Comcast Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However...this whole experience has been ridiculous! They still don't have the credit amount correct. I was supposed to receive a credit amount of$ 6.58 and today on the website it shows I have a credit of $2. They can't even get that right! I will be glad when my 2 year agreement is up with these people. I have been a Comcast customer since the 1990's, and this is how they show their appreciation. Not only was I lied to and overcharged, I have spent 2 months trying to get my bill straightened out! What a complete waste of my time.
The only reason they even sort of fixed it was because I reported them to the Revdex.com. If they hadn't gotten involved, I would still be fighting this. Thanks to the Revdex.com, I did get some sort of resolution. If I have any more issues with Comcast, I will report them again.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I want to thank the Revdex.com for their assistance in getting this issue resolved, as I was unsuccessful in my own attempts.
Regards,
[redacted]

June 2, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice:      May 24, 2016
[redacted]...


[redacted]
Naperville, IL [redacted]
Dear Sir or Madam:
This letter is in response to the complaint filed by [redacted], which was received by our office May 24, 2016 regarding service issues.
On June 1, 2016, a Comcast representative contacted [redacted] via email and confirmed the service issues were resolved on May 28, 2016 by replacing a defective amplifier. Itemized credits were issued on the account from May 17, 2016 through June 1, 2016 to cover the loss of service, two in-home service visit charges and Comcast Customer Guarantee. The credits will appear on the next billing statement, which will generate on June 10, 2016. An apology was extended for any inconvenience experienced in attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague, Shaunda, at [redacted] ext. [redacted].
Regards,
Mario S.
Executive Care Specialist

I have been on the phone with comcast for over 2.5 hours. I have had to call them 7 times from being dropped, transferred to the wrong department then dropped, told a department can help, then the department being closed, then someone from the department was supposed to contact me, never did... etc etc the list goes on. These guys messed up and never created an account for me even though I have a confirmation # I hot home after a business trip and have no service (filling this out through someone else's internet). These guys are lucky they are the only provider for this area... I also don't see how they have an A rating on the Revdex.com site. According to the site they get over 30 complaints a day.... I am serious when I say comcast is the worst service I have ever had. For a company that has 24/7 support they seem to have a lot of departments closed...

Comcast has repeatedly billed incorrectly, hidden cost, (billing convenience fee, and bait and switch).Numerous times they quote 1 price only to send a bill or after accepting service I'm formed the customer of additional costs. Ex: service is $79.99 a month. So,they sign me up and then tell you that it will be an additional $20 a month in able to operate the service. This is like being told you can purchase a Mercedes for $15K,but the key is $75k.!

HI, I HAD THE WORSE EXPERIENCE EVER WITH XFINITY. I DIDN'T UNDERSTAND MY BILL MY SERVICE HAD BEEN SHUT OFF FOR SOMETHING I HAD PAID. THE FIRST TIME I CALLED THE REPRESENTATIVE I SPOKE TO ON THE FIRST DAY WAS VERY RUDE. I GOT NO WHERE WITH HER. NEXT DAY SPOKE WITH 3 REPRESENTATIVES AND THE LAST ONE TOLD ME @ 3PM TO PAY $200 AND MY SERVICE WOULD BE RESTORED. THE VERY NEXT DAY THE PAYMENT WAS OUT MY ACCOUNT AND MY SERVICES WAS STILL OFF. I CALLED AGAIN SPOKE WITH OTHER REPRESENTATIVE HE TOLD ME I NEED TO PAY ANOTHER $200 THEN MY SERVICE WOULD BE RESTORED. NOW WE ARE AT $400. I TOLD HIM I PAID $200 THE DAY BEFORE . HE TOLD ME MY BILL HAD CHANGED. SO IN LESS THAN 24HRS MY GILL HAD CHANGED. CALLED AGAIN SPOKE WITH 2 MORE PEOPLE. THE LAST LADY HELPED ME. I WENT THROUGH THIS FOR 3 DAYS. I AM SO DISAPPOINTED . I NEVER HAD TO DEAL WITH NO OTHER SERVICE LIKE THIS.

