Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was asking for a partial refund only , /the return shipping should have been $7.50 not $18.19. This is why I am not doing business with this company any longer. The other reason is the quality of the garments is NON-EXISTENT. I WANT ONLY WHAT I AM ENTITLED TO. AS A COURTESY, THEY SHOULD NOT BE SELLING SUCH DISGRACEFUL MERCHANDISE!
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her and resolved the matter to her satisfaction. We understand that Ms. [redacted] received a rug that was shipped in the wrong color. She incurred $224.00 in shipping fees to return the rug to the...
3rd party brand that shipped the item to her. She has requested numerous times to receive a refund of this postage fee but receives a standard response that doesn’t address her concerns about the cost. She is requesting a refund in the amount of $194.01.Our records indicate that Ms. [redacted] was informed via live chat on 2/11/17 that the rug needed to be returned to [redacted], who shipped her order. Her return was refunded on 3/21/17 in the full amount of $365.92 which includes shipping and handling as well as all applicable tax charged on this order.Ms. [redacted] contantacted our customer service department via email on 2/21/17, 2/23/17, 3/13/17, 5/3/17, and 5/4/17 and was instructed to fax her FedEx receipt for reimbursement. We are happy to refund the return postage fee; however, a receipt is required for return postage reimbursement of this size. Our fax records indicate that Ms. [redacted] has not faxed the information necessary to issue a refund for the return postage fee. We contacted Ms. [redacted] via phone and she was offered an apology. She confirmed that she has not faxed the requested information and prefers to email the information to us. As soon as we receive the requested receipt, we will issue a refund in the amount of $224.00 and will contact her to inform her of the refund. We thank Ms. [redacted] for taking the time to inquire and apologize for any inconvenience this shipping error caused her. We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1-800-781-9168 | Fax: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted]:
We received your communication regarding Mr. [redacted] customer inquiry and are writing to respond. FullBeauty Brands (b/b/a Woman Within) is committed to providing a positive customer experience and we are confident that we can
resolve this matter to the customer’s...
satisfaction.
We understand that Mr. [redacted] placed an order on 12/06/2015 in the amount of $39.48 for a lilac flannel robe using his mobile device. Mr. [redacted] subsequently received an e-mail notification advising him that the order was being processed
for shipment. Unfortunately, the item became back ordered after the order was processed.
We contacted Mr. [redacted] over the phone and offered apology for the inconvenience and an explanation of the backorder process.
Mr. [redacted] was offered and refused expedited shipping and Christmas delivery for the same robe in any available colors or a substitute item.
Mr. [redacted] will be given a 40% discount and free shipping and handling for keeping his backordered item on file. Both adjustments will be completed after the item has shipped.
We trust that this matter is now resolved.
Best regards,
Marcela [redacted]
Fullbeauty Brands
Executive Communications Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company clearly does not understand my complaint and will not help me resolve the issue. I'm going in circles and all they do is tell me to return it at my cost. I DID! It was returned to me. At this point the merchandise isn't worth the cost for me to send it back a second time and have it returned to me a second time, all at my cost.I'm tired of having the return address thrown in my face, it's insulting and unacceptable customer service. $96 USD has cost me over $200 CAD already
Regards,
[redacted]
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] placed an order using a promotion code for 40% off your entire order. Upon completion of her order, Ms. [redacted] noticed the...
