Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via email and provided information required to resolve this matter. We understand that Ms. [redacted] returned a jacket and received a refund to her original payment method in the amount of...
$49.91. She contacted us the day after the return was processed and refunded to notify us that the Visa she used had been discarded. She is seeking an additional refund in the form of a refund check.As stated on our website: For return credits for items purchased within 90 days of receipt, we'll issue a credit to your original method of payment less shipping and handling charges. Our records indicate that we were not notified prior to receiving Ms. [redacted]’s return that the card used on the order had been discarded. The return was refunded to the Visa used on the order. Major credit card information is not retained on the customer’s file. Ms. [redacted] will need to provide the credit card number and expiration date so we can charge the Visa and then issue a refund check.We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted]FullBeauty Brands, Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] attempted to purchase the Jessa Slingback Flat by Comfortview during our 60% off sale in which the flat did not qualify. She is claiming the offer is a false advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview Sandals. Excludes Ellos, clearance and items shipped directly from third part brands. Limited time only.” As indicated in the offer, the discount applies to Comfortview Sandals. Our shoe department is categorized by the type of shoe. This includes sandals, flats and slip-ons, sneakers, pumps and slings, etc. In addition, the name of the item indicates it is a “Slingback Flat” and is found in the “Flats and Slip-On’s” section. Unfortunately, the item did not qualify for the discount. We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],FullBeauty Brands (d/b/a Roaman’s) received the above referenced inquiry from Ms. [redacted] forwarded from your office. We understand that Ms. [redacted] added items from a catalog to her shopping bag on the website. The website displayed the offer for Buy One Get One .50;...
however, the shopping bag reduced the second bra with a 50% deduction. She called to have this corrected and was informed the .50 was a misprint online and was informed the correct offer would be 50% off the second bra. She is requesting the second bra at the .50 price.The catalog Ms. [redacted] ordered from displayed the correct offer. The catalog displays the bras Ms. [redacted] entered online as a Bra Buy One Get One 50% off. Due to a glitch, the website displayed 50% as .50 but the second bra on Ms [redacted] shopping bag displayed the correct discount of 50%.Ms. [redacted] contacted our call center and was advised that the website displayd the incorrect offer. She was informed that the correct offer was the 50% discount off the second bra. Our website includes the following provision covering this scenario:THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.Every effort has been made to ensure accurate information in our catalogs and websites. Should an error appear, we cannot honor the inaccurate information and apologize for any inconvenience. It is rare that product pricing is incorrect and we hope this information satisfies this inquiry. We trust that this matter is now resolved. Please feel free to let us know if you have further questions or issues.Sincerely,Lorena M[redacted]FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168| Fax: 1.866.810.8749
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear There has yet been any resolve to my problem. If "Swim Suits for All" can see an email that had the attachment to it then they should forward it to me because the email I received DID NOT have any gift card or attachment added to it.
Regards,
[redacted]
Dear [redacted],Thank you for passing along Ms. [redacted]s communication. We reached out to her via email and provided the information needed to resolve the matter. We understand that Ms. [redacted] returned merchandise and was issued a store credit since her return did not meet our...
return criteria. She attempted to redeem the store credit on a November order but was unable to locate the credit at check out.Ms. [redacted] was issued a store credit on a return that was processed May 9, 2016. Swimsuits for all transitioned to FullBeauty Brands on September 16, 2016. Prior to the transition, all the store credits and redemption codes were converted to non-expiring gift cards.Two notices were sent via email in August of 2016 to customers that had outstanding store credits and redemption codes. The first notice advised that we were converting to non-expiring E-gift cards to replace the store credits and redemption codes. E-Gift Cards are just like regular Gift Cards except they are sent via email as a digital card with an associated code. The notice explained that the conversion to E-Gift Cards would occur over the next two weeks. In the interim, the store credit or redemption codes could be redeemed as usual. Once this conversion was complete, we deployed a follow-up email with the new E-Gift Card number, along with instructions on how to redeem the gift card on our site. Ms. [redacted] was advised to please treat her E-Gift Card like cash. Lost codes cannot be replaced or refunded and we recommended that she save and/or print the email for her records.We recommend that she check her inbox and spam folder as customer service is unable to retrieve lost gift card information. The email was sent from [email protected] with the subject line: Changes to your store credit or redemption code.We thank Ms. [redacted] for taking the time to inquire and trust that we have provided the information needed to resolve this matter. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along Mr. [redacted]’s communication. We were unable to reach out to him per his request. The customer has informed us that he does not want any future communication from this company.We understand Mr. [redacted] is requesting to be removed from all forms of...
communications from all the FullBeauty family of Brands. He requested to have all communication stopped on 11/16/16. We immediately removed him from all catalog and email distribution lists as of the date of his request. We trust this matter is resolved. Please feel free to let us know if you have any other questions.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted], Thank you for passing along Ms. [redacted] communication. Ms. [redacted] states she requested to be removed from catalog and email distribution lists, but she continues to receive mailings. Our phone records confirm that Ms. [redacted] contacted...