Technician on the phone was very rude and disrespectful. I'm sure the conversation was recorded so there is proof. I was shocked how rude he was to both myself and my elderly father. It's sad this business hires such unprofessional, dishonest, and disrespectful people.

Review: I was advise that a call was made from my home phone to (guinea) africa on march 16th 2014, at 10:46 pm, total of 299 min, a 5 hour call. number ###-###-####6 cost $415.61. I am disputing this charge. I have called and request to speak to a supervisor or manager since I have found out about this charge, I have called on may 4th,6th,7th,9th,16th,20th,27th with no return call from comcast staff. I was told that a superispr pam would call me on the may 7th at 6:30pm I have never recieved that call. when I call comcast I hold for a very long time then a representative will transfer me to another department over and over again until a representative finally offer to have a supervisor call me and they never call. I do not know any one in africa and this is not my bill.

Product_Or_Service: comcast

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a refund or a credit to my comcast account. comcast advised I had to pay for the charge or comcast would terminate my service with them.

Business

Response:

June 23, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 6, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office June 6, 2015 regarding a billing issue. On June 10, 2014 I spoke with [redacted] in regard to her concerns. A credit has been applied to her account on June 14, 2014 for an international call the customer did not make. The credit will appear on their next billing statement, which will be issued on July 22, 2014. On June 1, 2014 we found evidence that the **. [redacted] requested a call back from a supervisor but no evidence that a supervisor called back. I apologized to the customer for the lack of follow up on her request. I forwarded **. [redacted] concerns to management for further review and training purposes. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at. ###-###-#### Regards, [redacted]Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I am still having issues with comcast phone service , I was not able to use my home phone service to its fullest because my comcast account was restricted for 6 days the only calls I was able to make were local 301 calls, I had to call 3 times to have this issue resolved, I also do not understand why I have to wait until july for a credit to be placed on my acct, I think this is something that should be done asap. I do appreciate the credit however it should not take that long to recieve

Regards,

to

Business

Response:

July 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Rebuttal Notice: June 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office June 26, 2014 regarding technical difficulties with their service. Our records indicate **. [redacted] was charged for an international call in which she did not make and a credit was applied to her account on March 16, 2014 and will appear on the July 14, 2014 billing statement. I contacted [redacted] on June 27, 2014 to confirm telephone services are working and **. [redacted] states everything is working to her satisfaction. I informed **. [redacted] some calling features was removed during a recent of change of service and those features were restored on June 24, 2014. I apologized for any inconveniences they may have experienced. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[default letter is provided here which indicates your acceptance of the busA iness's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Comcast provides Horrible customer service! I am being told I will need to go 4 days without a security system until a tech can come out. Well if I could go 4 days without one I wouldn't pay the outrageous monthly amount to have it! I have no Internet, no cable and no security. Waiting 4 days is UNACCEPTABLE!!! I was on the phone with Comcast over 2 hours, I was hung up on twice and spoke to 6 rude customer service reps! Comcast Does NOT care!!!!!

Review: Have a 2 year signed contract for $109 a month plus tax for service provided as contract states. Comcast keeps billing me $143.48 a month not honoring the signed contract between the two parties. The service began on 12/21/2013. I have had issues with billing from the beginning of service till the present time, contacting them every month of the problem. Also I have informed their sales person [redacted], whom sold me the service, by phone and by e-mail. I feel I have exhausted all efforts in resolving this matter.Desired Settlement: I would like to see Comcast honor their 2 year contract or discontinue service without penalty.

