Colony Brands, Inc.

Review: I have ordered from seventh avenue 2 times and both time the product I got was either broken or ripped and their products are not worth the price.I

First time I ordered a electric fire place, when I opened the box it was damaged so I sent it back. When they sent me a new one it was also damaged so I sent it back an cancelled my order. A few years later I ordered a bed spread for $350.00. After two weeks the bed spread ripped down the seam, pillows started ripping and my son had a button from one of t g e pillows in his mouth. After contacting them on a price reduction they offered me 15% off which was bull because it was only going to get worse. I told them that was an insult and asked if they could do better and never got a response from them even after numerous email asking for a better price. I learned my lesson sent the items back and will never order from them again!!Desired Settlement: I do not want a replacement. I will just never ever order from them again!

Business

Response:

Our records indicate [redacted] is listed as a promotional account. There are no orders in place under this name. Orders shipped to this address are not in her name. Our customers’ safety is of our utmost concern. For our customers’ security and confidentiality, we are not able to divulge any additional information.

Sincerely,

Seventh Avenue Customer Service

Consumer

Response:

Review: I ordered several items online, some of which were backordered. The first backorder was to be 5/2/14. The second time I was told the items were backordered to 5/26/14, which was fine with me. Unfortunately, I received my statement which included charges for the backordered items. I have never been billed for items until they are either shipped and/or received. I called customer service and was told that was their policy because "the payments were so small - $30" and that they wanted to inform me of the amount of credit I had available. I told them I know what credit was available and that they did not need to charge me for something that had not yet been received. I told them that if they were still going to charge me they could just cancel the order and I would do my shopping elsewhere. The lady on the phone told me (after conferring with someone while I was on hold) that this was their policy and they would continue billing me for the items even though they were backordered and that they would not bill me for interest until I actually receive the items. I told her to cancel my order and that since there were already two back-order dates, by the time I finally receive the items, there was a possibility of already paying for the items. There could be another backorder date. I told her it was my intent to send payments of $75 or $100 - not the minimum of $30. I doubt very seriously that I will continue doing business with this company based solely on their billing procedures. While they have very nice products, their billing practices are nothing with which I am familiar and they should be stopped from billing customers for items not yet received and/or shipped. It is appalling that they do business in this way. They are the only company - from all of their sister companies - that have billed me in this manner. I was told by the lady on the phone that my account would be credited no sooner than my next billing cycle - which is ridiculous.Desired Settlement: I want them to stop billing the way they do. I want a credit to my account immediately - not on my next billing cycle - and I want an apology for their unfair and, in my opinion - illegal way - of billing customers for items not yet received. Companies should not be allowed to bill however they please. They should bill accordingly for items shipped and/or received - and NOT BILL CUSTOMERS FOR ITEMS THAT ARE BACKORDERED!

Business

Response:

Country Door did not ask Ms. [redacted] to pay for items that had not been shipped. Billing statements include the full amount of the order so that a customer's available credit limit will accurately reflect their remaining open to buy. However, statements that include unshipped merchandise in the total include the following message:

YOUR ACCOUNT BALANCE INCLUDES $XX.XX OF UNSHIPPED MERCHANDISE. YOU WILL NOT BE BILLED OR CHARGED INTEREST FOR THIS AMOUNT UNTIL IT IS SHIPPED.

Customers are expected to make at least the minimum monthly payment on any portion of their order that has shipped. In Ms. [redacted] case, approximately $180 of merchandise was shipped, significantly more than her monthly payment amount. Finally, in the event Ms. [redacted] paid for the shipped merchandise in its entirety, Country Door would have stopped billing the account until the remaining merchandise was shipped or canceled.

Consumer

Response:

Review: [redacted] Order #:[redacted] Shipping address: [redacted] Attention: [redacted], President

Colony Brands Inc.

1112 7th Avenue

Monroe, WI 53566

Dear Mr. [redacted]:

I am sure you will be as shocked and appalled as I was when you learn of my experience with one of your affiliates, Montgomery Wards, and their shady shipping services.

