Dear [redacted], Thank you for passing along Ms. [redacted] communication. Ms. [redacted] states she requested to be removed from catalog and email distribution lists, but she continues to receive mailings. Our phone records confirm that Ms. [redacted] contacted FullBeauty brands,...
Jessica London, on 4/16/15 requesting to be removed from the catalog mailing list. We immediately removed Ms. [redacted] from the distribution lists and flagged Ms. [redacted] as a do not promote on 4/16/15.We prepare out catalogs in advance and Ms. [redacted] name had been sent to the printer’s before she requested to be removed from the catalog mailing list. We show that Ms. [redacted] received the last catalog with an “in-home” delivery date of 5/11/15. The address on this catalog would have been the customer’s previous address. Our records indicate that Ms. [redacted] address was updated on 5/4/15 via the National Change of Address service. The address on the last catalog delivered was printed prior to the address change date. We don’t show that additional catalogs were mailed to the current or previous address as of this last date. Our records indicate that Ms. [redacted] provided two versions of her email address. We located the email address Ms. [redacted] provided which is [redacted]@gmail.com. The second email address we found was [redacted]@gmail.com. Our records indicate that Ms. [redacted] subscribed to receive emails at the email address [redacted]@gmail.com when she submitted her first order online on 11/12/14. Phone records confirm that Ms. [redacted] contacted us via phone on 7/13/15 to request removal from the email and catalog distribution list. The catalogs were previously noted as unsubscribed and the email address [redacted]@gmail.com was easily located since it was attached to Ms. [redacted] file. The email address was removed from the Jessica London database on 7/13/15. Gmail’s rules regarding unique usernames does not conform to the same standards as other email providers. Gmail will deliver the recipient’s email regardless of the inclusion or exclusion of any special characters within the email address. As long as all the letters in the email are correct, the customer will receive the email. Removal of all variations was important in this case; however, the associate that removed the email address was not aware of Gmail’s rules regarding unique usernames. A search was not performed for variations of the email address.Ms. [redacted] subscribed to receive emails online on 4/16/15 which is the same date she requested removal from the catalog. The email address [redacted]@gmail.com was provided anonymously on the Jessica London website and was not attached to Ms. [redacted] file. Our records indicate that the email address was opted out via the Jessica London website on 8/20/15. She should stop receiving emails other than the emails that were prepared in advance. This process can take about 2 weeks from the date she requested to be removed from the email distribution list. Ms. [redacted] was provided an email address if she continues to receive email past the 2 week time frame. This way we can detect what file is generating the email so we can stop further emails from being deployed.We contacted Ms. [redacted] via phone and explained how the customer information is managed and are confident that this matter is resolved to Ms. [redacted] satisfaction.Sincerely,Lorena [redacted]FullBeauty Brands, Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along [redacted]'s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] received a catalog advertising the colorblock swim tee for $24.99. However, the item online showed the price at $54.99. Our...
call center advised Ms. [redacted] there was a catalog misprint for this item. Ms. [redacted] is requesting to have the $24.99 price honored. As noted, there was a catalog misprint for the colorblock swim tee. Prior to our customers placing their order with a representative, they are advised the following through a recording:"Welcome to Woman Within. This call may be monitored and recorded for record keeping, training, and quality assurance purposes. By shopping with us you agree to our terms of use which are available on any of our FullBeauty Brands websites or upon request."As stated online in the Disclaimer section:"THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM'S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION."If Ms. [redacted] wishes to place an order, we have provided her with a promotion code to the email provided in this inquiry. We thank Ms. [redacted] for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company clearly does not understand my complaint and will not help me resolve the issue. I'm going in circles and all they do is tell me to return it at my cost. I DID! It was returned to me. At this point the merchandise isn't worth the cost for me to send it back a second time and have it returned to me a second time, all at my cost.I'm tired of having the return address thrown in my face, it's insulting and unacceptable customer service. $96 USD has cost me over $200 CAD already
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not satisfied with this response because: 1. They state here that they ask for 7 business days to process a return once delivered, however, I received an email and the email states it will be processed within 3-4 business days. Please see below. Return received Dear [redacted], Great news! We’ve received your package and are working diligently to process your refund and/or exchange. We should have your package processed within the next 3-4 business days and we’ll notify you by email once complete. Sincerely, fullbeauty.com® Customer Care P. S. If you have questions or comments and would like to contact us: https://www.fullbeauty.com/ContactUs/ContactUs.aspx For questions regarding your fullbeauty.com® credit card, simply click on the link below or call us at 1-800-400-4481. https://onlineaccess.mycreditcard.cc/fullbeauty fullbeauty.com®, 2300 Southeastern Ave, Indianapolis, IN 46283-8386 2. I have asked that the shipping charges also be credited because there is no reason it should take 2 weeks to be shipped from RI to IN. I can not process a complaint with FedEx as I am not the customer who created the label. I have asked for them to file a complaint with FedEx as there policy states the packages should arrive within 7 business days. I am sorry I can not quote their policy as the website is currently down. 3. Also, I have asked that my finance charges be refunded as well due to their delay in processing my returns. 4. They did not address why my third submission with them was not even acknowledged and they state they tried to call to apologize, but called twice while I was at work and provided a long distance phone number to return the call. I did not return the call as I was not going to pay any more money to make a phone call to them. They have not attempted again since. They also have my email address and did not offer an apology using that method either. I don't find this at all sincere but I don't even need an apology. I absolutely refuse to do any more business with this company. I am not a difficult person to deal with but this has been by far the worst experience I have ever had with a company. They don't stand by their policies and don't attempt to make restitution until you reach out to an outside agency. If they truly were concerned for my inconvenience they would have also offered me a coupon or some form of compensation. They have only done what they should have done several days prior to when they actually did. Thank you for your assistance in this matter.