FullBeauty brands, Brylene Home, on 12/04/15 requesting to be removed from the catalog mailing list. We immediately removed Ms. [redacted] from the distribution lists and flagged Ms. [redacted] as a do not mail on 12/4/15.We received additional requests via email on 1/8/16 to remove her from the Woman Within and Jessica London catalog mailing lists. She was removed from those distribution lists and flagged as do not mail on 1/8/16.We prepare out catalogs in advance and Ms. [redacted]’s name had been sent to the printer’s before she requested to be removed from the catalog mailing list. We show that Ms. [redacted] should stop received catalog within the next 30 days. We contacted Ms. [redacted] via phone and left a message on her voice mail. We also contacted her via email and provided an explanation on how the customer information is managed. We are confident that this matter is resolved to Ms. [redacted]'s satisfaction.Sincerely,Lorena [redacted]FullBeauty Brands, Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Dear [redacted],We received
Revdex.com inquiry [redacted] forwarded to us from your office and are writing to
respond. FullBeauty Brands (d/b/a Woman Within) is committed to providing
a positive customer experience and we are confident that we can resolve this
matter to the customer’s...
satisfaction. We understand
that Mrs. [redacted] placed a telephone order on 07/20/2015 in the amount of
$144.96 for four blouses and subsequently returned two of them back to us for
exchange, due to sizing issues. Our
records show that her return was processed by our warehouse on 9/15/2015 and a merchandise
refund in the amount of $79.98 was issued back to her Woman Within credit
card.Unfortunately,
by the time the blouses were returned to us, Mrs. [redacted] exchange request could not be completed due to the availability
of the merchandise. Item # 0047-41843-1120 was no longer available and item #
0047-11787-1027 will be available until 11/24/2015. We asked Mrs. [redacted] to please
contact us via phone at 1-800-228-3120 and let us know if she would like for us
to reserve the available item or if there is any other item(s) she would like to
order instead. We contacted
Mrs. [redacted] via e-mail and offered and apology for any inconvenience this might
have caused her and we presented her with a 40% off coupon for one item for her
next purchase. We trust
this matter is now resolved.Best
regards, Marcela
[redacted]FullBeauty
BrandsExecutive
Communications Office
Dear [redacted],Thank you for passing along [redacted]'s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] attempted to place an order using a promotion code for $21 off your order and free shipping and returns for orders over $50....
She states the loungers she wanted to order were part of a buy one get one free deal but were not applying to her order. She was advised to contact our customer service department the following day to have her order fixed. Ms. [redacted] is requesting to have the promotion code honored and a free lounger. Our records indicate Ms. [redacted] contacted our contact center on 01/01/18 and was advised to contact our Customer Service department the following day for further assistance. On 01/02/18, our customer service representative advised Ms. [redacted] the loungers were not advertised as buy one get one free. However, they were advertised as "Free slippers with purchase." Please see Attachment A. Ms. [redacted] also provided us with a screen shot of her shopping cart. The promotion code for $21 off her order was applied. In addition, the loungers indicate "Buy 1, get a free item (non-matching)" which is in reference to the free slippers. Please see Attachment B. The promotion code for $21 off your order and free shipping and returns for orders over $50 expired on 01/01/18. When the order was accessed for review on 01/02/18, the coupon had expired. We are happy to provide Ms. [redacted] with a comparable coupon if she wishes to place an order. We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.866.810.8749
Dear [redacted],Thank you for passing along Ms. [redacted]s communication. We reached out to her via email and provided the information needed to resolve the matter. We understand that Ms. [redacted] ordered panes Christmas panels on 1/9/16 and delayed using the panels until late...
2016. When she was ready to open the panels, she noticed a label stating the merchandise was made in China and a State of California Proposition 65 warning sticker. The verbiage on the sticker indicated that the product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. It included instruction to wash hands after handling. Ms. [redacted] believes Brylane Home sent her toxic merchandise and returned the merchandise for a refund but received a store credit. She is requesting a refund check and an apology.California Proposition 65 which is also known as the Safe Drinking Water and Toxic Enforcement Act of 1986 was enacted to protect California citizens as well as the California's drinking water sources. The merchandise that includes the California Proposition 65 warning contains chemicals in the manufacturing or construction of the product that are listed in the proposition. This does not indicate that the curtain panels are toxic to Ms. [redacted] but it does mean that the disposal of the product should not include water sources since it could contaminate drinking water. Among the items on the list are aspirin and estrogen used for replacement therapy. Shoes and leather products include this warning.The California Proposition 65 warning is only required on merchandise shipping to California and the verbiage is provided by State of California. We have chosen to include the warning regardless of the state the merchandise is shipped to. If a customer selects to return the merchandise, we will facilitate the return but our return policy will still be enforced.Our return policy states: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase. This information is provided online, in catalogs, as well as the invoice Ms. [redacted] received with her order.Our records indicate that Ms. [redacted] ordered one panel on 1/9/14 and ordered two additional panels on 1/9/15. Her return was received and processed as a return on 1/13/17 which is 3 years after for one of the panels and 2 years after for the remaining two panels. Per our return policy, a non-expiring gift card was issued in the amount of $31.47.Gift cards issued are good for new purchases until a $0.00 balance is reached and cannot be redeemed for cash or credit to a major credit card/bankcard, except where required by law. Ms. [redacted] was advised to retain the Gift Card/pin number for her records as FullBeauty Brands (d/b/a Brylane Home) is not responsible for lost or misplaced Gift Cards. The email containing the gift card details was sent to her after our system generated her return credit in the form of a gift card. Gift cards are bearer instruments (like cash) we do not know who currently holds the cards nor do we track the person the card was issued to after 90 days. We recommend that Ms. [redacted] print or retain the email for her records as FullBeauty Brands (d/b/a Brylane Home) is not responsible for lost or stolen gift cards.We thank Ms. [redacted] for taking the time to inquire and trust that this resolves this matter. Please feel free to let us know if you have further questions or issues.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] received a coupon offering 50% off 2 or more items from a special collection. She selected the items that were tagged 50%...