On July 16, 2014, I placed an online catalog order for a Super Plush Convertible Sofa, item # sw701419 to be delivered to my daughter’s residence. I was appalled when after waiting almost a month from the shipping date of July 23, 2014, my daughter in dismayed called me to tell me that when she opened the box immediately after it was delivered she noticed multiple damaged sections on the sofa and proceeded to take pictures (see attached pictures) which she texted them to me. I was shocked when I reviewed the pictures, what happened?

The entire ordeal between talking to the customer service representative and customer service supervisors has been a travesty of justice, beginning with the first time I made multiple calls to the customer service department to get answer as to what was causing the delayed in the delivery because my daughter was unable to go on her vacation. On August 4, 2014, I spoke with Ruth, who was very courteous but was not able to help me further with my request because there was no information available regarding the mobile carrier or tracking number therefore due to my dissatisfaction and frustration; she offered me a 25% discount off the price. My daughter waited a few more days but had to leave for her trip. After she got back home, there was still no delivery. I called the customer service department and I was transferred to the department’s supervisor, [redacted], who proceeded to apologize for my frustration and dissatisfaction with the company’s incompetence and inability to obtain any information regarding the mobile carrier contracted to deliver my daughter’s sofa. In addition, Ms. [redacted] after putting me on hold multiple times trying to contact other departments for information and being unsuccessful proceeded to offer a 25% discount on top of the previous 25% discount offered.

I was visiting my daughter when Atlantic Logistic Freight delivered the sofa on August 22, 2014. To my dismayed, there was only one small man for a job that required two me and the man had a very difficult time bringing the huge box into my daughter’s home and also the truck did not had a ramp. I once again I called the customer service department and I was transferred to Ms. [redacted] (if that is her name) supervisor of customer relations. I explained to her that was appalled by the company’s service and delivery methods.

In conclusion, I am returning this shoddy product to you, and I expect a credit to my account within seven days. I cannot believe you are aware of or that you would condone this type of inadequate service, mismanagement and deceptions from the delivery service and the multiple discounts offered by the customer service representative and supervisors that were not honor.

Thank you

Sincerely, [redacted] Cc: Ms. [redacted], Customer Service Department

Ms. [redacted], Customer Contact Manager

Customer Service Legal Department

1112 7th Avenue

Monroe, WI 53566 [redacted] Supervisors of Customer Service Department

3650 Milwaukee Street

Madison, WI 53714 [redacted], Attorney General

Wisconsin Department of Justice

114 East, State Capitol

P.O. Box 7857

Madison, WI 53707-7857

Dickeyville Contact Center

400 S Main St

Dickeyville, WI 53808

Hannibal Contact Center

3201 Palmyra Rd (Rte W)

Hannibal, MO 63401

Monroe Contact Center

1301 18th St

Monroe, WI 53566

How long does it take for my order to be processed?

Processing Time

All orders take up to 1-2 business days for processing.

Processing for orders charged to a major credit card or debit card will begin the following business day.

Shipping Guidelines

Please allow 7-10 business days for standard delivery, 3-4 business days for Expedited delivery, 1-2 business days for Express delivery.

Delivery times apply only to credit-approved orders of in-stock items delivered to the continental U.S. We cannot guarantee arrival times for items that require extra delivery time (such as personalized items) and orders going to destinations outside our shippers' standard delivery areas.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order # [redacted] placed

7/16/2014 via internet. We sincerely apologize for any disappointment with your

order for the Plush Storage Sofa. We sincerely apologize for the long delivery

delay, and the problems involved in the actual delivery of your item, as well as

the condition it arrived in. Thank you for bringing these issues to our

attention. These concerns have been forwarded to the proper departments for

additional review and consideration.

Review: On August 26, 2014, I mailed a pair of red buckle mesh slides that were of poor quality (for what I paid) to the mentioned address. According to the US Postal Service, they were delivered on Aug.29,2014 at 11:26 a.m. EST. I also provided the company with a tracking number. I have since sent a letter to the same address ([redacted]). I have not been successful in getting someone to communicate with me. All of my contacts have been ignored.

Product_Or_Service: n/a

Order_Number: [redacted] Account_Number: n/aDesired Settlement: DesiredSettlementID: Refund

Just a response to my request.

Business

Response:

We received the correspondence from the RevDex.com regarding a return of Red Buckle Mesh Slides. We are sorry for any

inconvenience you have experienced regarding your return or phone

calls.

