Coach, Inc.

Coach has offered [redacted] to send the bag back to Coach and a Coach Merchandise Card for $75.00 would be mailed to [redacted]’s address. According to our records, [redacted] called our customer care department and confirmed the email address to send the return label. The exchange will be processed within 3-5 business days of receipt.

Dear Sirs, We are in receipt of [redacted]’s Revdex.com complaint about his Coach.com order [redacted]. Our records show order [redacted] was placed on 11/**/16, and the shipping address as [redacted] contacted Coach on 11/**/2016 and...

reported the order not received. Our system shows [redacted] # [redacted] delivered on Tuesday, 11/**/2016 at 10:11 A.M. Coach contacted [redacted] to start an investigation. On 11/**/2016, [redacted] confirmed the order was delivered to the listed address. [redacted] reported that it was left on the dock and signed by [redacted]. On 11/**/2016, Coach Customer Care spoke with [redacted] and provided the delivery information. Per our policy, price adjustments are permitted only when an item has been marked down. The price adjustment must be made within 14 days of purchase from a Coach Retail Store or via Coach.com. A credit has been applied to [redacted]’s account in the amount of $316.72. Because Coach takes pride in its superior level of customer service, and also takes pride in demonstrating that each Coach customer is valued, we offered [redacted] an one-accommodation to resend him another set of goods free of charge. Coach is offering [redacted] over $900 worth of free replacement goods even though it was not Coach’s responsibility to replace [redacted]’s stolen package. We look forward to welcoming [redacted] into our stores in the future.

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint about her recent return request with Coach.  As you know, Coach products are handcrafted from the finest materials to ensure satisfaction and service. We offer a one year warranty on our handbags, briefcases and...

small leather goods. For any manufacturing defects within this warranty time frame, repairs are on us. Items returned to us within 60 days of purchase in its original condition may be returned to a Coach store. All merchandise must be in new and unused condition. We have reviewed our craftsmen’ notes on [redacted] bag. Coach considers the leather and stitching to be damaged and it is not covered by our warranty. We found no defect with the merchandise and it was noted that bag was in used condition. In fact, in most instances, it would be impossible to repair the leather and stitching once it has been stretched from the seam. We are aware [redacted] has been accommodated in past for returns and we are sorry to hear that [redacted] is unhappy. As a special one-time gesture, Coach provided [redacted] a 30% discount card which can be used towards the purchase of one item in a Coach Retail Store. This 30% discount is good for 60 days from the date of issuance.

Dear Sirs,   We are in receipt of [redacted]’s Revdex.com complaint about her bag. As you know, Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within...

this time frame, repairs are on us.   Our records indicate we offered to evaluated [redacted]’s Madison Maggie Shoulder bag, reviewing the stitching and leather flaking. Since we must consider these evaluations on a case-by-case basis, we invite [redacted] to send her bag back to Coach for this new evaluation. As a courtesy, we will email [redacted] a return label. A Coach Merchandise Credit will be issue if the bag is defective and still under warranty.   [redacted] would need to include a note with her address, daytime phone number and email address. She may include a copy of this correspondence for her reference.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Unfortunately after this long drawn out unnecessary process, I will not be shopping at Coach any time in the future. As a result, a 30% coupon does not resolve my complaint. I explained to the multiple customer service representatives that I spoke to that I felt undervalued as a potential life-long customer, that I was and am very unhappy with the customer "service" I received, and that I did not feel that Coach was/is properly handling my complaint. I still would prefer not to return the bag, as I searched for this style for a long time before finally deciding to purchase this bag, and still prefer the bag is fixed by my own cobbler. As a result, I feel that Coach should fully refund me since I was sold a lemon. If it becomes necessary, I will return the bag for a full chargeback to my credit card.   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Because of the delay in receiving a response from Coach through the Revdex.com as well as through my email correspondence to them, I sent the items back via [redacted] yesterday.  I have yet to receive the email that they note they sent the shipping label to.  I had to pay $23.50 to send the items back and want that money on top of the price of the items sent back reimbursed to Paypal.  The tracking number is [redacted].  I feel that is the least they can do for taking so long to reply and ignoring my emails I sent to them on 01/**/17 and 01/**/17.  I am looking at a total of $408.71 being refunded to me due to items returned from order #[redacted]nd order #[redacted] as well as the shipping cost.  I have always had a wonderful experience with Coach until now.  I hope their superior customer service they demonstrated in the past will become evident with this lengthy issue and get resolved. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sirs, We are committed to resolving our customers’ concerns and we want to make sure that every Coach experience is a positive one for our customers.  We understand that [redacted] is upset and we do apologize for the inconvenience.  Our records show that a Coach Retail replacement...

Pebbled Coach Swagger 27 was shipped and delivered to [redacted] on May **, 2016.  As a further accommodation to [redacted], Coach is willing to offer a one-time discount offer of 25% off [redacted]’s next one item retail selection.  This discount may not be used in conjunction with any other discount or promotional offers.  To use her discount, [redacted] may simply call Coach Customer Care Department at ###-###-####.  Her discount is noted under her name and address.  Customer Care will then place her order and ship the item directly to her with no shipping charges. We hope to welcome [redacted] into our stores again in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The customer care person said they could send black leather tags but they would not be the ones shown on the bag. They would be similar. I did not pay for similar . I paid good money for a bag and I want it to look authentic not like a knock off. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint regarding her online order [redacted], placed on January [redacted], 2016. We apologize to [redacted] for any upset or inconvenience that she may have experienced but can assure her that our associates are highly trained in...

customer service and did provide our correct refund information. Our records show [redacted] order was canceled on 1/**/2016 and the refund was completed to the original form of payment. Since [redacted] is unable to confirm the credit for $279.95 on the master card ending in [redacted], Coach will reverse the credit and mail a refund check to [redacted] mailing address in the amount of $279.95. Delivery can be expected within 10-12 days.