off but the discount did not apply. She was advised by our telemarketing associates that the item she selected was not eligible for the discount. Ms. [redacted] is requesting to have the discount applied. Unfortunately, our website had an error which has since been corrected which incorrectly tagged Ellos items. Ms. [redacted] selected items from the Ellos collection which is listed as exclusion on the disclaimer of the promotional offer. The promotional coupon disclaimer is as follows: “Discount applies to original prices and doesn't include shipping, handling or taxes. Not valid on gift cards or prior purchases. Excludes items shipped from 3rd Party Brands, Alex Evenings, Ashley Graham Intimates, Castaluna, DS Fabulous Furs, Easy Spirit, Ellos, Goddess, National Brand Shoes and Lingerie, Skechers, handbags, jewelry, fragrances, home, kitchen, clearance. May not be redeemed for cash or combined with other offers. Returns will be credited at the discounted price. Expires 11:59 PT on Thursday, 11/2/17.” Our website includes the following provision covering this scenario:“THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.”*Every effort has been made to ensure accurate information in our catalogs and websites. Should an error appear, we cannot honor the inaccurate information and apologize for any inconvenience. It is rare that product pricing is incorrect and we hope this information satisfies this inquiry.We thank Ms. [redacted] for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not seen the credit on my visa card as of today. I don't trust that they really credited it so I will accept this resolution just as soon as I see it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Dear [redacted],Thanks for passing along Mrs. [redacted] communication. FullBeauty Brands(d/b/a King Size) is committed to providing a positive customer experience and we are confident we can resolvethis matter to the customer’s satisfaction.We understand that Mr. [redacted] has been trying...
to unsubscribe from our e-mail distro list for a couple of weeks and e-mails were still being sent to him due to a web system issue. Please be advised that Mr. [redacted] was contacted by e-mail and offered an apology and an explanation of the problem. We also updated his e-mail address in our system today in orderto stop the e-mails being sent. We thanked Mr. [redacted] in advance for his patience during this time frame.Please be also advised, that, our IT group was able to have the system issue resolved on 6/09 but any requests submitted prior that date might not have processed. We trust this matter is nowresolved.Sincerely, Marcela [redacted]FullBeauty BrandsExecutive Communications Dept
Dear [redacted], Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand that Ms. [redacted] received a catalog that introduced our fall dresses. Beneath the introduction of the dresses, we have “from $24.99.” Ms....
[redacted] states we are false advertising the prices on our catalog. She is requesting to have the prices fixed. In addition, she is requesting to have the dress and cardigan in a size 3X sent to her. In reviewing our catalog, the catalog page describes our fall dresses sold on the page as “Fall for dresses: Softly Tailored, beautifully detailed, endlessly wearable, fall’s feminine dresses are here to flatter your curves.” After the description of the item, we include the starting price of the items from that specific page. Please see attachment A. There is no error in the price. Providing the starting price of the items on the page after a brief description of an item is not unusual. In addition, price changes based on the size the customer is ordering. Please see attachment B. Our system indicates the color and size Ms. [redacted] is interested in purchasing is currently available. The cardigan for a size 3X is priced at $29.99 and the dress for the same size is priced at $49.99. We welcome Ms. [redacted] to place an order. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]’ communication. We reached out to her via phone and left a voice message.We understand Ms. [redacted] received a bill for items she did not receive. She indicates she called in July because her address was incorrect. Ms. [redacted] is requesting to...
receive a refund for the merchandise she did not receive. Our records indicate all orders have been shipped to the following address: [redacted] [redacted]
[redacted]In addition, no address changes have been made. We ask Ms. [redacted] to contact our office with detailed information on the items she did not receive to make the proper adjustments. We appreciate the time Ms. [redacted] took to inquire and we await her response. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749
Dear [redacted], Thank you for passing along Ms. [redacted] [redacted]‘s rebuttal. We reached out to her via phone and provided the information necessary to resolve this matter.We understand that Ms. [redacted] perceives that the catalog offered an additional 40% off the when ordering online; however, this is not what was offered. The catalog presents the option to order online and provides instructions to the customer on how to add the items to her online order so she can receive the discounts offered in the catalog.She received a catalog that advertised “Order online with Catalog Quick Order and we’ll take 40% OFF EVERYTHING YOU CHOOSE. Just enter an item number in our search box, click go, and you can shop away." She attempted to order items online but the 40% discount was not applied. She contacted Customer Care and Executive Communications. She is seeking 40% off all the items in her shopping bag as well as the free shipping and free returns offered in the catalog.Our records indicate that Ms. [redacted] received a catalog with welcome pricing at 40% off. All the items in the catalog had a sale price reduction of 40% or more on all items in the catalog. A coupon code was not needed since the sale price listed in red font displayed the price with the discount. While our original prices never change, we do run different sales and promotions throughout the year. The original price is listed in the black font on the catalog and website.Our customers have the option to order online. In order to receive the special pricing that is offered in the catalog, the Catalog Quick Order feature on the website must be used. This will enter the item with the item numbers provided in the catalog and will display the sale price offered in the catalog. This feature does not add an additional discount to items selected from catalogs. The catalog Ms. [redacted] received provided instruction on how to order online and receive the discount offered in her catalog.We reached out to Ms. [redacted] and explained that the item in her shopping bag included the discount offered in her catalog. We accessed her shopping bag and all the items correctly displayed the sale price offered in the catalog she received. Her expectation was to receive 40% off in addition to the sale price which reflected the 40% off discount. She understood that 40% would be deducted from all items on her order as long as she placed the order online which was not the intention of the offer. We thank Ms. [redacted] for taking the time to inquire and we invite her to place her order at the sale price offered in her catalog. She may redeem any promotion code of her choice in order to maximize her savings. We are confident we provided the information necessary to resolve this matter.Sincerely,Jasmine D[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted], Thank you for passing along Mr. [redacted]’s communication. FullBeauty Brands (d/b/a KingSize Direct) is committed to providing a positive customer experience and we are confident we can resolve this matter to the customer satisfaction.Our records indicate, that an order for...
