Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to him via email and resolved the matter to her satisfaction.Ms. [redacted] submitted an order online on February 25, 2016 and an authorization was placed on her account in the amount of $ 49.89....
Authorizations are placed on the customer’s credit card to verify that the card is active and has not been reported lost or stolen. Authorizations are usually dropped within 3-5 business days, depending on issuing credit card company’s policy. The order shipped on February 29, 2016 and was charged $ 49.89.Ms. [redacted] called February 29, 2016 to place an additional order. She ordered one item and then provided payment information. The order was authorized in the amount of $15.94. Prior to ending the order, Ms. [redacted] provided a promotion code to redeem on her order. She did not meet the minimum purchase requirement to activate the offer and opted to place the order on hold while she located more merchandise to add to her order. Our records indicate that Ms. [redacted] called back and added two additional items to her order. The order was reauthorized with the new amount. The order shipped the following day and was charged $25.92. Ms. [redacted] was only charged once per order. We faxed the Ms. [redacted] bank requesting to drop any pending authorizations from the customer’s account. Any remaining authorizations should be released within 24 to 72 hours, depending on issuing credit card company’s policy. We appreciate the time Ms. [redacted] took to inquire and we trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] had store credit for merchandise she returned. Ms. [redacted] attempted to utilize her in store credit but was unable to do so. She is...
requesting to receive a refund for the in store credit to her credit card. Our records indicate Ms. [redacted] had three store credits for merchandise she returned on 04/20/16. They were in the amounts of $24.20, $26.95, and $10.45. During our transition to a new company we converted the funds to a gift card. The first email sent to Ms. [redacted] stated the following: “Important Notice from swimsuitsforall: Dear swimsuitsforall customer, as an added benefit to our customers, we will now be issuing non-expiring E-Gift Cards to replace our current Store Credits and Redemption Codes. E-Gift Cards are just like regular Gift Cards except you will be receiving them by email as a digital card with an associated code. This conversion to E-Gift Cards will occur over the next two weeks. In the interim, your store credit or redemption codes can be redeemed as usual. Once this conversion is complete, we will send you a follow-up email with your new E-Gift Card numbers, along with instructions on how to redeem them on our site. We are here to serve, and the measure of our success is your satisfaction.”Our records indicate the second email with the gift card information was sent on 08/09/2016 to the following email address: [redacted]. The gift card totaled $61.60 for the three store credits Ms. [redacted] had. As stated in the second email sent to our customers: Important Notice from swimsuitsforall: “Dear (customer), as an added benefit to our customers, we will now be issuing non-expiring E-Gift Cards to replace our current Store Credits and Redemption Codes. E-Gift Cards are just like regular Gift Cards except you will be receiving them by email as a digital card with an associated code. For your convenience, your previous available Store Credit or Redemption Code balance of $(amount) already has been transferred to an s4a E-Gift Card. To redeem your new E-Gift Card, just use the code # and PIN below and enter them both on the payment page during checkout. Please treat your E-Gift Card like cash. Lost codes cannot be replaced or refunded. To view your available E-Gift card balance, go to your Account page under E-Gift Card or under the Help section next to our Search box and enter your E-Gift Card code # and PIN. We recommend you save and/or print this email for your records, as customer service is unable to retrieve lost gift card information. Your E-Gift Card Code: xxxxxxxxxxxxxxxxxxx PIN: xxxxxxxx. We are here to serve, and the measure of our success is your satisfaction.”In order to convert the non-expiring e-gift card to Ms. [redacted]’s credit card, she would need to provide the gift card number. We advise Ms. [redacted] to check her spam, junk, and clutter folder for the email with her gift card information. Unfortunately, we are unable to retrieve lost gift card information. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749
Dear [redacted], Thank you for passing along [redacted]‘s communication. We reached out to him via email and explained the promotional details regarding the offer. Mr. [redacted] placed his order online with items from the “KingSize Mix and Match Buy One Get One Free” deal offer....
The offer states: Buy one item from our special collection; get a 2nd item of equal or lesser value free. Please see attachment.Mr. [redacted] order included a jogging suit, a pair of pants, and a pair of socks. He expected to receive an identical item for each ordered free. However, the deal offer will adjust one free item for every one item in the special collection. If the items are all different prices, the lowest priced items would be activated as free. Mr. [redacted] added three items from the deal offer which qualified him to receive one item, the lowest priced item, free of charge. He received the pair of socks free of charge. Mr. [redacted] contacted us regarding this matter and he was offered the ability to complete the BOGO deal by purchasing the additional item(s) needed to complete the deal. If he selected an item equal or lower in price to the next lowest priced item on his order, the item would be shipped free. Mr. [redacted] refused as he was expecting to receive one of each item free. We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
June 10, 2015Dear [redacted],Cleveland Home Improvement is always ready to help our customers in every way, but calling in aggressively and using foul language will not accomopolish anything. [redacted] lost asphalt at the end of his driveway which is obviously snow plow damage, of which there is no...
