Coinbase, Inc

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It looks like a specialist from our payments team is currently engaged with you in Case No. [redacted]...

to locate this deposit. At first glance, it appears that the wire was sent from a business bank account that

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello Mr. [redacted], Sorry for the wait on our response to your support inquiry. We definitely appreciate your time and patience while we work to scale up our support teams during this stage of rapid growth! The reversal code we received (R08 Payment Stopped) caused a restriction on your account...

that prevents you from completing buy orders. Please note that this restriction is for new buy orders, and we have not blocked access to your funds in any way. Sorry for the confusion! For future reference, if you are ever unsure if an order processed, you can check by visiting the history page for your account. This can help to avoid unintentional double orders such this. One of our support team members has requested a review of your account to remove this restriction and has replied to you in support case #[redacted]. Please reply directly to that support case if you have further questions regarding this! Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted],
Thanks for writing in. Sorry to hear bout the trouble! We responded to you on 9/4, in Case No[redacted], but have yet to hear back from you. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi Mr. **, We're very sorry to hear that you are having problems trading on the platform. Since you are unable to pass identify verification due to not having a social security number, your issue would need to be manually reviewed. We've confirmed that your issue has been escalated to a specialist...

in Case No. [redacted]. They will reach out to you as soon as they have an update. Please note that although we are unable to offer our exchange services at this time, we have not blocked access to any of your funds. You may sign in and withdraw your currency at any time. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.Thank you so much for your patience.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. However, I realize that regulations cannot be change and have no choice to accept the outcome. I do strongly object to the way my complaint was handled by the other party including the restriction of my account without me receiving any notice about it and the evasive replies to my inquiries. Sincerely, [redacted]

Hi Mr. **,
We have yet to receive the information requested in Case No. [redacted] Please follow the instructions in that email to move your case forward.

Hi Ms. [redacted],
We'd like to check in and let you know that we are still working hard on the issues surrounding this withdraw. We understand how incredibly frustrating it must be to have to wait this long for a withdrawal, and would like to extend our sincere apologies. There's nothing more we would like than to be able to promptly resolve this issue. We truly appreciate you patience, and will reach out to you as soon as we have an update.

Complaint: [redacted]I am rejecting this response because: I am still waiting for action from Coinbase. If I did not respond today, the Bureau would assume my complaint was satisfactorily handled as it has been five days. Please restore access to my account.Sincerely,[redacted]

Hi Ms. [redacted],
Thanks for writing in. As of July 25, 2017, you must be 18 or older to access Coinbase services. For more information, you may reference our user agreement here: [redacted] We're sorry for any inconvenience this may cause, and we welcome your son...

back on the platform when he turns 18.

Hello [redacted],
The issue was resolved by coinbase they did transfer the coins I thank You and the Revdex.com of San Francisco.
my case # is  [redacted]

Better...

Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have indicated this already days ago, that the matter was resolved as soon as I mentioned the Revdex.com to them.Sincerely, [redacted]

Hi there,
 
Thanks for reaching out to Coinbase. As we told Mr. [redacted] in case #[redacted] that as a FinCEN certified Money Service Business, we are periodically required to Identify users on our platform and that if he wants to sell his bitcoin to his bank account, he is going to need to...

provide a copy of his State issued ID. We hope that answers the question.

Hi Mr. Keller,
Thanks for writing in. The transaction has been confirmed on the blockchain. You can see it on the public ledger: https://blockchain.info/tx/[redacted] We sent the funds to the address you indicated. We urge you to show your vendor the transaction on the public ledger if they are denying they received the funds.
Further, we regret to inform you that we are no longer able to support your Coinbase account as we have reason to believe that your account was engaged in prohibited use. Please note that we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address.

Hello Mr. [redacted],
 
The order in question was canceled due to an insufficient funds message. I'm very sorry if we detected insufficient funds on your bank account in error.
 
To further explain, we can only operate on the information we have available to us at the time. To reduce the risk of fraud and bank chargebacks, we use such tools which may, unfortunately, not be 100% perfect.
 
Please note that you may attempt another order at any time. However, we are not able to bypass this tool in our system, and if we do detect insufficient funds in your bank, even in error, your order may be cancelled.
 
I would suggest to please double-check your banking information attached to your order and also to reach out to your bank to see if there happens to be any holds, or pending charges, or a check that may not have cleared your bank, which would trigger this cancelled order in our system.
 
Thanks for your understanding, and please feel free to create another order any time.

Hi Ms. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It appears that one of our support agents is currently engaged with you in Case No. [redacted] to help...

you with regaining account access. It looks like you set up your [redacted] preference with an app other than Authy. [redacted] keys do not transfer between applications. If you still have access to the original application please use the codes from that one.Should you require further assistance, please don't hesitate to reach out directly to that email.

Complaint: [redacted]I am rejecting this response because:
This was NOT a new device. I had used it many times before. There was NO reason to block my account and you did not allow me to log in for about 36 hours. I lost an opportunity to purchase at a much lower price and that cost me thousands of dollars. I do love the part about contacting you though. I TRIED ABOUT 50 TIMES!!!!!!
Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. We're glad to hear that your issue has now been resolved. If there's anything else we can help you with, please let us know!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] B[redacted]