Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via phone and were unsuccessful. We reached out to her via email and provided an explanation after unsuccessful attempts via phone.We understand Ms. [redacted] received a renewal notification of her...
Shopper’s Club membership and she states she wrote to us to request a cancellation of her membership and to request to close her accounts. Ms. [redacted]’s Shopper’s Club membership automatically renewed causing interest and late fees. Ms. [redacted] is requesting to have the fees removed and to cancel her Woman Within and FullBeauty accounts. Our records indicate Ms. [redacted] enrolled in the Shopper’s Club on 04/23/15. The terms and conditions of the Shopper’s Club membership as presented online at the time she enrolled: Fees and Renewal: The annual membership fee for FullBeauty Shopper’s Club is $19.00. This fee is non-refundable except as provided below. Taxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your Fullbeauty Shopper’s Club membership. We do not accept debit, check or ATM cards at this time. When you sign up for the FullBeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafter. This means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your FullBeauty Shopper’s Club account page. To turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal dates. When your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer valid. If the card is no longer valid we will try another approved payment method provided by you in your customer account. If we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment method. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your FullBeauty Shopper’s Club membership will automatically continue and you authorize us (without notice to you, unless require by applicable) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you. Ms. [redacted] states she requested to opt out of the automatic renewal and requested to cancel her accounts. Our records indicate we did not receive contacts from Ms. [redacted] via phone, email, chat, or mail. The emails our members receive about their automatic renewal are system generated and are not designed to receive responses. If Ms. Bellas replied to the system generated email, it would not have been received. The system generated emails advise to reply to the email by using our Customer Contact Form on fullbeauty.com.Per Ms. [redacted]’s request, her Shoppers Club membership was cancelled as of 07/17/17 and a refund was issued in the amount of $19.00 to her FullBeauty credit card.We understand that Ms. [redacted] is experiencing billing and collection issues through [redacted] Bank. Unfortunately, FullBeauty Brands (d/b/a Fullbeauty.com and Woman Within) cannot assist Ms. [redacted] with her requests concerning the Fullbeauty and Woman Within credit cards; [redacted] Bank is the issuer of this credit card. FullBeauty Brands (d/b/a Fullbeauty.com and Woman Within) does not have the ability to accept payment, remove fees and interest, cancel a card, nor does it have the ability to make changes to a customer's credit report. We communicated the issue to [redacted] Bank. We ask that Ms. [redacted] work directly with the Revdex.com and [redacted] Bank if she needs further assistance with this matter. [redacted]'s Contact information is as follows:[redacted] Bank[redacted]We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We understand that Ms. [redacted] did not see her refund posted on 8/23/16. Ms. [redacted] was asked to allow Visa 2 to 3 business days to post her refund to her account. Ms. [redacted] rebutted prior to this time frame.Our banking records indicate that refund was accepted and has not been returned to us. Ms. [redacted] should have seen her refund posted around 8/24/16.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter to her satisfaction. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749lm[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] placed an order which was then cancelled. When she spoke with our Customer Protection Group, she was advised the order was...
cancelled due to a system glitch. Ms. [redacted] is requesting to reorder the merchandise honoring the initial price of the order. By placing your order online, you agree to the terms of the conditions outlined on the website. The terms and conditions are as follows: THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OUR OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.The promotional codes Ms. [redacted] redeemed on her order offered Free Shipping and half off Chlorine Resistant Swimwear. Due to a system glitch, Ms. [redacted] received 80% off her order which exceeded the discount offered. The order was canceled due to the incorrect discount. Unfortunately, we are unable to assist Ms. [redacted] in honoring the initial price of the order. As outlined online, we do not warrant mistakes in pricing or other product details will be honored. Ms. [redacted] has the option to contact us via phone so we can replace her order. We will be happy to provide the original advertised discount offering $50% off Chlorine Resistant Swimwear and free shipping.We thank Ms. [redacted] for taking the time to inquire and are confident that we provided the necessary information to resolve this matter. Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],
Thank you for passing along Mrs. [redacted] communication. FullBeauty Brands (d/b/a Jessica London) is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s satisfaction.
Our records show that Mrs. [redacted]...
placed a telephone order on 3/23/2015 in the amount of $ 37.24 and subsequently returned it back to us on 7/13/2015.
Please be advised that it is our policy to accept any unwashed, unworn or defective merchandise returned to us within 90 days of purchase for a full refund of the purchase price( excluding shipping and handling). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used towards a future purchase.
As previously mentioned above, we show a return processed on 7/13/15 and a gift card/merchandise credit issued in the amount of $28.55 and sent to Mrs. [redacted] by e-mail to the e-mail address on file. Gift card information details were also provided to the customer over the phone.
