Colony Brands, Inc.

Ms. [redacted] payment was received electronically without reference to an account or order number. Payments of this nature are periodically reviewed to see if sufficient information was provided to allow the payment to be matched to an account. Ms. [redacted] complaint was forwarded to Midnight...

Velvet's accounting department. Accounting was able to locate the payment and will process a refund  for Ms. [redacted]. She should received the refund in the next 7-10 days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for responding.  All items (3) were returned back to Ginny's.  I don't know anymore than what I did, which was return all items.  Anything that happened beyond that point, I have no control of.  I do not have any of the 3 items in my possession.  I will keep pushing this issue, until my account is closed out in good standing with a 0 balance owed, because I am taking a hit on my credit, for this, and I shouldn't.  Thanks.

We received your correspondence from the RevDex.com regarding order #[redacted] placed via internet 11/18/2014. We sincerely
apologize for the poor way in which your concerns were treated. Please be
assured it is not our practice to handle orders or customers in this
manner.
Our...

records indicate that we received a phone call
12/23/2014 letting us know that the item did not work. Complimentary return
labels were sent by mail 12/24/2014. Returns processing may take three to four
weeks from the date the returned item was shipped. Any payment due during this
time is the responsibility of the customer until return credit has been issued.
We have credited your account balance for the Electric Griddle by Black &
Decker. All collection calls will cease.
We regret any disappointment or distress this may have
caused you. We appreciate the opportunity to be of service. Sincerely, Seventh
Avenue

We received the correspondence from the Revdex.com regarding your request to be removed from our mailing list. We received your information from Abacus in 2010, and a catalog was mailed in February of 2011. Our records indicate an order was placed in March of 2011, and since that time...

have been mailed a catalog. Please accept our sincere apologies, if any prior request to be removed from our mailing was not implemented properly.
Currently, as long as your account remains flagged for not receiving catalogs, we will continue to remove your name from our catalog mailings. Please allow six to eight weeks for this process to be completed, as some catalogs are already at distribution centers to be released at a later date. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Midnight Velvetv

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We received the
correspondence from the Revdex.com regarding your order #[redacted] placed 11/22/14 via mail for $76.40. We apologize for any confusion regarding
your account status.
To date, we have no
record of receiving a money order in the amount of $76.40. We have reviewed...

our
images of checks from cash orders for $76.40 on our Montgomery Ward from
November 20th through December 12th and were unable to
locate this transaction in your name. We sincerely apologize when you called
12/11/2014 our representative had given the incorrect information that a money
order had been received. We have forwarded this information to the department
involved for additional action.
At this time, we
suggest you have the institution from which the money order was purchased put a
tracer on the original. If the money order was returned canceled, please have a
photo copy made of both the front and
back so we can properly adjust your account. If the money order has
not been cashed, please have them reissue a new one. You may fax any
information to [redacted] Attention: Credit Supervisor, or mail a copy of the
information to Montgomery Ward, Attention: Credit Supervisor, 1112 7th Avenue,
Monroe, WI
53566. Please be sure
to reference your order number #[redacted]
Thank you for your
assistance in this matter, we regret any inconvenience this may have caused and appreciate the opportunity to explain. Sincerely, Montgomery
Ward

As a courtesy, we have credited your account for the Book Safe that has not arrived at our processing facility. The account now has a credit balance of $19.08, which will be refunded to you. Finally, a request will be sent to the consumer reporting agencies to delete the account information from your credit file. Please note that it may take up to 30 days for this change to appear on a consumer credit report.

The account at issue was credited to a zero balance and closed to new purchases on February 5, 2015. None of Ms. [redacted] personal information was shared with another individual.

We received the correspondence from
the Revdex.com regarding your order # [redacted] placed
7/16/2014 via internet. We sincerely apologize for any disappointment with your
order for the Plush Storage Sofa. We sincerely apologize for the long delivery
delay, and the problems...

involved in the actual delivery of your item, as well as
the condition it arrived in. Thank you for bringing these issues to our
attention. These concerns have been forwarded to the proper departments for
additional review and consideration.
Upon speaking with one of our
representatives on 9/3/14 a full refund was issued to your account, and the item
may be disposed of. We value you as a customer and are sending by separate mail
a $50.00 gift certificate for your use.
We are sorry we disappointed you,
but look forward to a satisfactory resolution. Sincerely, Montgomery
Ward.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hello, Revdex.com of Wisconsin!Yes, I am satisfied with Colony Brands response to my complaint!They credited my account to a zero balance!Thank you so much![redacted]