40% off was not applied. She contacted our call center to get the promotion applied but was unable to and canceled her order. Ms. [redacted] is requesting to have the promotion honored so she can reorder the merchandise. The disclaimer of the offer is as follows: “40% Off Order + Free standard shipping on $99+ applies to merchandise total, excluding taxes. Doesn't apply to clearance or shoes. Can’t be combined with other offers. Not applicable on Jockey, Wrangler, Levis, non-KingSize items on fullbeauty.com & merchandise shipped directly from 3rd party brands and internationally. Not redeemable for cash, payment of prior purchases, charges, gift cards or e-gift cards. Express/Superfast charges are extra. Expires 04/30/17 at 11:59pm PT.” As indicated, the discount does not apply to shoes and Ms. [redacted] ordered consisted of only shoes. We are unable to honor the promotional discount on excluded items. The website will indicate her promotional code has been successfully added to qualifying items in her shopping bag when a valid promotion code is redeemed. The offer will not activate on excluded items and will only reflect a discount on qualifying items. We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not satisfied with this response because: 1. They state here that they ask for 7 business days to process a return once delivered, however, I received an email and the email states it will be processed within 3-4 business days. Please see below. Return received Dear [redacted], Great news! We’ve received your package and are working diligently to process your refund and/or exchange. We should have your package processed within the next 3-4 business days and we’ll notify you by email once complete. Sincerely, fullbeauty.com® Customer Care P. S. If you have questions or comments and would like to contact us: https://www.fullbeauty.com/ContactUs/ContactUs.aspx For questions regarding your fullbeauty.com® credit card, simply click on the link below or call us at 1-800-400-4481. https://onlineaccess.mycreditcard.cc/fullbeauty fullbeauty.com®, 2300 Southeastern Ave, Indianapolis, IN 46283-8386 2. I have asked that the shipping charges also be credited because there is no reason it should take 2 weeks to be shipped from RI to IN. I can not process a complaint with FedEx as I am not the customer who created the label. I have asked for them to file a complaint with FedEx as there policy states the packages should arrive within 7 business days. I am sorry I can not quote their policy as the website is currently down. 3. Also, I have asked that my finance charges be refunded as well due to their delay in processing my returns. 4. They did not address why my third submission with them was not even acknowledged and they state they tried to call to apologize, but called twice while I was at work and provided a long distance phone number to return the call. I did not return the call as I was not going to pay any more money to make a phone call to them. They have not attempted again since. They also have my email address and did not offer an apology using that method either. I don't find this at all sincere but I don't even need an apology. I absolutely refuse to do any more business with this company. I am not a difficult person to deal with but this has been by far the worst experience I have ever had with a company. They don't stand by their policies and don't attempt to make restitution until you reach out to an outside agency. If they truly were concerned for my inconvenience they would have also offered me a coupon or some form of compensation. They have only done what they should have done several days prior to when they actually did. Thank you for your assistance in this matter.
Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to her and resolved the matter to her satisfaction.We understand that Ms. [redacted] had an offer for free shipping and free returns on orders of $50 or more. Ms. [redacted] returned the merchandise she...
purchased and expected to receive a full refund.Our records indicate that Ms. [redacted] submitted her order online with coupon redemption for 40% off highest priced item on her order. The promotional offer did not include free shipping and free returns. Ms. [redacted] did not receive a good explanation regarding coupon policy when she inquired via chat. We value Ms. [redacted] as a customer and can see how this can be confusing. As a courtesy, we refunded the shipping and handling on the order as well as the return postage fee for a total refund in the amount of $18.19. She should see the refund post to her credit card within the next two business days.We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,[redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] contacted our online customer support requesting an exchange order. She requested to cancel the exchange request she submitted...
with her return merchandise and states she was assured the mailed in exchange request would be cancelled; however, she received and was charged for both exchange orders. Our records indicate Ms. [redacted] contacted our online customer support on 04/26/17 to request to cancel the exchange request via her return and replace it with a new exchange request. She was advised to wait for her exchange to process since there was a risk of receiving a duplicate order if a new exchange was placed for her. She opted to place the exchange request regardless and every attempt was made to cancel the exchange request received with her return. Unfortunately, the exchange order request received via her return was processed within a few hours and we were unable to stop the order. Ms. [redacted] was not promised that the exchange request via her return would be stopped and has been advised to return the merchandise for her to receive a refund. Her return label which is located on the invoice has been activated free of charge so she can return the merchandise at no cost to her. Ms. [redacted] states she provided a gift card number and pin to be applied to her exchange order. She also states that refunds were issued that are not reflecting on her credit card. She is requesting a refund of the duplicate exchange, the refunds for the credits and a 50% off discount code for use on her next order. Our records indicate Ms. [redacted]’s second exchange was placed via chat. Chat records indicate that she did not mention or provide a gift card to redeem on her exchange order. Her email request to add the gift card was received on 4/27/17 after the order had shipped since the order included free next day express. Gift cards cannot be added to processed orders and we are unable to add a gift card to a shipped order. Ms. [redacted] is welcome to redeem the gift card on any future order since we are unable to make adjustments for gift cards due to the manner they are redeemed. Ms. [redacted] will need to provide the gift card number and pin prior to finalizing the order. We show the representative left a memo on 04/26/17 to have the swim dress adjusted to the promotional sale price of $34.99 since this offer had expired. We are unable to reactivate promotional prices after the promotion has ended but we can make an adjustment after the order is shipped. These types of adjustments are placed on a queue and are worked on in the order they are received. Ms. [redacted] contacted our call center before her adjustment was made. The adjustment was removed from the queue and a refund in the amount of $35.00 was issued. Since the order is on deferred billing, the refund will be posted prior to the charge. This means the full amount of the item will be charged 90 days from the day it shipped.Ms. [redacted]’s exchange orders are both on deferred billing for 90 days; therefore, these orders have not been charged to her account yet. We will process her return merchandise and remove them from deferred billing once the merchandise is received at our warehouse.Ms. [redacted]’s request for a 50% adjustment on her next order cannot be honored. She is welcome to redeem a valid and active coupon on her next order. She is subscribed to receive promotional offers and will likely receive an offer she can redeem on her order.We thank Ms. [redacted] for taking the time to inquire and trust we have provided the information necessary to resolve this matter.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear Diane Dove,
Thank you for passing along Mrs. [redacted] Revdex.com inquiry # [redacted] to us. FullBeauty Brands (d/b/a FullBeauty)) is committed to providing a positive customer experience and we are confident we can resolve this matter to the customer’s satisfaction.
