reach out to me to discuss the issue. She is investigating my inquiry and will attempt to cancel the order but it has already been invoiced. I was told she will call me back today. I am not pleased with them. I honestly don't understand why they are making this so complicated. I should have been able to modify my order immediately when I caught my error. They have made it impossible to fix a simple mistake. She did not provide the option to modify the order just possibly cancel if she can intervene before it ships. They do not value their customers business. Why did I have to file a complaint to receive a call. Her explanation was the customer service department does not have the authority she does. So why have a customer service department if they are not empowered to assist the customer. They force the customer to file a complaint if they need help. She also stated the warehouse is very large and busy as they service more than just swimsuits (they have many subsidiaries). I was treated as an inconvenience and they are too busy to deal with my issue which she said would be like them trying to find a needle in a haystack. Wow... My order is not important to them. All they care about is my money.
Regards,
[redacted]
Dear Diane Dove,Thank you for passing along Mr. [redacted]’s communication. We understand Mr. [redacted] has continued to receive communication and is requesting to be removed from all forms of communications from all the FullBeauty family of Brands. Mr. [redacted] has been removed from all forms of communication through Fullbeauty brands aside from the communication that was prepared prior to his request. If he is receiving communication through [redacted] Bank regarding his in house credit cards, this would be communication that is separate from our brands.FullBeauty Brands (d/b/a KingSize and fullbeauty.com) cannot assist Mr. [redacted] with his requests to cancel his KingSize and fullbeauty.com credit cards; [redacted] Bank is the issuer of the credit cards. FullBeauty Brands (d/b/a KingSize and fullbeauty.com) does not have the ability to accept payment or cancel his cards.We ask that Mr. [redacted] work directly with [redacted] Bank if he needs assistance with this matter.[redacted]'s Contact information is as follows: [redacted] Bank [redacted]We trust this resolves this matter. Please feel free to let us know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along [redacted]’ communication. We reached out to him via phone and provided a resolution. We understand that Mr. [redacted] placed an order on July 23rd for 2 pairs of jeans which were backordered. On August 26th, he received an email indicating his...
backordered items were cancelled due to the items not being available. Mr. [redacted] went online and saw the jeans were available but at a higher price. He is requesting to reorder the jeans for the lower price he would have originally paid. Unfortunately, during the processing time of this item, it became unavailable. In reviewing the inventory we are not expecting to receive this item in the near future. We understand the website shows the item as being available; however, it has not been updated with the correct information. If the merchandise becomes available in the future, we would be more than happy to honor the sale price for Mr. [redacted]. We also offered to honor the sale price for an item whose original price matches the jeans. We have made this notation on his file. We thank Mr. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.866.810.8749jd[redacted]@fbbrands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is the same old stuff that they sent before. I have tracking numbers of merchandise I returned. I do not deserve to be treated like this. One reason they do not like me is because I got Amazon involved with a couple of them because they took so long to get the return, but you still received the items. The ones they listed they received the items. I do not like the fact they are making me out to look like the bad guy. Most recently I was approved for Roamans credit card also. Why would they approve me if they thought something was wrong with me. Ask them that. I also have several emails stating that they received items. I used amazon shipping because they provided label that tracking numbers that I did not have to pay for. That is what Amazon is all about. I am sorry they feel that way, but this is ridiculous and they treat there customers very poorly which I do not appreciate. Please let me start shopping there again so at least it will look like you tried to help out and those review I read regarding your company will not look as bad because you resolved this. Let me use my brand new credit card from you guys that I got approved. Please. You need to try to be big about this and ask the lady that kept emailing me for. for the emails. It did take longer than 3 weeks to get a credit once I returned Items. The lady kept say and how would I know this if it was not true that you need to go through the whole cycle before the credit will be posted. Why would she say that if I did not return the items.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with the merchant's response because it is a lie. I will simply not do business with a deceptive company, and I hope that the Revdex.com publishes my dispute so that other people can see how this business is deceptive.
Regards,
[redacted]
Dear [redacted],Thank you for passing along Ms. [redacted]s communication. We reached out to her via email and provided the information needed to resolve the matter. We understand that Ms. [redacted] returned merchandise from her first order and was issued store credits totaling $86.40 on...
