Colony Brands, Inc.

Seventh Ave is nothing more than a scam. They offer items at double the retail price then charge outrageous interest. Then, when there is an issue, their customer service is the worst in the business! They do not fix their mistakes and have complete incompetents working for them dealing with the public. Be careful....they will mess up your billing and not correct it. Wait times over an hour, and then they put you on hold again for as long, to transfer you to so done else.

Review: I received a catalog from this company that advertise on the front " Congratulations! You are eligible to start shopping today". Buy now, pay later. After placing my order, I was told that a letter explaining why my order wasn't shipped was in the mail. I called customer service and was told, I would have to pay for my item in full. This is very misleading. They ran my credit and than tell me to pay in full. I wonder how many other people they do this way. This company needs to stand by what they say and a least make it worth while if you are going to affect by credit.Desired Settlement: I do not want their catalog coming to my house anymore. Unfortunately my credit is affected but I will satisfied by not hearing from this company again.

Business

Response:

Ginny's has removed Ms. [redacted] from its mailing list in accordance with her request. Please also note that Ginny's did not obtain a copy of Ms. [redacted] consumer credit report. nor has it furnished any information regarding the account to the consumer reporting agencies. As a result, this matter has had no impact on Ms. [redacted] credit score. Ms. [redacted] request for credit was denied when Ginny's initial processing revealed a previously charged off account with a related company.

I placed an order in August and gave my credit card information at time of order. II just received order on 10/26/13. Today I received a bill in mail for their own credit card company. I NEVER took out a cc withthem and I contacted them and their response was sorry. I do not think it is legal for them to open a cc account in my name without my permission.

My husband ordered pots and pans from seventh ave in april 2013 he was told when he ordered them over the phone he could do the payment plan on the order. Two days later the entire amount of the order was deducted from our checking accout. My husband called them and they credited our bank account he told them he no longer wanted the merchandise and they had not yet been delivered. He was told when delivery happened to refuse delivery and they would come back to the company and the order would be cancelled. In may 2013 we received a bill for payments of the merchandise we refused delivery of. He called the company they confirmed they received the merchandise and would take care of it. Since may of 2013 we have contiued to receive bills and phone calls saying that our payments are past due. Each time we have contacted the company explaining what has happened. Each time we have been assured the issue would be fixed. However, we continue to get bills and delinquent notices and each time we have called we are transferred from dept to dept having to constantly repeat that we do not have the merchandise and this problem needs to be fixed on their end. Each time we call regarding this issue we are told yes they have the merchandise we refused delivery of. We have now spoken to this company 7 times and we Are tired of the run around and still being billed. In the last phone call on july 26 the gentleman I spoke to kept trying to prevent me from speaking to a manager or supervisor finally I was transferred to one or so I was told still once again told it will be resolved. I am sure that we are not the only customers given the run around by this company and something needs to be done about their business practices. I have enough going on in my life by raising 2 disabled sons and medical issues with my husband that I don't need the run around and lies by this company

Review: I am filing a compliant against Ashro , for deceptive billing practice. I placed an order which included two items , one was shipped and one was not and would not be shipped for two months . Yet the total balance of both items was included on my bill. I called customer service on several occasions and my concerns have fallen on deaf ears.Desired Settlement: Bill will reflect the product that was actually shipped and received. And the billing policy will be changed going forward.

Business

Response:

We received your correspondence from the Revdex.com regarding Order #[redacted]. We apologize for the delay in shipping the Cressida Dress.

Review: In Mid-December I sent in three orders to be delivered at addresses in Colorado and Iowa. The brochure guaranteed delivery by Christmas. On December 31, I received an e-mail notice that the items I ordered were out of stock and asking me to place alternate orders. I responded that I did not want to order anything else. I just wanted my money back. On January 2, I received an e-mail message stating that a refund of $66.70 would follow. However on that same day my check to Swiss Colony was cashed. I sent the company a letter on January 16, 2014, again requesting reimbursement. I have not received a reimbursement as yet although the company continues to send me advertisements for their products.Desired Settlement: I just want my money back.

