Colony Brands, Inc.

Review: I have been a loyal customer of ASHRO (the name of my account) since 2013 having an account that begins with 801 since that time. I've placed several orders with this company and have paid my account ontime and with monthly payments as instructed by my billing statement. I recieved a catalog in January 2015 and called to place an additional order which resulted in the company sending me a entire new account number beginning with 976. On account begining with 801 had a balance of $173.63 and with me knowing that I placed an additional order I sent in a payment in the amount of $200.00. I recieved a billing statement with an account begining with 976 at which time I called to inquire about this on 1/26/2015 and spoke with [redacted] (RZD sales id #) whom at that time assured me the accounts would be linked and the additional monies would be applied to the new order bal of $352.07 and I would not incure any late fees nor would I be delinquent. I recieved a new bill with this account beging with 976 and with a billing statement date of 2/17/2015 having a delinquent amount that was past due and the current amount due. I immediately called again and spoke with a Supervisor Paurean (CK5 id#) located in Barbatos which he stated that the accoounts has yet to be linked. I informed him that now I am in a delinquent state that is now affecting my credit and my credit history of 30 days past due on my ASHRO account. This company has unfair billing tactics with little to no resolvement. With my multiple attempts to resolve thru emails to VP [redacted] to no avail have I got an response. This company should address my concerns and held accountable for there actions and remove the delinquent remarks off my credit hisory.Desired Settlement: TO REMOVE THE DELINQUENT CREDIT REMARK ON MY CREDIT

Business

Response:

Ashro offers its apologies to Ms. [redacted] for any inconvenience she may have experienced as a result of this

matter. Ms. [redacted] accounts were linked on January 28, 2015. Her payment on

the 801 account was posted on January 26, 2015, two days before the link was

completed. Based on system existing rules, Ashro’s billing program defaulted to

the only account that had a balance after the link was completed - the 976

account. As a result, Ms. [redacted] was billed on that account and her future

purchases will be assigned to that account. No information regarding either

account has been furnished to a consumer reporting agency.

Consumer

Response:

Review: I purchased items from Ashro clothing on-line, I retruned the items and received a bill for charges included in those charges was an interest payment.. How can an company charge interest on non product items.I called the company and was told that was charges for mailing the products to me and for the return...I question the change and asked if it could be removed because it is not interest on items that I purchased and was told no any time a customer has charges the system does not know where the changes came from, I said well since we are discussing where the changes came from can you take them away she said no she could not because that is interest on charges in the system. My question was how can a company charge interest on mailing....Desired Settlement: I would like the interest charges waived

Business

Response:

Ashro offers its apologies for any inconvenience Ms. [redacted] may have experienced as a result of this matter. Regardless of the nature of the finance charges, the agent Ms. [redacted] spoke to should have removed them from the account as a simple customer courtesy. Ms. [redacted]'s account has now been credited for the late fees. As an additional courtesy, Ashro has credited her account to remove the various shipping and processing charges from her previous orders. The account now has a zero balance.

Review: I purchased a dress from them through the mail. I returned the dress and paid my own shipping to return the dress.

The company is still billing me. I have spoken to someone in customer service and told them I returned the product.

Now they are sending me collection letters telling me that I owe them for something that has been returned.Desired Settlement: To have this bill disolved. I don't owe these people any money.

Business

Response:

We received the correspondence from

the Revdex.com in regards to your order #[redacted] for $107.90,

placed 4/2/2012 via internet. We are sorry for any confusion regarding your

account balance.

