Coach

Our records show the check was re-issued in the correct name and mailed on 4/*/In light of the foregoing, we consider this matter closed

Dear Sirs, We are in receipt of [redacted] recent Revdex.com complaint regarding his recent returnWe take great pride in our reputation as manufacturers of the highest quality leather goodsIt is our policy that returns be completed to us within days of purchase in its original condition for a refund in the original form of payment or an exchangeCoach merchandise may be returned by mail or to a Coach storeAll merchandise must be in new and unused conditionIt is our understanding that [redacted] purchased the Backpack # [redacted] at the [redacted] in New York on [redacted] asked to exchange his Backpack # [redacted] at the [redacted] Coach store due to scratches on the magnet closureCoach Customer Care provided [redacted] our return policy and contacted his local China Coach store for additional assistance with his concernsThe China Coach store offered to assist [redacted] with a replacement, even though the backpack had scratches on the magnet closureWe understand [redacted] did not accept the replacement backpack and the China Coach store ordered another replacement backpack for [redacted] *** Again, we are sorry to hear that [redacted] is unhappy with his Coach returnThe China Coach store staff contacted [redacted] locally to resolve his concerns

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint about her repair request with Coach As you know, Coach is one of the only luxury brands to have a warranty This warranty is for one year for our leather goods, during which time any quality issue will be covered on a complimentary basis Coach bags are crafted with superior quality and the finest materials, but as with all luxury bags, they are subject to wear and usage Coach provides complimentary leather care services to help extend the natural life of our bags, as well as ongoing repair services should the need ariseWe have recently updated our repair policies in order to offer a broader range of repair services All of our repairs are done by our expert artisans in the Coach Repair Workshop – to the same exacting standards of craftsmanship as in the original constructionThe repair fees are determined by the time and materials required to repair an item to these standardsWe hope this explanation addresses [redacted] concerns and to welcome [redacted] into our stores again the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear Sirs, We are in receipt of [redacted] ’ recent Revdex.com complaint about her bagAs you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goodsFor any manufacturing defects within this time frame, repairs are on us We must consider these evaluations on a case-by-case basisWe invite [redacted] to send her bag to our Repairs department for an evaluationMerchandise credit will be issue if the bag is defective and still under warrantyShe may include a copy of this correspondence for her reference and mail her wristlet to the address below: [redacted] [redacted] would need to include a note with her address, daytime phone number and email address Coach is dedicated to our customers’ satisfaction, and comments such as the ones provided are valuable to us in maintaining this commitmentWe value [redacted] business, and we hope to welcome her into our stores again the future

Dear Sirs, We are in receipt of [redacted] ’s recent Revdex.com complaint about her recent return under ID # [redacted] We take great pride in our reputation as manufacturers of the highest quality leather goodsIt is our policy that returns be completed to us within days of purchase in its original condition for a refund in the original form of payment or an exchangeCoach merchandise may be returned by mail or to a Coach storeAll merchandise must be in new and unused condition.Coach would be happy to offer a return for [redacted] We invite [redacted] to return her new/unused bag back to Coach with her gift receiptThe bag will need to be returned within daysA return label will be emailed to [redacted] today, 01/*/2016, for her to take advantage of this offer

It is our understanding that [redacted] will bring in her son’s backpack to Coach for a repair evaluationCoach has not evaluated the backpack to determine the repair feeCoach will consider repair evaluations on a case-by-case basisAs a courtesy, Coach would be happy to provide [redacted] a pre-paid return label to send the backpack to Coach for an evaluation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for your answer but I will kindly decline shopping with this establishment ever again even thou that is not a care to coach business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sirs, We are in receipt of [redacted] ***’s Revdex.com complaint regarding his online order [redacted] , placed on January ***, We apologize to [redacted] for any upset or inconvenience that he may have experiencedOur records show [redacted] ***’s order was canceled on and the refund was completed to the original form of paymentSince [redacted] is unable to confirm the credits, Coach will reverse the credits and mail a refund check to [redacted] ***’s mailing address in the amount of $Delivery can be expected within 10-days

Dear Sirs, We are in receipt of [redacted] ***’s recent Revdex.com complaint about his beltAs you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goodsUnfortunately, we do not offer a cleaning or refurbishing serviceWe have reviewed our repairs specialists’ notes on [redacted] ***’s beltOur records indicate we received the belt back with the noted scratch and the length altered by [redacted] ***Our craftsmen have determined that the belt buckle cannot be repaired or replacedIt is our determination that the scratch is not the result of a manufacturing defect, but is considered to be damage to the belt buckle Because we value [redacted] ***’s business, we would be happy to send [redacted] a similar replacement belt since his belt is no longer available in stores or onlineThe belt will be shipped directly to his address provided; delivery will take 5-business days via ***We hope to welcome [redacted] into our stores again the future

