Colony Brands, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I called the corporate office and gave them the account holders name that had used our phone number. They were able to remove our phone number from his account. We have not received any calls since last week.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We received the correspondence from
the Revdex.com regarding your order #*** placed via internet
8/17/We are sincerely sorry to hear of any difficulty responding to our
emails, and appreciate your bringing this experience to our attentionWe have
forwarded the
information to the proper department so they can take this under
review and consideration
Our records indicate your order was
shipped all in one shipmentThere is a remote possibility the exterior may
have been punctured during transit, causing only the portion with the address to
be received, we are sorry if this occurredWe regret when you called for
assistance, our representatives did not respond appropriatelyWe make every
effort to provide the best service possible, however sometimes an error occurs
We are reviewing this concern with our training team and any representatives
involved
Please accept our apologies for any
disappointment or inconvenience you may have experienced as a result of this
matterWe have credited your order in full, which will be refunded to your
credit card within the next twenty four to forty eight hoursYour understanding
is greatly appreciated Sincerely, Swiss Colony

We received your correspondence from
the Revdex.com regarding Ginny’s order #*** placed via internet
8/1/and Seventh Avenue order #*** placed via internet
3/8/
Our records regarding Ginny’s order
#*** indicate that we received the first notification of a
problem with the
two Six Drawer Chests/Oak 8/19/At the time of the call, our representative
requested replacement parts for scratched drawersThe parts were sent out
9/3/On 11/23/we received a call notifying us of further defects on
the itemsReplacement Chests and UPS return labels were requestedThe
replacement items were delivered via UPS 12/2/and 12/9/Two Chests
were expected back in returnOnly one was receivedThe last correspondence on
this order took place 2/14/at which time our representative offered a 25%
discount of $to keep one of the ChestsRecords show this offer was
accepted
Seventh
Avenue order #*** consisted of a
Three Drawer Wardrobe/Oak and a Six Drawer Chest/CherryThese items were
delivered via UPS 3/13/and 3/17/We show records of internet order
inquiries (which denote anytime a customer checks an order online) but no
correspondence via phone, email or mail was received regarding this
order
Please accept our apologies that the
products purchased did not meet your expectationsWe have applied an additional
25% discount of $for one of the Chests on Ginny’s order #***Our
records indicate that the second defective Chest was not returned; therefore we
are unable to offer further compensation at this timeWe have also issued a 50%
discount of $on Seventh Avenue order
#***If you wish to receive additional credit back for these orders,
please prepare the items for return shipment and let us know if you prefer UPS
return labels or for UPS to pick up the itemsThe appropriate credit will be
issued once the returned items are processedPlease contact Customer Service
toll free at *** as soon as possiblePlease note that the intention to
return an item(s) does not exempt you from the need to make a
payment
We hope this information is helpful
Sincerely, Colony Brands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Colony Brands and Figis has indeed placed an inquiry on my credit report w/o my knowledge, consent or authorizationI have brought this matter to their attention on numerous occasions with no resolution
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our research regarding Complaint #*** from *** *** finds she has most likely ordered from a catalog that carries a similar name, although spelled differently: called Step Ahead with a web address of: ***Records indicate *** is a part of our
customer base, but has no active orders. We believe this was sent to us in error. Thank You, *** ***Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting the business response I can send you a copy of the card that stated I was pre-approved and to call the number to place the orderAlso, upon my order the person should have mention that the order was pending credit approve instead she stated I was all set and gave me a delivery date at no time did she say anything about a credit check the line was suppose to be recorded if they have not destory itSO AGAIN I AM NOT ACCEPTING THIS RESPONSE FROM THE BUSINESS.Thank You*** ***
***

Midnight Velvet posted a payment to Ms*** account on September 15, in the amount of $On September 25, the payment was reversedPlease note that Midnight Velvet was the recipient, not the initiator of the payment reversal - $was removed from Midnight Velvet’s account
As a result, Ms*** account was debited in the amount of $and a returned payment fee of $was assessed
Ms*** asserts that her bank made the payment and that it was not dishonored or returnedMidnight Velvet has no way of verifying that claim, but it does know that it no longer has the $that was posted as a payment to Ms*** accountMs*** has refused to provide documentation of the completed payment in the form of a bank account statement (redacted to remove unrelated transactions) that would indicate sufficient funds in her account at the time the payment was processed by her bankAlternatively, Ms*** could call Midnight Velvet and establish a conference call with her bank to resolve this issueWithout documentation that the payment cleared her bank, however, Midnight Velvet will not make any adjustments to Ms*** account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As a Fraud victim I can see where it helps Colony Brands to prevent Identity Thief however it's very inconvenient for the customerI have a Fraud Alert on my credit reports which requires all request for credit and orders to call me before processingMontgomery Wards and Seventh Avenue are aware of that and will not release orders without talking me
Regards,
*** ***