Dear Sirs,   We are in receipt of [redacted]’s recent Revdex.com complaint about her granddaughter’s bags. We apologize to [redacted] for any [redacted]et or inconvenience that she may have experienced during her recent visit. As you know, Coach products are made to ensure satisfaction and...

service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this time frame, repairs are on us.   Since we must consider these evaluations on a case-by-case basis, we invite [redacted] to send the bags to Coach for an evaluation. As a courtesy, we have emailed [redacted] a return label with return instructions. A Coach Merchandise Credit will be issued if the bags are defective.   [redacted] would need to include a note with her address, daytime phone number and email address. She may include a copy of this correspondence for her reference.   We hope to welcome [redacted] into our stores again the future.

Dear Sirs, We are in receipt of [redacted]’s recent Revdex.com complaint about his recent return. We apologize to [redacted] for any upset or inconvenience that he may have experienced during this time but can assure him that our store clerks are highly trained in customer service and do...

their utmost to ensure that each Coach customer has a pleasant experience in our stores. It is our policy that returns be completed to us within 60 days of purchase in its original condition for a refund in the original form of payment or an exchange. New, unused, merchandise may be exchanged or returned (for a refund in the original form of payment) at a Coach Full Price or Coach Outlet store with original receipt. Our records indicate the return could not be completed because [redacted] did not have his original receipt. We invite [redacted] to return to the Coach store with his original store receipt and new merchandise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Thank you for your answer but I will kindly decline shopping with this establishment ever again even thou that is not a care to coach business 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint about her recent repair request with Coach.  As you know, Coach products are handcrafted from the finest materials to ensure satisfaction and service. We offer a one year warranty on our handbags, briefcases and small...

leather goods. For any manufacturing defects within this warranty time frame, repairs are on us. Beyond the warranty period, we offer repair services at set fees. Our records indicate [redacted] bag, the Peyton Leather Pocket Tote, was no longer under warranty (two years old). We have reviewed our craftsmen notes on [redacted] bag. Coach considers the worn corners to be attributable to normal wear and usage and it could not be repaired. Coach informed [redacted] that this type of wear could not be repaired, instead, extending to her a 10% off discount on a new outlet item.  We hope this explanation addresses [redacted] concerns and to welcome [redacted] into our stores again the future.

Dear Sirs,   We are in receipt of [redacted]’ recent Revdex.com complaint about her bag. As you know, Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects...

within this time frame, repairs are on us.   We must consider these evaluations on a case-by-case basis. We invite [redacted] to send her bag to our Repairs department for an evaluation. Merchandise credit will be issue if the bag is defective and still under warranty. She may include a copy of this correspondence for her reference and mail her wristlet to the address below:   ** ** [redacted]
[redacted]
[redacted]   [redacted] would need to include a note with her address, daytime phone number and email address.   Coach is dedicated to our customers’ satisfaction, and comments such as the ones provided are valuable to us in maintaining this commitment. We value [redacted] business, and we hope to welcome her into our stores again the future.

Dear Sirs, We are in receipt of [redacted] recent Revdex.com complaint about her Madison Saffiano E/W Bond Tote. As you know, Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. We have...

reviewed our notes on [redacted] tote. Our records indicate the leather edge has started to crack and is peeling in some areas around the bag. It is our determination that the leather edge stain is not the result of a manufacturing defect, but is considered to normal wear and usage. Because we value [redacted] business, we would be happy to send [redacted] a replacement Madison Saffiano E/W Bond Tote. The tote will be shipped directly to her address provided; delivery will take 10-12 business days via [redacted]. We hope to welcome [redacted] into our stores again the future.

Dear Sirs,  We are in receipt of [redacted]’s recent Revdex.com complaint about his belt. As you know, Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. Unfortunately, we do not offer a...

cleaning or refurbishing service. We have reviewed our repairs specialists’ notes on [redacted]’s belt. Our records indicate we received the belt back with the noted scratch and the length altered by [redacted]. Our craftsmen have determined that the belt buckle cannot be repaired or replaced. It is our determination that the scratch is not the result of a manufacturing defect, but is considered to be damage to the belt buckle.  Because we value [redacted]’s business, we would be happy to send [redacted] a similar replacement belt since his belt is no longer available in stores or online. The belt will be shipped directly to his address provided; delivery will take 5-7 business days via [redacted]. We hope to welcome [redacted] into our stores again the future.

Dear Sirs,   We are in receipt of [redacted]’s Revdex.com complaint about her bag. As you know, Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods.     Our records indicate that we...

did repair the referenced bag two years ago on 10/**/2012, it was returned within our standard processing timeframe of 4-6 weeks.   Since we must consider these evaluations on a case-by-case basis, we invite [redacted] to send her bag back to Coach for an evaluation. As a courtesy, we have emailed [redacted] a return label. Merchandise credit will be issued if the bag is defective.   [redacted] would need to include a note with her address, daytime phone number and email address. She may include a copy of this correspondence for her reference.   [redacted] C O A C H