Coach, Inc.

Dear Sirs, We were sorry to hear that *** *** *** is unhappy with the service she received when attempting to return a shoe to our Toronto Eaton Center store on July *, *We apologize to *** *** for any upset or inconvenience that she may have experienced during this time but can assure her
that our store clerks are highly trained in customer service and do their utmost to ensure that each Coach customer has a pleasant experience in our storesCoach takes pride not only in the superior quality of our products, but also in taking the time to create a positive "Coach Experience" for our very valued customersIt is our understanding that *** *** wished to return a Jill flat in Chalk color ***, obtained on 6/*/*016, for a refundAs *** *** is aware, Coach products may be returned within days for a refund if in new condition and accompanied by the original receiptAs part of this returns process, our store clerks must evaluate the condition of an item to ensure that it is, in fact, unusedUnfortunately, on July *, *016, the store clerk in our *** Eaton Center store determined that *** ***’s shoes had been used and could not, therefore, be returned for a refundAgain, we are sorry to hear that *** *** is unhappy with her attempted return The evaluation resulted in a determination that the shoes had been used

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and am mailing my bag to them and will await their response/action in order to determine if I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** , and have determined that my complaint has NOT been resolved because:
I believe as customer I should not have to be obligated to pay for shipping and handling fees to send back the Womens Black Coach Loafers size Again, I experienced several foot bunions and was hard for me to walk or stand on my feet due to the bunions. Coach is a very reputable and old time business established in 1941.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm actually satisfied with Coach's offer and decide to take this offerI have received the shipping label and planning on send out the package with these two bags tomorrow on Tuesday 2/**/2015. My only question left is how am I going to receive the gift card? And if I run into any questions after the case is closed, whom should I contact with? (e.gemail, phone #)Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I can't close this case until I've received the refund checkThanks!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** *** Revdex.com complaint about her sneakers. As you know, Coach is one of the only luxury brands to have a warranty. This warranty is for one year for our leather goods, during which time any quality issue will be covered on a
complimentary basisCoach does not offer a repair service for footwearCoach would like to investigate this matter furtherWe invite *** *** to mail her sneakers to Coach for an evaluationAs a courtesy, we will email *** *** a return labelShe may include a copy of this correspondence for her referenceAgain, we are sorry to hear that *** *** is unhappy with her recent experience at CoachWe hope to welcome *** *** into our stores again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Coach explained the cancellation by explaining nothingThey gave a vague reason and also did not explain why they would claimed twice before, that the order was cancelled by the credit card company and asked my twice, to contact the credit card companyCoach's poor customer services wasted my time and the representatives said inappropriate things to meI am not satisfied with their response or their apology However, I do not want to hear from Coach about the complaint anymore.Sincerely,
*** ***

Dear Sirs, We are in receipt of *** ***s recent Revdex.com complaintIn keeping with our standard business practice and in fairness to all of our valued customers, we are unable to exchange *** ***s bag for $store credit, plus tax, without a receiptBecause Coach takes pride in its superior level of customer service, and also takes pride in demonstrating that each Coach customer is valued, we offered *** *** a one-time discount offer for a 25% off her next one item retail selection

Dear Sirs, We are sorry to hear about *** ***’s recent experience with the delivery of her order*** is Coach’s preferred delivery carrier and we do ship our package(s) via insured and traceable means. We apologize to *** *** for any miscommunication she may have received
previously*** did close this investigation, reporting that the delivery could not be confirmed to the requested address of *** *** ** *** *** *** ** ***. On 12/**/2016, Coach issued a credit to *** ***’s account in the amount of $ We invite *** *** to contact our Customer Care Department at ###-###-####, for any additional assistance needed regarding her order. We look forward to welcoming *** *** into our stores in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
wear and tear on quality leather of a handbag should not mean that the straps rip after months of usageCoach has not offered to repair or replace my handbag.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Coach Merchandise credit will be issue, in the same amount as the cost of the shoe, if the item is defective and still under warrantyIn the event *** *** is issued Coach merchandise credit, guidelines would accompany the cardCoach merchandise cards are redeemable with Coach online, by phone or in any Coach storeCoach has not offered reimbursement to *** *** to purchase a cardboard box in the amount of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The Coach Rep informed me that I would receive a Coach merchandise credit within 7-days, so now they have extended to 10-days? It's been exactly months (as of today, January ***) since Coach cancelled my order, and Coach is still taking their time on refunding me the remaining amount of $that they took from me and initially rejected to refund to meHow is this satisfactory?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** ***’s Revdex.com complaint about her recent returnWe take great pride in our reputation as manufacturers of the highest quality leather goodsIt is our policy that returns be completed to us within days of purchase in its original
condition for a refund in the original form of payment or an exchangeCoach merchandise may be returned by mail or to a Coach storeAll merchandise must be in new and unused condition.Coach reserves the right to modify its exchange and return policyAs such, our policy was updated on September ***, This policy is available to view online at Coach.com and posted in Coach StoresWhile we are unable to provide a refund for the wallet, we would be happy to offer a one-time return for Coach Merchandise CreditWe invite *** *** to return her new/unused wallet (with receipt) to Coach for Merchandise CreditItems will need to be returned within daysA return label will be emailed to *** *** today, 02/**/2015, for her to take advantage of this offer.We hope that this provides *** *** with an alternate option and helps to resolve the issueIn light of the foregoing, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** ***'s recent Revdex.com Complaint. We understand that *** *** is upset and we do apologize for this inconvenience. We take feedback from our customers seriously, so please be assured *** ***’s concerns will be addressed appropriately
It is our understanding, *** *** would like to order several Coach Outlet store productsCoach’s corporate headquarters does not offer a service for customers to order Coach Outlet store productsCoachOutlet.com is the only place online where you can purchase Coach Outlet product Coach Outlet stores can check local store inventory for exception situationsWait times may be longer during busy store hoursClearance items are limited and may not be available in most outlet stores Again, we are sorry to hear that *** *** is unhappy with his recent visit to the Coach Outlet storeWe invite *** *** to visit his local Coach Outlet store for product availabilityWe hope to welcome *** *** into our stores again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Even though a Coach e-gift card can not return the Coach e-gift card after it is received, Coach could choose to send a new e-gift card to me or directly refund money to my credit card instead of sent a entity cardAnd now I dont know anything about the refund check issued by Coach,NOT RECEIVED,NOT SHIPMENT METHOD,NOT TRACHING NUMBER.And I am a foreigner, I'm not in the USA, I CAN NOT CASH THIS CHECK!I CAN NOT CASH THIS CHECK!I CAN NOT CASH THIS CHECK!So I want Coach to directly refund $to my credit card or ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have stated my accepted response from the business.My stance has not changed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I noticed that you processed the return incorrectlyI, in fact, did not return the black Larissa heel, since it's currently still in my possessionI purchased a size and in both colors, since I run between sizes, and since the size fit, I returned one black and one chalk of the size I used my "prepaid" shipping label for this return and therefore no longer have a shipping label to mail these back with since it was used
I purchased four pairs of shoes from Coach since I am in betwen sizesI purchased two pairs of the LARISSA heel in the color Black (one size and one size 7.5) and two pairs in the color Chalk one size and one size Since the was a better fit, I kept those two (one in chalk, one in black) and returned the other two using the label originally provided to me (one in chalk, one in black)I was refunded for two pairs, even though the refund reflected that I returned both black shoes; this is not true since I'm still in possession of the black pair and this is the pair with the manufacturing defect that I fell inI intended to keep this shoe before realizing the defect and would just like to exchange them with a prepaid label from Coach
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***