two jackets and two pairs of pants was placed on 3/15/2015 under the buy one get one free all suit separates sale event. We understand that the customer’s expectation was to be charged for a jacket and apair of pants only and receive a second jacket and pants for free. We unfortunately chargedthe customer for two jackets of $219.99 each and send the two pair of pants free due to asystem issue. Please be advise that a sale price credit of $106.56 was issued today back to the original method of payment, which should post into the customer’s account within 2-3 business days.The system issue has also being resolved to avoid further instances.We trust this matter is now resolved. Sincerely,Marcela [redacted]FullBeauty BrandsExecutive Communications Dept
Dear [redacted], Thank you for passing along Ms. [redacted] communication. Ms. [redacted] states she requested to be removed from catalog and email distribution lists, but she continues to receive mailings. Our phone records confirm that Ms. [redacted] contacted FullBeauty brands,...
Jessica London, on 4/16/15 requesting to be removed from the catalog mailing list. We immediately removed Ms. [redacted] from the distribution lists and flagged Ms. [redacted] as a do not promote on 4/16/15.We prepare out catalogs in advance and Ms. [redacted] name had been sent to the printer’s before she requested to be removed from the catalog mailing list. We show that Ms. [redacted] received the last catalog with an “in-home” delivery date of 5/11/15. The address on this catalog would have been the customer’s previous address. Our records indicate that Ms. [redacted] address was updated on 5/4/15 via the National Change of Address service. The address on the last catalog delivered was printed prior to the address change date. We don’t show that additional catalogs were mailed to the current or previous address as of this last date. Our records indicate that Ms. [redacted] provided two versions of her email address. We located the email address Ms. [redacted] provided which is [redacted]@gmail.com. The second email address we found was [redacted]@gmail.com. Our records indicate that Ms. [redacted] subscribed to receive emails at the email address [redacted]@gmail.com when she submitted her first order online on 11/12/14. Phone records confirm that Ms. [redacted] contacted us via phone on 7/13/15 to request removal from the email and catalog distribution list. The catalogs were previously noted as unsubscribed and the email address [redacted]@gmail.com was easily located since it was attached to Ms. [redacted] file. The email address was removed from the Jessica London database on 7/13/15. Gmail’s rules regarding unique usernames does not conform to the same standards as other email providers. Gmail will deliver the recipient’s email regardless of the inclusion or exclusion of any special characters within the email address. As long as all the letters in the email are correct, the customer will receive the email. Removal of all variations was important in this case; however, the associate that removed the email address was not aware of Gmail’s rules regarding unique usernames. A search was not performed for variations of the email address.Ms. [redacted] subscribed to receive emails online on 4/16/15 which is the same date she requested removal from the catalog. The email address [redacted]@gmail.com was provided anonymously on the Jessica London website and was not attached to Ms. [redacted] file. Our records indicate that the email address was opted out via the Jessica London website on 8/20/15. She should stop receiving emails other than the emails that were prepared in advance. This process can take about 2 weeks from the date she requested to be removed from the email distribution list. Ms. [redacted] was provided an email address if she continues to receive email past the 2 week time frame. This way we can detect what file is generating the email so we can stop further emails from being deployed.We contacted Ms. [redacted] via phone and explained how the customer information is managed and are confident that this matter is resolved to Ms. [redacted] satisfaction.Sincerely,Lorena [redacted]FullBeauty Brands, Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along [redacted]'s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] received a catalog advertising the colorblock swim tee for $24.99. However, the item online showed the price at $54.99. Our...
call center advised Ms. [redacted] there was a catalog misprint for this item. Ms. [redacted] is requesting to have the $24.99 price honored. As noted, there was a catalog misprint for the colorblock swim tee. Prior to our customers placing their order with a representative, they are advised the following through a recording:"Welcome to Woman Within. This call may be monitored and recorded for record keeping, training, and quality assurance purposes. By shopping with us you agree to our terms of use which are available on any of our FullBeauty Brands websites or upon request."As stated online in the Disclaimer section:"THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM'S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION."If Ms. [redacted] wishes to place an order, we have provided her with a promotion code to the email provided in this inquiry. We thank Ms. [redacted] for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via email and provided information required to resolve this matter. We understand that Ms. [redacted] returned a jacket and received a refund to her original payment method in the amount of...