Review: I recieved a Homeatfive catalogue in the mail. The catalogue showed in two strategic locations along with other encouraging advertisement what my credit limit was. I placed an order $9.54 over the limit and used a 10% off order coupon. My customer service agent was a male with good customer service attitude. I asked him that with my order being over the limit if should take an item off my order. He said it was only $9.54 over my limit and that shouldn't be a problem. He said if it is I will be notified. So, having not recieved my order I checked my email and it read I was sent a letter why not. I created an account online and checked my order, it read my order was not shipped and I needed to put a down payment on it. I thought I best call and take an item off because it must be the over the credit limit situation. I called to take an item off and was told my actual limit was 1/4 of what my catalogue said I had and that a letter was sent to me in the mail. I said why didn't the customer service agent who took my order didn't inform me of that and I even discussed my limit with him. I was informed it was all my mistake. I asked to file a complaint. I waited for the supervisor whose name was [redacted] She argued with me over and over but I explained to her that the catalogue was false advertisement and that I was ashamed of the company she works for and that I was going to file a complaint wih the Revdex.com and I asked her to cancel my order which she did however, through her homeatfive never took any responsibility for the serious misleading personal advertisement that I had been targeted for by that catalogue and she just wanted to argue and I finally had to end the conversation with thank you for taking my complaint. Then, I went straight to the Revdex.com and filed this complaint.I think if I could send the said catalogue or copies of it to the Revdex.com it would help my complaint like 90%. Please let me know if I can assist the Revdex.com any further. Thank you.(Step 5 says I can upload file, need time,will scan&upload)Desired Settlement: It would be a good idea to fine homeatfive and its parent company/companies and to keep homeatfive on at least a 5 year probation for any further violations and require them to send out only Revdex.com approved advertisement. At the very least warn people and require homeatfive follow Revdex.com advertising guide lines.

Business

Response:

Ms. [redacted] was pre-screened to receive a pre-approved credit

offer from Home at Five. The promotional

materials for this offer state:

Home @ five

credit

UP TO

$400

Credit orders are subject to final

credit approval. See terms

of credit and pre-approved offer on the back of the order

form.

Please note the highlighted text. It 1.)does not indicate

that Ms. [redacted] was pre-approved for a $400 credit limit: 2.) clearly indicates

her credit order is subject to approval and 3.) refers the consumer to the

terms of the offer on the back of the order form.

Ms. [redacted] placed an order with Home at Five on April 14,

2015. The amount of the order exceeded $400. After reviewing Ms. [redacted] credit

history, Home at Five offered to open an account for her if she remitted a down

payment equal to 1/3 of her order total. Had she made the down payment, an

account would have been opened in Ms. [redacted] name and the unpaid balance of her

order would have been charged to the account. As a result, she would have

received an extension of credit between $100 (the minimum limit listed in the

terms of the offer) and the upper limit of $400 listed on the promotional materials.

Finally, it should be noted that a creditor has the right,

under the FCRA, to review the credit history of any consumer who responds to a

pre-approved offer and to revoke the offer if the review indicates the consumer

no longer meets the criteria established for the offer.

Review: I have had an account with Ashro Inc for a few years now and never had a problem with them getting my payments. In January of 2015, I received a letter from them saying that I had not made a payment and my account was delinquent. I checked my bank statement and saw that I HAD in fact made the payment. They asked me to fax in my bank statement which I did and it was corrected. Now today, 4/13/2015, I receive a letter saying "To all customers who are past due" This could affect your ability to get a house, car loan, etc, and I immediately called them. On their website it clearly says that my last payment was made 3-20-15 for 50.00 and they said I did not make a payment in March. I also checked my bank statement which also shows that they took the money on March 23, 2015. Now they are asking me to send in another bank statement to prove I made the payment. I always make my payments online to their direct website with my debit card. They had not made an attempt to fix the issue which is a terrible inconvenience to the customer...receiving threatening letters in the mail..... threatening my ability to purchase a house or a car because of a website they have that records some payments and not others. That is not my fault.. I am doing what I am supposed to do by making my payments on time.Desired Settlement: THEY NEED TO GET THEIR WEBSITE FIXED SO PAYMENTS ARE RECORDED!!! I would also like a formal apology for the letter I received saying that I did not make my payment and I did. They are very rude and unprofessional.. One lady even told me it wasn't her problem...She didn't have any control over that. They are AWFUL!!!!!!!!!!!!!

Business

Response:

Ashro has two accounts at Ms. [redacted]s address, one under the name [redacted] (ending in [redacted]) and one under the name of [redacted] (ending in [redacted]). The [redacted] account was opened via the internet on January 12, 2015 and has payments made in February and March of 2015. The [redacted] account was opened in October of 2012 and is the account for which Ms. [redacted] has been receiving notices for non-payment. If both of these accounts belong to Ms. [redacted], Ashro will be happy to combine them into one account, with one billing statement. If they are separate accounts for separate individuals, Ms. [redacted] will need to ensure that she is paying on the account in her name.