Dear [redacted]:
We received your communication regarding Mr. [redacted] customer inquiry and are writing to respond. FullBeauty Brands (b/b/a Woman Within) is committed to providing a positive customer experience and we are confident that we can
resolve this matter to the customer’s...
satisfaction.
We understand that Mr. [redacted] placed an order on 12/06/2015 in the amount of $39.48 for a lilac flannel robe using his mobile device. Mr. [redacted] subsequently received an e-mail notification advising him that the order was being processed
for shipment. Unfortunately, the item became back ordered after the order was processed.
We contacted Mr. [redacted] over the phone and offered apology for the inconvenience and an explanation of the backorder process.
Mr. [redacted] was offered and refused expedited shipping and Christmas delivery for the same robe in any available colors or a substitute item.
Mr. [redacted] will be given a 40% discount and free shipping and handling for keeping his backordered item on file. Both adjustments will be completed after the item has shipped.
We trust that this matter is now resolved.
Best regards,
Marcela [redacted]
Fullbeauty Brands
Executive Communications Department
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] placed an order using a promotion code for 40% off your entire order. Upon completion of her order, Ms. [redacted] noticed the...
40% off was not applied. She contacted our call center to get the promotion applied but was unable to and canceled her order. Ms. [redacted] is requesting to have the promotion honored so she can reorder the merchandise. The disclaimer of the offer is as follows: “40% Off Order + Free standard shipping on $99+ applies to merchandise total, excluding taxes. Doesn't apply to clearance or shoes. Can’t be combined with other offers. Not applicable on Jockey, Wrangler, Levis, non-KingSize items on fullbeauty.com & merchandise shipped directly from 3rd party brands and internationally. Not redeemable for cash, payment of prior purchases, charges, gift cards or e-gift cards. Express/Superfast charges are extra. Expires 04/30/17 at 11:59pm PT.” As indicated, the discount does not apply to shoes and Ms. [redacted] ordered consisted of only shoes. We are unable to honor the promotional discount on excluded items. The website will indicate her promotional code has been successfully added to qualifying items in her shopping bag when a valid promotion code is redeemed. The offer will not activate on excluded items and will only reflect a discount on qualifying items. We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear Diane Dove,
Thank you for passing along Mrs. [redacted] Revdex.com inquiry # [redacted] to us. FullBeauty Brands (d/b/a FullBeauty)) is committed to providing a positive customer experience and we are confident we can resolve this matter to the customer’s satisfaction.
We understand that Mrs....
[redacted] placed two orders within the past month using two percent off coupons. Unfortunately the discount did not apply to all of the items ordered due to an oversight on our end.
Please be advised that Mrs. [redacted] was contacted over the phone earlier today and offered an apology and an explanation of the additional credits going back to her original method of payment within 4-5 business days.
We trust that this matter is now resolved.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Dept
1.800.781.9168
Dear Diane Dove, Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand that Ms. [redacted] states she contacted us on 09/10/15 attempting to place an order. Our records indicate Ms. [redacted] called on 06/07/15 prior to the merchandise being returned. The next call on record took place on 11/18/15 attempting to place an order. In reviewing the 11/18/15 call, Ms. [redacted] stated she could no longer locate the email with the gift card details. She mentions she thought she had saved it. She mentioned she had written down the gift card information but could no longer find it and mentions she was aware of the 90 gift card retention policy. As previously stated, our system retains the gift card information for only 90 days. Thereafter it will still be valid, however the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new order. It is important for the customer to retain the Gift Card/pin number for their records as Roaman's is not responsible for lost or misplaced Gift Cards. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely, Jasmine D[redacted] FullBeauty Brands Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912Office:1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to her and resolved the matter to her satisfaction.We understand that Ms. [redacted] had an offer for free shipping and free returns on orders of $50 or more. Ms. [redacted] returned the merchandise she...
purchased and expected to receive a full refund.Our records indicate that Ms. [redacted] submitted her order online with coupon redemption for 40% off highest priced item on her order. The promotional offer did not include free shipping and free returns. Ms. [redacted] did not receive a good explanation regarding coupon policy when she inquired via chat. We value Ms. [redacted] as a customer and can see how this can be confusing. As a courtesy, we refunded the shipping and handling on the order as well as the return postage fee for a total refund in the amount of $18.19. She should see the refund post to her credit card within the next two business days.We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,[redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073[redacted]@fbbrands.com
Dear [redacted],
FullBeauty Brands (d/b/a Woman Within) received Revdex.com inquiry # [redacted] from Mrs. [redacted] forwarded to us from your office and we are writing in response to this inquiry. Woman Within is
committed to providing a positive customer experience and we are confident that we...
can resolve this matter to the customer’s satisfaction.