4/19/16. She was planning on redeeming the credits on a new order and contacted customer service for assistance. She feels she was given the run around and was not provided assistance. She is seeking a refund to her Visa or would like a credit with Swimsuitsforall so she can order more merchandise. Our records indicate that Ms. [redacted] inquired via phone and email on 1/13/17 regarding her store credits. Via phone she was advised that her store credits had been converted to non-expiring gift cards in August of 2016 and had been sent to her via email. She admits via phone that she deletes emails she receives from Swimsuitsforall unless she has plans on ordering; therefore, she has deleted the email and no longer has access to the gift cards that were emailed to her.Customer service via phone attempted to issue a refund to her credit card. Due to the retention policy, this action was not permitted since the gift cards had been deleted from our files. At the same moment, online customer service accessed her file and noticed customer service (via phone) was attempting to issue credit and conveyed the information via email. A subsequent email dated 1/31/17 informed Ms. [redacted] that the only way we can refund would be for her to provide the gift card numbers that were sent to her via email in August 2016 since her gift card details were no longer on file.Two notices were sent via email in August of 2016 to customers that had outstanding store credits and redemption codes. The first notice advised that we were converting to non-expiring E-gift cards to replace the store credits and redemption codes. E-Gift Cards are just like regular Gift Cards except they are sent via email as a digital card with an associated code. The notice explained that the conversion to E-Gift Cards would occur over the next two weeks. In the interim, the store credit or redemption codes could be redeemed as usual. Once this conversion was complete, we deployed a follow-up email with the new E-Gift Card number, along with instructions on how to redeem the gift card on our site. Ms. [redacted] was advised to please treat her E-Gift Card like cash. Lost codes cannot be replaced or refunded and we recommended that she save and/or print the email for her records.We recommend that she check her inbox and spam folder as customer service is unable to retrieve lost gift card information. The email was sent from [email protected] with the subject line: Changes to your store credit or redemption code.We thank Ms. [redacted] for taking the time to inquire and trust that we have provided the information needed to resolve this matter. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along Ms. [redacted]’s rebuttal. We understand that feels she had to file a complaint to receive a call from our business. She states that we informed her that we would attempt to cancel but didn’t put forth effort to cancel the order.Executive Communications contacted Ms. [redacted] the day prior to receiving the complaint through the Revdex.com. She was advised that her order would need to be invoiced before we could attempt to stop the package. Invoicing makes it possible to locate the package. She was advised that invoicing occurs overnight and we would be contacting her the next day once we could confirm the cancellation of her order. The process involved to cancel an order that is in process of shipping was explained to her in order for her to understand why the order could not be cancelled immediately.Ms. [redacted] was contacted via phone the next day and a detailed voice message was provided indicating that her shipment had been stopped and the authorization hold on her card had been released. She was provided my direct phone number as well as out toll free number in case she had further questions.Ms. [redacted] feels our Consumer Protection Group (CPG) should have contacted her prior to releasing her order for processing. The order Ms. [redacted] placed was not placed fraudulently and Ms. [redacted] verified she placed the order. Her online order was randomly selected for fraud review based on a score system. Orders are randomly selected for review in an effort to reduce loss due to fraud. We followed the normal business process of verification and released in order to comply with shipping time frames. Orders are released by CPG if the information verifies with the payment processor and the shipping address is the same as the billing address. CPG will contact the customer if the shipping address is different from the billing address and there is no shipping history to the shipping address. The order will be cancelled if the billing name and address does not match. We appreciate the time Ms. [redacted] took to inquire and trust this resolves this matter. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I spoke with Lorena who suddenly was able to honor the $4.99 price. In her written response she states the catalogues were mailed the same day. I received one catalog via USPS. The 2nd catalog came in the shipment with the shoes over a week later. I'd also like to know where the provision covering the scenario can be found in the catalogues. The company is unethical, seems to use false advertising, and changes the story and pricing to fit their bottom line. They are not interested in the consumer, only the money the consumer sends to their profit margins. Bottom line is their representatives tell you they've spoken with a supervisor when they haven't. You're lead to believe you're dealing with a reputable company when you're not. I have sent the shoes back to Jessica London via USPS and expect a full refund.
Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via email and provided an explanation.We understand that Ms. [redacted] placed an order for shoes. The catalog displayed the shoes at the price of $4.99 instead of $44.99. She also states her catalog offered free shipping. Ms. [redacted] was charged the full price for the as the shipping. She is requesting a price adjustment for the shoes and a refund of the shipping.Our records indicate that the promotion code for the free shipping was not provided at the time the order was placed. The promotion code activates the offer; therefore, the order was shipped and the postage was charged on the order.The April issue of the Jessica London catalog displays the Comfortview(R) Sport 'Ria' Woven Sneaker at the incorrect price of $4.99 in the W and WW widths and $39.99 for the M width. The correct price in the W and WW widths is $44.99. We are not honoring the incorrect price The Catalog was printed with two different covers and were mailed on the same date.The provision covering this scenario states:WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED.Ms. [redacted] was informed that she has the option to return the shoes for a full refund. The shipping and handling on this order was refunded to Ms. [redacted]’s Visa on 5/3/15. The return label located on her invoice was activated free of charge so she can return the merchandise at no cost to her. As of today, we have not received a return.It is rare that product pricing is incorrect and we hope this information satisfies this inquiry. We trust that this matter is now resolved. Please feel free to let us know if you have further questions or issues.Sincerely,Lorena [redacted]FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso TX, 79912Office: 915.225.4131 | Fax: 1.800.265.7073L.[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] made a purchase during our 50% off sale. Two of the items purchased did not receive the 50% off discount. She was advised the discount...