We understand that Mrs....
[redacted] placed two orders within the past month using two percent off coupons. Unfortunately the discount did not apply to all of the items ordered due to an oversight on our end.
Please be advised that Mrs. [redacted] was contacted over the phone earlier today and offered an apology and an explanation of the additional credits going back to her original method of payment within 4-5 business days.
We trust that this matter is now resolved.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Dept
1.800.781.9168
Dear Diane Dove, Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand that Ms. [redacted] states she contacted us on 09/10/15 attempting to place an order. Our records indicate Ms. [redacted] called on 06/07/15 prior to the merchandise being returned. The next call on record took place on 11/18/15 attempting to place an order. In reviewing the 11/18/15 call, Ms. [redacted] stated she could no longer locate the email with the gift card details. She mentions she thought she had saved it. She mentioned she had written down the gift card information but could no longer find it and mentions she was aware of the 90 gift card retention policy. As previously stated, our system retains the gift card information for only 90 days. Thereafter it will still be valid, however the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new order. It is important for the customer to retain the Gift Card/pin number for their records as Roaman's is not responsible for lost or misplaced Gift Cards. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely, Jasmine D[redacted] FullBeauty Brands Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912Office:1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],
FullBeauty Brands (d/b/a Woman Within) received Revdex.com inquiry # [redacted] from Mrs. [redacted] forwarded to us from your office and we are writing in response to this inquiry. Woman Within is
committed to providing a positive customer experience and we are confident that we...
can resolve this matter to the customer’s satisfaction.
Our records show an Amazon on-line order placed by Mrs. [redacted] on 11/28/15 for a black and white poncho and a violet tunic. We also show that Mrs. [redacted] submitted a return authorization via
Amazon portal on 12/31/15 and cancelled a few hours after listing sizing issues as the reason for her return.
It is Amazon policy to refund the purchase price of an item(s) purchased within 30 days of receipt, excluding original shipping and handling charges and a return label fee of $7.50, if the return label is
used. Customer can always return the item(s) utilizing the carrier of her choice.
Please be advised that customer exchanges are not supported nor offered by Amazon.
Our records also show that the dark violet tunic Mrs. [redacted] wishes to exchange is sold out and is no longer available. We recommend that Mrs. [redacted] returns the item at her convenience using the
carrier of her choice. She can also place a new order for the tunic from the newest collection and available color if that is her desire.
Please feel free to contact me at the phone number below if I can be of a further assistance.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Department
1.800.781.9168
Dear [redacted], Thank you for passing along Ms. [redacted] communication. We reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms. [redacted] received her chair with a missing part. She requested to have this missing part sent to her. ...
Due to the construction of the merchandise, we were unable to send out the missing part. However, we have sent Ms. [redacted] a replacement chair. We thank Ms. [redacted] for taking the time to inquire and trust that this resolve this matter. Please feel free to let me know if you have any other questions. Sincerely, Jasmine [redacted] FullBeauty Brands Executive Communications Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]s communication. An attempt to reach her via phone was unsuccessful, and our phone number was provided on her voice mail. A follow-up email was sent and resolved this matter.We understand Ms. [redacted] placed an order on 11/16/17 with...
a promotion code offering 60% off her order. When the code did not reflect the discount during checkout, she contacted our contact center and was advised to place the order and an adjustment for the difference would be made after the order was processed. Ms. [redacted] received an adjustment in the amount of $371.31 and is requesting for the remaining $131.08 to be refunded. Our records indicate the order was placed on 11/16/17 with a total of $837.32. A $371.31 refund was issued on 11/22/17. We issued a refund of $131.08, for the difference, to her original method of payment which should post within the next two business days. We sincerely apologize for any inconvenience we have caused and thank her for her patience and understanding. We trust that this matter is now resolved. If you have further questions or concerns, please feel free to let us know.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com obtained telephone response from company as follows: The company stated that the items the consumer is complaining about are not guaranteed.The company stated the no guarantee statement is on the contract.The company stated there are are no guarantees against cracking, or repair of puddling less than a quarter inch and five feet in diameter, and the guarantee is only good for one year. The company stated when the consumer called in February to state that there was a problem, none of the suppliers were open due to the season.The company stated they did tell the consumer as a courtesy they would come and look around spring when suppliers were open. The company stated the consumer demanded that they come out that night.The company stated the consumer was very demanding and the consumer did threaten them by mentioning getting an attorney. The company stated they are not willing to look at the work at this time because the items mentioned in the complaint are things that are not guaranteed, it's been over 1 year and the consumer threatened legal action.