We received your correspondence from
the Revdex.com regarding order #[redacted] placed internet 2/25/2014.
We regret any confusion regarding your order.
Our records indicate that your
original order consisted of two Holmes Tower Fans and one Book Safe. We received
a customer service...

call 3/29/2014 letting us know that the fans did not work.
Return labels were requested at the time of the call, and were sent to your
email address 3/31/2014. We follow up calls 3/31/2014, 4/1/2014, 4/3/2014, and
4/8/2014 which records show were all in regard to the fans. No indication was
made that the Book Safe was unsatisfactory or that it was being returned. The
two Holmes Tower Fans were entered into our system by our returns processing
facility 4/14/2014. The Book Safe was not returned.
The original order total is $190.80.
We received a down payment of $19.08 on 3/2/2014, and credit of $155.90 was
issued for the fans 4/14/2014. This left a remaining balance of $15.82. Because
the order was placed using our credit plan, finance charges of $.24 were applied
for four consecutive months leading to a total balance of
$16.78.
We hope this information has been
helpful to you. We appreciate the opportunity to explain.
Sincerely,
Ginny’s

I do not accept the response made by the business to resolve this complaint this is a lie! they have made contact and spoke with both of us ...no fraud was commited!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I made multiple attempts to use the credit for my return but was unable to due to first their system limitations and then their product limitations.After what I presume was the appropriate internal research, a commitment was made by a member of their management team to refund my money based on the full scope of the circumstances.I have made multiple attempts to resolve this issue over an extended period of time, with me taking the initiative to follow up as this company does not return calls.I requested a call from the office of the president, have yet to receive one and in fact the only response that I received was from the manager that told me executive management did not think it made sense to refund my money since I would not be a continued customer.I have no interest in conducting business with a company that takes no responsibility for their own failings, that does not honor their own managers commitment and has so little regard for their customers.I once again am requesting a full refund. I should not be held hostage by their incompetence.
Regards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This company refuses to comply and even after multiple certified letters, placing a complaint here, reporting to credit reporting agency, they continued reporting on my credit report.  Equifax told me they reported on March 26th, they even added a derogatory remark. They also relisted/redated old debt as new. They are the ones refusing to work with people by playing games and using stall tactics. All I wanted was an investigation because I know the debt is not mine and since January they have done nothing but try to jeopardize my credit even more.
Regards,
[redacted]

Ginny's received written communication from Mr. [redacted] on October 4, 2014 in which he stated he could not pay the balance on his account. Ginny's made no further calls to Mr. [redacted] after receiving the written notice. The account has now been charged off as a loss and referred to a...

collection agency.
The late payment fees and finance charges assessed on the account were a) included in the disclosures provided to Mr. [redacted] at the time he opened his account and b) assessed in accordance with the laws of the state of Florida.
Finally, a review of Ginny's records indicates an average of one call attempt every four days.

Monroe & Main's records indicate Ms. [redacted] has an account using her physical address and another account using her PO Box as a billing address. One of the accounts is paid in full, but the other remains due and payable. It should be noted that billing statements for each account were sent to...

each billing address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Montomery Wards response is all fine and good but I still want to say this I get a voice message from the company then when I call back I get someone who's 1st language is not English, and on top of that I will get one bill one week with a due date and the very next week I get another bill with a different due date what is that about do I have 2 accounts under my name or just one. Also I was told by a CSR that I would get a itemized statement never got it. I was told my daughter [redacted] would get a letter of apology for an account being put in her name in error never got it. So I am going to need 2 things and itemized statement with the purchases and the late fees being deducted and also the letter of apology for my daughter for having collection letters coming to her when she never asked for anything from your company and an explination of how you got her name in the first place.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I suspect if you had not received my complaint the order slated to be delivered 4 days after Christmas. And, for the record, if a person's order is going to be delivered on time you only give 2 choices, accept the late delivery or cancel and since I didn't want my mom's gift to be late, I had no other choice but to cancel and order something you COULD deliver on time. Have you ever thought of offering people a similar replacement so they don't have to cancel and reorder?
Regards,
 
[redacted]

Montgomery Ward's records indicate Ms. [redacted] has made only two payments, totaling $150, on purchases (less returns and credits) of $869.64. The table below reflects all activity on Ms. [redacted] account from account opening through her most recent closing date. If Ms. [redacted] believes she has...

made payment that are not reflected on the chart she will need to provide documentation from her bank indicating the payments were made and cleared her bank account. Pending receipt of such documentation Montgomery Ward will assume the balance on the account is accurate and correct.









































































































































































DatePurchasePaymentFinance
ChargeLate FeeAccount Balance09/14/14$263.65   $263.6509/05/14$39.95   $303.6009/09/14$194.07 �...⇄