After extensive research, records indicate the shoes

were from order #[redacted] placed 9/28/2009. Unfortunately, we have no record

of attempts to contact us, as there are no active orders in our system, on which

to make comments. Our guarantee is listed on the order blank in the center of

the catalog or online under Customer Service/Help and states, “All items come

with a money-back guarantee* only if returned

within 30 days of invoice date. You may request a full merchandise

refund or exchange (if available). The refund or credit does not include the

original shipping charges or the return shipping

charges.”

We wish you had been in contact with

us prior to the return, as our returns processing center’s address is: [redacted], and we would have been able to

relay this information. It is entirely possible the slides were returned to a

supplier, who did not have record of the order due to the belated

return.

We have as a one time courtesy,

issued credit for $29.95, even though we have not received the returned product

at our facility. Your refund will follow within the next seven to twenty one

days. We are sorry for any confusion, but hope you will keep the above

information in mind if there are any additional concerns. Sincerely, Ashro

Review: I've used/attempted to use Montgomery Ward's system 3 times for mailing list removal. Montgomery Ward uses Catalog Choice for mailing list removal but has NOT HONORED THEIR COMMITMENT to mailing list removal!!!Desired Settlement: Montgomery Ward will remove former resident ,Mr. [redacted], from their mailing list at my current address. No more Montgomery Ward Catalogs will be received at this address after TH. MAR.12,2015!( Former resident James R. Box EZ# [redacted]) 1. Mr. [redacted] CEO,Colony Brands Inc. will provide a SIGNED RESPONSE to this complaint. 2. Mr. [redacted] will provide a copy of his response by e-mail or U.S. Mail to me. ( This is the FINAL TIME for Montgomery to solve this REPEATED PROBLEM!!! As a point of information, Catalog Choice will be notified of a non or inadequate response.) Awaiting Mr. [redacted] response, W R

Business

Response:

We received the correspondence from

the Revdex.com in regards to your request to have a former resident,

[redacted], removed from the mailing listing. We apologize for any

disappointment. Our records indicate this name was requested to be removed from

the Montgomery Ward catalog listing previously. We regret that even though the

request has been completed, it is still possible you may receive another catalog

from us. As some catalogs are already at their shipping destinations, to be

released at a later date. The entire process can take from six to eight weeks.

We apologize for any inconvenience, but appreciate the opportunity to explain.

Sincerely,

Review: MONTHLY BILLING ACCOUNTCurrent Balance:$0.00 Payment Activity:Last Payment Received:$220.57 11/01/2012Change Payment Due DateMinimum payment due: $0.00Transaction History:I paid this account in full on 11/1/2012, as soon as I realized this account had gone into collections. In fact the company that they had was so rude, I refused doing any business with them. As a result, I logged directly in to my account, and I paid this account in "FULL." They however, have reported my account as a charge-off, and refuse to correct the reporting of my account. I did not pay this account to anyone other than them directly through my account, therefore there reporting in unfair, and very inaccurate...Desired Settlement: I would like it completely removed from my report. If not, I want it reported accurately as a collection, and not a charge off...

Business

Response:

Ms. [redacted] account was charged off as a loss and referred to a collection agency in July of 2011. She was informed of this action in a telephone conversation on December 20, 2011. Ms. [redacted] subsequently paid the balance on the charged off account in November of 2012, more than a year after the account was charged off.The information Ms. [redacted] cites in her complaint (Current Balance: $0.00 Last Payment Received: $220.57 11/01/2012 Minimum payment due: $0.00) is correct. Paying a charged off account in full does not change the fact that the account was, in fact, charged off as a loss. It does change the status of the account to “Paid in full, was a charge off.” Since the information furnished accurately reflects the payment history and current status of the account, Montgomery Ward sees no reason to alter or delete the account information.

Consumer

Response:

Review: I was billed for a backordered item, charged shipping and handling for the item, as well as charged interest for the item. Representative "[redacted]" claimed that "the system will not allow for the order to be canceled" when I made the request to cancel the order.Desired Settlement: Credit of cost of backordered item plus all shipping, handling, and interest charges.