Our records show an Amazon on-line order placed by Mrs. [redacted] on 11/28/15 for a black and white poncho and a violet tunic. We also show that Mrs. [redacted] submitted a return authorization via
Amazon portal on 12/31/15 and cancelled a few hours after listing sizing issues as the reason for her return.
It is Amazon policy to refund the purchase price of an item(s) purchased within 30 days of receipt, excluding original shipping and handling charges and a return label fee of $7.50, if the return label is
used. Customer can always return the item(s) utilizing the carrier of her choice.
Please be advised that customer exchanges are not supported nor offered by Amazon.
Our records also show that the dark violet tunic Mrs. [redacted] wishes to exchange is sold out and is no longer available. We recommend that Mrs. [redacted] returns the item at her convenience using the
carrier of her choice. She can also place a new order for the tunic from the newest collection and available color if that is her desire.
Please feel free to contact me at the phone number below if I can be of a further assistance.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Department
1.800.781.9168
Dear [redacted], Thank you for passing along Ms. [redacted] communication. We reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms. [redacted] received her chair with a missing part. She requested to have this missing part sent to her. ...
Due to the construction of the merchandise, we were unable to send out the missing part. However, we have sent Ms. [redacted] a replacement chair. We thank Ms. [redacted] for taking the time to inquire and trust that this resolve this matter. Please feel free to let me know if you have any other questions. Sincerely, Jasmine [redacted] FullBeauty Brands Executive Communications Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] contacted our online customer support requesting an exchange order. She requested to cancel the exchange request she submitted...
with her return merchandise and states she was assured the mailed in exchange request would be cancelled; however, she received and was charged for both exchange orders. Our records indicate Ms. [redacted] contacted our online customer support on 04/26/17 to request to cancel the exchange request via her return and replace it with a new exchange request. She was advised to wait for her exchange to process since there was a risk of receiving a duplicate order if a new exchange was placed for her. She opted to place the exchange request regardless and every attempt was made to cancel the exchange request received with her return. Unfortunately, the exchange order request received via her return was processed within a few hours and we were unable to stop the order. Ms. [redacted] was not promised that the exchange request via her return would be stopped and has been advised to return the merchandise for her to receive a refund. Her return label which is located on the invoice has been activated free of charge so she can return the merchandise at no cost to her. Ms. [redacted] states she provided a gift card number and pin to be applied to her exchange order. She also states that refunds were issued that are not reflecting on her credit card. She is requesting a refund of the duplicate exchange, the refunds for the credits and a 50% off discount code for use on her next order. Our records indicate Ms. [redacted]’s second exchange was placed via chat. Chat records indicate that she did not mention or provide a gift card to redeem on her exchange order. Her email request to add the gift card was received on 4/27/17 after the order had shipped since the order included free next day express. Gift cards cannot be added to processed orders and we are unable to add a gift card to a shipped order. Ms. [redacted] is welcome to redeem the gift card on any future order since we are unable to make adjustments for gift cards due to the manner they are redeemed. Ms. [redacted] will need to provide the gift card number and pin prior to finalizing the order. We show the representative left a memo on 04/26/17 to have the swim dress adjusted to the promotional sale price of $34.99 since this offer had expired. We are unable to reactivate promotional prices after the promotion has ended but we can make an adjustment after the order is shipped. These types of adjustments are placed on a queue and are worked on in the order they are received. Ms. [redacted] contacted our call center before her adjustment was made. The adjustment was removed from the queue and a refund in the amount of $35.00 was issued. Since the order is on deferred billing, the refund will be posted prior to the charge. This means the full amount of the item will be charged 90 days from the day it shipped.Ms. [redacted]’s exchange orders are both on deferred billing for 90 days; therefore, these orders have not been charged to her account yet. We will process her return merchandise and remove them from deferred billing once the merchandise is received at our warehouse.Ms. [redacted]’s request for a 50% adjustment on her next order cannot be honored. She is welcome to redeem a valid and active coupon on her next order. She is subscribed to receive promotional offers and will likely receive an offer she can redeem on her order.We thank Ms. [redacted] for taking the time to inquire and trust we have provided the information necessary to resolve this matter.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]s communication. An attempt to reach her via phone was unsuccessful, and our phone number was provided on her voice mail. A follow-up email was sent and resolved this matter.We understand Ms. [redacted] placed an order on 11/16/17 with...
a promotion code offering 60% off her order. When the code did not reflect the discount during checkout, she contacted our contact center and was advised to place the order and an adjustment for the difference would be made after the order was processed. Ms. [redacted] received an adjustment in the amount of $371.31 and is requesting for the remaining $131.08 to be refunded. Our records indicate the order was placed on 11/16/17 with a total of $837.32. A $371.31 refund was issued on 11/22/17. We issued a refund of $131.08, for the difference, to her original method of payment which should post within the next two business days. We sincerely apologize for any inconvenience we have caused and thank her for her patience and understanding. We trust that this matter is now resolved. If you have further questions or concerns, please feel free to let us know.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted], Thank you for passing along Mrs. [redacted] Revdex.com
inquiry # [redacted] to us. FullBeauty Brands (d/b/a Jessica London) is committed
to providing a positive customer experience and we are confident we can resolve
this matter to the customer’s satisfaction.We understand that...