Business

Response:

We received your correspondence

from the Revdex.com regarding order #[redacted] placed by mail and

received on 12/31/13. Please accept our apologies for any inconvenience we have

caused you.

Regrettably, due to high mail

volume and weather-related delays during the Christmas season, your order was

not received until 12/31/13. When an order is processed, any payment is applied

under the assumption that items are available to ship. Our records indicate that

an email was sent to notify you of the out of stock items the day your order

processed.

On 1/2/14 your payment was

processed, and our system reflected a refund due. Refunds may be held up to

thirty days to ensure the remittance has cleared. A refund check was issued

1/20/14 and should arrive in the mail shortly.

As part of our apology, we are

sending a $25.00 gift certificate to be used toward a future order. It should

arrive by mail in seven to fourteen business days. We appreciate the opportunity

to explain and look forward to serving you better in the

future.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Since I posted my complaint, the matter has been resolved. I received a check in the mail from Swiss Colony yesterday. Thanks for your help.

Review: I want this off of my credit report it keeps showing up every year after the bankruptcy so I want it removed,thanksDesired Settlement: Removed from my credit reports

Business

Response:

Removal outdated account information from a consumer credit report is the responsibility of the consumer reporting agency that compiles the report. Nonetheless, a request to delete the information has been submitted to the consumer reporting agencies. Please note it may take 30 days for this change to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Midnight Velvet [under the umbrella of Colony Brands, Inc.] has been advertising to me without my consent. I have no idea how they got my address, but the advertising that they send me is not authorized by me. I can forward by fax or e-mail the advertisements I’ve received.Desired Settlement: I would like Colony Brands, Inc. to have my name and address removed from your advertising entity. I do not want to receive any more mailed advertisements.

Business

Response:

We received the correspondence from the Revdex.com regarding your request to be removed from our mailing list. We received your information from Abacus in 2010, and a catalog was mailed in February of 2011. Our records indicate an order was placed in March of 2011, and since that time have been mailed a catalog. Please accept our sincere apologies, if any prior request to be removed from our mailing was not implemented properly.

Currently, as long as your account remains flagged for not receiving catalogs, we will continue to remove your name from our catalog mailings. Please allow six to eight weeks for this process to be completed, as some catalogs are already at distribution centers to be released at a later date. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Midnight Velvetv

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that some portions of what was stated in the resolution is satisfactory to me. I would like to note that I have never ordered from Midnight Velvet [provide a copy of the order details for my review]. You stated Abacus, I never ordered from Abacus either and never requested a catalog - you can also provide photocopies of the documentation showing that I requested such catalogs.

Perhaps someone was trying to send me junk mail as a form of intimidation, but I have no records of ever ordering from Midnight Velvet or Abacus.

Review: In March 2014 I ordered and received two items. One was a supposed sapphire ring and a pair of Skechers tennis shoes. The shoes, while they were the right size, did not fit correctly. The ring was blemished. There was a whitish streak through the "sapphire" stone that was very obvious. We returned both items approximately around March 21, 2014. We used the address that was given to us on the return paperwork and included the return form stating the reasons for the returns and asking for the account to be credited. After about a week, we checked the status of the return on the postal service website and it showed that the item was delivered. We received a billing statement not long after that but we assumed it was because they hadn't processed the return before the statement was issued. It is now June and we are still getting bills. We contacted Ginny's by email and were told that they hadn't processed the return yet. I am all for paying my bills, but I do not think it's right to be forced to pay a bill that should have a zero balance. Ginny's has sent us a couple rude/harassing letters asking us to pay or fill out a form saying that we don't intend to pay so they can send it to collections. There's nothing to turn to collections. They have the products back.Desired Settlement: I would like for Ginny's to stop contacting us, stop threatening us with collections, and to PLEASE process the return/refund. We returned the items within the allotted return time frame. We shouldn't be forced to make payments on items that we no longer have. Those were the only two items we ordered and both were returned so our account should have a zero balance.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed 3/7/2014 via

internet. We are sorry for any confusion regarding the return of items and

consequent credit for your order.

