CMC Family Practice PC

The following message was sent to the customer From: Sent: Monday, May 1, 2017 3:26 PM To: '[redacted].com' <[redacted].com> Subject: Revdex.com-REFUND   Good afternoon [redacted],   Thank you for taking the time to submit your feedback. Please accept our sincere...

apologies for any delays and/or inconvenience experienced while doing business with us. It appears that the delays were a result of technical issues experienced during our system upgrade phase. I have reviewed your account and noted that 2 refunds were issued on 04/24/2017 as seen below. Please note that the refunds were issued as checks. Please allow 3-7 business days for delivery.  Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions or concerns. Thanks again for your time and business and we look forward to hearing from you soon.   Best of Health to you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Ishaam A[redacted] Sent: Tuesday, October 17, 2017 3:06 PM To: '[redacted].net' <[redacted].net> Subject: [redacted] Revdex.com#[redacted]   Good afternoon [redacted], We are sincerely regret that we did not provide the level of service you deserve. You should be...

receiving your refund of $64.49 in 7-14 business days. Your complete satisfaction is incredibly important to us so please don't hesitate to contact us with any additional questions and/or concerns. We appreciate your time and business and we look forward to hearing from you soon. Thank You, Ishaam A[redacted] Project Associate Office: ###-###-####

I did receive a credit on 5/17/17 for one charge and shipment dated 5/10/17; however, the very next day after the credit appeared on my credit card account, they charged me again for another shipment I did not order or want! I am corresponding with a representative of the company and will do so until this gets taken care of. At least with your help, I have someone to work with there. Refunds are not what I'm asking for, I'm asking them to STOP charging me and sending product 2x per month which I have not ordered or approved. At this time, they can't seem to get that stopped, but said they are working on it. I do not want to close this complaint until this is resolved as this will go on forever until they figure it out. Thank you!

The following message has been sent to the customer.From: Sent: Monday, October 17, 2016 12:21 PM To: '[redacted]' <[redacted]> Subject: Refund Request Good afternoon Ms. [redacted], Thank you for your inquiry. We have reviewed your account and noted that the Auto Delivery...

Service was started while placing the order online. Our website offers single bottle, multiple bottles and Automatic Delivery pricing options. It appears that you selected the automatic delivery service pricing which led to the second order. We offer a 90 day money back guarantee so a full refund will be issued on all returned items. We have processed your refund. Please allow 7-10 business days to receive your check. We apologize for any delays or inconvenience experienced. We are currently in the process of a system upgrade. The new system is designed to enhance  your customer service experience so please bear with us during this time. Please note that we are open 24 hours a day, 7 days a week so do not hesitate to contact us at ###-###-#### with any additional questions and/or concerns. Regards, Latoi S[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] H [redacted] Owner <[redacted]>Date: Fri, Nov 18, 2016 at 7:02 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>I have still not received the check which was promised me. Please review and advise updated status. Thank you. KH [redacted]
Regards,
[redacted]

Date: Thu, Dec 8, 2016 at 11:28 AMSubject: Re: My E-mail AddressTo: [redacted] <[redacted]>This has finally been resolved.Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The following message was sent to the customer.  From: Sent: Wednesday, December 28, 2016 10:16 AM To: '[redacted]' <[redacted]> Subject: Revdex.com SHARF REFUND  Good morning Ms. Sharf, I have reviewed your account and noted that refund checks in the amount of...

$12.00 and $120.04 were processed and mailed. Please allow 7-10 business days for delivery. We also issued a credit card refund in the amount of $119.94 on 11/18/2016. Please see the refund below.  We apologize for any delays and inconvenience experienced during this time. We are in the process of a system upgrade and unfortunately were facing some unexpected delays and hiccups during this phase. The new system is designed to greatly enhance your customer service experience so please bear with us. Your complete satisfaction is very important to us so please feel free to respond with any additional questions and/or concerns. Thank you for your time and business and we look forward to hearing from you soon. Best of Health to you,

We have spoken with Mr. [redacted] and confirmed the refund was issued to his [redacted] card on 5/1/2015.
We responded to Mr. [redacted]'s email on 4/9/15 at 4:09pm to let him know the refund had been issued per his request.
We will be sending a confirmation letter to the customer.