Comenity Bank runs the Jessica London private label credit card program, which is the credit card Mrs. [redacted] used as a method of payment on this purchase. Comenity Bank is an unrelated third party. FullBeauty Brands (d/b/a Jessica London) does not have the ability to cancel her card nor do we have the ability to make changes to her due date, accept payments, remove fees and interest, or make changes to her credit report.
After reviewing the information, we communicated the matter over to Comenity Bank. As a result of our communication with Comenity Bank, they have agreed to step in and work with Mrs. [redacted] to resolve this matter. It usually takes 60 - 90 days for Comenity Bank to resolve matters of this nature.
We ask that Mrs. [redacted] work directly with Comenity Bank for additional assistance with this matter.
Comenity's Contact information is as follows:
Comenity Bank
PO Box 18205
Columbus, OH 43218-202
1-800-888-1726
We trust this resolves the matter is now resolved.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Department
Dear [redacted],Thank you for passing along Mr. [redacted]’s communication. We reached out to him via email and provided an explanation. We understand Mr. [redacted] has requested to be removed from all forms of communications from all the FullBeauty family of Brands. He states he is still receiving weekly emails. Mr. [redacted] is requesting to be removed from our email list. He requested to have all communication stopped on 11/16/16. We immediately removed him from all catalog and email distribution lists as of the date of his request. The email provided in Mr. [redacted]’s complaint is no longer in our system. If Mr. [redacted] has a different email address, we ask him to provide us with the email so we can remove him from our data base. If it is the same email and he is continuing to receive emails, we ask him to forward them to [email protected] so we can further investigate. We trust this matter is resolved. Please feel free to let us know if you have any other questions.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. FullBeauty Brands is committed to providing a positive customer experience and we are confident that we will resolve this matter to Ms. [redacted]’s satisfaction. Ms. [redacted] states she requested to be removed from the...
catalog distribution lists multiple times, but she continues to receive mailings. She is requesting to be removed from our distribution list. Our records confirm that Ms. [redacted] sent a letter to FullBeauty brands received on 10/19/16 requesting to be removed from the catalog mailing list. We immediately removed Ms. [redacted] from the distribution lists with the cr that she provided. The file was flagged as a do not promote. Unfortunately, our system had duplicate files for Ms. [redacted] with different crs which generated catalogs to her address. As of 07/18/17, we have removed Ms. [redacted] from all mailings associated with her address. We advise Ms. [redacted] to allow 10 business days for the catalogs to discontinue. She may receive some of our catalogs, as they are preprinted, until the process is complete. We thank Ms. [redacted] for taking the time to inquire and trust that this resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 800.781.9168 | Fax: 1.800.265.7073
Dear [redacted], Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand that Ms. [redacted] returned merchandise past our 90 day return policy. We issued a merchandise credit for her returned merchandise. Ms. [redacted] states she did not receive the letters with her merchandise credit. Our records indicate we sent two letters on 12/01/16 and one letter on 12/03/14 with her merchandise credit information. The information on the letters included the gift card numbers and pin numbers. There are no mail returns for the letters sent. As previously indicated, our system retains the gift card information for 90 days. Thereafter it will still be valid; however, the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new order. It is important for the customer to retain the Gift Card/pin number for their records as Fullbeauty is not responsible for lost or misplaced Gift Cards. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073 Tell us why here...
Dear [redacted], Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted] returned merchandise using our return labels. She received a bill from [redacted] Bank with the $7.50 Easy Return Label fees and late...
fees and sent [redacted] bank $16.00 for the labels but continues to receive late fees. She is requesting to have the late fees, email, phone number, and catalog mailings removed. Our return policy as presented online, in catalogs, and on the invoice Ms. [redacted] received: Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within 90 days. We are happy to issue a refund of the purchase price (excluding shipping and handling charges). If our Easy Return Label (ERL) is used, a fee in the amount of $7.50 is charged.Ms. [redacted] submitted her order on 06/25/16 in the amount of $111.97 which contains 3 items. On 07/11/16, we received a return for 2 of the items and issued a refund in the amount of $59.98. On 10/05/16, we received the last item and issued a refund in the amount of $51.99. Per our return policy, a return fee in the amount of $7.50 was charged for each return label used for a total of $15.00.Per her request, her name has been removed from our mailing list. She still may receive some of our mailings until the entire process is completed which can take up to 30 days. We have also removed her email address and phone number from our data base. FullBeauty Brands (d/b/a Brylane Home) cannot assist Ms. [redacted] with her Brylane Home credit card. [redacted] Bank is an unrelated third party and FullBeauty Brands (d/b/a Brylane Home) does not have the ability to accept payments or remove fees and interest. We ask that Ms. [redacted] and your office work directly with [redacted] Bank if she needs further assistance with this matter.[redacted]'s Contact information is as follows:[redacted] Bank[redacted]
[redacted]
[redacted]We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] attempted to purchase the Jessa Slingback Flat by Comfortview during our 60% off sale. She was advised the flat did not qualify for...
