Colony Brands, Inc.

Review: I have had an account with a mail order company "Midnight Velvet" for some time now. no problem. In February I received a statement from a partner company "Swiss Colony" demanding payment for merchandise which I neither ordered nor received. oddly enough the statement amount was $119.00 with $100.00 of the amount waiting to be shipped. I spoke with customer service asking for a tracking number and was told a tracking number could not be located at that time. I have written a letter to The Swiss Colony asking for details. Apparently the letter was ignored because I have since received three more letters threatening to turn the account in to collections. I am confused and unsure of how to proceed. Any help would be appreciated.Desired Settlement: would like to know who ordered from this company and where was this package delivered.

Business

Response:

[redacted] Ms. [redacted] in November of 2014. As you can see, the order included Ms. [redacted] signature and social security number. The merchandise was delivered on November 14, 2014 to the address indicated on the order form: [redacted]. If Ms. [redacted] needs additional assistance with this matter she can contact Swiss Colony credit and ask to speak to the Loss Prevention department.

Review: I have ordered from seventh avenue 2 times and both time the product I got was either broken or ripped and their products are not worth the price.I

First time I ordered a electric fire place, when I opened the box it was damaged so I sent it back. When they sent me a new one it was also damaged so I sent it back an cancelled my order. A few years later I ordered a bed spread for $350.00. After two weeks the bed spread ripped down the seam, pillows started ripping and my son had a button from one of t g e pillows in his mouth. After contacting them on a price reduction they offered me 15% off which was bull because it was only going to get worse. I told them that was an insult and asked if they could do better and never got a response from them even after numerous email asking for a better price. I learned my lesson sent the items back and will never order from them again!!Desired Settlement: I do not want a replacement. I will just never ever order from them again!

Business

Response:

Our records indicate [redacted] is listed as a promotional account. There are no orders in place under this name. Orders shipped to this address are not in her name. Our customers’ safety is of our utmost concern. For our customers’ security and confidentiality, we are not able to divulge any additional information.

Sincerely,

Seventh Avenue Customer Service

Consumer

Response:

Review: I was billed for a backordered item, charged shipping and handling for the item, as well as charged interest for the item. Representative "[redacted]" claimed that "the system will not allow for the order to be canceled" when I made the request to cancel the order.Desired Settlement: Credit of cost of backordered item plus all shipping, handling, and interest charges.

Business

Response:

We received the correspondence from the Revdex.com regarding your order #[redacted] placed 4/11/2015. We apologize for any confusion regarding the delayed shipment and billing of the Nefertiti Dress.

Review: MONTHLY BILLING ACCOUNTCurrent Balance:$0.00 Payment Activity:Last Payment Received:$220.57 11/01/2012Change Payment Due DateMinimum payment due: $0.00Transaction History:I paid this account in full on 11/1/2012, as soon as I realized this account had gone into collections. In fact the company that they had was so rude, I refused doing any business with them. As a result, I logged directly in to my account, and I paid this account in "FULL." They however, have reported my account as a charge-off, and refuse to correct the reporting of my account. I did not pay this account to anyone other than them directly through my account, therefore there reporting in unfair, and very inaccurate...Desired Settlement: I would like it completely removed from my report. If not, I want it reported accurately as a collection, and not a charge off...

Business

Response:

Ms. [redacted] account was charged off as a loss and referred to a collection agency in July of 2011. She was informed of this action in a telephone conversation on December 20, 2011. Ms. [redacted] subsequently paid the balance on the charged off account in November of 2012, more than a year after the account was charged off.The information Ms. [redacted] cites in her complaint (Current Balance: $0.00 Last Payment Received: $220.57 11/01/2012 Minimum payment due: $0.00) is correct. Paying a charged off account in full does not change the fact that the account was, in fact, charged off as a loss. It does change the status of the account to “Paid in full, was a charge off.” Since the information furnished accurately reflects the payment history and current status of the account, Montgomery Ward sees no reason to alter or delete the account information.

