Coach, Inc.

Dear Sirs,We are committed to resolving our customers’ concerns and we want to make sure that every Coach experience is a positive one for our customers We understand that *** *** is upset and we do apologize for the inconvenience Our records show a call from a customer care
manager was placed to *** *** on January *, 2017, offering a replacement order with expedited shipping, as of today we have not heard from *** ***.As a further accommodation to *** ***, Coach is willing to offer a one-time discount offer of 15% off *** ***’s Coach reorder To use his discount, *** *** may simply call Coach Customer Care Department at ###-###-#### His discount is noted under his name and address Customer Care will then place his order and ship the item directly to him with expedited shipping.We hope to welcome *** *** into our stores again in the future

Dear Sirs, We are in receipt of *** ***’s Revdex.com complaint about her bagAs you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goods We invite *** *** to send her
bag and cleaner to Coach for an evaluationAs a courtesy, we have emailed *** *** a return label *** *** would need to include a note with her address, daytime phone number and email addressShe may include a copy of this correspondence for her reference *** *** *** ***
* * * * *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Sirs, As stated previously, we will be glad to research this situation and issue a refund for the original transaction with a copy of *** ***’s original receipt and the Coach Merchandise Card number Upon receipt of the requested documents, it will take 2-business days for processing*** *** may contact our Coach Customer Service Department at ###-###-#### regarding any additional questions or concernsThis case is noted under her name and address

Dear Sirs, We are in receipt of *** ***’s recent Revdex.com complaintCoach has provided a breakdown and a copy of *** ***’s complete orderOur records indicate order number *** was completed and delivered on 12/*/via *** Waybill *** *** may contact her Canada Border Services Agency regarding duties and taxesAdditional information and requirements can be found at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
NOT resolve my complaint at allNo compensationI will never buy coach againAnd as a handbag-seller who have an online E-Store in China, I will never sell coach to my clients from nowCoach really has a terrible method to deal with public relationship and a terrible and unsatisfied solution for customersMaybe Coach does not care a single customer as meAlthough I spend almost $5,a month in Coach, and more than $10,when there's a family & friends event in CoachJust keep doing this to every customer, keep breaching contract but without a satisfied resolutionI will let all of my families, friends, clients, and their families, friends know thatCoach is not worth to buy and trust!!!As you lost my limited edition bag, you just said " we lost it, we cannot reship it to you", you think this is enough to me, who kept waiting months and contact your customer service again and againAnd you know that it's no longer available in Coach store, but I told you that ebay still has it! You can buy one from ebay and ship to me! Or give me the money that I can buy on from ebay by myself!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, The tensile strength is measured by the maximum stress that a material can withstand while being stretched or pulled before breakingIn the study of strength of materials, tensile strength, compressive strength, and shear strength can be analyzed independentlyCoach has previously provided an explanation to *** *** concernsWe apologize if * *** *** is unhappy with this decisionIn light of the foregoing, we consider this matter closed

Dear Sirs, We are in receipt of *** ***’s Revdex.com complaint about receiving Coach mailings to her addressWe apologize to *** *** for any upset or inconvenience that she may have experiencedDue to processing deadlines, any change or removal from our mailing
list may not become effective until after the next one or two mailings once entered into our database We have confirmed *** *** has been removed from all Coach mailings and *** *** will no longer receive any Coach offers in the mail We value *** ***’s business, and we hope to welcome her into our stores again in the future

Dear Sirs, We are sorry to hear that *** ***’s *** package was stolen. Because Coach takes pride in its superior level of customer service, and also takes pride in demonstrating that each Coach customer is valued, we offered *** *** an one-accommodation in sending her another set
of goods free of charge. Coach provided *** *** with over $worth of free replacement goods even though it was not Coach’s responsibility to replace *** ***’s stolen package. After an accommodation of this sort has been offered, it is against Coach policy to then provide a refund for the second set of goods because the customer has not paid for those goods. We cannot refund *** *** for items she did not purchase. These items were purely sent as an accommodation *** *** because we were sorry to hear about her stolen package. Our records indicate *** ***’s chargeback was received on 11/**/and re-sent again on 12/**/The credit card company favored *** ***. Again, we are sorry to hear that *** ***’s package was stolen, however we feel that our actions adequately addressed *** ***’s complaint. *** *** has the replacement order and will receive a credit from her bank totaling $We consider this matter closed