$49.91. She contacted us the day after the return was processed and refunded to notify us that the Visa she used had been discarded. She is seeking an additional refund in the form of a refund check.As stated on our website: For return credits for items purchased within 90 days of receipt, we'll issue a credit to your original method of payment less shipping and handling charges. Our records indicate that we were not notified prior to receiving Ms. [redacted]’s return that the card used on the order had been discarded. The return was refunded to the Visa used on the order. Major credit card information is not retained on the customer’s file. Ms. [redacted] will need to provide the credit card number and expiration date so we can charge the Visa and then issue a refund check.We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted]FullBeauty Brands, Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] attempted to purchase the Jessa Slingback Flat by Comfortview during our 60% off sale in which the flat did not qualify. She is claiming the offer is a false advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview Sandals. Excludes Ellos, clearance and items shipped directly from third part brands. Limited time only.” As indicated in the offer, the discount applies to Comfortview Sandals. Our shoe department is categorized by the type of shoe. This includes sandals, flats and slip-ons, sneakers, pumps and slings, etc. In addition, the name of the item indicates it is a “Slingback Flat” and is found in the “Flats and Slip-On’s” section. Unfortunately, the item did not qualify for the discount. We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],FullBeauty Brands (d/b/a Roaman’s) received the above referenced inquiry from Ms. [redacted] forwarded from your office. We understand that Ms. [redacted] added items from a catalog to her shopping bag on the website. The website displayed the offer for Buy One Get One .50;...
however, the shopping bag reduced the second bra with a 50% deduction. She called to have this corrected and was informed the .50 was a misprint online and was informed the correct offer would be 50% off the second bra. She is requesting the second bra at the .50 price.The catalog Ms. [redacted] ordered from displayed the correct offer. The catalog displays the bras Ms. [redacted] entered online as a Bra Buy One Get One 50% off. Due to a glitch, the website displayed 50% as .50 but the second bra on Ms [redacted] shopping bag displayed the correct discount of 50%.Ms. [redacted] contacted our call center and was advised that the website displayd the incorrect offer. She was informed that the correct offer was the 50% discount off the second bra. Our website includes the following provision covering this scenario:THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.Every effort has been made to ensure accurate information in our catalogs and websites. Should an error appear, we cannot honor the inaccurate information and apologize for any inconvenience. It is rare that product pricing is incorrect and we hope this information satisfies this inquiry. We trust that this matter is now resolved. Please feel free to let us know if you have further questions or issues.Sincerely,Lorena M[redacted]FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168| Fax: 1.866.810.8749
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear There has yet been any resolve to my problem. If "Swim Suits for All" can see an email that had the attachment to it then they should forward it to me because the email I received DID NOT have any gift card or attachment added to it.
Regards,
[redacted]
Dear [redacted],Thank you for passing along Ms. [redacted]s communication. We reached out to her via email and provided the information needed to resolve the matter. We understand that Ms. [redacted] returned merchandise and was issued a store credit since her return did not meet our...
return criteria. She attempted to redeem the store credit on a November order but was unable to locate the credit at check out.Ms. [redacted] was issued a store credit on a return that was processed May 9, 2016. Swimsuits for all transitioned to FullBeauty Brands on September 16, 2016. Prior to the transition, all the store credits and redemption codes were converted to non-expiring gift cards.Two notices were sent via email in August of 2016 to customers that had outstanding store credits and redemption codes. The first notice advised that we were converting to non-expiring E-gift cards to replace the store credits and redemption codes. E-Gift Cards are just like regular Gift Cards except they are sent via email as a digital card with an associated code. The notice explained that the conversion to E-Gift Cards would occur over the next two weeks. In the interim, the store credit or redemption codes could be redeemed as usual. Once this conversion was complete, we deployed a follow-up email with the new E-Gift Card number, along with instructions on how to redeem the gift card on our site. Ms. [redacted] was advised to please treat her E-Gift Card like cash. Lost codes cannot be replaced or refunded and we recommended that she save and/or print the email for her records.We recommend that she check her inbox and spam folder as customer service is unable to retrieve lost gift card information. The email was sent from [email protected] with the subject line: Changes to your store credit or redemption code.We thank Ms. [redacted] for taking the time to inquire and trust that we have provided the information needed to resolve this matter. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along Mr. [redacted]’s communication. We were unable to reach out to him per his request. The customer has informed us that he does not want any future communication from this company.We understand Mr. [redacted] is requesting to be removed from all forms of...
communications from all the FullBeauty family of Brands. He requested to have all communication stopped on 11/16/16. We immediately removed him from all catalog and email distribution lists as of the date of his request. We trust this matter is resolved. Please feel free to let us know if you have any other questions.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted], Thank you for passing along Ms. [redacted] communication. Ms. [redacted] states she requested to be removed from catalog and email distribution lists, but she continues to receive mailings. Our phone records confirm that Ms. [redacted] contacted...