guarantee. The missing asphalt is not even on his property, but when we have a crew in his area we will repair it for free. We are sending a copy of the contract, which clearly states the guarantee.Thank you,Sam S[redacted]
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted] returned merchandise and received store credit. In August we converted her merchandise credit to an E-Gift card. Ms. [redacted] states she did not receive the email with her E-Gift card information and is requesting to have the gift card re-issued. When Ms. [redacted] initially returned her merchandise she was issued a store credit; however, a conversion to a gift card was made in August 2016. As previously indicated, an email notification with the store credit conversion information and time frame was deployed to all of our customers holding store credits. A second email was sent with the gift card number and pin. Ms. [redacted] states she receives multiple emails a day and does not keep them in her inbox. She also stated she did not save any emails after receiving the initial email with the instructions on how to redeem her store credit. As previously indicated, customer service is unable to retrieve lost gift card information. It is still valid; however, the customer needs to provide the details noted on the email (gift card number and pin) to redeem it towards a new order. The funds from the store credit have already been loaded to the non-expiring gift card number and pin. We are unable to re-issue another gift card. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms. [redacted] returned merchandise from her recent purchase due to quality issues. She was the sipping fees on her order were not...
refunded. As presented in our catalog, website, and invoice: “Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within 90 days. We are happy to issue a refund of the purchase price (excluding shipping and handling charges). Our website and invoice inform our customer that $7.50 is deducted from the return refund when our Easy Return Label (ERL) is used.Our records indicate that Ms. [redacted] returned the merchandise that was processed and refunded on 4/4/16. The merchandise amount of her return was a total of $47.47. The Easy Return Label was used to return the merchandise and the amount of $7.50 was deducted from the merchandise amount which left Ms. [redacted] with a refund in the amount of $39.97. Per our return policy, the $9.99 shipping and handling fee was not refunded.Ms. [redacted] reached out to us via Facebook earlier today and was issued a courtesy refund for the shipping and handling fee as well as the Easy Return Label free. The refund should post to her account via PayPal within the next 5 business day.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to him via email and resolved the matter to her satisfaction.Ms. [redacted] submitted an order online on February 25, 2016 and an authorization was placed on her account in the amount of $ 49.89....
Authorizations are placed on the customer’s credit card to verify that the card is active and has not been reported lost or stolen. Authorizations are usually dropped within 3-5 business days, depending on issuing credit card company’s policy. The order shipped on February 29, 2016 and was charged $ 49.89.Ms. [redacted] called February 29, 2016 to place an additional order. She ordered one item and then provided payment information. The order was authorized in the amount of $15.94. Prior to ending the order, Ms. [redacted] provided a promotion code to redeem on her order. She did not meet the minimum purchase requirement to activate the offer and opted to place the order on hold while she located more merchandise to add to her order. Our records indicate that Ms. [redacted] called back and added two additional items to her order. The order was reauthorized with the new amount. The order shipped the following day and was charged $25.92. Ms. [redacted] was only charged once per order. We faxed the Ms. [redacted] bank requesting to drop any pending authorizations from the customer’s account. Any remaining authorizations should be released within 24 to 72 hours, depending on issuing credit card company’s policy. We appreciate the time Ms. [redacted] took to inquire and we trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] had store credit for merchandise she returned. Ms. [redacted] attempted to utilize her in store credit but was unable to do so. She is...