would be adjusted once the order was shipped. Ms. [redacted] is requesting to have a refund in the amount of $160.00.Our records indicate the order placed on 09/19/16 was charged $160.92. An adjustment was made on 9/21/16 in the amount of $48.00 for the two jeans that did not receive the discount. On 01/06/16, an additional credit accommodation was issued in the amount of $99.48. We have provided Ms. [redacted] with a summary of all of the orders she has placed as well debits and credits that have been issued to her accounts. FULLBEAUTY BRANDS ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 10/2/2016 [redacted] $16.99 $3.50 [redacted] 9/19/2016 [redacted] $160.92 $13.49 $147.48 order total 160.92 4/1/2016 [redacted] $34.50 sale price credit 48.00 10/14/2012 [redacted] $9.88 return credit 13.49 10/14/2012 [redacted] $9.88 Accommodation 99.48 2/29/2010 [redacted] $70.98 1/29/2010 [redacted] $70.98 1/20/2010 [redacted] $85.95 $15.00 WOMAN WITHIN ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 6/25/2015 [redacted] $51.97 12/15/2012 [redacted] $66.08 12/4/2012 [redacted] $58.98 10/2/2012 [redacted] $40.36 10/1/2012 [redacted] $70.62 12/29/2011 [redacted] $49.97 12/29/2011 [redacted] $62.47 6/6/2010 [redacted] $1.99 2/25/2010 [redacted] $40.52 12/18/2009 [redacted] $18.87 2/25/2009 [redacted] $138.92 $138.92 ROAMAN'S ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 8/21/2013 [redacted] $54.71 8/16/2013 [redacted] $58.97 8/21/2013 [redacted] $55.99 12/11/2012 [redacted] $69.99 11/28/2012 [redacted] $69.99 JESSICA LONDON ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 9/29/2014 [redacted] $89.82 10/18/2013 [redacted] $150.95 8/21/2013 [redacted] $119.94 12/6/2012 [redacted] $147.98 2/15/2012 [redacted] $114.73 $38.25 1/4/2012 [redacted] $139.98 $64.98 BCO ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 6/25/2015 [redacted] $31.90 All the necessary adjustments have been made to Ms. [redacted] account. No further adjustments are needed. FullBeauty Brands (d/b/a Woman Within, Roaman’s, fullbeauty.com) cannot assist Ms. [redacted] with her Woman Within, Roaman’s, and fullbeauty.com credit cards. [redacted] Bank is an unrelated third party and FullBeauty Brands (d/b/a Woman Within, Roaman’s, and fullbeauty.com) does not have the ability to accept payments or remove fees and interest. We ask that she work directly with [redacted] Bank if she needs further assistance with this matter.[redacted]'s Contact information is as follows:[redacted] Bank[redacted]We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted]’ Shopper’s Club membership automatically renewed even though she removed her credit card information. Ms. [redacted] is requesting to have...
the Shopper’s Club fee of $19.00 to be refunded. Our records indicate Ms. [redacted] enrolled to the Shopper’s Club on 02/01/15. The terms and conditions of the Shopper’s Club as presented online at the time she enrolled: Fees and Renewal: The annual membership fee for FullBeauty Shopper’s Club is $19.00. This fee is non-refundable except as provided below. Taxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your Fullbeauty Shopper’s Club membership. We do not accept debit, check or ATM cards at this time. When you sign up for the FullBeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafter. This means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your FullBeauty Shopper’s Club account page. To turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal dates. When your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer valid. If the card is no longer valid we will try another approved payment method provided by you in your customer account. If we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment method. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your FullBeauty Shopper’s Club membership will automatically continue and you authorize us (without notice to you, unless require by applicable) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you. Ms. [redacted] did not opt out of the automatic renewal via phone or online. Our records indicate Ms. [redacted] contacted us on 02/05/17 to cancel the membership and to receive a refund. We advise Ms. [redacted] to allow 3-5 business days to see the $19.00 refund reflected onto her account. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information necessary to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business offered discounts (20% off when I buy one item, 25% off each item when I buy 2, and an extra 30% off all items when I buy 3 or more) valid only through the January 11 2018 which is today and the discounts were only valid if I chose one two or three items for a discount which would not equal the difference between the item I wanted and what they were selling for. I had just purchased other things I wanted at the time of this incident. However I understand that they have that posting and they probably legally are not required to do anything. But it does not seem fair. Their chatline representative told me that prices are often advertised differently in the magazine as they are online and told me I could not order the item at the $24.99 but could if I called online to place the order. That was false. I have been a customer of woman within Romans and full beauty which are all organized together for over 15 years I have never run into this problem before and I have never called to try to get the discount different than what was in the magazine. It is just unbelievable that this is their resolution and it will stop me from shopping with their catalog ever again. Please post my issue on your site. I’m still very disappointed with the company and their short-term offer.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Every communication with this company, both online and over the phone has had a different excuse for their failure to honor their own sales advertising. First it was that I was incompetent to place an order, and now it is the lowest item. This could be understandable if I ordered two items of different prices, but that was NOT the case, I was ordering items of the SAME price, nor did it appear to give me the discount on both of the lower priced items which led to my cancellation of one robe. I find it absurd that their exceptions include catalog orders when this advertised sale was ON the catalog! Either way this business has exceedingly poor customer service and they have permanently LOST a customer due to FALSE and/or DECEPTIVE advertising!
