Coach

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint regarding her recent order [redacted] We apologize to [redacted] for any ***et or inconvenience that she may have experienced with her recent replacement order with CoachCoach takes pride not only in the superior quality of our products, but also in taking the time to create a positive "Coach Experience" for our very valued customers On 022015, [redacted] called Customer Service reporting she never received her Bleecker Leather Cooper Satchel in black from Coach order [redacted] Our records show it was delivered on via ***As a one-time courtesy we shipped [redacted] a replacement order, order [redacted] Our records show order [redacted] was completed and delivered the following day to [redacted] on [redacted] shows tracking number [redacted] delivered successfully and the weight noted at 4.10lbs On 22015, [redacted] notified Coach Customer Service that she did received her replacement bag, however believed that it was the wrong style bagCoach Customer Service offered to exchange the bag, if shipped incorrectly, at no additional cost to [redacted] *** In order to complete an exchange, [redacted] would need to return her replacement order [redacted] back to Coach with the provided return label within daysShe may contact Customer Service at ###-###-#### Monday - Friday 8:00am – 11:00pm ESTSaturday 9:- 7:00pm ESTSunday 11:00am - 7:00pm EST for any additional questions or concernsThis information is noted under her order number [redacted] Again, we are sorry to learn [redacted] is unhappy with the delivery of her replacement bag [redacted] confirmed she received a replacement bag on Coach would be happy to complete an exchange (no additional cost to the customer) in the event that the bag was shipped incorrectly We hope to welcome [redacted] into our stores again the future

Dear Sirs, We are in receipt of [redacted] ’ Revdex.com complaint about his recent orderCoach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service We regret the disappointment we caused [redacted] by our inability to fulfill his recent order as quickly as anticipatedTo protect our valued customers during the busy holiday time frame we do request additional credit card verifications Our records indicate our Customer Service Representative upgraded [redacted] ’ order to ship the next business day, at no additional cost, and the order was delivered on Tuesday, at 9:A.M [redacted] Tracking number [redacted] [redacted] may return his order as desiredCustomer Service emailed [redacted] a return label with instructions on As a further accommodation, [redacted] (one of our [redacted] ) called [redacted] on She apologized for any inconvenience this order may have caused him and extended a 40% off discount on a new retail itemThis discount may not be used in conjunction with any other discount offers To use his discount, [redacted] may simply call Coach Customer Service and let them know that he has a discount noted under his name and address We hope to welcome [redacted] into our stores again the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I only had the bag for months so what is wear and tear on that the bag is still new and I have my receipts as well to show when I bought the bag In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Sirs, We are in receipt of [redacted] ’s Revdex.com complaint As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer serviceWe strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customersWe are sorry to learn that [redacted] is unhappy with her black Coach flatsWe invite [redacted] to send her flats to Coach Customer Care for an evaluationCoach Customer Service is located at: Coach Customer CareC O A C H [redacted] ***Coach Merchandise credit will be issue, in the same amount as the cost of the shoe, if the item is defective and still under warrantyShe may include a copy of this correspondence for her reference.We look forward to welcoming [redacted] into our stores in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Once I receive the item, I will confirm complete resolution of the above-captioned complaint.Thank you for contacting Coach on my behalf Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Because of the delay in receiving a response from Coach through the Revdex.com as well as through my email correspondence to them, I sent the items back via [redacted] yesterday I have yet to receive the email that they note they sent the shipping label to I had to pay $to send the items back and want that money on top of the price of the items sent back reimbursed to Paypal The tracking number is [redacted] ** I feel that is the least they can do for taking so long to reply and ignoring my emails I sent to them on and I am looking at a total of $being refunded to me due to items returned from order # [redacted] *nd order # [redacted] as well as the shipping cost I have always had a wonderful experience with Coach until now I hope their superior customer service they demonstrated in the past will become evident with this lengthy issue and get resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sirs, We are in receipt of [redacted] ’s recent Revdex.com complaintWe are sorry to hear that [redacted] has not received his Coach Merchandise Card in the amount of $Our records indicate his last email correspondence was completed on Coach has issued a new Coach Merchandise CardTo confirm delivery, the new Coach Merchandise Card was shipped via traceable [redacted] and is scheduled for delivery on 3/*/The tracking number is [redacted] Coach Merchandise Cards may be used at any Coach Retail store in the U.S., Coach Outlet Stores and online at Coach.com

Dear Sirs, We are in receipt of [redacted] ’s Revdex.com complaint about her bag ( [redacted] ***)We apologize to [redacted] for any upset or inconvenience that she may have experienced receiving her replacement tags but can assure her that our associates are highly trained in customer service and do their utmost to ensure that each Coach customer has a pleasant experienceCoach takes pride not only in the superior quality of our products, but also in taking the time to create a positive "Coach Experience" for our very valued customersOur records do indicate [redacted] contacted Coach Customer Care on The Customer Care representative (Sam) offered to mail her black leather replacement tagsThe black leather replacement tags were mailed on and delivery can be expected in 7-business daysWe look forward to welcoming [redacted] into our stores in the future

