Colony Brands, Inc.

We sincerely regret any inconvenience Ms. [redacted] may have experienced as a result of this matter. A records search indicates the number provided is not currently being dialed on any account. While we are hopeful the issue has been resolved, the inability to locate the account associated with the telephone number makes it more difficult to ensure it does not reoccur. If Ms. [redacted] received another call, we ask that she immediately call the number provided and inform us that the account at issue is not hers.

From: [redacted]Date: Sun, Feb 1, 2015 at 8:37 AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: "[redacted]Got another bill yesterday requesting the LATE payment.  2nd bill within 3 days. As...

soon as I get paid next Friday will pay the remaining balance of 48.00 and will let Revdex.com take care of the other.  Thank you jm

Review: I'm very displease with this company for the following reasons. I started getting phone calls from #[redacted]. It was kind of strange so I decided to contact them back. I spoke to [redacted] according to her. I asked what was the phone calls about, she responded that my account was past due. Immediately, I asked why? and she said that I never made my august payment. I told her it could not be possible since I made a payment on 8/5/13 online and same day if I'm not mistaken I requested a due date change. Since, I have to pay other bills and school same date. I check my bank account and in fact I made a $30.00 payment which was cashed on 8/6/13. I got another call by [redacted] who said I missed July payment, at this point I was very upset because [redacted] told me I never made a payment for august and now he said July. [redacted] then transferred me to customer service, the female from customer service I don't remember her name, told me that they should be answering my questions then she transferred me to [redacted]. [redacted] then told me I got late fee for august and September. When I asked her the reasons why? when I made my payment on time based on their online and in addition I received notification that my next payment was going to be due until 9/30 her responded was that I was responsible to make another payment on the 8/30 since they changed the due date. I asked why I have to make an extra payment when online show only 30.00 due on And then when I asked her why do I have to make an extra payment, when the online payment show 30.00 due on 8/5, and why I was been charged late fee if I made on time payment. She didn't give me any type of answer. I was upset and requested a supervisor. This supervisor said her name was [redacted], then she came up with another story, she said that my account has been past due since February. They have not idea of what they are saying, I have all my bank proof I made my payment. In addition, the supervisor said the due date change take cycle, meaning that it would take place on this month. Why AM I been charge late fee on this month when my payment is not due until 9/30? I still haven't gotten an answer and they keep harassing me.Desired Settlement: I want those late fees remove, first becuase I was not late on august, 2nd I was not late on sep since I received notification that my due date was changed to 9/30 as I requested, & third they do not have knowledge of what they are doing. If their system is incorrect, they need to fix it or before they give any answer, to check their record to make sure.I made all my payment and I have proof. I was late on June and I'm aware of that, but I was not late on augst or sept.

Business

Response:

[redacted] changed the due date on her account on August 5, 2013, requesting the due date be changed from the 5th of the month to the 30th. Monroe and Main has simple guidelines for due date changes. A customer may not go more than 45 days without making a payment on their account, but will not be required to make two payments in less than 20 days. Since [redacted] changed from the 5th to the 30th, her next payment was due on August 30 - less than 45 days, but more than 20 days, from her previous due date. If [redacted] had changed the due date to the 15th of the month, for example, her next payment would have been due on September 15 because August 15 was less than 20 days from her previous due date.

Review: I made an order in october 2013. they sent to wrong address. they have credited my account for the dollar amount ordered in may of 2014, however they did not credit account for the finance charges accrued for the 6 months of there mistake. I have spoke to a few of the employees and nothing but arrogance in return saying I had to pay it . They approximate dollar amount is $45.00. I want that taken off the balance.Desired Settlement: refund of approximately $45.00.

