Coinbase

Hi Mr [redacted] Thank you for your patience while we get this sorted outWe have confirmed that the wires have been returned to youThis took longer than it should have, and we want to extend our apologies for the delayWe understand how important it is to have your bank wires processed in a timely manner, and we are working hard to scale our team to address our customer's needsPlease let us know if there's anything else we can help you withThank you for using Coinbase!

Complaint: [redacted] Appreciate your response but my concern is only partially resolvedThe disputed transaction where you took away my $of BTC from.my account , you haven't transferred those in my account yetI'll upload the identification proof and I hope the buys will be restored like u mentioned but what about my $of BTC ? When will I receive those back since now the charge back issues is resolved ? Sincerely, [redacted]

Hi Ms [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can It looks like you'll need to verify your identity before we can continue processing orders for your accountA member of our support team has responded to you in Case No [redacted] Please follow the instructions contained in that email to move forwardThank you!

Complaint: [redacted] I am rejecting this response because: It has been three business days and the $7,has still not been credited back to my bank accountI would like some confirmation / wire tracking number so that I can contact the issuing bank and try to figure out why it hasn't landed in my account Sincerely, [redacted]

Hello Mr [redacted] , The order in question was canceled due to an insufficient funds messageI'm very sorry if we detected insufficient funds on your bank account in error To further explain, we can only operate on the information we have available to us at the timeTo reduce the risk of fraud and bank chargebacks, we use such tools which may, unfortunately, not be 100% perfect Please note that you may attempt another order at any timeHowever, we are not able to bypass this tool in our system, and if we do detect insufficient funds in your bank, even in error, your order may be cancelled I would suggest to please double-check your banking information attached to your order and also to reach out to your bank to see if there happens to be any holds, or pending charges, or a check that may not have cleared your bank, which would trigger this cancelled order in our system Thanks for your understanding, and please feel free to create another order any time

Hello Mr [redacted] , I apologize for the delay in our response to your original support request! It looks like there was a pending review of your account that resulted in the cancellation of the order in questionOne of our team members has just followed up with you in support case # [redacted] Please reply directly to that support ticket if you have any further questions regarding thisThank you for your time!

Complaint: [redacted] I am rejecting this response because: the money has still not been credited to my account which is the only response I will accept. Sincerely, [redacted]

We contacted Mr [redacted] about his account in case In that case we let Mr [redacted] know we were missing some documents for his business and we needed him to complete that before we can move forwardOnce we have these documents, we can review them and move forward from thereHere is the email that was sent out: Hello again, Unfortunately as the available limits for the Coinbase account were too low at the time these three payments were received, these payments were not converted to USD automatically (Instant Exchange) and they were not sent to your bank account eitherWe've sent the Bitcoins back to your BTC wallet in your Coinbase account ' [redacted] ' and you can Sell them to your USD wallet up to your weekly limit, or send the Bitcoin to an external Bitcoin wallet Your current Buy and Sell limit using the USD wallet is set to $15,per week, but in order to be able to apply for Wires, or apply for higher limits (bank transfer limits, or higher Buy/Sell limits) we need you to complete a Business profile for this Coinbase account, as it is a Merchant account but it has no Business profile setup You need to go to this page [redacted] choose the Business account type and then complete the Business form here [redacted] Your Business profile will be reviewed and you will then be able to link a corporate bank account, continue using the Merchant Tools to accept Bitcoin payments (that can either be kept in Bitcoins or instantly exchanged to your local currency and deposited to the USD wallet within your available limits), and we will also be able to ask a specialist to review your limits or the Wire bank support I am sorry for the issues this is causing for youIf you need help completing your Business profile or further assistance with anything else, please let me know

Hi Ms [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canSince this deposit was sent without your REF number, the system was unable to automatically match it to your Coinbase accountFurther, since our records show that you currently reside in an unsupported country, we will be unable to manually match it to your accountWe are working with our payments team to return this deposit to youYou should receive it in the next business daysIn the meantime, please let us know if there's anything we can do to help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Date Sent: 8/3/4:19:PM Complaint: [redacted] I am rejecting this response because Coinbase is being having problems with customers services for the last months and now I could finally get an answer but still, no date to solve my problem This money is for re-investment and I have it stuck for the last months Sincerely, [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have around $50,in coins your GDAX exchange, and you have blocked my access to those coins All I am asking is for you to return the coins to me I am not asking for restoration of services.Sincerely, [redacted]

Hi Ms [redacted] , Thanks for writing inWe're not entirely sure what you are requesting, but we'll do our best to helpIt sounds like you would like to have your ether "refunded" to youAlthough we aren't able to refund any specific transaction, you are free to exchange your ether into USD and then transfer those funds into your bank accountIf you do not want to add a bank account, you can still move your digital currency using the blockchainYou can move your ether offsite to another wallet address, whether it be a hardware wallet or another online walletPlease note that we are unable to recommend or suggest one wallet over anotherFurther, we would be unable to make this transfer on your behalf - you would have to initiate it yourself by logging into your accountShould you need further assistance, please don't hesitate to reach back out to us

Complaint: [redacted] I am rejecting this response because Coinbase is being having problems with customers services for the last months and now I could finally get an answer but still, no date to solve my problem This money is for re-investment and I have it stuck for the last months Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: From the CONSUMER: Sent 10/8/10:40:PM Complaint: [redacted] I am rejecting this response because: I already responded with the orderID: [redacted] Sincerely, [redacted] Sincerely, [redacted] ***

Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canA review of your account shows that this issue has been resolvedIf that's not the case, please respond to Case No [redacted] and we would be more than happy to help

Hi Ms [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that one of our support agents is currently engaged with you in Case No [redacted] to help you with regaining account accessIt looks like you set up your [redacted] preference with an app other than Authy [redacted] keys do not transfer between applicationsIf you still have access to the original application please use the codes from that one.Should you require further assistance, please don't hesitate to reach out directly to that email

Hi Mr. [redacted] , We've escalated your case to our payments team with regard to the transaction on 8/1. We're working on a resolution for you, and as soon as we have an update, we will respond to you in Case No. [redacted] .

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and reluctantly find that this resolution is satisfactory to meThat said, I am extremely frustrated by the lack of support provided by the business in the initial case, and disappointed that extreme measures and multiple side channel contact attempts were required to bring attention and resolution to this matterGoing forward I have reduced my trading activity with the business with the intent of finding a more competent and responsive alternative Sincerely, [redacted]

We contacted Ms [redacted] in case [redacted] about her accountWe asked that she upload a copy of her ID and self shotOnce that was done, we had another team review the accountUnfortunately, it was deemed (after review) that we would not be able to let Ms [redacted] continue buying and selling bitcoin in CoinbaseAlthough she can no longer buy or sell, we have not blocked her from accessing her funds and she can send the funds in her Coinbase wallet to another exchangeHere is the email that was sent to let her know she was ineligible: Hello, ***.A manual review has determined that you are not eligible to use the Coinbase platform to purchase digital currencyWe're sorry for any inconvenience that this may caused.We regret that we are not able to supply you with any additional information.Please note that we have not blocked access to any balance currently in your Coinbase accountWhile we can no longer process buy orders via our banking relationship, you may withdraw these funds at any time.Again, I apologize for any inconvenience this has caused you