Colony Brands, Inc.

We received your correspondence
regarding orders #*** placed via internet 12/10/2014, #*** placed via
phone 12/13/2014, and #*** placed via phone 12/15/We regret the
difficulties you’ve experienced with these orders
FedEx tracking on order #*** shows that your items
were delivered 12/19/We apologize these items
arrived a day later than promisedAs a courtesy, we have credited your account
$for the expedited shipping and processing on your orderThis credit
should be reflected on your next billing statement
We hope this information is helpful
to youWe appreciate the opportunity to be of
service

We received your correspondence
from the Revdex.com regarding order #*** placed via internet
6/5/We apologize for the difficulties you have experienced with the rebate
processWe wish you had contacted us directly regarding this issue as our
records indicate no
correspondence was received
Rebates are fulfilled by a third
partyThe rebate form, which is sent or can be printed from our website,
requires the buyer to fill out name, address, and email address (if available)
It also requests the buyer send an original or legible copy of the order
confirmation acknowledgement or packing list and the original PLN or UPC code
from the product packagingThe rebate form and additional information can then
be sent to Promotion #***, Paula Deen $MaRebate, *** *** *** *** ** ***The rebate form states:
“All rebate checks will be paid in U.SdollarsSponsor is not responsible for
lost, late, damaged, illegible, misdirected, or postage due submissionsPlease
allow 8-weeks for processing from the time your submission is receivedKeep
copies of all material submitted for your records.”
Montgomery Ward is not able to
obtain or provide status information about product rebates, therefore it is
unknown if your rebate check is still on the wayYou may inquire about the
status of your rebate by visiting http://www.status-now.com or by calling
1-800-953-3098, as stated on the form
As a courtesy, we have credited
your account $This credit will be reflected on your next billing
statement
We hope this information has been
helpful to youWe appreciate the opportunity to be of
service
Sincerely,
Montgomery Ward

Montgomery Ward and Seventh Avenue are confident that this issue will not reoccur with Ms*** accountWhile the companies appreciate Ms*** understanding, it should be noted, that identity theft is not the only type of fraud the policy is intended to prevent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Firstly, the business has the information wrong after I've spoken to two people in their office alreadyA bill was sent to my sister's address in Fairfield, CA for this company, Seventh AvenueThis bill had my name on it along with my sister's address (which makes no sense as my address is not noted anywhere as her address - possibly only within postal service system which is not my doing)My sister informed me that I have a bill that has come to her houseI obtained the bill and proceeded to contact Seventh Avenue to inform them that I have nothing to do with this bill, never knew who their company was, did not order anything, and that my name and information should NOT be in their systemThey then put me on hold to speak to Loss Prevention which never happened because their business closed not long after they placed me on holdI spoke with their company again the following morning and I informed the lady of the matter againShe proceeded to tell me I needed to fill out some paperwork she would mail to me, that she would flag the account, and that after I finished my part they could "figure out where the television was mailed," as if they had no idea at that point what the shipping address statedThe television WAS NEVER MAILED to my sisterONLY A BILL
Regards,
*** ***

Seventh
Avenue received an internet order from Ms*** on February 11, that
included a request for creditSeventh Avenue requested a copy of Ms***’s
consumer credit report in order to evaluate her creditworthinessThe report
Seventh Avenue received included an address
discrepancy notice, indicating the
address provided by Ms*** did not match the address on file with the
consumer reporting agencyAs a result of the notice, Ms*** was asked to
make a down payment equal to 50% of her order total before the order could be
released for shipmentMs*** submitted a check on February 25,
However, the information on the check did not match the buyer information,
which further delayed the processing of Ms***’s orderMs***
canceled her order on March 11, A refund of her down payment was
processed on March 13, and should be received by Ms*** within 5-
daysSeventh Avenue regrets any inconvenience Ms*** may have
experienced as a result of this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I would like copies of the information I filled out and dates I suppository did soI have filled out the referred to paperwork and it hasn't helped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still feel that this is bad business!!!!I now understand why there are so many bad reviews on PISSED CONSUMER. Regardless as to if the item cost 20$ or 200$ I ordered from this company and paid them for an item of poor quality simply because I was trying to reestablish my creditI will choose a reputable company to establish with and hopefully I won't be treated in this manner!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We received the correspondence from
the Revdex.com regarding your order #*** placed 11/10/via
internetWe are truly sorry for any
disappointment with your order for the Diamond 3pc
Set
Descriptions of our product in the
catalog and online reflect an accurate
narrative of color, size and priceItem
information on the Diamond pc Set shows: CTTW, available only in 14K Gold
over Sterling SilverIf one hovers on Learn more about CTTW information
states: “CTTW is an abbreviation for carat total weightIt indicates combined
carat weight of all gemstones in a piece of jewelryFor example, a pendant set
with three gemstones, each weighing 1/carat, weighs approximately CTTW.”
Supplemental information can be obtained by contacting Customer Service via
phone or email prior to any order being placed
We regret any inconvenience this may
have caused, but appreciate the opportunity to stand behind our productsWe
have, as a courtesy, credited your account for the shipping and processing of
$25.95, prior to the return of the Diamond 3pc SetCustomer satisfaction is of
the utmost importance and we are grateful for your understandingSincerely,
Montgomery
Ward

