Colony Brands, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Swiss Colony offers its apologies to Ms. [redacted] for the
errors in handling her order. The payment Ms. [redacted] submitted was not
credited properly to her order. Swiss Colony is investigating the cause of this
error. The error resulted in Ms. [redacted] being asked to make a down payment on
an...

order on which she had already made a payment sufficient to have the order
released. As a result of the request for a down payment, Ms. [redacted] quite
reasonably canceled her order and requested a refund of the payment she had
previously sent. Unfortunately, the payment did not appear on the record for
her order, resulting in the multiple conversations Ms. [redacted] was forced to
endure with various company representatives regarding her missing payment.
Ms. [redacted]’s payment was not applied to her order until December
29, 2014. A refund has processed for mailing and should be delivered in the next
few days.

A refund of $26.37 was processed on February 20, 2015 on the 801 account. Ms. [redacted] will also receive a refund of $46.70 for overpayment of the 976 account. The link between the accounts has been reversed so that all future billing will be made on the 801 account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***  I have called this company several times.  My balance was only around $450 and the payment should be $25 not $35.How can the next month's charges be past due before the next month due date is weeks away?This company has called several times after 8 pm and I have the cell phone records for evidence.I have emailed them asking them not to use my work issued cell phone number ending in 6941.I am not allowed to receive phone calls from bill collectors on that line.  It is an emergency cell contact phone for work only. I will be willing to pay off the account in the amount of $25 until the balance is paid off.I have not used this account since November 2013. *** ***

Ms. [redacted] made two purchases on her Seventh Avenue credit account in December of 2011, both of which were credited in full when she returned all of the items from each.
Ms. [redacted] placed an order on her account on February 17, 2012 and charged another order on April 20, 2012. Seventh Avenue has...

no record of receiving any returns from these two orders, which totaled approximately $1,300. Seventh Avenue received one payment of $35 before the account was charged off as a loss in August of 2013. Ms. [redacted] subsequently made additional payments totaling $170. The current balance on the account consists of the unpaid merchandise amount of approximately $1,100 plus late fees and finance charges assessed on the unpaid balance. If Ms. [redacted] has documentation of additional payments or returns on her account, she will need to provide that information to Seventh Avenue. Pending receipt of such documentation Seventh Avenue will assume the account balance to be correct.

Ms. [redacted] will need to provide additional information in order for her complaint to receive a response. Specifically, she will need to provide the name of the company and a full or partial account number so that her claim may be investigated.

We received your correspondence from
the Revdex.com regarding your account. We apologize for any
misunderstanding regarding our return policy.
Our guarantee states: “If any item,
for any reason, does not meet your expectations, just return it to us within 60
days. Simply tell us...

your preference, and we'll gladly refund your merchandise amount, credit your account or
issue a replacement.” This can be found on our website in Customer Service
Questions & Answers. Shipping and processing is not automatically credited
which is a common practice in the catalog industry when a product is returned
because the item did not fit, the customer did not like the product, or the
customer changed his or her mind. As a one-time courtesy, we have credited
shipping and processing totaling $55.80.
Additionally, your orders were
returned using the Smart Label option. This option is provided by Monroe &
Main as a customer convenience at a cost of $7.95 per label, which is charged to
your account when the item is returned. This information is clearly disclosed on
the return label. Our records indicate that a total of four Smart Labels were
used to return your orders. We have credited your account for all four labels as
an additional one-time courtesy. Any finance charges and late fees that were
added to the balance will automatically drop off the
account.
We hope this information has been
helpful to you. We appreciate the opportunity to explain. Sincerely, Monroe
& Main

We received the correspondence from the Revdex.com regarding a gift sent to your son James from order #[redacted]. We extend our apologies for the difficulties you have experienced attempting to resolve your concerns with a gift credit letter and reimbursement for the return of the...

gift. Customer satisfaction is very important to us and we are grateful for the opportunity to assist you in this matter. There were a series of errors that occurred. We are looking into these concerns and have forwarded the information to the proper departments for their review and evaluation. Our investigation shows the order was credited in error as opposed to sending the gift credit letter per your request. Unfortunately, this was then compounded when the information was received for the reimbursement of return shipping. We sincerely regret this occurred. Your refund of $30.68 was issued 12/23/2014 and set to arrive within seven to ten business days. We are also shipping a complimentary Snack Mix to arrive around January 3rd, 2015. Please enjoy with our compliments. Please be assured it is not our practice to handle our customer concerns in this manner. Our apologies for the inconvenience you experienced. We sincerely hope you’ll allow us to serve you better in the future.  One Step Ahead  Thank you,[redacted]Customer Service

We apologize for any delay. Our
records indicate a call was received from your Mother today. Per her call, the
gift certificate has been applied to your order, which will show a zero balance
within the next twenty four to forty eight hours. We sincerely apologize for
any inconvenience. Ginny’s

We received the correspondence from
the Revdex.com regarding your order #[redacted], placed
11/25/2014 via internet. We sincerely apologize for any disappointment. We
make every effort to provide the best service and highest quality possible. We
aim to delight each and every...