Business

Response:

Ms. [redacted] is mistaken regarding the amount in dispute. Ms. [redacted] placed an order in the amount of $278.35 on October 30, 2013, which was billed to her account on January 1, 2014. Ms. [redacted]s account was credited for the full amount of the order, including shipping and processing. If Ms. [redacted] will review her account statements, she will see that each of the credits applied to her account was accompanied by a credit for finance charges, also. Thus, the finance charges associated with the October 30, 2013 order have been removed from her account balance. Nonetheless, Swiss Colony will, as a courtesy to Ms. [redacted], remove all finance charges assessed on the account since January 1, 2014. This adjustment in the amount of $20.80 will appear on Ms. [redacted] next monthly billing statement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered this camera from Montgomery Wards on 3/14/15. I was then sent a email saying I would have to make a payment first, which I did on 3/27/15.After sending several emails to see if they had the other color with no response I finally just asked for a refund.They are now saying it will be 30 days before a refund will be issued. I have never had this much trouble placing an order and the when not available not getting a refund within 5 business days.Desired Settlement: My refund should be in the total amount of $33.29

Business

Response:

We received the correspondence from

the Revdex.com in regards to your order #[redacted] placed via

internet 3/14/2015. We apologize for any We received the correspondence from the

Revdex.com in regards to your order #[redacted] placed via internet

3/14/2015. We apologize for any disappointment you encountered after placing

your order for the Bridge Camera.

We are truly sorry for any

inconvenience when the Bridge Camera was no longer available for shipment. We

make every effort to provide you with the best service and highest quality

possible; however, sometimes circumstances are beyond our control.

Unfortunately, due to the popularity of the camera, inventory was depleted. We

continue to strive to improve our systems to avoid such occurrences. Our records

indicate numerous order inquiries via internet, or viewing of the order; and

receipt of one email regarding the concern about a the

refund.

Refunds are most often returned in

the same manner in which they are received. This would have occurred if the

order had been paid in full with your card. We have issued a special request for

your refund of $33.29 to be returned to the same card used for the down payment.

This should take between three to five business days; we have also forwarded

your information to the departments involved for their review and

considerations. We regret any inconvenience this error has caused, but

appreciate the opportunity to explain. Sincerely,

Review: To Whom It May Concern:

My name is [redacted] and I am currently filing a complaint against your company for a defective ring I received. I purchased some merchandise from your company about five years ago and one of the items, a gold monogram “D” ring, turned black. I notified the company that the ring turned black and I was told I would be sent a replacement. I never got the replacement ring so in turn, the original ring never was returned.

A few years later, I checked my credit report to find a $273 charge from Montgomery Wards. I called and I was told by a representative to send the old ring back and I would be refunded the original amount for the ring, the replacement ring that I never received and the late fees I was charged. I agreed to that and mailed the ring back and I have included a copy of the receipt from USPS as well as the original letter I enclosed with the package.

The package was signed for by someone at the returns facility and I thought the balance would be updated and I would pay off the balance. A few days ago, I checked my credit again to see there is still a charge on my account from Montgomery Wards. I was on the phone with your representatives for over an hour, and I have included a screenshot, and was told that I would only receive a 20% credit.

I am attempting to buy a home and I do not want this on my credit any longer. I did exactly what the representative told me to do and now I’m being told that although your company sent me a fake ring and although I returned it, your company sent me isn’t going to do anything about the charge. All I want is the balance to be reduced to whatever I purchased that doesn’t include the two rings and to have this cleared from my credit reports with Experian, Equifax and Transunion. If there is a way we can get this matter resolved in a timely manner, then that would make me happy. When I originally called about the charge, I was told the balance minus the two rings would be around $60.

I also have the call log of me being on the phone with Montgomery Wards for over an hour trying to resolve this, I have the USPS receipt that I sent it back also.Desired Settlement: I would like to have the balance adjusted to what I was told it would be and to have this collection removed from my credit account.

Business

Response:

Montgomery Ward customer service has credited Ms. [redacted]

account for the full amount of the original order and for all related finance

charges and late fees. The account now has a zero balance. In addition,

Montgomery Ward has requested deletion of the account information from Ms.

[redacted] consumer credit file.

Montgomery Ward regrets any inconvenience Ms. [redacted] may

have experienced as a result of this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: In October 2015, I promised to pay off the account in installments of $20.00.

I've made payments:

2/01/16 $20.00

2/29/16 $29.00

11/30/15 $25.00

10/21/15 $15.00

On October 31, 2015, my bill was $55.21. I kept my promise to pay the account in installment. I called Swiss Colony customer service in January and that time my bill was around $29.00. I agreed to pay off the account in full before March 2016.

As you can see I have paid over $84.00 for [redacted] 21 balance.

I received a bill in the mail on March 11, 2016, and saw a balance of $21.25.

I kept my promise and I thought I paid off the account.

