ClickBank

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaint. ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right...

to offer such products for sale on our website.  We also sell some shippable products. I was able to locate the charge that went through ClickBank for $39.97.  This order was to the website [redacted], which is one  of our vendors.I have refunded your order at this time and sent out email confirmation. Please see the following page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html  Please also let us know if there is any additional information we can provide to you! Cordially, [redacted]ClickBank.com Customer Support  www.clickbank.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was assured by the support that they could refund in 365 days and I have proof by the conversation with the support.
Plus I did not get any info about when the order could be refunded.Regards,[redacted]
COMMENTED: CUSTOMER : 2016-02-18 10:20PM
Comment:
Can't you help me in any way? I can't get in touch with the seller at all and there are
many other customers that have the same problem as me. Can you even help me get in touch
with the seller?
Action:
COMMENTED: CUSTOMER : 2016-02-18 09:01AM
Comment:
Hi! If I'm not wrong I did contact you several months ago and you did not reply on my
ticket at all. It was just open until it closed itself. If this is not your fault what is
then? The ticket was sent in July and it was open until August when it closed itself due to
inactivity. And this is not the first time I did submit a ticket ether. I don't know how
many times I have written to the seller without any responses at all. This is outrageous!
Action:
REOPENED: CBCSR (Seth H): 2016-02-18 08:40AM
Comment:
Hello,
Thank you for your inquiry. We received your refund request below. However, the order is
currently 387 days old and is no longer eligible for a refund.
Due to accounting and financial issues, ClickBank?s ability to refund purchases is limited
to 365 days. You may contact the vendor directly at [email protected] to
request a refund via alternate methods.
Best regards,
ClickBank Customer Service
https://www.clickbank.com/orderDetail.htm
Action:
CLOSED: CBSYSTEM (CBSYSTEM): 2015-08-05 01:52PM
Comment:
Tech support request closed due to inactivity
COMMENTED: CUSTOMER : 2016-02-18 10:20PM
Comment:
Can't you help me in any way? I can't get in touch with the seller at all and there are
many other customers that have the same problem as me. Can you even help me get in touch
with the seller?
Action:
COMMENTED: CUSTOMER : 2016-02-18 09:01AM
Comment:
Hi! If I'm not wrong I did contact you several months ago and you did not reply on my
ticket at all. It was just open until it closed itself. If this is not your fault what is
then? The ticket was sent in July and it was open until August when it closed itself due to
inactivity. And this is not the first time I did submit a ticket ether. I don't know how
many times I have written to the seller without any responses at all. This is outrageous!
Action:
REOPENED: CBCSR (Seth H): 2016-02-18 08:40AM
Comment:
Hello,
Thank you for your inquiry. We received your refund request below. However, the order is
currently 387 days old and is no longer eligible for a refund.
Due to accounting and financial issues, ClickBank?s ability to refund purchases is limited
to 365 days. You may contact the vendor directly at [email protected] to
request a refund via alternate methods.
Best regards,
ClickBank Customer Service
https://www.clickbank.com/orderDetail.htm
Action:
CLOSED: CBSYSTEM (CBSYSTEM): 2015-08-05 01:52PM
Comment:
Tech support request closed due to inactivity
COMMENTED: CUSTOMER : 2016-02-18 10:20PMComment:Can't you help me in any way? I can't get in touch with the seller at all and there are
many other customers that have the same problem as me. Can you even help me get in touch
with the seller?Action:COMMENTED: CUSTOMER : 2016-02-18 09:01AMComment:Hi! If I'm not wrong I did contact you several months ago and you did not reply on my
ticket at all. It was just open until it closed itself. If this is not your fault what is
then? The ticket was sent in July and it was open until August when it closed itself due to
inactivity. And this is not the first time I did submit a ticket ether. I don't know how
many times I have written to the seller without any responses at all. This is outrageous!Action:REOPENED: CBCSR (Seth H): 2016-02-18 08:40AMComment:Hello,
Thank you for your inquiry. We received your refund request below. However, the order is
currently 387 days old and is no longer eligible for a refund.
Due to accounting and financial issues, ClickBank?s ability to refund purchases is limited
to 365 days. You may contact the vendor directly at [email protected] to
request a refund via alternate methods.
Best regards,
ClickBank Customer Service
https://www.clickbank.com/orderDetail.htmAction:CLOSED: CBSYSTEM (CBSYSTEM): 2015-08-05 01:52PMComment:Tech support request closed due to inactivity
COMMENTED: CUSTOMER : 2016-02-18 10:20PMComment:Can't you help me in any way? I can't get in touch with the seller at all and there are
many other customers that have the same problem as me. Can you even help me get in touch
with the seller?Action:COMMENTED: CUSTOMER : 2016-02-18 09:01AMComment:Hi! If I'm not wrong I did contact you several months ago and you did not reply on my
ticket at all. It was just open until it closed itself. If this is not your fault what is
then? The ticket was sent in July and it was open until August when it closed itself due to
inactivity. And this is not the first time I did submit a ticket ether. I don't know how
many times I have written to the seller without any responses at all. This is outrageous!Action:REOPENED: CBCSR (Seth H): 2016-02-18 08:40AMComment:Hello,
Thank you for your inquiry. We received your refund request below. However, the order is
currently 387 days old and is no longer eligible for a refund.
Due to accounting and financial issues, ClickBank?s ability to refund purchases is limited
to 365 days. You may contact the vendor directly at [email protected] to
request a refund via alternate methods.
Best regards,
ClickBank Customer Service
https://www.clickbank.com/orderDetail.htmAction:CLOSED: CBSYSTEM (CBSYSTEM): 2015-08-05 01:52PMComment:Tech support request closed due to inactivity