Business

Response:

June 18, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 29, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted]. [redacted]., received in our office May 29, 2014 in regards to his promotional agreement. I e-mailed **. [redacted] on June 11, 2014 and provided a detailed explanation of the promotional offer he accepted when he was installed on December 20, 2013. **. [redacted] was given a guarantee rate for our triple play bundle for two years which does not include the additional equipment fees. I advised him that the additional equipment rates can change and I also reviewed the difference in the type of convertor boxes that are available to him and their rates. **. [redacted]’s balance and monthly rate are correct. I apologized for any inconvenience experienced and provided him with an option of swapping out his digital convertor box with a digital adapter to reduce his monthly rate but he declined. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted] does NOT have a copy of the original contract signed between myself and Comcast's door to door salesman, [redacted]. Although [redacted] asked for a copy to be faxed to her, (which I have faxed more than once), there seems always to be a problem on [redacted] end receiving the fax. Surprised they don't have the contract and must ask the customer for it, just saying! How can a big corporation, such as Comcast, make statements without the facts, makes one wonder! Still under negotiations with Comcast as far as I know. Contract is a contract.

Regards,

Business

Response:

July 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 20, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted]. [redacted]., received in our office June 20, 2014 in regards to his promotional agreement. I e-mailed **. [redacted] on June 25, 2014 and advised him that I received the copy of his contract. Upon careful review of his copy of the contract I found that it did not have the second year rate on it and appeared to show that he would be charged at the same rate for 2 years. I agreed to honor his promotional package rate for 2 years to resolve his dispute. I also advised him that the total monthly rate he was given on the contract clearly showed it included the monthly rate of a digital video recorder (DVR) box, a high definition (HD) digital box and one digital terminal adapter (DTA) box. I explained that the reason his actual monthly rate was higher was because he had a standard digital box instead of the DTA box which has a higher monthly rental fee. I advised him that he would need to swap his standard digital box for a DTA box in order to give him the monthly rate on his contract. I advised him that the only guaranteed rate on his contract was the triple play package rate including the free DVR box and all other equipment rates are subject to change such as the modem rental fee that did increase on January 1, 2014. I explained this is why the monthly rate is slightly different on his contract. I apologized for any inconvenience this experience has caused him. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted] SingletonComcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. There are two points items that concern me. The first is that Comcast installed a higher priced box without my knowledge or consent. The second is that I never experienced a company changing the price of a set contract. To me that would be like purchasing a car for $30.000 and after the dealer changes the price to $40.000 saying we had an increase, even though all documents were signed and agree upon the set terms of $30.000.

Regards,

Comcast is a dishonest company
Comcast sells one package, does not delivers what the customer purchased and the charge is higher than the price of the package (i.e.: I purchased a dual package for $39.99 to deliver 75Mbps, 90+ English channels and 60+ Spanish channels......after purchasing this dual package I was getting 3Mbps, few English channels (everything was blocked) and 3 Spanish channels. BUT COMCAST CHARGED ME $49.99 for the dual package PLUS installation charges (BUT I INSTALLED IT MYSELF).....my first bill $86.72 .......THEN within a week, I changed my package (in order to be able to see more channels), the new dual package agreement was $89.99 (using my own modem router) and agreed to have a 2 year contract (Comcast promised to give credit for all the overcharges)....WELL MY SECOND BILL JUST CAME FOR $150.00 (I supposed to get credits for the overcharge on the 1st. bill....but instead they made more charges).....THIS IS A ROBBERY FROM COMCAST TO ME.

In a period of 1 month I have paid over $800 in service. Every time I call to get a break down they come up with all these fees. I made a payment of $225, then they said I owed a balance of $115 so I paid that, a week later my service is disconnected because of an unpaid balance of $272. Not sure how so much money, I don't understand how that can all be for one month, since I keep up with my payments. Fast forward a week later and they automatic debit $429 from my account WITHOUT MY CONSENT. I call to get my money returned since they did not have consent and the rep tells me that I authorized it. I DID NOT. I speak with a manager and was told that they would be pulling the recording of my call when I made the $272 to make sure I didn't consent. If they find that it was their error, I would get my money refunded. I was told a manager was going to call me within 24 hours. I did not receive a call. I called back in on Sunday to check the status and was told that they reviewed the tapes and it was an error on their end and my money would be returned in 48 hours. It's been 48 hours and I still don't have my money. I called in to speak with someone about the status and I had a very rude representative tell me that there was no refund pending, that I authorized the automatic debit and that I basically would have to pay $255 additional to get the $429 to even be considered to refunded. I speak to a team lead I am assuming and she tells me that I cannot get my money back. By this time I am extremely frustrated, it's been an hour and a half on the phone. I have several reps telling me different things. They have no customer service skills. I get transferred to a billing manager only for him to tell me I would be receiving a call in 24 hours after they review the recordings of the call. I would not recommend them to anyone, they have horrible customer service, they charge way too much, and somehow they charged me up to $800 in fees for one month. I am certainly switching to a new cable service as they are ridiculous. Money does not grow on trees. I pay more for cable them my electric bill in summer time in T[redacted] ... DO NOT RECOMMEND THEM AT ALL.

