Coach

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint regarding her online order [redacted] , placed on January ***, We apologize to [redacted] for any upset or inconvenience that she may have experienced but can assure her that our associates are highly trained in customer service and did provide our correct refund informationOur records show [redacted] order was canceled on and the refund was completed to the original form of paymentSince [redacted] is unable to confirm the credit for $on the master card ending in ***, Coach will reverse the credit and mail a refund check to [redacted] mailing address in the amount of $Delivery can be expected within 10-days

We are in receipt of [redacted] recent Revdex.com complaintCoach offered [redacted] a similar replacement bag since her desired settlement was to have the bag replacedIn the event [redacted] does not want the similar replacement bag, we would be happy to provide [redacted] with a 40% discount on her next one retail item purchase To redeem this discount, she can place an order through Customer Care by calling ###-###-####Coach stated the delivery information per our recordsWe have not received any compensation from this package transported via ***We hope that this provides [redacted] with some options, and helps to resolve the issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the refund check yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Unfortunately after this long drawn out unnecessary process, I will not be shopping at Coach any time in the futureAs a result, a 30% coupon does not resolve my complaintI explained to the multiple customer service representatives that I spoke to that I felt undervalued as a potential life-long customer, that I was and am very unhappy with the customer "service" I received, and that I did not feel that Coach was/is properly handling my complaintI still would prefer not to return the bag, as I searched for this style for a long time before finally deciding to purchase this bag, and still prefer the bag is fixed by my own cobblerAs a result, I feel that Coach should fully refund me since I was sold a lemonIf it becomes necessary, I will return the bag for a full chargeback to my credit card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I need further clarification as to next stepsI understand Coach is sending me a pre-paid label for me to send in my bag for evaluationDoes this mean that the bag will be repaired at no cost? And will the bag be mailed back to me at no cost? How long will the repair take? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Coach is asking me to contact their 1-numberIf they had bothered to read the complaint it clearly states I called customer service different timesI was hung up on and lied to, I also sent Coach a [redacted] [redacted] messages that to this day have never been answeredI also sent them email complaints and all I received from them was a generic email reply that someone would contact meThis has yet to happenCoach did NOT contact the bank on 12/ [redacted] has they claimI was told on 12/ [redacted] that no such request had been madeAll of the billing information was correct, the errors are on Coachs websiteThis issue has also happened to a friend and a relativeMy son was unable to complete his Christmas shopping due to Coachs screwupThe fact they are trying to place blame on someone else is unacceptable! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are in receipt of [redacted] recent Revdex.com complaintCoach has offered to evaluate [redacted] shoe, merchandise credit will be extended to [redacted] if the item is defective and under warranty

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint about her bag and wallet As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer serviceWe strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customersWe apologized to [redacted] for any miscommunication she may have received via word of mouthIn light of previous customer experiences, we decided to clarify the language on our website (Coach.com and [redacted] ) and in Coach storesWe found the language “natural life of a product” did cause confusion with some customers since it did not mean forever but, rather, the natural life expectancy of a handbagEffective Sept [redacted] 2014, Coach clarified the language under our product warranty and repair policyCoach warranty and repair policy states the following (emphasis added): Coach products are handcrafted from the finest materials to ensure satisfaction and serviceWe offer a one year warranty on our handbags, briefcases and small leather goodsFor any manufacturing defects within this warranty time frame, repairs are on usBeyond the warranty period, we offer repair services at set feesWe invite [redacted] to send her bag and wallet to Coach for a repair assessmentWe recommend shipping by insured traceable means, such as [redacted] or insured mailPlease send to: COACH [redacted] would need to include a note with her address, daytime phone number and email addressShe may include a copy of this correspondence for her reference

Dear Sirs, We are in receipt of [redacted] ***’s recent Revdex.com complaint about her bagWe apologize to [redacted] for any upset or inconvenience that she may have experienced during her recent visit but can assure her that our associates are highly trained in customer service and do their utmost to ensure that each Coach customer has a pleasant experienceAs you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goodsFor any manufacturing defects within thistime frame, repairs are on usSince we must consider these evaluations on a case-by-case basis, we invite [redacted] to send her bag back to Coach for an evaluationAs a courtesy, we will email [redacted] a return label [redacted] *** would need to include a note with her address, daytime phone number and email addressShe may include a copy of this correspondence for her reference [redacted] C O A C H

