Coach

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Coach's response ignores the points made in my complaint, and repeats what they have already offered First, Coach's proposal does not make me whole for approximately $of value because they cannot replace the bag To make me whole, in light of the discontinuation of my bag, Coach could offer another 40% off coupon to make up for the one I lost purchasing this bag Or Coach could increase my merchandise credit by $ Second, Coach says that they cannot locate the bag because days has elapsed from delivery Note that Coach's reply falls exactly on the 30-day mark They could have investigated the issue further at any time during the last two weeks, after I called them and told them I did not receive my bag Third, I would like follow up to make sure Coach is not being enriched by their insurance with *** It is not fair to me if they claim the full value of the bag and do not reimburse me for the full value of the bag I would like Coach to reply specifically to the three points listed in this letter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The coach company said that they had posted the announcement on the website and storesBut as a matter of fact, for consumers who are so busy that even forgot to return the merchandise they wouldn't have time to see itThey could just send a simple email to us! Then there will be no such trouble I would like the company to send a verification or something like that so I can return the wallet to the store and don't need to pay the return handling feeIf they don't solve this complaint seriously, I don't think I want to have that merchandise credit and shop at their company again.Thank you for your assistance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Sirs, We are in receipt of [redacted] ’ Revdex.com complaint about her order # [redacted] As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer serviceWe strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customersWe have reviewed [redacted] ’ online order # [redacted] and the Coach store returned, completed on Our records show the return was completed in the amount of $(Canadian dollars) for that current exchange rate from US dollarsExchange rates float freely against one another, which means they are in constant fluctuation As a special accommodation to [redacted] , Coach is willing to credit an additional $40.77USD to her accountThis transaction will appear within one or two billing cycles on her statementWe hope this response addresses [redacted] ’ concerns and to welcome [redacted] into our stores again the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] *** [redacted]

Revdex.com:It turned out that [redacted] delivered the package to the wrong house, and my neighbor just returned the package back to me yesterday =) I did send an email to Revdex.com to close this case =)Please consider selecting a better package courier, because [redacted] has been delivering packages to the wrong household a lot =( Thank you! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear Sirs, We are in receipt of information directly from CoachOutlet.comOur records indicate the Coach Outlet sale event ended on We could not find any reported sales, for style F26224SVCKJ, listed at $ Again, we apologize for any upset or inconvenience that [redacted] may have experienced regarding our policyShe may contact our Customer Service Department at ###-###-#### should she need assistance with her return

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received the re-issued check in the amount of $payable to my full name, [redacted] ***, yet.Please re-issue the check in the correct name ASAP! THANKS! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The COACH cancelled my order because of invisible rule.Then the refund method is not in according with my pay methodI use e gift card, you should back me e giftI have always said too much, The refund can not be cashed.I only get back my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Sirs, We are sorry to hear about [redacted] s recent experience with the delivery of her order [redacted] is Coach’s preferred delivery carrier and we do ship our package(s) via insured and traceable means Our records show the package was delivered on at 11:A.M to [redacted] s address on file [redacted] contacted Coach on and reported that item (SVL80) was not receivedCoach filed a claim with [redacted] and started a lost package investigation [redacted] did close this investigation, reporting that this package was delivered to the requested address of [redacted] in Staten Island, NY Because Coach takes pride in its superior level of customer service, and also takes pride in demonstrating that each Coach customer is valued, we offered [redacted] an one-accommodation to resend her another set of goods (SVL80) free of charge We invite [redacted] to contact our Customer Care Department at ###-###-####, for a replacement set of goodsIt is against Coach policy to provide a refund for the replacement set of goods because the customer has not paid for those goods We look forward to welcoming [redacted] into our stores in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is a coach item with tags still attached to the bag showing proof of purchase from coach $they are refusing to work with the customer or honor a store credit for the brand new bag that has never been worn with the tags still attached! I am not asking for a refund simply for store credit for $the purchase price plus taxThe store has made no effort what so ever to even attempt to resolve or come up with an amicable solutionThey themselves said this is in fact a coach item sold in their stores yet they still refuse to assist! This is not acceptable! The bag is brand new never used never worn and the original coach tags still attached! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: How am I to be sure that I will receive my bag back? In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedShoes will be sent shortly to the address indicated on the [redacted] label Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I would like to send the item back for store credit for a similar item to resolve this issueCan Coach provide me with a return label and instructions on what I need to do? Or can I have the Coach retail store send it back? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We are in receipt of [redacted] ***’s recent Revdex.com complaintWe are sorry to hear that [redacted] was disappointed with her purchase made on May ***, Coach storage bags are included with our new handbag collections when a purchase is made through Coach Retail stores, mail order and coach.comAs a special accommodation to [redacted] ***, Coach is willing to mail a storage cloth to her addressDelivery can be expected in 12-business days We hope this response addresses [redacted] ***’s concerns and to welcome [redacted] into our stores again the future

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , unfortunately I received the email days before getting this respiose, so I sent the bags back without any of this correspndence on Saturday 315, the compay will need to go by the tracking number on the package to resolve the issue; which is [redacted] Label Delivery# [redacted] Sincerely, [redacted] ***

Dear Sirs, We are in receipt of [redacted] ***’s Revdex.com complaintWe apologize to [redacted] for any upset or inconvenience that she may have experienced during her recent visit but can assure her that our associates are highly trained in customer service and do their utmost to ensure that each Coach customer has a pleasant experience Our records indicate [redacted] ***’s profile was linked under her husband’s nameThe store manager, [redacted] , contacted [redacted] and addressed the confusion We hope this response addresses [redacted] ***’s concerns We value [redacted] ***’s business, and we hope that she decides to shop with us again in the future

Dear Sirs, We are in receipt of [redacted] ***’s Revdex.com complaint about her bagAs you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goods Our records indicate that we did repair the referenced bag two years ago on 102012, it was returned within our standard processing timeframe of 4-weeks Since we must consider these evaluations on a case-by-case basis, we invite [redacted] to send her bag back to Coach for an evaluationAs a courtesy, we have emailed [redacted] a return labelMerchandise credit will be issued if the bag is defective [redacted] would need to include a note with her address, daytime phone number and email addressShe may include a copy of this correspondence for her reference [redacted] C O A C H

Dear Sirs, We are in receipt of [redacted] **’s Revdex.com complaint about his wife’s bagAs you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goodsFor any manufacturing defects within this time frame, repairs are on usSince we must consider these evaluations on a case-by-case basis, we invite [redacted] to send his wife’s bag back to Coach for an evaluationAs a courtesy, Coach will email [redacted] a return labelA replacement bag or merchandise credit will be issue if the item(s) are defective and still under warranty [redacted] would need to return the bag and Coach cleaner, including a note with his address, daytime phone number and email addressHe may include a copy of this correspondence for his reference

Dear Sirs, Coach has not received [redacted] ’s bag for an evaluationOnce received, the process may take 2-days for assessment to be completed