Coinbase

Complaint: [redacted] I am rejecting this response because: From the CONSUMER: Sent 9/12/1:59:AM Complaint: [redacted] I am rejecting this response because: This update repeats the previous with no date or further helpThe ticket mentioned or the one the issue originally was logged with has had zero updates so keeping me informed via the ticket number stated has not happenedMany more users now continue to be in a similar position and the concern now if this won't get resolved and we will all lose many thousands of dollarsSincerely, [redacted] Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canOur records indicate that you were able to regain access to your accountIf you are still experiencing issues, please respond to Case No [redacted] Thank you!

Hello again, Sorry but as we stated before, here are the transactions records that we have Mr [redacted] sold BTC for $per coin: Subtotal: $798.00Our fee – $11.89Total: $ / = which is 1.49% We would love to see any records that Mr [redacted] has that indicate otherwise, but as we stated this is what our records show and there is no discrepancy from what we can seeThanks for your time and let us know if you have any other questions

Hello Mr [redacted] , Thanks for your patience while we resolved this issue! One of our support team members has followed up with you in support case # [redacted] on June 29th, and a credit has been issued to your GDAX account in relation to the June 21, ETH-USD market event The funds are now available in your ETH-USD account balance You can see your credit amount and the calculations used to determine this by visiting: [redacted] If your account encountered a default (amount owed) due to a margin call during this market event, this default is now cleared and trading is available for your account again at this timeThank you for your time and patience!

Complaint: [redacted] I am rejecting this response because: The coinbase representative is trying to make it seem like my account was inaccessible because I raised the issue of a possible malicious party being involved in the problem of my account being inaccessible That makes no sense.My account became inaccessible just before a 200$ transaction cleared I tried several times to contact the coinbase support team, even called the fraud prevention department hoping to be able to talk to anybodyThe message on the fraud department voicemail box says they would call me within hoursThey did not ever call meI filed this complaint with the Revdex.com the next day, assuming that sombody at coinbase was attempting to scam meIt was around the same time I raised the issue to coinbase of a possible malicious party being involved The next day they put a temporary lock on my accountThey investigated for a few days and removed the temporary lock saying my account is secure and no evidence of malicious activitySo that lock id is no longer an issue; it was placed on the account after the account became inaccessible to me, and it has been lifted while the account is still inaccessible to me!However I think this Revdex.com complaint was what prompted coinbase to finally respond to my numerous support requests.Also, the support ticket system on the coinbase website is not recording any of my requests, which makes it difficult to view a timeline of this problemI filled out and submitted the form, and they obiously got the messages, but the system did not create any new support ticketsI have created a support ticket in the past and it went through fine, so I know the system worksMy restricted access to createing support tickets supports the possibility that a coinbase employee was attempting to scam me I've read a lot of stories in the coinbase community forum about people being denied access to their funds and coinbase keeping their moneyThat possibility is real, which is why every day I am more urgent to resolve this.That's all aside from the original problem, which still existsI am still unable to access my account because of google authenticator isn't working.Yesterday, I finally received an email from coinbase that said they could remove google authenticator from my account if I answer some questions to prove my identityThey said I had to call the fraud department and leave them a voicemail with the answers to the questionsI did thatSo yesterday, hours ago I received an email that said google authenticator will be removed from my account in hourshours later I received the same emailGoogle authenticator will be removed in hourshours later I received yet anotherGoogle authenticator will be removed in hours......So now it seems every hours the removal time is being reset to hours.I am still unable to access my accountAnd these emails make it seem like google authenticator will never be removed.Sincerely, [redacted] ***

Hello Mr***, I am sorry for the trouble you are having uploaded your ID into our systemAs a FinCEN certified Money Service Business, we are periodically required to Identify users on our platformThat being said, we want to help you complete this procedure to help restore your account and the ability to buy and sell againWe contacted you in case [redacted] Can you please respond to that email and we can look into this matter furtherAgain, I am very sorry for the troubles with your account

Complaint: [redacted] I am rejecting this response because: My only options are to Accept or Reject the response In their response, the merchant has asked for more time to respond I am OK with allowing them a little more time to respond, but I do not want to "Accept" this as a final response and close the case At this time, there has been no resolution to my complaint, but I not mind waiting a little longer for a resolution Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the issues with the recent purchase of BTCWe are currently investigating this issue, and a member of our support team reached out to you in Case No [redacted] on 8/We will reach out to you immediately in that thread once we have an updateThank you so much for your patience!