the discount since it is considered a shoe. She is claiming the offer is a false advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview Sandals. Excludes Ellos, clearance and items shipped directly from third part brands. Limited time only.” Please see the attachment for the description of the offer.As indicated in the offer, the discount applies to Comfortview Sandals. The item Ms. [redacted] wanted to purchase was a Comfortview Sling Back Flat. Unfortunately, it was not part of the promotion. Please see the attachment for a picture and description of the shoe.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email after failed phone attempts.We understand that Ms. [redacted] added items to her shopping bag and redeemed a promotion code that did not display a discount. She contacted customer service via...
phone and was advised that the discount did not apply since her order contained excluded items. She is requesting that the website change the way it displays the acceptance of promotion codes and prefers to receive a scripting that her items are excluded. We were unable to reach Ms. [redacted] via phone and the promotion code was not provided with this communication. We had some offers that only applied to a select group of items that was accessible via the promotional banner. In addition, all of our promotion codes have exclusions. The excluded items will not activate the offer and will not count twords the minimum purchase requirement needed to activate the offer. Our standard exclusions are: The promotional offer is not valid on gift cards or prior purchases. The offer excludes items shipped from 3rd Party Brands, Alex Evenings, Easy Spirit, Ellos, National Brand Shoes, National Brand Lingerie, Skechers, handbags, jewelry, fragrances, home, kitchen, and clearance. The offer may not be redeemed for cash or combined with other offers.Our website is designed to inform out shoppers that a promotion code has been added as long as the promotion code has not expired and is valid. The scripting provided is: “Your promotional code fb[redacted] has been successfully added to qualifying items in your shopping bag.” The added coupon will activate the offer on valid items in the shopping bag and the discount will reflect on the valid items only. If valid items have not been added, the discount will not display on any of the excluded items. The offers presented to our shoppers include the exclusions on a link labeled as “See Details”. Once a promotion code is redeemed in the shopping bag, the details and exclusions are provided below the promotion code box.We appreciate the time Ms. [redacted] took to inquire and we trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749lm[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and resolved this matter to her satisfaction. We understand Ms. [redacted] placed an order and returned merchandise after receiving her package. She states she has not received a refund...
for her returned merchandise. Ms. [redacted] is requesting to receive her refund for the merchandise she returned. We would like to apologize to Ms. [redacted] for the refund delay. We have issued a refund in the amount of $49.98 to her original method of payment. We advise Ms. [redacted] to allow 3-5 business days to see the refund reflected onto her account. We thank Ms. [redacted] for taking the time to inquire and trust this matter is now resolved. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]‘s communication. We reached out to her via phone and left a message on her voicemail. We also reached out to her via email and resolved the matter to her satisfaction.We understand Mr. [redacted] placed her order on 11/5/17. She was provided a tracking number which indicated the shipping information was sent to FedEx. This disposition did not change which prompted Ms. [redacted] to contact FedEx customer service a week later. FedEx advised that the disposition meant the label had been printed but was not an indication that the package had shipped. She proceeded to contact Swimsuits for all customer service via phone and chat. She was advised to wait until December 5 in order to obtain further assistance.If a package is shipped from the FullBeauty Brands distribution center and has not passed through the FedEx scanner, the FedEx website will display ("Billing Information Received"). FedEx is unable to post complete information regarding the shipped package until the package has been scanned. The response FedEx provided to Ms. [redacted] is a standard generic response used by FedEx Customer Service and is not an indicator that the package did not ship.Ms. [redacted]'s order shipped on 11/7/17 with the standard delivery option she selected at checkout. This delivery option arrives within 7 business days and is not consider lost until the 20th business day which would be 12/5/17. Ms. [redacted] was provided the correct response by the Swimsuits for all customer service department. She was advised to contact us if the package was not delivered within the 20th business day. FullBeauty Brands accepts the liability for the loss and issues a full refund for the missing package on the 20th business day.FullBeauty Brands (d/b/a Swimsuits for all) values Ms. [redacted]'s continued business. We are issuing an up-front courtesy credit in the amount of $374.00 which should post within the next 2 business days. We ask that Ms. [redacted] contact us if the package is delivered. We thank Ms. [redacted] for taking the time to inquire and trust this matter is now resolved. Please let us know if you have any other questions.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via email and provided an explanation.We understand that Ms. [redacted] placed an order for shoes. The catalog displayed the shoes at the price of $4.99 instead of $44.99. She also states her catalog offered...
