CMC Family Practice PC

I have a voicemail from their staff at ext on Friday 1/@9:am stating the propert was still available and under lock box as that I could view itIf their was other applicants ahead of me then why would they call? Not once have they personally apologized to me! This is an attempt at covering up their incapability of providing decent customer service! On a side note: rental websites are hosting up to rental homes in the valley!

I have left a message with [redacted] to call me to see if this is still an issueAs a property manager our hands are tied at the owners decisionsFor the good or bad we are either the hero or the martyrI will speak to the owner and ask if they will repair the wall and do all that I can encourage them to do so but at the end of the day if they don't it should not reflect a bad rating on us if they don't as we have done all in our power to have them do soI will go to work and see what we can do to make them repair thx!

We manage the property we are not the ownerThe owner has all power of what he wants to repair on his home and what he does not want to repairWe currently are doing all in our power that we can to seek approval to replace the wallPlease note the wall was repaired but the neighbor wants a new wall in which we are seeking approval from the owner at this timeThx!

There are very few rental homes available throughout the valley at this time, causing multiple applicants for one home. Barrett Eastman Property Management will process the applicants on a 1st come, 1st serve basis. This applicant applied on Sunday morning 1/24/NOTE:Our
office is closed on weekends and holidaysIf the applicant had read the application process and followed the instructions on the website she would have seen the view only application (form attached) and understood the possibility of multiple applicants - - Specifically, on the home she was interested in there were applications ahead of her. It was not necessary for her to fill out the complete application just to view. Another applicant was approved from the prior applications. We are truly sorry that Ms *** felt we did not provide her with the service she desired. We strive to provide quality service to everyone and are proud of our customer service. Moving is a very stressful time and we apologize for contributing to her stress and hope she found another rental for her family

From: Ishaam A[redacted]  Sent: Wednesday, August 23, 2017 11:47 AM To: '[redacted].com' <[redacted].com> Subject: [redacted] Revdex.com #[redacted]   Good morning **. [redacted],   Your refund of $39.99 will be sent to you. Please allow 7 business days for...

the refund check to arrive. Please feel free to contact me if you have any further questions.   Thank You,   Ishaam A[redacted] Project Associate Office: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My only concern at this point is that it's addressed to a [redacted] and that isn't me.
Regards,
[redacted]

I have a voicemail from their staff at ext 309 on Friday 1/29 @9:24 am stating the propert was still available and under lock box as that I could view it. If their was 10 other applicants ahead of me then why would they call? Not once have they personally apologized to me! This is an attempt at covering up their incapability of providing decent customer service! On a side note: rental websites are hosting up to 1300 rental homes in the valley!

The following email was sent to the customer. From: Lucy N[redacted] Sent: Tuesday, January 3, 2017 11:53 AM To: '[redacted]' <[redacted]> Subject: [redacted] Revdex.com RESPONSE - OMEGA Q PLUS ORDER Good morning Ms. [redacted], Thank you so much for your recent feedback about your...

experience with Healthy Directions shipping. We are sorry to read that we did not provide the level of service you deserve.  I have reviewed your account and noted that there was a data entry error. Please accept our sincere apologies for any inconvenience experienced. I have processed a new order with expedited shipping. Please allow 3-4 business days for delivery. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to you. As an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next order. Your complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (24 hours a day, 7 days a week). Thank you for your time and business.  Best of Health to you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We manage the property we are not the owner. The owner has all power of what he wants to repair on his home and what he does not want to repair. We currently are doing all in our power that we can to seek approval to replace the wall. Please note the wall was repaired but the neighbor wants a new wall in which we are seeking approval from the owner at this time. Thx!

Good afternoon Ms. [redacted],Thank you for your email. We appreciate your time and business and would like to sincerely apologize for any inconvenience caused. We have reviewed your account and noted that it was updated with the new credit card which is currently in 'Approved' status. Your...

satisfaction is important to us so please do not hesitate to contact us with any additional questions and/or concerns.Best of Health to you, Latoi S[redacted]

The following message was sent to the customer. From: Sent: Friday, November 18, 2016 11:47 AM To: '[redacted]' <[redacted]> Subject: Revdex.com REFUND REQUEST   Good afternoon [redacted],   Please accept our sincere apologies for any delays or inconvenience you may...

have experienced. We have been in the process of a complete system upgrade and experiencing some hiccups as a result.  The new system is designed to greatly enhance your experience so please bear with us during this phase.   Unfortunately we are unable to locate your account using the information provided. Your order number cannot be found in our system. Please feel free to send a scanned copy of your invoice or the document where you obtained the order number. Please also confirm whether your order was placed on the website below. Note that we have regular pricing and automatic delivery pricing. You also have the option to uncheck any unwanted options prior to check out.   http://www.healthydirections.com/   We offer a 90 day money back guarantee on all our products to ensure that our customers are completely satisfied. If you are still interested in the product we will gladly ship you an order to try. We look forward to receiving additional information on your order and your response to our free offer.   Best of Health to you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me they still have not sent the checks and it has been awhile - now they say 7-14 days.Is there anyway to keep this open until I receive the checks.  
Regards,
[redacted]

Dear [redacted],It was a pleasure speaking with you today. My apologies again for the inconvenience. We will ship a free bottle of Daily Advantage via 2 day [redacted] to your current address. Please look out for the confirmation shipment email with tracking information. We have also updated your Auto...

Delivery Program which was still in 'Active' status but required a new credit card. We appreciate your business and look forward to hearing from you soon.Regards,Latoi S[redacted]Healthy Directions[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The following message was sent to the customer Good afternoon [redacted],We tried to reach you this afternoon via telephone and email. We apologize for any inconvenience experienced during our system update phase. We have cancelled your Auto Delivery Service as requested. Please note that we offer a 90 day money back guarantee on all our products. Please return any unwanted items for a refund. A return label was included in the packages sent to you. If you do not have the label you may ship the items back to our warehouse at the address below. Attention: Returns[redacted] South Haven, MS [redacted]A refund will be issued upon receipt.Best of Health to you,Latoi S[redacted].

I sent the following response to the...

customer.
From: 
Sent: Friday, March 11, 2016 4:20 PM
To: '[redacted].com' <[redacted].com>
Subject: Order Follow Up
Good afternoon [redacted],
I am sorry I missed you. I have left you a voicemail
regarding your pending order with us. We have rectified the issue and released
the order. Please allow 2 days for delivery.
We appreciate your time and business. Please feel free to
contact us with any additional questions and/or concerns.
Regards,

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for getting an update from Dr S[redacted]'s rep.  I will need to go to our [redacted] account to confirm.  Right now it looks like Dr S[redacted]'s company did every thing right and in a timely manner.Sorry to bother you with this complaint..  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Thank you for responding to my letter and request . I have received the check in which you spoke of.  Thanks again for your promptness.      Sincerely , [redacted]