Dear Sirs, We are committed to resolving our customers’ concerns and we want to make sure that every Coach experience is a positive one for our customers We understand that [redacted] is upset and we do apologize for the inconvenience Our records show that a replacement was shipped and delivered to [redacted] on August *, We hope to welcome [redacted] into our stores again in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will be following up with an additional complaint with the Consumer Office Of the Attorney Generals Office Thank You for your Assistance Revdex.com! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sirs, We are committed to resolving our customers’ concerns and we want to make sure that every Coach experience is a positive one for our customersWe understand that [redacted] is upset and we do apologize for the inconvenience Our records show checks (on two occasions the same check with reissued) mailed to [redacted] billing address on file: [redacted] Coach is not aware why [redacted] is not receiving the checkOur system shows the last check was mailed on Once we are able to complete a stop payment on this check, Coach will reissue and ship via insured traceable meansCoach will email [redacted] the tracking number once it is available to viewThis process will take 1-weeks to be completedWe hope to welcome [redacted] into our stores again in the future

We are in receipt of your request for information regarding the above referenced case number.It is our policy purchases made with [redacted] or other 3rd party payment processers may be returned for a Coach Merchandise Card only when returned in store (Coach retail or Coach outlet)In order to issue a refund to the original [redacted] account, any new and unused merchandise must be returned to our Jacksonville facility within days.Our records indicate [redacted] 's order was returned back to Coach on 1/7/A full refund in the amount of $was completed with [redacted] on 1/13/2016, refund ID # [redacted] .We believe this should put closure to this fileYou may contact me for any additional questions or informationI can be reached directly at ###-###-#### or by writing to the address below

Dear Sirs,We are in receipt of [redacted] ’s recent Revdex.com complaint Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer serviceWe strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customers.We regret the disappointment we caused [redacted] by our inability to fulfill her recent order for the Coach X Peanuts Collection FolioThe response to the launch of this product was both unprecedented andrecord setting Please be assured we are working diligently to ensure a situation like this does not occur again.We did try to contact [redacted] on 112014; regrettably, we have not received a responseWe would be pleased to contact her again once the Coach X Peanuts Collection Folio becomes available to purchaseWe look forward to welcoming [redacted] into our stores in the future Chairman’s Office Customer SupportC O A C H

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is a good step forward but of course we do not have a resolution yet, we need to wait and see what will Coach do when they receive the receipts and the (unwanted) gift cardsWe can then review the resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The information from [redacted] in regard to damage/monogram is incorrect, I believe they are referring to another issue where a Coach wallet was damaged at a local Coach store and refused to refundNeedless to say, this is not my first issue with Coach The [redacted] case they mention was closed in error, Coach still refuses to do anything despite closureRegardless whether item was not shipped/lost in transit or damaged at Coach store then refused, either way, I do not have itThe New York Attorney General's Office has been notified as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sirs, We are in receipt of [redacted] ’s Revdex.com complaint about her recent repair request with Coach As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer serviceWe strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customersIndeed the Coach guarantee states the following (emphasis added):Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goods.We have reviewed our repairs specialists’ notes on [redacted] ’s bag and wristletCoach considers this kind of damage to be attributable to wear and tear and it is not covered by our warrantyIn fact, in most instances, it would be impossible to repair this kind of wear on a bag.Coach informed [redacted] that this type of wear and tear was not covered by Coach's warranty and could not be repaired, instead, extending to her a 40% offdiscount on a new item As a further accommodation to [redacted] , as a long-standing customer, Coach is willing to convert her 40% discounts into a Coach Merchandise Card for $She may contact our Coach Customer Service at ###-###-#### [redacted] [redacted] to accept this offer referenced under [redacted] We hope to welcome [redacted] into our stores again the future [redacted] C O A C H

Dear Sirs, We understand that [redacted] is upset and we do apologize for the inconvenienceOur systems show only one transaction was completed in the amount of $on Coach has billed [redacted] once for her orderWhile [redacted] order was shipped from a Coach store, the transaction was billed onlineThe Coach store would not have access to [redacted] ’s credit card

Dear Sirs: We are in receipt of [redacted] ’ complaint about her recent online order# [redacted] Coach takes great pride in not only the excellent craftsmanship of our products, but also in our superior level of customer service We are sorry to hear that [redacted] is unhappy with her experience at Coach, and we apologize for any inconvenience We want to make sure that every Coach experience is a positive one for our customers For orders placed via PayPal, we are happy to issue a refund to the original PayPal account for any new or unused merchandise that is returned to our Jacksonville facility within days of purchaseIf an order placed via PayPal is returned to one of our Coach stores, within days, we can only offer a merchandise credit We do not have the capability to offer a refund to the PayPal account in our stores We can only offer refunds to the PayPal account in Jacksonville Our websites ( [redacted] and [redacted] ) and our packing slip, which is included with each purchase, explains our return policyWe apologize if [redacted] did not find this language to be clear, or if we did not do enough to highlight this policy As a courtesy, we have emailed [redacted] a return label for order [redacted] Her items may be returned within daysAll merchandise must be in new and unused conditionWe look forward to welcoming [redacted] into our stores in the future

Dear Sirs, Coach Merchandise (Store) Credit is a card, (like a gift card) that can be used toward the purchase at any Coach Retail store in the U.S., Coach Outlet Store and online at Coach.comThe amount issued on a Coach Merchandise Credit will be for the exchange value of the Coach item(s)The original item(s) would not be returned back to the customer Again, we are sorry to hear that [redacted] is unhappyWe have noted her request to exchange the Madison Maggie Shoulder bag for a similar replacementCoach has given [redacted] an option to address her complaint We value her business, and we hope to welcome her into our stores again in the future

As a special accommodation to [redacted] ***, Coach is willing to apply her 30% discount to her purchaseA credit in the amount $will be applied to [redacted] ***s credit card and processed within 2-business daysWe hope this response addresses [redacted] ***s concerns and to welcome [redacted] into our stores again the future