Review: I ordered a rug set on 10/22/14 I call back 4 days later to see why I never received confirmation of order. They told me I had to put 131 to ship it because of my credit I ask the lady if they needed any Money she said no. So I pay it I also ordered a sweeper that was shipped to the wrong address. I was told after about two week of me calling that it was on back order. they told me to order a different rug same price I called placed order for new rug. I asked if I had to pay anything on new rug set I was told no I call back they say I half to pay another 100 dollars. I proceed to cancel my order until they told me I had to pay to ship the sweeper back and it could take up to a month to get money back. I was then given another date the original rug set was supposed to be shipped still no shipping . I was promised shipping several times Every time I am hold for at least 45 minutes They have discounted the rug set 4 times. I want my Rug set I called today no one can give me a ship date The guy told me the supplier was to call about the delay. I asked for suppliers number they said they can only e-mail the company. Its been over 2 months. all they say is they e-mailed the supplier to Call back Wednesday that they will take another 25 off.Desired Settlement: I want my Rug set ASAP I am going out of town on 22 of December I want my Rugs please make them get my order to me Thank you its been and on going process. my order number is# [redacted]

Business

Response:

We received your correspondence from

the Revdex.com regarding order #[redacted] placed via telephone

10/17/2014. We regret any inconvenience we have caused regarding your

order.

We received shipment information

from our supplier that indicates the 3-Piece Circles Rug Set was shipped

12/15/2014 via UPS. Tracking indicates the rug set was delivered 12/16/2014 to

the front desk.

Our records indicate that credits

equaling $149.95 ($32.49 was credited 11/8/2014 and $117.46 was credited

11/11/2014) were issued for the Dirt Devil Featherlite Bagless Vacuum as of

11/11/2014.

We hope this information is helpful

to you. We appreciate the opportunity to explain.

Review: In November and December of 2014 I ordered a number of items from Country Door. I made payments on the account. I called on a number of occasions to notify them that some of the items that I ordered had not come and they had still charged my account for them. Throughout 2015 on a number of telephone calls I still disputed some of the bill. In July of 2015 I stopped receiving bills from Country Door. In January of this year I received a bill $324.51. This is obscured. My total order was not even $200.00 originally. There is something that needs to be done about this. Now they are sending a demanding collections notice when I tried to pay them months ago.Desired Settlement: I am demanding that my account be fixed and noted on my credit

Business

Response:

Country Door's customer service records indicate zero conversations with Mr. [redacted] regarding unreceived merchandise. When Mr. [redacted]'s account became delinquent in March of 2015, Country Door began efforts to contact Mr. [redacted] by telephone regarding payment of his account. Country Door's collection records indicate zero successful contacts with Mr. [redacted] and, therefore, zero conversations regarding unreceived merchandise. Country Door's records do reflect payments received in April and June of 2015 - both of which were returned. It is Country Door's position that the balance on Mr. [redacted]'s account is correct and is properly due and payable.

Consumer

Response:

Review: I Have called twice [redacted] to have my name removed from a catalog with a pre approved dollar amount printed right on their catalog, iv also wrote a letter to the business pleading with them to please take my name off their list, its a huge identity theft waiting to happen with this pre approved catalog printed with my name, my address, and amount I can charge...I do not want to put my credit at risk, I dont know what else to do but file a complaint...3 times iv contacted this business....Desired Settlement: Please take me off this list of Pre Approved Identity Theft Catalog at once iv contacted this company three times on this matter

Business

Response:

We make every effort to provide the best service and highest quality possible and apologize for any inconvenience you may have experienced while attempting to have your name removed from our mailing listing. Names may come in many different formats when acquired; they are also acquired from numerous sources. The source we received your name for The Country Door catalog was from I Behavior and Colorful Images. A variance of any type, i.e. first name initial, middle initial, no initial, abbreviation of street, box number or formal spelling of first name can initiate an additional customer address. We have used the information below to remove your name. [redacted]