requesting to receive a refund for the in store credit to her credit card. Our records indicate Ms. [redacted] had three store credits for merchandise she returned on 04/20/16. They were in the amounts of $24.20, $26.95, and $10.45. During our transition to a new company we converted the funds to a gift card. The first email sent to Ms. [redacted] stated the following: “Important Notice from swimsuitsforall: Dear swimsuitsforall customer, as an added benefit to our customers, we will now be issuing non-expiring E-Gift Cards to replace our current Store Credits and Redemption Codes. E-Gift Cards are just like regular Gift Cards except you will be receiving them by email as a digital card with an associated code. This conversion to E-Gift Cards will occur over the next two weeks. In the interim, your store credit or redemption codes can be redeemed as usual. Once this conversion is complete, we will send you a follow-up email with your new E-Gift Card numbers, along with instructions on how to redeem them on our site. We are here to serve, and the measure of our success is your satisfaction.”Our records indicate the second email with the gift card information was sent on 08/09/2016 to the following email address: [redacted]. The gift card totaled $61.60 for the three store credits Ms. [redacted] had. As stated in the second email sent to our customers: Important Notice from swimsuitsforall: “Dear (customer), as an added benefit to our customers, we will now be issuing non-expiring E-Gift Cards to replace our current Store Credits and Redemption Codes. E-Gift Cards are just like regular Gift Cards except you will be receiving them by email as a digital card with an associated code. For your convenience, your previous available Store Credit or Redemption Code balance of $(amount) already has been transferred to an s4a E-Gift Card. To redeem your new E-Gift Card, just use the code # and PIN below and enter them both on the payment page during checkout. Please treat your E-Gift Card like cash. Lost codes cannot be replaced or refunded. To view your available E-Gift card balance, go to your Account page under E-Gift Card or under the Help section next to our Search box and enter your E-Gift Card code # and PIN. We recommend you save and/or print this email for your records, as customer service is unable to retrieve lost gift card information. Your E-Gift Card Code: xxxxxxxxxxxxxxxxxxx PIN: xxxxxxxx. We are here to serve, and the measure of our success is your satisfaction.”In order to convert the non-expiring e-gift card to Ms. [redacted]’s credit card, she would need to provide the gift card number. We advise Ms. [redacted] to check her spam, junk, and clutter folder for the email with her gift card information. Unfortunately, we are unable to retrieve lost gift card information. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749
Dear [redacted], Thank you for passing along [redacted]‘s communication. We reached out to him via email and explained the promotional details regarding the offer. Mr. [redacted] placed his order online with items from the “KingSize Mix and Match Buy One Get One Free” deal offer....
The offer states: Buy one item from our special collection; get a 2nd item of equal or lesser value free. Please see attachment.Mr. [redacted] order included a jogging suit, a pair of pants, and a pair of socks. He expected to receive an identical item for each ordered free. However, the deal offer will adjust one free item for every one item in the special collection. If the items are all different prices, the lowest priced items would be activated as free. Mr. [redacted] added three items from the deal offer which qualified him to receive one item, the lowest priced item, free of charge. He received the pair of socks free of charge. Mr. [redacted] contacted us regarding this matter and he was offered the ability to complete the BOGO deal by purchasing the additional item(s) needed to complete the deal. If he selected an item equal or lower in price to the next lowest priced item on his order, the item would be shipped free. Mr. [redacted] refused as he was expecting to receive one of each item free. We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
June 10, 2015Dear [redacted],Cleveland Home Improvement is always ready to help our customers in every way, but calling in aggressively and using foul language will not accomopolish anything. [redacted] lost asphalt at the end of his driveway which is obviously snow plow damage, of which there is no...
guarantee. The missing asphalt is not even on his property, but when we have a crew in his area we will repair it for free. We are sending a copy of the contract, which clearly states the guarantee.Thank you,Sam S[redacted]
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted] returned merchandise and received store credit. In August we converted her merchandise credit to an E-Gift card. Ms. [redacted] states she did not receive the email with her E-Gift card information and is requesting to have the gift card re-issued. When Ms. [redacted] initially returned her merchandise she was issued a store credit; however, a conversion to a gift card was made in August 2016. As previously indicated, an email notification with the store credit conversion information and time frame was deployed to all of our customers holding store credits. A second email was sent with the gift card number and pin. Ms. [redacted] states she receives multiple emails a day and does not keep them in her inbox. She also stated she did not save any emails after receiving the initial email with the instructions on how to redeem her store credit. As previously indicated, customer service is unable to retrieve lost gift card information. It is still valid; however, the customer needs to provide the details noted on the email (gift card number and pin) to redeem it towards a new order. The funds from the store credit have already been loaded to the non-expiring gift card number and pin. We are unable to re-issue another gift card. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms. [redacted] returned merchandise from her recent purchase due to quality issues. She was the sipping fees on her order were not...
refunded. As presented in our catalog, website, and invoice: “Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within 90 days. We are happy to issue a refund of the purchase price (excluding shipping and handling charges). Our website and invoice inform our customer that $7.50 is deducted from the return refund when our Easy Return Label (ERL) is used.Our records indicate that Ms. [redacted] returned the merchandise that was processed and refunded on 4/4/16. The merchandise amount of her return was a total of $47.47. The Easy Return Label was used to return the merchandise and the amount of $7.50 was deducted from the merchandise amount which left Ms. [redacted] with a refund in the amount of $39.97. Per our return policy, the $9.99 shipping and handling fee was not refunded.Ms. [redacted] reached out to us via Facebook earlier today and was issued a courtesy refund for the shipping and handling fee as well as the Easy Return Label free. The refund should post to her account via PayPal within the next 5 business day.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073