Consumer

Response:

Review: I ordered several items from The Swiss Colony on November 25, 2014, which totaled $85.72. On December 6, they sent and email saying they could not deliver an item I got for my 81 year old mom until the day AFTER Christmas. They give you 2 options...accept that it will be late or cancel. They give you no other information that that. If you call the number they give you [redacted] it is all automated and they always say they are experiencing a large volume of calls and instead of letting you wait to talk to a LIVE person, they hang up on you. On this on for my mom, I canceled it and reordered. Now, on December 9, 2014, they sent me an email saying they were going to have to delay my niece's family's gift until December 29th! What? I cannot get hold of anyone to actually talk to see what the problem is. Swiss Colony knows these orders are going to come in and even guarantee Christmas delivery on their website if ordered by a certain date. They also say you can get a free box of candy with a $25.00 purchase. I had and $85.72 purchase and when I went to put n the code, it wouldn't accept it. Misleading on so many levels.Desired Settlement: I want the Bavarian Cream Torte that I ordered for my niece and her family to be delivered as I requested on December 17th and not a day later. If they can't do that then, I want a full refund and apology for being such a misleading company.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted], placed

11/25/2014 via internet. We sincerely apologize for any disappointment. We

make every effort to provide the best service and highest quality possible. We

aim to delight each and every customer with the highest quality products and

services, however; we seem to have fallen short of the mark on your

order.

Our records indicate after you

received notice regarding the delay of the Winter Wonder Petit Fours, they were

canceled and credited via internet per your request. We notify our customers of

any delay so they can determine if they wish to keep the item on the order,

cancel or possibly make an alternate selection in its place. The Bavarian Crème

Torte is currently en-route to your gift recipient via refrigerated truck, to be

delivered on or about December 17th. We have as a courtesy credited

your order for $14.95, due to possible late delivery. Inventories change

regularly and as soon as we are able to ship delayed items to recipients, they

are shipped and tracking information is sent to the buyer.

We are sorry your attempts to

contact us were unsuccessful and we apologize for any inconvenience. We value

our customers and attempt to serve each and everyone in a timely manner. You

may always email us with any concerns regarding your

order.

We have made the free offer of

Chocolates for many years and have happily provided free products for those that

comply with the terms of the offer. An alternate option to add the free item

could have been clicking on the free offer on the home page, then clicking, Add

To Cart. We regret you encountered any difficulties. We have added this item to

your order and are shipping to arrive before Christmas to your address.

Your satisfaction is important to us

and we regret any disappointment. We hope this information has been helpful,

and appreciate the opportunity to explain. Sincerely, Swiss

Colony

Review: I mailed a certified letter and a copy of my credit report to Monroe and Main on Jan. 23, 2015 requesting an investigation and to remove the debt off my credit report since the debt is out of the statute of limitation in the State of Pennsylvania and they are conducting collection activities on zombie debt. Monroe and Main responded on Feb 10, 2015 and they said my dispute has been deemed frivolous and irrelevant and any further correspondence will be discarded. They refused to investigate my credit file and use blatant stall tactics to ignore my request. Monroe and Main received my original letter on 01/28/2015 by certified mail. On March 12, 2015 through CFPB (Consumer Financial Protection Bureau), they responded by insulting me by trying to say I used a credit repair company. Not only do I believe this to be another stall tactic on their part to grant them an additional 30 days to comply with my original request, but I believe it to be a blatant violation of the FCRA. That request was written by me and mailed by me—not a third party agency. It appears obvious to me that they are abusing their power under the FCRA to escape a complete investigation. On March 15, 2015 they put a derogatory remark on my credit report. So far they were sent 3 letters certified and I also filed complaint with Consumer Financial Protection Bureau on Feb. 21, 2015.

I also sent Copies of letters to Monroe & Main and copies of Monroe & Main's responses to all 3 credit bureaus by certified mail. The FCRA requires them to verify the validity of the item within 30 days. If the validity can not be verified, they are obligated by law to remove the item. There is a clear case of unverified debt here and they continue to list the disputed item on my credit report including derogatory remark At this point, I find it necessary to take legal action and sue them for actual damages and declaratory relief under the FCRA. Also I will contact the Federal Trade Commission and advise them of their stall tactics and disregard for consumer protection laws and The Attorney General.Desired Settlement: I want them removed off my credit report completely including their derogatory remark.