You may also elect to go online to: DMAchoice.org where you may specifically select what you wish to receive and what not. Per your request, we have submitted an additional request to remove your name from our mailing listing. However, it is still possible that you may receive another catalog from us. Names are selected from four to six weeks in advance of the actual mailing of the catalog. Some catalogs are already at their shipping destinations, to be released at a later date. The entire process can take from six to eight weeks. We apologize if the process is longer than anticipated. If any are received you may discard. We appreciate the opportunity to serve. Sincerely, Country Door

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My mother ([redacted]) called on 11/20/2015 and placed orders with Swiss Colony and Tender Filet when she spoke with the person she gave her name and asked if he need her account number and was told no then asked for the address which she gave. on 11/23/15 I ([redacted]) received an email confirming the orders. When I informed my mother that I was being billed and not her she immediately contact Tender Filet and eventually spoke with [redacted] who assured her that everything was being taken out of [redacted]'s name and put into her name as it should be. I ([redacted]) received a bill on Dec 1, 2015 and called Tender Filet on Dec 2, 2015 and was informed by the supervisor that we need to provide them with a letter. This is their error and if the message is correct stating this call is being recorded then they need to listen to the message which will indicate that [redacted] placed the two orders and not [redacted]. How can a company just bill someone else? This is unacceptable business practice. We have been lied to by [redacted] who said this matter was taken care of and then found out on web site that price had change on one of the items by over 53 dollars and when called to get credit was told order did not exist using the order number provided.Desired Settlement: For Tender Filet to bill [redacted] for the $853.44 and credit [redacted] Prumatico for $853.44 and then adjust [redacted]'s bill to reflect a credit $53.00 dollars for product price reduction. Being billed $263.00 for Prime Rib yet a few days later internet price has $210.00. Have proof if needed.

Business

Response:

We received the correspondence from the RevDex.com in regards to orders placed 11/19/2015 by [redacted]. We sincerely

apologize for any disappointment and inconvenience caused by our

representatives. We want you to know the errors that occurred were not

intentional and we are taking steps to address the representatives

involved. They will receive additional training on customer focused

communications and adjustments.

[redacted]’s account has been billed for the order and has been adjusted in the amount of $53 for the sale price of

the Prime Rib. Just as local

merchants offer sales on a regular basis, our companies may offer the value pricing for a limited period of time. Since [redacted] had already had her

order in place we will gladly adjust [redacted]’s account to meet the sale

price. We regret your shopping experience was not as expected. We

appreciate the opportunity to explain and look forward to serving you better in

the future.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] However, their is still the matter of Swiss Colony order on my account instead of my Mom's ([redacted]). I certainly hope this will be rectified as well. I do not know the dollar amount as I have not been sent a bill. I know I will be receiving a bill since it was shipped and billed to me, of which I did not order this product! Thanks for your time.

Review: On 08-30-2015 I ordered from The Swiss Colony company online, I ordered several things, and I paid for it in full, at this time they had everything that I ordered and had paid for, but they did not put this stuff aside so that I could have it when I wanted it delivered on December 7th the beginning of Channukah, so now I have 2 items that are unavailable because they ran out of these clearance items which they did not reserve for me when they had them.

I was given a refund for one of the items, but they only refunded me the cost plus the tax, they did not refund the $8.95 for shipping and processing, and now they do not have another item in which they say they are going to send me a check for the cost plus tax but not the shipping cost which I also paid in full for. so I have been lost now out of two items the shipping costs in which they have kept for themselves.

On top of all that, they assumed that I am a female and have my items to be sent to Ms [redacted] in which they refuse to take off the Ms.

I have called them and they have called me, but no results have been made to fix anything.

They said that they do not hold onto items that are paid for online which is unprofessional and just bad business.Desired Settlement: I want the other items I paid for, and a full refund of the shipping costs of the 2 items I paid for plus the cost of the last item that just became unavailable. And I want them to take down the Ms part before my name.