Consumer

Response:

Review: I've used/attempted to use Montgomery Ward's system 3 times for mailing list removal. Montgomery Ward uses Catalog Choice for mailing list removal but has NOT HONORED THEIR COMMITMENT to mailing list removal!!!Desired Settlement: Montgomery Ward will remove former resident ,Mr. [redacted], from their mailing list at my current address. No more Montgomery Ward Catalogs will be received at this address after TH. MAR.12,2015!( Former resident James R. Box EZ# [redacted]) 1. Mr. [redacted] CEO,Colony Brands Inc. will provide a SIGNED RESPONSE to this complaint. 2. Mr. [redacted] will provide a copy of his response by e-mail or U.S. Mail to me. ( This is the FINAL TIME for Montgomery to solve this REPEATED PROBLEM!!! As a point of information, Catalog Choice will be notified of a non or inadequate response.) Awaiting Mr. [redacted] response, W R

Business

Response:

We received the correspondence from

the Revdex.com in regards to your request to have a former resident,

[redacted], removed from the mailing listing. We apologize for any

disappointment. Our records indicate this name was requested to be removed from

the Montgomery Ward catalog listing previously. We regret that even though the

request has been completed, it is still possible you may receive another catalog

from us. As some catalogs are already at their shipping destinations, to be

released at a later date. The entire process can take from six to eight weeks.

We apologize for any inconvenience, but appreciate the opportunity to explain.

Sincerely,

Review: On August 26, 2014, I mailed a pair of red buckle mesh slides that were of poor quality (for what I paid) to the mentioned address. According to the US Postal Service, they were delivered on Aug.29,2014 at 11:26 a.m. EST. I also provided the company with a tracking number. I have since sent a letter to the same address ([redacted]). I have not been successful in getting someone to communicate with me. All of my contacts have been ignored.

Product_Or_Service: n/a

Order_Number: [redacted] Account_Number: n/aDesired Settlement: DesiredSettlementID: Refund

Just a response to my request.

Business

Response:

We received the correspondence from the RevDex.com regarding a return of Red Buckle Mesh Slides. We are sorry for any

inconvenience you have experienced regarding your return or phone

calls.

After extensive research, records indicate the shoes

were from order #[redacted] placed 9/28/2009. Unfortunately, we have no record

of attempts to contact us, as there are no active orders in our system, on which

to make comments. Our guarantee is listed on the order blank in the center of

the catalog or online under Customer Service/Help and states, “All items come

with a money-back guarantee* only if returned

within 30 days of invoice date. You may request a full merchandise

refund or exchange (if available). The refund or credit does not include the

original shipping charges or the return shipping

charges.”

We wish you had been in contact with

us prior to the return, as our returns processing center’s address is: [redacted], and we would have been able to

relay this information. It is entirely possible the slides were returned to a

supplier, who did not have record of the order due to the belated

return.

We have as a one time courtesy,

issued credit for $29.95, even though we have not received the returned product

at our facility. Your refund will follow within the next seven to twenty one

days. We are sorry for any confusion, but hope you will keep the above

information in mind if there are any additional concerns. Sincerely, Ashro

Review: I have been a customer of ASHRO for several years. Throughout the years there has been issues with delivery where the packages were left out in the open on my porch (in the city) and I did not receive them. I immediately reached out to ASHRO to inform them and had the orders delivered to my job to alleviate this issue from happening again. I have never been late on a payment and have always paid more than the monthly payment. I recently retired, with that I will be home to watch out and receive any orders I placed. I placed an order on March 25th for upcoming events. I opened my email on March 28th and saw a note from ASHRO stating that "they could not place my order due to inability to satisfy my needs". I called their Customer Service and was to that due to the previous order not being received, that they suggest shopping locally. I was shocked and ask if there was anyone I could talk to. And explained that there should not be any more receiving issues because I am retired and should be able to receive any orders I place. I was so disappointed and was told "No". Then I asked what is the purpose of having an account with them if they refuse to accept my order. I am so disappointed and was told that I could close my account. If my orders will not be accepted, then there is no purpose to have an account. I AM SO DISAPPOINTED AS I HAVE BEEN A LOYAL PAYING CUSTOMER OVER 5 YEARS!Desired Settlement: I want ASHRO to honor my requested order I placed on March 25, 2016

Business

Response:

We received the correspondence from the Revdex.com in regards to a change in your account status. We are sorry you were disappointed.