The $21.25 is late fees for a $20 balance.

That 100% interest.

The customer service agent promised no late fees. I got hit with over $30.00 for nothing.Desired Settlement: I want all the late fees dropped. I paid off the account as agreed with the customer service agent.

I would like the money refunded in the amount of $29.21 for late fees.

I want the account closed with no further bills from this company.

Business

Response:

Mr. [redacted] is mistaken on a number of counts:1. He did not enter into an agreement to pay his account in $20 installments in October of 2015. 2. He did not, as evidenced by the list included in his complaint, make regular monthly payments on his account3. His account balance was not "around $29" in January of 2016. As of the 1/4/16 closing his account balance was $48.25. A late payment fee assessed on 1/14 increased the balance to $58.25. A payment received on 1/29/16 reduced the balance to $38.25. Subsequent finance charges and another late fee created a balance of $49.25 at the time Mr. [redacted] made his $29 payment. Nonetheless, as a courtesy to Mr. [redacted], Swiss Colony has credited his account to a zero balance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Recently I started getting bills from swiss colony demanding payment for something I didnt buy from them. Ive responded asking for proof of me buying and not paying for anything from them. They refuse to provide this itemized information and have instead resorted to making threats about reporting a incorrect debt for now $35.95 (after their fees on the debt they wont prove) the real amount was originally something like $20. I have purchased from swiss colony years ago. I havent ordered anything from them in years. I haven applied for any type of credit with them. I bought two items years ago and paid in cash. There was no balance due and Ive never financed anything with them.Desired Settlement: Stop harassing me and fix this obvious billing error

Business

Response:

Swiss Colony received an order from Mr. [redacted] in November of 2012, via the internet, that was paid in full prior to shipment using a charge card ending in 3659. A second order was placed, also via the internet, on December 21, 2013, using Swiss Colony's Choose 'n Charge plan. Both orders were shipped to [redacted]. The same e-mail address was used for both orders: [redacted]

If Mr. [redacted] wishes to assert a claim of identity theft he will need to contact Swiss Colony's credit department at [redacted]. He will need to complete and return an identity theft affidavit providing additional information regarding his claim. Upon receipt of the completed affidavit Swiss Colony will investigate Mr. [redacted]'s claim and inform him of its conclusion.

Consumer

Response:

Review: A bill of collection was sent to my attention at my sister's address. My sister contacted me to inquire about why I received a bill and sent me the bill. After looking it over and seeing that it is not a company I have every heard of nor solicited credit from, I contacted them. They looked over the account and saw that my social security number is associated with the account and they allowed someone to use this information in conjunction with my name (but not my correct address) to purchase a large screen television. I informed them I have never heard of their company and did not purchase anything from them and they transferred me to their "Loss Prevention" department. After remaining on hold for an hour not having the opportunity to speak with anyone, I decided to hang up and call back. They're customer service department closed. They were not apologetic nor prudent in making sure this matter is resolved.Desired Settlement: Seventh Avenue needs to contact me via phone or email to make efforts to resolve this matter and delete this account from their system. It is a fraudulent account created and the bill will never be paid, causing detriment to my credit.

Business

Response:

Seventh Avenue received an internet order and request for extension of credit on August 29, 2014 in the name of Ms. [redacted], with a ship to address in Elmwood Park, IL (which Ms. [redacted] indicates is her sister's address). Seventh Avenue identified the order as potentially fraudulent and, as a result, shipment of the order was suspended pending verification. Ms. [redacted]'s sister did not receive a bill or notice of collection from Seventh Avenue. She received a notice indicating an order to be shipped to her address had been identified as possibly fraudulent and that payment in full would be required before the order could be shipped. No information regarding this matter has been furnished to a consumer reporting agency.