Consumer

Response:

They finally gave me the refund, thank you :-)

Review: my complaint is reguarding montgomery wards billing procedures! they refuse to talk to people ,they hang up on you when you try to pay something on your credit report even if it is not yours just to get it off your credit report,I have tried for a year and a half they just are total jerks!!!!!Desired Settlement: I am more than willing to pay this thing even though I never ordered something from them ,my daughter did under my name I just want it removed

Business

Response:

Ms. [redacted] account was charged off as a loss and referred

to a collection agency in September of 2014. Ms. [redacted] reached an agreement with the collection agency to settle the account for two payments of $59. Montgomery Ward’s

records indicate one payment of $59 was received from the agency on October 17,

2014. Ms. [redacted] second payment was returned and, as a result, the

settlement was not completed.

Ms. [redacted] has contacted Montgomery Ward on multiple

occasions and has been repeatedly informed that the collection agency is

handling her account. If Ms. [redacted] wishes to settle or pay the account she

will need to contact the agency directly.

Finally, Ms. [redacted] should take note that, should the

account be settled or paid in full, the status of the account will be updated.

The account information will not, however, be deleted from her credit file.

Consumer

Response:

Review: I paid my bill in February and a day or two later received a new statement from them where they added $1.00 fee, since bill was paid I disregarded. A week or two later I got another statement showing the payment in full applied to my account and then they added a $10 charge to the $1.00. Then another month and they added another $1. I mailed them the $1.00 and told them the account was paid in full, the $1.00 they added after it was mailed was sent and I was not paying another $10, $12 or any amount since bill was paid in full then they billed me more. They sent a nasty threat to mess up my credit report. They have added another $1 and send another statement with threats for a collection agency. This bill was paid in full in February and they got their $1 late fee so balance should be zero. I also told them to remove me from their mailing lists that I will not do business with them again.Desired Settlement: Remove bogus charges, send statement showing Zero balance and be removed from their future mailing lists and close account.

Business

Response:

We received the correspondence from the Revdex.com regarding your order #[redacted] placed 11/16/14 for $19.95. We are sorry for any confusion regarding your billing statement. Credit terms are listed on the order blank in the center of the catalog or online under Customer Service/Help and state:

Review: I orderded merchandise from said company and I was unsatisfied with the poor quality of the items so I returned them in the amount of time alloted for returns using the companies PRE- PAID lable. After doing this, I started to receive invoices from them stating I owed them money. I contacted the company and asked why did I have an outstanding balance with them because I retured all merchandise. I was informed that this was because of the "shipping cost". I then asked why was I sent a pre-paid return lable if I was resposible for the shipping cost?. The representative didn't have an answer.Being reponsible for shipping cost on a returned item is not in the terms and conditions. I have sent letter after letter requesting proof that the debt was mine and I held a legal obligation to this debt. No avail. I have even went as far as agreeing to pay the fradulent charge in full (68.00) if they would remove the derrrogatory information from my credit reports. Again, no answer. Now I just pulled my credit report again, this company is re-aging the date of last activity to the credit bureaus to deliberately hinder my credit score. This has been an on going process since 2012. This company is a preditor that needs to be stoppedDesired Settlement: Remove ALL fraudulent information pretaining this company and its affiliates from all three credit bureaus: Equifax, Experian, Transunion

Business

Response:

We received correspondence from the Revdex.com regarding your order #[redacted], placed 2/27/2012. We are sorry for any confusion regarding the return and credit of your order.

Review: I ordered a pair of sketchers tennis shoes , which dìd not fit my size shoe . After returning them to Ginny 's , I called to make sure that they received them and that my account was returned to a zero balance . I was shocked when the girl told me that I owe $ 35.00 for shipping and handling . Are you kidding me ? I have never heard of a business doing this before .Desired Settlement: I told the young lady on the phone how ridicolous this was and that I was not paying this and she transferred me to customer service , which I hung up after being on hold for 5 minutes .