Ms*** did no such thingI talked with someone in but never in or 2014.The credit bureau has no request from you in when I actually spoke with someone at Seventh Avenue (11)Your Name appeared on my credit report in March of There was no inquiry in nor You have your dates all mixed up as to when I spoke with someone over thereI never ask for any credit not one timeI ask if I had to pay something down? they told me I had to pay something downI did not pay it in because I was moving as I stated beforeI moved and I did not pay any thing downI did not want the merchandise sent to the old Address this is the only reason I did not pay the down paymentI am not talking about the merchandise I am talking about the inquiry you made on my credit report in March of of which I never applied for any credit from youI only asked a question that was itWhen I called you all, all I needed was and answer about if there was a down payment that was itTransunion said there was no inquiry on my credit from you until March They checked it several times and there was no inquiry in or It only came up in March of If you don't believe me then call TransunionThere was no inquiry doing the pass yearsI had a block on my credit sense August 1st so I don't know how you can say you checked my credit with TransunionThere is no way unless you went through another way to check my creditTransUnion is telling the truthThey are not going to tell you something that is not trueThey checked both years several times and there was no inquiry from you except in March of I did not apply for any credit from you not everAsking a question is not credit checkingI don't care how you put itI never asked you to check my credit not one timeThis is inadequate, incomplete and inaccurateI never ask for any credit from youNot one timeThere are blocks on all three major credit reporting agencies, so I don't know how you checked my creditI am not at all pleased with thisYou have lower my credit score and ratingsIf I had needed you to check my credit I would have told you to do so

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

It appears this complaint was filed by Ms***, not by Ms***Ms*** has an account - however the account information does not include an apartment numberIf mail for Ms*** is being misdirected to Ms*** apartment she should address the concern with the postal
service or simply mark the mail for return to senderNone of Ms*** personal information appears on the account of Ms***, other than the address of her apartment building

Swiss Colony again offers its apologies to Ms*** for the manner in which her order was handledThe agent that spoke with her should never have indicated that her check would be returnedSwiss Colony, like most retailers, uses automated payment processing equipment that electronically scans and processes paymentsFederal law requires that consumer payments be processed and posted as of the day they are receivedAt the time Ms*** called, there was quite literally no way her check could be returned to her unprocessedSwiss Colony apologizes specifically for the incorrect impression this created that the payment would not be processed and her checking account would not be affectedThis issue has been addressed with the agent involved to ensure that this misinformation is not given to another customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We received the correspondence from
the Revdex.com regarding your concerns with returning a wigWe
have searched our data base with the information received and unfortunately are
unable to locate any active orders under your name, phone, address, or email
addressIf
additional information: such as the order number from the order
acknowledgement received, or account number listed on a statement is submitted,
we will continue our investigationWe look forward to a satisfactory
resolutionSincerely, Colony Brands

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that some portions of what was stated in the resolution is satisfactory to meI would like to note that I have never ordered from Midnight Velvet [provide a copy of the order details for my review]You stated Abacus, I never ordered from Abacus either and never requested a catalog - you can also provide photocopies of the documentation showing that I requested such catalogs
Perhaps someone was trying to send me junk mail as a form of intimidation, but I have no records of ever ordering from Midnight Velvet or Abacus.
Regards,
*** ***

We received the correspondence from the Revdex.com regarding your order #***, placed 8/28/by phoneWe are sorry for any disappointment with the 10pc Non-Stick Cookware in the Bronze color, and are glad that you have notified us of your concern
Our records indicate we
received your email on 12/1/and sincerely apologize the proper actions were not taken at that timeWe have forwarded this information to our Supervisory Staff for their further review and actionsWe regret your attempt to contact us by phone found the lines to be busyWe do our best to assist each and every customer in the most efficient manner possibleWe have issued a replacement cookware set to arrive about December 22-23rdTracking information will be sent via email as soon as it is available
We will send UPS to pick up the defective set within the next weekPlease box and remove all prior labels; UPS will make three attempts to pick up and supply the return labelOur apology for any inconvenience this may have caused, we appreciate the opportunity to stand behind our products and look forward to serving you better in the futureSincerely, Ginny’s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Midnight Velvet has located an account in Ms*** name that was included in a bankruptcy filing in Midnight Velvet has not furnished information regarding the account to the consumer reporting agency since July of 2006, and is not responsible for deletion of outdated information from
a consumer credit reportDeletion of outdated information is the responsibility of the consumer reporting agency that compiles a consumer credit reportNonetheless, Midnight Velvet has sent a request to the consumer reporting agencies to have the account information deleted from Ms***' consumer credit filePlease note that it may take days or more for this change to appear on a consumer credit report