We strive to improve our ability to provide our customers with fine service and products and take these decisions very seriously. Nonetheless, it should be obvious that we cannot continue to ship merchandise that is lost, stolen or misdirected. Please keep in mind if any further delivery issues arise we will have no choice but to cease delivering to your address. All shipping and tracking information is sent via email, this allows our customers the convenience of knowing when their shipment will arrive by tracking its progress. Please feel free to review our guarantees listed on the order blank in the center of the catalog or online under Customer Service/Help.

As a courtesy, we have restored your ability to utilize your Ashro credit account. Due to the status change, you will need to resubmit your last order and it will be processed as a standard credit order subject to final credit approval. Our records indicate you have been a customer since 5/24/2012 and we regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Ashro

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and appreciate the offer to let me resubmit my order from Ashro. As I stated, you don't get a $400 balance on the account without wanting and liking some the previous orders I have placed with Ashro.

Regards,

Review: I have an account with this company. They have an online bill payment system to pay on your account. I have always paid on my account using online check payment from my checking account. In there FAQ section it states you may make online payments by check. I always did this with no problem. You login to your account and it sometimes allows you to do so but then errors out and says it is their issue not yours and to try back again later. I have written customer service NUMEROUS times about this issue and have called customer service. I DO NOT HAVE A CREDIT CARD TO USE FOR PAYMENT. Only a checking account. Now, they have penalized me and my balance is over a thousand dollars because of all the 25.00 penalties for being late when IT IS THERE SYSTEM THAT will not allow me to use my check payment online. They have not helped to resolve this issue and not I am in default because of their system error!Desired Settlement: I want to be able to make a payment online using my checking account and I WANT the late payments taken off of my account SO THAT I CAN pay on this account and WITH MY CHECKING ACCOUNT like other times before. This is totally insane!!

Business

Response:

Mr. [redacted] was allowed to make automated check (ACH) payments on his account until the second consecutive ACH payment was returned on August 13, 2015. Mr. [redacted] made subsequent payments in October and November 2015 using other forms of remittance. It is Seventh Avenue's position that it has a reasonable basis for refusing to allow Mr. [redacted] to make payments on his account via ACH. Nonetheless, as a courtesy to Mr. [redacted], Seventh Avenue has credited his account to remove the late payment fees assessed since August of 2015. This adjustment will appear on his next monthly billing statement.

Review: [redacted] Order #:[redacted] Shipping address: [redacted] Attention: [redacted], President

Colony Brands Inc.

1112 7th Avenue

Monroe, WI 53566

Dear Mr. [redacted]:

I am sure you will be as shocked and appalled as I was when you learn of my experience with one of your affiliates, Montgomery Wards, and their shady shipping services.

On July 16, 2014, I placed an online catalog order for a Super Plush Convertible Sofa, item # sw701419 to be delivered to my daughter’s residence. I was appalled when after waiting almost a month from the shipping date of July 23, 2014, my daughter in dismayed called me to tell me that when she opened the box immediately after it was delivered she noticed multiple damaged sections on the sofa and proceeded to take pictures (see attached pictures) which she texted them to me. I was shocked when I reviewed the pictures, what happened?

The entire ordeal between talking to the customer service representative and customer service supervisors has been a travesty of justice, beginning with the first time I made multiple calls to the customer service department to get answer as to what was causing the delayed in the delivery because my daughter was unable to go on her vacation. On August 4, 2014, I spoke with Ruth, who was very courteous but was not able to help me further with my request because there was no information available regarding the mobile carrier or tracking number therefore due to my dissatisfaction and frustration; she offered me a 25% discount off the price. My daughter waited a few more days but had to leave for her trip. After she got back home, there was still no delivery. I called the customer service department and I was transferred to the department’s supervisor, [redacted], who proceeded to apologize for my frustration and dissatisfaction with the company’s incompetence and inability to obtain any information regarding the mobile carrier contracted to deliver my daughter’s sofa. In addition, Ms. [redacted] after putting me on hold multiple times trying to contact other departments for information and being unsuccessful proceeded to offer a 25% discount on top of the previous 25% discount offered.

