CMC Family Practice PC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The following email was sent to the customer. From: Sent: Thursday, April 6, 2017 1:27 PM To: '[redacted].com' <[redacted].com> Subject: [redacted] -Revdex.com, Removed from mailing list Good afternoon [redacted], Please accept our sincere apologies for any delays or...

inconvenience experienced while doing business with us. I have reviewed your account and confirmed that you have been removed from all mailing lists. Please note that it takes 4-6 weeks to cease the delivery of all pre-printed material held at the posting office. Privacy is a key concern at Healthy Directions so we do not sell any customer information. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions and/or concerns. I am available Monday-Friday 9:00AM-5:30PM EST. Thank you for your time and business and we look forward to hearing from you soon. Best of Health to you,

Please see response to customer below:From: Ishaam A[redacted]  Sent: Friday, July 07, 2017 2:40 PM To: '[redacted].com' <[redacted].com> Subject: Revdex.com RESPONSE Good afternoon [redacted], The automatic delivery cancellation has been confirmed...

and a refund has been issued. We apologize for the inconvenience. Please feel free to contact me at ###-###-#### or you may respond to this email. My hours are 9am to 5:30pm Eastern time, Monday-Friday. Thank you for your time and business. Thank You,  Ishaam A[redacted] Project Associate Office: ###-###-####

Good morning [redacted],We sincerely apologize for the inconvenience. We have reviewed your account and noted that your order was stuck in the system per the FedEx order tracking #[redacted]. We have reshipped the order. Please expect to receive it by Friday 10/07/2016. Please also note...

that we offer a 90 day money back guarantee on all our products.Your Satisfaction is important to us so please do not hesitate to contact me with any additional questions and/or concerns. We appreciate your time and business. Best of Health to you,Latoi S[redacted]Sr. Customer Service ManagerHealthy Directions###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  thank you so much for resolving this issue.Regards,
[redacted]

Sent: Monday, May 9, 2016 3:01 PM To: '[redacted]' <[redacted]> Subject: Revdex.com Response   Good afternoon Mr./Ms./Mrs. [redacted],   Thank you for taking the time to submit your feedback. I am sorry I missed you this afternoon. Unfortunately the two phone numbers you...

provided are currently not working. Please respond with the best number , date and time for us to talk.     I have reviewed your account and noted that 21 bottles of NRG were shipped to you on 04/11/2016. Your price per bottle for that order was $5.39. Please note that this was part of our clearance sale. NRG has since been discontinued and is no longer available for order.   The order placed on 04/18/2016 was not satisfied because we did not have any more in stock.  We therefore only collected $4.19  for the Vitamin C. I apologize for any inconvenience caused and for the negative customer service experience & I look forward to hearing back from you soon.  Please feel free to respond via email or phone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, although I consider this issued resolved, their excuse for poor customer service is unacceptable.
Regards,
[redacted]

The following email was sent to the customer  From: Sent: Thursday, March 30, 2017 2:54 PM To: 'wegivehope@[redacted].net' <wegivehope@[redacted].net> Subject: Customer Services Issues   Good afternoon [redacted],   Please accept my sincere apologies for your experience while...

doing business with us. I have reviewed your account and noted that your experience stems from technical issues experienced during our system upgrade phase. The new system is designed to greatly enhance your experience and we are working very hard to ensure all pending issues are resolved.   A refund in the amount of $83.98 will be issued. Please allow 7-10  business days for delivery. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with additional questions or concerns. Thank you for your time and business & we look forward to hearing from you soon.   Best of Health to you,

Dear [redacted],In response to complaint ID [redacted].   The [redacted] Group is not responsible for any marketing or finalized customer service decisions associated to [redacted] Pain Relief Cream.   The [redacted] Group is a 3rd Party Fulfillment Company contracted by Healthy Directions, LLC...

to provide data entry of mail orders and handling inbound customer service calls.   Please work with consumer to direct all Revdex.com complaints directly to Healthy Directions, LLC.Healthy Directions, LLC[redacted]
[redacted]Bethesda, MD [redacted]Phone:###-###-####Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, this is only true if it does not send me any more emails. in which case, if more are received I would like to be able to notify you of their failure to comply, which might take several months to make sure.
Regards,
[redacted]

From: Ishaam A[redacted] Sent: Thursday, November 30, 2017 12:24 PM To: '[redacted].com' <[redacted].com> Subject: [redacted] Revdex.com ID#[redacted]   Dear [redacted],   We have received your Revdex.com inquiry regarding...

unsubscribing from emails. We have escalated your complaint to our technical department to ensure that you no longer receive emails. We do regret any inconvenience this may have caused you.   Thank You,   Ishaam A[redacted] Project Associate Office: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Date: Wed, Feb 1, 2017 at 2:20 PMSubject: Re: RefundTo: Lucy N[redacted] <[redacted]>Cc: [redacted] <[redacted]>Good afternoon,I have receive the check. [redacted]

Email sent to customerFrom: Lucy N[redacted]
Sent: Friday, January 15, 2016 3:16 PM
To: [redacted].com
Subject: Refund Check Follow up
 
Good afternoon [redacted],I just left you a voicemail referencing your refund check. I
also noticed that you are yet to cash the previously issued check. This may be
an indication that you are yet to receive the check so we have decided to be
proactive and issue another check. Check #[redacted] has been issued and sent
 via [redacted] overnight.  
Please note that we will be issuing a ‘stop payment’ for the
first check (#[redacted]) so please return upon receipt. My apologies for any
inconvenience caused. Thanks again for your time and business. I look forward
to hearing from you soon.
Regards,
 
Lucy N[redacted]
Project Associate
Office: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Fri, Jan 13, 2017 at 9:20 AMSubject: RE: RefundTo: "[redacted]" <[redacted]>Cc: [redacted] <[redacted]>Good morning Ms. [redacted], Check #[redacted] has been cancelled so if you find it in your mail, please do not attempt to deposit it. We have issued another check which you should receive within 7-10 days.The check will be mailed to the same address so please take note and email me a confirmation upon receipt. Regards, Lucy N

The following email has been sent to the customer.From: Sent: Monday, March 6, 2017 2:44 PM To: '[redacted].com' <[redacted].com> Subject: [redacted] Revdex.com REFUND Good afternoon [redacted], Thank you for taking the time to speak with me this afternoon. I have processed...

your refunds as discussed. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional inquiries on this issue. Transaction history:04/05/2016 $89.98 order # [redacted] 02/25/2017 $95.62 order # [redacted]..pending refund 02/25/2017 $114.71 order # [redacted] …refunded $6.99 ..correct order 02/25/2017 $114.71 order # [redacted]…pending refund I would like to offer you a free product of your choice. Please click on the link below to view our products.https://www.healthydirections.com/

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The following message was sent to the customer:From: Ishaam A[redacted] Sent: Thursday, June 29, 2017 3:48 PM To: '[redacted].com' <[redacted].com> Subject: Revdex.com Refund Good afternoon [redacted] It was a pleasure speaking with your daughter today. As discussed on the phone, a new refund has been issued. Thank you so much for your patience and business. Please so not hesitate to contact me with any additional questions and concerns. I am available Monday-Friday, 9AM-5:30PM EST. Thank You,  Ishaam A[redacted] Project Associate Office: ###-###-####

Updated Response as follows
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they actually do what they said they were going to do.  They have made the same promise on other occasions and failed to complete what they should do. 
Regards,
[redacted]