Business

Response:

The four year statute of limitations in the state of Pennsylvania provides an affirmative defense for a debtor in the event a creditor seeks to collect the debt by filing a civil suit against the debtor. The statute of limitations does not expunge the debt, it simply prevents a creditor from obtaining a judgment on debt that is beyond the SOL. Creditors may still attempt to collect the debt without filing a law suit. More importantly, however, the statute of limitations does not prevent or limit the furnishing of information regarding the debt to a consumer reporting agency. The Fair Credit Reporting Act allows information regarding a consumer debt to remain on a consumer credit report for approximately seven years after the account is charged off as a loss. Nothing in the PA state law changes the federal law. Finally,, the FCRA places responsibility for removing outdated information from a consumer credit report with the agency that compiles the report, not with the furnisher.

Consumer

Response:

Review: Colony brands is sending me pre approved credit catalogs and has done hard inquiries on my experian credit report thru midnight velvet,figi,and other companies under their umbrella when I did not try to make a purchase.Desired Settlement: Take me off all mailing lists.

Business

Response:

We received the correspondence from the Revdex.com in regards to your request to be removed from our mailing listing. We are in the process of removing your name, as listed. Please be aware if there would be any changes to your name and address from what is listed, you would need to contact us again. Additional avenues we recommend exploring for additional information online are DMAchoice.gov where you may specifically select what you prefer to receive or decline. However, it is still possible you may receive another catalog from us, as some catalogs are already at their shipping destinations, to be released at a later date. The entire process can take six to eight weeks. If any are received you may discard. Further, please note that Colony Brands does not request consumer credit reports on consumers. Monroe & Main, a Colony Brands subsidiary, requested a copy of your consumer credit report in May of 2014 as part of a consumer initiated credit transaction. Midnight Velvet has no record of requesting a copy of your consumer credit report. Figi's is not a subsidiary or affiliate of Colony Brands.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not accept this response.#1 Experian shows velvet did a "hard inquiry"#2 Colony Brands lists Figi as a subsidiary on their website. Figi was also an inquiry on Experians report. I have disputed this with credit reporting agencies and joined an online blog re Figi. We've never heard of them but find them on our credit reports

Regards,

Business

Response:

As stated previously, Midnight Velvet has no record of receiving a request for credit from Ms. [redacted] that would trigger a request for a consumer credit report. The only credit report request on file for Ms. [redacted] is the one made by Monroe and Main in May of 2014. Midnight Velvet did pre-screen Ms. [redacted] in December of 2014. Please note that neither Midnight Velvet nor Colony Brands compiled the consumer credit report Ms. [redacted] is referring to., and they are not responsible for any errors or omissions made by the consumer reporting agency in preparing the report. If the consumer reporting agency listed the pre-screen inquiry as a consumer initiated request, Ms. [redacted] will need to address that issue directly with the agency. Finally, below is a list of Colony Brands titles, directly from the Colony Brands' web site. You will note that Figi's is not included in the list. More to the point, the "About Us" page on Figi's web site includes the following statement: "Figi's is owned and operated by Mason Companies, Inc." Contrary to Ms. [redacted]'s opinion, Colony Brands and Figi's are in agreement that Figi's is not a subsidiary of Colony Brands.

Review: I have fought this issue several times. I made a settlement with the 3rd party collections agency and I was told that it would be completely removed from my credit. I filed a complaint and finally they at least wrote off the balance, however the item still appears on my credit.

Dear [redacted] :

This message is in regard to your complaint submitted on

12/9/2013 9:20:47 AM against Colony Brands, Inc.. Your

complaint was assigned ID [redacted].

Colony Brands, Inc. has sent the Revdex.com a message regarding this

complaint, and we are passing it on to you. The contents of

this message are below or attached. Please review and advise

whether you accept or reject the businesses response and

provide an explanation of your position within the next 10

days. If you reject the company's response, please state why.

If the Revdex.com does not receive a response from you within

ten days, your complaint will close as Assumed

Satisfied.

