Coach

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have already sent the purse back to Coach for evaluation in October 2014, while it was under warranty, they claimed it was "normal" wearI have conditioned the leather as instructed and the problem persistsThe purse is now out of their warranty limits according to the above messageI feel that sending it back will get me nowhere as it did in the pastI was told when I called Coach Inc., I could send it back but if the leather is flaking it is not considered fixableI do not feel that the process would help my situationThe leather is continuing to flake off near the seams as well as on the top of the purse where the leather is not in contact with anythingThe quality is unacceptable, I have owned various leather items including, coats, shoes, and other less expensive brand purses, and have never experienced problems as stated above In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Sirs,We are in receipt of [redacted] ’s Revdex.com complaint about her bagAs you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goods For any manufacturing defects within this time frame, repairs are on usBeyond the warranty period, we provide repair services at set fees.Since we must consider these evaluations on a case-by-case basis, [redacted] ’s may send her bag to Coach for an evaluationA replacement bag will be issue if the item is defective and still under warrantyAs a courtesy, we have emailed [redacted] a return label[redacted] would need to include a note with her address, daytime phone number and email addressShe may include a copy of her proof of purchase and this correspondence for her reference

Dear Sirs, We are in receipt of [redacted] RevDex.com complaint. As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make products of the highest quality and to... ensure that every Coach experience is a positive one for our customers. Therefore we are truly sorry to learn of [redacted] frustration in placing his recent [redacted] orders. We have looked into this matter, and it appears [redacted] received error messages when placing her order on March [redacted] because the information provided for the order did not match the information associated with the credit card that [redacted] attempted to use. Unfortunately, [redacted] incurred multiple authorization holds because the “submit order” button was clicked multiple times when her order was placed. During the order review process on [redacted] , Coach advises customers of the following before the order is finalized (this verbiage can be found under the “submit order” button – please see the attached image for example): Please click only once. A hold will be placed on your available credit card funds each time this button is clicked. These authorization holds – which are standard retail practice – are not actual charges; they are only holds to confirm that funds are available under the credit card account used for the transaction. Such holds are typically lifted within 3-7 business days; however, the exact timing varies by financial institution. Our records indicate that financial institution was sent a notification to release the pending authorizations on 32017 and 32017. We hope this explanation addresses [redacted] concerns.We value [redacted] business, and we hope that she decides to shop with us again in the future.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The purse was in new condition with tags as the purse had not been used, EverCoach did not offer a 30% off and did not stand behind their one year warranty or their day return policy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .As they instructed, I visited the store and the associates there took the bag to have it shipped back for repairs I am optimistically awaiting the return of the bag, hoping that it looks much better than it currently doesI am glad that in the end, Coach was willing to do these repairs Sincerely, [redacted] ***

Dear Sirs,We are in receipt of [redacted] ’s recent Revdex.com complaint about the wallet missing from his order [redacted] with secondary order number [redacted] We are committed to resolving our customers’ concerns and we want to make sure that every Coach experience is a positive one for our customers We understand that [redacted] is upset and we do apologize for the inconvenience.Our records indicate on May 30, 2017, Coach advised [redacted] a dispute was received from [redacted] prior to this dispute Coach had no knowledge the wallet was not received Coach also was advised from the [redacted] dispute, [redacted] advised [redacted] the wallet did arrived, but it arrived damaged from monogramming This order has no monogramming request In turn, [redacted] has now canceled his dispute with [redacted] .In light of the foregoing, [redacted] ’s is not eligible for a refund, and we consider this matter closed

Dear Sirs, We are in receipt of [redacted] recent RevDex.com complaint about her return. Coach is researching the return processed on 62016. We invite [redacted] to send the black Larissa heels in size 7.5 back to Coach for evaluation and return. Our stock shows the Larissa heels in black size 7.5 is sold out. For returns within 60 days, in the event an exchange is not available, a refund in the original form of payment would be completed. As a courtesy, we will email [redacted] a new return label. [redacted] would need to include a note with her address, daytime phone number and email address. She may include a copy of this correspondence for her reference.