Dear [redacted], Thank you for passing along Mrs. [redacted] Revdex.com
inquiry # [redacted] to us. FullBeauty Brands (d/b/a Jessica London) is committed
to providing a positive customer experience and we are confident we can resolve
this matter to the customer’s satisfaction.We understand that...
Mrs. [redacted] placed a catalog order for
three girdles advertised at $4.99 each. She was advised by our phone representative
that the price of $4.99 was a misprint on that specific catalog and that an
adjustment would have to be completed after the order was processed. Unfortunately, no adjustment was completed due
to a miscommunication issue. Please be advised that Mrs. [redacted] was contacted over the
phone earlier today and offered an apology and an explanation. Please be also
advised that the issue was resolved to Mrs. [redacted]’s satisfaction. Best regards, Marcela [redacted]FullBeauty Brands Executive Communications Dept1.800.781.9168
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I take umbrage to the company's response that my first request was made in 12/15 - that is ridiculous. Why would I spend my time filing a complaint if I had just requested this action 2 months ago? If it doesn't make sense than it's not true.I want to be removed from ALL mailing lists relating to the Full Beauty companies, including Woman Within, Jessica London and Brylane Home.Thank you.
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms. [redacted] returned merchandise from a recent order and it was returned to her as undeliverable. Ms. [redacted] specifically...
states that the post office indicated that the zip code 46283 was no longer valid. She contacted customer service and was assured that the address was correct. She was informed that a return label would be sent to her but has not received the label. She is requesting to receive a postage paid return label and is seeking a refund to her credit card instead of a refund in the form of an E-Gift Card.The return address is correct and the zip code 46283 is a unique zip code used for the FullBeauty family of brands returns. We normally do not have problems receiving returns. Unfortunately, the US Post office that handled Ms. [redacted]’s return did not recognize Swimsuits for all as one of the FullBeauty family of brands.We sent a return label to Ms. [redacted] via her email address in order to facilitate her return. She will receive a refund to her credit card once her return is processed. Ms. [redacted] was provided our direct phone number in the event that she needs further assistance with this matter. We thank Ms. [redacted] for taking the time to inquire and thank her for bringing this matter to our attention.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the curt response made by the business in reference to complaint ID [redacted], and find that although this resolution is unsatisfactory to me, however I don't really have a choice in accepting their response if I want to get any money back. In their response, for some odd reason they told me all about the discount code I used which had nothing to do with the issue since I stated the correct discounted price in my complaint and was not disputing anything at all about the cost or the amount paid or a discount, etc; they also still failed to answer my question about when/if I was told that my order would be fulfilled by a third party. I will wait for the other business (Swimsuits For All) that I never knew I was ordering from instead of the one I actually ordered from (Roaman's) to perform the action of refunding my money in a timely and customer service oriented manner after I send the swimsuit back and, if they do refund my money in a timely manner, will only consider this complaint to be fully resolved at that time.I acknowledge that this is a minor issue but I stand on principle that no matter how minor or seemingly insignificant, each customer's experience should matter.
Regards,
[redacted]
Dear [redacted],Thank you for passing along [redacted]’s communication. We understand Ms. [redacted] is considering the Jessa Slingback Flat by Comfortview as a sandal. The promotion offered a discount on Tops, Bottoms, Swim, and Comfortview Sandals. She is still claiming false advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview Sandals. Excludes Ellos, clearance and items shipped directly from third part brands. Limited time only.” As indicated in the offer, the discount applies to Comfortview Sandals. The item Ms. [redacted] wanted to purchase was a Comfortview Sling Back Flat which was not part of the promotion. Sandals are light shoes that you wear in warm weather, which have straps instead of a solid part over the top of your foot. (Collins English Dictionary) While sandals can have a sling back, the shoe that Ms. [redacted] purchased is a closed front shoe and not a sandal. The offer applied to sandals only; therefore the sling back shoes she selected did not qualify for the discount offered. Please see the attachment for a picture and description of the shoe.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was asking for a partial refund only , /the return shipping should have been $7.50 not $18.19. This is why I am not doing business with this company any longer. The other reason is the quality of the garments is NON-EXISTENT. I WANT ONLY WHAT I AM ENTITLED TO. AS A COURTESY, THEY SHOULD NOT BE SELLING SUCH DISGRACEFUL MERCHANDISE!