Business

Response:

We received the correspondence from the Revdex.com regarding your order #[redacted] placed 4/11/2015. We apologize for any confusion regarding the delayed shipment and billing of the Nefertiti Dress.

Review: I have had an account with a mail order company "Midnight Velvet" for some time now. no problem. In February I received a statement from a partner company "Swiss Colony" demanding payment for merchandise which I neither ordered nor received. oddly enough the statement amount was $119.00 with $100.00 of the amount waiting to be shipped. I spoke with customer service asking for a tracking number and was told a tracking number could not be located at that time. I have written a letter to The Swiss Colony asking for details. Apparently the letter was ignored because I have since received three more letters threatening to turn the account in to collections. I am confused and unsure of how to proceed. Any help would be appreciated.Desired Settlement: would like to know who ordered from this company and where was this package delivered.

Business

Response:

[redacted] Ms. [redacted] in November of 2014. As you can see, the order included Ms. [redacted] signature and social security number. The merchandise was delivered on November 14, 2014 to the address indicated on the order form: [redacted]. If Ms. [redacted] needs additional assistance with this matter she can contact Swiss Colony credit and ask to speak to the Loss Prevention department.

Review: I have an account with this company. They have an online bill payment system to pay on your account. I have always paid on my account using online check payment from my checking account. In there FAQ section it states you may make online payments by check. I always did this with no problem. You login to your account and it sometimes allows you to do so but then errors out and says it is their issue not yours and to try back again later. I have written customer service NUMEROUS times about this issue and have called customer service. I DO NOT HAVE A CREDIT CARD TO USE FOR PAYMENT. Only a checking account. Now, they have penalized me and my balance is over a thousand dollars because of all the 25.00 penalties for being late when IT IS THERE SYSTEM THAT will not allow me to use my check payment online. They have not helped to resolve this issue and not I am in default because of their system error!Desired Settlement: I want to be able to make a payment online using my checking account and I WANT the late payments taken off of my account SO THAT I CAN pay on this account and WITH MY CHECKING ACCOUNT like other times before. This is totally insane!!

Business

Response:

Mr. [redacted] was allowed to make automated check (ACH) payments on his account until the second consecutive ACH payment was returned on August 13, 2015. Mr. [redacted] made subsequent payments in October and November 2015 using other forms of remittance. It is Seventh Avenue's position that it has a reasonable basis for refusing to allow Mr. [redacted] to make payments on his account via ACH. Nonetheless, as a courtesy to Mr. [redacted], Seventh Avenue has credited his account to remove the late payment fees assessed since August of 2015. This adjustment will appear on his next monthly billing statement.

First off let me explain something, my wife passed away in early June, 2013. I contacted “The Swiss Colony” to inform them my wife had passed. They explained that they needed the associated documents to correctly close her account. I ensured that everything they requested was submitted to them in a timely manner following the loss of my wife. After a week had passed, I started receiving automated phone calls from this company. Admittedly, I was traveling to be with family that was unable to be here for my wife’s memorial. Upon returning to my house I checked my answering machine which had logged 7 phone calls from this company. I returned the 8th call early last week and asked the person on the other end of the phone “Why are you calling me?” To which the voice replied “Sir, we are looking for a payment on your wife’s account and we would like to know how much you can pay towards it?” I replied “I don’t owe you anything, my name is and never was on the account. My wife passed away last month and I have already sent you the documents you require.” I then receive this response “Well sir you were married to (wife’s name omitted) and therefor you owe us the due balance.” I explained to the representative that I don’t owe them a cent and they will not receive any money from me as my wife did not leave an estate. I was then transferred to a manager (or that’s what the women said!) and she asked if she could mark on the account that I refused to pay. I told her “No, that’s a lie. It’s not that I refuse to pay but that I’m not liable for the debt especially if she didn’t leave an estate!” I ended that call asking when and if they would ever call me back. To which the “manager” replied “No, we won’t be calling you again” and the call was finished.