Dear Sirs, We are in receipt of [redacted] ***’ Revdex.com complaint about her repair request with CoachAs you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goodsFor any manufacturing defects within this time frame, repairs are on us Our records indicate that straps were damaged Coach considers this kind of damage to be attributable to wear and tear and it is not covered by our warrantyIn fact, in most instances, it would be impossible to repair this kind of damage [redacted] contacted Coach Customer Care on May ***, reporting that the straps were not damaged and requesting additional evaluationSince we must consider these evaluations on a case-by-case basis, we provided [redacted] a return label to send her bag back to Coach for this new evaluationA Coach Merchandise Credit will be issue if the bag is defective and still under warranty As a further accommodation to [redacted] ***, as a long-standing customer, Coach refunded the $shipping fee for the repair return that [redacted] paid Again, we are sorry to hear that [redacted] is unhappy with her repair request Coach has offered to evaluate [redacted] ***’ bag and provide a return labelShe may include a copy of this correspondence for her referenceWe hope to welcome [redacted] into our stores again the future

Dear Sirs, We write in response to [redacted] Revdex.com Complaint Coach does not offer its products for sale through [redacted] Coach vigorously pursues counterfeiters and the shops, websites, vendors, and flea markets that sell counterfeit Coach merchandiseWe work with local, state, and federal law enforcement as well as U.S and foreign customs officials to try to stop the sale of counterfeit goods at every point in the supply chainWe are sorry to hear that this happened to [redacted] , however we are unable to assist with her transaction since it was not purchase from Coach We hope to welcome her to our stores in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear Sirs, Our records indicate order [redacted] was canceled on Purchase requests to addresses outside the United States cannot be filledCoach e-gift cards are distributed by [redacted] ***, a [redacted] Per terms and conditions, a Coach e-gift card may not return the Coach e-gift card after it is receivedThis information is available to view online at: [redacted] A refund check in the amount of $was issued on Delivery to the purchaser can be expected in 7-days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have returned the Bleecker Leather Mini Duffle handbag to COACH and the matter will be resolved when I receive the Bleecker Leather Duffle handbag that was originally ordered Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not think they can readContact the rescue Misson in [redacted] **, it was donated, since the tear was long enough and items would fall through it, AND Coach giving me a run around, I can not use it, donated itNOW I still am pissed so I want either a purse that is in working condition or my money back I am done with them next will be seeking info through the consumer bureauCoach is a FRAUD guarantee things that they will not back, I proved several people has the same problem with turn downs like mine They get their purses I found done in China and thiland so yeah great choicePoorly madeI can care less I did contact the PX Military stores and made a compliant that Coach will not honor their guaranteeI also started a petition to get Coach items removed from the military stores due to this and several complaints from other spouses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sirs, We are in receipt of [redacted] recent Revdex.com ComplaintWe understand that [redacted] is upset and we do apologize for this inconvenienceWe take feedback from our customers seriously, so please be assured [redacted] concerns will be addressed appropriatelyCoach reserves the right to limit quantities purchaseNo more than items (bags, small leather goods, money pieces) of logo product may be purchased within a two-week periodNo more than items (bags, small leather goods, money pieces) of leather products may be purchased within a two-week periodAgain, we are sorry to hear that [redacted] is unhappy with his recent visit to the Coach Outlet storeWe hope to welcome [redacted] into our stores again in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have made their case Their is NO RESOLUTION in this case Please mark it as such Please take the tensile strength of the material/polymer used in the construction of this particular purseThen using the pressure created by corner folds, a simple physics calculation will show that the initial break down of purse with use should occur within two months It is a manufacturing defect It was incorrectly created/constructed wear and tear occurs on the bottom of the bag not directly above the corners on three sides wear and tear does not flake off In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Sirs, We are sorry to hear about [redacted] recent experience with the delivery of her bagBecause Coach takes pride in its superior level of customer service, and also takes pride in demonstrating that each Coach customer is valued, we offered [redacted] Coach merchandise credit for the purchase price of $417.00, since her same bag (Embossed Croc Gramercy Satchel in milk) was no longer available to replaceOur records show [redacted] package was delivered on Monday, at 1:P.M, and left at the front door [redacted] is Coach’s preferred delivery carrier and we do ship our package(s) via insured and traceable meansHowever, due to the time frame (days) Coach is unable to confirm the delivery with ***Coach has not received compensation for this package transported via ***We invite [redacted] to contact our Customer Service Department at ###-###-####, for a similar replacement bagCoach would provide [redacted] the Embossed Croc Gramercy Satchel in birch (cream grey color)This accommodation has been noted on [redacted] account with Coach, reference order # [redacted] We look forward to welcoming [redacted] into our stores in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from Coach is absolving themselves from responsibility, which does not satisfy me, and not meet my requestThey lost my LIMITED EDITION bag and let me keep waiting for totally monthsHow could they resolve this with just a saying that " we cannot confirm the return delivery"? What I want is just the bag!!! It is a limited edition bag!!!! The refund of the exact money can do noting for me!!! I cannot buy the bag in COACH OR EBAY with the money again! I NEED THE BAG! Or Coach ship a new one to me! Or Coach buy a new one from eBay and ship it to me! Or just give the money that I can use to buy a new one on eBay!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Coach regarding complaint ID ***
Regards,
***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***