Coinbase, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
I think I am explaining this scenario multiple time to different coinbase representative, sbut I am happy to explain it one more time. Please refer to screen shot attached. I the screen shot I have attached purchased and sent transaction to a wallete address mentioned in screen shot, the address is not my coinbase BTC address. Coinbase representative is free to check my bitcoin BTC wallete. I got a response that I have initiated that transaction which I told multiple times. If I had initiated that transaction I would not have filed complaint. 
Instead of resolving the issue different Coinbase are asking same question again and again. still my unauthorized transaction mystery is unsolved.
 
 
Sincerely,[redacted]

Hi again,
 
Thanks for your patience with this Mr. [redacted]. I checked the transaction again, and it looks like it had to be routed through our other bank, so the transaction was sent out by the bank today. You should see those funds in your bank account the next business day or two. Please feel free to reach out to us through your open ticket [redacted] to let us know if you see those funds in your bank account by the end of October 12. Sorry for the delay and thanks for your patience while we worked to get these funds back to you. Let us know if you have any other questions.

Complaint: [redacted]I am rejecting this response because:
This response doesn't actually solve anything, you are just buying more time as you have done for over a month now. When a bank transfer takes two days.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted], Thanks for writing in. I'm sorry to hear about the trouble you're experiencing. It looks like we responded to your support ticket on 8/9. If you still need assistance, please let us know by responding to that ticket. Thank you!

Hi Mr. [redacted],
Thanks for writing in. It looks like we are still waiting for your response to Case No. [redacted], which was sent to you on 7/3/17. Please respond directly to that email so that we can move your case forward. Thank you!

Hi Mr. [redacted]
Thanks for writing in. The only available solution to this issue is to proceed with account recovery. Your insistence on bypassing our security protocol is not something we can accommodate. Thank you for your understanding.

Hi Mr. [redacted],
Thanks for writing in. We understand how important it is to be able to access your account. We received an email from you indicating that your account may have been compromised. As account security is our top priority at Coinbase, it is our standard operating procedure to restrict...

account activity until we can be sure that the account is no longer compromised. It looks like we've worked with you to resolve this matter already. Should you require further assistance, please don't hesitate to reach out us.

Hello Mr. [redacted],  We know that having access to your account is important and it can be stressful when you are waiting on a response from our support team. We are working hard to scale up our teams to keep up in this stage of rapid growth, and we sincerely appreciate your time and patience!...

It appears that you have lost access to your 2 factor authentication app and are having trouble verifying your ID during the account recovery process. One of our team members has followed up with you in support case #[redacted] and provided information on gaining access to your account. Please reply to that support ticket if you have any more questions or concerns about the account recovery process. Thank you!

Hi Mr. [redacted], Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. A review of your account shows that a recent chargeback has temporarily placed a hold on your ability...

to make purchases. We've escalated your account to a fraud specialist, and they will reach out to you if we are able to re-enable buys on your account. In the meantime, although we are not currently able to offer our exchange services, we have not blocked access to any of your funds. You may sign in and withdraw your currency. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.

Complaint: [redacted]
I am rejecting this response because it is taking forever for the issue to be corrected.This was first filed on Aug 10 and after 2 weeks of having heard nothing, was then escalated to the Revdex.com.I finally heard something after what took about another week. However, the information given to me is somethingthat I already know and the problem is still there.There seems to be a promise of a resolution which to me sounds like it will take another few weeks beforeI get an update.I would like this to remain open until the issue is fully resolved.
Sincerely,
Raymund [redacted]

Hello Mr. [redacted], I am sorry for the trouble you had with your account and also the delay in a customer support agent getting back to you. We have a heavy back log of emails that we are making our way through and it is slowing down our response times.Looking at your account we had a restriction...

applied that required you to upload your ID and self shot. Once this was done, it looks like the restriction was removed and the funds were deposited into your GDAX account. If you run into any further trouble, please feel free to reach out to us in case [redacted] We can look into the matter further.Again, I am sorry for the trouble with your account and the delay in an agent responding to you.

Hi Mr. [redacted]
Thanks for writing in. A review of your account details shows that your issue was recently resolved by a member of our support team. Please let us know if you still need help, and we would be more than happy to assist. Thank you!

Hi Mr. [redacted]Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We've reviewed your account details and found that the bank account information that was entered did not include your last name. As a result, the system rejected the payment method. We've gone ahead and updated your bank account to include your full name, so you should be all set. We've responded to your support ticket on 8/22. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi [redacted]Thanks for writing in. The bank wire was likely rejected due to the name mismatch. You should see it back into your bank account within 10 business days. Please make sure you only send wires from a bank account in your own name. Please let me know if you have any additional questions or...

concerns.

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear that your issue has not yet been resolved. We do see that a member of our support team reached out to you on 8/14 in Case No. [redacted]. We need you to take action in order to move your case forward. Please take a look at that email for instructions. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the issues you were having with your vault. It looks like a member of our support team has been assisting you in Case No. [redacted]. We responded to your case on August 3rd. If you still need assistance, please don't hesitate to...

reach back out.

We have been in contact with Mr. [redacted] through case [redacted] Mr. [redacted] had an issue where he began a sell and it didn't finalize until the 16th of February. This was the response sent to Mr. [redacted]: Hello,I apologize for the delay in responding to your email. We have had...

a high volume of emails and we are making our way through them as fast as we can.From this end, it appears that your sell did finally complete (on Feb 16th). Are you still running into any further trouble?Again, sorry for the late reply and for the difficulty you have been having with this process.

Hi Ms. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. Since this deposit was sent without your REF number, the system was unable to automatically match it...

to your Coinbase account. Further, since our records show that you currently reside in an unsupported country, we will be unable to manually match it to your account. We are working with our payments team to return this deposit to you. You should receive it in the next 10 business days. In the meantime, please let us know if there's anything we can do to help.