free shipping. Ms. [redacted] was charged the full price for the as the shipping. She is requesting a price adjustment for the shoes and a refund of the shipping.Our records indicate that the promotion code for the free shipping was not provided at the time the order was placed. The promotion code activates the offer; therefore, the order was shipped and the postage was charged on the order.The April issue of the Jessica London catalog displays the Comfortview(R) Sport 'Ria' Woven Sneaker at the incorrect price of $4.99 in the W and WW widths and $39.99 for the M width. The correct price in the W and WW widths is $44.99. We are not honoring the incorrect price The Catalog was printed with two different covers and were mailed on the same date.The provision covering this scenario states:WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED.Ms. [redacted] was informed that she has the option to return the shoes for a full refund. The shipping and handling on this order was refunded to Ms. [redacted]’s Visa on 5/3/15. The return label located on her invoice was activated free of charge so she can return the merchandise at no cost to her. As of today, we have not received a return.It is rare that product pricing is incorrect and we hope this information satisfies this inquiry. We trust that this matter is now resolved. Please feel free to let us know if you have further questions or issues.Sincerely,Lorena [redacted]FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso TX, 79912Office: 915.225.4131 | Fax: 1.800.265.7073L.[redacted]@fbbrands.com
Revdex.com:
I don't except the response sent back by the company for the simple fact this has been an ongoing situation since September the 21st 2016. [redacted] Bank has yet to adjust the account I've also taking a look at my credit report and those negative ratings showed up on my credit report these are charges that were never made by me even if full Beauty made adjustments it still showed up as a negative credit on my credit report . Also both representatives from for beauty that I spoke with Erica and Lorena I did not appreciate the attitude or the way that they responded back to response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Thank you for passing along Mr. [redacted]’s communication. We reached out to him via email and resolved the matter to his satisfaction. We understand Mr. [redacted] made a purchase December of 2015 in the amount of $112.47. He returned two items and received a credit on January 14th in the...
amount of $67.48. Mr. [redacted] states he received a letter in February requesting payment in the amount of $74.98. He contacted us and made the payment. Once he made the payment, he noted it was a double charge and disputed the amount. Our records indicate there was a miscommunication with the bank that manages Mr. [redacted]’ credit card. This led our associates to believe that the amount of $74.98 had been reversed due to a dispute. This assumed reversal generated a collection letter which Mr. [redacted] responded to. He verbally authorized a $74.98 charge to his account which he later realized was an overpayment. He disputed the overpayment with the bank who then reversed the payment. After further research and further communication with the bank, we concluded the $74.98 was not owed by Mr. [redacted]. We have cleared the assumed debt and removed Mr. [redacted] from collections. We regret any inconvenience this has caused him. We thank Mr. [redacted] for letting us know about this error and trust this matter has been resolved to his satisfaction. Please feel free to let us know if you have any other questions. Sincerely, Lorena M[redacted] Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912 Office: 915.225.4131 | Fax: 1.800.265.7073 l[redacted]@fbbrands.com | www.fbbrands.com
Dear [redacted], Thank you for passing along Mr. [redacted]’s communication. We reached out to him via phone and resolved the matter to his satisfaction. Mr. [redacted] indicated on his inquiry that an unauthorized transaction in the amount of $75 was appearing on his credit card. He...
stated the transaction was reported as a fraudulent charge. He was eventually turned over to a collection agency as a result of the charge back. Our records indicate that the order in question was submitted online on 1/12/16 using Mr. [redacted]’s address and his credit card information. The order consists of a $75.00 e-gift card. Our records indicate that a charge back was presented on 1/27/16. Due to a system glitch, Mr. [redacted] was sent to a collection agency. We reached out to the collection agency and they have confirmed that this case has been closed. The collection agency will provide Mr. [redacted] with documentation via mail indicating this matter has been resolved. We appreciate the time Ms. [redacted] took to inquire and we trust that this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] placed an order in the amount of $161.71 on 9/08/17. She received an email advising her one of the items was on backorder...
and would be shipped at a later date. When she contacted our call center to cancel the backordered item, she was advised the order was processing to be shipped and would arrive within 7-10 business days. Ms. [redacted] has not received her merchandise and is requesting a refund. Our records indicate Ms. [redacted]’s backordered item shipped on 9/29/17. Unfortunately, our system was loaded with the tracking number that was not scanned by FedEx which rendered the package untraceable. On 10/19/17, Ms. [redacted] was provided the correct process by Online Customer Service. A package cannot be considered lost or stolen until the 20th business day when tracking information is not available. She was advised to contact us on 10/26/17 if the package still had not arrived so we can issue a refund or reorder the merchandise for her. We issued a refund to Ms. [redacted]’s account in the amount of $24.90. We ask Ms. [redacted] to contact us in the event the package is delivered. FullBeauty Brands (d/b/a Roaman’s) cannot assist Ms. [redacted] with her Roaman’s credit card. [redacted] Bank is an unrelated third party and FullBeauty Brands (d/b/a Roaman’s) does not have the ability to accept payments or remove fees and interest. We ask that Ms. [redacted] and your office work directly with [redacted] Bank if she needs further assistance with this matter.[redacted]'s Contact information is as follows:[redacted]
[redacted]
[redacted]We thank Ms. [redacted] for taking the time to inquire and trust this matter is now resolved. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via phone and were unsuccessful. We reached out to her via email and provided an explanation after unsuccessful attempts via phone.We understand Ms. [redacted] received a renewal notification of her...