I was visiting my daughter when Atlantic Logistic Freight delivered the sofa on August 22, 2014. To my dismayed, there was only one small man for a job that required two me and the man had a very difficult time bringing the huge box into my daughter’s home and also the truck did not had a ramp. I once again I called the customer service department and I was transferred to Ms. [redacted] (if that is her name) supervisor of customer relations. I explained to her that was appalled by the company’s service and delivery methods.

In conclusion, I am returning this shoddy product to you, and I expect a credit to my account within seven days. I cannot believe you are aware of or that you would condone this type of inadequate service, mismanagement and deceptions from the delivery service and the multiple discounts offered by the customer service representative and supervisors that were not honor.

Thank you

Sincerely, [redacted] Cc: Ms. [redacted], Customer Service Department

Ms. [redacted], Customer Contact Manager

Customer Service Legal Department

1112 7th Avenue

Monroe, WI 53566 [redacted] Supervisors of Customer Service Department

3650 Milwaukee Street

Madison, WI 53714 [redacted], Attorney General

Wisconsin Department of Justice

114 East, State Capitol

P.O. Box 7857

Madison, WI 53707-7857

Dickeyville Contact Center

400 S Main St

Dickeyville, WI 53808

Hannibal Contact Center

3201 Palmyra Rd (Rte W)

Hannibal, MO 63401

Monroe Contact Center

1301 18th St

Monroe, WI 53566

How long does it take for my order to be processed?

Processing Time

All orders take up to 1-2 business days for processing.

Processing for orders charged to a major credit card or debit card will begin the following business day.

Shipping Guidelines

Please allow 7-10 business days for standard delivery, 3-4 business days for Expedited delivery, 1-2 business days for Express delivery.

Delivery times apply only to credit-approved orders of in-stock items delivered to the continental U.S. We cannot guarantee arrival times for items that require extra delivery time (such as personalized items) and orders going to destinations outside our shippers' standard delivery areas.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order # [redacted] placed

7/16/2014 via internet. We sincerely apologize for any disappointment with your

order for the Plush Storage Sofa. We sincerely apologize for the long delivery

delay, and the problems involved in the actual delivery of your item, as well as

the condition it arrived in. Thank you for bringing these issues to our

attention. These concerns have been forwarded to the proper departments for

additional review and consideration.

Review: I ordered a item from this company, months ago. And when I received it, the item was very poor. To which it was advertised. I sent it back and I do not have the item. The company did receive it, I had a conformation e-mail when they did get it. Now I'm getting a past due bill from them months after the fact. Of $37.58. I do not understand why they are sending me a bill. When they have the item in their possession. I do not have this item. But yet I'm getting a bill.Desired Settlement: I don't have the item. So, therefor I would like this overdue statement cleared off my account.

Business

Response:

We received your correspondence from the RevDex.com regarding order #[redacted] placed via internet 1/30/2014. We are sorry for

any confusion regarding our return policies.

Our guarantee states “If any item, for any reason, does

not meet your expectations, just return it to us. We’ll gladly refund your

merchandise amount, credit your account, or send a replacement (if available).

Your complete satisfaction is guaranteed!” It is a standard practice in the

catalog industry that the customer is responsible for any return postage if an

item is returned because the customer changed his or her mind; the item didn’t

fit or was not as expected.

The balance on your account reflects original shipping

and processing of $23.95 and applicable finance charges and late fees. Our

records indicate that statements were issued monthly since 2/12/14. As of

today’s date no payment has been received. As a one-time courtesy, we have credited the

remaining shipping and processing charge. The late charges and finance charges

will also be removed bringing your account to a zero balance. Please allow 24 to

48 hours for these changes to reflect on your account.

We hope this information has been helpful. We appreciate

the opportunity to explain.