Mrs. [redacted] placed a catalog order for
three girdles advertised at $4.99 each. She was advised by our phone representative
that the price of $4.99 was a misprint on that specific catalog and that an
adjustment would have to be completed after the order was processed. Unfortunately, no adjustment was completed due
to a miscommunication issue. Please be advised that Mrs. [redacted] was contacted over the
phone earlier today and offered an apology and an explanation. Please be also
advised that the issue was resolved to Mrs. [redacted]’s satisfaction. Best regards, Marcela [redacted]FullBeauty Brands Executive Communications Dept1.800.781.9168
Dear [redacted],Thank you for passing along [redacted]’s communication. We understand Ms. [redacted] is considering the Jessa Slingback Flat by Comfortview as a sandal. The promotion offered a discount on Tops, Bottoms, Swim, and Comfortview Sandals. She is still claiming false advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview Sandals. Excludes Ellos, clearance and items shipped directly from third part brands. Limited time only.” As indicated in the offer, the discount applies to Comfortview Sandals. The item Ms. [redacted] wanted to purchase was a Comfortview Sling Back Flat which was not part of the promotion. Sandals are light shoes that you wear in warm weather, which have straps instead of a solid part over the top of your foot. (Collins English Dictionary) While sandals can have a sling back, the shoe that Ms. [redacted] purchased is a closed front shoe and not a sandal. The offer applied to sandals only; therefore the sling back shoes she selected did not qualify for the discount offered. Please see the attachment for a picture and description of the shoe.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I take umbrage to the company's response that my first request was made in 12/15 - that is ridiculous. Why would I spend my time filing a complaint if I had just requested this action 2 months ago? If it doesn't make sense than it's not true.I want to be removed from ALL mailing lists relating to the Full Beauty companies, including Woman Within, Jessica London and Brylane Home.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From: [redacted] Sent: Tuesday, April 25, 2017 10:44 AM To: info Subject: RE: You have a new message from the Revdex.com of Central Indiana complaint #[redacted]. I received a call from someone with their corporate office around 5 thirty last night. After I had already received an email about an hour earlier telling me it was too late to modify or cancel the order. The only option was that I would be charged and would have to attempt to return the unwanted items. The person with corporate confirmed they did release the fraud hold without my authorization. They apparently called my bank just to match my information and then released the hold. Their customer service department did not place a notification in my account as they should have when I called, which may have prevented all of this as they would have had to reach out to me to discuss the issue. She is investigating my inquiry and will attempt to cancel the order but it has already been invoiced. I was told she will call me back today. I am not pleased with them. I honestly don't understand why they are making this so complicated. I should have been able to modify my order immediately when I caught my error. They have made it impossible to fix a simple mistake. She did not provide the option to modify the order just possibly cancel if she can intervene before it ships. They do not value their customers business. Why did I have to file a complaint to receive a call. Her explanation was the customer service department does not have the authority she does. So why have a customer service department if they are not empowered to assist the customer. They force the customer to file a complaint if they need help. She also stated the warehouse is very large and busy as they service more than just swimsuits (they have many subsidiaries). I was treated as an inconvenience and they are too busy to deal with my issue which she said would be like them trying to find a needle in a haystack. Wow... My order is not important to them. All they care about is my money.
Regards,
[redacted]
Dear Diane Dove,Thank you for passing along Mr. [redacted]’s communication. We understand Mr. [redacted] has continued to receive communication and is requesting to be removed from all forms of communications from all the FullBeauty family of Brands. Mr. [redacted] has been removed from all forms of communication through Fullbeauty brands aside from the communication that was prepared prior to his request. If he is receiving communication through [redacted] Bank regarding his in house credit cards, this would be communication that is separate from our brands.FullBeauty Brands (d/b/a KingSize and fullbeauty.com) cannot assist Mr. [redacted] with his requests to cancel his KingSize and fullbeauty.com credit cards; [redacted] Bank is the issuer of the credit cards. FullBeauty Brands (d/b/a KingSize and fullbeauty.com) does not have the ability to accept payment or cancel his cards.We ask that Mr. [redacted] work directly with [redacted] Bank if he needs assistance with this matter.[redacted]'s Contact information is as follows: [redacted] Bank [redacted]We trust this resolves this matter. Please feel free to let us know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the curt response made by the business in reference to complaint ID [redacted], and find that although this resolution is unsatisfactory to me, however I don't really have a choice in accepting their response if I want to get any money back. In their response, for some odd reason they told me all about the discount code I used which had nothing to do with the issue since I stated the correct discounted price in my complaint and was not disputing anything at all about the cost or the amount paid or a discount, etc; they also still failed to answer my question about when/if I was told that my order would be fulfilled by a third party. I will wait for the other business (Swimsuits For All) that I never knew I was ordering from instead of the one I actually ordered from (Roaman's) to perform the action of refunding my money in a timely and customer service oriented manner after I send the swimsuit back and, if they do refund my money in a timely manner, will only consider this complaint to be fully resolved at that time.I acknowledge that this is a minor issue but I stand on principle that no matter how minor or seemingly insignificant, each customer's experience should matter.
