ClickBank

Dear Revdex.com,   Thank you for contacting ClickBank and allowing us to resolve this complaint.   ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the...

right to offer such products for sale on our website.  We also sell some shippable products.   I was able to locate the charge for $6.95 purchased on 6/29/2017.  This order was to the website http://www.vincheckpro.com/aff-go?utm_source=cb, which is one of our vendors.   The customer submitted a refund ticket on 6/30/2017 requesting a refund.  At this time the refund has already processed so the customer’s complaint is now resolved.  We sent the customer a copy of their refund confirmation to the email address provided at the time of order.   Please see the following page for more information on our refund policy:   http://www.clickbank.com/refund_policy_faq.html   Please also let us know if there is any additional information we can provide to you!   Cordially,   Lyz ClickBank.com Customer Support [email protected] www.clickbank.com

Dear Revdex.com,Thank you for contacting
ClickBank and allowing us to resolve this complaint.ClickBank is an internet
retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital
products ("vendors"), such as ebooks and software, for the right to
offer...

such products for sale on our website. 
We also sell some shippable products. ClickBank sells both
standard and recurring subscription products. It sounds like you may have been attempting
to purchase a subsciption product. Without a website URL I am unable to tell
what product you were attempting to purchase, due to this particular vendor
selling both types. ClickBank has this information on the order form to make
sure the customer is aware of the purchase agreement for a subscription
product. I apologize for the order form not taking your card but this is most
likely due to a decision made by your finanicial institution. I would suggest
contacting them to see why they denied the purchase. We cannot take the wording
off the orderform because it is in compliance with the Payment Processor we
use. You have the choice of whether or not you would like to make the purchase. Please see the following
page for more information on our refund policy:http://www.clickbank.com/refund_policy_faq.html Please also let us know if
there is any additional information we can provide to you!Cordially,[redacted]
[redacted]

Dear Revdex.com,
 
Thank you for contacting ClickBank and allowing us to resolve this complaint.
 
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for...

the right to offer such products for sale on our website.  We also sell some shippable products. Our Affiliates promote these products on their own.
 
ClickBank does not email anyone or promote these products in any way so we do not have a list to remove you from. We are very strict about our affiliates spamming people. Please send the spam you are receiving to [email protected] so we can trace the spam back to the affilaite and shut their account down.
 
Please also let us know if there is any additional information we can provide to you!
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Dear Revdex.com,
 
Thank you for contacting ClickBank and allowing us to resolve this complaint.
 
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for...

the right to offer such products for sale on our website.  We also sell some shippable products. 
I was unable to locate an order for Fatloss Factor for you, using the information you provided. 
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For the most efficient service, please provide as much of the following information as possible by answering as many questions below that apply. 
 
General Questions:
 
-          Have you confirmed that the charge in question was processed by ClickBank or CLKBANK*COM?
-          Did you receive a ClickBank purchase confirmation email?
-          Do you have a ClickBank order number? (it is 8 alpha/numeric digits long)
-          Please provide the first and last name you entered on the order form.
-          What is the zip code for the credit or debit account charged?
-          Please verify the date the transaction appears on your records.
-          What is the amount of the charge?
-          Please provide the email address you entered on the order form. (If you have more than one email address, please provide any that may have been used.)
 
Did you use a Credit or Debit card?
 
-          Please provide your ClickBank receipt number, located on your credit or debit card statement after CLKBANK*COM.
 
Did you use PayPal?
 
-          Please include the PayPal Invoice ID number. This is located on the PayPal transaction detail page in your PayPal account.
 
As soon as you provide as much of this information as possible, I will gladly attempt to locate your order!
 