Now I’m normally not the type of person to get upset but this isn’t the end of the story. The next day I return home after my tough first day back to work and much to my dismay I had received another call from this company. I called them back, yes more irritated/upset/pissed off that now I’m having to re-live my previous experience all while trying to deal with my loss. This next conversation went almost verbatim from the first call. Except, I added that if they were to ever call me again that I would pursue legal charges against the company and the person on the other end of the phone. I didn’t get another call until today, the call was shorter and I explained that from this point on I wanted them to know that I’m going to pursue legal action and I made sure that they understood that the call was being recorded for future reference.

Please take heed that this company does not respect anyone’s privacy and they lack the common decency to leave a grieving spouse alone after such a personal loss.

Review: I placed an order with Swiss Colony the beginning of December. I called to change the order. I was told I had to speak with someone in the credit dept. She redid my order. She repeated my order back to me and gave me my new balance of $36.81 along with her initials C.M.R .and assured me this was my balance. I totaled up the items and my numbers were higher. I called back. I got a gentleman who I asked to give me the balance owed on my order. He gave me the same price. So I was confident that it was not a mistake. I received a bill from them with a total order balance of 64.84 less the 4.09 payment received. The bill has a note on the bottom changes or corrections mail in envelope enclosed... so I mailed my concerns about the change in price listed as to price quoted over the phone Twice. A few days after I spoke with the second person a lady called to ask if I wanted to add to my order. I declined. Shortly after three today a representative called concerning the statement I made on the invoice. I explained it all to her. She said it looks like The order taker forgot to charge me for one of my items ordered. I went o n to say but I was told that was my balance and she gave me her initials in case there was a problem and I called back and I spoke with a young man who also told me the same balance. She said I don't know what you were quoted (as if to say its my word against theirs). I am very sorry that one of their employee's forgot to charge me for one of my items. I am very sorry that the second employee did not catch that mistake and I am also sorry that the third employee called to try and talk me into adding to my order did not tell me that there was a mistake made in my balance. I am extremely sorry that I was (in essence) called a liar by this 4th contact by the Swiss Colony Company.Desired Settlement: I understand people makes mistakes. It would have been nice if I was told they made a mistake and they are sorry and not make me feel like I made it all up ("I don't know what you were quoted"}. I would like for them to honor the quoted balance I got from TWO of their employee's and they should record all transactions so other customers won't be made to feel as though they are liars.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed by phone on

12/4/2013. We are sincerely sorry for any confusion regarding your order

total.

Review: The received 3 to 4 calls everyday amount my past due balances for the Swiss Colony, Monroe and Main and Ginny's. I am going through Consumer Credit Counseling of SF who has contacted all three creditors and offered a payment plan around May 1. Payments have been made and received by all three companies and the calls still continue. I have called at least three time about the calls and was told that the calls will continue because the accounts are past due even with a payment arrangement in place. I asked that the calls stop but I was told no they will continue unless I brought the accounts current.Desired Settlement: I want the collection calls to stop and to receive some kind of statement stating the payment arrangement was accepted.

Business

Response:

Ms. [redacted] payment proposal through Consumer Credit Counseling Services has not been accepted. Swiss Colony's records indicate Ms. [redacted] placed an order in the amount of $352.12 on April 7, 2014, more than doubling the balance on her account. Less than three weeks later Ms. [redacted] submitted a payment proposal through CCCS. Ginny's, Monroe & Main and Swiss Colony generally suspend late fees and finance charges for accounts in CCCS, but will not until 90 days after the most recent purchase on an account.

It appears that CCCS has begun submitting payments of $20 on Ms. [redacted] accounts. The payments are sufficient to keep Ms. [redacted] Monroe and Main and Ginny's accounts current. Due to the recent purchase however, a $20 monthly payment will not keep the Swiss Colony account current. CCCS can resubmit a payment proposal in July of 2014. Until then Ms. [redacted] will be responsible for the minimum payments due on her accounts.