FullBeauty brands, Brylene Home, on 12/04/15 requesting to be removed from the catalog mailing list. We immediately removed Ms. [redacted] from the distribution lists and flagged Ms. [redacted] as a do not mail on 12/4/15.We received additional requests via email on 1/8/16 to remove her from the Woman Within and Jessica London catalog mailing lists. She was removed from those distribution lists and flagged as do not mail on 1/8/16.We prepare out catalogs in advance and Ms. [redacted]’s name had been sent to the printer’s before she requested to be removed from the catalog mailing list. We show that Ms. [redacted] should stop received catalog within the next 30 days. We contacted Ms. [redacted] via phone and left a message on her voice mail. We also contacted her via email and provided an explanation on how the customer information is managed. We are confident that this matter is resolved to Ms. [redacted]'s satisfaction.Sincerely,Lorena [redacted]FullBeauty Brands, Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Dear [redacted],We received
Revdex.com inquiry [redacted] forwarded to us from your office and are writing to
respond. FullBeauty Brands (d/b/a Woman Within) is committed to providing
a positive customer experience and we are confident that we can resolve this
matter to the customer’s...
satisfaction. We understand
that Mrs. [redacted] placed a telephone order on 07/20/2015 in the amount of
$144.96 for four blouses and subsequently returned two of them back to us for
exchange, due to sizing issues. Our
records show that her return was processed by our warehouse on 9/15/2015 and a merchandise
refund in the amount of $79.98 was issued back to her Woman Within credit
card.Unfortunately,
by the time the blouses were returned to us, Mrs. [redacted] exchange request could not be completed due to the availability
of the merchandise. Item # 0047-41843-1120 was no longer available and item #
0047-11787-1027 will be available until 11/24/2015. We asked Mrs. [redacted] to please
contact us via phone at 1-800-228-3120 and let us know if she would like for us
to reserve the available item or if there is any other item(s) she would like to
order instead. We contacted
Mrs. [redacted] via e-mail and offered and apology for any inconvenience this might
have caused her and we presented her with a 40% off coupon for one item for her
next purchase. We trust
this matter is now resolved.Best
regards, Marcela
[redacted]FullBeauty
BrandsExecutive
Communications Office
Dear [redacted],Thank you for passing along [redacted]'s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] attempted to place an order using a promotion code for $21 off your order and free shipping and returns for orders over $50....
She states the loungers she wanted to order were part of a buy one get one free deal but were not applying to her order. She was advised to contact our customer service department the following day to have her order fixed. Ms. [redacted] is requesting to have the promotion code honored and a free lounger. Our records indicate Ms. [redacted] contacted our contact center on 01/01/18 and was advised to contact our Customer Service department the following day for further assistance. On 01/02/18, our customer service representative advised Ms. [redacted] the loungers were not advertised as buy one get one free. However, they were advertised as "Free slippers with purchase." Please see Attachment A. Ms. [redacted] also provided us with a screen shot of her shopping cart. The promotion code for $21 off her order was applied. In addition, the loungers indicate "Buy 1, get a free item (non-matching)" which is in reference to the free slippers. Please see Attachment B. The promotion code for $21 off your order and free shipping and returns for orders over $50 expired on 01/01/18. When the order was accessed for review on 01/02/18, the coupon had expired. We are happy to provide Ms. [redacted] with a comparable coupon if she wishes to place an order. We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.866.810.8749
Dear [redacted],Thank you for passing along Ms. [redacted]s communication. We reached out to her via email and provided the information needed to resolve the matter. We understand that Ms. [redacted] ordered panes Christmas panels on 1/9/16 and delayed using the panels until late...
2016. When she was ready to open the panels, she noticed a label stating the merchandise was made in China and a State of California Proposition 65 warning sticker. The verbiage on the sticker indicated that the product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. It included instruction to wash hands after handling. Ms. [redacted] believes Brylane Home sent her toxic merchandise and returned the merchandise for a refund but received a store credit. She is requesting a refund check and an apology.California Proposition 65 which is also known as the Safe Drinking Water and Toxic Enforcement Act of 1986 was enacted to protect California citizens as well as the California's drinking water sources. The merchandise that includes the California Proposition 65 warning contains chemicals in the manufacturing or construction of the product that are listed in the proposition. This does not indicate that the curtain panels are toxic to Ms. [redacted] but it does mean that the disposal of the product should not include water sources since it could contaminate drinking water. Among the items on the list are aspirin and estrogen used for replacement therapy. Shoes and leather products include this warning.The California Proposition 65 warning is only required on merchandise shipping to California and the verbiage is provided by State of California. We have chosen to include the warning regardless of the state the merchandise is shipped to. If a customer selects to return the merchandise, we will facilitate the return but our return policy will still be enforced.Our return policy states: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase. This information is provided online, in catalogs, as well as the invoice Ms. [redacted] received with her order.Our records indicate that Ms. [redacted] ordered one panel on 1/9/14 and ordered two additional panels on 1/9/15. Her return was received and processed as a return on 1/13/17 which is 3 years after for one of the panels and 2 years after for the remaining two panels. Per our return policy, a non-expiring gift card was issued in the amount of $31.47.Gift cards issued are good for new purchases until a $0.00 balance is reached and cannot be redeemed for cash or credit to a major credit card/bankcard, except where required by law. Ms. [redacted] was advised to retain the Gift Card/pin number for her records as FullBeauty Brands (d/b/a Brylane Home) is not responsible for lost or misplaced Gift Cards. The email containing the gift card details was sent to her after our system generated her return credit in the form of a gift card. Gift cards are bearer instruments (like cash) we do not know who currently holds the cards nor do we track the person the card was issued to after 90 days. We recommend that Ms. [redacted] print or retain the email for her records as FullBeauty Brands (d/b/a Brylane Home) is not responsible for lost or stolen gift cards.We thank Ms. [redacted] for taking the time to inquire and trust that this resolves this matter. Please feel free to let us know if you have further questions or issues.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] received a coupon offering 50% off 2 or more items from a special collection. She selected the items that were tagged 50%...