 
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Dear Revdex.com,Thank you for contacting ClickBank and allowing us to resolve this complaint.ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the...

right to offer such products for sale on our website.  We also sell some shippable products. I cannot locate any purchases for this customer besides the order from over a year ago. I do not show any recent purchases or charges from our company to the customer. If the customer would send me a copy of the charge, I would be happy to assist her further. Best Regards,[redacted]
[redacted] 
 
 
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[redacted]
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Hello, Thank you for your inquiry!We recommend contacting your credit card company or bank first to determine if there is an issue with the provider that can be resolved. If your credit card company denies declining any charge, then your card was declined by our risk management system. This is...

a separate authorization system, so we cannot provide any information regarding the decline. You may try using a different credit card or allowing 24-48 hours to lapse before making another attempt. Unfortunately, ClickBank cannot override any decline or process transactions manually. We realize this can be frustrating, but accepting credit cards over the Internet is a dangerous business for both us and our clients. It is better that we err on the side of caution, rather than risk facilitating fraudulent transactions. Other services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly to everyone involved. We do our best to protect our clients from this.  Please let me know if I may be of any further assistance.Cordially, [redacted]ClickBank.comCustomer Support[redacted]
www.clickbank.com

Revdex.com:Got information from my Visa card that the total amount HAS been credited to my account.  THANKS to all involved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com, Thank you forcontacting ClickBank and allowing us to resolve this complaint. ClickBank is aninternet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digitalproducts ("vendors"), such as ebooks and software, for the right...

tooffer such products for sale on our website. We also sell some shippable products.  I was able tolocate the charge that went through ClickBank for a total of $97.00 USD.  The order was to the website http://www.mi40x.com/cbmulti/cmj.php- which isone  of our vendors.  At this time I have refunded the order, whichhad a 60 day refund guaruntee, so the customer’s complaint is nowresolved.    We have now sent thecustomer a copy of their refund confirmations to the email address provided at thetime of order. The refunds take three to five business days to process back tothe card used at the time of purchase.   Please see thefollowing page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html  Please also letus know if there is any additional information we can provide to you! Cordially, 
[redacted]
[redacted]

We have refunded the product in the amount of $50.17 to the consumer's paypal account.

Hello,I showed you were charged £42.25 ( £38.41 + £3.84 tax ) and that was the amount refunded to you. Refund details were sent in a separate email on 9/9/2017.  Best Regards, Lyz

Hello,I show a charge on 9/25/2015 to http://www.forexprecog.com for $1059.31. This was not relatedto the subscription you had for $690.62,which was to http://www.forexincomeboss.com. Did you want me torefund the $1059.31? There was no double charge that I am seeing;also I did not receive an attachment with the response I was provided with. Wehave refunded the only two charges of $690.62 that ClickBank has listed foryou. Does this double charge have Clkbank next to it on your statement?Looking forward to helping you. Cordially, 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Dear Revdex.com,
 
Thank you for contacting ClickBank and allowing us to resolve this complaint.
 
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for...

the right to offer such products for sale on our website.  We also sell some shippable products. 
 
Unfortunately, I cannot simply press a button to accept a payment. Everything is verified through our Fraud Management System as well as through the financial institution of the customer. If your payment was not accepted through the Fraud Management System, unfortunately I cannot reverse that. However, you can write an email to [email protected] to our Risk and Fraud Team. 
 
Please also let us know if there is any additional information we can provide to you!
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Dear Revdex.com,Thank you for
contacting ClickBank and allowing us to resolve this complaint.ClickBank is an
internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital
products ("vendors"), such as ebooks and software, for the right to
offer...

such products for sale on our website. 
We also sell some shippable products. Please forward all of the Spam emails you received from ClickBank Clients to [email protected] so that we can trace them back to the account that it came from and contact the client. The links that were provided in your complaints are not working. Please also let
us know if there is any additional information we can provide to you!Cordially,[redacted]ClickBank.com
Customer Support[redacted] www.clickbank.com

Hello [redacted],
 
Thank you for inquiry. I can reassure you that both of your accounts are working correctly. If you are confused or have concerns on how HopLink’s work, please reach out to us directly and we can clarify that for you.  
 