Business

Response:

We received the correspondence from

the Revdex.com in regards to order #[redacted] for $98.90 placed via

internet on 1/26/2015. We apologize for any confusion regarding the status of

your account balance. Our representative was in error when your account total

was given, which is a concern that will be forwarded to the department

involved. The balance on account is $26.90, which reflects the original

shipping and processing of the order for $18.95 plus the Smart Label Return

Option of $7.95.

We promptly credited your account

for $79.95 upon the receipt and processing of the Synergy Shoes 2/20/15.

Shipping and processing is not automatically credited, which is a common

practice in the catalog industry when a product is returned because the customer

didn’t like the product or changed his or her mind, or the item did not fit.

The Ginny’s guarantee, which appears on our order form, or online under Customer

Service/Help states, “Satisfaction Guaranteed. Every product. Every Day. All

the time. You deserve worry-free shopping. If you’re not 100% satisfied with

your purchase (at any time, for any reason) just return it. We’ll refund your

merchandise amount, credit you

account or issue a replacement. It’s that simple.”

The shoes were returned using the

Smart Label Option at a cost of $7.95 to be applied to your account when

returned. This option is offered to our customers as a convenience assisting in

the ease of a return. The information regarding how to use the label is clearly

disclosed on the attached letter. As a courtesy, we have issued credit to your

account for the Smart Label and the original shipping and processing of the

order. Your account will reflect a zero balance within the next two to four

business days. We regret we disappointed a first time customer, but appreciate

the opportunity to explain. Sincerely, Ginny’s

Review: I received the attached letter just a couple of days ago, and I am appalled. Apparently, The Swiss Colony has no regard for longtime customers and knows nothing about customer service. I have spoken several times with representatives of The Swiss Colony about this matter, and now I am being threatened by your company. You are planning to ruin my credit by reporting a delinquent account to the credit reporting agencies over our refusal to pay late payment charges and interest on late payment charges. As I have stated several times, your bill was paid in full on February 14, 2015 and the check cleared our bank on February 23, 2015. Perhaps you were disappointed that I paid in full instead of over several months so you could charge interest?? In your current letter, you state that I have abused your credit privileges. How could I have abused them when I paid the bill in full? The remaining balance that you are trying to collect is late payment fees and interest on the late payment fees. Once again, I WILL NOT BE PAYING THEM. Why would I pay interest and fees that amount to almost 30% of the original bill? That would be ridiculous!!! Obviously, your company cares nothing about customer service or retaining a customer that had done business with you for several years. If you feel that you must report this to the credit reporting agencies, it’s totally up to you.Desired Settlement: Stop billing and harassing.

Business

Response:

Dear [redacted] Thank you for contacting the Credit Department. We do apoligize about the issues that you had with your account. The reason why you received a late fee was because your account was due on 2/5/15 and payment wasn't received until 2/20/15. Your balance has been written off in full, and within a 24-48 hour period your balance will be at $00.00. If you have any other questions or concerns, please call the number below. We hope this information is helpful.

Review: in nov of 2013 I was given preapproved credit of 250.00 with the understanding that if I did not make my current account payments ontime then I would be liable for both of the accounts that I have with this company I was told that my account in 2007 had been written off and that I was given a second chance now they sent me a robe and slippers that never got to me which they credited my account and then they sent me a 8 cup food processor in dec of 2013 which I made the monthly payment way ahead of the due date which I then proceeded to place another order totalling 53.00 which was still way under my available credit but now they have went back on their word and cancelled my credit because of the 2007 accountDesired Settlement: I would like to have the credit restored and for them to live up to their word and continue to let me show them that I am going to make the payments

Business

Response:

Seventh Avenue has released Ms. [redacted] order and reinstated her $250 credit limit. Unfortunately, Ms. [redacted] may experience further difficulties as a result of her previous charged off account. If that occurs she may call [redacted] to speak to a credit representative.