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her and resolved the matter to her satisfaction. We understand that Ms. [redacted] received a rug that was shipped in the wrong color. She incurred $224.00 in shipping fees to return the rug to the...
3rd party brand that shipped the item to her. She has requested numerous times to receive a refund of this postage fee but receives a standard response that doesn’t address her concerns about the cost. She is requesting a refund in the amount of $194.01.Our records indicate that Ms. [redacted] was informed via live chat on 2/11/17 that the rug needed to be returned to [redacted], who shipped her order. Her return was refunded on 3/21/17 in the full amount of $365.92 which includes shipping and handling as well as all applicable tax charged on this order.Ms. [redacted] contantacted our customer service department via email on 2/21/17, 2/23/17, 3/13/17, 5/3/17, and 5/4/17 and was instructed to fax her FedEx receipt for reimbursement. We are happy to refund the return postage fee; however, a receipt is required for return postage reimbursement of this size. Our fax records indicate that Ms. [redacted] has not faxed the information necessary to issue a refund for the return postage fee. We contacted Ms. [redacted] via phone and she was offered an apology. She confirmed that she has not faxed the requested information and prefers to email the information to us. As soon as we receive the requested receipt, we will issue a refund in the amount of $224.00 and will contact her to inform her of the refund. We thank Ms. [redacted] for taking the time to inquire and apologize for any inconvenience this shipping error caused her. We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1-800-781-9168 | Fax: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted]:
We received your communication regarding Mr. [redacted] customer inquiry and are writing to respond. FullBeauty Brands (b/b/a Woman Within) is committed to providing a positive customer experience and we are confident that we can
resolve this matter to the customer’s...
satisfaction.
We understand that Mr. [redacted] placed an order on 12/06/2015 in the amount of $39.48 for a lilac flannel robe using his mobile device. Mr. [redacted] subsequently received an e-mail notification advising him that the order was being processed
for shipment. Unfortunately, the item became back ordered after the order was processed.
We contacted Mr. [redacted] over the phone and offered apology for the inconvenience and an explanation of the backorder process.
Mr. [redacted] was offered and refused expedited shipping and Christmas delivery for the same robe in any available colors or a substitute item.
Mr. [redacted] will be given a 40% discount and free shipping and handling for keeping his backordered item on file. Both adjustments will be completed after the item has shipped.
We trust that this matter is now resolved.
Best regards,
Marcela [redacted]
Fullbeauty Brands
Executive Communications Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company clearly does not understand my complaint and will not help me resolve the issue. I'm going in circles and all they do is tell me to return it at my cost. I DID! It was returned to me. At this point the merchandise isn't worth the cost for me to send it back a second time and have it returned to me a second time, all at my cost.I'm tired of having the return address thrown in my face, it's insulting and unacceptable customer service. $96 USD has cost me over $200 CAD already
Regards,
[redacted]
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] placed an order using a promotion code for 40% off your entire order. Upon completion of her order, Ms. [redacted] noticed the...