Regards,
[redacted]
Dear [redacted], Thank you for passing along Ms. [redacted] communication. Ms. [redacted] states she requested to be removed from catalog and email distribution lists, but she continues to receive mailings. Our phone records confirm that Ms. [redacted] contacted FullBeauty brands,...
Jessica London, on 4/16/15 requesting to be removed from the catalog mailing list. We immediately removed Ms. [redacted] from the distribution lists and flagged Ms. [redacted] as a do not promote on 4/16/15.We prepare out catalogs in advance and Ms. [redacted] name had been sent to the printer’s before she requested to be removed from the catalog mailing list. We show that Ms. [redacted] received the last catalog with an “in-home” delivery date of 5/11/15. The address on this catalog would have been the customer’s previous address. Our records indicate that Ms. [redacted] address was updated on 5/4/15 via the National Change of Address service. The address on the last catalog delivered was printed prior to the address change date. We don’t show that additional catalogs were mailed to the current or previous address as of this last date. Our records indicate that Ms. [redacted] provided two versions of her email address. We located the email address Ms. [redacted] provided which is [redacted]@gmail.com. The second email address we found was [redacted]@gmail.com. Our records indicate that Ms. [redacted] subscribed to receive emails at the email address [redacted]@gmail.com when she submitted her first order online on 11/12/14. Phone records confirm that Ms. [redacted] contacted us via phone on 7/13/15 to request removal from the email and catalog distribution list. The catalogs were previously noted as unsubscribed and the email address [redacted]@gmail.com was easily located since it was attached to Ms. [redacted] file. The email address was removed from the Jessica London database on 7/13/15. Gmail’s rules regarding unique usernames does not conform to the same standards as other email providers. Gmail will deliver the recipient’s email regardless of the inclusion or exclusion of any special characters within the email address. As long as all the letters in the email are correct, the customer will receive the email. Removal of all variations was important in this case; however, the associate that removed the email address was not aware of Gmail’s rules regarding unique usernames. A search was not performed for variations of the email address.Ms. [redacted] subscribed to receive emails online on 4/16/15 which is the same date she requested removal from the catalog. The email address [redacted]@gmail.com was provided anonymously on the Jessica London website and was not attached to Ms. [redacted] file. Our records indicate that the email address was opted out via the Jessica London website on 8/20/15. She should stop receiving emails other than the emails that were prepared in advance. This process can take about 2 weeks from the date she requested to be removed from the email distribution list. Ms. [redacted] was provided an email address if she continues to receive email past the 2 week time frame. This way we can detect what file is generating the email so we can stop further emails from being deployed.We contacted Ms. [redacted] via phone and explained how the customer information is managed and are confident that this matter is resolved to Ms. [redacted] satisfaction.Sincerely,Lorena [redacted]FullBeauty Brands, Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com
Dear [redacted],Thank you for passing along [redacted]'s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] received a catalog advertising the colorblock swim tee for $24.99. However, the item online showed the price at $54.99. Our...
call center advised Ms. [redacted] there was a catalog misprint for this item. Ms. [redacted] is requesting to have the $24.99 price honored. As noted, there was a catalog misprint for the colorblock swim tee. Prior to our customers placing their order with a representative, they are advised the following through a recording:"Welcome to Woman Within. This call may be monitored and recorded for record keeping, training, and quality assurance purposes. By shopping with us you agree to our terms of use which are available on any of our FullBeauty Brands websites or upon request."As stated online in the Disclaimer section:"THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM'S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION."If Ms. [redacted] wishes to place an order, we have provided her with a promotion code to the email provided in this inquiry. We thank Ms. [redacted] for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company clearly does not understand my complaint and will not help me resolve the issue. I'm going in circles and all they do is tell me to return it at my cost. I DID! It was returned to me. At this point the merchandise isn't worth the cost for me to send it back a second time and have it returned to me a second time, all at my cost.I'm tired of having the return address thrown in my face, it's insulting and unacceptable customer service. $96 USD has cost me over $200 CAD already
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not satisfied with this response because: 1. They state here that they ask for 7 business days to process a return once delivered, however, I received an email and the email states it will be processed within 3-4 business days. Please see below. Return received Dear [redacted], Great news! We’ve received your package and are working diligently to process your refund and/or exchange. We should have your package processed within the next 3-4 business days and we’ll notify you by email once complete. Sincerely, fullbeauty.com® Customer Care P. S. If you have questions or comments and would like to contact us: https://www.fullbeauty.com/ContactUs/ContactUs.aspx For questions regarding your fullbeauty.com® credit card, simply click on the link below or call us at 1-800-400-4481. https://onlineaccess.mycreditcard.cc/fullbeauty fullbeauty.com®, 2300 Southeastern Ave, Indianapolis, IN 46283-8386 2. I have asked that the shipping charges also be credited because there is no reason it should take 2 weeks to be shipped from RI to IN. I can not process a complaint with FedEx as I am not the customer who created the label. I have asked for them to file a complaint with FedEx as there policy states the packages should arrive within 7 business days. I am sorry I can not quote their policy as the website is currently down. 3. Also, I have asked that my finance charges be refunded as well due to their delay in processing my returns. 4. They did not address why my third submission with them was not even acknowledged and they state they tried to call to apologize, but called twice while I was at work and provided a long distance phone number to return the call. I did not return the call as I was not going to pay any more money to make a phone call to them. They have not attempted again since. They also have my email address and did not offer an apology using that method either. I don't find this at all sincere but I don't even need an apology. I absolutely refuse to do any more business with this company. I am not a difficult person to deal with but this has been by far the worst experience I have ever had with a company. They don't stand by their policies and don't attempt to make restitution until you reach out to an outside agency. If they truly were concerned for my inconvenience they would have also offered me a coupon or some form of compensation. They have only done what they should have done several days prior to when they actually did. Thank you for your assistance in this matter.