Consumer

Response:

Review: On Nov 8, 2014 I ordered online. Order #[redacted]. I sent them a check for $140.00 after receiving a confirmation and return envelope for payment. On Nov 28th I called and asked the status of the order. They said the order was delayed for at least 30 days from the date they cashed my check (Nov 21st, cleared my bank Nov. 22rd--they bank at BMO Harris). So I asked the person on Nov 28th what to do to make this go faster. They said cancel the order and place a new order with the person over the phone (using a credit card). So they cancelled the first order and told me I would be the $140 check back either after the Dec 1st or Dec 15th date that they send out refund checks. I called they back on December 21st and they said that the check would not be issued before the END of January 2015, per a supervision (they put me on hold to discuss witht that supervior). This is probably another lie. I want my $140.00 send to me by wire or check on Monday Dec. 2nd I told them, they have had the money cleared since Nov. 22nd. I asked to speak to that supervisor, I was put on hold and then disconnected. (I guess that is one way to get rid of customer complaints on the phone).Desired Settlement: I would prefer a wire of my money back to my account for the $140, since I'm not sure if their check would be good, but would accept a check if paid in the year 2014.

Business

Response:

We received your correspondence

from the Revdex.com regarding order #[redacted] placed via internet

11/8/2014. We regret any inconvenience we have caused regarding your

orders.Our records indicate that a refund

check in the amount of $140.00 was issued 12/23/2014. If you have not yet

received it, it should arrive in the mail within the next seven to ten business

days.

We hope this information is

helpful to you.

Review: I applied for credit during the Christmas holidays. I placed an order paid for the item the attempted to make another purchase on the credit card that was issues to me acct # [redacted] I am then told that I would need to pay for half of the order in advance mind you one of the items wouldnt ship until June 2015. When I contact the company to see what my actual credit amount is I am told $0.00 why would a company give the misrepresentation that they are extending credit. The initial item ordered was paid in full with this company and several of its sister companies have extended the same offer of credit only to tell me it would require a minimum deposit well I feel that I fulfilled that obligation with Ashro based on my first order that was paid. My only desire was to use this to reestablish my credit I wasn't completely satisfied with the quality of the product but because I saw this as a way to help myself.

I feel that this company was not truthful in there representation of credit offeredDesired Settlement: Line of credit as promised by this company and its sister companies

Business

Response:

Ms. [redacted] has not been granted a line of credit by

any Colony Brands company, The Swiss Colony released a small order in December

of 2014, but did not establish a line of credit for Ms. [redacted]. Subsequent

orders have been held based on a review of Ms. [redacted] credit report and the

consumer fraud statement included on the report.

Finally, Ms. [redacted] should be aware that each Colony

Brands’ company issues its own credit accounts under its own criteria.

Establishing an account with one company does not mean an account will be

opened with any other company.

Consumer

Response:

Review: my health is poor and these people continue to call and harass me. On 9/22/2015 I filed a complaint with the Revdex.com against this company for constant collection calls. they are harassing me. I have received 3 additional calls since then. I get paid once a month. I went through all this in my complaint on 9/22/2015. I asked that the company please quit calling and harassing me. it is noted in the dialogue box how would like this matter resolved. it is real simple. stop harassing me. you are real close to making me mad. if you make me mad, you may never get your money. my medical conditions require a lot of bed rest. your constant harassing collection calls disturb my important rest. I meet with an attorney on Saturday. I plan to see whether or not you have violated the Fair Debt Collections Practice Act. I called it the Fair Credit Law or something close to that in my original complaint. If you have violated the law by your constant harassing collection calls, I will seek damages. No company should get away with harassing collection calls. I cannot get your money to you any sooner than my next pay check unless you accept an alternative form of unconventional currency. this is the only time I have ever been late or missed a payment. They are pursuing me aggressively as if I am leaving the country with the company's assets. Had the company not harassed me so much with all these unnecessary phone calls I had planned to make a payment on 9/2/2015. Now, I am going to wait to see what my attorney advises me. This is so wrong to constantly call me trying to collect a debt. I have a good mind to cut up the company's credit card and never do business with them again. This is such bad and unacceptable behavior. if you were a child, I would turn you over my knee and spank you. I do not know what this company hopes to gain by harassing customers. I think it is an excellent way to lose customers. I know I will post this situation to my facebook account to warn other peopleDesired Settlement: I will leave it up to my attorney to see how we are going to proceed. I know this company has upset and harassed me greatly. Having a black mark against the company with the Revdex.com will have to suffice for now. I can't believe they have not responded to my original complaint filed on 9/22/2015. Today is October 1,2015. They obviously do not care. They obviously think they can do whatever they want to people or do they have so many complaints filed against them they cannot keep up?