Comcast has billed me twice in the same month. The first bill was paid in October and now a second bill is due on the 26th. I requested that my due date be moved to a time after the 3rd of Nov. since they bill a month ahead of time anyway. (the 3rd is when my SS check comes in.) I have a good credit rating and don't want it to be ruined by them. They advertise how customer oriented they are. What a joke. Every time you call them you get a different answer, or a different bill amount. It's SO frustrating. Comcast is a monopoly because the are the only system that services apartments. Why is nothing being done about their unfair practices?

Everything about Comcast is extremely unprofessional. Our building is contracted into them and we can't not receive RCN or we would have switched 2 weeks ago.
Last Friday my appointment time was 1 to 3, that we set up the Sunday before. They tried calling around 2, and didn't get an answer from me and I call back within 5 minutes. They told me I would be the next appointment since the guy had already left my house. I waited another hour and half. No show. I called again around 4:15. Customer Service told me Dispatch would be calling me within 10 to 15 minute to let me know the status on my order. At 5, I still had not received a call, I called customer service back. The guy told me he could not give me a number to call to check on my status and I should just wait an additional hour to see if they show up and would have dispatch call me. After they were ALREADY 2 hours late. At 6, I still had not received a call from Dispatch. I call back. They then told me there was an outage in my area and not able to service my location but since my account was on "Hold" to let Dispatch call me to reschedule. They would be calling me within the hour.
Saturday Morning, when I still did not receive a phone call I called back. Dispatch refused to call me and told Customer Service when I called back to tell them they had no appointments available for me. I asked if the service would be waived and he told me he would have to wait for the equipment to be put in before they even considered waiving any fee. I asked to speak to a manager who then LAUGHED at my put me on whole and did not come back to the line.
Sunday my boyfriend called to set up an appointment where they said they could not come Sunday or Monday and the earliest would be Wednesday. We said this wasn't acceptable due to us having to take off work and could not offer us another time. They finally set up an appointment on FRIDAY, a week after we were suppose to have our original appointment.
Now we are on Friday, the guy that showed up has the completely WRONG work order. They forgot our extra box for our bedroom and tried giving us an "upgraded" DVR that we did not order. WE have to go to Comcast to get an additional box since they messed up our order and we get nothing deducted.
I am surprised Comcast stays in business. I will be going to our Condo Association and telling them how terrible they are to their tenants and future customers.

I am Comcast customer for almost 2 y now. After 1 year of discounted service, rate increased - which I do understand and the internet signal started to be on and off. I gave them three weeks. And after 3 weeks of interrupted service I did call tech support, they didn't see a problem so connected to customer service. They apologized and offered me another 6 months of discounted rate. And here we are after 6 months. Guess what???? My rate increased from 36$ to 77$ and interruptions are here again. Its 10 min signal then 5 min off. I did call them today. Some very young lady answered. She had no idea what she was taking about. Offered me a new modem with money back guarantee. I have no time for it! I just want to have a good signal. It is not about my modem! She sounded like a sale person not a technical rep. I am so disappointed I will be looking for a different provider. It is very very bad practice.

Review: I called Comcast, talked to a sales representative. I told him I wanted their very basic plan and NO CONTRACT. The man quoted a plan for $19.95. which was just the basic channels. I then 'double checked' that there was no contract and he said yes. Then he said "well that will be $25.23". I (assuming that was the total 'after taxes, fees, surcharges blah blah blah) said "oh you guys, ok.