Dear Sirs, We are in receipt of *** ***’s Revdex.com complaint about her return with Coach. We apologize to *** *** for any upset or inconvenience that she may have experienced during her recent visit but can assure her that our associates are highly trained
in customer service and do their utmost to ensure that each Coach customer has a pleasant experienceCoach takes pride not only in the superior quality of our products, but also in taking the time to create a positive "Coach Experience" for our very valued customers Per our return policy, Coach Outlet merchandise returned to a Coach Full Price store may be returned for a Coach Merchandise card only We will be glad to research and issue a refund for the original transaction with a copy of her original receipt and Coach Merchandise Card numberWe invite *** *** to mail a copy of her receipt and the Coach Merchandise Card to the following address: Customer Support *** *** ***
*** *** ***
*** ** *** We hope this response addresses *** ***’s concerns. We value her business, and we hope that she decides to shop with us again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The purse has never been usedIf it is "stretched from the seam", as you have stated, that happened before I purchased the bag as the bag has NEVER been used and still has the tag attachedCoach does not stand behind their productsThey do not care about their customersWhen you call customer service they are extremely rude and really could care lessCoach used to be a great company but now it is a mistake to purchase a Coach bag as the products are not made correctly and Coach does not stand behind their product, even under the day return policyBuying a Coach product is not any different than purchasing a purse at a local discount store.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** ***’s recent Revdex.com complaint about his returnWe apologize to *** *** for any upset or inconvenience that he may have experiencedCoach Customer Care emailed *** *** regarding this case on 7/**/and the China Coach store offered arrangements to drop his backpack off at the China Coach store for return

Coach has provided *** *** alternate options to help resolve the issueAgain, we are sorry that *** *** is upset, but we can offer *** *** no further accommodation at this time

Dear Sirs, We are in receipt of *** *** Revdex.com complaint about her black Larissa Heel in size As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer serviceWe strive to make products of
the highest quality and to ensure that every Coach experience is a positive one for our customersCoach is unable to find any similar reports of this situation occurringFor U.SReturns to Coach.com, a prepaid *** return label is included with ordersOur records show *** *** returned the black Larissa Heel in size and size A credit in the amount of $was processed to *** *** account on 6/**/We hope this response addresses *** *** concerns and to welcome *** *** into our stores again the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint regarding her returns completed on April [redacted], 2016. Coach is willing to mail [redacted] an itemized return sheet. The itemized return sheet will be mailed to [redacted] address and she can expect delivery in...

10-12 days via US mail.

Revdex.com:
I have reviewed the response made by the business.I hope they did remove me because they said they removed me 4 months ago and I am still receiving mail from their company.They need to do what they promised and stop sending me mail.
Thank you,
[redacted]

Dear Sirs, We are in receipt of [redacted]’s Revdex.com complaint regarding his online order [redacted], placed on December **, 2015. We apologize to [redacted] for any upset or inconvenience that he may have experienced due to his canceled order. No charges were applied to [redacted]...

[redacted]'s credit card. Coach maintains a Terms of Use tab on [redacted]. Product and Pricing states the following (emphasis added): Coach reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. Products displayed may be out-of-stock or discontinued, and prices are subject to change. As a one-time accommodation for the inconvenience [redacted] experienced, we have extended a 30% discount on a new Coach retail item. This discount may not be used in conjunction with any other discount offer.  To redeem this discount, he can place an order through Customer Care by calling ###-###-####.  We hope that this provides [redacted] with some options, and helps to resolve the issue.

Coach has offered [redacted] an additional 10% discount to be applied to the bag referenced in this complaint. A credit for $25.65 was applied to her credit card on 2/**/2016.  We value her business, and we hope to welcome her into our stores again the future.

Dear Sirs, We are in receipt of [redacted]’s Revdex.com complaint about her Coach.com order [redacted]. Our records show order [redacted] was placed on 11/**/2016. On 12/**/2016, Coach processed a return for order [redacted]. A credit to [redacted]’s credit card account has been processed in...

the amount of $157.20. We look forward to welcoming [redacted] into our stores in the future.