Review: I ordered two products from the Swiss Colony back in September 2013. They were for my son and nephew on their birthday in October 2013; however, I received two of the brownies and one of the other. I called The Swiss Colony and explained what I had received. The young lady stated to disregard the second order of brownies and do not send it back. I received a bill for all three products and I started calling on February 3rd 2014. My first bill came out at the end of January. Here are the times I called. 2-28-2014 at 3:50 pm. 3-11-2014 at 3:37 pm. 3-17-2014 at 4:15 pm. 3-17-2014 at 9:34 pm. All of these times I was on hold waiting for the credit department. On the 3-23-2014 I talked to a gentleman and he did apologize and said that the credit department was closed. On the 3-24 at 4:20 pm I spoke with Karen and she checked my account and informed me that I ordered by mail and online. If that was the case I would have received two of both. Finally in April 3rd 2014 at 3:29 pm I spoke with someone named Crystal and I was informed they will credit my account and to look for a new bill. I received my new bill and paid for the amount they were requesting. I received my next bill in May 2013 and my new due date is June 10th 2014. I am receiving harassing phone calls from the company at least 3 times a week. I asked them to cease and desist but they refuse to stop calling. I explained to them I have paid and they stated that they see where I have paid but continue to harass me.Desired Settlement: Stop calling me

Business

Response:

We received your correspondence from

the Revdex.com regarding orders #[redacted] and [redacted]. We apologize

for any confusion regarding the placement of these orders and the subsequent

billing issues.

Our records indicate that order

#[redacted] was received by mail on 9/26/13. It consisted of one order of Supreme

Brownie Sandwiches, a Pumpkin Coffee Cake, and a free Chocolate Collection in

Chris Mouse Tin. Subsequently, an order acknowledgement was sent by email

9/27/13. On the same day a similar order was received via internet. Order

#[redacted] contained the Supreme Brownie Sandwiches and Pumpkin Coffee Cake, but

did not include the free gift. An acknowledgement of this order was sent by

email 9/28/13.

A request was received via internet

10/5/14 to cancel the Pumpkin Coffee Cake from the mail order. A credit of

$24.95 was issued 10/6/13. The remaining order balance was $28.90 ($19.95 for

the Supreme Brownie Sandwiches + $8.95 shipping and processing). As a courtesy,

we have made an adjustment for the shipping and processing on this

order.

Records confirm the numerous times

you called regarding your bill. We regret that your concerns were not promptly

resolved. Credit of $40.90 was issued 4/3/14 for the duplicate order, however,

shipping and processing of $12.95 remained. This amount was credited

5/28/14.

Account records show a single

payment of $18.38 received 5/9/14. Finance charges also accrue each month your

account carries a balance. The remaining balance of $1.57 owed for the Supreme

Brownie Sandwiches, as well as any finance charges, has been written off to

bring your account to a zero balance. Consequently, all debt collection calls

will cease.

We hope this information has been

helpful. We appreciate the opportunity to explain. Sincerly, Swiss Colony

Review: I set up a payment through their internet site. I received an email acknowledging that the payment was received on 7/25/15. On 8/17/15 I received a bill with a late fee on it. I called the company to find out why I was receiving a bill with a later fee since I never received any notice of an issue with the payment. I found out they had a problem with the payment going through but no notice that they had an issue with the payment which could of rectified the whole situation without a problem. There was plenty of money in my account to cover the bill but apparently something was entered incorrectly by whom I have no clue. When you send an email notifying a person the payment is received, I assume it's taken care of not that their was an issue and that I should some how magically know about it. Their response to this was they don't have enough people to let them know their is an issue with a payment that is being processed. If that is the case they shouldn't be allowed to take online payments. I now get a late fee and a ding on my credit score due to their poor business practice.Desired Settlement: I don't think I should have a mark against my credit score due to their email stating the payment was received and I shouldn't have had to pay the late fee.

Business

Response:

Seventh Avenue to clarify two points for Ms. [redacted] - 1. No adverse information has been furnished to a consumer reporting agency regarding her account. 2. A late payment fee was not assessed on her account. Finance charges were assessed based on the balance carried from one billing cycle to the next. More to the point, however, Seventh Avenue agrees with Ms. [redacted] that the failure to provide notice of a problem with processing her payment does not represent the proper level of customer service. Seventh Avenue offers its apologies to Ms. [redacted] for the inconvenience, and has credited her account in the amount of $10 as a courtesy. Since the account previously had a zero balance, the credit balance will be refunded to Ms. [redacted] in the next two weeks. Finally, Seventh Avenue has begun work on a project to provide email notice to customers whose on line payments were not properly credited to their account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I contacted Seventh Avenue regarding a charge that I noticed on a recent credit report dated from March 2012. I explained to them that I wanted this debt validated as I've never received any order from this company. I once placed an order back in early 2012 for two items that turned out to be out of stock. I was informed to do nothing and the order would be canceled or contact them and affirm that I still wanted these two items and they'd be back ordered for me. I did nothing and assumed that was the end of the story.