Regards,

Trade Practice Consultant

Revdex.com

Please Note: The text of your complaint will be publicly

posted on Revdex.com's Web site after the Revdex.com complaint process has

concluded (Revdex.com reserves the right to not post in accordance

with Revdex.com policy). Please do not include any personally

identifiable information when you tell us about your problem or

in your desired outcome. By submitting your complaint, you

are representing that it is a truthful account of your experience

with the business. Revdex.com may edit your complaint to protect

privacy rights and to remove inappropriate language.

MESSAGE FROM BUSINESS:

Ms. [redacted] communicated with, and made her payment to, a

third party collection agency in 2010. The agency did not

indicate the payment Ms. [redacted] made was in settlement of

View Complaint Message Page 1 of 2

[redacted].. 12/18/2013

her account. Seventh Avenue no longer uses the agency to

which Ms. [redacted]'s account was referred. Under the

circumstances, Seventh Avenue has elected to change the

status of Ms. [redacted]'s account to "settled for less than full

amount." The outstanding balance on the account will be

written off so that it will no longer appear on her consumer

credit report. Ms. [redacted] should be aware that it may take up

to 30 days for this change to appear on a consumer credit

report.Desired Settlement: I want the Colony Brands to honor the agreement that their 3rd party company made on their behalf. I honored my end and made the payment as agreed and this item was never removed from my credit as promised.

Business

Response:

Seventh Avenue does not offer or accept deletion of account information as a condition of settling a delinquent account, nor does it allow agencies collecting on its behalf to settle accounts under those terms. Seventh Avenue's previous response indicated the account information had been updated to reflect the correct status - a charged off account that was settled for less than the full balance. This information accurately reflects the payment history and current status of Ms. [redacted]'s account. Since the information is accurate and true, there is no basis for requesting its deletion.

Review: I, [redacted] do not reside at 290 Ross Rd Apt 57 Tallahassee, Fl 32305 and my name is spelled Isadore not ISADOR. My social security number was used without my consent to bring up these fraudulent erroneous charges against me. Now the company is threatening me and telling me if I don't pay these charges it will result in insufficient credit! .Desired Settlement: I would like the company to stop mailing catalogs to the above mentioned address and allowing someone to order things in my name and use my social security number without my consent! I would also like the $178.64 charges dropped and erased! I would also like an apology and I should be allowed one free item from the company for the continuous unnecessary harassment that I have received for something that I did not order!

Business

Response:

On April 20, 2013 Seventh Avenue received an order and request for credit in the name of [redacted]. When Seventh Avenue reviewed the consumer’s credit report as part of its evaluation of the request for credit, it discovered a consumer fraud alert on the report. The fraud alert included a telephone number, provided by the consumer, to allow verification of the identity of the consumer before a credit account was opened. In accordance with the Fair Credit Reporting Act, Seventh Avenue used the number provided and verified the identity of the consumer on April 22, 2013. The order was then processed, approved and an account was opened in the name of [redacted].

After reading some of these reviews I feel even worse about this company than I did based on my own experience, especially since the customer is my elderly grandparents.
This Christmas, my grandparents purchased for our family a bunch of gifts from Monroe and Main, a company I'd never heard of. While it was a very sweet gesture, none of the items they bought were things we'd ever realistically use. So we figured the sensible thing to do was return the items for a credit, or exchange them outright. After searching through their online catalog, we found a couple of items and prepared to make an exchange. These items would have cost more than the original purchase, and we figured that was fine and we'd simply pay the difference. And so we called Monroe and Main customer service only to learn their bizarre, inflexible return policy. In fact, we called twice: My wife called, and then the following day I did.
Despite the fact that each of the gifts we received included an invoice/gift receipt, we were told that an exchange was impossible under their odd rules: Any return had to be credited directly to the purchasers credit card, and a straightforward exchange of goods was not allowed. We'd hoped this transaction would work as it might with any other company on the planet, and we would be able to exchange these items without hurting my grandparents' feelings and bringing them in on the exchange. No dice. Monroe and Main doesn't give a [redacted] about anyone's feelings, with the customer service rep saying they could not do anything with a purchaser's credit card without their authorization.
So weird.
I explained, rather logically, that since the initial purchase had already been made, an exchange of goods wouldn't involve the purchaser's credit card. I further added that pretty much any other company on the planet would allow such an exchange, especially given we had all the paperwork that came with the delivery. The customer service rep remained unmoved.
I tried one last time, explaining it this way: While I was not interested in hurting my grandparents' feelings by returning these items, I had even less interest in cluttering my home with things we had no use for. And so, as I saw it, Monroe and Main's asinine gift return policy afforded me only one option, one which would not benefit the company: I would return the items, my grandparents would receive a credit to their account, and Monroe and Main would not only lose this particular sale, but I would never use their lousy company in the future. Rather than keeping their money and approving a sensible exchange any company on the planet would have allowed, Monroe and Main decided instead to stick to their guns. Based on other reviews I've read about this company, they're in the practice of selling inferior products and scamming people with their credit and shipping practices. So [redacted] them.