Shopper’s Club membership and she states she wrote to us to request a cancellation of her membership and to request to close her accounts. Ms. [redacted]’s Shopper’s Club membership automatically renewed causing interest and late fees. Ms. [redacted] is requesting to have the fees removed and to cancel her Woman Within and FullBeauty accounts. Our records indicate Ms. [redacted] enrolled in the Shopper’s Club on 04/23/15. The terms and conditions of the Shopper’s Club membership as presented online at the time she enrolled: Fees and Renewal: The annual membership fee for FullBeauty Shopper’s Club is $19.00. This fee is non-refundable except as provided below. Taxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your Fullbeauty Shopper’s Club membership. We do not accept debit, check or ATM cards at this time. When you sign up for the FullBeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafter. This means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your FullBeauty Shopper’s Club account page. To turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal dates. When your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer valid. If the card is no longer valid we will try another approved payment method provided by you in your customer account. If we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment method. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your FullBeauty Shopper’s Club membership will automatically continue and you authorize us (without notice to you, unless require by applicable) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you. Ms. [redacted] states she requested to opt out of the automatic renewal and requested to cancel her accounts. Our records indicate we did not receive contacts from Ms. [redacted] via phone, email, chat, or mail. The emails our members receive about their automatic renewal are system generated and are not designed to receive responses. If Ms. Bellas replied to the system generated email, it would not have been received. The system generated emails advise to reply to the email by using our Customer Contact Form on fullbeauty.com.Per Ms. [redacted]’s request, her Shoppers Club membership was cancelled as of 07/17/17 and a refund was issued in the amount of $19.00 to her FullBeauty credit card.We understand that Ms. [redacted] is experiencing billing and collection issues through [redacted] Bank. Unfortunately, FullBeauty Brands (d/b/a Fullbeauty.com and Woman Within) cannot assist Ms. [redacted] with her requests concerning the Fullbeauty and Woman Within credit cards; [redacted] Bank is the issuer of this credit card. FullBeauty Brands (d/b/a Fullbeauty.com and Woman Within) does not have the ability to accept payment, remove fees and interest, cancel a card, nor does it have the ability to make changes to a customer's credit report. We communicated the issue to [redacted] Bank. We ask that Ms. [redacted] work directly with the Revdex.com and [redacted] Bank if she needs further assistance with this matter. [redacted]'s Contact information is as follows:[redacted] Bank[redacted]We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We understand that Ms. [redacted] did not see her refund posted on 8/23/16. Ms. [redacted] was asked to allow Visa 2 to 3 business days to post her refund to her account. Ms. [redacted] rebutted prior to this time frame.Our banking records indicate that refund was accepted and has not been returned to us. Ms. [redacted] should have seen her refund posted around 8/24/16.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter to her satisfaction. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749lm[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] placed an order which was then cancelled. When she spoke with our Customer Protection Group, she was advised the order was...
cancelled due to a system glitch. Ms. [redacted] is requesting to reorder the merchandise honoring the initial price of the order. By placing your order online, you agree to the terms of the conditions outlined on the website. The terms and conditions are as follows: THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OUR OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.The promotional codes Ms. [redacted] redeemed on her order offered Free Shipping and half off Chlorine Resistant Swimwear. Due to a system glitch, Ms. [redacted] received 80% off her order which exceeded the discount offered. The order was canceled due to the incorrect discount. Unfortunately, we are unable to assist Ms. [redacted] in honoring the initial price of the order. As outlined online, we do not warrant mistakes in pricing or other product details will be honored. Ms. [redacted] has the option to contact us via phone so we can replace her order. We will be happy to provide the original advertised discount offering $50% off Chlorine Resistant Swimwear and free shipping.We thank Ms. [redacted] for taking the time to inquire and are confident that we provided the necessary information to resolve this matter. Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],
Thank you for passing along Mrs. [redacted] communication. FullBeauty Brands (d/b/a Jessica London) is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s satisfaction.
Our records show that Mrs. [redacted]...
placed a telephone order on 3/23/2015 in the amount of $ 37.24 and subsequently returned it back to us on 7/13/2015.
Please be advised that it is our policy to accept any unwashed, unworn or defective merchandise returned to us within 90 days of purchase for a full refund of the purchase price( excluding shipping and handling). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used towards a future purchase.
As previously mentioned above, we show a return processed on 7/13/15 and a gift card/merchandise credit issued in the amount of $28.55 and sent to Mrs. [redacted] by e-mail to the e-mail address on file. Gift card information details were also provided to the customer over the phone.
Comenity Bank runs the Jessica London private label credit card program, which is the credit card Mrs. [redacted] used as a method of payment on this purchase. Comenity Bank is an unrelated third party. FullBeauty Brands (d/b/a Jessica London) does not have the ability to cancel her card nor do we have the ability to make changes to her due date, accept payments, remove fees and interest, or make changes to her credit report.