Dear [redacted]:
We received your communication regarding Mr. [redacted] customer inquiry and are writing to respond. FullBeauty Brands (b/b/a Woman Within) is committed to providing a positive customer experience and we are confident that we can
resolve this matter to the customer’s...
satisfaction.
We understand that Mr. [redacted] placed an order on 12/06/2015 in the amount of $39.48 for a lilac flannel robe using his mobile device. Mr. [redacted] subsequently received an e-mail notification advising him that the order was being processed
for shipment. Unfortunately, the item became back ordered after the order was processed.
We contacted Mr. [redacted] over the phone and offered apology for the inconvenience and an explanation of the backorder process.
Mr. [redacted] was offered and refused expedited shipping and Christmas delivery for the same robe in any available colors or a substitute item.
Mr. [redacted] will be given a 40% discount and free shipping and handling for keeping his backordered item on file. Both adjustments will be completed after the item has shipped.
We trust that this matter is now resolved.
Best regards,
Marcela [redacted]
Fullbeauty Brands
Executive Communications Department
Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] placed an order using a promotion code for 40% off your entire order. Upon completion of her order, Ms. [redacted] noticed the...
40% off was not applied. She contacted our call center to get the promotion applied but was unable to and canceled her order. Ms. [redacted] is requesting to have the promotion honored so she can reorder the merchandise. The disclaimer of the offer is as follows: “40% Off Order + Free standard shipping on $99+ applies to merchandise total, excluding taxes. Doesn't apply to clearance or shoes. Can’t be combined with other offers. Not applicable on Jockey, Wrangler, Levis, non-KingSize items on fullbeauty.com & merchandise shipped directly from 3rd party brands and internationally. Not redeemable for cash, payment of prior purchases, charges, gift cards or e-gift cards. Express/Superfast charges are extra. Expires 04/30/17 at 11:59pm PT.” As indicated, the discount does not apply to shoes and Ms. [redacted] ordered consisted of only shoes. We are unable to honor the promotional discount on excluded items. The website will indicate her promotional code has been successfully added to qualifying items in her shopping bag when a valid promotion code is redeemed. The offer will not activate on excluded items and will only reflect a discount on qualifying items. We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear Diane Dove,
Thank you for passing along Mrs. [redacted] Revdex.com inquiry # [redacted] to us. FullBeauty Brands (d/b/a FullBeauty)) is committed to providing a positive customer experience and we are confident we can resolve this matter to the customer’s satisfaction.
We understand that Mrs....
[redacted] placed two orders within the past month using two percent off coupons. Unfortunately the discount did not apply to all of the items ordered due to an oversight on our end.
Please be advised that Mrs. [redacted] was contacted over the phone earlier today and offered an apology and an explanation of the additional credits going back to her original method of payment within 4-5 business days.
We trust that this matter is now resolved.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Dept
1.800.781.9168
Dear Diane Dove, Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand that Ms. [redacted] states she contacted us on 09/10/15 attempting to place an order. Our records indicate Ms. [redacted] called on 06/07/15 prior to the merchandise being returned. The next call on record took place on 11/18/15 attempting to place an order. In reviewing the 11/18/15 call, Ms. [redacted] stated she could no longer locate the email with the gift card details. She mentions she thought she had saved it. She mentioned she had written down the gift card information but could no longer find it and mentions she was aware of the 90 gift card retention policy. As previously stated, our system retains the gift card information for only 90 days. Thereafter it will still be valid, however the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new order. It is important for the customer to retain the Gift Card/pin number for their records as Roaman's is not responsible for lost or misplaced Gift Cards. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely, Jasmine D[redacted] FullBeauty Brands Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912Office:1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to her and resolved the matter to her satisfaction.We understand that Ms. [redacted] had an offer for free shipping and free returns on orders of $50 or more. Ms. [redacted] returned the merchandise she...
purchased and expected to receive a full refund.Our records indicate that Ms. [redacted] submitted her order online with coupon redemption for 40% off highest priced item on her order. The promotional offer did not include free shipping and free returns. Ms. [redacted] did not receive a good explanation regarding coupon policy when she inquired via chat. We value Ms. [redacted] as a customer and can see how this can be confusing. As a courtesy, we refunded the shipping and handling on the order as well as the return postage fee for a total refund in the amount of $18.19. She should see the refund post to her credit card within the next two business days.We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,[redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073[redacted]@fbbrands.com
Dear [redacted],
FullBeauty Brands (d/b/a Woman Within) received Revdex.com inquiry # [redacted] from Mrs. [redacted] forwarded to us from your office and we are writing in response to this inquiry. Woman Within is
committed to providing a positive customer experience and we are confident that we...
can resolve this matter to the customer’s satisfaction.
