Coach

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Coach regarding complaint ID
***
Regards,
*** ***

June 11, 2015Dear *** ***:We are in receipt of *** ***'s Revdex.com complaint about her in store purchaseWe apologize to *** *** for any upset or inconvenience that she may have experienced during this time.During a purchase from Coach, we obtain personal information
relating to the orderThis may be done either online or in-storeThe personal information collected by Coach varies depending on the location and manner of the purchase, but it will generally include the billing, shipping and payment informationIn addition to using personal information to fulfil order(s), we also retain order information to better serve customers on future purchases.Coach follows applicable laws and requirements to protect arid safeguard customer's personal informationWe have adopted physical, electronic, and administrative safeguards that are designed to protect personal information, by reducing the risk of loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure.Should *** *** have any concerns regarding her personal data we invite her to contact us via email at [email protected], orCoach Customer CareOne Coach Way Jacksonville, Florida ###-###-#### or *** M-Fam -pm EST*** *** appears to have filed this Revdex.com complaint before she received a response from our Chairman's Office Customer Support on 5/22/Our records show *** *** repurchased the Swagger bag online at Coach.com on 5/15/and as a special consideration we extended a 40% discount to her new orderA credit for $was applied to her account.We hope to welcome *** *** into our stores again the future.Tammy B.Chairman's Office Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are in receipt of your request for information regarding the above referenced case number.It is our policy purchases made with [redacted] or other 3rd party payment processers may be returned for a Coach Merchandise Card only when returned in store (Coach retail or Coach outlet). In order to issue a...

refund to the original [redacted] account, any new and unused merchandise must be returned to our Jacksonville facility within 60 days.Our records indicate [redacted]'s order was returned back to Coach on 1/7/2016. A full refund in the amount of $92.75 was completed with [redacted] on 1/13/2016, refund ID # [redacted].We believe this should put closure to this file. You may contact me for any additional questions or information. I can be reached directly at ###-###-#### or by writing to the address below.

June 11, 2015
Dear [redacted]:
We are in receipt of [redacted]'s Revdex.com complaint about her in store purchase. We apologize to [redacted] for any upset or inconvenience that she may have experienced during this time.
During a purchase from Coach, we obtain...

personal information relating to the order. This may be done either online or in-store. The personal information collected by Coach varies depending on the location and manner of the purchase, but it will generally include the billing, shipping and payment information. In addition to using personal information to fulfil order(s), we also retain order information to better serve customers on future purchases.Coach follows applicable laws and requirements to protect arid safeguard customer's personal information. We have adopted physical, electronic, and administrative safeguards that are designed to protect personal information, by reducing the risk of loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure.Should [redacted] have any concerns regarding her personal data we invite her to contact us via email at
[email protected], orCoach Customer CareOne Coach Way Jacksonville, Florida 322.18 ###-###-#### or [redacted] M-F8 am -5 pm EST
[redacted] appears to have filed this Revdex.com complaint before she received a response from our Chairman's Office Customer Support on 5/22/2015. Our records show [redacted] repurchased the Swagger bag online at Coach.com on 5/15/2015 and as a special consideration we extended a 40% discount to her new order. A credit for $316.00 was applied to her account.
We hope to welcome [redacted] into our stores again the future.
Tammy B.Chairman's Office Customer Support

We are in receipt of your request for information regarding the above referenced...

case number.
It is our policy purchases made with [redacted] or other 3rd party payment processers may be returned for a Coach Merchandise Card only when returned in store (Coach retail or Coach outlet). In order to issue a refund to the original [redacted] account, any new and unused merchandise must be returned to our Jacksonville facility within 60 days.
Our records indicate [redacted]'s order was returned back to Coach on 1/7/2016. A full refund in the amount of $92.75 was completed with [redacted] on 1/13/2016, refund ID # [redacted].
We believe this should put closure to this file. You may contact me for any additional questions or information. I can be reached directly at ###-###-#### or by writing to the address below.

Review: I bought a coach purse and recieved it . It was not what style I thought it to be so I returned it to the same week. They received it back on May 22, 2013. Their policy says it may take up to two weeks for your refund to be given back to you. It has now been three weeks. I have emailed and called them several times. All I get it is a BIG run around, about how it did not go the to the correct department and that it could take up to 12 days for a refund. As of today June 13, 2013 I still do not have my refund of $ 148.59Desired Settlement: Credit back to my card and gift card given for all my trouble.