Hello Mr***, Our system requires verification of new devices via email before they are allowed to access your Coinbase accountPrevious attempts to email you were blocked by your email provider, and this resulted in us placing a blockage on future attempts to email youThis is necessary in order to keep our mail servers from being placed on spam blacklistsIt looks like you wrote into our support team regarding this issue on June 26th, and one of our support team members has followed up with you on June 27th, in support case # [redacted] and helped you to resolve this issueIf you have any further questions regarding this, please reply directly to that support case and we are happy to help!

Hi Mr [redacted] , Thanks for writing inYour name has been updated in our system to reflect your first and last name accuratelyAs far as your limits, we regret that we are unable to raise it at this timeLimits can be different for different people depending on various factors including (but not limited to) payment methods, geographic region, and verification levelYou can take a look at your current limits and the verification steps required to raise your limits here: [redacted] If you have completed all those steps, your limits will be increased automatically as you build a purchase history with CoinbaseI hope this information helpsPlease let us know if you have any further questions or concernsThank you for using Coinbase!

Complaint: [redacted] I am rejecting this response because THE ASSISTANCE THAT YOUR EMAIL OFFERED ME - -IS THE SAME OLD ROBOT WEBSITE LETS GET REAL - - YOU HAVE ENOUGH INFORMATION TO TRANSFER THE FUNDS IN MY ACCOUNT - -SO, JUST DO IT ! MY THOUGHT AT THIS MOMENT - - IS ARBITRATION AND THAT SHOULD BRING THIS MATTER TO A CONCLUSION Sincerely, [redacted] ***

Hi Mr [redacted] , Thanks for writing inWe are currently investigating your issue and need more information from you to resolve this matterPlease respond to Case No [redacted] with the requested information so that we can move your case forwardThank you for your patience while we work towards resolution

Complaint: [redacted] I am rejecting this response because: you still have fixed nothing and appear to be stealing my money.Sincerely, [redacted]

Hi Mr. [redacted] We reached out to you last week to inquire about the trade IDs you are writing in about. Please respond to Case No. [redacted] if you still need assistance. Thank you!

Hi Mr [redacted] Thank you for the clarificationWe were able to locate your support ticket and have escalated it to the GDAX teamAs soon as we have an update, we will be sure to update youThank you!

Hello Mr [redacted] , I apologize for our delay in responding to your support request! We are currently investigating the order in question, and one of our support team members replied to you today in support case # [redacted] Feel free to reply directly to that support ticket with any further information or questions you may haveThank you for your time and patience while we investigate this matter!

Hi Mr [redacted] Thanks for writing inWe're sorry to hear about the issues getting your identity verifiedWe've escalated your case to our compliance teamThey will reach out to you in Case No [redacted] with an update shortlyPlease note that we have not blocked access to any of your fundsYou may sign in and withdraw your currency at any timePlease note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet addressThank you so much for your patience and understanding

Hi Mr***, Thanks for writing inWe're very sorry to inform you about your account closureUnfortunately, since this is a public forum, we are unable to provide you additional details regarding the reason for the closureYou may, however, respond to the support ticket if you'd like to provide additional informationThis isn't a decision we take lightly, and we apologize for any inconvenience or frustration this may have caused

Revdex.com and Justin (from Bitcoin) ID [redacted] This issue was resolved yesterdayThe fact they did not communicate to me or with me since August 29th was the reason for my complaint (I waited 2.5)I am not sure if complaining prompted them to communicate with me yesterday or if just took them two and a half weeks to get back to me because they are understaffed and super busy The support person was helpful and the issue is resolved, however I did in fact lose moneyWhen I started emailing their company, the price of a single bitcoin was $4574, now two and a half weeks later, support answered my requests and assisted by resolving the issue as outlined in my complaint, the price is now $ Thank you [redacted]

Hello Mr [redacted] I apologize for the delay in our support team's response to your inquiry! We are working and taking steps to grow our support teams, and to scale up our websites' capability to handle the amazing surge of traffic we have seen in recent monthsWe definitely can understand your frustration, and we want to ensure that our site is as stable as possibleHowever, while we strive to provide continuous service across our platform, we're unable to guarantee website uptimeAs such we're unable to provide compensation for trades that theoretically could have been created during site outagesFor more information on this please refer to the Coinbase User Agreement: [redacted] Thank you for your understanding