CMC Family Practice PC

Dear **. [redacted],This is to confirm that we have received your 2nd Revdex.com inquiry regarding a refund for $96.23. According to our records, this refund was approved and issued back to your [redacted] card on 7/14/2017. Please see screen shot below from our records. The blue numbers is the transaction ID; the merchant order# is [redacted] and the [redacted]# is [redacted]. We regret any inconvenience that you may have experienced. Please feel free to contact us if you have any further questions or concerns. Healthy Directions  07/14/2017    $96.23    Refund

Good morning [redacted],We apologize for the shipping error and any inconvenience caused. We have shipped the missing items. Please allow 2-4 days for the delivery to occur. We appreciate your patience and your business.Best of Health to you,Latoi S[redacted]

The following message was sent to the customer.From: Sent: Wednesday, January 25, 2017 5:34 PM To: '[redacted].com' <[redacted].com> Subject: Revdex.com REFUND Good morning [redacted], Thank you very much for your feedback.  Please accept our sincere apologies for your...

experience which was a result of the system issues we  had during the  upgrade phase. The new system is designed to greatly enhance your experience so please bear with us.  I have issued a refund. Please allow 7-10 business days for delivery. Thank you very much for your time and business and please do not hesitate to email me any additional questions and/or concerns on this issue. Best of Health to you,

The following response was sent to the customer. From: Sent: Wednesday, November 9, 2016 3:22 PM To: '[redacted]' <[redacted]> Subject: Revdex.com Refund Request Good afternoon Ms. [redacted], Please accept our sincere apologies for the delays and any inconvenience...

experienced while waiting for your refund. We have reviewed your account and processed a full refund of $66.96 which includes the shipping you paid. Please allow 7-10 business days for the check delivery. We are sorry that we did not provide the level of service you deserve. We are currently undergoing a full system upgrade and experiencing some delays/hiccups as a result. The new system is designed to greatly enhance your future experience so please bear with us during this phase. We appreciate your time and business. Please do not hesitate to contact me with any additional questions and/or concerns. Best of Health to you,

Tell us why From: Sent: Thursday, December 22, 2016 10:28 AM To: [redacted] Subject: Revdex.com Feedback. Good morning Ms. [redacted], It was a pleasure speaking with you this morning. We are sorry that we did not provide the level of service you deserve. Unfortunately we experience...

some issues during the system upgrade phase that resulted to delays in certain processes including refunds. We will issue your refund as a check as discussed on the call. Please allow 7-10 business days for the check to be delivered.  Your complete satisfaction is incredibly important to us so please do not hesitate to contact us with any additional questions and/or concerns. Please also remember to email me any product that you would like to try and I will send you a complimentary order. Happy Holidays. Best of Health to you, Latoi S[redacted]

We are reaching our to [redacted] to resolve the issues she is having with the online account.After further research, we found an account with her email that is registered to [redacted] and it shows online activity on 9/25.

As explained in the letter below, the order was not entered and [redacted].  We have arranged to send a free bottle of [redacted] for her inconvenience. September 4, 2015Dear [redacted], I am writing this letter in response to your inquiry sent to Revdex.com of Greater Washington DC. We do apoligize for the confusion with the offer in question.  I was unable to locate the exact verbiage you referenced in you original letter to Revdex.com.  However, I was able to locate the ad.  The official offer does require the customer to pay shipping and handling for the 1 bottle offer.  I listened to the call placed on 9/1/2015 and realized the call ended before we could complete the order.  I would be willing to waive the shipping if you wanted to place an order.  Please call me directly at [redacted] and I would be happy to assist you.  We value our customers and ask you to please feel free to continue to provide feedback about our services.  Sincerely,

From: Ishaam A*** Sent: Tuesday, November 28, 2017 2:21 PM To: '***@***.net' <***@***.net> Subject: *** * *** Revdex.com#***   Dear *** *** ** ***,   We have received your Revdex.com inquiry. This is confirmation that you have...

been removed from the mailing list, flagged for no phone calls, cancelled the auto delivery service and issued a refund for $39.98 back to your *** per your request. The refund should post in 1-2 billing cycles depending on your financial institution. We regret any inconvenience that this may have caused. Please feel free contact me if you have any further questions or concerns.   Thank You,   Ishaam A*** Project Associate Office: 240.744.7968

Date: Sat, Sep 23, 2017 at 8:57 PMSubject: Re: Fwd: Information.To: [redacted] <[redacted]>Hi [redacted].Thank you for your help in solving my problem with Healthy Directions, for I did received a cheque for the total spend.I got it on the 22nd/09/17.Thank you again.[redacted].