Dear Revdex.com, Thank you forcontacting ClickBank and allowing us to resolve this complaint. ClickBank is aninternet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digitalproducts ("vendors"), such as ebooks and software, for the right...

tooffer such products for sale on our website. We also sell some shippable products. This is why we have that option,as some people do not recognize ClickBank, but the Vendor they bought theproduct from.  I was able tolocate the charge that went through ClickBank for $47 USD.  The order was to the website http://beirresistible.com/1/, which is one  of our vendors.  At this time I have the order refunded as of today,which had a 60 day refund guaruntee, so the customer’s complaint is nowresolved.    We have now sent thecustomer a copy of their refund confirmation to the email address provided atthe time of order. The refunds take 48 hours to process back to the PayPalaccount  used at the time of purchase.  Please see thefollowing page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html  Please also letus know if there is any additional information we can provide to you! Cordially, 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response received from Clickbank is not satisfactory. As demonstrated in the attached copy of 'myPaychecks.csv' the accounting does not clearly identify sales as opposed to balance carried over. It takes meticulous scrutiny to identify actual sales.This obfuscating accounting method fits very well in the accounting patterns used by Clickbank. Even a cursory check of 'ripoff' and 'scam' websites shows a plethora of consumer complaints and complaints from affiliates of a very similar nature.Finally, the 'only' sales is first entered on February 25, 2015. On April 22, 2015 a “manual flush” paid this open balance. Why does it take a manual account flush “as a one time courtesy when payment was due in late April under the stated payment rules?Timely payment according to contract rules is not a one time courtesy but a contractual obligation.We can do without condescending responses. Please close the account upon receipt of this response.[redacted]

Hello,
I have already provided you with my email address and have already contacted the Account Manager for this vendor on your behalf. You can contact me directly for assistance.

Dear Revdex.com,   Thank you for contacting ClickBank and allowing us to resolve this complaint.   ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the...

right to offer such products for sale on our website.  We also sell some shippable products.   I was able to locate the charges that went through ClickBank for $40.18 USD.  This order was to the website http://www.[redacted].com and http://www.[redacted].com, which is one  of our vendors.                                         ...⇄ Your orders for $1.00, $27 and $47 have all been refunded at this time. I have sent the confirmation emails for each order. The refunds will post back in 3-5 Business Days back to your Visa.   Please see the following page for more information on our refund policy:   http://www.clickbank.com/refund_policy_faq.html   Please also let us know if there is any additional information we can provide to you!   Cordially,   [redacted] ClickBank.com Customer Support   www.clickbank.com

Dear Revdex.com,
 
Thank you for contacting ClickBank and allowing us to resolve this complaint.
 