From: Ishaam A[redacted] Sent: Monday, August 28, 2017 11:03 AM To: '[redacted].com' <[redacted].com> Subject: [redacted] Revdex.com#[redacted]   Good morning [redacted],   A refund check in the amount of $84.97 will be mailed to you in 7-14 business...

days.     Thank You,   Ishaam A[redacted] Project Associate Office: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Date: Tue, Sep 12, 2017 at 4:03 PMSubject: Fwd: [redacted] Revdex.com#[redacted]To: [email protected] [redacted], I was surprised to receive finally a call from the Healthy Direction company with a repeated apology for mistreating this issue. I was very pleased and of course accepted their sincere apology. Then yesterday I received the following message in addition: Good morning [redacted], Thank you for your business. We regret the delayed response which you have received. The refund has been issued back to your card on file. Please feel free to contact us if you have any additional questions or concerns. Thank You, Ishaam A[redacted]Project AssociateOffice: [redacted]——————————So far the money doesn’t show on my [redacted] but I am not concerned any more, it will take time. Thank you so much for your help. It’s not the money in the first place, it’s the attitude which was not correct. Thank you for your help! I can see, Better Business is really important! Keep on the good work and have a nice day![redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Several days after the Revdex.com contacted the business, my refund check was in the mail.  I have received and deposited it.  Thank you for your help!
Regards,
[redacted]

Good afternoon [redacted],We tried to reach you this afternoon via telephone and email. We apologize for any inconvenience experienced during our system update phase. We have cancelled your Auto Delivery Service as requested. Please note that we offer a 90 day money back guarantee on all our...

products. Please return any unwanted items for a refund. A return label was included in the packages sent to you. If you do not have the label you may ship the items back to our warehouse at the address below. Attention: Returns [redacted] South Haven, MS [redacted]A refund will be issued upon receipt.Best of Health to you,Latoi S[redacted]

Tell us why here...Good afternoon Ms. [redacted],Please accept our sincere apologies for any inconvenience caused. We have reviewed your account and rectified the error. You are now officially unsubscribed from all catalogs. Anything that you receive at this point would be pre-printed material that is...

currently at the Post Office awaiting delivery. Please allow up 3-4 weeks for those deliveries to cease. We appreciate your patience, time and business and we hope to hear from you in the near future.RegardsLatoi S[redacted]

Good afternoon [redacted],Thank you very much for your time and business. We sincerely apologize for any inconvenience experienced during our system update phase. We have cancelled your Auto Delivery Service as requested. Please note that we offer a 90 day money back guarantee on all our products....

Please use the return label inside your package to ship the order back to us and a refund will be issued upon receipt.Your complete satisfaction is important to us so please do not hesitate to contact us with any additional questions and/or concerns. We look forward to hearing from you soon.Best of Health to you,Latoi S[redacted]

The following message was sent to the customer. From:   Sent: Thursday, January 26, 2017 10:20 AM To: '[redacted].com' <[redacted].com> Subject: REFUND EXPERIENCE Good morning [redacted], Thank you very much for taking the time to submit your valuable...

feedback. Please accept our sincere apologies for any inconvenience experienced. We have been going through a complete system upgrade phase & unfortunately we have also experienced some unexpected system delays and hiccups which has led to your experience. Please note that the new system is designed to greatly enhance your experience so please bear with us during this phase. I have reviewed your account and noted that a refund was processed but not released. I will therefore have to issue the refund in check form. Please allow 7-10 days for delivery. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions and/or concerns on this issue. Thank you for your time, patience and business and we hope to hear from you soon. Regards,

Good morning Ms. [redacted], Thank you so much for your recent feedback about your experience with Healthy Directions. It was a pleasure speaking with you today. We are sincerely sorry to hear that we did not provide the level of service you deserve. We have sent you a free order. Please let us...

know if the product works well for you. We have also issued a full refund. Please allow 7-14 business days for it to be delivered. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to you. As an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next order. Your complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (24 hours a day, 7 days a week).  Regards, Latoi S[redacted]

Good afternoon [redacted], Thank you for taking the time to submit your valuable feedback. Please accept our sincere apologies for any delays and inconvenience experienced while doing business with us. We are working hard to ensure that our customers experience is enhanced so please bear with...

us. You have been unsubscribed from our mailing lists and you have also been added to our suppression list. Please allow up to 6 weeks for the delivery of all pre-printed material that is currently at the post office. Please do not hesitate to contact us with any additional questions/concerns. Thank you for your time and business. Best of Health to you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]