Coinbase Reviews (392)
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Hi Ms [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canSince this deposit was sent without your REF number, the system was unable to automatically match it to your Coinbase accountFurther, since our records show that you currently reside in an unsupported country, we will be unable to manually match it to your accountWe are working with our payments team to return this deposit to youYou should receive it in the next business daysIn the meantime, please let us know if there's anything we can do to help
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Date Sent: 8/3/4:19:PM Complaint: [redacted] I am rejecting this response because Coinbase is being having problems with customers services for the last months and now I could finally get an answer but still, no date to solve my problem This money is for re-investment and I have it stuck for the last months Sincerely, [redacted] Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have around $50,in coins your GDAX exchange, and you have blocked my access to those coins All I am asking is for you to return the coins to me I am not asking for restoration of services.Sincerely, [redacted]
Hi Ms [redacted] , Thanks for writing inWe're not entirely sure what you are requesting, but we'll do our best to helpIt sounds like you would like to have your ether "refunded" to youAlthough we aren't able to refund any specific transaction, you are free to exchange your ether into USD and then transfer those funds into your bank accountIf you do not want to add a bank account, you can still move your digital currency using the blockchainYou can move your ether offsite to another wallet address, whether it be a hardware wallet or another online walletPlease note that we are unable to recommend or suggest one wallet over anotherFurther, we would be unable to make this transfer on your behalf - you would have to initiate it yourself by logging into your accountShould you need further assistance, please don't hesitate to reach back out to us
Complaint: [redacted] I am rejecting this response because Coinbase is being having problems with customers services for the last months and now I could finally get an answer but still, no date to solve my problem This money is for re-investment and I have it stuck for the last months Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: From the CONSUMER: Sent 10/8/10:40:PM Complaint: [redacted] I am rejecting this response because: I already responded with the orderID: [redacted] Sincerely, [redacted] Sincerely, [redacted] ***
Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canA review of your account shows that this issue has been resolvedIf that's not the case, please respond to Case No [redacted] and we would be more than happy to help
Hi Ms [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that one of our support agents is currently engaged with you in Case No [redacted] to help you with regaining account accessIt looks like you set up your [redacted] preference with an app other than Authy [redacted] keys do not transfer between applicationsIf you still have access to the original application please use the codes from that one.Should you require further assistance, please don't hesitate to reach out directly to that email
Hi Mr. [redacted] , We've escalated your case to our payments team with regard to the transaction on 8/1. We're working on a resolution for you, and as soon as we have an update, we will respond to you in Case No. [redacted] .
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and reluctantly find that this resolution is satisfactory to meThat said, I am extremely frustrated by the lack of support provided by the business in the initial case, and disappointed that extreme measures and multiple side channel contact attempts were required to bring attention and resolution to this matterGoing forward I have reduced my trading activity with the business with the intent of finding a more competent and responsive alternative Sincerely, [redacted]
We contacted Ms [redacted] in case [redacted] about her accountWe asked that she upload a copy of her ID and self shotOnce that was done, we had another team review the accountUnfortunately, it was deemed (after review) that we would not be able to let Ms [redacted] continue buying and selling bitcoin in CoinbaseAlthough she can no longer buy or sell, we have not blocked her from accessing her funds and she can send the funds in her Coinbase wallet to another exchangeHere is the email that was sent to let her know she was ineligible: Hello, ***.A manual review has determined that you are not eligible to use the Coinbase platform to purchase digital currencyWe're sorry for any inconvenience that this may caused.We regret that we are not able to supply you with any additional information.Please note that we have not blocked access to any balance currently in your Coinbase accountWhile we can no longer process buy orders via our banking relationship, you may withdraw these funds at any time.Again, I apologize for any inconvenience this has caused you
Complaint: [redacted] I am rejecting this response because: From the CONSUMER: Sent 9/12/1:59:AM Complaint: [redacted] I am rejecting this response because: This update repeats the previous with no date or further helpThe ticket mentioned or the one the issue originally was logged with has had zero updates so keeping me informed via the ticket number stated has not happenedMany more users now continue to be in a similar position and the concern now if this won't get resolved and we will all lose many thousands of dollarsSincerely, [redacted] Sincerely, [redacted]
Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canOur records indicate that you were able to regain access to your accountIf you are still experiencing issues, please respond to Case No [redacted] Thank you!