Our records show an Amazon on-line order placed by Mrs. [redacted] on 11/28/15 for a black and white poncho and a violet tunic. We also show that Mrs. [redacted] submitted a return authorization via
Amazon portal on 12/31/15 and cancelled a few hours after listing sizing issues as the reason for her return.
It is Amazon policy to refund the purchase price of an item(s) purchased within 30 days of receipt, excluding original shipping and handling charges and a return label fee of $7.50, if the return label is
used. Customer can always return the item(s) utilizing the carrier of her choice.
Please be advised that customer exchanges are not supported nor offered by Amazon.
Our records also show that the dark violet tunic Mrs. [redacted] wishes to exchange is sold out and is no longer available. We recommend that Mrs. [redacted] returns the item at her convenience using the
carrier of her choice. She can also place a new order for the tunic from the newest collection and available color if that is her desire.
Please feel free to contact me at the phone number below if I can be of a further assistance.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Department
1.800.781.9168
Dear [redacted], Thank you for passing along Ms. [redacted] communication. We reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms. [redacted] received her chair with a missing part. She requested to have this missing part sent to her. ...
Due to the construction of the merchandise, we were unable to send out the missing part. However, we have sent Ms. [redacted] a replacement chair. We thank Ms. [redacted] for taking the time to inquire and trust that this resolve this matter. Please feel free to let me know if you have any other questions. Sincerely, Jasmine [redacted] FullBeauty Brands Executive Communications Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] contacted our online customer support requesting an exchange order. She requested to cancel the exchange request she submitted...
with her return merchandise and states she was assured the mailed in exchange request would be cancelled; however, she received and was charged for both exchange orders. Our records indicate Ms. [redacted] contacted our online customer support on 04/26/17 to request to cancel the exchange request via her return and replace it with a new exchange request. She was advised to wait for her exchange to process since there was a risk of receiving a duplicate order if a new exchange was placed for her. She opted to place the exchange request regardless and every attempt was made to cancel the exchange request received with her return. Unfortunately, the exchange order request received via her return was processed within a few hours and we were unable to stop the order. Ms. [redacted] was not promised that the exchange request via her return would be stopped and has been advised to return the merchandise for her to receive a refund. Her return label which is located on the invoice has been activated free of charge so she can return the merchandise at no cost to her. Ms. [redacted] states she provided a gift card number and pin to be applied to her exchange order. She also states that refunds were issued that are not reflecting on her credit card. She is requesting a refund of the duplicate exchange, the refunds for the credits and a 50% off discount code for use on her next order. Our records indicate Ms. [redacted]’s second exchange was placed via chat. Chat records indicate that she did not mention or provide a gift card to redeem on her exchange order. Her email request to add the gift card was received on 4/27/17 after the order had shipped since the order included free next day express. Gift cards cannot be added to processed orders and we are unable to add a gift card to a shipped order. Ms. [redacted] is welcome to redeem the gift card on any future order since we are unable to make adjustments for gift cards due to the manner they are redeemed. Ms. [redacted] will need to provide the gift card number and pin prior to finalizing the order. We show the representative left a memo on 04/26/17 to have the swim dress adjusted to the promotional sale price of $34.99 since this offer had expired. We are unable to reactivate promotional prices after the promotion has ended but we can make an adjustment after the order is shipped. These types of adjustments are placed on a queue and are worked on in the order they are received. Ms. [redacted] contacted our call center before her adjustment was made. The adjustment was removed from the queue and a refund in the amount of $35.00 was issued. Since the order is on deferred billing, the refund will be posted prior to the charge. This means the full amount of the item will be charged 90 days from the day it shipped.Ms. [redacted]’s exchange orders are both on deferred billing for 90 days; therefore, these orders have not been charged to her account yet. We will process her return merchandise and remove them from deferred billing once the merchandise is received at our warehouse.Ms. [redacted]’s request for a 50% adjustment on her next order cannot be honored. She is welcome to redeem a valid and active coupon on her next order. She is subscribed to receive promotional offers and will likely receive an offer she can redeem on her order.We thank Ms. [redacted] for taking the time to inquire and trust we have provided the information necessary to resolve this matter.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073
Dear [redacted],Thank you for passing along Ms. [redacted]s communication. An attempt to reach her via phone was unsuccessful, and our phone number was provided on her voice mail. A follow-up email was sent and resolved this matter.We understand Ms. [redacted] placed an order on 11/16/17 with...
a promotion code offering 60% off her order. When the code did not reflect the discount during checkout, she contacted our contact center and was advised to place the order and an adjustment for the difference would be made after the order was processed. Ms. [redacted] received an adjustment in the amount of $371.31 and is requesting for the remaining $131.08 to be refunded. Our records indicate the order was placed on 11/16/17 with a total of $837.32. A $371.31 refund was issued on 11/22/17. We issued a refund of $131.08, for the difference, to her original method of payment which should post within the next two business days. We sincerely apologize for any inconvenience we have caused and thank her for her patience and understanding. We trust that this matter is now resolved. If you have further questions or concerns, please feel free to let us know.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Dear [redacted], Thank you for passing along Mrs. [redacted] Revdex.com
inquiry # [redacted] to us. FullBeauty Brands (d/b/a Jessica London) is committed
to providing a positive customer experience and we are confident we can resolve
this matter to the customer’s satisfaction.We understand that...