off but the discount did not apply. She was advised by our telemarketing associates that the item she selected was not eligible for the discount. Ms. [redacted] is requesting to have the discount applied. Unfortunately, our website had an error which has since been corrected which incorrectly tagged Ellos items. Ms. [redacted] selected items from the Ellos collection which is listed as exclusion on the disclaimer of the promotional offer. The promotional coupon disclaimer is as follows: “Discount applies to original prices and doesn't include shipping, handling or taxes. Not valid on gift cards or prior purchases. Excludes items shipped from 3rd Party Brands, Alex Evenings, Ashley Graham Intimates, Castaluna, DS Fabulous Furs, Easy Spirit, Ellos, Goddess, National Brand Shoes and Lingerie, Skechers, handbags, jewelry, fragrances, home, kitchen, clearance. May not be redeemed for cash or combined with other offers. Returns will be credited at the discounted price. Expires 11:59 PT on Thursday, 11/2/17.” Our website includes the following provision covering this scenario:“THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.”*Every effort has been made to ensure accurate information in our catalogs and websites. Should an error appear, we cannot honor the inaccurate information and apologize for any inconvenience. It is rare that product pricing is incorrect and we hope this information satisfies this inquiry.We thank Ms. [redacted] for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not seen the credit on my visa card as of today. I don't trust that they really credited it so I will accept this resolution just as soon as I see it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Dear [redacted],Thanks for passing along Mrs. [redacted] communication. FullBeauty Brands(d/b/a King Size) is committed to providing a positive customer experience and we are confident we can resolvethis matter to the customer’s satisfaction.We understand that Mr. [redacted] has been trying...
to unsubscribe from our e-mail distro list for a couple of weeks and e-mails were still being sent to him due to a web system issue. Please be advised that Mr. [redacted] was contacted by e-mail and offered an apology and an explanation of the problem. We also updated his e-mail address in our system today in orderto stop the e-mails being sent. We thanked Mr. [redacted] in advance for his patience during this time frame.Please be also advised, that, our IT group was able to have the system issue resolved on 6/09 but any requests submitted prior that date might not have processed. We trust this matter is nowresolved.Sincerely, Marcela [redacted]FullBeauty BrandsExecutive Communications Dept
Dear [redacted], Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand that Ms. [redacted] received a catalog that introduced our fall dresses. Beneath the introduction of the dresses, we have “from $24.99.” Ms....
[redacted] states we are false advertising the prices on our catalog. She is requesting to have the prices fixed. In addition, she is requesting to have the dress and cardigan in a size 3X sent to her. In reviewing our catalog, the catalog page describes our fall dresses sold on the page as “Fall for dresses: Softly Tailored, beautifully detailed, endlessly wearable, fall’s feminine dresses are here to flatter your curves.” After the description of the item, we include the starting price of the items from that specific page. Please see attachment A. There is no error in the price. Providing the starting price of the items on the page after a brief description of an item is not unusual. In addition, price changes based on the size the customer is ordering. Please see attachment B. Our system indicates the color and size Ms. [redacted] is interested in purchasing is currently available. The cardigan for a size 3X is priced at $29.99 and the dress for the same size is priced at $49.99. We welcome Ms. [redacted] to place an order. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]’ communication. We reached out to her via phone and left a voice message.We understand Ms. [redacted] received a bill for items she did not receive. She indicates she called in July because her address was incorrect. Ms. [redacted] is requesting to...
receive a refund for the merchandise she did not receive. Our records indicate all orders have been shipped to the following address: [redacted] [redacted]
[redacted]In addition, no address changes have been made. We ask Ms. [redacted] to contact our office with detailed information on the items she did not receive to make the proper adjustments. We appreciate the time Ms. [redacted] took to inquire and we await her response. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749
Dear [redacted], Thank you for passing along Ms. [redacted] [redacted]‘s rebuttal. We reached out to her via phone and provided the information necessary to resolve this matter.We understand that Ms. [redacted] perceives that the catalog offered an additional 40% off the when ordering online; however, this is not what was offered. The catalog presents the option to order online and provides instructions to the customer on how to add the items to her online order so she can receive the discounts offered in the catalog.She received a catalog that advertised “Order online with Catalog Quick Order and we’ll take 40% OFF EVERYTHING YOU CHOOSE. Just enter an item number in our search box, click go, and you can shop away." She attempted to order items online but the 40% discount was not applied. She contacted Customer Care and Executive Communications. She is seeking 40% off all the items in her shopping bag as well as the free shipping and free returns offered in the catalog.Our records indicate that Ms. [redacted] received a catalog with welcome pricing at 40% off. All the items in the catalog had a sale price reduction of 40% or more on all items in the catalog. A coupon code was not needed since the sale price listed in red font displayed the price with the discount. While our original prices never change, we do run different sales and promotions throughout the year. The original price is listed in the black font on the catalog and website.Our customers have the option to order online. In order to receive the special pricing that is offered in the catalog, the Catalog Quick Order feature on the website must be used. This will enter the item with the item numbers provided in the catalog and will display the sale price offered in the catalog. This feature does not add an additional discount to items selected from catalogs. The catalog Ms. [redacted] received provided instruction on how to order online and receive the discount offered in her catalog.We reached out to Ms. [redacted] and explained that the item in her shopping bag included the discount offered in her catalog. We accessed her shopping bag and all the items correctly displayed the sale price offered in the catalog she received. Her expectation was to receive 40% off in addition to the sale price which reflected the 40% off discount. She understood that 40% would be deducted from all items on her order as long as she placed the order online which was not the intention of the offer. We thank Ms. [redacted] for taking the time to inquire and we invite her to place her order at the sale price offered in her catalog. She may redeem any promotion code of her choice in order to maximize her savings. We are confident we provided the information necessary to resolve this matter.Sincerely,Jasmine D[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted], Thank you for passing along Mr. [redacted]’s communication. FullBeauty Brands (d/b/a KingSize Direct) is committed to providing a positive customer experience and we are confident we can resolve this matter to the customer satisfaction.Our records indicate, that an order for...