Now, in July 2015 there's a charge on my credit report for $187 for an order that I never received and that was for less than $100 to begin with. I provided the Seventh Avenue people with all this information and an original order number, [redacted] and was told that my inquiry was frivolous and that there was nothing they could or would do for me. Thank you for your time.Desired Settlement: I would like to please have 7th Avenue correct this matter and remove this item from my credit report asap or formally validate this debt. Their initial response was very rude and unprofessional in tone. I fail to understand the need to be adversarial here on the part by 7th Avenue, all I asked for as is my right under the law was to have them please to verify a debt they're claiming that I owe and that I dispute 100%. Thanks again!

Business

Response:

Seventh Avenue's records indicate one of the two items Mr. [redacted] ordered was not shipped and that his account was credited for the unshipped merchandise. The other item was shipped and Mr. [redacted] was billed for the purchase. Monthly billing statements were mailed to Mr. [redacted] from March through December of 2012. Additional attempts to contact Mr. [redacted] were made by telephone, all without success. Nonetheless, due to the small balance involved and the age of the order, Seventh Avenue has elected to request deletion of the account information from Mr. [redacted]'s consumer credit file. This change may take 30-60 days to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance with this matter. I do find it puzzling as to how an original order for two items that with shipping added up to less than $100 somehow ended adding up to a bill for $187 for an alleged single item? No copies of any USPS, FEDEX, or UPS deliveries with a date or time stamp signed by me or even delivery confirmation. These guys are as shady as can be. Thanks again for your help here.

Regards,

First off let me explain something, my wife passed away in early June, 2013. I contacted “The Swiss Colony” to inform them my wife had passed. They explained that they needed the associated documents to correctly close her account. I ensured that everything they requested was submitted to them in a timely manner following the loss of my wife. After a week had passed, I started receiving automated phone calls from this company. Admittedly, I was traveling to be with family that was unable to be here for my wife’s memorial. Upon returning to my house I checked my answering machine which had logged 7 phone calls from this company. I returned the 8th call early last week and asked the person on the other end of the phone “Why are you calling me?” To which the voice replied “Sir, we are looking for a payment on your wife’s account and we would like to know how much you can pay towards it?” I replied “I don’t owe you anything, my name is and never was on the account. My wife passed away last month and I have already sent you the documents you require.” I then receive this response “Well sir you were married to (wife’s name omitted) and therefor you owe us the due balance.” I explained to the representative that I don’t owe them a cent and they will not receive any money from me as my wife did not leave an estate. I was then transferred to a manager (or that’s what the women said!) and she asked if she could mark on the account that I refused to pay. I told her “No, that’s a lie. It’s not that I refuse to pay but that I’m not liable for the debt especially if she didn’t leave an estate!” I ended that call asking when and if they would ever call me back. To which the “manager” replied “No, we won’t be calling you again” and the call was finished.

Now I’m normally not the type of person to get upset but this isn’t the end of the story. The next day I return home after my tough first day back to work and much to my dismay I had received another call from this company. I called them back, yes more irritated/upset/pissed off that now I’m having to re-live my previous experience all while trying to deal with my loss. This next conversation went almost verbatim from the first call. Except, I added that if they were to ever call me again that I would pursue legal charges against the company and the person on the other end of the phone. I didn’t get another call until today, the call was shorter and I explained that from this point on I wanted them to know that I’m going to pursue legal action and I made sure that they understood that the call was being recorded for future reference.

Please take heed that this company does not respect anyone’s privacy and they lack the common decency to leave a grieving spouse alone after such a personal loss.