Business

Response:

Seventh Avenue has no record of calling Mr. [redacted] since 9/22/15. His account is coded to stop all calls to his home. Seventh Avenue's records also indicate Mr. [redacted] failed to make the minimum payment due on his account in September. A late payment fee of $10 was assessed on September 19, 2015. If Mr. [redacted] wishes to avoid the assessment of additional late payment fees he will need to pay the minimum amount due listed on his most recent account statement on or before the due date. If Mr. [redacted] is unable to make the required payments on his account due to a recent change in his circumstances he should contact Seventh Avenue's credit department to discuss possible accommodations.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.MY NAME IS [redacted] NOT MR. [redacted]. DID YOU NOT READ MY THE LATEST COMPLAINT I FILED WITH THE Revdex.com REGARDING THE WAY YOU ARE ADDRESSING ME. YOU ARE OBVIOUSLY NOT READING MY COMPLAINTS OR YOU WOULD KNOW TO STOP CALLING ME MR. [redacted]. MY CHARGE ACCOUNT IS IN THE NAME OF [redacted] IF YOU BOTHER TO TAKE THE TIME TO LEARN WHO YOUR CUSTOMERS ARE.I HAVE HAD IT WITH THIS WE HAVE NO RECORD OF CALLING YOU ON SUCH AND SUCH A DATE. YOU CALLED NOT ONCE BUT TWICE ON 9/22/2015. TOMORROW I PHOTOGRAPH MY CELL PHONE CALL LOG AND I WILL HAVE EVIDENCE THAT YOU CALLED ME. THE CALL LOG SAYS FOR EACH CALL WHETHER IT WAS RECEIVED, DIALED, OR MISSED. IN ADDITION, IT STATES THE TIME OF THE CALL, THE DURATION OF THE CALL, AND THE DATE. IT DOES THIS FOR EACH CALL. THERE WILL BE 7 PHOTOGRAPHS COMING TO Revdex.com. 0N 9/22, I SPOKE WITH JASON, EBONY, AND A SUPERVISOR. ALL OF THIS IS IN MY FIRST COMPLAINT. DID YOU EVEN BOTHER TO READ IT OR DID YOU JUST SKIM OVER IT? CONSIDERING YOU CONTINUALLY ADDRESS ME AS MR. [redacted], I QUESTION YOUR READING ABILITY. WHAT IS WRONG WITH YOU PEOPLE? YOU CERTAINLY KNOW NOTHING ABOUT CUSTOMER SERVICE OR GRATITUDE. YOU DO NOTHING BUT CONTINUE TO INFURIATE ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS NOT AN ACCEPTABLE RESPONSE. I DO NOT THINK YOU ARE CAPABLE OF GIVING ACCEPTABLE OR APPROPRIATE RESPONSES. YOU CERTAINLY DO NOT DESERVE TO BE IN THE PEOPLE BUSINESS. I LOOK FORWARD TO SENDING THE Revdex.com MY PHOTOGRAPHS OF MY CELL PHONE PROVING YOU CONTINUE TO DENY SOMETHING YOU KNOW DARN GOOD AND WELL IS TRUE. YOU ARE HOPING NOT TO HUMBLE YOURSELF AND ADMIT YOU ARE WRONG. YOU ARE VERY WRONG. ARROGANCE IS NOT GOOD KARMA!!!!! On Thu, 8 Oct at 7:13 AM , [redacted]> wrote:As promised here are the cell phone photos document the calls Seventh Avenue made to me. I have one call on 9/22/2015 because I called them. I had to many dialed calls out and the call was automatically deleted. The call on 10/01/2015 came from a different because it was Seventh Avenue's sister company, Ginny's, calling. You call one number and you can pay your bill for both Ginny's and Seventh Avenue. I am curious how they are going to deny the calls were made to me as I stated from the beginning of my complaint. Thank you Revdex.com for your assistance with my complaint. I don't believe it will ever be resolved with Seventh Avenue, but I appreciate all the Revdex.com has done. Thanks for being there.

Review: In 2009, I had a Ginny's account and for financial reasons was unable to pay this account. It was charged off as a result of this reason. Recently I put in a dispute wit Equaifax, requesting that the account be removed due to the account being on my report for seven years. Instead of removing the account per the FCRA they just updated it on my credit report.Desired Settlement: I would like this account removed from my credit report and reported as such to Equifax.