We regret not
fulfilling the request to your satisfactionA refund check for $will be
mailed this weekPlease allow seven to ten days for deliveryYou may dispose
of the gift certificate previously receivedWe apologize for the inconvenience
that occurred during the transition and appreciate your patienceSincerely,
One Step Ahead

Seventh Avenue apologizes if its previious response was not clearMs***'s sister did not receive a billShe received a notice that an item would not be shipped to her address without payment in full prior to shipmentShe recieved this notice because Seventh Avenue suspected that the order for the TV was fraudulent and would not ship the order without verificatin that it was validThere is no indication in Seventh Avenue's previoius response that the TV was shipped to Ms***'s sister, or to anyone else

Seventh Avenue's records indicate Ms[redacted] placed two
orders in 2013, one posted to
her account on November 28; the other on December Both orders required small down payments
before shipment
"
line-height:115%">Seventh Avenue's records indicate an internet charge card
payment was attempted on February 8, 2014, but the payment was refused by the
card issuer Ms[redacted] does not provide
any dates in her complaint, but Seventh Avenue will assume this is the payment attempt
to which her complaint refersSeventh Avenue has no record of speaking with
Ms[redacted] at any time, before or after the attempted paymentThere is no
record of a second payment attempt or a conversation with Ms[redacted]
regarding the failed payment attemptThe account was subsequently charged off
as a loss and referred to a collection agency on August 16,
Ms[redacted] alleges that she mailed a money order to Seventh
Avenue on an unspecified date to pay off her accountSeventh Avenue has no
record of receiving such a payment If
Ms[redacted] has the receipt and/or a copy of the money order she can request a
trace of the order to see if it has been cashedIf the trace indicates Seventh
Avenue received and deposited the money order Ms[redacted]'s account will be
adjusted accordinglyHowever, Seventh Avenue will not make any changes to the balance
or status of the account unless and until such documentation is received

We received the correspondence from
the Revdex.com regarding your order # [redacted] placed 11/29/2014,
via internet. We sincerely apologize for not fulfilling your order to your
expectations. We regret your attempts to contact us by phone found the lines to be busy.
We do our...

best to assist each and every customer in the most efficient manner
possible.
Someone will contact you Friday,
December 19, 2014 to assist with your concerns. Your business is important to us
and we look forward to a satisfactory resolution. Sincerely, Country
Door

Mr. [redacted] states that he agreed to pay $20 on his Ginny’s account and he wants his
monthly payment reduced to that amount.
What
Mr. [redacted] actually agreed to do was to repay his account according to the
terms of his credit agreement. That agreement included the chart below,...

which
was provided to Mr. [redacted] in the disclosures he received before he
opened the account.
 
Several
other statements made by Mr. [redacted] require clarification, beginning with the
fact that Mr. [redacted] has never paid the balance on his account in full, let
alone paid the balance in full each month. Further, Mr. [redacted] has frequently
failed to make the required payment on his account on or before the due date,
which has led to the assessment of late payment fees and to collection efforts
on his account.
 