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If Jessica London isn't reporting proper information to Comenity Bank, then they should do so. Jessica London's website still indicates that the return was received but Comenity Bank is reporting a negative mark on my credit and charging me interest for the returned item. I cannot accept this as a resolution until both parties have communicated the information so that I am not being attacked by Comenity Bank for an item I have returned, due to Jessica London's incompetence. I do not consider this issue resolved at this time. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I returned the merchandise in question within ninety days. There is nothing in their return policy that states that this merchandise must be RECEIVED IN THEIR WAREHOUSE within ninety days, not just returned by me. As I have fulfilled the terms stated, I request that this refund be applied to my store credit card. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regardless of what your "fine print" says, you are required to honor any "large print" mistakes made by the company. If you made a mistake, you still need to honor it. Your "large print" promised me the attached sweater at 50% off, and that is what you are required to provide. Further, this exact type of "mistake" keeps happening, which indicates a pattern of abuses. This is not the first time I have had to call customer service to request that they honor an advertised price. Many other times, I simply decided not to order an item where the promised discount was not applied. I could overlook "mistakes" once or twice, but repeated problems I cannot. Clearly, you don't seem to care about retaining a customer who has been a loyal Fullbeauty shopper for many, many years (since long before it became Fullbeauty).
Regards,
[redacted]
Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via email and resolved this matter to her satisfaction. Ms. [redacted] submitted an order online on 4/17/15 in the amount of $119.98. She realized that she had forgotten to redeem her promotional...
offer and called the same day to have the coupon added to the order. The new order total after the discount was quoted as $95.98. Ms. [redacted] claims that the amount of $119.98 was charged to her MasterCard on 4/17/15 instead of the $95.98.Our records indicate that an Authorization Inquiry was submitted to Ms. [redacted]’s MasterCard in the amount of $119.98 when the order was submitted on 4/17/15. Authorization Inquiries will cause a temporary hold on the account and will normally drop off within 3 to 5 business days, depending on the issuing bank’s policy. The order was shipped April 20, 2015 and charged to her MasterCard on April 21, 2015 in the amount of $95.98.Ms. [redacted]’s MasterCard is issued through Citi Bank. We contacted Citi Bank via phone to inquire about the $119.98 Authorization inquiry through Brylane Home. We were informed that the only transaction from Brylane Home on Ms. [redacted]’s MasterCard is a charge in the amount of $95.98 on April 21, 2015. Any Authorization inquiries have since dropped off Ms. [redacted]’s account.We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted], FullBeauty Brands Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073L[redacted]@fbbrands.com
Dear [redacted],Thanks for passing along Mrs. [redacted] communication. FullBeauty Brands(d/b/a King Size) is committed to providing a positive customer experience andwe are confident we can resolve this matter to the customer' satisfaction. Our records show that an order for a KS jacket...
($39.99) was placed on 1/11/2015inclusive of free shipping and handling coupon and defer billing until April, 2015. We understand that Mrs. [redacted] contacted us via phone and e-mail to inquireabout a price difference of $10.00. Please be advised that Mrs. [redacted] was contacted over the phone and offeredclarification in regards to the jacket price. This jacket was not offered a price of$29.99, but as a one-time courtesy, a credit in the amount of $10.70 was issuedon 3/30/2015. This was issued back to the original method of payment.We trust this matter is now resolved. Sincerely, [redacted]FullBeauty BrandsExecutive Communications Dept
Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to her via email and resolved the matter to her satisfaction. We understand that Ms. [redacted] ordered a quantity of 2 cargo pants on two different orders and each order was shipped to her in the...
incorrect size. She is requesting a full refund to include shipping and hemming fees. Ms. [redacted] stated she is not willing to wait to receive a return refund.Ms. [redacted] was informed via phone that her return labels had been activated free of charge so she can return the pants at no cost to her. She was also informed that a full refund would be issued once the merchandise was received.We contacted Ms. [redacted] via email and she was offered an apology and explanation. There is no need for Ms. [redacted] to wait for her refund. We issued a full refunded in the amount of $86.95 for the first order and $74.96 for the exchange order for a total refund of $161.91 which should post to her account within the next 72 business hours. Ms. [redacted] may return the merchandise at her earliest convenience.We value Ms. [redacted] as a customer and a $25 Gift Card was generated for her which should arrive via email within the next 2 to 3 business days. We trust that this resolves this matter. Please feel free to let us know if you have any other questions.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From: [redacted] Sent: Tuesday, April 25, 2017 10:44 AM To: info Subject: RE: You have a new message from the Revdex.com of Central Indiana complaint #[redacted]. I received a call from someone with their corporate office around 5 thirty last night. After I had already received an email about an hour earlier telling me it was too late to modify or cancel the order. The only option was that I would be charged and would have to attempt to return the unwanted items. The person with corporate confirmed they did release the fraud hold without my authorization. They apparently called my bank just to match my information and then released the hold. Their customer service department did not place a notification in my account as they should have when I called, which may have prevented all of this as they would have had to reach out to me to discuss the issue. She is investigating my inquiry and will attempt to cancel the order but it has already been invoiced. I was told she will call me back today. I am not pleased with them. I honestly don't understand why they are making this so complicated. I should have been able to modify my order immediately when I caught my error. They have made it impossible to fix a simple mistake. She did not provide the option to modify the order just possibly cancel if she can intervene before it ships. They do not value their customers business. Why did I have to file a complaint to receive a call. Her explanation was the customer service department does not have the authority she does. So why have a customer service department if they are not empowered to assist the customer. They force the customer to file a complaint if they need help. She also stated the warehouse is very large and busy as they service more than just swimsuits (they have many subsidiaries). I was treated as an inconvenience and they are too busy to deal with my issue which she said would be like them trying to find a needle in a haystack. Wow... My order is not important to them. All they care about is my money.