The sales person and I then exchanged address and time information.

The Tech person came out and installed my cable, as agreed upon.

I get my first bill. NOW the basic payment is $25.23 PLUS $4.51 bringing it to $29.74 a month; In addition, the sales person NEVER mentioned the $51.50 in 'Install and Broadcast TV Fees'

(That I am 'assuming/hoping' are only a one time service fee.)

I called Comcast and talked to a sales representative who said that "that $19.95 special wasn't available (in my area or now or ???) and the $25.23 was the price.Desired Settlement: I believe Comcast needs to honor the $19.95 that was quoted me.

I feel I -could - ask for a refund on the undisclosed installation fees, but I am (trying) to be fair.

Comcast has an monopoly - their 'customer service reputation' (or lack of said) precedes them. My hope is that this is yet ANOTHER example of their poor customer service, their blatant lack of interest in treating their customers correctly and justly, and that they open their eyes to these facts and begin a company wide process in valuing each and every customer and their sales promises and commitments.

Business

Response:

September 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: September 11, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office September 12, 2014 regarding a billing issue I emailed [redacted] on September 15, 2014 and provided a detailed explanation of her overall bill to include the monthly rate. A credit for the install was applied to her account on September 15, 2014 to reverse the installation fee which is what caused the difference in the billing. The credit will reflect on her next billing statement which will be issued on September 21, 2014. I apologized to [redacted] for any inconvenience or frustration and advised feedback has been forwarded to management for a coaching opportunity. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Elysia V.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Xfinity is the worse at company. The representatives promise things that are supposed to be for free and then the charges show up on your bill for hundreds of dollars. When you call Xfinity to resolve the issues the customer service it gets worse. Horrible company and representatives are not helpful. They are misleading as an organization and representatives do not resolve your issues. Do not get Xfinity!

Bad service. I've been lied to constantly by your employees and techs. I set up a move date on your site. The date I asked for was June 22nd. I recieved a call the next day stating my install date can not be what I want. It has to be on June 25th. That day came techs came out and explain to me my house needed a line ran from across the street and a crew will be out in 3 days. Well 4 days go by and nothing. So I call. They tell me it's not 3 day it's 7-10 days. Ok. I wait. Well 11 days go by and I call again. Now here's the part that upsets me. They say I won't be able to have no one run a line till August 23!!!!! Really? 3 months with no service?? I've been took by you guys long enough. I've already paid you $1200 for two installs plus I'm paying you another 499 for this install for my home security system. I've tried calling to have a sooner date set. I have so many false ticket numbers and "a tech will call you" lies for over 2 weeks now. Seeing calling you doesn't help none I need to reach you this way and then maybe something will be done. I should not have to wait 3 months for you to install 1 wire. Bad bad bad service

Comcast told me they were issuing a credit for the terrible service interuptions I continually incur. Rather than credit my account, they automatically withdrew $20 because the first agent didn't issue me a credit, and when I called to complain again, the responding agent entered the amount as a charge! Watch out.

As a customer service specialist for over 18 years, I have to say Comcast has the worst customer service and policies. Recently, I was having internet issues. I called technical support. They stated they would send out a technician to my house. If the problem was with their equipment, there would be no charge. The tech came out, and told me it was the equipment and replaced it. the receipt and technician stated there would be no charge. That afternoon, I received an email stating there was a $50 service fee charged to my account. I called the billing department and asked about the charge. The representative stated that they always charge a flat $50 fee to come out to the house. After stating my previous complaint about their being no charge, he offered me $30 off my bill. I stated that this was unacceptable. He then offered $40. This upset me more because I felt like he was just trying to see what I would take. I asked to speak to a supervisor. After multiple attempts to persuade me not to talk to a supervisor, he transferred me. The supervisor got on the phone and I explained the situation. He offered to remove the charge. I asked where I could find the policies and procedures for charges so that I could be better informed in the future. He stated that they did not have a physical reference or online reference that I could access in regards to their typical charges. I told him that this was bad customer service. This means as a customer I am supposed to trust that the representative states and then they can charge me whatever they want hindsight.