Coinbase, Inc

Complaint: [redacted]I am rejecting this response because:
This response doesn't actually solve anything, you are just buying more time as you have done for over a month now. When a bank transfer takes two days.
Sincerely,[redacted]

Hi Mr. [redacted], Thanks for writing in. I'm sorry to hear about the trouble you're experiencing. It looks like we responded to your support ticket on 8/9. If you still need assistance, please let us know by responding to that ticket. Thank you!

Hi [redacted], Thank you for contacting Coinbase. We can confirm that your case is in the appropriate queue to be reviewed. We will respond to you in Case No. [redacted] as soon as we have an update. We appreciate your patience and understanding while we work through a higher than normal volume of support...

requests. Thank you!

Hi again,
 
Thanks for your patience with this Mr. [redacted]. I checked the transaction again, and it looks like it had to be routed through our other bank, so the transaction was sent out by the bank today. You should see those funds in your bank account the next business day or two. Please feel free to reach out to us through your open ticket [redacted] to let us know if you see those funds in your bank account by the end of October 12. Sorry for the delay and thanks for your patience while we worked to get these funds back to you. Let us know if you have any other questions.

Complaint: [redacted]I am rejecting this response because:
 
I think I am explaining this scenario multiple time to different coinbase representative, sbut I am happy to explain it one more time. Please refer to screen shot attached. I the screen shot I have attached purchased and sent transaction to a wallete address mentioned in screen shot, the address is not my coinbase BTC address. Coinbase representative is free to check my bitcoin BTC wallete. I got a response that I have initiated that transaction which I told multiple times. If I had initiated that transaction I would not have filed complaint. 
Instead of resolving the issue different Coinbase are asking same question again and again. still my unauthorized transaction mystery is unsolved.
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I was not contact personally via email, and I have yet to see the reinstatement, and also there is no expected timeline as to when this transaction would be reinstated.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted]
Thanks for writing in. A review of your account details shows that your issue was recently resolved by a member of our support team. Please let us know if you still need help, and we would be more than happy to assist. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. However, I realize that regulations cannot be change and have no choice to accept the outcome. I do strongly object to the way my complaint was handled by the other party including the restriction of my account without me receiving any notice about it and the evasive replies to my inquiries. Sincerely, [redacted]

Hi Mr. [redacted],
Thanks for writing in. Sorry to hear bout the trouble! We responded to you on 9/4, in Case No[redacted], but have yet to hear back from you. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi [redacted]Thanks for writing in. The bank wire was likely rejected due to the name mismatch. You should see it back into your bank account within 10 business days. Please make sure you only send wires from a bank account in your own name. Please let me know if you have any additional questions or...

concerns.

We have been in contact with Mr. [redacted] through case [redacted] Mr. [redacted] had an issue where he began a sell and it didn't finalize until the 16th of February. This was the response sent to Mr. [redacted]: Hello,I apologize for the delay in responding to your email. We have had...

a high volume of emails and we are making our way through them as fast as we can.From this end, it appears that your sell did finally complete (on Feb 16th). Are you still running into any further trouble?Again, sorry for the late reply and for the difficulty you have been having with this process.

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear that your issue has not yet been resolved. We do see that a member of our support team reached out to you on 8/14 in Case No. [redacted]. We need you to take action in order to move your case forward. Please take a look at that email for instructions. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Complaint: [redacted]
I am rejecting this response because it is taking forever for the issue to be corrected.This was first filed on Aug 10 and after 2 weeks of having heard nothing, was then escalated to the Revdex.com.I finally heard something after what took about another week. However, the information given to me is somethingthat I already know and the problem is still there.There seems to be a promise of a resolution which to me sounds like it will take another few weeks beforeI get an update.I would like this to remain open until the issue is fully resolved.
Sincerely,
Raymund [redacted]

Hi Ms. [redacted],
We'd like to check in and let you know that we are still working hard on the issues surrounding this withdraw. We understand how incredibly frustrating it must be to have to wait this long for a withdrawal, and would like to extend our sincere apologies. There's nothing more we would like than to be able to promptly resolve this issue. We truly appreciate you patience, and will reach out to you as soon as we have an update.

Hi Mr. **,
We have yet to receive the information requested in Case No. [redacted] Please follow the instructions in that email to move your case forward.

Hello Mr. [redacted],  We know that having access to your account is important and it can be stressful when you are waiting on a response from our support team. We are working hard to scale up our teams to keep up in this stage of rapid growth, and we sincerely appreciate your time and patience!...

It appears that you have lost access to your 2 factor authentication app and are having trouble verifying your ID during the account recovery process. One of our team members has followed up with you in support case #[redacted] and provided information on gaining access to your account. Please reply to that support ticket if you have any more questions or concerns about the account recovery process. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted],
Thanks for writing in. We understand how important it is to be able to access your account. We received an email from you indicating that your account may have been compromised. As account security is our top priority at Coinbase, it is our standard operating procedure to restrict...

account activity until we can be sure that the account is no longer compromised. It looks like we've worked with you to resolve this matter already. Should you require further assistance, please don't hesitate to reach out us.