Review: This company is ripping not only me off but many others I received a catalog from them and placed an order for a craig 14 inch slim book. In the first book I received it was listed as DH73022 IS THE CATALOG NUMBER. THE SLIMBOOK IS JUNK CHEAP MADE PLASTIC. BUT THAT IS NOT MY CHIEF COMPLAINT WHEN I RECEIVED MY ORDER THEIR WAS THE SAME CATALOG IN THE BOX EVERYTHING ABOUT THIS BOOK IS IDENTICAL COVER, PRODUCTS, PAGES ETC.... EXCEPT FOR THE ITEM NUMBER AND PRICING. THE CATALOG THAT CAME WITH MY SHIPMENT HAD MY SLIMBOOK LISTED AT ED73022 PRICED AT $249.95. I IMMEDIATELY CALLED THEM AND THEY STARTED OFF SAYING IT WAS A DIFFERENT CATALOG I HAD BOTH IN FRONT OF ME AND THEY THEN FINALLY SAID THEY WOULD GIVE ME THE $50 CREDIT. Then after talking with them I started going through every page for example page 8 of the catalog is TV's my catalog sent to me was priced so much more then the catalog that came in the shipment, in that catalog their was a $512.00 difference on that page compared to mine for example in my book the 32" TV DH64316 IS $599.95 AND IN THE CATALOG THAT CAME WITH THE SHIPMENT WAS ED64316 FOR $399.95. I then called them again and asked for an explanation as to why the pricing in the identical catalogs are the same. The 4th person I spoke with on this matter said it is marketing. What kind of answer is that everyone should be paying the same price. I feel it is a rip off to the people who have credit problems or low income and they have to pay more? This business is ripping off the lower income people. And they do not even report to the credit bureau's to help establish better credit scores. Totally screwing many!!Desired Settlement: I want a true explanation of why one catalog has hire prices, and the other one identical in pages, cover, items etc but the prices are anywheres from $5.00 to $200.00 difference in price.I know they will come up with something lame but my daughters and my friends that have recieved the catalog I called them to see which one my one daughter and her husband make about $80,000 a year they got the catalog that had the cheaper prices and my other daughter has much lower income and she received.....

Business

Response:

As a company, we are always thinking about how to improve the value we bring to our customers through our products and how to improve our business. To accomplish that goal, we often test new ideas in marketing strategies, product offerings, pricing and other matters that could impact our customers and the company. To accomplish such tests, we may randomly change the test object in some catalogs on a random basis. In this circumstance, we were testing the business effects of offering lower prices on certain items in the catalog. We sent these test catalogs to a small portion of our customer base on a completely random basis and your shipment was included in the test.

Review: I returned a product back to the company. When product was delivered by UPS, I neglected in reviving the product. UPS driver had me signed off on it to send back to sender. Product was never taken off the truck. I tried explaining, that I never touched nor saw what was sent to me. Associate on the other line refused to hear my concern and continue to say if I do not send the amount of $102.90 which is part of $263.85 that they were going to put me in collection. I tried explaining why $102.90, he continue to say that the merchandise was returned incomplete? I cannot see why part was return if I never saw what they sent, because UPS never took it off the truck. He did not want to hear my concern and I quote "is not my fault that part of the merchandise is missing, you need to pay $102.90 and how will I pay for this). I was missed treated and being forced to pay for something I do not have. UPS must have a record of the transaction.Desired Settlement: An apology for disrespecting me and to remove the charge on my account. I am hurt by how these type of service thinks that they can force money out of people like me for merchandise I do not have. It is a shame and rude of them to treat me like I do not know my right. An apology and remove a charge that should not be there. Thank you

Business

Response:

We received your correspondence from

the Revdex.com regarding order #[redacted]. Please accept our apology

for the poor way in which your order was handled.