Review: I placed an order by phone then called back and canceled the order because it would not fit by the dimensions. I spoke to customer service and the order was canceled the next day it did not ship out it was just being processed at that time it was canceled. I spoke to the credit department on March 19th, to Logan and was told my money of $126.00 dollars would be refunded back to my credit card within 24 to 48hours. By Friday March 21st, I called back to the Credit Department and spoke with Lisa, she told me the same thing that my refund of $126.00 dollars would be placed back on my credit card within 24 to 48 hours since the order was canceled and never shipped out. Today is March 26th, my refund of $126.00 dollars is not back on my card so I called Ginny's credit department again to get a status on my refund. The first guy Marcus got smart with me on the phone and told me he would not speak to me because the order was in my fathers name. I told I was the person who placed the order and gave him all the information he refused to assist me when I paid for the order and had placed the order to send to my father. I asked for a supervisor he placed me on hold and never came back. I had to call back again and all of this took another 20 minutes just to get someone on the phone. It seemed strange that the person in Credit came on the phone and told me her name was Alana.I explained to her what I needed and asked for a supervisor when she told me it would take 3 to 5 days to get my money back because the credit refund was never processed. I ask for the supervisor again, she placed me on hold for over 9 minutes came back and told me a supervisor by the name of Cindy would help me. She placed me on hold again for 5 minutes, came back and said that Cindy had to run out so JED another supervisor would help me. After 5 minutes JED comes on the line he said my refund would be 3 to 5 days and they could not expedite my request it would go to the bottom of the list. I feel like there is something wrong here.Desired Settlement: I should not have to wait another 3 to 5 days for my refund from over 6 days ago when it was suppose to be processed the first time I called and canceled the order. I want someone in the Executive office to contact their credit department and immediately refund my $126.00 back to my credit card. Better training is also needed in their credit department I believe their employees are playing around with customers on the phone and not acting professional.

Business

Response:

We received the correspondence from the Revdex.com regarding a down payment refund. We are truly sorry for any inconvenience or disappointment you may have experienced. Per our records, the account and order information is under your Fathers name. We value our customer’s privacy and hold true to the [redacted]. We apologize if this is a limited response due to these concerns.

Review: I ordered two (2) wigs from Ashro and returned the two (2) wigs! I never worn the wigs! I also charged the two (2) wigs on my credit account with Ashro for a total price of $215.99! When I called this company to inquire about my refund they stated the following:

"I had to pay $95.02, which includes charges for one (1) wig and two (2) charges for restocking fees!

I have never heard of such billing practices, in my entire life! Why should I pay for something, in which I have never used or benefitted from?

I did not even pay any money for the wigs!

Thanks for your assistance!

[redacted]Desired Settlement: I need Ashro to delete any charges related to the return wigs!

Thanks! [redacted]

Business

Response:

We received the correspondence from

the Revdex.com regarding your orders #[redacted] both placed November 19th, 2014. We apologize for any confusion

regarding the subsequent return of the wigs and your account

billing.

In accordance with Ashro’s return

policy your account was credited for the merchandise price of the wigs upon return

on 12/25/14 and 12/30/14. Your account was not credited for the shipping and

processing charges, as they are not credited when a product is returned because

the customer didn’t like the product or changed his or her mind, or the item did

not fit. Billing and return information for wigs is listed on the order blank

in the center of the catalog or online under Customer Service/Help. Further,

when orders are placed by phone information is given to the customer stating:

If they are not completely satisfied and must return the wig for an exchange or

refund, you may do so within 30 days of the invoice date. There will be a 30%

restock fee on all wigs returned for a refund; this will be deducted from your

refund amount.

Additionally, the [redacted] Wig was

returned using the Smart Label Option. This option is provided by Ashro as a

customer convenience at a cost of $7.95 which is charged to your account when

the item is returned. This information is clearly disclosed on the return

label. Your account balance incurred finance charges when payment on account

was not received in a timely manner.

We have, as a one time courtesy,

credited the restocking fees, smart label fee and finance charges. Your account

will reflect a zero balance within the next forty eight to seventy two hours.

We regret you were disappointed, but we appreciate the opportunity to explain.

Sincerely, Ashro

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hello, Revdex.com of Wisconsin!

Review: They have an ad or advertisement of a [redacted] cookware set which states with a rebate that makes the total price of the set only $99.00 after rebate. Robins Egg Blue - order item # SC [redacted].