Business

Response:

The responsibility for determining whether or not account information should be included in a consumer report lies with the consumer reporting agency, not with the furnisher. Further, while Ms. Smiley's account was opened in February of 2009, it did not become delinquent until December of 2009 and was charged off as a loss in May of 2010. Under the provisions of the FCRA (see below) the consumer reporting agencies are unlikely to remove the account information until some time in 2010.(a)Information

excluded from consumer reports Except

as authorized under subsection (b), no consumer reporting agency may make any

consumer report containing any of the following items of information:

(4) Accounts

placed for collection or charged to profit and loss which antedate the report

by more than seven years.

(c)Running

of reporting period

(1)In general

The 7-year period referred to in paragraphs (4) and (6) of

subsection (a) shall begin, with respect to any delinquent account that is

placed for collection (internally or by referral to a third party, whichever is

earlier), charged to profit and loss, or subjected to any similar action, upon the expiration of the

180-day period beginning on the date of the commencement of the delinquency

which immediately preceded the collection activity, charge to profit and loss,

or similar action.

Consumer

Response:

Review: I, [redacted] do not reside at 290 Ross Rd Apt 57 Tallahassee, Fl 32305 and my name is spelled Isadore not ISADOR. My social security number was used without my consent to bring up these fraudulent erroneous charges against me. Now the company is threatening me and telling me if I don't pay these charges it will result in insufficient credit! .Desired Settlement: I would like the company to stop mailing catalogs to the above mentioned address and allowing someone to order things in my name and use my social security number without my consent! I would also like the $178.64 charges dropped and erased! I would also like an apology and I should be allowed one free item from the company for the continuous unnecessary harassment that I have received for something that I did not order!

Business

Response:

On April 20, 2013 Seventh Avenue received an order and request for credit in the name of [redacted]. When Seventh Avenue reviewed the consumer’s credit report as part of its evaluation of the request for credit, it discovered a consumer fraud alert on the report. The fraud alert included a telephone number, provided by the consumer, to allow verification of the identity of the consumer before a credit account was opened. In accordance with the Fair Credit Reporting Act, Seventh Avenue used the number provided and verified the identity of the consumer on April 22, 2013. The order was then processed, approved and an account was opened in the name of [redacted].

Review: I have fought this issue several times. I made a settlement with the 3rd party collections agency and I was told that it would be completely removed from my credit. I filed a complaint and finally they at least wrote off the balance, however the item still appears on my credit.

Dear [redacted] :

This message is in regard to your complaint submitted on

12/9/2013 9:20:47 AM against Colony Brands, Inc.. Your

complaint was assigned ID [redacted].

Colony Brands, Inc. has sent the Revdex.com a message regarding this

complaint, and we are passing it on to you. The contents of

this message are below or attached. Please review and advise

whether you accept or reject the businesses response and

provide an explanation of your position within the next 10

days. If you reject the company's response, please state why.

If the Revdex.com does not receive a response from you within

ten days, your complaint will close as Assumed

Satisfied.

Regards,

Trade Practice Consultant

Revdex.com

Please Note: The text of your complaint will be publicly

posted on Revdex.com's Web site after the Revdex.com complaint process has

concluded (Revdex.com reserves the right to not post in accordance

with Revdex.com policy). Please do not include any personally

identifiable information when you tell us about your problem or

in your desired outcome. By submitting your complaint, you

are representing that it is a truthful account of your experience

with the business. Revdex.com may edit your complaint to protect

privacy rights and to remove inappropriate language.

MESSAGE FROM BUSINESS:

Ms. [redacted] communicated with, and made her payment to, a

third party collection agency in 2010. The agency did not

indicate the payment Ms. [redacted] made was in settlement of

View Complaint Message Page 1 of 2

[redacted].. 12/18/2013

her account. Seventh Avenue no longer uses the agency to

which Ms. [redacted]'s account was referred. Under the

circumstances, Seventh Avenue has elected to change the

status of Ms. [redacted]'s account to "settled for less than full

amount." The outstanding balance on the account will be

written off so that it will no longer appear on her consumer

credit report. Ms. [redacted] should be aware that it may take up

to 30 days for this change to appear on a consumer credit

report.Desired Settlement: I want the Colony Brands to honor the agreement that their 3rd party company made on their behalf. I honored my end and made the payment as agreed and this item was never removed from my credit as promised.