Regards,
[redacted]
Dear Diane Dove,Thank you for passing along Mr. [redacted]’s communication. We understand Mr. [redacted] has continued to receive communication and is requesting to be removed from all forms of communications from all the FullBeauty family of Brands. Mr. [redacted] has been removed from all forms of communication through Fullbeauty brands aside from the communication that was prepared prior to his request. If he is receiving communication through [redacted] Bank regarding his in house credit cards, this would be communication that is separate from our brands.FullBeauty Brands (d/b/a KingSize and fullbeauty.com) cannot assist Mr. [redacted] with his requests to cancel his KingSize and fullbeauty.com credit cards; [redacted] Bank is the issuer of the credit cards. FullBeauty Brands (d/b/a KingSize and fullbeauty.com) does not have the ability to accept payment or cancel his cards.We ask that Mr. [redacted] work directly with [redacted] Bank if he needs assistance with this matter.[redacted]'s Contact information is as follows: [redacted] Bank [redacted]We trust this resolves this matter. Please feel free to let us know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along [redacted]’ communication. We reached out to him via phone and provided a resolution. We understand that Mr. [redacted] placed an order on July 23rd for 2 pairs of jeans which were backordered. On August 26th, he received an email indicating his...
backordered items were cancelled due to the items not being available. Mr. [redacted] went online and saw the jeans were available but at a higher price. He is requesting to reorder the jeans for the lower price he would have originally paid. Unfortunately, during the processing time of this item, it became unavailable. In reviewing the inventory we are not expecting to receive this item in the near future. We understand the website shows the item as being available; however, it has not been updated with the correct information. If the merchandise becomes available in the future, we would be more than happy to honor the sale price for Mr. [redacted]. We also offered to honor the sale price for an item whose original price matches the jeans. We have made this notation on his file. We thank Mr. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.866.810.8749jd[redacted]@fbbrands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is the same old stuff that they sent before. I have tracking numbers of merchandise I returned. I do not deserve to be treated like this. One reason they do not like me is because I got Amazon involved with a couple of them because they took so long to get the return, but you still received the items. The ones they listed they received the items. I do not like the fact they are making me out to look like the bad guy. Most recently I was approved for Roamans credit card also. Why would they approve me if they thought something was wrong with me. Ask them that. I also have several emails stating that they received items. I used amazon shipping because they provided label that tracking numbers that I did not have to pay for. That is what Amazon is all about. I am sorry they feel that way, but this is ridiculous and they treat there customers very poorly which I do not appreciate. Please let me start shopping there again so at least it will look like you tried to help out and those review I read regarding your company will not look as bad because you resolved this. Let me use my brand new credit card from you guys that I got approved. Please. You need to try to be big about this and ask the lady that kept emailing me for. for the emails. It did take longer than 3 weeks to get a credit once I returned Items. The lady kept say and how would I know this if it was not true that you need to go through the whole cycle before the credit will be posted. Why would she say that if I did not return the items.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with the merchant's response because it is a lie. I will simply not do business with a deceptive company, and I hope that the Revdex.com publishes my dispute so that other people can see how this business is deceptive.
Regards,
[redacted]
Dear [redacted],Thank you for passing along Ms. [redacted]s communication. We reached out to her via email and provided the information needed to resolve the matter. We understand that Ms. [redacted] returned merchandise from her first order and was issued store credits totaling $86.40 on...
