CMC Family Practice PC

From: <[redacted].[redacted]>Date: Tue, Feb 16, 2016 at 7:46 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Refund was received on February 15. This...

issue is resolved.Thank you!

I have left a message with [redacted] to call me to see if this is still an issue. As a property manager our hands are tied at the owners decisions. For the good or bad we are either the hero or the martyr. I will speak to the owner and ask if they will repair the wall and do all that I can...

 encourage them to do so but at the end of the day if they don't it should not reflect a bad rating on us if they don't as we have done all in our power to have them do so. I will go to work and see what we can do to make them repair thx!

The following message was sent to the customer  From: Lucy N[redacted] Sent: Monday, February 6, 2017 12:42 PM To: '[redacted].com' <[redacted].com> Subject: Revdex.com-REFUND Good morning [redacted], Thank you very much for taking the time to submit your valuable feedback. We are...

sincerely sorry to read that we did not deliver the level of service you deserve. I have reviewed your account and noted that a refund was initiated however it did not process to completion due to the system errors experienced during our system upgrade phase. We will therefore issue the refund as a check. Please allow 7-10 business days for delivery. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to you. Please note that the new system is designed to greatly enhance your customer experience so we ask that you bear with us during this phase. As an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next order. If you have any additional questions and/or concerns regarding this issue, please do not hesitate to contact me. Regards,   Regards,

Date: Fri, Dec 2, 2016 at 9:27 AMSubject: RE: Complaint No [redacted]To: [redacted] <[redacted]>Hi [redacted]This has been taken care of. The refund was issued 11/9

Good afternoon [redacted],   I have contacted our accounting department and they will reissue the refund check. The refunds should be consolidated into one check. Please feel free to contact me directly if you have any further questions or concerns.   Thank You,   Ishaam A[redacted] Project Associate Office: [redacted]

We suggest that Ms [redacted] secures one of the thousands of Realtors out there that can provide her with the personal attention she requires to meet her needs on her timeline.  If she is going to secure a rental without the help of a Realtor it will require her time and attention.Ms [redacted] submitted an ONLINE application on Sunday 1/24/16 (the office was closed). The property Ms [redacted] was interested in was not ready for viewing until 1/29/16 -On the morning of 1/29/16 Mr Gabor, a leasing agent called the phone number Ms [redacted] provided as a call back number along with all the other 10 applicants for this property to inform all applicants that:the property was ready to view and to call him to obtain the lockbox code (ID REQUIRED for security reasons)-all applicants are required to view the interior of home PRIOR to processing their application and “speak to an agent” informing us they still want to rent this home  -We require every prospective tenant to view the interior of the home and inform us verbally (by speaking with a leasing agent) this is the home they want before we:1) Charge them the application fee and 2) process their actual application.  The “view only application” is all that is required for viewing which is clearly indicated on the application and website. NOTE: Not every prospective applicant decides to rent the home once they have viewed the interior – and they may have found a home they like better or changed their mind -If we do not hear back from the applicant we have to assume they are no longer interested -, Ms [redacted] failed to do her part in this process – the home was rented to an applicant that made the effort to call and speak with Mr Gabor by phone on 1/29/16, their application was processed and approved and the home rented to this applicant.  - We consider this matter closed - Please see our full response attached

The following message was sent to the customer. From: Sent: Wednesday, January 11, 2017 10:54 AM To: '[redacted]' <[redacted]> Subject: [redacted]-Refund  Good morning Ms. [redacted],  Thank you so much for your recent feedback about your experience...

with Healthy Directions. We are sincerely sorry to read that we did not provide the level of service you deserve. Unfortunately we have been experiencing some delays as a result of our system upgrade. Please note that the new system is designed to greatly enhance your experience so please bear with us during this phase. We have released your refund check which was delayed due to a system error. Please allow 7-10 business days for delivery. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to you. As an apology for any inconvenience you experienced, please use promo code [redacted] to take 25% off your next order. Your complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (24 hours a day, 7 days a week) or email us at [redacted]. Best of Health to you,

The following message was sent to the customer. From: Sent: Wednesday, December 28, 2016 11:47 AM To: '[redacted]' <[redacted]> Subject: Revdex.com REFUN [redacted] Good morning Mr. [redacted], It was a pleasure speaking with you this morning. I am glad to confirm that...

you have received a refund of $70.86 on 12/13/2016 and $67.47 on 11/09/2016. We will process the pending refund of $70.86. Please allow 7-10 business days. Thanks again for your time, patience and business. Your complete satisfaction is important to us so please do not hesitate to contact me with any questions and/or concerns. We look forward to hearing from you soon. Best of Health to you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  When and they return my money
Regards,
[redacted]

The following message has been sent to the customerFrom: Sent: Wednesday, January 25, 2017 9:20 AM To: '[redacted].net' <[redacted].net> Subject: Revdex.com Refund Good morning [redacted], Thank you very much for your feedback.  Please accept our sincere apologies for...

your experience. I have reviewed your account and noted that a refund was processed on 09/26/2016 however it was never released which was a result of the system issues experienced during the system upgrade phase. We will therefore issue the refund in the form of a check. Please allow 7-10 business days for delivery. Thank you very much for your time and business and please do not hesitate to email me any additional questions and/or concerns on this issue. Best of Health to you,