40% off was not applied. She contacted our call center to get the promotion applied but was unable to and canceled her order. Ms. [redacted] is requesting to have the promotion honored so she can reorder the merchandise. The disclaimer of the offer is as follows: “40% Off Order + Free standard shipping on $99+ applies to merchandise total, excluding taxes. Doesn't apply to clearance or shoes. Can’t be combined with other offers. Not applicable on Jockey, Wrangler, Levis, non-KingSize items on fullbeauty.com & merchandise shipped directly from 3rd party brands and internationally. Not redeemable for cash, payment of prior purchases, charges, gift cards or e-gift cards. Express/Superfast charges are extra. Expires 04/30/17 at 11:59pm PT.” As indicated, the discount does not apply to shoes and Ms. [redacted] ordered consisted of only shoes. We are unable to honor the promotional discount on excluded items. The website will indicate her promotional code has been successfully added to qualifying items in her shopping bag when a valid promotion code is redeemed. The offer will not activate on excluded items and will only reflect a discount on qualifying items. We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not satisfied with this response because: 1. They state here that they ask for 7 business days to process a return once delivered, however, I received an email and the email states it will be processed within 3-4 business days. Please see below. Return received Dear [redacted], Great news! We’ve received your package and are working diligently to process your refund and/or exchange. We should have your package processed within the next 3-4 business days and we’ll notify you by email once complete. Sincerely, fullbeauty.com® Customer Care P. S. If you have questions or comments and would like to contact us: https://www.fullbeauty.com/ContactUs/ContactUs.aspx For questions regarding your fullbeauty.com® credit card, simply click on the link below or call us at 1-800-400-4481. https://onlineaccess.mycreditcard.cc/fullbeauty fullbeauty.com®, 2300 Southeastern Ave, Indianapolis, IN 46283-8386 2. I have asked that the shipping charges also be credited because there is no reason it should take 2 weeks to be shipped from RI to IN. I can not process a complaint with FedEx as I am not the customer who created the label. I have asked for them to file a complaint with FedEx as there policy states the packages should arrive within 7 business days. I am sorry I can not quote their policy as the website is currently down. 3. Also, I have asked that my finance charges be refunded as well due to their delay in processing my returns. 4. They did not address why my third submission with them was not even acknowledged and they state they tried to call to apologize, but called twice while I was at work and provided a long distance phone number to return the call. I did not return the call as I was not going to pay any more money to make a phone call to them. They have not attempted again since. They also have my email address and did not offer an apology using that method either. I don't find this at all sincere but I don't even need an apology. I absolutely refuse to do any more business with this company. I am not a difficult person to deal with but this has been by far the worst experience I have ever had with a company. They don't stand by their policies and don't attempt to make restitution until you reach out to an outside agency. If they truly were concerned for my inconvenience they would have also offered me a coupon or some form of compensation. They have only done what they should have done several days prior to when they actually did. Thank you for your assistance in this matter.
Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to her and resolved the matter to her satisfaction.We understand that Ms. [redacted] had an offer for free shipping and free returns on orders of $50 or more. Ms. [redacted] returned the merchandise she...
purchased and expected to receive a full refund.Our records indicate that Ms. [redacted] submitted her order online with coupon redemption for 40% off highest priced item on her order. The promotional offer did not include free shipping and free returns. Ms. [redacted] did not receive a good explanation regarding coupon policy when she inquired via chat. We value Ms. [redacted] as a customer and can see how this can be confusing. As a courtesy, we refunded the shipping and handling on the order as well as the return postage fee for a total refund in the amount of $18.19. She should see the refund post to her credit card within the next two business days.We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,[redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] contacted our online customer support requesting an exchange order. She requested to cancel the exchange request she submitted...
with her return merchandise and states she was assured the mailed in exchange request would be cancelled; however, she received and was charged for both exchange orders. Our records indicate Ms. [redacted] contacted our online customer support on 04/26/17 to request to cancel the exchange request via her return and replace it with a new exchange request. She was advised to wait for her exchange to process since there was a risk of receiving a duplicate order if a new exchange was placed for her. She opted to place the exchange request regardless and every attempt was made to cancel the exchange request received with her return. Unfortunately, the exchange order request received via her return was processed within a few hours and we were unable to stop the order. Ms. [redacted] was not promised that the exchange request via her return would be stopped and has been advised to return the merchandise for her to receive a refund. Her return label which is located on the invoice has been activated free of charge so she can return the merchandise at no cost to her. Ms. [redacted] states she provided a gift card number and pin to be applied to her exchange order. She also states that refunds were issued that are not reflecting on her credit card. She is requesting a refund of the duplicate exchange, the refunds for the credits and a 50% off discount code for use on her next order. Our records indicate Ms. [redacted]’s second exchange was placed via chat. Chat records indicate that she did not mention or provide a gift card to redeem on her exchange order. Her email request to add the gift card was received on 4/27/17 after the order had shipped since the order included free next day express. Gift cards cannot be added to processed orders and we are unable to add a gift card to a shipped order. Ms. [redacted] is welcome to redeem the gift card on any future order since we are unable to make adjustments for gift cards due to the manner they are redeemed. Ms. [redacted] will need to provide the gift card number and pin prior to finalizing the order. We show the representative left a memo on 04/26/17 to have the swim dress adjusted to the promotional sale price of $34.99 since this offer had expired. We are unable to reactivate promotional prices after the promotion has ended but we can make an adjustment after the order is shipped. These types of adjustments are placed on a queue and are worked on in the order they are received. Ms. [redacted] contacted our call center before her adjustment was made. The adjustment was removed from the queue and a refund in the amount of $35.00 was issued. Since the order is on deferred billing, the refund will be posted prior to the charge. This means the full amount of the item will be charged 90 days from the day it shipped.Ms. [redacted]’s exchange orders are both on deferred billing for 90 days; therefore, these orders have not been charged to her account yet. We will process her return merchandise and remove them from deferred billing once the merchandise is received at our warehouse.Ms. [redacted]’s request for a 50% adjustment on her next order cannot be honored. She is welcome to redeem a valid and active coupon on her next order. She is subscribed to receive promotional offers and will likely receive an offer she can redeem on her order.We thank Ms. [redacted] for taking the time to inquire and trust we have provided the information necessary to resolve this matter.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear Diane Dove,
Thank you for passing along Mrs. [redacted] Revdex.com inquiry # [redacted] to us. FullBeauty Brands (d/b/a FullBeauty)) is committed to providing a positive customer experience and we are confident we can resolve this matter to the customer’s satisfaction.