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear officers of Revdex.com,Thanks for your help again.I asked three questions in the last e-mail,but Coach only answered the 1st and 2nd onesThe 3rd question:' I need the credentials of all which I had paid for, I mean all including the shipping ,tax and duty.', by which I mean the receipts from posting comp., Canada customers authority and us tax agencies, hasn't be answered yetTill today, I haven't received any formal receipt or evidence about the breakdown charged in this purchase, which I believe should be given to customers in order to prove all what Coach claimed in the charge (and extra-charge) were validPlease let me know this info asap, thank you so much for your patience and kind help.Best Regards In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Sirs, We are in receipt of [redacted] ’s Revdex.com complaint about his daughter’s recent experience with CoachCoach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer serviceWe strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customersWe invited [redacted] to email us directly, as we need additional information to research this complaint and address his concerns: Store location in [redacted] : Name or Description of Associate: Style name of gloves or picture of gloves: We value our customer’s business, and we hope to welcome [redacted] into our stores again the future

Dear Sirs, We understand [redacted] has requested a refund to his [redacted] account and apologize Coach has no other refund methodPer our policies and procedures, a refund check was mailed to [redacted] since the original transaction was completed with [redacted] Coach does not provide alternative channels for financial services, such as check-cashing

Dear Sirs, We are in receipt of [redacted] ’ Revdex.com complaint about her recent order with [redacted] We apologize to [redacted] for any misunderstand or inconvenience that she may have experienced with her recent order online but can assure her that we make every effort to accurately display and describe our products onlineOur records indicate that [redacted] selected the Bleecker Mini Leather Duffle, style #F32281, and the correct dimensions were listed on [redacted] We understand pictures online can be difficult to measure a true size which is why Coach provides product descriptions and dimensionsOur records also indicate [redacted] inquired about the Legacy Leather Duffle (larger version), style #Fin Sand and #Fin Marine on She was advised both styles were not available to orderWe invited [redacted] to return her order at no additional cost and a full refund would be issued back to her credit cardA return label was emailed to her on Again, we are sorry to hear that [redacted] is unhappy with her recent orderWe hope to welcome [redacted] into our stores again the future

Dear Sirs, We are in receipt of [redacted] ’s Revdex.com complaint about her attempted order with CoachWe apologize to [redacted] for any upset or inconvenience that she may have experienced during this transactionOur records show the replacement Coach Gift Card was canceled and a refund for $300CAD was issued back to the original payment (***) on 116, transaction number ***We hope this response addresses [redacted] ’s concerns We value her business, and we hope that she decides to shop with us again in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was force to get the gift card since they didnt want to refund my money.im still not happy since I didnt want to spend more money with coachthey didnt offer anything extra or go the extra mile just giving me the run around In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sirs, We are sorry [redacted] is still not satisfied with his purchaseCoach could not find a record of style [redacted] listed for a different priceOur records show [redacted] placed his order on Coachoutlet.com for the listed sale price of $If [redacted] would like to return his order, we would be happy to provide him a pre-paid return labelNew and unused merchandise may be return for a refund, if returned within days [redacted] would need to contact our Customer Service Department at ###-###-#### Monday - Friday 8:00am – 11:00pm EST, Saturday 9:- 7:00pm EST, and Sunday 11:00am - 7:00pm EST

Dear Sirs, We are in receipt of [redacted] ***’s recent Revdex.com complaintAs previously stated we would be happy to offer a one-time return for Coach Merchandise Credit and invited [redacted] to return her new/unused wallet (with receipt) to Coach for Merchandise CreditIn order to complete this process, [redacted] will need to mail her wallet to our officesA return label, at no additional cost to [redacted] ***, was emailed on [redacted] need only to affix the Prepaid [redacted] domestic return label to the shipping box and take the package to a [redacted] location [redacted] locations can be found online at [redacted] Should [redacted] need additional assistance with the Prepaid [redacted] return label she may contact our Coach Customer Service at ###-###-####Monday - Friday 8:00am – 11:00pm ESTSaturday 9:- 7:00pm ESTSunday 11:00am - 7:00pm ESTThis case is referenced under her name and address

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The customer care person said they could send black leather tags but they would not be the ones shown on the bagThey would be similarI did not pay for similar I paid good money for a bag and I want it to look authentic not like a knock off In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all, the returned amount indicated above is not correctI have returned items with original invoicesHow is the refund amount short of the purchased amount? The total amount paid including tax should be $including taxPlease check and confirmitem item item item item item item item item item item item item without tax with tax Second, I haven't received any refund as of today.Third, the refund should be issued in the original payment of methodAs per Coach policy, any purchase prior to the change of return policy could be returned before 1***/I returned the items on Why was the refund not issued in the original payment of method? I don't need any store credits at the moment and therefore do not accept the refund in any form other than the original payment of method.Fourth, Coach has closed my online accountSending me store credit isn't ridiculous if the account is not accessible.I need someone really can sort out the situation caused by the handling dilemma from Coach sidePlease assistthank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***