Business

Response:

Seventh Avenue does not offer or accept deletion of account information as a condition of settling a delinquent account, nor does it allow agencies collecting on its behalf to settle accounts under those terms. Seventh Avenue's previous response indicated the account information had been updated to reflect the correct status - a charged off account that was settled for less than the full balance. This information accurately reflects the payment history and current status of Ms. [redacted]'s account. Since the information is accurate and true, there is no basis for requesting its deletion.

Review: I ordered several items from The Swiss Colony on November 25, 2014, which totaled $85.72. On December 6, they sent and email saying they could not deliver an item I got for my 81 year old mom until the day AFTER Christmas. They give you 2 options...accept that it will be late or cancel. They give you no other information that that. If you call the number they give you [redacted] it is all automated and they always say they are experiencing a large volume of calls and instead of letting you wait to talk to a LIVE person, they hang up on you. On this on for my mom, I canceled it and reordered. Now, on December 9, 2014, they sent me an email saying they were going to have to delay my niece's family's gift until December 29th! What? I cannot get hold of anyone to actually talk to see what the problem is. Swiss Colony knows these orders are going to come in and even guarantee Christmas delivery on their website if ordered by a certain date. They also say you can get a free box of candy with a $25.00 purchase. I had and $85.72 purchase and when I went to put n the code, it wouldn't accept it. Misleading on so many levels.Desired Settlement: I want the Bavarian Cream Torte that I ordered for my niece and her family to be delivered as I requested on December 17th and not a day later. If they can't do that then, I want a full refund and apology for being such a misleading company.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted], placed

11/25/2014 via internet. We sincerely apologize for any disappointment. We

make every effort to provide the best service and highest quality possible. We

aim to delight each and every customer with the highest quality products and

services, however; we seem to have fallen short of the mark on your

order.

Our records indicate after you

received notice regarding the delay of the Winter Wonder Petit Fours, they were

canceled and credited via internet per your request. We notify our customers of

any delay so they can determine if they wish to keep the item on the order,

cancel or possibly make an alternate selection in its place. The Bavarian Crème

Torte is currently en-route to your gift recipient via refrigerated truck, to be

delivered on or about December 17th. We have as a courtesy credited

your order for $14.95, due to possible late delivery. Inventories change

regularly and as soon as we are able to ship delayed items to recipients, they

are shipped and tracking information is sent to the buyer.

We are sorry your attempts to

contact us were unsuccessful and we apologize for any inconvenience. We value

our customers and attempt to serve each and everyone in a timely manner. You

may always email us with any concerns regarding your

order.

We have made the free offer of

Chocolates for many years and have happily provided free products for those that

comply with the terms of the offer. An alternate option to add the free item

could have been clicking on the free offer on the home page, then clicking, Add

To Cart. We regret you encountered any difficulties. We have added this item to

your order and are shipping to arrive before Christmas to your address.

Your satisfaction is important to us

and we regret any disappointment. We hope this information has been helpful,

and appreciate the opportunity to explain. Sincerely, Swiss

Colony

Review: I have been a loyal customer of ASHRO (the name of my account) since 2013 having an account that begins with 801 since that time. I've placed several orders with this company and have paid my account ontime and with monthly payments as instructed by my billing statement. I recieved a catalog in January 2015 and called to place an additional order which resulted in the company sending me a entire new account number beginning with 976. On account begining with 801 had a balance of $173.63 and with me knowing that I placed an additional order I sent in a payment in the amount of $200.00. I recieved a billing statement with an account begining with 976 at which time I called to inquire about this on 1/26/2015 and spoke with [redacted] (RZD sales id #) whom at that time assured me the accounts would be linked and the additional monies would be applied to the new order bal of $352.07 and I would not incure any late fees nor would I be delinquent. I recieved a new bill with this account beging with 976 and with a billing statement date of 2/17/2015 having a delinquent amount that was past due and the current amount due. I immediately called again and spoke with a Supervisor Paurean (CK5 id#) located in Barbatos which he stated that the accoounts has yet to be linked. I informed him that now I am in a delinquent state that is now affecting my credit and my credit history of 30 days past due on my ASHRO account. This company has unfair billing tactics with little to no resolvement. With my multiple attempts to resolve thru emails to VP [redacted] to no avail have I got an response. This company should address my concerns and held accountable for there actions and remove the delinquent remarks off my credit hisory.Desired Settlement: TO REMOVE THE DELINQUENT CREDIT REMARK ON MY CREDIT