The concern that I have about your inquiry,...

is that you mentioned several times that the sales incurred are purchases that you have made yourself.
 
You stated the follow: “I have two account [redacted] and except for products I buy myself no sales commission ever shows on my account in 2 1/2 years.”
 
Here is where the problem lays. I have looked up all the sales within the two accounts for the last year and they have all been purchases that you have made for yourself.
 
While it is possible to use your own affiliate HopLink to purchase products from ClickBank, this is a practice that we discourage as it can lead to payment issues for your account.
 
Please be aware of the Customer Distribution Requirement,which states your account must reflect 5 sales, and the sales must have been made with at least two of these payment methods:
 
American Express
Carte Bleue
Diners Club
Discover
ELV (European Direct Debit)
JCB
Maestro
MasterCard
PayPal
Visa
 
This requirement is in place to help prevent affiliates from abusing the ClickBank Affiliate Program by using their accounts for the sole purpose of collecting rebates and/or discounts on their own ClickBank purchases.
 
Moving forward please stop purchasing through your own HopLink, or you will continue to have the issue of not beign able to meet the CDR requirement. If you continue to purchase through your own HopLink, to get discount prices from the vendor. your account maybe subject to closure and your earnings may be forfeited.
 
The reason that you haven’t been paid out on the account “[redacted]” is because you have set your Payment Threshold to $1,000,000.  You need to lower your payment threshold below your current balance will be paid out.
 
The reason you have not received a payment on the account “[redacted]” is because you have not met the CDR requirement as mentioned before.  Right now you only have one sale on the account.
 
If you have any other concerns about tracking or receiving commission for promoting a vendor’s product, please reach out to us at [email protected].  You can also contact us via phone.  ClickBank Client Services Team is available by telephone from 8:00 a.m. to 5:00 p.m. (Mountain Time), Monday through Thursday, and  8:00 a.m. to 4:00 p.m. (Mountain Time) on Friday. Our toll-free telephone number for U.S. residents is 877-367-4686. Non U.S. residents may reach us at 208-472-9411.
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,Thank you for your inquiry, I can understand your concern. Using the information you provided earlier, I have so far been unable to find the order in question. Please contact our Customer Service Team. ClickBank Customer Service Representatives are available by telephone and chat...

24/7. Our toll-free telephone number for U.S. residents is 1 800 390 6035. Non U.S. residents may reach us at 1 208 345 4245. Best Regards

Dear Revdex.com,
 
Thank you for contacting ClickBank and allowing us to resolve this complaint.
 
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for...

the right to offer such products for sale on our website.  We also sell some shippable products.
 
I was able to locate the charges that went through ClickBank, one for $9.95 and three charges of $19.95.  This order was to the website [redacted] which is one  of our vendors.
                                        ...⇄
I have refunded all your orders at this time and sent out email confirmation. These refunds will post back to your Mastercard within 3-5 business days. They might not all post at the same time, but they will post all within that period. Please see the following page for more information on our refund policy:
 
http://www.clickbank.com/refund_policy_faq.html
 
Please also let us know if there is any additional information we can provide to you!
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Complaint: [redacted]
I am rejecting this response because:I have requested refund, and shown proof of purchase. Please see attached.  They continue to just play games.
Sincerely,
[redacted]

Dear Revdex.com,
 
Thank you for contacting ClickBank and allowing us to resolve this complaint.
 
ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for...

the right to offer such products for sale on our website.  We also sell some shippable products.
 
I was able to locate the charges that went through ClickBank for $37 USD.  This order was to the website http://www.completepilot.com, which is one  of our vendors.
                                        ...⇄
This product had a 60 day refund policy. Your refund ticket was processing when I looked the order up. I have expedited your refund and sent email confirmations. Your refund will process back to PayPal within 48 hours.
 
Please see the following page for more information on our refund policy:
 
http://www.clickbank.com/refund_policy_faq.html
 
Please also let us know if there is any additional information we can provide to you!
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com