Consumer

Response:

Review: I have been trying to resolve these charges with this comany for over a year. On my credit report it states that the acct # [redacted] total amount $278.00 due. In a previous complaint it was stated that the company send out fraud forms etc a month ago. Never recieved by snail mail in which it has been sent. When call I am continuiosly transfered from one person to another. I am fustrated beyond that this company can do consumers this way.Desired Settlement: There is no way I would have made these charges yet in my last complaint they stated they were mailing me forms I never recieved over a month ago. This is crazy

Business

Response:

The affidavit Ashro mailed to Ms. [redacted] attention in September was returned as undeliverable. As a result of the delay, Ashro has elected to request deletion of the account information from Ms. [redacted] consumer credit file. This change could take up to 30 days to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered two (2) wigs from Ashro and returned the two (2) wigs! I never worn the wigs! I also charged the two (2) wigs on my credit account with Ashro for a total price of $215.99! When I called this company to inquire about my refund they stated the following:

"I had to pay $95.02, which includes charges for one (1) wig and two (2) charges for restocking fees!

I have never heard of such billing practices, in my entire life! Why should I pay for something, in which I have never used or benefitted from?

I did not even pay any money for the wigs!

Thanks for your assistance!

[redacted]Desired Settlement: I need Ashro to delete any charges related to the return wigs!

Thanks! [redacted]

Business

Response:

We received the correspondence from

the Revdex.com regarding your orders #[redacted] both placed November 19th, 2014. We apologize for any confusion

regarding the subsequent return of the wigs and your account

billing.

In accordance with Ashro’s return

policy your account was credited for the merchandise price of the wigs upon return

on 12/25/14 and 12/30/14. Your account was not credited for the shipping and

processing charges, as they are not credited when a product is returned because

the customer didn’t like the product or changed his or her mind, or the item did

not fit. Billing and return information for wigs is listed on the order blank

in the center of the catalog or online under Customer Service/Help. Further,

when orders are placed by phone information is given to the customer stating:

If they are not completely satisfied and must return the wig for an exchange or

refund, you may do so within 30 days of the invoice date. There will be a 30%

restock fee on all wigs returned for a refund; this will be deducted from your

refund amount.

Additionally, the [redacted] Wig was

returned using the Smart Label Option. This option is provided by Ashro as a

customer convenience at a cost of $7.95 which is charged to your account when

the item is returned. This information is clearly disclosed on the return

label. Your account balance incurred finance charges when payment on account

was not received in a timely manner.

We have, as a one time courtesy,

credited the restocking fees, smart label fee and finance charges. Your account

will reflect a zero balance within the next forty eight to seventy two hours.

We regret you were disappointed, but we appreciate the opportunity to explain.

Sincerely, Ashro

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hello, Revdex.com of Wisconsin!

Review: I contacted Seventh Avenue regarding a charge that I noticed on a recent credit report dated from March 2012. I explained to them that I wanted this debt validated as I've never received any order from this company. I once placed an order back in early 2012 for two items that turned out to be out of stock. I was informed to do nothing and the order would be canceled or contact them and affirm that I still wanted these two items and they'd be back ordered for me. I did nothing and assumed that was the end of the story.

Now, in July 2015 there's a charge on my credit report for $187 for an order that I never received and that was for less than $100 to begin with. I provided the Seventh Avenue people with all this information and an original order number, [redacted] and was told that my inquiry was frivolous and that there was nothing they could or would do for me. Thank you for your time.Desired Settlement: I would like to please have 7th Avenue correct this matter and remove this item from my credit report asap or formally validate this debt. Their initial response was very rude and unprofessional in tone. I fail to understand the need to be adversarial here on the part by 7th Avenue, all I asked for as is my right under the law was to have them please to verify a debt they're claiming that I owe and that I dispute 100%. Thanks again!

Business

Response:

Seventh Avenue's records indicate one of the two items Mr. [redacted] ordered was not shipped and that his account was credited for the unshipped merchandise. The other item was shipped and Mr. [redacted] was billed for the purchase. Monthly billing statements were mailed to Mr. [redacted] from March through December of 2012. Additional attempts to contact Mr. [redacted] were made by telephone, all without success. Nonetheless, due to the small balance involved and the age of the order, Seventh Avenue has elected to request deletion of the account information from Mr. [redacted]'s consumer credit file. This change may take 30-60 days to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance with this matter. I do find it puzzling as to how an original order for two items that with shipping added up to less than $100 somehow ended adding up to a bill for $187 for an alleged single item? No copies of any USPS, FEDEX, or UPS deliveries with a date or time stamp signed by me or even delivery confirmation. These guys are as shady as can be. Thanks again for your help here.