Please see the correspondence below.Sent: Thursday, April 28, 2016 2:31 PM To: '[redacted].com' <[redacted].com> Subject: Check Refund  Good afternoon [redacted], I am sorry I missed you today. I left you a voicemail with my contact information. Thank you for your patience. We...

appreciate your business and would like to apologize for any inconvenience caused. Please note that a refund check was mailed to [redacted] Richmond, TX [redacted] on 04/22/2016. See additional check info below and confirm receipt.   CUSTNO FIRST LAST CHECK DATE CHECK NUMBER BRAND [redacted] 4/12/2016 [redacted] HEALTHY DIRECTIONSIf you have any additional questions and/or concerns, please feel free to email or call me back. Regards,

[
 Complaint: [redacted]
I am rejecting this response because: I sent copies of the order confirmation and the bank account deduction to Lucy at email above on 11/18/16.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The remainder of my order arrived today, thus fulfilling the full commitment for seven months of product.  Thank you.
Regards,
[redacted]

We have not heard back from the customer. We have sent a second email as seen below.From: Healthy Directions Sent: Wednesday, July 13, 2016 9:48 AM To: '[redacted].COM' <[redacted].COM> Subject: RE: Revdex.com Feedback.Good morning [redacted],I wanted to follow up to ensure you...

received my previous email. I am yet to receive a response. I look forward to receiving your emails and assisting you with the pending issue.Regards, From: Healthy Directions Sent: Wednesday, July 6, 2016 10:57 AM To: '[redacted].COM' <[redacted].COM> Subject: Revdex.com Feedback. Good morning [redacted], I would like to apologize for any inconvenience caused while waiting for our email response. Please forward the email to me including the email address used. I would also like to talk to you in hopes that I can help resolve any pending issues so please email me the best number and time to reach you.  I look forward to hearing back from you soon. Have a nice day.  Sincerely,

From: Healthy Directions Sent: Tuesday, June 28, 2016 2:55 PM To: '[redacted]' <[redacted]> Subject: Omega Q Reship   Good afternoon [redacted],   It was a pleasure speaking with you both this morning. I have processed a reship of the Omega Q plus with...

Resveratrol (3M)as discussed. Please remember that all products are covered under our 90 day money back guarantee and a refund/reship can be processed by contacting out Customer Service Team at ###-###-####. We are open 24 hours a day, 7 days a week for your convenience.. We appreciate your business and look forward to hearing back from you soon.   Regards,

Sent: Tuesday, March 14, 2017 10:17 AM To: '[redacted].com' <[redacted].com> Subject: Refund Good morning [redacted], Thank you for taking the time to submit your valuable feedback. Please accept our sincere apologies for any delays and/or inconvenience experienced while doing...

business with us. I have reviewed your account and noted that we issued and mailed a refund check in the amount of $104.96 on 02/28/2017. Please confirm receipt. We will also issue a $7.00 refund for the shipping. Please allow 7-10 days for delivery. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional inquiries and/or concerns. I would also like to gift you any product of your choice. Please click on the link (www.healthydirections.com) to view your options.  I look forward to your response. Best of Health to you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, May 9, 2017 at 1:51 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: Lucy N[redacted] <[redacted]@healthydirections.com>Date: Tue, May 9, 2017 at 1:09 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@[redacted].com>, Revdex.com <[email protected]>Good afternoon [redacted], Please accept my since apologies for the delays and inconvenience. Below is a confirmation of your processed refund with the check number, issue date and amount.  Please feel free to contact me with any additional questions and/or concerns. Regards, Lucy N[redacted]Project AssociateOffice: [redacted]

https://www.healthydirections.com/[redacted]-productsThis is the website of the business

Good afternoon [redacted],   This is conformation that we have received your inquiry from the Revdex.com. Your name and address have been submitted for removal from the mailing list. In the meantime, you may still receive a few more mailings from those which have already been...

printed before your request. We do regret any inconvenience this may have caused you.   Thank You,   Ishaam A[redacted] Project Associate [redacted]