We understand that Mrs....
[redacted] placed two orders within the past month using two percent off coupons. Unfortunately the discount did not apply to all of the items ordered due to an oversight on our end.
Please be advised that Mrs. [redacted] was contacted over the phone earlier today and offered an apology and an explanation of the additional credits going back to her original method of payment within 4-5 business days.
We trust that this matter is now resolved.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Dept
1.800.781.9168
Dear Diane Dove, Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand that Ms. [redacted] states she contacted us on 09/10/15 attempting to place an order. Our records indicate Ms. [redacted] called on 06/07/15 prior to the merchandise being returned. The next call on record took place on 11/18/15 attempting to place an order. In reviewing the 11/18/15 call, Ms. [redacted] stated she could no longer locate the email with the gift card details. She mentions she thought she had saved it. She mentioned she had written down the gift card information but could no longer find it and mentions she was aware of the 90 gift card retention policy. As previously stated, our system retains the gift card information for only 90 days. Thereafter it will still be valid, however the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new order. It is important for the customer to retain the Gift Card/pin number for their records as Roaman's is not responsible for lost or misplaced Gift Cards. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely, Jasmine D[redacted] FullBeauty Brands Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912Office:1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],
FullBeauty Brands (d/b/a Woman Within) received Revdex.com inquiry # [redacted] from Mrs. [redacted] forwarded to us from your office and we are writing in response to this inquiry. Woman Within is
committed to providing a positive customer experience and we are confident that we...
can resolve this matter to the customer’s satisfaction.
Our records show an Amazon on-line order placed by Mrs. [redacted] on 11/28/15 for a black and white poncho and a violet tunic. We also show that Mrs. [redacted] submitted a return authorization via
Amazon portal on 12/31/15 and cancelled a few hours after listing sizing issues as the reason for her return.
It is Amazon policy to refund the purchase price of an item(s) purchased within 30 days of receipt, excluding original shipping and handling charges and a return label fee of $7.50, if the return label is
used. Customer can always return the item(s) utilizing the carrier of her choice.
Please be advised that customer exchanges are not supported nor offered by Amazon.
Our records also show that the dark violet tunic Mrs. [redacted] wishes to exchange is sold out and is no longer available. We recommend that Mrs. [redacted] returns the item at her convenience using the
carrier of her choice. She can also place a new order for the tunic from the newest collection and available color if that is her desire.
Please feel free to contact me at the phone number below if I can be of a further assistance.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Department
1.800.781.9168
Dear [redacted], Thank you for passing along Ms. [redacted] communication. We reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms. [redacted] received her chair with a missing part. She requested to have this missing part sent to her. ...
Due to the construction of the merchandise, we were unable to send out the missing part. However, we have sent Ms. [redacted] a replacement chair. We thank Ms. [redacted] for taking the time to inquire and trust that this resolve this matter. Please feel free to let me know if you have any other questions. Sincerely, Jasmine [redacted] FullBeauty Brands Executive Communications Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]s communication. An attempt to reach her via phone was unsuccessful, and our phone number was provided on her voice mail. A follow-up email was sent and resolved this matter.We understand Ms. [redacted] placed an order on 11/16/17 with...
a promotion code offering 60% off her order. When the code did not reflect the discount during checkout, she contacted our contact center and was advised to place the order and an adjustment for the difference would be made after the order was processed. Ms. [redacted] received an adjustment in the amount of $371.31 and is requesting for the remaining $131.08 to be refunded. Our records indicate the order was placed on 11/16/17 with a total of $837.32. A $371.31 refund was issued on 11/22/17. We issued a refund of $131.08, for the difference, to her original method of payment which should post within the next two business days. We sincerely apologize for any inconvenience we have caused and thank her for her patience and understanding. We trust that this matter is now resolved. If you have further questions or concerns, please feel free to let us know.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com obtained telephone response from company as follows: The company stated that the items the consumer is complaining about are not guaranteed.The company stated the no guarantee statement is on the contract.The company stated there are are no guarantees against cracking, or repair of puddling less than a quarter inch and five feet in diameter, and the guarantee is only good for one year. The company stated when the consumer called in February to state that there was a problem, none of the suppliers were open due to the season.The company stated they did tell the consumer as a courtesy they would come and look around spring when suppliers were open. The company stated the consumer demanded that they come out that night.The company stated the consumer was very demanding and the consumer did threaten them by mentioning getting an attorney. The company stated they are not willing to look at the work at this time because the items mentioned in the complaint are things that are not guaranteed, it's been over 1 year and the consumer threatened legal action.