Mrs. [redacted] placed a catalog order for
three girdles advertised at $4.99 each. She was advised by our phone representative
that the price of $4.99 was a misprint on that specific catalog and that an
adjustment would have to be completed after the order was processed. Unfortunately, no adjustment was completed due
to a miscommunication issue. Please be advised that Mrs. [redacted] was contacted over the
phone earlier today and offered an apology and an explanation. Please be also
advised that the issue was resolved to Mrs. [redacted]’s satisfaction. Best regards, Marcela [redacted]FullBeauty Brands Executive Communications Dept1.800.781.9168
Dear [redacted],Thank you for passing along [redacted]’s communication. We understand Ms. [redacted] is considering the Jessa Slingback Flat by Comfortview as a sandal. The promotion offered a discount on Tops, Bottoms, Swim, and Comfortview Sandals. She is still claiming false advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview Sandals. Excludes Ellos, clearance and items shipped directly from third part brands. Limited time only.” As indicated in the offer, the discount applies to Comfortview Sandals. The item Ms. [redacted] wanted to purchase was a Comfortview Sling Back Flat which was not part of the promotion. Sandals are light shoes that you wear in warm weather, which have straps instead of a solid part over the top of your foot. (Collins English Dictionary) While sandals can have a sling back, the shoe that Ms. [redacted] purchased is a closed front shoe and not a sandal. The offer applied to sandals only; therefore the sling back shoes she selected did not qualify for the discount offered. Please see the attachment for a picture and description of the shoe.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I take umbrage to the company's response that my first request was made in 12/15 - that is ridiculous. Why would I spend my time filing a complaint if I had just requested this action 2 months ago? If it doesn't make sense than it's not true.I want to be removed from ALL mailing lists relating to the Full Beauty companies, including Woman Within, Jessica London and Brylane Home.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From: [redacted] Sent: Tuesday, April 25, 2017 10:44 AM To: info Subject: RE: You have a new message from the Revdex.com of Central Indiana complaint #[redacted]. I received a call from someone with their corporate office around 5 thirty last night. After I had already received an email about an hour earlier telling me it was too late to modify or cancel the order. The only option was that I would be charged and would have to attempt to return the unwanted items. The person with corporate confirmed they did release the fraud hold without my authorization. They apparently called my bank just to match my information and then released the hold. Their customer service department did not place a notification in my account as they should have when I called, which may have prevented all of this as they would have had to reach out to me to discuss the issue. She is investigating my inquiry and will attempt to cancel the order but it has already been invoiced. I was told she will call me back today. I am not pleased with them. I honestly don't understand why they are making this so complicated. I should have been able to modify my order immediately when I caught my error. They have made it impossible to fix a simple mistake. She did not provide the option to modify the order just possibly cancel if she can intervene before it ships. They do not value their customers business. Why did I have to file a complaint to receive a call. Her explanation was the customer service department does not have the authority she does. So why have a customer service department if they are not empowered to assist the customer. They force the customer to file a complaint if they need help. She also stated the warehouse is very large and busy as they service more than just swimsuits (they have many subsidiaries). I was treated as an inconvenience and they are too busy to deal with my issue which she said would be like them trying to find a needle in a haystack. Wow... My order is not important to them. All they care about is my money.
Regards,
[redacted]
Dear Diane Dove,Thank you for passing along Mr. [redacted]’s communication. We understand Mr. [redacted] has continued to receive communication and is requesting to be removed from all forms of communications from all the FullBeauty family of Brands. Mr. [redacted] has been removed from all forms of communication through Fullbeauty brands aside from the communication that was prepared prior to his request. If he is receiving communication through [redacted] Bank regarding his in house credit cards, this would be communication that is separate from our brands.FullBeauty Brands (d/b/a KingSize and fullbeauty.com) cannot assist Mr. [redacted] with his requests to cancel his KingSize and fullbeauty.com credit cards; [redacted] Bank is the issuer of the credit cards. FullBeauty Brands (d/b/a KingSize and fullbeauty.com) does not have the ability to accept payment or cancel his cards.We ask that Mr. [redacted] work directly with [redacted] Bank if he needs assistance with this matter.[redacted]'s Contact information is as follows: [redacted] Bank [redacted]We trust this resolves this matter. Please feel free to let us know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]
Revdex.com:
I have reviewed the curt response made by the business in reference to complaint ID [redacted], and find that although this resolution is unsatisfactory to me, however I don't really have a choice in accepting their response if I want to get any money back. In their response, for some odd reason they told me all about the discount code I used which had nothing to do with the issue since I stated the correct discounted price in my complaint and was not disputing anything at all about the cost or the amount paid or a discount, etc; they also still failed to answer my question about when/if I was told that my order would be fulfilled by a third party. I will wait for the other business (Swimsuits For All) that I never knew I was ordering from instead of the one I actually ordered from (Roaman's) to perform the action of refunding my money in a timely and customer service oriented manner after I send the swimsuit back and, if they do refund my money in a timely manner, will only consider this complaint to be fully resolved at that time.I acknowledge that this is a minor issue but I stand on principle that no matter how minor or seemingly insignificant, each customer's experience should matter.
Regards,
[redacted]