4/19/16. She was planning on redeeming the credits on a new order and contacted customer service for assistance. She feels she was given the run around and was not provided assistance. She is seeking a refund to her Visa or would like a credit with Swimsuitsforall so she can order more merchandise. Our records indicate that Ms. [redacted] inquired via phone and email on 1/13/17 regarding her store credits. Via phone she was advised that her store credits had been converted to non-expiring gift cards in August of 2016 and had been sent to her via email. She admits via phone that she deletes emails she receives from Swimsuitsforall unless she has plans on ordering; therefore, she has deleted the email and no longer has access to the gift cards that were emailed to her.Customer service via phone attempted to issue a refund to her credit card. Due to the retention policy, this action was not permitted since the gift cards had been deleted from our files. At the same moment, online customer service accessed her file and noticed customer service (via phone) was attempting to issue credit and conveyed the information via email. A subsequent email dated 1/31/17 informed Ms. [redacted] that the only way we can refund would be for her to provide the gift card numbers that were sent to her via email in August 2016 since her gift card details were no longer on file.Two notices were sent via email in August of 2016 to customers that had outstanding store credits and redemption codes. The first notice advised that we were converting to non-expiring E-gift cards to replace the store credits and redemption codes. E-Gift Cards are just like regular Gift Cards except they are sent via email as a digital card with an associated code. The notice explained that the conversion to E-Gift Cards would occur over the next two weeks. In the interim, the store credit or redemption codes could be redeemed as usual. Once this conversion was complete, we deployed a follow-up email with the new E-Gift Card number, along with instructions on how to redeem the gift card on our site. Ms. [redacted] was advised to please treat her E-Gift Card like cash. Lost codes cannot be replaced or refunded and we recommended that she save and/or print the email for her records.We recommend that she check her inbox and spam folder as customer service is unable to retrieve lost gift card information. The email was sent from [email protected] with the subject line: Changes to your store credit or redemption code.We thank Ms. [redacted] for taking the time to inquire and trust that we have provided the information needed to resolve this matter. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along Ms. [redacted]’s rebuttal. We understand that feels she had to file a complaint to receive a call from our business. She states that we informed her that we would attempt to cancel but didn’t put forth effort to cancel the order.Executive Communications contacted Ms. [redacted] the day prior to receiving the complaint through the Revdex.com. She was advised that her order would need to be invoiced before we could attempt to stop the package. Invoicing makes it possible to locate the package. She was advised that invoicing occurs overnight and we would be contacting her the next day once we could confirm the cancellation of her order. The process involved to cancel an order that is in process of shipping was explained to her in order for her to understand why the order could not be cancelled immediately.Ms. [redacted] was contacted via phone the next day and a detailed voice message was provided indicating that her shipment had been stopped and the authorization hold on her card had been released. She was provided my direct phone number as well as out toll free number in case she had further questions.Ms. [redacted] feels our Consumer Protection Group (CPG) should have contacted her prior to releasing her order for processing. The order Ms. [redacted] placed was not placed fraudulently and Ms. [redacted] verified she placed the order. Her online order was randomly selected for fraud review based on a score system. Orders are randomly selected for review in an effort to reduce loss due to fraud. We followed the normal business process of verification and released in order to comply with shipping time frames. Orders are released by CPG if the information verifies with the payment processor and the shipping address is the same as the billing address. CPG will contact the customer if the shipping address is different from the billing address and there is no shipping history to the shipping address. The order will be cancelled if the billing name and address does not match. We appreciate the time Ms. [redacted] took to inquire and trust this resolves this matter. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I spoke with Lorena who suddenly was able to honor the $4.99 price. In her written response she states the catalogues were mailed the same day. I received one catalog via USPS. The 2nd catalog came in the shipment with the shoes over a week later. I'd also like to know where the provision covering the scenario can be found in the catalogues. The company is unethical, seems to use false advertising, and changes the story and pricing to fit their bottom line. They are not interested in the consumer, only the money the consumer sends to their profit margins. Bottom line is their representatives tell you they've spoken with a supervisor when they haven't. You're lead to believe you're dealing with a reputable company when you're not. I have sent the shoes back to Jessica London via USPS and expect a full refund.
Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via email and provided an explanation.We understand that Ms. [redacted] placed an order for shoes. The catalog displayed the shoes at the price of $4.99 instead of $44.99. She also states her catalog offered free shipping. Ms. [redacted] was charged the full price for the as the shipping. She is requesting a price adjustment for the shoes and a refund of the shipping.Our records indicate that the promotion code for the free shipping was not provided at the time the order was placed. The promotion code activates the offer; therefore, the order was shipped and the postage was charged on the order.The April issue of the Jessica London catalog displays the Comfortview(R) Sport 'Ria' Woven Sneaker at the incorrect price of $4.99 in the W and WW widths and $39.99 for the M width. The correct price in the W and WW widths is $44.99. We are not honoring the incorrect price The Catalog was printed with two different covers and were mailed on the same date.The provision covering this scenario states:WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED.Ms. [redacted] was informed that she has the option to return the shoes for a full refund. The shipping and handling on this order was refunded to Ms. [redacted]’s Visa on 5/3/15. The return label located on her invoice was activated free of charge so she can return the merchandise at no cost to her. As of today, we have not received a return.It is rare that product pricing is incorrect and we hope this information satisfies this inquiry. We trust that this matter is now resolved. Please feel free to let us know if you have further questions or issues.Sincerely,Lorena [redacted]FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso TX, 79912Office: 915.225.4131 | Fax: 1.800.265.7073L.[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] made a purchase during our 50% off sale. Two of the items purchased did not receive the 50% off discount. She was advised the discount...