The following message was sent to the customerGood afternoon [redacted], Thank you so much for your recent feedback about your experience with Healthy Directions. We are sincerely sorry to hear that we did not provide the level of service you deserve. We have reviewed your account and noted...

that a refund was processed however it did not release as expected due to some system issues experienced while updating our systems. We will issue the pending refund in the form of a check. Please allow 7-10 business days for delivery. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to you. As an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next order. Your complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (24 hours a day, 7 days a week). Best of Health to you,Latoi S[redacted]

Good afternoon Ms. [redacted],We understand your concern. Your documentation was received, reviewed and processed and a refund will be issued as indicated in the previous communication.This issue is now being handled at the Corporate office which means you can expect a final resolution. Thanks again for your time and business. Best of Health to you, Latoi S[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:since the items were sent postage free I should be receive a postage free return label. my requests are:  1) healthy directions sends me a full refund of $150.93, paid by credit card on september 1st, 2016. 2) you send me a postage paid label for the returns 3) remove me from 'auto ship' of any further products 3) remove me from your email/mailing list .thank you for your reply re the above.[redacted] [redacted], guilford, ct. [redacted] (mobile [redacted])
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted].com>Date: Sat, Oct 3, 2015 at 10:35 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>No, I never heard from these weasels and have NOT received the product either.  Keep the complaint on file.
Regards,
[redacted]

the following email has been sent to the customer. From: Lucy N[redacted] Sent: Thursday, June 15, 2017 4:22 PM To: '[redacted].com' <[redacted].com> Subject: Revdex.com RESPONSE Good afternoon [redacted], Thank you for taking the time to submit your feedback. We are sorry to read about...

your experience while doing business with us. After carefully reviewing your account I noted that you had 2 transactions with us this year.  We previously issued a refund towards the automatic delivery order of probiotic advantage shipped on 04/21/2017. The refund was not released due to some system issues which have been resolved. The refund will be resubmitted and processed in the form of a check. Please allow 7-10 days for delivery. Please note that the new system is designed to greatly enhance your experience so we ask that you bear with us. We also  processed a refund for the 2nd order. Check #[redacted] in the amount of $95.97 was issued on 06/08/2017. Please also allow 7-10 days for delivery.  Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with additional questions or concerns.

The following message has been sent to the customer. From: Sent: Friday, April 7, 2017 11:27 AM To: '[redacted].com' <[redacted].com> Subject: [redacted] - Revdex.com Refund Good...

morning [redacted], Please accept our sincere apologies for any delays and inconvenience experienced. I have issued a refund to your credit card ending in [redacted]. Please allow 3-5 business days for it to post. It appears that your Automatic Delivery Service experience was a result of technical issues experienced during our system upgrade phase. The new system is designed to greatly enhance your experience so please bear with us during this phase. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions and/or concerns on this issue. Thank you for your time and business and we look forward to hearing from you soon. Best of health you,

Good morning,We have issued a refund in the amount of $89.97 as highlighted on the attached letter. The update has also been sent to the customer.Regards,Latoi
S[redacted]
Sr. Customer Service Manager
Healthy Directions [redacted]Jerseyville, IL [redacted]I am writing this...

letter in response to your inquiry sent to Revdex.com of Greater Washington DC. Please note that a check in the amount of $89.97 was issued on 12/08/2015. Please allow 7-10 business days for delivery. We believe that your concern is now resolved however If you have any questions, please feel free to contact me at 240-744-1941 Monday-Friday, between 9am and 5:00 pm, EST.Sincerely,Latoi S[redacted]Sr. Customer Service ManagerHealthy Directions

The following message was sent to the customer. [redacted]
[redacted]
[redacted]
[redacted]
*Good afternoon [redacted] Please accept my sincere apologies for any delays or inconvenience experienced while doing...

business with us. I have reviewed your account and noted that you are currently unsubscribed. Below is a snapshot of your account (see attachment). Please allow 4-6 weeks for any pre-printed material that is currently at the post office. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any questions or concerns. Thank you for your time and business and we hope to hear from you soon. Best of health to you,

[redacted]
*
[redacted]
[redacted]
*
[redacted]
*Thank you for submitting your valuable feedback. Please accept our sincere apologies...

for any inconvenience experienced while doing business with us. Our order fulfillment process is automatic so unfortunately we are unable to honor any special packaging requests at this time.  We can resolve the pending issue by delivering the orders to your home or office. Please provide a full address so that I can update your account. Please feel free to respond via email or phone. I am available Monday-Friday 9:00AM-5:30PM EST. Thank you for your time and business. I look forward to hearing from you soon. Best of Health to you,

The following message was sent to the customer. From: Sent: Friday, December 16, 2016 9:53 AM To: '[redacted]' <[redacted]> Subject: Revdex.com REFUND REQUEST   Good morning Ms. [redacted],   I just left you a voicemail. Thank you very much for your valuable feedback....

We have reviewed your account and processed a refund. Please accept our sincere apologies for any inconvenience and delays experienced during our system upgrade phase. The new system is designed to greatly enhance your experience so please bear with us during this time.   Please allow 7-10 days for delivery. Your complete satisfactions is very important to us so please do not hesitate to contact with any additional questions and/or concerns. I am available Monday-Friday 9:00AM -5:30PM EST. Thank you for your time and business. We look forward to hearing from you soon. Happy Holidays and best of health to you.   Regards, Latoi S[redacted]