Coinbase, Inc

Hi Mr. [redacted]Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We've reviewed your account details and found that the bank account information that was entered did not include your last name. As a result, the system rejected the payment method. We've gone ahead and updated your bank account to include your full name, so you should be all set. We've responded to your support ticket on 8/22. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It looks like a specialist from our payments team is currently engaged with you in Case No. [redacted]...

to locate this deposit. At first glance, it appears that the wire was sent from a business bank account that

Hi Mr. [redacted], Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. A review of your account shows that a recent chargeback has temporarily placed a hold on your ability...

to make purchases. We've escalated your account to a fraud specialist, and they will reach out to you if we are able to re-enable buys on your account. In the meantime, although we are not currently able to offer our exchange services, we have not blocked access to any of your funds. You may sign in and withdraw your currency. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.

Hi Ms. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. Since this deposit was sent without your REF number, the system was unable to automatically match it...

to your Coinbase account. Further, since our records show that you currently reside in an unsupported country, we will be unable to manually match it to your account. We are working with our payments team to return this deposit to you. You should receive it in the next 10 business days. In the meantime, please let us know if there's anything we can do to help.

Hello Mr. [redacted], I am sorry for the trouble you had with your account and also the delay in a customer support agent getting back to you. We have a heavy back log of emails that we are making our way through and it is slowing down our response times.Looking at your account we had a restriction...

applied that required you to upload your ID and self shot. Once this was done, it looks like the restriction was removed and the funds were deposited into your GDAX account. If you run into any further trouble, please feel free to reach out to us in case [redacted] We can look into the matter further.Again, I am sorry for the trouble with your account and the delay in an agent responding to you.

Hi Mr. [redacted]
Thanks for writing in. The only available solution to this issue is to proceed with account recovery. Your insistence on bypassing our security protocol is not something we can accommodate. Thank you for your understanding.

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the issues you were having with your vault. It looks like a member of our support team has been assisting you in Case No. [redacted]. We responded to your case on August 3rd. If you still need assistance, please don't hesitate to...

reach back out.

Hi Mr. **, We're very sorry to hear that you are having problems trading on the platform. Since you are unable to pass identify verification due to not having a social security number, your issue would need to be manually reviewed. We've confirmed that your issue has been escalated to a specialist...

in Case No. [redacted]. They will reach out to you as soon as they have an update. Please note that although we are unable to offer our exchange services at this time, we have not blocked access to any of your funds. You may sign in and withdraw your currency at any time. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.Thank you so much for your patience.

Hello Mr. [redacted], Sorry for the wait on our response to your support inquiry. We definitely appreciate your time and patience while we work to scale up our support teams during this stage of rapid growth! The reversal code we received (R08 Payment Stopped) caused a restriction on your account...

that prevents you from completing buy orders. Please note that this restriction is for new buy orders, and we have not blocked access to your funds in any way. Sorry for the confusion! For future reference, if you are ever unsure if an order processed, you can check by visiting the history page for your account. This can help to avoid unintentional double orders such this. One of our support team members has requested a review of your account to remove this restriction and has replied to you in support case #[redacted]. Please reply directly to that support case if you have further questions regarding this! Thank you!

Hi Dr. [redacted],
Thanks for letting us know. Apologies for the frustration here. We've received confirmation from a specialist that the problem has been fixed. If you are still encountering issues, please respond directly to the support ticket and we would be more than happy to help. Thank you so much for your patience.

Better...

Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have indicated this already days ago, that the matter was resolved as soon as I mentioned the Revdex.com to them.Sincerely, [redacted]

Hi Ms. [redacted],
Thanks for writing in. As of July 25, 2017, you must be 18 or older to access Coinbase services. For more information, you may reference our user agreement here: [redacted] We're sorry for any inconvenience this may cause, and we welcome your son...

back on the platform when he turns 18.

Hello Mr. [redacted],
 
The order in question was canceled due to an insufficient funds message. I'm very sorry if we detected insufficient funds on your bank account in error.
 
To further explain, we can only operate on the information we have available to us at the time. To reduce the risk of fraud and bank chargebacks, we use such tools which may, unfortunately, not be 100% perfect.
 
Please note that you may attempt another order at any time. However, we are not able to bypass this tool in our system, and if we do detect insufficient funds in your bank, even in error, your order may be cancelled.
 
I would suggest to please double-check your banking information attached to your order and also to reach out to your bank to see if there happens to be any holds, or pending charges, or a check that may not have cleared your bank, which would trigger this cancelled order in our system.
 
Thanks for your understanding, and please feel free to create another order any time.

Complaint: 1[redacted]I am rejecting this response because:
JAN
18
Received bitcoin
from bitcoin address[redacted] BTC +$831.23 USD
 
also why is selling price not same as buying price unfair to customer it should be the same price   why should u get a 10 dollar advantage everytime I buy bitcoin and everytime I sell bitcoin
 
On Thursday, February 2, 2017 6:19 PM, Adan Sandoval <[redacted]> wrote:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] B[redacted]

Complaint: [redacted]I am rejecting this response because: I am still waiting for action from Coinbase. If I did not respond today, the Bureau would assume my complaint was satisfactorily handled as it has been five days. Please restore access to my account.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Date Sent: 8/8/2017 12:27:24 PM
Complaint: [redacted]I am rejecting this response because:
The delay is no longer acceptable, and I would like to change what I am requesting from Coinbase.  To recap:  Coinbase took a huge amount of personal information from me (name, address, phone, email, social security number), linked their company to my bank account, and took a photo of my driver's license.  They then immediately denied me access to the account I created, without reason or explanation.  
I understand technology companies have growth issues;  I have been a venture capitalist for 20 years.  I understand coinbase is supposed to be a reputable company; A good friend was one of the first 3 employees.  But, taking someone's very personal information and then ignoring them for two months is not OK.
I no longer want access to my account, and I no longer care why you blocked me.  I want a notarized lettered from an Officer of the Company, certifying that all of my personal information has been destroyed.
 
Sincerely,[redacted]
Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. We're glad to hear that your issue has now been resolved. If there's anything else we can help you with, please let us know!

Hi there,
 
Thanks for reaching out to Coinbase. As we told Mr. [redacted] in case #[redacted] that as a FinCEN certified Money Service Business, we are periodically required to Identify users on our platform and that if he wants to sell his bitcoin to his bank account, he is going to need to...

provide a copy of his State issued ID. We hope that answers the question.

Complaint: [redacted]I am rejecting this response because:
This was NOT a new device. I had used it many times before. There was NO reason to block my account and you did not allow me to log in for about 36 hours. I lost an opportunity to purchase at a much lower price and that cost me thousands of dollars. I do love the part about contacting you though. I TRIED ABOUT 50 TIMES!!!!!!
Sincerely,[redacted]