After reviewing the information, we communicated the matter over to Comenity Bank. As a result of our communication with Comenity Bank, they have agreed to step in and work with Mrs. [redacted] to resolve this matter. It usually takes 60 - 90 days for Comenity Bank to resolve matters of this nature.
We ask that Mrs. [redacted] work directly with Comenity Bank for additional assistance with this matter.
Comenity's Contact information is as follows:
Comenity Bank
PO Box 18205
Columbus, OH 43218-202
1-800-888-1726
We trust this resolves the matter is now resolved.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Department
Dear [redacted],Thank you for passing along Mr. [redacted]’s communication. We reached out to him via email and provided an explanation. We understand Mr. [redacted] has requested to be removed from all forms of communications from all the FullBeauty family of Brands. He states he is still receiving weekly emails. Mr. [redacted] is requesting to be removed from our email list. He requested to have all communication stopped on 11/16/16. We immediately removed him from all catalog and email distribution lists as of the date of his request. The email provided in Mr. [redacted]’s complaint is no longer in our system. If Mr. [redacted] has a different email address, we ask him to provide us with the email so we can remove him from our data base. If it is the same email and he is continuing to receive emails, we ask him to forward them to [email protected] so we can further investigate. We trust this matter is resolved. Please feel free to let us know if you have any other questions.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. FullBeauty Brands is committed to providing a positive customer experience and we are confident that we will resolve this matter to Ms. [redacted]’s satisfaction. Ms. [redacted] states she requested to be removed from the...
r that she provided. The file was flagged as a do not promote. Unfortunately, our system had duplicate files for Ms. [redacted] with different c
rs which generated catalogs to her address. As of 07/18/17, we have removed Ms. [redacted] from all mailings associated with her address. We advise Ms. [redacted] to allow 10 business days for the catalogs to discontinue. She may receive some of our catalogs, as they are preprinted, until the process is complete. We thank Ms. [redacted] for taking the time to inquire and trust that this resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 800.781.9168 | Fax: 1.800.265.7073
catalog distribution lists multiple times, but she continues to receive mailings. She is requesting to be removed from our distribution list. Our records confirm that Ms. [redacted] sent a letter to FullBeauty brands received on 10/19/16 requesting to be removed from the catalog mailing list. We immediately removed Ms. [redacted] from the distribution lists with the c
Dear [redacted], Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand that Ms. [redacted] returned merchandise past our 90 day return policy. We issued a merchandise credit for her returned merchandise. Ms. [redacted] states she did not receive the letters with her merchandise credit. Our records indicate we sent two letters on 12/01/16 and one letter on 12/03/14 with her merchandise credit information. The information on the letters included the gift card numbers and pin numbers. There are no mail returns for the letters sent. As previously indicated, our system retains the gift card information for 90 days. Thereafter it will still be valid; however, the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new order. It is important for the customer to retain the Gift Card/pin number for their records as Fullbeauty is not responsible for lost or misplaced Gift Cards. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073 Tell us why here...
Dear [redacted], Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted] returned merchandise using our return labels. She received a bill from [redacted] Bank with the $7.50 Easy Return Label fees and late...
fees and sent [redacted] bank $16.00 for the labels but continues to receive late fees. She is requesting to have the late fees, email, phone number, and catalog mailings removed. Our return policy as presented online, in catalogs, and on the invoice Ms. [redacted] received: Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within 90 days. We are happy to issue a refund of the purchase price (excluding shipping and handling charges). If our Easy Return Label (ERL) is used, a fee in the amount of $7.50 is charged.Ms. [redacted] submitted her order on 06/25/16 in the amount of $111.97 which contains 3 items. On 07/11/16, we received a return for 2 of the items and issued a refund in the amount of $59.98. On 10/05/16, we received the last item and issued a refund in the amount of $51.99. Per our return policy, a return fee in the amount of $7.50 was charged for each return label used for a total of $15.00.Per her request, her name has been removed from our mailing list. She still may receive some of our mailings until the entire process is completed which can take up to 30 days. We have also removed her email address and phone number from our data base. FullBeauty Brands (d/b/a Brylane Home) cannot assist Ms. [redacted] with her Brylane Home credit card. [redacted] Bank is an unrelated third party and FullBeauty Brands (d/b/a Brylane Home) does not have the ability to accept payments or remove fees and interest. We ask that Ms. [redacted] and your office work directly with [redacted] Bank if she needs further assistance with this matter.[redacted]'s Contact information is as follows:[redacted] Bank[redacted]
[redacted]
[redacted]We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] attempted to purchase the Jessa Slingback Flat by Comfortview during our 60% off sale. She was advised the flat did not qualify for...