would be adjusted once the order was shipped. Ms. [redacted] is requesting to have a refund in the amount of $160.00.Our records indicate the order placed on 09/19/16 was charged $160.92. An adjustment was made on 9/21/16 in the amount of $48.00 for the two jeans that did not receive the discount. On 01/06/16, an additional credit accommodation was issued in the amount of $99.48. We have provided Ms. [redacted] with a summary of all of the orders she has placed as well debits and credits that have been issued to her accounts. FULLBEAUTY BRANDS ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 10/2/2016 [redacted] $16.99 $3.50 [redacted] 9/19/2016 [redacted] $160.92 $13.49 $147.48 order total 160.92 4/1/2016 [redacted] $34.50 sale price credit 48.00 10/14/2012 [redacted] $9.88 return credit 13.49 10/14/2012 [redacted] $9.88 Accommodation 99.48 2/29/2010 [redacted] $70.98 1/29/2010 [redacted] $70.98 1/20/2010 [redacted] $85.95 $15.00 WOMAN WITHIN ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 6/25/2015 [redacted] $51.97 12/15/2012 [redacted] $66.08 12/4/2012 [redacted] $58.98 10/2/2012 [redacted] $40.36 10/1/2012 [redacted] $70.62 12/29/2011 [redacted] $49.97 12/29/2011 [redacted] $62.47 6/6/2010 [redacted] $1.99 2/25/2010 [redacted] $40.52 12/18/2009 [redacted] $18.87 2/25/2009 [redacted] $138.92 $138.92 ROAMAN'S ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 8/21/2013 [redacted] $54.71 8/16/2013 [redacted] $58.97 8/21/2013 [redacted] $55.99 12/11/2012 [redacted] $69.99 11/28/2012 [redacted] $69.99 JESSICA LONDON ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 9/29/2014 [redacted] $89.82 10/18/2013 [redacted] $150.95 8/21/2013 [redacted] $119.94 12/6/2012 [redacted] $147.98 2/15/2012 [redacted] $114.73 $38.25 1/4/2012 [redacted] $139.98 $64.98 BCO ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 6/25/2015 [redacted] $31.90 All the necessary adjustments have been made to Ms. [redacted] account. No further adjustments are needed. FullBeauty Brands (d/b/a Woman Within, Roaman’s, fullbeauty.com) cannot assist Ms. [redacted] with her Woman Within, Roaman’s, and fullbeauty.com credit cards. [redacted] Bank is an unrelated third party and FullBeauty Brands (d/b/a Woman Within, Roaman’s, and fullbeauty.com) does not have the ability to accept payments or remove fees and interest. We ask that she work directly with [redacted] Bank if she needs further assistance with this matter.[redacted]'s Contact information is as follows:[redacted] Bank[redacted]We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted]’ Shopper’s Club membership automatically renewed even though she removed her credit card information. Ms. [redacted] is requesting to have...
the Shopper’s Club fee of $19.00 to be refunded. Our records indicate Ms. [redacted] enrolled to the Shopper’s Club on 02/01/15. The terms and conditions of the Shopper’s Club as presented online at the time she enrolled: Fees and Renewal: The annual membership fee for FullBeauty Shopper’s Club is $19.00. This fee is non-refundable except as provided below. Taxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your Fullbeauty Shopper’s Club membership. We do not accept debit, check or ATM cards at this time. When you sign up for the FullBeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafter. This means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your FullBeauty Shopper’s Club account page. To turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal dates. When your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer valid. If the card is no longer valid we will try another approved payment method provided by you in your customer account. If we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment method. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your FullBeauty Shopper’s Club membership will automatically continue and you authorize us (without notice to you, unless require by applicable) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you. Ms. [redacted] did not opt out of the automatic renewal via phone or online. Our records indicate Ms. [redacted] contacted us on 02/05/17 to cancel the membership and to receive a refund. We advise Ms. [redacted] to allow 3-5 business days to see the $19.00 refund reflected onto her account. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information necessary to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business offered discounts (20% off when I buy one item, 25% off each item when I buy 2, and an extra 30% off all items when I buy 3 or more) valid only through the January 11 2018 which is today and the discounts were only valid if I chose one two or three items for a discount which would not equal the difference between the item I wanted and what they were selling for. I had just purchased other things I wanted at the time of this incident. However I understand that they have that posting and they probably legally are not required to do anything. But it does not seem fair. Their chatline representative told me that prices are often advertised differently in the magazine as they are online and told me I could not order the item at the $24.99 but could if I called online to place the order. That was false. I have been a customer of woman within Romans and full beauty which are all organized together for over 15 years I have never run into this problem before and I have never called to try to get the discount different than what was in the magazine. It is just unbelievable that this is their resolution and it will stop me from shopping with their catalog ever again. Please post my issue on your site. I’m still very disappointed with the company and their short-term offer.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Every communication with this company, both online and over the phone has had a different excuse for their failure to honor their own sales advertising. First it was that I was incompetent to place an order, and now it is the lowest item. This could be understandable if I ordered two items of different prices, but that was NOT the case, I was ordering items of the SAME price, nor did it appear to give me the discount on both of the lower priced items which led to my cancellation of one robe. I find it absurd that their exceptions include catalog orders when this advertised sale was ON the catalog! Either way this business has exceedingly poor customer service and they have permanently LOST a customer due to FALSE and/or DECEPTIVE advertising!