Received a letter from the Rebate Service Center which said or stated what to do to get my rebate money from them - which I never rec a letter - nothing. Montgomery Ward said it would come from them and not Montgomery Ward. So still about 3 - months later, still no rebate monies - nothing. Plus Montgomery Ward says that I still owe $136.75. / min payment only should be $20.00.Desired Settlement: They just send me bill for only $10.00 and taxes on the $99 00 some what not no $136.75 yet owed. I did all that the rebate letter said to do which was sent to them checked-off what I had to send / so I did do as they said for me to do. I am dis-abled and cannot work. I just don't like or appreciate them to jack people around like they are doing (to them). It should be about paid off already pd. out.

The rebate service center # [redacted]

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed by phone on

10/23/2013. We sincerely apologize for any inconvenience you have experienced

with the rebate offer for the 15-piece Speckled Porcelain Cookware Set by [redacted]

Rebates are fulfilled by a third

party. The rebate form, which is sent or can be printed from our website,

requires the buyer to fill out name, address, and email address (if available).

It also requests the buyer send an original or legible copy of the order

confirmation acknowledgement or packing list and the original PLN or UPC Code

from the product packaging. The rebate form and additional information can then

be sent to Promotion [redacted], [redacted] $30 Mail-In Rebate, [redacted] w:st="on">[redacted]. The rebate form states:

“All rebate checks will be paid in U.S. dollars. Sponsor is not responsible for

lost, late, damaged, illegible, misdirected, or postage-due submissions. Please

allow 8-10 weeks for processing from the time your submission is received. Keep

copies of all material submitted for your records.”

Montgomery Ward is not able to

obtain or provide status information about product rebates, therefore, it is

unknown if your rebate check is still on the way. You may inquire about the

status of your rebate by visiting [redacted] or by calling

[redacted], as stated on the form.

A phone call was received by

Customer Service 1/28/14 during which a credit of $30 was issued to your account

as a courtesy for the trouble you had experienced. Your current account balance

is $76.02.

Your order was placed on our credit

plan which does offer low monthly payments. According to our records, your

minimum payment is $20.00 and is due by the fifth of each month. Terms and

conditions of the credit plan can be found in your catalog on the back side of

the center order form or on our website.

We regret any disappointment caused

by this experience, but appreciate the opportunity to explain. We hope you will

give us another chance to serve you better in the

future.

Review: Please change your information about my account to the correct name. The billing address and name is listened on your website correctly but you keep sending letters to my mother (which was my shipping address ONLY). Please fix this. My mother's account was put on my account but no one will fix it.

Kat Hunter

THIS IS WHAT IS ON YOUR SITE (THAT IS CORRECT):

United States

Montgomery Ward® Credit

Account Number:[redacted]Desired Settlement: I would like something in writing that states this is fixed and also an apology for the hardship that was put on my family over this.

Business

Response:

Swiss Colony requires some additional information regarding [redacted] complaint. Represetnatives have attempted to contact [redacted] by telphone and email regarding her complaint, without success. A letter asking [redacted] to contact the Swiss Colony credit deparment was sent to her attention on this date. [redacted] can call the credit department directly at [redacted].

Review:

On 11-13-13, the consumer ordered boots and charged $89.00 to her Monroe & Main credit card. Consumer returned boots and paid $24.00 for shipping label. Consumer claims the company is billing her Monroe & Main store account for purchase of boots. Consumer calls company and no return calls.Desired Settlement: Remove $89.00 from Monroe & Maine credit card.

Refund $24.00 consumer paid for shipping boots.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed via phone on

10/25/2013 for $107.90. We are sorry for any confusion regarding the return of

the Cowgirl Boots.

Review: I have been trying to resolve these charges with this comany for over a year. On my credit report it states that the acct # [redacted] total amount $278.00 due. In a previous complaint it was stated that the company send out fraud forms etc a month ago. Never recieved by snail mail in which it has been sent. When call I am continuiosly transfered from one person to another. I am fustrated beyond that this company can do consumers this way.Desired Settlement: There is no way I would have made these charges yet in my last complaint they stated they were mailing me forms I never recieved over a month ago. This is crazy

Business

Response:

The affidavit Ashro mailed to Ms. [redacted] attention in September was returned as undeliverable. As a result of the delay, Ashro has elected to request deletion of the account information from Ms. [redacted] consumer credit file. This change could take up to 30 days to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.