We are in receipt of [redacted] ***’s RevDex.com complaint. We apologize to [redacted] for any aggravation or inconvenience that she may have experienced but can assure her that our associates are highly trained in customer service and did provide our correct policy regarding our limited time... offer. The Fall 2015 Collection started to launch online at Coach.com and in Coach Retail stores during the event timeframe, however this collection was not included in this event. Our customers were invited to discover our new Fall 2015 arrivals and enjoy this limited time offer. Coach did not advertise the Fall 2015 arrivals as included in the offer. As communicated by the offer, exclusions apply; see store associate or customer service for more details.If [redacted] is not able to access links, then this may be related to the compatibility of her browser and Coach.com. In keeping with our standard business practice and in fairness to all of our valued customers, we are unable to offer an exception to this offer. At this time Coach does not have another coupon offer. We hope this response clarifies the limited time offer that ended on September ***. We value [redacted] ***’s business, and we hope that she decides to shop with us again in the future.

Dear Sirs, Again, we are sorry to hear about [redacted] ’ son transaction, however Coach would need to speak with [redacted] to gain the credit card and financial institution informationCoach does not keep credit cards on fileCoach is willing to contact the financial institution and resolve this case for [redacted] .We understand [redacted] ’ son had (2) holds placed on his credit card and (1) hold was releasedOur records indicate that the financial institution was sent a notification to release the pending authorizationsCoach is not aware why (1) hold is still pending with the financial institution[redacted] is a social networking site for marketing, we are unable to confirm [redacted] ’ private messagesCoach does offer a hour order taking line (for our customers to place orders hours a day)This order taking line would not be able to assist [redacted] directly with pending authorization [redacted] would be instructed to contact Coach during business hours (Monday - Friday 8:00am – 11:00pm EST, Saturday 9:- 7:00pm EST or Sunday 11:00am - 7:00pm EST)As a one-time accommodation for the inconvenience [redacted] experienced, we have extended a 10% discount on any new Coach Retail itemTo redeem this discount, she can place an order through Coach Customer Care by calling ###-###-####

Revdex.com: Please let coach know I am dropping the sneakers off to a Coach Store in New York CityI will call Coach first I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Those are not my credit cards! I don't know who you refunded those amounts to, but they were certainly not me! I also did not receive the merchandise creditCan't you just refund the entire amount as a merchandise credit card to me? why are you dividing up the total? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]This bag was a gift from my friend,I donot got original reciept.You think I have to ask my friend for original reciept,it make none sense,otherwise why Coach offer a gift reciept? As I know,most of brands accept gift reciept,so does Coach,the manger of that store treated me rudely,it was a so bad experience I deal with Coach.I did not accept your explanation,cause your explanation seems not for solve the problem,just like a excuse,and also in-conformity with your policy wrote on your back of reciept [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I need further clarification as to next stepsI understand Coach is sending me a pre-paid label for me to send in my bag for evaluationDoes this mean that the bag will be repaired at no cost? And will the bag be mailed back to me at no cost? How long will the repair take? Sincerely, [redacted] ***

As of today, 12016, Coach does not have a record of receiving [redacted] ’s order number [redacted] , shipped from [redacted] store ( [redacted] Store #***Our records indicate [redacted] initiated a chargeback with her credit card company on 1/*/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello , Just like previous response don't mix up things , I spoke to Tammy and she informed me she doesn't care and won't do anything I was informed either accept the 10% which I can give you $was never offered I need a proof that it was offered to me Also I am not going to Accept $cause of your coach defective craftmanship I paid $for my Bag That's all matters to me So please stop emailing same thing over and over without providing proof Until today Tammy from your corporate office hasn't even contacted me Why should I contact you guys You guys contact me and resolve the issue Just cause it's Revdex.com complaint don't email whatever you guys want In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sirs, We are in receipt of [redacted] ’s Revdex.com complaint about her return request with Coach We do apologize to [redacted] for any misunderstanding regarding our return policyOur website (Coachoutlet.com) and our packing slip, which is included with each purchase, states the following (emphasis added): Please ship your package via an insured, traceable means (ex.***,***,***)Return to: Coach Returns Department, [redacted] ***Customers are responsible for return shipping chargesTo date, Coach has not received a return order from [redacted] It is not Coach’s responsibility to refund [redacted] for a package lost in transitHowever, we are sorry that [redacted] is unhappy with her experience at Coach We want to make sure that every Coach experience is a positive one for our customersTherefore, we would be happy to provide [redacted] with a 10% discount on her purchase, and we will refund $to her [redacted] account Again, we are sorry to hear that [redacted] ’s package was lost in transit We look forward to welcoming [redacted] intoN our stores in the future [redacted] C O A C H

Dear Sirs, We apologize to [redacted] for any upset or inconvenience that she may have experiencedAs previously advised, Coach is unable to reship [redacted] ***’s orderThe Mickey Kisslock Bag is out-of-stock and no longer available to order