Colony Brands, Inc.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I never had an account number. I have an open account or account in collections for ginnys,Swiss colony. Every time I've called in they used my social security number. [redacted]

On Wed, 28 Jan at 10:41 am , [redacted]> wrote:HELLO, I JUST WANTED TO UPDATE YOU THAT SWISS COLONY DID IN FACT FINALLY SEND ME A REFUND I AM WILLING TO CLOSE THE COMPLAINT NOW?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The complaint was not about Swiss Colony.... Yes they sent a small order that I just recently sent a 30$ money order to pay them.  The complaint was regarding ASHRO.... AND THEY DID ISSUE A CREDIT CARD AND AN ACCOUNT# I fully understand there is a fraud warning on my credit file and it was placed there due to family using my information....but I called both these companies and went through the credit questions and everything to verify who I was and was issued the order and sent the card.I'm ok with the fact if the company is not willing to honor the credit that they offered but I feel its BAD BUSINESS!!!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I have reviewed The Swiss Colonies offer to settle my account with a refund of $96.74. While I am pleased  to be getting that money back, I still feel they owe me the $5.99 online processing fee. If need be, I can send you my bank statement showing this fee was paid directly  to The Swiss Colony. There is no indication of a third party being involved in this transaction. I really appreciate all you've done so far in this matter , however, I don't think  much of this companies business practices thus far.

I do expect a copy of the credited bill mailed to me asap. I do not want any of this to negatively effect my credit and I want a hard copy of proof that this matter is taken care of. I do not believe anything these people say- as their story and answers change every time the company is contacted. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Mr. [redacted] telephone number has been removed from the other Mr. [redacted] account records. Mr. Major should not receive any further calls regarding the account. Montgomery Ward regrets any inconvenience he may have experienced as a result of this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We
received the correspondence from the Revdex.com regarding your
orders and account balance.  We apologize for any confusion and appreciate
the opportunity to explain. 
 
Our
Monroe & Main guarantee is listed on the order blank in the center of...

the
catalog or online under Customer Service/Help and states, “If any item, for any
reason, does not meet your expectations, just return it to us within 60
days.  Simply tell us your preference, and we’ll gladly refund your
merchandise amount, credit your account or issue a replacement.” 
 
 
Your
returns were promptly credited upon processing at various times. Shipping and
processing is not automatically credited, which is a common practice in the
catalog industry when a product is returned because the customer didn’t like the
product or changed his or her mind, or the item did not fit. As a courtesy,
10/29/2014 credit was issued for shipping and processing on two orders. 
Additionally, twice, items were returned using
the Smart Label option at a cost of $7.95 to be applied to your account when
returned.  This information is clearly disclosed on the label prior to its
removal. Your account balance was as low as $43.10 on June 7, 2014, but the
subsequent increase was not caused by any fees assessed by Monroe and Main. The
balance increased to $356.78 due to two purchases made on June 11 and June 20,
2014. NOTE: All purchases, charges and credits are reflected on your monthly
statement. Please review your records if you believe you have not received
credit for a returned item.
 
Our
records indicate the last date of a zero account balance was 7/18/13. Since
that date you have incurred charges totaling $747.16 on your account and
received credits for returns totaling $472.52, creating a principal balance of $274.64.
You have also incurred finance charges and late fees totaling $42.78.Payment on
your account total $182.86, leaving a total unpaid balance of $134.56.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for responding to this complaint after receipt and review, the issue is not with the appropriate credits which is correct because the items were returned; however, ASHRO had mixed up an order which was placed back in September of 2013 (Magnolia Faux Fur Wrap) which had nothing to do with the purchases made in 2014 -- which included fees and finances charges which were tacked on well after the items were returned within 30 day billing cycle.  THIS IS THE REASON FOR THE COMPLAINT... I feel that these charges and fees were not necessary and unfair. As mentioned in ASHRO's response that a refund would be sent to me in the amount of $54.05 within the next 7 to 14 days.  Upon receipt of such refund would be acceptable.
Regards,
[redacted]

We received your correspondence from
the Revdex.com regarding order #[redacted] placed via telephone
10/17/2014. We regret any inconvenience we have caused regarding your
order.
We received shipment information
from our supplier that indicates the 3-Piece Circles Rug Set was...

shipped
12/15/2014 via UPS. Tracking indicates the rug set was delivered 12/16/2014 to
the front desk.
Our records indicate that credits
equaling $149.95 ($32.49 was credited 11/8/2014 and $117.46 was credited
11/11/2014) were issued for the Dirt Devil Featherlite Bagless Vacuum as of
11/11/2014.
We hope this information is helpful
to you. We appreciate the opportunity to explain.