customer with the highest quality products and
services, however; we seem to have fallen short of the mark on your
order.
Our records indicate after you
received notice regarding the delay of the Winter Wonder Petit Fours, they were
canceled and credited via internet per your request. We notify our customers of
any delay so they can determine if they wish to keep the item on the order,
cancel or possibly make an alternate selection in its place. The Bavarian Crème
Torte is currently en-route to your gift recipient via refrigerated truck, to be
delivered on or about December 17th. We have as a courtesy credited
your order for $14.95, due to possible late delivery. Inventories change
regularly and as soon as we are able to ship delayed items to recipients, they
are shipped and tracking information is sent to the buyer.
We are sorry your attempts to
contact us were unsuccessful and we apologize for any inconvenience. We value
our customers and attempt to serve each and everyone in a timely manner. You
may always email us with any concerns regarding your
order.
We have made the free offer of
Chocolates for many years and have happily provided free products for those that
comply with the terms of the offer. An alternate option to add the free item
could have been clicking on the free offer on the home page, then clicking, Add
To Cart. We regret you encountered any difficulties. We have added this item to
your order and are shipping to arrive before Christmas to your address.
Your satisfaction is important to us
and we regret any disappointment. We hope this information has been helpful,
and appreciate the opportunity to explain. Sincerely, Swiss
Colony

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company practices are not what I except.  Like I had said in my earlier response,  the 801 acct was with a higher credit limit because I had been with the company since 2013 and never had a missed payment,  and always paid more then what's due. I do not except that you choose to force on me an false account beginning with 976 that was resent open by falsifying and placing another inquiry on my credit do the opening of this card in January  2015. The default card should be the card beginning with 801 that has been in my possession since 2013, not the 976 card that was opened in January with a lower credit limit. I have a refund that's due to me from the 801 account when I made my $200.00 payment, that wasn't even addressed in there response either. Ashro practices are unfair and surely not clearly responding to ALL my concerns that was in my prior response. Although I have cleared both these accounts and have taken them to a $0.00 balance, my refund is still due me. If the matter isn't returned to the original 2013 account beginning with 801 then mine,  my family and friends will not patronize Ashro nor there affiliates Montgomery Wards, Jessica London or any of the other underlining names the Headquarters is affiliated  with.Thank you 
Regards,
[redacted]

We are sorry to hear we have disappointed an employee and are in the process of reviewing her concerns. We wished this information would have been forwarded to her supervisor. Our employees are valuable to us and procedures and policies are in place to assist them as efficiently as possible. We look...

forward to assisting [redacted] with a satisfactory conclusion, she will be hearing from us very shortly. Sincerely, Seventh Avenue

We received the correspondence from
the Revdex.com concerning your orders #[redacted] for $131.85 and
#[redacted] for $50.90 both placed 2/10/2015. We apologize for any confusion
regarding your returns and consequent balance due.
When any or all orders are
processed, either via...

phone or internet, shipping and processing is included.
The information is clearly displayed prior to submitting your order. It is also
displayed when the confirmation and order acknowledgement are emailed.
We promptly credited your account
for the price of the two Shirred Knit Tops ($39.95 each) on 3/5/2015. Shipping
and processing is not automatically credited, which is a common practice in the
catalog industry when a product is returned because the customer didn’t like the
product or changed his or her mind, or the item did not fit. The Monroe &
Main guarantee, which appears on our order form or online under Customer Service
Help states, “If any item, for any reason, does not meet your expectations, just
return it to us within 60 days. Simply tell us your preference, and we’ll
gladly refund your merchandise
amount, credit your account or issue a replacement.” The tops were
returned using the Smart Label Option at a cost of $7.95 each, to be applied to
your account when returned. This information is clearly disclosed on the label
prior to removal. The labels are offered as a convenience to our customers, to
save time and effort as they are easily just dropped off at the Post Office or
given to the Postman.
The total for both orders was
$182.75 minus the returned tops -$79.90 plus the two Smart Labels +$15.90 left a
balance due of $118.75. We have, as a courtesy, credited your account for the
Smart Labels and original shipping and processing of both orders for $48.80.
Please allow 24-48 hours for the adjustments to be posted to your account. The
remaining balance is $69.95 and payment would be due prior to March
25th, 2015. We are sorry for any disappointment or inconvenience but
appreciate the opportunity to explain. Sincerely, Monroe &
Main