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for...

the right to offer such products for sale on our website.  We also sell some shippable products.
 
I was able to locate the charge that went through ClickBank for  1116.14 ZAR.  This order was to the website http://www.leanbellybreakthrough.com/cb.php , which is one  of our vendors.
                                        ...⇄
Your order was refunded on 1/12017 and sent out an email confirmation. The refund will post back to your Credit Card within 5 business days. Please see the following page for more information on our refund policy:
 
http://www.clickbank.com/refund_policy_faq.html
 
Please also let us know if there is any additional information we can provide to you!
 
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Hello,Thank you for your inquiry!I was able to find your duplicate purchase and issue a refund. A refund ticket for your order has been initiated, per your request. A confirmation email will be sent to the email address used at the time of the purchase. Any updates to the ticket will be sent to that...

email address, as well.Once the refund has gone through, it must then be processed by your bank or credit card company, which is beyond our control. Depending on your issuing bank, you should receive the credit in 3-5 business days (Monday through Friday, not including US holidays). If you have further questions, please contact us directly. ClickBank Customer Service Representatives are available by telephone from 7am to 6pm (Mountain Time), Monday through Friday. Our toll-free telephone number for U.S. and Canadian customers is 800-390-6035. All other customers may reach us at 208-472-9400. Please let me know if I may be of further assistance!

Complaint: [redacted]I am rejecting this response because:
The only thing that I received from the company when I placed my order was:
Name on purchase was: [redacted]
Reference #[redacted]
Visa Debit Walmart zip code: 34446
Date transaction appears: 12/17/2016
Amount: $47.00
[redacted]@gmail.com
did not use paypalSincerely,[redacted]

Revdex.com:the order was placed on 1/19 and it was delivered on 2/20 that is 31days later. I have been told so many different things and then advised I would be getting refunded and then was told once I got book I could return it for refund but I was requesting a refund 2 weeks after the money was taken out of my account and I couldnt return something I hadn't received yet. You advertise 60 day money back guarantee ( no small print, no questions) that is not true in fact just a FLAT LIE. thank you for responding and I will check with my back to confirm refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and if the refund is actually processed then this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello,I have tried locating your purchase with the information included, I have so far been unable to find the order in question.We want to make sure this issue is resolved please contact a ClickBank Customer Service Representatives by telephone from 7am to 6pm (Mountain Time), Monday through...

Friday. Our toll-free telephone number for U.S. and Canadian customers is 800-390-6035. Cordially, LyzClickBank.com Customer [email protected]

Dear Revdex.com, Thank you forcontacting ClickBank and allowing us to resolve this complaint. ClickBank is aninternet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digitalproducts ("vendors"), such as ebooks and software, for the right...

tooffer such products for sale on our website. We also sell some shippable products.  I was able tolocate the charge that went through ClickBank for a total of $16 USD.  The order was to the website http://ec2-50-17-201-205.compute-1.amazonaws.com, which is one  of our vendors.  At this time I have refunded the order, whichhad a 60 day refund guaruntee, so the customer’s complaint is nowresolved.    We have now sent thecustomer a copy of their refund confirmations to the email address provided atthe time of order. The refunds take three to five business days to process backto the card used at the time of purchase.   Please see thefollowing page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html  Please also letus know if there is any additional information we can provide to you! Cordially, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
My sincerest apologies.I was not notified of the refund. Thank you kindly for your time. Again, please accept my apology.

Hello,Thank you for your inquiry. A refund ticket for your order has been initiated, per your request. A confirmation email will be sent to the email address used at the time of the purchase. Any updates to the ticket will be sent to that email address, as well.Once the refund has gone through, it...

must then be processed by your bank or credit card company, which is beyond our control. Depending on your issuing bank, you should receive the credit in 3-5 business days (Monday through Friday, not including US holidays). Besides issuing the refund I have reached out to the vendor to have them double check their download links for the product.  I have also, had them review their support links to make sure that they are receiving and responding to customers inquires in a timely manner. We apologize for any inconvenience you may have experienced with this vendor.  Please let me know if I can be of further assistance.  Best Regards,Lyz

Hello,
Thank you for bringing this to our attention! Can you please provide me with the website you saw so I can have the account terminated? Once we have this information we will disable the hop and payment links and contact the client. 
 