the discount since it is considered a shoe. She is claiming the offer is a false advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview Sandals. Excludes Ellos, clearance and items shipped directly from third part brands. Limited time only.” Please see the attachment for the description of the offer.As indicated in the offer, the discount applies to Comfortview Sandals. The item Ms. [redacted] wanted to purchase was a Comfortview Sling Back Flat. Unfortunately, it was not part of the promotion. Please see the attachment for a picture and description of the shoe.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email after failed phone attempts.We understand that Ms. [redacted] added items to her shopping bag and redeemed a promotion code that did not display a discount. She contacted customer service via...
phone and was advised that the discount did not apply since her order contained excluded items. She is requesting that the website change the way it displays the acceptance of promotion codes and prefers to receive a scripting that her items are excluded. We were unable to reach Ms. [redacted] via phone and the promotion code was not provided with this communication. We had some offers that only applied to a select group of items that was accessible via the promotional banner. In addition, all of our promotion codes have exclusions. The excluded items will not activate the offer and will not count twords the minimum purchase requirement needed to activate the offer. Our standard exclusions are: The promotional offer is not valid on gift cards or prior purchases. The offer excludes items shipped from 3rd Party Brands, Alex Evenings, Easy Spirit, Ellos, National Brand Shoes, National Brand Lingerie, Skechers, handbags, jewelry, fragrances, home, kitchen, and clearance. The offer may not be redeemed for cash or combined with other offers.Our website is designed to inform out shoppers that a promotion code has been added as long as the promotion code has not expired and is valid. The scripting provided is: “Your promotional code fb[redacted] has been successfully added to qualifying items in your shopping bag.” The added coupon will activate the offer on valid items in the shopping bag and the discount will reflect on the valid items only. If valid items have not been added, the discount will not display on any of the excluded items. The offers presented to our shoppers include the exclusions on a link labeled as “See Details”. Once a promotion code is redeemed in the shopping bag, the details and exclusions are provided below the promotion code box.We appreciate the time Ms. [redacted] took to inquire and we trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749lm[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and resolved this matter to her satisfaction. We understand Ms. [redacted] placed an order and returned merchandise after receiving her package. She states she has not received a refund...
for her returned merchandise. Ms. [redacted] is requesting to receive her refund for the merchandise she returned. We would like to apologize to Ms. [redacted] for the refund delay. We have issued a refund in the amount of $49.98 to her original method of payment. We advise Ms. [redacted] to allow 3-5 business days to see the refund reflected onto her account. We thank Ms. [redacted] for taking the time to inquire and trust this matter is now resolved. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]‘s communication. We reached out to her via phone and left a message on her voicemail. We also reached out to her via email and resolved the matter to her satisfaction.We understand Mr. [redacted] placed her order on 11/5/17. She was provided a tracking number which indicated the shipping information was sent to FedEx. This disposition did not change which prompted Ms. [redacted] to contact FedEx customer service a week later. FedEx advised that the disposition meant the label had been printed but was not an indication that the package had shipped. She proceeded to contact Swimsuits for all customer service via phone and chat. She was advised to wait until December 5 in order to obtain further assistance.If a package is shipped from the FullBeauty Brands distribution center and has not passed through the FedEx scanner, the FedEx website will display ("Billing Information Received"). FedEx is unable to post complete information regarding the shipped package until the package has been scanned. The response FedEx provided to Ms. [redacted] is a standard generic response used by FedEx Customer Service and is not an indicator that the package did not ship.Ms. [redacted]'s order shipped on 11/7/17 with the standard delivery option she selected at checkout. This delivery option arrives within 7 business days and is not consider lost until the 20th business day which would be 12/5/17. Ms. [redacted] was provided the correct response by the Swimsuits for all customer service department. She was advised to contact us if the package was not delivered within the 20th business day. FullBeauty Brands accepts the liability for the loss and issues a full refund for the missing package on the 20th business day.FullBeauty Brands (d/b/a Swimsuits for all) values Ms. [redacted]'s continued business. We are issuing an up-front courtesy credit in the amount of $374.00 which should post within the next 2 business days. We ask that Ms. [redacted] contact us if the package is delivered. We thank Ms. [redacted] for taking the time to inquire and trust this matter is now resolved. Please let us know if you have any other questions.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via email and provided an explanation.We understand that Ms. [redacted] placed an order for shoes. The catalog displayed the shoes at the price of $4.99 instead of $44.99. She also states her catalog offered...