Regards,

Review: I set up a payment through their internet site. I received an email acknowledging that the payment was received on 7/25/15. On 8/17/15 I received a bill with a late fee on it. I called the company to find out why I was receiving a bill with a later fee since I never received any notice of an issue with the payment. I found out they had a problem with the payment going through but no notice that they had an issue with the payment which could of rectified the whole situation without a problem. There was plenty of money in my account to cover the bill but apparently something was entered incorrectly by whom I have no clue. When you send an email notifying a person the payment is received, I assume it's taken care of not that their was an issue and that I should some how magically know about it. Their response to this was they don't have enough people to let them know their is an issue with a payment that is being processed. If that is the case they shouldn't be allowed to take online payments. I now get a late fee and a ding on my credit score due to their poor business practice.Desired Settlement: I don't think I should have a mark against my credit score due to their email stating the payment was received and I shouldn't have had to pay the late fee.

Business

Response:

Seventh Avenue to clarify two points for Ms. [redacted] - 1. No adverse information has been furnished to a consumer reporting agency regarding her account. 2. A late payment fee was not assessed on her account. Finance charges were assessed based on the balance carried from one billing cycle to the next. More to the point, however, Seventh Avenue agrees with Ms. [redacted] that the failure to provide notice of a problem with processing her payment does not represent the proper level of customer service. Seventh Avenue offers its apologies to Ms. [redacted] for the inconvenience, and has credited her account in the amount of $10 as a courtesy. Since the account previously had a zero balance, the credit balance will be refunded to Ms. [redacted] in the next two weeks. Finally, Seventh Avenue has begun work on a project to provide email notice to customers whose on line payments were not properly credited to their account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The company sent a pre-approved catalog to an old address and someone used it to make purchases. I was no longer even residing in that state. I was unaware of until I viewed my credit reports. I contacted Ashro and made am agreement to pay off this debt and that this derogatory record would be removed from my credit reports. It was agreed that this would be removed when I paid the balance. I paid it. It is still on my credit reports.Desired Settlement: Remove this derogatory record from my credit reports

Business

Response:

Ashro cannot locate an account using the address information provided in the complaint. Please provide the billing address on the account at the time it was opened and/or paid.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I received the response to my original claim. I accidentally said I agreed with the findings.

Review: I returned an item in June at The Post Office for 25.90 before the bill was due. On 07/22/2013 I received a bill for $14.65. I haven't made any purchases. They only credited me for 19.95. They charged me for .75 in interest and 7.95 for a debit towards my account., past due amount of .05, average daily balance of 20.29. This is unethical billing practices. I do not owe this company a dime.

I

Business

Response:

We received your correspondence from

the Revdex.com regarding the return of the Ivory Cuff Bracelet from

order #[redacted] placed 5/29/13 via internet. We are sorry for any confusion

regarding your Ashro credit account, and consequent return of the Cuff Bracelet.

Review:

On 11-13-13, the consumer ordered boots and charged $89.00 to her Monroe & Main credit card. Consumer returned boots and paid $24.00 for shipping label. Consumer claims the company is billing her Monroe & Main store account for purchase of boots. Consumer calls company and no return calls.Desired Settlement: Remove $89.00 from Monroe & Maine credit card.

Refund $24.00 consumer paid for shipping boots.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed via phone on

10/25/2013 for $107.90. We are sorry for any confusion regarding the return of

the Cowgirl Boots.

Review: Please change your information about my account to the correct name. The billing address and name is listened on your website correctly but you keep sending letters to my mother (which was my shipping address ONLY). Please fix this. My mother's account was put on my account but no one will fix it.

Kat Hunter

THIS IS WHAT IS ON YOUR SITE (THAT IS CORRECT):

United States

Montgomery Ward® Credit

Account Number:[redacted]Desired Settlement: I would like something in writing that states this is fixed and also an apology for the hardship that was put on my family over this.

Business

Response:

Swiss Colony requires some additional information regarding [redacted] complaint. Represetnatives have attempted to contact [redacted] by telphone and email regarding her complaint, without success. A letter asking [redacted] to contact the Swiss Colony credit deparment was sent to her attention on this date. [redacted] can call the credit department directly at [redacted].