Business

Response:

Ashro offers its apologies to Ms. [redacted] for any inconvenience she may have experienced as a result of this

matter. Ms. [redacted] accounts were linked on January 28, 2015. Her payment on

the 801 account was posted on January 26, 2015, two days before the link was

completed. Based on system existing rules, Ashro’s billing program defaulted to

the only account that had a balance after the link was completed - the 976

account. As a result, Ms. [redacted] was billed on that account and her future

purchases will be assigned to that account. No information regarding either

account has been furnished to a consumer reporting agency.

Consumer

Response:

Review: I purchased A cooling table from Ginny's Catalog. The item was defective the power supply to the fan did not work. They shipped out a second cooling stand. this was also defective. The box on the first defect was thrown out. I used the box from the second to send back the first. I have a defective cooling stand sitting in my office that I cannot use. They want to charge me $7.95 for each unit to return them as they were defective I feel that they should pay to return this item. They also told me that I have to purchase packaging to send the second one back. I have send e-mails to customer service and they keep telling me that I don't reply to their e-mails which is untrue. I have all the e-mails involved in this case. This company is not consumer friendly. If I have to pay to ship this item back I will just throw it in the trash and never purchase from Ginny's againDesired Settlement: I would like to have Ginny's credit my account for the defective units and provide packaging to return the second defect. It is not my fault that the items were defective.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed 2/16/2015 for

a Laptop Table along with additional products. We are sorry the table and the

replacement issued on 3/7/15 did not meet your expectations and apologize for

any disappointment or inconvenience.

We regret any confusion regarding

the return of defective products. Our policy is to offer to email, or mail via

USPS, prepaid return labels (at no charge to the customer). Our records

indicate one label was sent for the first unit. When the additional email was

received regarding the replacement table having the same concern was received,

unfortunately, we had no response asking if a replacement or credit was

desired. There were three internet order inquiries shortly after, however, this

does not indicate a response; only that the order had been reviewed. We are

sorry if we made a mistake, as we would have gladly sent prepaid labels for

return. The Smart Label return option enclosed with the replacement order is a

convenience label offered for another purpose as listed on the label, and the

customer is billed.

It is a common practice in the

catalog industry that the consumer is responsible for properly packing the

product for return. There are many local businesses or facilities willing to

provide a used box for a customer at no charge. We are sorry you were unable to

locate a box and as a courtesy, have issued credit of $66.55 for the unit. This

will be reflected on your next monthly statement. You may dispose of the Table or donate to a local charity of choice. Customer satisfaction is of the utmost

importance to us. We appreciate the opportunity to explain. Sincerely,

Ginny’s

Review: Today I contacted a company that I thought I had paid out last week. But to my surprise I received a bill dated due 12-25-2014. I spoke to [redacted] both transferred me. The supervisor was put on the line then she transferred me also. Tha supervisor advised me that when I returned those items last year on with my money., that they billed me for postage that it cost for them to send it to me. I was shocked. Last year I called they told me that the account was paid in full when. I returned the items,but also I had another account with them that wasn't paid. I have never heard of ordering an item get you a different account every time. Now I have 109.47 in late fees and postage fees.Desired Settlement: I have paid the accounts. I do not owe them anymore money. The company is so unprofessional. Customer service should be zero.

Business

Response:

Monroe & Main's records indicate Ms. [redacted] has an account using her physical address and another account using her PO Box as a billing address. One of the accounts is paid in full, but the other remains due and payable. It should be noted that billing statements for each account were sent to each billing address.

Consumer

Response:

Review: I purchased a dress from them through the mail. I returned the dress and paid my own shipping to return the dress.

The company is still billing me. I have spoken to someone in customer service and told them I returned the product.

Now they are sending me collection letters telling me that I owe them for something that has been returned.Desired Settlement: To have this bill disolved. I don't owe these people any money.

Business

Response:

We received the correspondence from

the Revdex.com in regards to your order #[redacted] for $107.90,

placed 4/2/2012 via internet. We are sorry for any confusion regarding your

account balance.