free shipping. Ms. [redacted] was charged the full price for the as the shipping. She is requesting a price adjustment for the shoes and a refund of the shipping.Our records indicate that the promotion code for the free shipping was not provided at the time the order was placed. The promotion code activates the offer; therefore, the order was shipped and the postage was charged on the order.The April issue of the Jessica London catalog displays the Comfortview(R) Sport 'Ria' Woven Sneaker at the incorrect price of $4.99 in the W and WW widths and $39.99 for the M width. The correct price in the W and WW widths is $44.99. We are not honoring the incorrect price The Catalog was printed with two different covers and were mailed on the same date.The provision covering this scenario states:WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED.Ms. [redacted] was informed that she has the option to return the shoes for a full refund. The shipping and handling on this order was refunded to Ms. [redacted]’s Visa on 5/3/15. The return label located on her invoice was activated free of charge so she can return the merchandise at no cost to her. As of today, we have not received a return.It is rare that product pricing is incorrect and we hope this information satisfies this inquiry. We trust that this matter is now resolved. Please feel free to let us know if you have further questions or issues.Sincerely,Lorena [redacted]FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso TX, 79912Office: 915.225.4131 | Fax: 1.800.265.7073L.[redacted]@fbbrands.com
Revdex.com:
I don't except the response sent back by the company for the simple fact this has been an ongoing situation since September the 21st 2016. [redacted] Bank has yet to adjust the account I've also taking a look at my credit report and those negative ratings showed up on my credit report these are charges that were never made by me even if full Beauty made adjustments it still showed up as a negative credit on my credit report . Also both representatives from for beauty that I spoke with Erica and Lorena I did not appreciate the attitude or the way that they responded back to response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Thank you for passing along Mr. [redacted]’s communication. We reached out to him via email and resolved the matter to his satisfaction. We understand Mr. [redacted] made a purchase December of 2015 in the amount of $112.47. He returned two items and received a credit on January 14th in the...
amount of $67.48. Mr. [redacted] states he received a letter in February requesting payment in the amount of $74.98. He contacted us and made the payment. Once he made the payment, he noted it was a double charge and disputed the amount. Our records indicate there was a miscommunication with the bank that manages Mr. [redacted]’ credit card. This led our associates to believe that the amount of $74.98 had been reversed due to a dispute. This assumed reversal generated a collection letter which Mr. [redacted] responded to. He verbally authorized a $74.98 charge to his account which he later realized was an overpayment. He disputed the overpayment with the bank who then reversed the payment. After further research and further communication with the bank, we concluded the $74.98 was not owed by Mr. [redacted]. We have cleared the assumed debt and removed Mr. [redacted] from collections. We regret any inconvenience this has caused him. We thank Mr. [redacted] for letting us know about this error and trust this matter has been resolved to his satisfaction. Please feel free to let us know if you have any other questions. Sincerely, Lorena M[redacted] Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912 Office: 915.225.4131 | Fax: 1.800.265.7073 l[redacted]@fbbrands.com | www.fbbrands.com
Dear [redacted], Thank you for passing along Mr. [redacted]’s communication. We reached out to him via phone and resolved the matter to his satisfaction. Mr. [redacted] indicated on his inquiry that an unauthorized transaction in the amount of $75 was appearing on his credit card. He...
stated the transaction was reported as a fraudulent charge. He was eventually turned over to a collection agency as a result of the charge back. Our records indicate that the order in question was submitted online on 1/12/16 using Mr. [redacted]’s address and his credit card information. The order consists of a $75.00 e-gift card. Our records indicate that a charge back was presented on 1/27/16. Due to a system glitch, Mr. [redacted] was sent to a collection agency. We reached out to the collection agency and they have confirmed that this case has been closed. The collection agency will provide Mr. [redacted] with documentation via mail indicating this matter has been resolved. We appreciate the time Ms. [redacted] took to inquire and we trust that this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] placed an order in the amount of $161.71 on 9/08/17. She received an email advising her one of the items was on backorder...
and would be shipped at a later date. When she contacted our call center to cancel the backordered item, she was advised the order was processing to be shipped and would arrive within 7-10 business days. Ms. [redacted] has not received her merchandise and is requesting a refund. Our records indicate Ms. [redacted]’s backordered item shipped on 9/29/17. Unfortunately, our system was loaded with the tracking number that was not scanned by FedEx which rendered the package untraceable. On 10/19/17, Ms. [redacted] was provided the correct process by Online Customer Service. A package cannot be considered lost or stolen until the 20th business day when tracking information is not available. She was advised to contact us on 10/26/17 if the package still had not arrived so we can issue a refund or reorder the merchandise for her. We issued a refund to Ms. [redacted]’s account in the amount of $24.90. We ask Ms. [redacted] to contact us in the event the package is delivered. FullBeauty Brands (d/b/a Roaman’s) cannot assist Ms. [redacted] with her Roaman’s credit card. [redacted] Bank is an unrelated third party and FullBeauty Brands (d/b/a Roaman’s) does not have the ability to accept payments or remove fees and interest. We ask that Ms. [redacted] and your office work directly with [redacted] Bank if she needs further assistance with this matter.[redacted]'s Contact information is as follows:[redacted]
[redacted]
[redacted]We thank Ms. [redacted] for taking the time to inquire and trust this matter is now resolved. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073