two jackets and two pairs of pants was placed on 3/15/2015 under the buy one get one free all suit separates sale event. We understand that the customer’s expectation was to be charged for a jacket and apair of pants only and receive a second jacket and pants for free. We unfortunately chargedthe customer for two jackets of $219.99 each and send the two pair of pants free due to asystem issue. Please be advise that a sale price credit of $106.56 was issued today back to the original method of payment, which should post into the customer’s account within 2-3 business days.The system issue has also being resolved to avoid further instances.We trust this matter is now resolved. Sincerely,Marcela [redacted]FullBeauty BrandsExecutive Communications Dept
Dear [redacted], Thank you for passing along Ms. [redacted] communication. Ms. [redacted] states she requested to be removed from catalog and email distribution lists, but she continues to receive mailings. Our phone records confirm that Ms. [redacted] contacted FullBeauty brands,...
Jessica London, on 4/16/15 requesting to be removed from the catalog mailing list. We immediately removed Ms. [redacted] from the distribution lists and flagged Ms. [redacted] as a do not promote on 4/16/15.We prepare out catalogs in advance and Ms. [redacted] name had been sent to the printer’s before she requested to be removed from the catalog mailing list. We show that Ms. [redacted] received the last catalog with an “in-home” delivery date of 5/11/15. The address on this catalog would have been the customer’s previous address. Our records indicate that Ms. [redacted] address was updated on 5/4/15 via the National Change of Address service. The address on the last catalog delivered was printed prior to the address change date. We don’t show that additional catalogs were mailed to the current or previous address as of this last date. Our records indicate that Ms. [redacted] provided two versions of her email address. We located the email address Ms. [redacted] provided which is [redacted]@gmail.com. The second email address we found was [redacted]@gmail.com. Our records indicate that Ms. [redacted] subscribed to receive emails at the email address [redacted]@gmail.com when she submitted her first order online on 11/12/14. Phone records confirm that Ms. [redacted] contacted us via phone on 7/13/15 to request removal from the email and catalog distribution list. The catalogs were previously noted as unsubscribed and the email address [redacted]@gmail.com was easily located since it was attached to Ms. [redacted] file. The email address was removed from the Jessica London database on 7/13/15. Gmail’s rules regarding unique usernames does not conform to the same standards as other email providers. Gmail will deliver the recipient’s email regardless of the inclusion or exclusion of any special characters within the email address. As long as all the letters in the email are correct, the customer will receive the email. Removal of all variations was important in this case; however, the associate that removed the email address was not aware of Gmail’s rules regarding unique usernames. A search was not performed for variations of the email address.Ms. [redacted] subscribed to receive emails online on 4/16/15 which is the same date she requested removal from the catalog. The email address [redacted]@gmail.com was provided anonymously on the Jessica London website and was not attached to Ms. [redacted] file. Our records indicate that the email address was opted out via the Jessica London website on 8/20/15. She should stop receiving emails other than the emails that were prepared in advance. This process can take about 2 weeks from the date she requested to be removed from the email distribution list. Ms. [redacted] was provided an email address if she continues to receive email past the 2 week time frame. This way we can detect what file is generating the email so we can stop further emails from being deployed.We contacted Ms. [redacted] via phone and explained how the customer information is managed and are confident that this matter is resolved to Ms. [redacted] satisfaction.Sincerely,Lorena [redacted]FullBeauty Brands, Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along [redacted]'s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] received a catalog advertising the colorblock swim tee for $24.99. However, the item online showed the price at $54.99. Our...
call center advised Ms. [redacted] there was a catalog misprint for this item. Ms. [redacted] is requesting to have the $24.99 price honored. As noted, there was a catalog misprint for the colorblock swim tee. Prior to our customers placing their order with a representative, they are advised the following through a recording:"Welcome to Woman Within. This call may be monitored and recorded for record keeping, training, and quality assurance purposes. By shopping with us you agree to our terms of use which are available on any of our FullBeauty Brands websites or upon request."As stated online in the Disclaimer section:"THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM'S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION."If Ms. [redacted] wishes to place an order, we have provided her with a promotion code to the email provided in this inquiry. We thank Ms. [redacted] for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073