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] We have received three additional pieces of correspondence from Seventh Avenue since we filed this complaint. 1) Letter dated 8/29/16 thanking us for placing Order #[redacted] in the amount of $1,056.54. The letter asks us to mail them a check or money order for $528.27 which is 50% of our order. Then they will approve our credit and process our order. It does not say what we ordered. Of course, we haven't ordered anything. We are given the option of supplying them with our credit card number and they will charge our credit card for either $528.27 (50%) or the entire amount $1,056.54.2) A second letter dated 8/30/16 thanking us for placing Order #[redacted] in the amount of $226.94. This is the same amount we were billed for the RCA DVD Player Home Theater that they shipped to us. As you know, we did not order the RCA DVD Player. This letter also says they cannot ship our merchandise until we pay them $226.94 or provide our credit card number. **We want this account closed, and a letter from Seventh Avenue stating 1) the account is closed, 2) the balance due is zero, and all our credit information including my Social Security Number has been deleted from their system.**Since I started writing this reply, my wife checked our mail box. There is a prepaid return address label from Seventh Avenue. We will return the merchandise tomorrow via the United States Post Office using the prepaid mailing label. We will ask the Post Office to provide us with a tracking number for the return of this merchandise. 3) We want confirmation from Seventh Avenue that the merchandise has been returned.On Friday, September 9, we filed a complaint with the Denton County Sheriff's Department, Deputy Sheriff Alvin Owens took our complaint. They have assigned case number [redacted] to our file. We appreciate the assistance of the Revdex.com to provide final resolution to this complaint. Thank you.Sincerely,[redacted]

We received the correspondence from
the Revdex.com regarding your order #[redacted] placed 11/27/2014 via
mail for $131.84. You have been a valued customer over the years and we are
sincerely sorry for any disappointment.
Upon receipt of your order an
emailed order...

acknowledgement would have been received 11/28/14. We will be
sending a duplicate of the order acknowledgement to you via US Postal Service
for your review. Your order total was $104.90 plus the shipping and processing
of $26.94 totals $131.84. With the large quantity of orders shipped during the
short holiday season, we make shipping preparations well in advance to ensure
our customers and gift recipients receive the best possible service. In order to
keep our customers updated to the status of their order, communication via email
is valuable. Gifts selected for Christmas delivery are shipped any time after
December 5th to arrive between then and December 24th.
Your gifts shipped on 12/10/14, and an email shipping/tracking notice would
have been received 12/6/14.
We received an email on 12/15/2014
noting your gift recipient had received items not listed on your order. We
appreciate your bringing this to our attention. We regret an error must have
occurred at sometime during the shipping process. In our response to the email
it was asked if you wished to have a replacement sent or credit for the order.
Unfortunately, we never received a response, and are sorry we did not follow up
on the request.  A replacement order of 2# Baby Swiss
Cheese and 3# Ham along with two Spring Popcorn Tins has been shipped to Enrique
Pena to arrive about 3/5/2015. (We are sending two tins of popcorn; as the
original Jumbo Christmas Tin was no longer available).
Your account currently reflects a
balance of $149.47, this includes finance charges and a late fee, as no payment
on account had been received when due by February 1st, 2015. We have
as a courtesy, credited the late fee of $15.00. Your payment of $30 due by
March 10th, 2015 would bring your account current. We regret any
disappointment, but appreciate the opportunity to explain. Sincerely, Swiss
Colony

Revdex.com:I do accept this offer due to the fact that I asked for proof of my daughters tablet they said that they had and I have yet to receive it. My daughters tablet has her name engraved in it with her hand writing . I want proof this is hers . I have spoke with several people from wards that said I would be sent proof and I have yet to receive it. The previous owner has also contacted and said that wards has finally after almost 2 months contacted her and that it is her previous tablet. In Florida it is a feleony to sell a used item as new . Legal action is being took. Is ill not pay on any of my accounts. It is illegal to sell used items as new! I also asked for proff of my daughters and have yet to receive it. !! No payment will be made on any accounts !
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Merchandise was shipped to each of the addresses and an account was opened using each of the addresses as the billing address for the account. Monroe & Main regrets any confusion Ms. [redacted] may have experienced as a result of this matter. Monroe & Main has credited the account to remove all finance charges and late fees on the account. This will reduce the balance to the merchandise amount only. This adjustment will appear on Ms. [redacted] next monthly billing statement.

We
received the correspondence from the Revdex.com regarding your order
#[redacted] placed 11/28 via internet. We aim to delight each and every customer
with the highest quality products and services, but we seem to have fallen short
of the mark on your order.
We
are truly sorry for any disappointment you have experienced with your Christmas
order. Please accept our sincere apologies. Inventories of items can be
limited and items may appear to be available at the time of the order, but as
multiple orders for the same item are placed at the same time, the item may
become no longer available or delayed shipping. We notify our customers as soon
as this information is available; to inform them it is their option to wait for
the item in the next possible shipment, or cancel the item.
Please feel free to
call [redacted] anytime after 4:30pm to speak with [redacted] to review
your order, and possibly change your order status for NOW shipment to avoid any
additional delays. You may always select optional items, at similar prices, to
replace those that would ship at a later date, if you desire. Your business is
important to us and we look forward to a satisfactory
conclusion.  Sincerely, Seventh Avenue

Ashro offers its apologies to Ms. [redacted] for any inconvenience she may have experienced as a result of this
matter. Ms. [redacted] accounts were linked on January 28, 2015. Her payment on
the 801 account was posted on January 26, 2015, two days before the link was
completed. Based on...

system existing rules, Ashro’s billing program defaulted to
the only account that had a balance after the link was completed - the 976
account. As a result, Ms. [redacted] was billed on that account and her future
purchases will be assigned to that account. No information regarding either
account has been furnished to a consumer reporting agency.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]