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If Jessica London isn't reporting proper information to Comenity Bank, then they should do so. Jessica London's website still indicates that the return was received but Comenity Bank is reporting a negative mark on my credit and charging me interest for the returned item. I cannot accept this as a resolution until both parties have communicated the information so that I am not being attacked by Comenity Bank for an item I have returned, due to Jessica London's incompetence. I do not consider this issue resolved at this time. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I returned the merchandise in question within ninety days. There is nothing in their return policy that states that this merchandise must be RECEIVED IN THEIR WAREHOUSE within ninety days, not just returned by me. As I have fulfilled the terms stated, I request that this refund be applied to my store credit card. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regardless of what your "fine print" says, you are required to honor any "large print" mistakes made by the company. If you made a mistake, you still need to honor it. Your "large print" promised me the attached sweater at 50% off, and that is what you are required to provide. Further, this exact type of "mistake" keeps happening, which indicates a pattern of abuses. This is not the first time I have had to call customer service to request that they honor an advertised price. Many other times, I simply decided not to order an item where the promised discount was not applied. I could overlook "mistakes" once or twice, but repeated problems I cannot. Clearly, you don't seem to care about retaining a customer who has been a loyal Fullbeauty shopper for many, many years (since long before it became Fullbeauty).
Regards,
[redacted]
Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via email and resolved this matter to her satisfaction. Ms. [redacted] submitted an order online on 4/17/15 in the amount of $119.98. She realized that she had forgotten to redeem her promotional...
offer and called the same day to have the coupon added to the order. The new order total after the discount was quoted as $95.98. Ms. [redacted] claims that the amount of $119.98 was charged to her MasterCard on 4/17/15 instead of the $95.98.Our records indicate that an Authorization Inquiry was submitted to Ms. [redacted]’s MasterCard in the amount of $119.98 when the order was submitted on 4/17/15. Authorization Inquiries will cause a temporary hold on the account and will normally drop off within 3 to 5 business days, depending on the issuing bank’s policy. The order was shipped April 20, 2015 and charged to her MasterCard on April 21, 2015 in the amount of $95.98.Ms. [redacted]’s MasterCard is issued through Citi Bank. We contacted Citi Bank via phone to inquire about the $119.98 Authorization inquiry through Brylane Home. We were informed that the only transaction from Brylane Home on Ms. [redacted]’s MasterCard is a charge in the amount of $95.98 on April 21, 2015. Any Authorization inquiries have since dropped off Ms. [redacted]’s account.We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted], FullBeauty Brands Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073L[redacted]@fbbrands.com
Dear [redacted],Thanks for passing along Mrs. [redacted] communication. FullBeauty Brands(d/b/a King Size) is committed to providing a positive customer experience andwe are confident we can resolve this matter to the customer' satisfaction. Our records show that an order for a KS jacket...
($39.99) was placed on 1/11/2015inclusive of free shipping and handling coupon and defer billing until April, 2015. We understand that Mrs. [redacted] contacted us via phone and e-mail to inquireabout a price difference of $10.00. Please be advised that Mrs. [redacted] was contacted over the phone and offeredclarification in regards to the jacket price. This jacket was not offered a price of$29.99, but as a one-time courtesy, a credit in the amount of $10.70 was issuedon 3/30/2015. This was issued back to the original method of payment.We trust this matter is now resolved. Sincerely, [redacted]FullBeauty BrandsExecutive Communications Dept
Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to her via email and resolved the matter to her satisfaction. We understand that Ms. [redacted] ordered a quantity of 2 cargo pants on two different orders and each order was shipped to her in the...
incorrect size. She is requesting a full refund to include shipping and hemming fees. Ms. [redacted] stated she is not willing to wait to receive a return refund.Ms. [redacted] was informed via phone that her return labels had been activated free of charge so she can return the pants at no cost to her. She was also informed that a full refund would be issued once the merchandise was received.We contacted Ms. [redacted] via email and she was offered an apology and explanation. There is no need for Ms. [redacted] to wait for her refund. We issued a full refunded in the amount of $86.95 for the first order and $74.96 for the exchange order for a total refund of $161.91 which should post to her account within the next 72 business hours. Ms. [redacted] may return the merchandise at her earliest convenience.We value Ms. [redacted] as a customer and a $25 Gift Card was generated for her which should arrive via email within the next 2 to 3 business days. We trust that this resolves this matter. Please feel free to let us know if you have any other questions.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com