Thank you,
Lyz
ClickBank.com

Dear Revdex.com,
 
Thank you for contacting ClickBank and allowing us to resolve this complaint.
 
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for...

the right to offer such products for sale on our website.  We also sell some shippable products. 
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Using the information you provided earlier, I have so far been unable to find the order in question. For the most efficient service, please provide as much of the following information as possible by answering as many questions below that apply. 
 
General Questions:
 
-          Have you confirmed that the charge in question was processed by ClickBank or CLKBANK*COM?
-          Did you receive a ClickBank purchase confirmation email?
-          Do you have a ClickBank order number? (it is 8 alpha/numeric digits long)
-          Please provide the first and last name you entered on the order form.
-          What is the zip code for the credit or debit account charged?
-          Please verify the date the transaction appears on your records.
-          What is the amount of the charge?
-          Please provide the email address you entered on the order form. (If you have more than one email address, please provide any that may have been used.)
 
Did you use a Credit or Debit card?
 
-          Please provide your ClickBank receipt number, located on your credit or debit card statement after CLKBANK*COM.
 
Did you use PayPal?
 
-          Please include the PayPal Invoice ID number. This is located on the PayPal transaction detail page in your PayPal account.
 
As soon as you provide as much of this information as possible, I will gladly attempt to locate your order!
 
[redacted] For the most efficient service, we are changing your ticket status to “solved." If your issue is not resolved, please don’t hesitate to reopen this ticket. We are more than happy to assist you! [redacted]
 
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Dear Revdex.com,Thank you for contacting ClickBank and allowing us to resolve this complaint.ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer...

such products for sale on our website.  We also sell some shippable products.  ClickBank offers in most cases a 60 day money back guarantee, no questions. The reason for purchases being declined was because of your history of Chargebacks, a chargeback is not a refund. A chargeback means you contacted your credit institution stating the charges were fraudulent. You would simply need to contact us or the Vendor to request a refund. With this being said we will give you another chance to purchase, if another chargeback occurs your orders will be blocked permanently going forward. If you do make a purchase that you are not satisfied with please contact our Customer Service team to request a refund.  ClickBank Customer Service Representatives are available by telephone and chat 24/7. Our toll-free telephone number for U.S. residents is 1 800 390 6035. Non U.S. residents may reach us at 1 208 345 4245.You can also chat with one of our agents on our Customer Service Portal:www.clkbank.comOr send them an e-mail with more details to:[email protected] Best Regards, Danae

Dear Revdex.com, Thank you for contactingClickBank and allowing us to resolve this complaint. ClickBank is an internetretailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digitalproducts ("vendors"), such as ebooks and software, for the right...

tooffer such products for sale on our website. We also sell some shippable products.  I was able to locate thecharge that went through ClickBank for a total of $29.95 USD.  The order was to the website http://www.verispy.com/- which is one  of our vendors.  At this time I have refunded the order, whichhad a 60 day refund guaruntee, so the customer’s complaint is nowresolved.    We have now sent thecustomer a copy of their refund confirmations to the email address provided at thetime of order. The refunds take three to five business days to process back tothe card used at the time of purchase.   Please see the followingpage for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html  Please also let us know ifthere is any additional information we can provide to you! Cordially, 
[redacted]
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; color: #1e497d} span.s1 {font-kerning: none} Dear Revdex.com,   Thank you for allowing us to resolve the complaint. The customer's purchase attempt has been declined by our risk management system. This is an external system, so we cannot...

provide any information regarding the decline.    Unfortunately, ClickBank cannot override any decline or process transactions manually. We realize this can be frustrating, but accepting credit cards and payments over the Internet is a dangerous business for both us and our clients. It is better that we err on the side of caution, rather than risk facilitating fraudulent transactions. Other services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly to everyone involved. We do our best to protect our clients from this.   Thank you for your understanding. We apologize for any inconvenience. Please let me know if I may be of any further assistance.   Thank you, ClickBank Security Team