Hello again, Sorry but as we stated before, here are the transactions records that we have Mr [redacted] sold BTC for $per coin: Subtotal: $798.00Our fee – $11.89Total: $ / = which is 1.49% We would love to see any records that Mr [redacted] has that indicate otherwise, but as we stated this is what our records show and there is no discrepancy from what we can seeThanks for your time and let us know if you have any other questions
Hello Mr [redacted] , Thanks for your patience while we resolved this issue! One of our support team members has followed up with you in support case # [redacted] on June 29th, and a credit has been issued to your GDAX account in relation to the June 21, ETH-USD market event The funds are now available in your ETH-USD account balance You can see your credit amount and the calculations used to determine this by visiting: [redacted] If your account encountered a default (amount owed) due to a margin call during this market event, this default is now cleared and trading is available for your account again at this timeThank you for your time and patience!
Complaint: [redacted] I am rejecting this response because: The coinbase representative is trying to make it seem like my account was inaccessible because I raised the issue of a possible malicious party being involved in the problem of my account being inaccessible That makes no sense.My account became inaccessible just before a 200$ transaction cleared I tried several times to contact the coinbase support team, even called the fraud prevention department hoping to be able to talk to anybodyThe message on the fraud department voicemail box says they would call me within hoursThey did not ever call meI filed this complaint with the Revdex.com the next day, assuming that sombody at coinbase was attempting to scam meIt was around the same time I raised the issue to coinbase of a possible malicious party being involved The next day they put a temporary lock on my accountThey investigated for a few days and removed the temporary lock saying my account is secure and no evidence of malicious activitySo that lock id is no longer an issue; it was placed on the account after the account became inaccessible to me, and it has been lifted while the account is still inaccessible to me!However I think this Revdex.com complaint was what prompted coinbase to finally respond to my numerous support requests.Also, the support ticket system on the coinbase website is not recording any of my requests, which makes it difficult to view a timeline of this problemI filled out and submitted the form, and they obiously got the messages, but the system did not create any new support ticketsI have created a support ticket in the past and it went through fine, so I know the system worksMy restricted access to createing support tickets supports the possibility that a coinbase employee was attempting to scam me I've read a lot of stories in the coinbase community forum about people being denied access to their funds and coinbase keeping their moneyThat possibility is real, which is why every day I am more urgent to resolve this.That's all aside from the original problem, which still existsI am still unable to access my account because of google authenticator isn't working.Yesterday, I finally received an email from coinbase that said they could remove google authenticator from my account if I answer some questions to prove my identityThey said I had to call the fraud department and leave them a voicemail with the answers to the questionsI did thatSo yesterday, hours ago I received an email that said google authenticator will be removed from my account in hourshours later I received the same emailGoogle authenticator will be removed in hourshours later I received yet anotherGoogle authenticator will be removed in hours......So now it seems every hours the removal time is being reset to hours.I am still unable to access my accountAnd these emails make it seem like google authenticator will never be removed.Sincerely, [redacted] ***
Hello Mr***, I am sorry for the trouble you are having uploaded your ID into our systemAs a FinCEN certified Money Service Business, we are periodically required to Identify users on our platformThat being said, we want to help you complete this procedure to help restore your account and the ability to buy and sell againWe contacted you in case [redacted] Can you please respond to that email and we can look into this matter furtherAgain, I am very sorry for the troubles with your account
Complaint: [redacted] I am rejecting this response because: My only options are to Accept or Reject the response In their response, the merchant has asked for more time to respond I am OK with allowing them a little more time to respond, but I do not want to "Accept" this as a final response and close the case At this time, there has been no resolution to my complaint, but I not mind waiting a little longer for a resolution Sincerely, [redacted]
Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the issues with the recent purchase of BTCWe are currently investigating this issue, and a member of our support team reached out to you in Case No [redacted] on 8/We will reach out to you immediately in that thread once we have an updateThank you so much for your patience!