Dear [redacted], Thank you for passing along Mrs. [redacted] Revdex.com
inquiry # [redacted] to us. FullBeauty Brands (d/b/a Jessica London) is committed
to providing a positive customer experience and we are confident we can resolve
this matter to the customer’s satisfaction.We understand that...
Mrs. [redacted] placed a catalog order for
three girdles advertised at $4.99 each. She was advised by our phone representative
that the price of $4.99 was a misprint on that specific catalog and that an
adjustment would have to be completed after the order was processed. Unfortunately, no adjustment was completed due
to a miscommunication issue. Please be advised that Mrs. [redacted] was contacted over the
phone earlier today and offered an apology and an explanation. Please be also
advised that the issue was resolved to Mrs. [redacted]’s satisfaction. Best regards, Marcela [redacted]FullBeauty Brands Executive Communications Dept1.800.781.9168
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I take umbrage to the company's response that my first request was made in 12/15 - that is ridiculous. Why would I spend my time filing a complaint if I had just requested this action 2 months ago? If it doesn't make sense than it's not true.I want to be removed from ALL mailing lists relating to the Full Beauty companies, including Woman Within, Jessica London and Brylane Home.Thank you.
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms. [redacted] returned merchandise from a recent order and it was returned to her as undeliverable. Ms. [redacted] specifically...
states that the post office indicated that the zip code 46283 was no longer valid. She contacted customer service and was assured that the address was correct. She was informed that a return label would be sent to her but has not received the label. She is requesting to receive a postage paid return label and is seeking a refund to her credit card instead of a refund in the form of an E-Gift Card.The return address is correct and the zip code 46283 is a unique zip code used for the FullBeauty family of brands returns. We normally do not have problems receiving returns. Unfortunately, the US Post office that handled Ms. [redacted]’s return did not recognize Swimsuits for all as one of the FullBeauty family of brands.We sent a return label to Ms. [redacted] via her email address in order to facilitate her return. She will receive a refund to her credit card once her return is processed. Ms. [redacted] was provided our direct phone number in the event that she needs further assistance with this matter. We thank Ms. [redacted] for taking the time to inquire and thank her for bringing this matter to our attention.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the curt response made by the business in reference to complaint ID [redacted], and find that although this resolution is unsatisfactory to me, however I don't really have a choice in accepting their response if I want to get any money back. In their response, for some odd reason they told me all about the discount code I used which had nothing to do with the issue since I stated the correct discounted price in my complaint and was not disputing anything at all about the cost or the amount paid or a discount, etc; they also still failed to answer my question about when/if I was told that my order would be fulfilled by a third party. I will wait for the other business (Swimsuits For All) that I never knew I was ordering from instead of the one I actually ordered from (Roaman's) to perform the action of refunding my money in a timely and customer service oriented manner after I send the swimsuit back and, if they do refund my money in a timely manner, will only consider this complaint to be fully resolved at that time.I acknowledge that this is a minor issue but I stand on principle that no matter how minor or seemingly insignificant, each customer's experience should matter.
Regards,
[redacted]
Dear [redacted],Thank you for passing along [redacted]’s communication. We understand Ms. [redacted] is considering the Jessa Slingback Flat by Comfortview as a sandal. The promotion offered a discount on Tops, Bottoms, Swim, and Comfortview Sandals. She is still claiming false advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview Sandals. Excludes Ellos, clearance and items shipped directly from third part brands. Limited time only.” As indicated in the offer, the discount applies to Comfortview Sandals. The item Ms. [redacted] wanted to purchase was a Comfortview Sling Back Flat which was not part of the promotion. Sandals are light shoes that you wear in warm weather, which have straps instead of a solid part over the top of your foot. (Collins English Dictionary) While sandals can have a sling back, the shoe that Ms. [redacted] purchased is a closed front shoe and not a sandal. The offer applied to sandals only; therefore the sling back shoes she selected did not qualify for the discount offered. Please see the attachment for a picture and description of the shoe.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]