Swiss Colony offers its sincere apologies for failing to deliver her gift to its intended recipients. The agent who handled the order did not follow company policy in this matter. The address to which the merchandise was to be shipped was incorrectly included on Swiss Colony's fraud file. While this...

was an error in and of itself, it should not have resulted in the cancellation of Ms. [redacted] order and the holding of her check. Both the agent and the agent's supervisor are being retrained regarding the proper procedures for this situation. Her refund has been processed and mailed to her home.

We received the correspondence from the Revdex.com in regards to your request to be removed from our mailing listing.  We are in the process of removing your name, as listed. Please be aware if there would be any changes to your name and address from what is listed, you would need...

to contact us again.  Additional avenues we recommend exploring for additional information online are DMAchoice.gov where you may specifically select what you prefer to receive or decline.  However, it is still possible you may receive another catalog from us, as some catalogs are already at their shipping destinations, to be released at a later date.  The entire process can take six to eight weeks.  If any are received you may discard. Further, please note that Colony Brands does not request consumer credit reports on consumers. Monroe & Main, a Colony Brands subsidiary, requested a copy of your consumer credit report in May of 2014 as part of a consumer initiated credit transaction. Midnight Velvet has no record of requesting a copy of your consumer credit report.  Figi's is not a subsidiary or affiliate of Colony Brands.

The information Ms. [redacted] provided is equivalent to providing a copy of the front of a check as proof of payment. It demonstrates an intent to pay, but it does not indicate that the transaction was successfully completed. The balance in the account immediately prior to and immediately after the...

payment are necessary to indicate Ms. [redacted] bank accepted and honored her payment. Since Seventh Avenue has no record of the payment, Ms. [redacted] will need to provide documentation that the payment transaction was successfully completed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

The terms and conditions of Ms. Thomas' account require advance, written consent from Seventh Avenue for any covenants, conditions or restrictions on payments made on the account. Seventh Avenue did not provide such consent and, therefore, the condition included on the payment instrument was not...

valid.

Seventh Avenue offers its apologies to Ms. [redacted] for any inconvenience she may have experienced as a result of this matter. "Opal" provided the telephone number on Ms. [redacted]'s complaint as her own when she opened a Seventh Avenue account in November of 2014. The number has been removed from the...

account record to prevent any further calls to Ms. [redacted].

Duplicate order acknowledgements
will be sent via email in the next twenty-four to forty-eight hours. An itemized
billing statement will be emailed in the next forty-eight to seventy-two hours.
Information regarding how Tina’s name was obtained has been requested. A letter
of apology as well as the source of Tina’s information will be mailed to Tina as
soon as it becomes available.
We hope this information is
helpful to you. We appreciate the opportunity to be of
service.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Each of the companies with which Ms. [redacted]ton has an account offers its sincere apologies for her recent unsatisfactory experience with a customer service representative. The $30 payment on her Midnight Velvet account and the $1 fee on all accounts have been reversed. As an additional courtesy,...

each company has credited Ms. [redacted]ton's account for the most recent finance charge assessed. This adjustment will appear on her next monthly billing statement. Finally, it appears that the customer service representative intended to offer Ms. [redacted]ton the opportunity to enroll in an automated payment service that is offered by each of her companies. If that was her intent, it appears she neither made the offer to Ms. [redacted]ton properly, nor did she complete the enrollment process correctly. The companies again apologize for this experience. Nonetheless, enrollment in the program would allow Ms. [redacted]ton to travel in peace, without worries about computer crashes, internet access or other potential service interruptions. The plan would charge the minimum payment due each month to a checking account, credit or debit card of Ms. [redacted]ton's choice on the account due date. If Ms. [redacted]ton is interested in this program she can call the credit department of any of the companies with which she has an account for more details.

The com[panies have requested deletion of all account information from Mr. [redacted] credit file. Please note that this change may take up to 30 days to appear on a consumer credit report.