Review: Mountgomery ward recievd my order on 03/10/15. I mailed a $200.00 check and it was cashed at the beginning of March. Today is Aprl 6, 2015 and the items that I ordered has not been shipped.Desired Settlement: I would like a refund of my 200.00.

Business

Response:

Montgomery Ward offers its apologies for the delays in shipping Ms. [redacted] order. Ms. Houston canceled her order on April 6, 2015 and her refund check will be mailed to her attention this week.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Last year I discovered that this company was reporting a delinquent debt on my credit report using their subsidiary name of Ginny's with an account number of [redacted]. I disputed the debt numerous times with the credit bureaus and sent them several letters requesting that they validate the debt and they responded to none of them. The erroneous is still showing on my credit report as of today.Desired Settlement: Immediately remove the erroneous debt from my credit reports.

Business

Response:

Ginny's records indicate Ms. [redacted] opened her account in August of 2009. She made two payments on the account - one in January of 2010 and one in June of 2010 - before the account was charged off as a loss in November of 2010. Ginny's records indicate Ms. [redacted] called in about her account shortly after the charge off was furnished to the consumer reporting agencies. Ms. [redacted] indicate she intended to pay the account in full, but no payment was ever received by Ginny's or the collection to which the account was referred. Ginny's has not communicated with Ms. [redacted] since, although a number of automated disputes have been received from the consumer reporting agencies. In response to the disputes that allege the account does not belong to her, Ginny's has sent an Identity Theft affidavit for Ms. [redacted] to complete and return. Ms. [redacted] has never returned a completed affidavit. Based on the information available, Ginny's it has a reasonable bass for believing that the account belongs to Ms. [redacted] and that she is responsible for payment of the account balance. Ginny's also believes that the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of Ms. Russell's account.

Review: This company has contacted me no less than 12 times (I have documentation) attempting to reach a person named [redacted]. (full name withheld for their privacy). I have informed the company that this person does not use our phone number nor do I have any acquaintance with the person. I have spoken to supervisors ( I have documentation and names) and multiple customer service reps. I still receive phone calls approximately every 2 or 3 days. The number that they are calling is my husbands business line. They have repeatedly told me that our number has been removed from their system yet we still receive regular calls.Desired Settlement: I wish this company to stop contacting me.

Business

Response:

The telephone number provided with the complaint is not associated with any account. Ms. [redacted] indicates the number being called is her husband's business line. If that is not the number she provided on the complaint will need to either provide the number that is being called or provide the full name of the account holder.

Consumer

Response:

Review: I filed a original complaint in Sept 13, regarding a defective product. and the company refunded my money and I returned the merchandise. now the company is attempting to collect the refunded money from plus interest. what is wrong with this company.. I'm not responsible for a error on the part of the billing and collection. When are they going to leave me alone? to attempt to collect interest. if there was a mistake they should have notified me ,Desired Settlement: It is not my error (IF THERE WAS ONE) I didn't do anything wrong please stop billing me calling me everyday , retaliating, how did they get the #s to keep harassing me.

Business

Response:

We received the correspondence from

the Revdex.com regarding your concerns of a balance on

account.

Review: I opened an account with wards.com. They requested large payment to receive goods. I never used them. Now they have my SS# on my mothers account, in her name and address........She has had account for months making payments. Now this is on my credit, they have not fixed. I would like this taken care of pronto. I have called them many times. They say they fix and then change everything back. I am not paying $500 for items I did not receive or order. They have handled my SS # improperly and are tosses it around different accounts. I want my information taken out of the mont wards system this is ridiculous.Desired Settlement: I want my SS# and account closed with you. You are missuing all my personal information and placing my confidentional information in other peoples accounts. This is causing me a lot of stress, I have called them numerious times

Business

Response:

[redacted] has an account with Home at Five. The SSN on his account is not the same as the SSN on his mother's [redacted] account. Montgomery Ward has no record of receiving an order from [redacted] or requesting a down payment from him.

