CMC Family Practice PC

The following message was sent to the customer.From: Lucy N[redacted] Sent: Friday, December 16, 2016 11:15 AM To: '[redacted]' <[redacted]> Subject: Revdex.com REFUND REQUEST Good morning Mr. [redacted], Thank you very much for your valuable...

feedback. We have reviewed your account and processed a refund. Please accept our sincere apologies for any inconvenience and delays experienced during our system upgrade phase. The new system is designed to greatly enhance your experience so please bear with us during this time. Please allow 7-10 days for delivery. Your complete satisfactions is very important to us so please do not hesitate to contact with any additional questions and/or concerns. I am available Monday-Friday 9:00AM -5:30PM EST. Thank you for your time and business. We look forward to hearing from you soon. Happy Holidays and best of health to you. Regards, Latoi S[redacted]

The following message was sent to the customer.From: Sent: Wednesday, April 26, 2017 9:35 AM To: '[redacted].com' <[redacted].com> Subject: Refund Good morning [redacted], Please accept our sincere apologies for any delays and/or inconvenience experienced while doing business...

with us. I have reviewed your account and noted that a check refund was issued yesterday on 04/25/2017. Please allow 5-7 business days for delivery. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any questions and/or concerns on this issue. Thank you for your time and business and we look forward to hearing from you soon. Regards,

the following message has been sent to the customer. From: [redacted] Sent: Monday, June 19, 2017 3:23 PM To: '[redacted].com' <[redacted].com> Subject: Revdex.com REFUND Good afternoon [redacted], Thank you for your valuable feedback We are sorry to read about your experience while...

doing business with us.  I have carefully reviewed your account and noted that your experience stemmed from technical difficulties during our system upgrade phase. The technical issues have been fixed and the new system is designed to enhance your experience moving forward. I also noted that a refund was processed on 06/09/2017. Please allow 7-10 days for the check delivery. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions or concerns. Thank you for your time and business and we hope to hear from you soon. Best of Health,

Good morning [redacted],Thank you very much for your patience. We apologize for the inconvenience and delay experienced during a time when we are in the process of upgrading our systems. The system is designed to enhance your customer service experience so please bare with us during this phase. We have...

re-issued the refund check. Please allow 5-10 business days for it to process and post.Your complete satisfaction is very important to us so please do not hesitate to contact me with any additional questions and/or concerns.Best of Health to you,Latoi S[redacted]###-###-####

The following message was sent to the customer.Good afternoon [redacted], Thank you for your update. We issue checks every Wednesday so I’ll plan on processing yours unless your inform me otherwise by Monday.Have a nice weekend and please do not hesitate to contact me with any additional questions and/or concerns.

Good morning [redacted],Thank you for your inquiry. Please note that tracking information is only provided on expedited shipping options which we were unable to offer due to the P.O. Box on file. Please see attachment for your refund confirmation.Please also feel free to contact us with any additional questions and/or concerns. Thank you for your time and patience.Regards,The Customer Service Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]
[redacted] Good afternoon [redacted], Thank you for taking the time to submit your valuable feedback....

Please accept our sincere apologies for any delays and inconvenience experienced while doing business with us. After carefully reviewing your account I have noted that your experience was a result of technical difficulties experienced during our system upgrade phase. The new system is designed to greatly enhance your experience so please bear with us. I have issued a full refund to your credit card ending in [redacted]. Please allow 3-5 business days for it to post. I have also confirmed that your automatic delivery service is cancelled as requested. Your complete satisfaction is incredibly important to us so please do not hesitate to contact us with any additional questions or concerns. Thank you for your time and business. Best of Health to you,

Date: Fri, Sep 22, 2017 at 4:38 PMSubject: FW: [redacted] #[redacted] Revdex.com ID#[redacted]To: "[redacted]" <[redacted]>Hi [redacted] Our records show a check was mailed to Mr. [redacted] on 9/7. Please let me know if there is anything else needed to close this one...

out. Thanks  Latoi S