The
scheduled payment amount is due on an account in accordance with the chart
above. Any account on which the payment is not received on or before the due
date is past due. Once an account is past due, the amount due on or before the
due date – the minimum payment due – will include the past due amount plus the
current month’s payment. For example, when Mr. [redacted] failed to make the scheduled
payment due on November 25, 2014, the minimum amount due on or before his
next due date was $70 – the $35 payment due on or before November 25, 2014,
plus the $35 due on or before December 25, 2014.
 
Ginny’s
does not call outside the hours of 8 a.m. to 9 p.m. and it has never called Mr.
[redacted] more than three times in one week.
 
Ginny’s
has not spoken to Mr. [redacted] since 2011, so it is at a loss as to what his
efforts to “cooperate” might entail. Ginny’s only expectation is that Mr.
[redacted] pays the minimum amount due on his account each month on or before the
due date.
 
































Minimum
Monthly Payment

$20

25

30

35

40

45

50

55

60

65

70

75

80

Highest
New Balance

$200

400

600

1,000

1,200

1,350

1,500

1,650

1,800

1,950

2,100

2,250

2,400

Finally,
Mr. [redacted]’s payment amount is based on the highest new balance on his account,
not his credit limit. While his limit may have increases periodically since he
opened the account, no one has forced him to use it. If Mr. [redacted] wished to
keep his payment at $20, all he had to do was keep his account balance from
exceeding $200.

Ginny's has received varied and contradictory accounts regarding this matter from Ms. [redacted] and her mother. In the interest of resolving this matter, Ginny's has elected to credit the account for the merchandise price, shipping and processing charges and all assessed finance charges.

The
scheduled payment amount, as indicated in the account agreement, is based on
the HIGHEST NEW BALANCE on the account. It is NOT based on the balance at the
end of each billing period. The scheduled payment remains at that amount until
the account is paid to a zero balance. Your highest new balance exceeded $600,
so your scheduled payment amount is $35 and will remain so until the balance on
the account is zero.  
 
Each
monthly billing statement (and the account status screen online) indicates the
amount due on or before the next due date. If your scheduled payment is
$20, for example, and you miss a payment. The next billing statement will
reflect a minimum payment due of $40 – the amount that must be paid by the
next due date to bring the account current. Note that only $20 of that
amount is past due, and that the information is accurate as of the date the
statement was printed.
 
Again,
Ginny’s places calls from 8 a.m. to 9
p.m. Ginny’s is not aware of any limitations on calls after 8 p.m.
 
Ginny’s
has not attempted to contact you by phone since December 23. In response to
this complaint, your account has been coded to stop calls.
 
You
are, as always, free to make whatever payment you wish, but please note that paying
less than the minimum amount due each month will result in the assessment of a
late payment fee. In the interest of resolving this issue, however, Ginny’s has
credited your account to remove five (5) late payment fees. This adjustment
will appear on your next monthly billing statement.

Montgomery Ward offers its apologies for the delays in shipping Ms. [redacted] order. Ms. Houston canceled her order on April 6, 2015 and her refund check will be mailed to her attention this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 First off, these were two seperate orders.  And if that were truly the case where you credited the other account, then I am not sure why the amount did not show when you sent the bill.  In fact, there was no deduction on the one bill.  It was still the $217.00 as being the balance.  I will never order from this site again, and had I not filed this complain, I am sure it would not get resolved.

Ashro's Loss Prevention Department has initiated an investigation of Ms. [redacted] allegation. As part of that investigation, an identity theft affidavit was mailed to her attention on 9/23. It would assist the investigation significantly if Ms. [redacted] would complete and return the...

affidavit, with particular attention given to her previous addresses from June of 2011 through April of 2012. Upon receipt of the additional information from Ms. [redacted], Ashro will conclude its investigation and inform her of the result.

Per [redacted], we are  doing everything we can to get it removed. It will take a while to get it all cleared up.

Colony Brands does not own or operate Figi's and cannot, therefore, respond to any allegations regarding an inquiry by that company. With regard to Colony Brands: Swiss Colony has no record of requesting a consumer credit report on Mr. [redacted]. The only credit report request on file for any Colony Brands company was requested by Midnight Velvet in response to an order placed by Mr. [redacted] on September 22, 2014. If Mr. [redacted] can provide a copy of the inquiry that appears on his report, The Swiss Colony will investigate and ensure that the information on his report is accurate and correct.