Review: I ordered a shirt from a Monroe and Main catalog on February 24,2016. When the shirt arrived, it did not look anything like the shirt that was pictured in the magazine. the shirt was very poor quality and craftsmanship and had stains on it. I returned the shirt in a pre-paid envelope provided with the order the very next day after receiving it. Today I received a bill from the company stating that I owed them $18.90. The bill shows the shirt purchase amount of $39.99 credited back to my account on 3-4-16. It shows debit to my account in the amount of $7.95. No other description is provided occurring on 3-4-16. It also shows the original purchase for the amount of $50.94 on 2-24-16. There are reference numbers but this will not let me enter them (recognizes it as a social security number). I just called the company today upon receiving this bill. I spoke first with Anna in the accounts department and she transferred me to customer service where I spoke very briefly with someone named Sebastian. I say briefly because he hung up on me. When I asked him what the $18.90 was for, all he said was that it was for the return envelope. when I explained to him why the product was returned and that I did not feel I should be held responsible for any charges due to the fact that the product was misrepresented in the picture, he hung up on me. I was very polite with him, did not raise my voice, did not get nasty with him. I was matter of fact with him and his hanging up on me was very unprofessional. I have never ordered a product and returned it and been billed for shipping and handling in the past and I read nowhere in the magazine or on the order paperwork received with the shirt that I would be responsible for these costs.Desired Settlement: The amount of $18.90 be cleared from my account and I am not held responsible for the amount due to misrepresentation and poor quality of merchandise.

Business

Response:

We received your correspondence from the Revdex.com regarding Order #[redacted]. Please accept our apologies that the Oh Baby Top was less than satisfactory.

We regret that your concerns were not able to be properly addressed during your call to Customer Service call on 3/14/2016. The call has been reviewed and we believe the call was disconnected due to a malfunction. We apologize for any inconvenience experienced as a result.

Our guarantee, which can be found on the back of the center order form as well as on our website, states: “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we'll gladly refund your merchandise amount, credit your account or issue a replacement. If your item is damaged, contact us at 800-727-9496.” Shipping and processing is not automatically credited which is a common practice in the catalog industry when a customer returns an item because it did not fit, was not as expected, or the customer changed his or her mind. The reason code provided on the return form indicates that the item was returned due to “Did not like style/features”.

Additionally, the item was returned using the Smart Label option. This option is provided by Monroe & Main as a customer convenience at a cost of $7.95 which is charged to your account when the item is returned. This information is clearly disclosed on the return label.

As a courtesy, we have credited original shipping and processing of $10.95 as well as the Smart Label charge of $7.95. Your account will reflect a zero balance within the next 48 hours.

We hope this information is helpful. We appreciate the opportunity to explain.

Sincerely, Monroe & Main

Review: This is in reference to two accounts. One with Ginny's and one with Seventh Avenue. First, the Ginny's account number is [redacted] My husband separated from the military in 2012 and we moved to our home state of Arkansas. I placed an order in 2012. Before the order arrived my husband received a job offer out of state which required an immediate move so we had to move before the order arrive. A neighbor was suppose to refuse the package once the order came but I guess that never happened. I never received a bill so I assumed it was taken care of. The address that was listed when I called about the account was only used very temporarily while we were house hunting and the bills were never forwarded to my new permanent address in MS. I didn't check my credit reports again until Jan of this year or the issue would have been taken care of soon. I paid this account in full through the collection agency, Chase Receivables, who I was given the contact information of by a customer service rep from Ginny's. This payment was made on 03/28/2016.

The Seventh Avenue account number is [redacted]. During 2015,I had multiple health crisis and the final payment to this account was overlooked. I paid this account in full on the Seventh Avenue website on 03/16/2016.

I have an account with Grandpointe that has been and remains in good stand for quite some time so these were definitely not intentional actions on my part.

I have mailed multiple letters to facilitate my request but am unsure if they are going to the correct place and I could not find an email address to contact.Desired Settlement: I would ask that since these accounts have been paid in full they be removed from my credit reports. I would be happy to further discuss by phone or email.

Business

Response:

As a courtesy to Ms. [redacted], Seventh Avenue and Ginny's have coded her account records to request deletion of the account information from her consumer credit file. This request will be transmitted as part of the companies next regular update to the consumer reporting agencies and may take 30 days to appear on a consumer credit report, depending on the update schedule for the various agencies.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for your help. It is sincerely appreciated.

Regards,